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Text Content

72
DAYS
:
14
HRS
:
53
MINS
:
30
SECS














15+ SESSIONS


25+ SPEAKERS


500+ DELEGATES

DISRUPT IS BACK IN MARCH 2024.


Disrupt brings together market leaders, technology partners and industry experts
to cover topics that drive productive contact centre conversations and deliver
exceptional customer experiences.

Our mission is to help you to deliver efficient and engaging experiences for
your customers and employees. At Disrupt, hear how we’re helping clients to
deliver effortless automation with AI, insightful interactions through data and
enrich CX with CRM.

Register NOW – Save your space and receive agenda updates!







REGISTER NOW




*
First Name:




*
Last Name:




*
Company Name:




*
Business Email:




*
Job Title:




*
Dietary Requirements:







Sabio may share information about news or upcoming events with you in accordance
with our privacy policy.









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> Sabio understands our vision and has been instrumental in deploying and
> managing many of the key customer insight and infrastructure solutions that
> help power our service capability. We look forward to extending our
> partnership...to bring further customer experience capabilities on board,
> particularly in key areas such as self-service and the agent desktop.

— Adrian Hodder | Chief Technology Officer, Computacenter Group











AGENDA

08:30 ARRIVAL AND REGISTRATION 09:30

THE DECADE AHEAD: HOW OUR EXPERIENCES WILL BE TRANSFORMED BY TECHNOLOGY

Stu opens the day with a view on the technology that will help to deliver
productive conversations for our businesses and our customers. And he’s going to
be joined by some very familiar faces…
Stu Dorman, Chief Innovation Officer, Sabio 10:00


THE HERE AND NOW: DELIVERING EXCEPTIONAL EXPERIENCES IN THE REAL WORLD

Some of Sabio’s key clients join Stu on the stage to discuss the reality of
delivering exceptional CX against today's modern social, economic and business
challenges.
Stu Dorman, Chief Innovation Officer, Sabio 10:30


CX: WHO'S WINNING AND WHAT'S BROKEN?

The CCMA's Leigh Hopwood gets the inside scoop on the highs and lows of customer
experience. Hear from award-winning brands on what's good while industry
analysts pull no punches dissecting what's not so good across the industry.
Hosted by Leigh Hopwood, Chief Executive Officer, Call Centre Management
Association 11:30
BREAK 12:00


WORLDS COLLIDING: THE FUTURE OF PRODUCTIVE CONVERSATIONS WITH AI, CRM AND DATA

We expose the missing CX link - learn why AI-powered contact centres integrated
with customer data analytics and CRM hold the key to delighting the modern
consumer.
Mel Bogin, Partner Alliances, Sabio Salesforce Practice

12:30


THE CUTTING EDGE: THE RAPIDLY EVOLVING TECHNOLOGIES DRIVING OUR EXPERIENCES

Sabio experts unlock the key ingredients to CX glory - using real-world examples
to spotlight essential contact centre, AI, data, and CRM successes.
Sabio Consultants and key clients from the Contact Centre, AI, Data and CRM
space.

13:30
LUNCH & NETWORKING 15:00


STORIES FROM THE FRONTLINE: THE COMPLEX AND DEMANDING WORLD OF ENGAGING WITH
CUSTOMERS.

From abuse on the frontline to delight for the vulnerable – we uncover how to
build brilliant experiences inclusive of all.
Martin Teasdale, Founder & Host, Get Out of Wrap 16:00


THE ERA OF GENERATIVE AI

Nina Schick tells the story of Generative AI and how it will change humanity.
Nina Schick, Author, Entrepreneur and Speaker 16:30


CLOSING COMMENTS

Danny Seaborne, Managing Director, Sabio 17:00
JOIN US FOR REFRESHMENTS IN THE SHOWCASE AREA

REGISTER NOW











SPEAKERS




MORE SPEAKERS

to be announced



MORE SPEAKERS

to be announced

MORE SPEAKERS

to be announced




MORE SPEAKERS

to be announced

MORE SPEAKERS

to be announced




MORE SPEAKERS

to be announced


Previous Next












THE VENUE




THE BREWERY HAS BEEN ENTERTAINING LONDONERS SINCE 1750


A truly historic venue, The Brewery is a Grade II listed building occupying the
buildings of Whitbread’s 18th Century beer-making empire. Its sheer size made it
an attraction worthy of royal visitors – including George III, Queen Charlotte,
Queen Elizabeth II and Elizabeth the Queen Mother! Brewing on the site continued
until 1976; ending a 225-year era.

A truly unique space that combines historical charm, state-of-the-art facilities
and a superb location; we can’t wait to host you!























This event is free to attend for Sabio customers and prospects.

Sabio reserves the right to refuse and/or withdraw a delegate's registration for
Disrupt at any time.

© 2023 Sabio Ltd. All rights reserved