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MYSEJAHTERA

 * ENGLISH
   
   * English
   * Malay

Welcome
Login
Home
Enter your search term here...
Search
New support ticket



KNOWLEDGE BASE


MYSEJAHTERA – AN INTRODUCTION

About MySejahtera 4
 * What is MySejahtera?
 * Who developed MySejahtera?
 * Who can use MySejahtera?
 * Is MySejahtera free to download ?

Data Usage, Privacy & Permissions 4
 * Laws related to the implementation of MySejahtera.
 * How information submitted through the application helps the Government manage
   the COVID-19 outbreak in Malaysia.
 * Security of personal information.
 * Protection of identity.


USING MYSEJAHTERA

MySejahtera Account 7
 * Downloading MySejahtera
 * Registering in MySejahtera
 * Registering dependents in MySejahtera
 * Resetting password in MySejahtera
 * Registration issues – Did not receive One Time Password (OTP)

See all 7 articles


SELF HELP BUTTON

Vaccination 9
 * Incorrect name in the PDF (primary user)
 * Incorrect name in the PDF (dependent)
 * PDF local vaccination certificate is not updated (primary user)
 * PDF local vaccination certificate is not updated (dependent)
 * Change it IC/Passport no. and update all vaccination records (Malaysian)

See all 9 articles
User Details 8
 * Update IC/Passport - Malaysian IC ONLY
 * Update IC/Passport - non-Malaysian PASSPORT ONLY
 * Update nationality
 * Untie IC/Passport number - tied to my old phone number which I don't have
   access to (Primary user)
 * Untie IC/Passport number - tied to my old phone number which I don't have
   access to (Dependent)

See all 8 articles
COVID-19 RISK STATUS 11
 * Covid-19 risk status wrongly changed to confirmed case
 * Covid-19 risk status still showing PUS/Confirm case (Primary User)
 * Covid-19 risk status still showing PUS/Confirm case (Dependent)
 * Request for HSO letter - still have HSO card
 * HSO card - Currently high risk, but HSO card is missing (Primary User)

See all 11 articles
Traveller 2
 * Upload Overseas Vaccination (Primary User)
 * Upload Overseas Vaccination (Dependent)


COVID – 19 RISK STATUS

Risk Status  4
 * Criteria of a valid covid test
 * How to differentiate the risk categories
 * How long do I have to quarantine?
 * Information on confirm case / close case


CONTACT US

How to contact us 1
 * How to contact us


BLOOD DONATION

FAQ on Blood Donation 19
 * Will all blood donors receive the Blood Donor Card digitally via MySejahtera?
 * Why does my donation count not tally?
 * Will my donation count be updated in the future?
 * I have donated today but why has my donation count not increased?
 * My blood group shown in MySejahtera is different compared to the blood group
   I was informed during previous donation/testing. Why is that?

See all 19 articles


ORGAN DONATION

FAQ on Organ Donation 12
 * Will organs and tissues donation disfigure the donor’s body?
 * Will organs and tissues be taken during autopsy (post mortem) without the
   next of kin or family’s permission?
 * Does Islam permit organ donation?
 * Will hospital treatment be affected if they know you are an organ donor
   pledger?
 * Will all the organs be removed from an organ donor pledger after they have
   died?

See all 12 articles


BOOKING APPOINTMENT

FAQ on Booking Appointments 17
 * What is the function of Appointments?
 * What are the services that can be booked in the Appointments function?
 * Who can use the Appointments function?
 * Which health facility can I book for an appointment?
 * What are the date and time slots available in the Appointments function?

See all 17 articles


DENTAL APPOINTMENT

FAQ for Dental Appointment 11
 * How do I book a dental clinic appointment slot through the MySejahtera
   Application?
 * Where can I find a list of Health Clinics/Dental Clinics who accepts
   appointment bookings through the MySejahtera application
 * What are the steps for me to review the appointment information that I have
   booked?
 * When can I book an appointment to go to the dental clinic?
 * What dental health services can I book at Mysejahtera application?

See all 11 articles
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