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HOME / PRIVACY POLICY


PRIVACY POLICY


CUSTOMER SERVICE

Customer Service
 * Authentication
 * Warranties and Repairs
 * Returns & Exchanges
 * Shipping Information
 * Payment Options
 * Privacy Policy
 * FAQs
 * Terms & Conditions
 * Additional Services


WHAT THIS POLICY DOES

WatchBox Holdings US, Inc. is a corporation registered in the State of Delaware
(“Holdings”), and owns, directly or indirectly a number of entities as its
wholly- or partially owned subsidiaries, operating under the name The 1916
Company Holdings and such subsidiaries are collectively referred to herein as
"1916", "us" or "we".

1916 recognizes the need for appropriate protection and management of personal
information shared with us. This Privacy Policy applies when you visit our
websites at www.the1916company.com, and similarly identified platforms,
regardless of domain extension (the “Sites”), the 1916 Company mobile
application software (the "App"), and the related services made available by
1916 through other platforms (collectively, the "Service").

 * This Privacy Policy describes: What personal data we collect
 * How we use the personal data we collect
 * How we ensure your privacy is maintained
 * Your legal rights and other choices relating to your personal data

By engaging with the Sites and the App, you are accepting and consenting to the
practices described in, and the terms and conditions of, this Privacy Policy.


PERSONAL INFORMATION WE COLLECT

1916 collects the following personal data about you:

 * Your first and last names, age, date of birth, gender, occupation,
   nationality, languages spoken and marital status
 * Your contact details including your postal address (billing and delivery),
   telephone numbers (including mobile numbers), and e-mail address
 * Purchases, sales and trades or similar orders made by you through the Sites
   and the App
 * Your online browsing activities
 * Your username and password
 * When you make a purchase or place an order with us, your payment details,
   which may include credit card information
 * Your communication and marketing preferences
 * Your photos when adding to the Sell & Trade Your Watch forms on any of the
   Sites, as well as your 'My WatchBox' collection in the App
 * Your interests, feedback survey responses and preferences
 * Your location
 * Your correspondence, SMS messages and communications
 * Publicly available data, including data which you have shared via public
   social media platforms
 * Recruitment information
 * Other Information. This list is non-exhaustive. In specific instances, we may
   need to collect additional data for the purposes set out in this Privacy
   Policy. For example, we may collect other personal details you choose to
   provide to us when corresponding with us by e-mail, participation in surveys,
   sweepstakes, contests, or otherwise visiting and interacting within our
   service.


HOW WE USE PERSONAL DATA


GENERAL USES

 * To provide goods and services to you
 * To make a tailored website available to you
 * To perform a contract with you
 * To respond to your inquiries and fulfill your requests
 * To send administrative information to you, such as information regarding the
   service
 * To manage any registered account that you have with us
 * To verify your identity
 * To perform quality controls and customer satisfaction
 * To provide authentication, verification, and accurate assessments of products
   and provide you with related customer service
 * To ship products purchased, sold, or traded by you
 * For customer insight and marketing research to better understand your needs
   and preferences with your agreement, to contact you electronically about
   promotional offers and products which we think may interest you
 * For crime and fraud prevention, detection, and related purposes
 * Where we have a legal right or duty to use or disclose your information
 * For security purposes, such as to protect our company, our customers, or our
   platforms.to address complaints you make


PROMOTIONAL COMMUNICATIONS

With your consent, we use personal data to send you private messages via email,
text, and other electronic communication channels to update you about products
or services which we believe may be of interest or relevance to you. You have
the right to opt-out of receiving these types of communications at any time by
making use of the “unsubscribe” links included in the messages, via the contact
method set out in this Policy.


ONLINE ADVERTISING

If you visit our websites, you may be served personalized advertisements for our
products or services while using other websites or social media platforms. Any
advertising you see will relate to products you have viewed while browsing our
websites on your computer or other devices, or which we believe are, or may be,
of interest to you. Our phone number on Google is (877) 715-6829.

These advertisements are provided via our service providers using “cookies” and
similar technologies placed on your computer and other devices. You can get
further information on the use of cookies, including how to disable or remove
them at any time, below.


OUR SERVICE PROVIDERS AND SUPPLIERS

We may need to share your personal data with some of our service partners in
order to make certain services available to you. These include IT, delivery and
marketing service providers, fraud prevention and identity identification
partners.

We only allow our service providers to handle your personal data when they have
assured us that they apply appropriate data protection and service controls. We
also impose contractual obligations on our service providers relating to data
protection security and they can only use your data to provide services to us
and to you, and for no other purpose.


OTHER THIRD PARTIES

We may share your data with:

 * Credit reference agencies, banks, and payment issuers (such as Visa,
   MasterCard and American Express)
 * Third party marketing providers, such as Facebook, Instagram, or Twitter to
   deliver advertising to you if certain conditions are met
 * A business that acquires all of part of 1916 to continue to provide services
   to you in a manner consistent with this Policy.
 * Governmental bodies, regulators, law enforcement agencies, courts/tribunals,
   and insurers we are required to do so to comply with our legal obligations or
   to exercise our legal rights, or to prevent, detect or investigate a crime,
   to safeguard and protect our employees, customers, and other individuals.

For internal business reasons, we may anonymize, aggregate and de-identify the
personal data that we collect and use such data for our own internal business
purposes, including sharing it with our current and prospective customers,
business partners, our affiliated businesses, agents and other third parties for
commercial, statistical and market research purposes, for example to allow those
parties to analyze patterns among groups of people, and conducting research on
demographics, interests and behavior.

Sharing excludes text messaging originator opt-in data and consent; this
information will not be shared with any third parties.


HOW WE PROTECT YOUR DATA

Our security measures include:

 * Encryption of data
 * Regular cyber security assessments internally, as well as, of service
   providers who may handle your personal data
 * Penetration testing of systems
 * Security controls which protect the entire company infrastructure from
   external attack and unauthorized access
 * Internal policies setting out our data security approach and training for
   employees


YOUR RIGHTS

When it comes to our processing of your personal data, you have the following
rights:

 * The right to receive a copy of personal data we hold about you
 * The right to request that we delete personal data we hold about you when we
   no longer have a reason to retain it
 * The right to request that data relating to you be corrected or updated
 * The right to opt-out of any marketing communications that we may send you
   using your personal data
 * The right to restrict processing of personal data
 * The right to object to processing of personal data

You may exercise any of the above rights by contacting us at
care@the1916company.com


BASIS FOR USING PERSONAL DATA

The legal basis for processing customer data is that it is necessary for the
legitimate interests of 1916, in:

 * Facilitating the purchase, sale and trade of goods and services to our
   customers
 * Promoting, marketing, and advertising of our services
 * Sending promotional communications which are relevant and tailored to
   individual customers’ preferences and needs
 * Improving existing services and developing new ones
 * Complying with our legal and regulatory obligations
 * Preventing, investigating, and detecting crime or working with law
   enforcement concerning customer’s complaints, disputes or the like
 * Any other purpose aimed at complying with our duties or exercising our rights
   under a contract for goods or services to a customer or complying with our
   legal obligations


COOKIES + OTHER WEB TECHNOLOGIES

Cookies: Our Services may use persistent and temporary “cookies” and similar
technologies (collectively, “cookies”). Cookies are small text files sent to
your computer for record-keeping purposes which obtained information is then
stored in a file on your computer’s hard drive. A persistent cookie retains user
preferences for a particular website allowing those preferences to be used in
future browsing sessions and remains valid until its set expiry date (unless
deleted by the user before the expiry date). A temporary cookie, on the other
hand, will expire at the end of the user session, when the web browser is
closed.

Information collected through the use of cookies includes user operating system
data, unique device ID, app usage data, login information, browser type and
version, time zone setting or browser plug-in types and versions, location data,
content interaction information, device functionality and service metrics
information, such as when a device is in use, application usage, connectivity
data, and occurrences of technical errors.

We use cookies for several purposes, including: (i) to improve user experience,
and (ii) to collect anonymous and aggregated statistical data about users’
visits or use of our Service. We use this data to analyze how our Service is
used and to improve it, as well as to advertise third party products online.

When you enter our websites, you will be shown a pop-up cookie notification
banner that informs the user that our site uses cookies and similar
technologies. You will have the opportunity to “Accept all Cookies” or “Reject
Cookies.” We deem you to have consented to non-essential cookies unless you have
disabled them using your browser settings. If you have already consented to
cookies on our website, you may change your preference at any time by completely
clearing all cookies on your browser and then re-entering our site. You can
always disable cookies in your browser’s preferences even if you have consented
to the use of cookies in the past.


CHILDREN

The Service is not directed to children under 13. We do not knowingly collect
personal information from children under 13. If you become aware that a child
has provided us with personal information without parental consent, please
contact us. If we become aware that a child under 13 has provided us with
personal information without parental consent, we take steps to remove such
information and terminate the child's account.


LINKS TO THIRD PARTY SITES

The Service may contain links to other web sites operated and maintained by
third parties. We have no control over the nature, content, and availability of
those sites. Access to those third-party sites is available only as a
convenience. The inclusion of any links does not necessarily imply a
recommendation or endorsement of the views or practices expressed within them.
We recommend that you become familiar with the privacy statements and
contractual terms associated with those third-party sites. Any reliance you
place on such information is therefore strictly at your own risk.

Some of these third parties include YouTube Terms of Service and Google Privacy
Policy. YouTube API Services are being used.


CALIFORNIA RESIDENTS

We do not disclose your personal information to third parties for the purpose of
directly marketing their goods or services to you unless you first agree to such
disclosure. If you have any questions regarding this policy, or would like to
change your preferences, you may contact us via the contact information provided
in this Policy.


DATA PROCESSING AND STORAGE

We process and store information subject to this Privacy Policy in the United
States.

Information we collect from you will be transferred to, or stored at, a
destination in the United States or another destination outside of the European
Economic Area (“EEA”). The countries concerned may not provide the same legal
standards for protection of your personal data that you have in the EEA or the
United Kingdom. To the extent that we transfer your personal data to countries
outside of the EEA, we will take reasonable steps to ensure that your personal
data will continue to be protected. By submitting your personal data, you agree
to this transfer, storing or processing.


MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. The most current version of
the Privacy Policy will govern our collection, use, and disclosure of
information about you. If we make material changes to this Privacy Policy, we
will notify you by email or by posting a notice on the Service prior to the
effective date of the changes. By continuing to access or use the Service after
those changes become effective, you acknowledge the revised Privacy Policy.


CONTACT US

Please contact us with concerns regarding our Privacy Policy by emailing
care@the1916company.com and include 'Privacy Policy Issue' in the subject line.

Alternatively, you can write to us at the following address:

WatchBox Holdings US, Inc. 166 E Levering Mill Rd Bala Cynwyd, PA, 19004-2612
United States

Updated on April 22nd, 2024

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