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PRIVACY POLICY
UNITED STATES
EUROPEAN UNION AND THE UNITED KINGDOM
EUROPEAN UNION (DEUTSCH)
EUROPEAN UNION (ESPAÑA)
EUROPEAN UNION (FRANCAIS)
ARGENTINA (ENGLISH)
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CHILE (ESPAÑOL)
COLOMBIA (ENGLISH)
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COSTA RICA (ENGLISH)
COSTA RICA (ESPAÑOL)
INDIA
MEXICO (ENGLISH)
NEW ZEALAND
Last Updated: January 31, 2023
PRIVACY POLICY
Spring Care, Inc. takes your privacy seriously and wants you to be familiar with
how we collect, use and disclose information and do so in accordance with laws
applicable to our business. This Privacy Policy describes our practices in
connection with any information that we collect, including through websites
operated by us from which you are accessing this Privacy Policy (the
“Website”), through the software applications made available by us for use on
or through computers and mobile devices (the “Apps”), and through our social
media pages that we control from which you are accessing this Privacy Policy,
as well as through HTML-formatted email messages that we may send to you that
link to this Privacy Policy (all of the foregoing, collectively, the
“Services”).
PERSONAL INFORMATION
PERSONAL INFORMATION WE MAY COLLECT
“Personal Information” is information that identifies you as an individual or
relates to an identifiable person, including: Name, Email address, Health
Information in connection with the quizzes, tests, and questionnaires we make
available through the Services (the “Questionnaires”). If you submit any
Personal Information relating to other people to us or to our service providers
in connection with the Services, you represent that you have the authority to
do so and to permit us to use the information in accordance with this Privacy
Policy.
HOW WE MAY COLLECT PERSONAL INFORMATION
We and our service providers may collect Personal Information in a variety of
ways, including:
* Through the Services: We may collect Personal Information directly from you
through the Services, e.g., when you answer a Questionnaire or register for
an account.
* From Other Sources: We may receive your Personal Information from other
sources with your consent or as permitted by applicable law, such as from
your insurance or healthcare provider, public databases, joint marketing
partners and other third parties.
HOW WE MAY USE AND DISCLOSE YOUR PERSONAL INFORMATION
Spring may have an arrangement with your insurance or healthcare provider and
under that arrangement may be permitted to use and disclose your Personal
Information as directed by them, consistent with applicable law. Spring also
uses and discloses Personal Information to provide the Services as described
below.
WE MAY USE PERSONAL INFORMATION:
* To respond to your inquiries, fulfill your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have taken. To send administrative information to you, for example,
information regarding the Services and changes to our terms, conditions and
policies.
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar products to you.
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage trends, but, in
some cases that will be only to the extent such use of Personal Information
is permitted or required by your insurance or healthcare provider and
applicable law.
* As we believe to be necessary or appropriate, and only as permitted under the
Health Insurance Portability & Accountability Act and amendments thereto
(HIPAA) or other applicable law: (a) to comply with legal process; (b) to
respond to requests from public and government authorities, including public
and government authorities outside your country of residence; (c) to protect
our operations or those of any of our affiliates, including in connection
with investigating security incidents; or (d) to protect our rights,
privacy, safety or property, and/or that of our affiliates, you or others.
* For such other purposes as you may consent or as may be authorized or
required by applicable law.
YOUR PERSONAL INFORMATION MAY BE TRANSFERRED OR DISCLOSED:
* To our third party service providers who assist us to provide the Services
(such as website hosting, data analysis, information technology and related
infrastructure provision, email delivery, auditing and other services), and
with whom we have a contract that includes appropriate privacy obligations.
* To third parties, such as your insurance or healthcare provider, consistent
with your instructions. For example, you may opt in to allow us to share
your responses to and results of any Questionnaires.
* As we believe to be necessary or appropriate, and only as permitted under
HIPAA or other applicable law: (a) to comply with legal process; (b) to
respond to requests from public and government authorities, including public
and government authorities outside your country of residence; (c) to protect
our operations or those of any of our affiliates, including in connection
with investigating security incidents; or (d) to protect our rights,
privacy, safety or property, and/or that of our affiliates, you or others.
* To such third parties and for such purposes to which you consent or which may
be authorized or required by law.
OTHER INFORMATION
OTHER INFORMATION WE MAY COLLECT
“Other Information” is any information that does not reveal your specific
identity or does not directly relate to an individual, such as:
* Browser and device information
* App usage data
* Information collected through cookies, pixel tags and other technologies
* General demographic information
* Aggregated information
If we are required to treat Other Information as Personal Information under
applicable law, then we may use it for the purposes for which we use and
disclose Personal Information as detailed in this Policy.
HOW WE MAY COLLECT OTHER INFORMATION
We and our third party service providers may collect Other Information in a
variety of ways, including:
* Through your browser or device: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and
model, language, Internet browser type and version and the name and version
of the Services (such as the App) you are using. We use this information to
ensure that the Services function properly.
* Through your use of the Apps: When you download and use the Apps, we and our
service providers may track and collect usage data, such as the date and
time the App on your device accesses our servers and what information and
files have been downloaded to the App based on your device number.
* Using pixel tags and other similar technologies: Pixel tags (also known as
web beacons and clear GIFs) may be used in connection with some Services to,
among other things, track the actions of users of the Services (including
email recipients), and compile statistics about usage of the Services and
response rates.
* Analytics: We use Google Analytics, which uses cookies and similar
technologies to collect and analyze information about use of the Services and
report on activities and trends. This service may also collect information
regarding the use of other websites, apps and online resources. You can
learn about Google’s practices by going to
https://www.google.com/policies/privacy, and opt out of them by downloading
the Google Analytics opt-out browser add-on, available at
https://tools.google.com/dlpage/gaoptout.
* IP Address: Your IP address is a number that is automatically assigned to the
computer that you are using by your Internet Service Provider (ISP). An IP
address may be identified and logged automatically in our server log files
whenever a user accesses the Services, along with the time of the visit and
the page(s) that were visited. Collecting IP addresses is standard practice
and is done automatically by many websites, applications and other services.
We use IP addresses for purposes such as calculating usage levels,
diagnosing server problems and administering the Services. We may also
derive your approximate location from your IP address.
* Physical Location: We may collect the physical location of your device by,
for example, using satellite, cell phone tower or WiFi signals. We may use
your device’s physical location to provide you with personalized
location-based services and content. You may be permitted to allow or deny
such use, but, if you do, we may not be able to provide you with the
applicable personalized services and content.
* From you: Information such as your preferred means of communication is
collected when you voluntarily provide it.
HOW WE MAY USE AND DISCLOSE OTHER INFORMATION
We may use and disclose Other Information for any purpose, except where we are
required to do otherwise under applicable law. In some instances, we may
combine Other Information with Personal Information. If we do, we will treat
the combined information as Personal Information as long as it is combined.
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the
privacy, information or other practices of any third parties, including any
third party operating any site or service to which the Services link. The
inclusion of a link on the Services does not imply endorsement of the linked
site or service by us or by our affiliates. In addition, we are not responsible
for the information collection, use, disclosure or security policies or
practices of other organizations, such as Facebook, Apple, Google, Microsoft,
RIM or any other app developer, app provider, social media platform provider,
operating system provider, wireless service provider or device manufacturer,
including with respect to any Personal Information you disclose to other
organizations through or in connection with the Services.
SECURITY AND RETENTION
We seek to use administrative, physical, and technical safeguards that are
reasonable and appropriate for the protection of the Personal Information in
our custody or control. Unfortunately, no data transmission or storage system
can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the
security of your account has been compromised), please immediately notify us in
accordance with the “Contacting Us” section below. We will retain your Personal
Information in a file specific to you at our offices in 60 Madison Ave., 2nd
floor, New York, NY 10010 and the data centers of our service providers. We
will retain your Personal Information for the period necessary to fulfill the
purposes outlined in this Privacy Policy unless a longer retention period is
required or permitted by law. As our operations are conducted from the US, all
Personal Information that we collect is used and stored in the US, is subject
to US laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those laws.
INDIVIDUAL RIGHTS
The following six rights are collectively referred to as the “Individual
Rights.”
1. The right to access – You have the right to request copies of your personal
data that Spring Care, Inc. possesses. We may charge you a small fee for
this service;
2. The right to rectification – You have the right to request that Spring Care,
Inc, correct any information you believe is inaccurate. You also have the
right to request that Spring
Care, Inc. complete information you believe is incomplete;
3. The right to erasure — You have the right to request that Spring Care, Inc.
erase your personal data, under certain conditions;
4. The right to restrict processing – You have the right to request that Spring
Care, Inc, restrict the processing of your personal data, under certain
conditions;
5. The right to object to processing – You have the right to object to Spring
Care, Inc.’s processing of your personal data, under certain conditions; and
6. The right to data portability – You have the right to request that Spring
Care, Inc. transfer
the data that we have collected to another organization, or directly to you,
under certain conditions.
If you would like to exercise any of your Individual Rights regarding Personal
Information that you have previously provided to us, you may do so by logging
into your account within the Services or by contacting us in accordance with
the “Contacting Us” section below. In your request, please make clear what
Individual Right you are exercising. For your protection, we may only implement
requests with respect to the Personal Information associated with the
particular email address that you use to send us your request, and we may need
to verify your identity before implementing your request. We will try to comply
with your request as soon as reasonably practicable and in compliance with
applicable law. Where appropriate, we will transmit the amended information to
third parties having access to your Personal Information. We may be prevented
from complying with a request to exercise an Individual Right. In such
circumstances, we will respond to your request to exercise your Individual
Right with a response stating that we cannot comply with such a request and, if
legally allowed, why.
USE OF SERVICES BY MINORS UNDER AGE 13
We are committed to protecting the privacy of children in connection with the
use of our Services. This section explains our online information collection,
disclosure, and parental consent practices with respect to information collected
from children under the age of 13 (“child” or “children”) in accordance with the
U.S. Children’s Online Privacy Protection Act and its rules (collectively,
“COPPA”). For purposes of this section, any references to a parent also
encompasses legal guardians. This section only applies to children under the age
of 13 and supplements the other provisions of this Privacy Policy.
Our Services include online services that may be used to facilitate mental
health care for a child. Children under the age of 13 cannot directly register
for Spring Health services; we require that all child accounts be created by a
parent or legal guardian, and associated with the parent’s or legal guardian’s
account, in order to ensure that we can comply with our notice and consent
obligations under COPPA. Please note that certain state privacy laws may permit
a child to directly obtain certain types of health care services independent of
their parent or legal guardian, which is a right separate from registering for
an account with Spring Health.
During the account registration process, the parent or legal guardian can create
a child’s account by following our instructions for doing so and providing
certain information about the child, such as name, date of birth, email address,
and/or mailing address. Please do not provide account credentials to your child.
If your child directly uses your Spring Health account, either with or without
your permission, we may collect information directly from your child.
When creating an account for a child, parents and legal guardians are asked to
review and consent to our COPPA Notice, which provides parents and guardians
with direct notice of our information practices before we collect any Personal
Information about their child. Parents and guardians give their consent by
checking the appropriate boxes on the account registration page. If a parent or
legal guardian chooses not to consent to the collection and use of their child’s
Personal Information, they may not create an online account for the child. At
any time, a parent or legal guardian may revoke their consent. Once consent is
revoked, a child may not use any Services online, unless a new consent is
obtained.
The above sections of this Privacy Policy contains details about the information
we collect, which extend to information we collect about children. The
information we collect will be used and disclosed for the purposes described
above. We will not require a child to disclose more information than is
reasonably necessary to participate in an activity.
No Personal Information about a child will be made available to the public or
sold. We may engage employees and third-party services providers to work with us
to administer and provide the Services or to promote our Services. These
employees and third-party services providers have access to your Personal
Information only for the purpose of performing services on our behalf, always in
accordance with all applicable laws, including HIPAA, and are expressly
obligated not to disclose or use your Personal Information for any other
purpose. You have the right to agree for us to collect and use your child’s
Personal Information but still not allow disclosure to third parties unless such
disclosure is part of our Services.
In addition to your right to revoke your consent for the collection of your
child’s Personal Information, you may request to review the Personal Information
we have collected from your child or ask to delete the information we have
collected from your child unless we are required by law to maintain that
information. Please submit your request or any questions to us at
careteam@springhealth.com.
CALIFORNIA RESIDENTS
If you are a resident of California the following information and rights are
provided to you as required by the California Consumer Privacy Act of 2018
(“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA), and
all implementing regulations, as may be further amended from time to time
(collectively, the “CCPA”). Any terms defined in the CCPA have the same meaning
when used in this notice. Personal information under CCPA does not include:
* Publicly available information from government records.
* De-identified or aggregated consumer information.
* Information excluded from the CCPA’s scope, such as:
* Health or medical information covered by the Health Insurance Portability and
Accountability Act of 1996 (HIPAA) and the California Confidentiality of
Medical Information Act (CMIA) or clinical trial data.
* Financial Information covered by the Gramm-Leach-Bliley Act, and implementing
regulations.
In the preceding twelve (12) months, we have disclosed the following categories
of Personal Information for a business purpose:
* Identifiers: Name, residential address, Internet Protocol (IP) address,
email address, or other similar identifiers
* Customer records information: Name, address, telephone number, medical
information, health insurance information
* Characteristics of protected classifications under California or federal law:
Race, gender identity, age
* Internet or other similar network activity: Browsing history, search history,
information on a consumer’s interaction with a website, application, or
advertisement
* Geolocation data: physical location or movement
* Professional or employment-related information
* Education information
We may also collect the following Sensitive Personal Information:
* Social security, driver’s license, state identification card, or passport
number
* Account log-in, financial account, debit card, or credit card number in
combination with any required security or access code, password, or
credentials allowing access to an account
* Precise geolocation
* Racial or ethnic origin, religious or philosophical beliefs, or union
membership
* Health information
* Information concerning a consumer’s sex life or sexual orientation
This information is collected as noted in the Sections above entitled How We May
Collect Personal Information and How We May Collection Other Information. The
business purposes for which we collect and disclose this information are:
* Auditing related to counting ad impressions to unique visitors, verifying
positioning and quality of ad impressions, and auditing compliance with this
specification and other standards
* Performing services on behalf of the business, including maintaining or
servicing accounts, providing customer service, processing or fulfilling
orders and transactions, verifying customer information, processing payments,
providing financing, providing advertising or marketing services, providing
analytic services, or providing similar services on behalf of the business
* Helping to ensure security and integrity
* Debugging to identify and repair errors that impair existing intended
functionality
* Short-term, transient use, including, but not limited to, nonpersonalized
advertising shown as part of a consumer’s current interaction with the
business, provided that the consumer’s personal information is not disclosed
to another third party and is not used to build a profile about the consumer
or otherwise alter the consumer’s experience outside the current interaction
with the business
* Providing advertising and marketing services, except for cross-context
behavioral advertising, to consumers
* Undertaking internal research for technological development and
demonstration
* Undertaking activities to verify or maintain the quality or safety of our
services, and to improve, upgrade, or enhance the services
In the past 12 months, we have disclosed your Personal Information for a
business purpose to the following categories of third parties:
* Service Providers: Cloud hosting, email delivery, medical record management,
telehealth video platform, service desk management, platform usage
analytics, business analytics, SMS delivery, log aggregation, geolocation
In addition to the above, we may disclose any or all categories of Personal
Information to any third-party (including government entities and/or law
enforcement entities) as necessary to
* comply with federal, state, or local laws, cooperate with law enforcement
agencies, or to comply with a court order or subpoena to provide information
* cooperate with law enforcement agencies concerning conduct or activities that
we (or one of our service providers’) believe may violate federal, state, or
local law
* comply with certain government agency requests for emergency access to your
Personal Information if you are at risk or danger of death or serious
physical injury
* exercise or defend legal claims
“SALE” OR “SHARING” OF PERSONAL INFORMATION
The categories of sources that we collect Personal Information and Sensitive
Personal Information and our business and commercial purposes for using this
information are set forth above. We do not sell your Personal Information as the
term “sell” is commonly understood to require an exchange for money. However, as
described above, under CCPA’s broad definitions, we may “sell” or “share”
Personal Information through the use of advertising and analytics cookies and
pixels on our website and their use in understanding how people use and interact
with our Services. You may remove or adjust your cookie preferences on your
device or browser as they permit, and you may contact us to opt-out at any time
(see “Contacting Us” below). We do not otherwise “sell” or “share” your Personal
Information. We also do not “sell” or “share” Personal Information of minors
under the age of 16 without affirmative authorization
YOUR RIGHTS AND CHOICES
The CCPA provides consumers (California residents) with specific rights
regarding their Personal Information, including:
* Access – The right to request access to certain information about our
collection and use of your Personal Information over the past 12 months;
* Data Portability – The right to request a copy of the specific Personal
Information that we have collected about you or to transmit such Personal
Information to another entity;
* Deletion – The right to request deletion of Personal Information that we have
collected and retained (subject to certain exceptions);
* Correct – The right to correct Personal Information that we have collected to
ensure that it is complete, accurate, and as current as possible;
* Opt-out – The right to opt-out of selling and sharing the information we
collect (see above).
You may submit a verifiable consumer request to us to exercise any of these
rights by contacting us as indicated below. We will process such requests in
accordance with applicable laws.
RESPONSE TIMING AND FORMAT
We will respond to a verifiable consumer request within 10 days of its receipt.
We will generally process these requests within 45 days of its receipt. If we
require more time (up to an additional 45 days), we will inform you of the
reason and extension period in writing. If you have an account with us, we will
deliver our written response to that account. If you do not have an account
with us, we will deliver our written response by mail or electronically, at
your option. Any disclosures we provide will only cover the 12-month period
preceding the verifiable consumer request’s receipt. The response we provide
will also explain the reasons we cannot comply with a request, if applicable.
VERIFICATION
Only you or a person registered with the California Secretary of State that you
authorize to act on your behalf, may make a verifiable consumer request related
to your Personal Information. For privacy protection, we will ask you to
provide sufficient information that allows us to reasonably verify you are the
person about whom we collected personal information or an authorized
representative.
NON-DISCRIMINATION
We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:
* Deny you goods or services.
* Charge you different prices or rates for goods or services, including through
* Granting discounts or other benefits, or imposing penalties.
* Provide you a different level or quality of goods or services.
* Suggest that you may receive a different price or rate for goods or services
or a different level or quality of goods or services.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “Last Updated” legend at the top of this
page indicates when this Privacy Policy was last revised. Any changes will
become effective when we post the revised Privacy Policy on the Services. Your
use of the Services following these changes means that you accept the revised
Privacy Policy.
CONTACTING US
If you have any questions about this Privacy Policy, please contact us at
careteam@springhealth.com or the Privacy Office at compliance@springhealth.com,
or by calling 1-855-629-0554. Because email communications are not always
secure, please do not include credit card or other sensitive information in
your emails to us.
Last Updated: December 7, 2021
SPRING CARE, INC. PRIVACY POLICY (EUROPE)
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés (CNIL), the German data protection authorities, the Data Protection
Commission (DPC), and the Swedish Authority for Privacy Protection (IMY),
and the Spanish Data Protection Commissioner (Agencia Española de Protección
de Datos, (AEPD)), to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future
communications. Please specify whether you would like us to stop all forms of
marketing or just a particular type (e.g. email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those
4. If you are using our Services and based in Germany, we are subject to
various storage and documentation obligations resulting among others from
the German Commercial Code (HGB) and the German Fiscal Code (AO). The time
limits specified there for storage and documentation are up to ten years.
Finally, the storage period is also determined by the statutory limitation
periods, which can be up to thirty years, for example, according to §§ 195
et seq. of the German Civil Code (BGB), with the regular limitation period
being three
5. If you are using our Services and based in Spain, you should be aware that
it is unusual for Spanish laws to establish specific retention periods
linked to certain types of documents or records. Rather, the key is the
purpose(s) for which a given document or record shall be used. Once the
purpose is determined, the applicable retention period will overlap with the
statutory limitation period linked to that specific purpose. Since longer
limitation periods absorb shorter ones, at the end of the day, civil law
standard limitation period (Article §§ 1964 of the Spanish Civil Code: 5
years) and commercial correspondence and documentation retention period
(Article §§ 30 of the Spanish Commercial Code: 6 years) may set the
standard, overriding the shorter ones. In some cases, longer periods (10
years) may be chosen in order to handle potential criminal law claims and
other exceptional tax/employment claims. Similarly, in some circumstances,
some of your data will be kept for much shorter periods, such as call
recordings, which will be kept for a maximum of 12 months from the date of
the recording. Similarly, if a contract application is not completed, your
data may be retained for a reasonable period, estimated at 12 months, in
order to avoid duplication of processing in the case of new applications and
for as long as necessary to comply with applicable legal
6. Additionally, if you are using our Services and based in Spain, you should
be aware that, once the aforementioned relevant period has elapsed, your
data will be stored, duly blocked in a non-accessible file, pursuant to the
provisions of article §§ 32 of the new Organic Law 3/2018 on the Protection
of Personal Data and Guarantee of Digital Rights (NLOPD), for an additional
period of 3 years. Thus, during this blocking period, all the necessary
technical and organisational measures will be taken to prevent further
processing of the data, including their visualisation, except for making
them available to the judges and courts, the Spanish Public Prosecutor’s
Office or the competent Public Administrations, in particular the data
protection authorities, for the enforcement of possible liabilities arising
from the processing. Once this additional period of three years has elapsed,
the data will be destroyed.
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information, including that based in
our legitimate interests
6. Withdraw, at any time, consent for processing of personal information,
without affecting the lawfulness of processing based on consent before its
withdrawal
7. To object to how we use your personal information for direct marketing
purposes, including profiling
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
* it is no longer needed for the purposes for which it was collected; or
* you have withdrawn your consent (where the data processing was based on
consent); or
* following a successful right to object (see right to object). Where your
right to object concerns the processing of personal data for direct marketing
purposes, we may retain necessary identification data to prevent future
processing for these purposes; or
* it has been processed unlawfully; or
* to comply with a legal obligation to which Spring Health is
3. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
4. for compliance with a legal obligation; or
5. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
10. We will clearly state the limitation of the processing of your personal
data in our information systems.
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
2. the processing is based on your consent or on the performance of a contract
with you; and
3. the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing, including profiling, at any time by contacting
careteam@springhealth.com or by clicking on the “unsubscribe” link you will find
on all marketing messages to you and requesting to be removed from future
communications. Please specify whether you would like us to stop all forms of
marketing or just a particular type (e.g. email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union and the
United Kingdom.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
In addition to the rights mentioned in this Section VII, if you use our Services
from France or Spain, you have and additional right in respect of your personal
information:
K. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
1. SPRING CARE, INC. DATENSCHUTZERKLÄRUNG (EUROPA)
Spring Care, Inc. ist für Ihre personenbezogenen Daten verantwortlich.
Spring Care, Inc. und seine verbundenen Unternehmen (gemeinsam “Spring Health”,
“wir“, “uns“) nimmt seine Verantwortung in Bezug auf Datenschutz und
Privatsphäre ernst. Diese Datenschutzerklärung beschreibt unsere Verfahren im
Zusammenhang mit der Erhebung von Daten (einschließlich des Zugriffs auf) über
(1) die Spring Health-Website, die sich derzeit unter
https://benefits.springhealth.com befindet, die dort verfügbaren Materialien und
Dienste sowie Nachfolge-Webseiten dazu, zusammen mit jeglichem Inhalt: d.h.
Texte, Daten, Grafiken, Bilder, Fotos, Videos, Audiodateien, Informationen,
Vorschläge, Anleitungen, Inhalte und andere Materialien, die auf der Website
bereitgestellt, verfügbar gemacht oder anderweitig gefunden werden (” Website“),
(2) die Softwareanwendungen, die wir zur Verwendung auf oder über Computer und
mobile Geräte zur Verfügung stellen (“Apps”), (3) die Quiz, Tests, und
Fragebögen (und deren Ergebnisse), die wir auf oder über die Website oder die
Apps zur Verfügung stellen (“Fragebögen”), (4) das Buchungssystem, wenn Sie
zusätzliche professionelle Dienstleistungen durch unsere Auftragnehmer, Berater,
Therapeuten oder andere Dienstleister (“Anbieter“) in Anspruch nehmen und (5)
Anrufaufzeichnungen, wenn Sie unsere Call-Center-Telefonnummern anrufen (alle
vorgenannten Punkte zusammen “Dienstleistungen“). Wir befolgen diese
Datenschutzerklärung in Übereinstimmung mit den geltenden Gesetzen an den Orten,
an denen wir tätig sind.
In dieser Datenschutzerklärung wird auch erläutert, wie wir personenbezogene
Daten erheben, verwenden und weitergeben, wenn Sie einer unserer Dienstleister
sind oder einen solchen vertreten, auch wenn Sie das Bewerbungsverfahren
durchlaufen, um einer unserer Dienstleister zu werden.
Diese Datenschutzerklärung beschreibt insbesondere:
* Welche personenbezogenen Daten wir erheben und wann und warum wir diese
verwenden
* Wie wir personenbezogene Daten innerhalb von Spring Health und an unsere
Dienstleister, Aufsichtsbehörden und andere Dritte weitergeben
* Wie wir Ihre Daten verwenden, um Ihnen Service-Updates zukommen zu lassen,
und wie Sie Ihre Marketingpräferenzen verwalten können
* Die länderübergreifende Übermittlung personenbezogener Daten
* Wie wir personenbezogene Daten schützen und speichern
* Gesetzliche Rechte zur Wahrung Ihrer Privatsphäre
* Wie Sie uns für darüber hinausgehende Unterstützung kontaktieren können
2. AKTUALISIERUNG DIESER DATENSCHUTZERKLÄRUNG
Wir behalten uns vor, diese Datenschutzerklärung von Zeit zu Zeit zu ändern, um
sie an rechtliche Anforderungen und die Art und Weise, wie wir unser Unternehmen
betreiben, anpassen zu können. Wir werden diese Änderungen an gut sichtbarer
Stelle veröffentlichen, damit Sie immer wissen, welche Daten wir sammeln, wie
wir sie verwenden und unter welchen Umständen wir sie gegebenenfalls
weitergeben. Bitte informieren Sie sich regelmäßig auf diesen Seiten über die
aktuelle Version dieser Datenschutzerklärung.
Möglicherweise finden Sie auf unserer Website externe Links zu Websites von
Dritten. Diese Datenschutzerklärung gilt nicht für die Nutzung der Websites von
Dritten.
3. WELCHE PERSONENBEZOGENEN DATEN ERHEBEN WIR UND WANN UND WARUM VERWENDEN WIR
SIE
A. WANN WIR PERSONENBEZOGENE DATEN ERHEBEN
Wir erheben Daten über Sie, wenn Sie:
* sich registrieren, unsere Dienstleistungen oder unsere Website nutzen, oder
* mit uns als Dienstleister zusammenarbeiten, gemeinsam (“Sie“).
B. PERSONENBEZOGENE DATEN, DIE WIR ERHEBEN UND VERWENDEN, WENN SIE SICH
REGISTRIEREN, UNSERE DIENSTLEISTUNGEN ODER UNSERE WEBSITE NUTZEN
1. DIE PERSONENBEZOGENEN DATEN, DIE ERHOBEN WERDEN, WENN SIE UNSERE
WEBSITE ODER DIENSTLEISTUNGEN NUTZEN, BEINHALTEN:
* Persönliche Angaben: Vor- und Nachname, Geburtsdatum, E-Mail-Adresse, Land
ihres Wohnsitzes, Benutzername und
* Sensible Daten über Sie: Informationen zur rassischen Herkunft und zur
Gesundheit, d.h. allgemeine Informationen über Ihre Gesundheit und Ihr
Wohlbefinden, einschließlich Angaben zu Ihrer allgemeinen Stimmung und Ihren
täglichen Gewohnheiten, Informationen über Ihr geistiges Wohlbefinden, Ihre
täglichen Gewohnheiten, Ihr Aktivitätsniveau, Ihre täglichen Ernährungs- und
Essgewohnheiten sowie Informationen über Ihr persönliches, familiäres und
soziales Leben, die Sie bei der Registrierung für ein Konto oder in
Fragebögen, die wir über die Dienstleistungen zur Verfügung stellen,
2. SONSTIGE DATEN, WENN SIE UNSERE DIENSTLEISTUNGEN ODER UNSERE
WEBSITE NUTZEN
Sonstige Daten, die erhoben werden, wenn Sie unsere Dienstleistungen oder unsere
Website nutzen, beinhalten:
* Browser- und Geräteinformationen: Bestimmte Informationen werden von den
meisten Browsern oder automatisch über Ihr Gerät erfasst, z. B. Ihre Media
Access Control (MAC)-Adresse, der Computertyp (Windows oder Macintosh), die
Bildschirmauflösung, der Name und die Version des Betriebssystems, der
Hersteller und das Modell des Geräts, die Sprache, der Typ und die Version
des
Internetbrowsers sowie der Name und die Version der von Ihnen verwendeten
Dienstleistungen (z. B. der App).
* Daten zur App-Nutzung: Wenn Sie die Apps nutzen, können wir und unsere
Dienstleister Nutzungsdaten verfolgen und sammeln, wie z. B. das Datum und
die Uhrzeit, zu der die App auf Ihrem Gerät auf unsere Server zugreift, und
welche Informationen und Dateien auf die App heruntergeladen wurden,
basierend auf Ihrer Gerätenummer.
* Informationen, die durch die Verwendung von Cookies, Pixel-Tags oder anderen
Technologien gesammelt werden: Pixel-Tags (auch bekannt als Web Beacons und
Clear GIFs) können in Verbindung mit einigen Dienstleistungen verwendet
werden, um unter anderem die Aktionen der Nutzer der Dienstleistungen
(einschließlich der E-Mail-Empfänger) zu verfolgen und Statistiken über die
Nutzung der Dienstleistungen und die Antwortquoten sowie allgemeine
demografische Informationen und aggregierte Informationen zu
* Andere personenbezogene Daten: IP-Adresse, Standortdaten und Informationen
über Ihre bevorzugten Kommunikationsmittel.
Wenn Sie uns oder unseren Dienstleistern personenbezogene Daten anderer Personen
übermitteln, versichern Sie, dass Sie zu dieser Übermittlung sowie dazu befugt
sind, uns zu gestatten, die Daten in Übereinstimmung mit dieser
Datenschutzerklärung zu verwenden
3. WIR KÖNNEN PERSONENBEZOGENE DATEN, DIE ERHOBEN WERDEN, WENN SIE
UNSERE WEBSITES ODER DIENSTLEISTUNGEN NUTZEN, WENN SIE DARIN EINWILLIGEN ODER
WENN DIES NACH GELTENDEM RECHT ZULÄSSIG IST, AUF FOLGENDE WEISE VERWENDEN:
* Um Ihnen die von Ihnen angeforderten Dienstleistungen zu erbringen, die eine
Kombination aus der Nutzung oder dem Kontakt mit unserer Website, App,
Fragebögen und/oder Dienstleistern sein können.
* Um Ihre Anfragen zu beantworten, Ihre Anträge zu bearbeiten und Ihnen
Mitteilungen zu senden, die Sie angefordert haben, wie z. B. die Ergebnisse
eines Fragebogens, den Sie ausgefüllt
* Um Ihnen administrative Informationen zukommen zu lassen, z. B. Informationen
über die Dienstleistungen und Änderungen unserer Geschäftsbedingungen und
Richtlinien.
* Um unsere Dienstleistungen an Sie zu Dazu gehört das Versenden von
Nachrichten über unsere Dienstleistungen, Funktionen, Studien, Umfragen,
Neuigkeiten, Updates und Veranstaltungen. Das kann auf verschiedenen Wegen
geschehen, einschließlich E-Mail, In-App-Kommunikation und Werbung sowie
Werbung auf Plattformen von Drittanbietern.
* Für unsere internen Verwaltungs- und Geschäftszwecke, z.B. Datenanalyse, die
Entwicklung neuer Dienstleistungen, Erweiterung, Verbesserung oder Änderung
von Dienstleistungen, Audits, Betrugsüberwachung und -prävention, Ermittlung
von Nutzungstrends.
* Wir können personenbezogene Daten, einschließlich sensibler Daten, einer
großen Zahl von Nutzern der Dienstleistungen verwenden, um nicht
identifizierbare “aggregierte Daten” zu erstellen (z.B. Berichte, die den
Prozentsatz der Nutzer
berechnen, die eine bestimmte Antwort in den Fragebögen gegeben oder ein
bestimmtes Ergebnis erzielt haben), die an Dritte weitergegeben werden können.
* Wenn Sie uns Ideen, Vorschläge, Anregungen, Empfehlungen oder andere
Materialien (“Feedback“) zur Verfügung stellen, sowohl im Zusammenhang mit
den Dienstleistungen als auch
* Soweit wir dies für notwendig oder angemessen halten, und nur soweit dies
nach geltendem Recht zulässig ist, (a) zur Einhaltung rechtlicher Verfahren;
(b) zur Beantwortung von Anfragen öffentlicher und staatlicher Behörden,
einschließlich öffentlicher und staatlicher Behörden außerhalb des Landes, in
dem Sie Ihren Wohnsitz haben; (c) zum Schutz unserer Geschäfte oder der
Geschäfte eines unserer verbundenen Unternehmen, einschließlich der
Untersuchung von Sicherheitsvorfällen; oder (d) um unsere Rechte, unsere
Privatsphäre, unsere Sicherheit oder unser Eigentum und/oder das unserer
verbundenen Unternehmen, Ihrer Person oder anderer zu schützen.
* Um Ihre Erfahrungen mit den Dienstleistungen zu personalisieren, indem Ihnen
zum Beispiel Fragebögen und ähnliche Dienstleistungen angezeigt
4. RECHTSGRUNDLAGEN FÜR DIE VERWENDUNG IHRER PERSONENBEZOGENEN DATEN
Wir werden Ihre personenbezogenen Daten nur dann erheben, verwenden und
weitergeben, wenn wir sicher sind, dass wir über eine angemessene
Rechtsgrundlage dafür verfügen. Das kann der Fall sein, wenn:
* Sie uns Ihre Einwilligung zur Verwendung Ihrer personenbezogenen Daten
erteilt haben, z. B. indem Sie sich für den Erhalt des Dienstleistung
entschieden haben, indem Sie sich für ein Benutzerkonto registriert haben
oder indem Sie freiwillig Ihre personenbezogenen Daten eingegeben haben, z.B.
bei der Beantwortung eines Fragebogens;
* die Verwendung Ihrer personenbezogenen Daten in unserem berechtigten
Interesse als Unternehmen liegt (z.B. für interne Verwaltungs- und
Geschäftszwecke, wie Datenanalyse, um sicherzustellen, dass die
Dienstleistungen ordnungsgemäß funktionieren, die Entwicklung neuer
Dienstleistungen, Erweiterung, Verbesserung oder Änderung von
Dienstleistungen, Audits, Betrugsüberwachung und -prävention, Ermittlung von
Nutzungstrends). In diesen Fällen werden wir Ihre Daten jederzeit in einer
Weise behandeln, die verhältnismäßig ist und Ihre Datenschutzrechte
respektiert, und Sie haben das Recht, gegen die Verarbeitung Widerspruch
einzulegen, wie im untenstehenden Abschnitt VIII GESETZLICHE RECHTE IN BEZUG
AUF IHRE PERSONENBEZOGENEN DATEN erläutert;
* unsere Verwendung Ihrer personenbezogenen Daten ist notwendig, um einen
Vertrag mit Ihnen zu erfüllen oder einen Vertrag mit Ihnen abzuschließen.
Wenn Sie sich beispielsweise für den Erhalt von Dienstleistungen entschieden
haben, müssen Sie Ihren Namen und Ihre E-Mail-Adresse angeben, um Ihr
Benutzerkonto zu registrieren, damit Sie die Dienstleistungen erhalten
können. Weitere Informationen finden Sie in unseren Allgemeinen
Geschäftsbedingungen (https://care.springhealth.com/terms_of_service);
und/oder
* die Verwendung Ihrer personenbezogenen Daten ist erforderlich, um einer
einschlägigen gesetzlichen oder behördlichen Verpflichtung nachzukommen, z.B.
zur Einhaltung rechtlicher Verfahren, um auf Anfragen von öffentlichen und
staatlichen Behörden zu reagieren, um unseren Geschäftsbetrieb oder den eines
unserer verbundenen Unternehmen zu schützen, auch in Verbindung mit der
Untersuchung von Sicherheitsvorfällen, oder um unsere Rechte, unsere
Privatsphäre, unsere Sicherheit oder unser Eigentum und/oder das unserer
verbundenen Unternehmen, Ihrer Person oder anderer zu schützen.
* Wenn Sie mehr über die Rechtsgrundlagen erfahren möchten, aufgrund derer wir
personenbezogene Daten verarbeiten, kontaktieren Sie uns unter
compliance@springhealth.com.
C. PERSONENBEZOGENE DATEN, DIE WIR ERHEBEN, WENN SIE MIT UNS ALS
DIENSTLEISTER ZUSAMMENARBEITEN
1. DIE PERSONENBEZOGENEN DATEN, DIE WIR ERHEBEN, WENN SIE SICH BEI
UNS ALS DIENSTLEISTER BEWERBEN UND DARÜBER HINAUS MIT UNS ALS DIENSTLEISTER
ZUSAMMENARBEITEN, BEINHALTEN:
* Persönliche Informationen: B. Ihren Namen, Ihre E-Mail-Adresse, Ihr Foto,
Mädchennamen, Aliasnamen, aktuelle und frühere Adressen, Geburtsdatum,
Geburtsort, Ausweisnummer (z. B. Reisepass, Personalausweis, Führerschein)
und den vollständigen Namen Ihrer Mutter/Ihres Vaters.
* Informationen über Ihren Beschäftigungsstatus: Name und Kontaktdaten des
Arbeitgebers; Name und Kontaktdaten der/des Vorgesetzten; Berufsbezeichnung;
Gehalt; Beschäftigungszeiten; Grund für das Ausscheiden aus einem
Arbeitsverhältnis.
* Informationen über Ihre Ausbildung und Qualifikationen: Name und Kontaktdaten
der Schule; Schülernummer; Angaben zur Qualifikation; Studienrichtung; Daten
zum Schulbesuch; Daten zum
* Andere Informationen: Zahlungsinformationen, damit wir Zahlungen an Sie
leisten können, und Informationen, die in unseren Kommunikationssystemen
enthalten sind,
d.h. in den von Ihnen genutzten Spring Health-Kommunikationseinrichtungen (E-
Mail, Telefon, Mobiltelefon und Computer).
2. WENN SIE EINER UNSERER DIENSTLEISTER SIND, KÖNNEN WIR IHRE
PERSONENBEZOGENEN DATEN WIE FOLGT VERWENDEN:
* Zur Festlegung und Erfüllung der Bedingungen, zu denen Sie oder die
Organisation, die Sie vertreten, von uns beauftragt werden, sowie zur
Kommunikation mit Ihnen;
* Zur Zahlung und Verwaltung Ihrer Gebühren;
* Zur Bearbeitung anderer Anfragen oder Dienstleistungen, die Sie während Ihrer
Zusammenarbeit mit uns anfordern;
* Um einen reibungslosen Ablauf unseres Engagements mit Ihnen zu gewährleisten
(einschließlich aller Aktivitäten, die vor, während und nach einem solchen
Engagement durchgeführt werden müssen, B. um Ihre Berechtigung zur
Zusammenarbeit mit uns als Anbieter zu überprüfen);
* Zur Überwachung und Verhinderung von Cybersicherheitsproblemen
und unbefugter Nutzung unserer Informationen, IT-Systeme und/oder
Ausrüstung;
* Zur Aufbewahrung eines Identifikationsfotos für Ihr Profil; oder
* Soweit dies erforderlich ist, um rechtliche Schritte einzuleiten, einen
Rechtsanspruch zu untersuchen, zu begründen, geltend zu machen oder zu
verteidigen, sowie Rechtsansprüche zu begleichen.
3. DIE RECHTSGRUNDLAGEN FÜR DIE VERWENDUNG IHRER PERSONENBEZOGENEN
DATEN
Wir werden Ihre personenbezogenen Daten nur dann erheben, verwenden und
weitergeben, wenn wir sicher sind, dass wir über eine angemessene
Rechtsgrundlage dafür verfügen. Das kann der Fall sein, wenn:
* unsere Verwendung Ihrer personenbezogenen Daten notwendig ist , um einen
Vertrag mit Ihnen zu erfüllen oder einen Vertrag mit Ihnen abzuschließen, h.
der Dienstleister Vertrag;
* die Verwendung Ihrer personenbezogenen Daten in unserem berechtigten
Interesse als Unternehmen liegt (z. B. zur Überwachung und Verhinderung von
Cybersicherheitsproblemen und der unbefugten Nutzung unserer Informationen,
IT- Systeme und/oder Geräte oder zur Aufbewahrung eines Identifikationsfotos
für Ihr Profil); und/oder
* die Verwendung Ihrer personenbezogenen Daten erforderlich ist, um einer
einschlägigen gesetzlichen oder behördlichen Verpflichtung nachzukommen, z.B.
zur Einhaltung rechtlicher Verfahren, um auf Anfragen von öffentlichen und
staatlichen Behörden zu reagieren, um unseren Geschäftsbetrieb oder den eines
unserer verbundenen Unternehmen zu schützen, auch in Verbindung mit der
Untersuchung von Sicherheitsvorfällen, oder um unsere Rechte, unsere
Privatsphäre, unsere Sicherheit oder unser Eigentum und/oder das unserer
verbundenen Unternehmen, Ihrer Person oder anderer zu schützen.
* Wenn Sie mehr über die Rechtsgrundlagen erfahren möchten, aufgrund derer wir
personenbezogene Daten verarbeiten, kontaktieren Sie uns unter
compliance@springhealth.com.
4. WEITERGABE PERSONENBEZOGENER DATEN INNERHALB VON SPRING CARE, AN UNSERE
DIENSTLEISTER UND ANDERE DRITTE
A. WIR KÖNNEN IHRE DATEN UNTER BESTIMMTEN UMSTÄNDEN IN
DER NACHSTEHEND BESCHRIEBENEN WEISE UND ZU DEN NACHSTEHEND BESCHRIEBENEN ZWECKEN
WEITERGEBEN:
1. innerhalb von Spring Health, sofern eine Offenlegung notwendig ist, um Ihnen
unsere Dienstleistungen zu erbringen oder unser Unternehmen zu verwalten,
einschließlich unseres medizinischen Fachunternehmens der Spring-Marke, SH
Medical Care of Kansas,
2. an Dritte, die uns bei der Verwaltung unseres Unternehmens und der
Erbringung von Dienstleistungen helfen, B.:
3. Wir werden Ihre personenbezogenen Daten unseren Dienstleistern zur Verfügung
stellen, soweit dies erforderlich ist, um Ihnen
die
Inanspruchnahme des jeweiligen Elements unserer Dienstleistungen zu ermöglichen;
1. Wenn Sie einer unserer Dienstleister sind, werden wir Ihre Daten an Dritte
weitergeben, um Ihre Berechtigung zur Erbringung der Dienstleistungen zu
überprüfen.
Diese Dritten haben sich zu Vertraulichkeitsauflagen verpflichtet und verwenden
alle personenbezogenen Daten, die wir ihnen mitteilen oder die sie in unserem
Namen erheben, ausschließlich zum Zweck der Erbringung der vertraglich
vereinbarten Dienstleistung für uns. Dazu können auch Website-Hosting,
Datenspeicherung und – analyse, Planungsplattformen, Informationstechnologie und
die damit verbundene Bereitstellung von Infrastruktur, E-Mail-Zustellung,
Rechnungsprüfung und andere Dienstleistungen gehören.
3. an Aufsichtsbehörden, zu denen unter anderem das Information Commissioner’s
Office (ICO), die Commission Nationale de l’Informatique et des Libertés
(CNIL), die deutschen Datenschutzaufsichtsbehörden, die Data Protection
Commission (DPC), und die Swedish Authority for Privacy Protection (IMY)
gehören können, um alle geltenden Gesetze, Verordnungen und Vorschriften
sowie Anfragen von Strafverfolgungs-, Regulierungs- und anderen
Regierungsbehörden zu befolgen;
4. an unsere Partner oder verbundenen Unternehmen in aggregierter,
statistischer Form nicht-personenbezogene Informationen über die Besucher
unserer Website, Traffic- Muster und die Nutzung der Website;
5. falls wir in Zukunft einen Teil oder unser gesamtes Geschäft oder
Vermögenswerte an einen Dritten verkaufen oder übertragen, an einen
potenziellen oder tatsächlichen Drittkäufer unseres Geschäfts oder unserer
Vermögenswerte.
5. DIENSTLEISTUNGS-UPDATES UND MARKETINGPRÄFERENZEN
A. WIE WIR PERSONENBEZOGENE DATEN VERWENDEN, UM SIE ÜBER UNSERE
DIENSTLEISTUNGEN AUF DEM NEUESTEN STAND ZU HALTEN
Um die Rechte der Privatsphäre zu schützen und sicherzustellen, dass Sie die
Kontrolle darüber haben, wie wir mit Ihnen Marketing betreiben, werden wir
Maßnahmen ergreifen, um das Direktmarketing auf ein angemessenes und
verhältnismäßiges Maß zu beschränken und Ihnen nur Mitteilungen zukommen zu
lassen, von denen wir glauben, dass sie für Sie von Interesse oder Relevanz sein
könnten.
B. WIE SIE IHRE MARKETINGPRÄFERENZEN VERWALTEN KÖNNEN
Sie können jederzeit gegen bestimmte Marketingmitteilungen und die Verwendung
Ihrer Daten für Marketingzwecke widersprechen, indem Sie
careteam@springhealth.com kontaktieren oder auf den Link “Abmelden” klicken, den
Sie in allen an Sie gerichteten Marketingmitteilungen finden, und beantragen,
von künftigen Mitteilungen abgemeldet zu werden. Bitte geben Sie an,
ob Sie möchten, dass wir alle Formen von Marketing oder nur eine bestimmte Art
(z. B. E-Mail) einstellen.
6. LÄNDERÜBERGREIFENDE ÜBERMITTLUNG PERSONENBEZOGENER DATEN
1. Spring Health ist ein Unternehmen mit Sitz in den USA. Dementsprechend
werden Ihre personenbezogenen Daten unabhängig von Ihrem Standort in die USA
übertragen und dort gespeichert, wo möglicherweise andere
Datenschutzstandards gelten als in Ihrem Heimatland. Spring Health ergreift
geeignete Maßnahmen, um sicherzustellen, dass die Übermittlung
personenbezogener Daten im Einklang mit geltendem Recht erfolgt und
sorgfältig gehandhabt wird, um Ihre Datenschutzrechte und -interessen zu
schützen.
Zu diesem Zweck:
1. stellen wir sicher, dass Übermittlungen innerhalb von Spring
Health-Unternehmen und verbundenen Unternehmen durch eine Vereinbarung
zwischen den Mitgliedern von Spring Health (eine Unternehmensvereinbarung)
abgedeckt werden, die jedes Unternehmen vertraglich dazu verpflichtet,
sicherzustellen, dass personenbezogene Daten überall dort, wo sie innerhalb
von Spring Health übermittelt werden, ein angemessenes und einheitliches
Schutzniveau erhalten;
2. lassen wir uns in Fällen, in denen wir Ihre personenbezogenen Daten
außerhalb von Spring Health oder an Dritte übermitteln, die uns bei der
Erbringung unserer Dienstleistungen unterstützen, vertraglich zusichern,
dass diese Ihre personenbezogenen Daten schützen. Bei einigen dieser
Zusicherungen handelt es sich um anerkannte Vorgaben wie die Verwendung von
EU-Standardvertragsklauseln für den Schutz personenbezogener Daten, die von
der EU in Länder außerhalb der EU übermittelt werden; oder
3. wenn wir Anfragen von Strafverfolgungs- oder Aufsichtsbehörden erhalten,
prüfen wir diese Anfragen sorgfältig, bevor wir personenbezogene Daten
1. Sie haben das Recht, sich an uns zu wenden, um weitere Informationen über
die geeigneten Garantien zu erhalten, die wir vorgesehen haben
(einschließlich einer Kopie der einschlägigen vertraglichen
Verpflichtungen), um einen angemessenen Schutz Ihrer personenbezogenen Daten
zu gewährleisten, wenn diese wie oben beschrieben übermittelt werden.
7. WIE WIR IHRE PERSONENBEZOGENEN DATEN SCHÜTZEN UND SPEICHERN
A. SICHERHEIT
Wir haben angemessene administrative, physische und technische
Sicherheitsmaßnahmen, Richtlinien und Verfahren eingeführt und unterhalten
diese, die angemessen und geeignet sind, das Risiko der versehentlichen
Zerstörung oder des Verlusts oder der unbefugten Offenlegung oder des Zugriffs
auf solche Informationen zu verringern, soweit dies angesichts der Art der
betreffenden Informationen angemessen und geeignet ist. Zu den Maßnahmen, die
wir ergreifen, gehören die Verpflichtung unserer Mitarbeiter und Dienstleister
zur Vertraulichkeit und die Vernichtung oder dauerhafte Anonymisierung
personenbezogener Daten, wenn sie für die Zwecke, für die sie erhoben wurden,
nicht mehr benötigt werden. Da die Sicherheit von Informationen zum Teil von der
Sicherheit des Computers abhängt, den Sie für die Kommunikation mit uns
verwenden, und von der Sicherheit, die Sie zum Schutz von Benutzernamen und
Passwörtern verwenden, bitten wir Sie, geeignete Maßnahmen zum Schutz dieser
Informationen zu ergreifen.
B. SPEICHERUNG IHRER PERSONENBEZOGENEN DATEN
1. Wir werden Ihre personenbezogenen Daten so lange speichern, wie es für die
Zwecke, für die sie erhoben wurden, erforderlich ist, wie in dieser
Datenschutzrichtlinie erläutert. Unter bestimmten Umständen können wir Ihre
personenbezogenen Daten für längere Zeiträume speichern, wenn dies
gesetzlich vorgeschrieben oder erlaubt ist, z.B. wenn wir dazu in
Übereinstimmung mit gesetzlichen, regulatorischen, steuerlichen oder
buchhalterischen Bestimmungen verpflichtet
2. Unter bestimmten Umständen können wir Ihre personenbezogenen Daten über
einen längeren Zeitraum speichern, damit wir im Falle von Beschwerden oder
Anfechtungen eine genaue Aufzeichnung Ihrer Geschäfte mit uns haben, oder
wenn wir vernünftigerweise davon ausgehen, dass ein Rechtsstreit im
Zusammenhang mit Ihren personenbezogenen Daten oder Ihren Geschäften
3. Da wir unsere Geschäfte von den USA aus betreiben, werden, vorbehaltlich der
Informationen in Abschnitt VI LÄNDERÜBERGREIFENDE ÜBERMITTLUNG
PERSONENBEZOGENER DATEN, alle von uns erhobenen personenbezogenen Daten in
den USA verwendet und gespeichert, unterliegen den US-Gesetzen und können
gemäß diesen Gesetzen an US-Regierungen, Gerichte oder Strafverfolgungs-
oder Aufsichtsbehörden weitergegeben
4. Wenn Sie unsere Dienstleistungen in Anspruch nehmen und Ihren Sitz in
Deutschland haben, unterliegen wir verschiedenen Aufbewahrungs- und
Dokumentationspflichten, die sich unter anderem aus dem Handelsgesetzbuch
(HGB) und der Abgabenordnung (AO) ergeben. Die dort genannten Fristen für
die Speicherung und Dokumentation betragen bis zu zehn Jahre. Schließlich
wird die Aufbewahrungsfrist auch durch die gesetzlichen Verjährungsfristen
bestimmt, die B. nach den §§ 195 ff. des Bürgerlichen Gesetzbuches (BGB) bis
zu dreißig Jahre betragen können, wobei die regelmäßige Verjährungsfrist
drei Jahre beträgt.
8. GESETZLICHE RECHTE IN BEZUG AUF IHRE PERSONENBEZOGENEN DATEN
1. Vorbehaltlich bestimmter Ausnahmen und in einigen Fällen abhängig von der
Verarbeitungstätigkeit, die wir durchführen, haben Sie bestimmte Rechte in
Bezug auf Ihre personenbezogenen Daten (wie unten weiter ausgeführt),
einschließlich des Rechts:
2. auf Auskunft über personenbezogene Daten
3. auf Berichtigung / Löschung personenbezogener Daten
4. auf Einschränkung der Verarbeitung Ihrer personenbezogenen Daten
5. auf Datenübertragbarkeit
6. Widerspruch gegen die Verarbeitung personenbezogener Daten einzulegen
7. ihre Einwilligung in die Verarbeitung personenbezogener Daten zu widerrufen
8. der Verwendung personenbezogener Daten für Zwecke der Direktwerbung zu
widersprechen
8. eine Kopie der geeigneten Garantien zu erhalten, die für eine Übermittlung
personenbezogener Daten außerhalb Ihrer der Europäischen Union eingesetzt
werden
9. Beschwerde bei Ihrer örtlichen Aufsichtsbehörde einzulegen
Wir können Sie um zusätzliche Informationen bitten, um Ihre Identität zu
bestätigen und aus Sicherheitsgründen, bevor wir Ihnen die angeforderten
personenbezogenen Daten offenlegen. Wir behalten uns das Recht vor, eine Gebühr
zu erheben, sofern dies gesetzlich zulässig ist, z.B. wenn Ihr Antrag
offenkundig unbegründet oder exzessiv ist.
Sie können Ihre Rechte geltend machen, indem Sie uns unter
careteam@springhealth.com kontaktieren. Vorbehaltlich rechtlicher und sonstiger
zulässiger Erwägungen werden wir alle angemessenen Anstrengungen unternehmen, um
Ihrem Antrag unverzüglich nachzukommen oder Sie zu informieren, wenn wir weitere
Informationen benötigen, um Ihren Antrag zu erfüllen.
Es kann sein, dass wir nicht immer in der Lage sind, Ihren Antrag in vollem
Umfang zu bearbeiten, z.B. wenn dies eine Vertraulichkeitsverpflichtung, die wir
anderen schulden, beeinträchtigen würde, oder wenn wir gesetzlich berechtigt
sind, den Antrag auf andere Weise zu bearbeiten.
B. RECHT AUF AUSKUNFT ÜBER PERSONENBEZOGENE DATEN
Sie haben das Recht, von uns eine Kopie Ihrer personenbezogenen Daten, die wir
gespeichert haben, zu verlangen, und Sie haben das Recht, über, (a) die Herkunft
Ihrer personenbezogenen Daten; (b) die Zwecke, Rechtsgrundlagen und Methoden der
Verarbeitung; (c) den Namen des Verantwortlichen; und (d) die Einrichtungen oder
Kategorien von Einrichtungen, an die Ihre personenbezogenen Daten übermittelt
werden können, informiert zu werden.
C. RECHT AUF BERICHTIGUNG ODER LÖSCHUNG PERSONENBEZOGENER DATEN
1. Sie haben das Recht zu verlangen, dass wir unrichtige personenbezogene
Daten berichtigen. Wir können versuchen, die Richtigkeit der
personenbezogenen Daten zu überprüfen, bevor wir sie
2. Sie können auch verlangen, dass wir Ihre personenbezogenen Daten unter
bestimmten Umständen löschen:
3. wenn sie nicht länger für die Zwecke gebraucht werden, zu denen sie erhoben
wurden; oder
4. wenn Sie ihre Einwilligung widerrufen haben (soweit die Rechtsgrundlage der
Verarbeitung Ihre Einwilligung war); oder
5. wenn Sie erfolgreich Widerspruch eingelegt haben (siehe Widerspruchsrecht);
oder
6. wenn Sie unrechtmäßig verarbeitet wurden; oder
7. zur Erfüllung einer rechtlichen Verpflichtung, der Spring Health
8. Wir sind nicht verpflichtet, Ihrem Antrag auf Löschung personenbezogener
Daten nachzukommen, wenn die Verarbeitung Ihrer personenbezogenen Daten
erforderlich ist:
9. zur Erfüllung einer rechtlichen Verpflichtung; oder
10. zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen.
D. RECHT AUF EINSCHRÄNKUNG DER VERARBEITUNG IHRER PERSONENBEZOGENEN DATEN
1. Sie können verlangen, die Verarbeitung Ihrer personenbezogenen Daten
einzuschränken, aber nur, wenn:
* ihre Richtigkeit bestritten wird, um uns zu ermöglichen, die Richtigkeit zu
überprüfen; oder
* ihre Verarbeitung unrechtmäßig ist, Sie jedoch nicht wollen, dass sie
gelöscht werden; oder
* sie nicht mehr für die Zwecke benötigt werden, zu denen sie erhoben wurden,
wir sie jedoch zur Geltendmachung, Ausübung oder Verteidigung von
Rechtsansprüchen benötigen; oder
* Sie ihr Widerspruchsrecht ausgeübt haben, und die Überprüfung überwiegender
berechtigter Gründe noch
2. Wir können Ihre personenbezogenen Daten nach einem Antrag auf Einschränkung
der Verarbeitung weiter verwenden,
3. wenn wir Ihre Einwilligung dazu haben; oder
4. zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen; oder
5. zum Schutz der Rechte einer anderen natürlichen oder juristischen
E. RECHT AUF DATENÜBERTRAGBARKEIT
1. Sie können verlangen, dass wir Ihnen die sie betreffenden personenbezogenen
Daten in einem strukturierten, gängigen und maschinenlesbaren Format
bereitstellen, oder Sie können verlangen, dass diese an einen anderen
Verantwortlichen übermittelt werden, aber jeweils nur, wenn:
2. die Verarbeitung auf Ihrer Einwilligung oder auf der Erfüllung eines
Vertrages mit Ihnen beruht; und
3. die Verarbeitung mithilfe automatisierter Verfahren
F. WIDERSPRUCHSRECHT GEGEN DIE VERARBEITUNG IHRER PERSONENBEZOGENEN DATEN
G. RECHT AUF WIDERRUF DER EINWILLIGUNG
Wenn wir Ihre Einwilligung als Rechtsgrundlage für die Verarbeitung Ihrer
personenbezogenen Daten eingeholt haben, haben Sie das Recht, Ihre Einwilligung
jederzeit zu widerrufen, indem Sie eine E-Mail an careteam@springhealth.com
richten. Bitte beachten Sie, dass der Widerruf Ihrer Einwilligung in einigen
Fällen negative Auswirkungen auf unsere Möglichkeit haben kann, Ihnen
Dienstleistungen bereitzustellen.
H. DAS RECHT, DER VERWENDUNG PERSONENBEZOGENER DATEN FÜR ZWECKE DER
DIREKTWERBUNG ZU WIDERSPRECHEN
Sie können jederzeit gegen bestimmte Marketingmitteilungen und die Verwendung
Ihrer Daten für Marketingzwecke widersprechen, indem Sie
careteam@springhealth.com kontaktieren oder auf den Link “Abmelden” klicken, den
Sie in allen an Sie gerichteten Marketingmitteilungen finden, und beantragen,
von künftigen Mitteilungen abgemeldet zu werden. Bitte geben Sie an, ob Sie
möchten, dass wir alle Formen von Marketing oder nur eine bestimmte Art (z. B.
E-Mail) einstellen.
Sie können auch verlangen, dass wir die Art und Weise ändern, in der wir Sie zu
Marketingzwecken kontaktieren, oder verlangen, dass wir Ihre persönlichen Daten
nicht an unabhängige Dritte zum Zwecke des Direktmarketings oder zu anderen
Zwecken weitergeben.
I. RECHT AUF ERHALT EINER KOPIE DER GEEIGNETEN GARANTIEN FÜR DIE
ÜBERMITTLUNG PERSONENBEZOGENER DATEN AUSSERHALB DER EUROPÄISCHEN UNION
Sie können verlangen, eine Kopie oder einen Verweis auf die geeigneten Garantien
zu erhalten, unter denen Ihre persönlichen Daten außerhalb der Europäischen
Union und des Vereinigten Königreichs übermittelt werden.
Wir können Datenübertragungsvereinbarungen schwärzen, um geschäftliche
Vereinbarungen zu schützen.
J. DAS RECHT, BESCHWERDE BEI IHRER ÖRTLICHEN AUFSICHTSBEHÖRDE EINZULEGEN
Sie haben das Recht, eine Beschwerde bei Ihrer örtlichen Aufsichtsbehörde
einzulegen, wenn Sie Bedenken darüber haben, wie wir Ihre personenbezogenen
Daten verarbeiten.
Wir bitten Sie, zunächst zu versuchen, alle Probleme mit uns zu klären, obwohl
Sie das Recht haben, sich jederzeit an Ihre Aufsichtsbehörde zu wenden.
Wenn Sie unsere Dienstleistungen aus Frankreich in Anspruch nehmen, haben Sie
zusätzlich zu den in diesem Abschnitt VIII genannten Rechten ein weiteres Recht
in Bezug auf Ihre personenbezogenen Daten:
K. RECHTE NACH DEM TOD
Sie haben das Recht, (allgemeine oder spezifische) Anweisungen darüber zu
erteilen, was mit Ihren persönlichen Daten nach Ihrem Tod geschehen soll.
9. KONTAKT
Wenn Sie Fragen zu dieser Datenschutzerklärung haben, wenden Sie sich an uns
unter compliance@springhealth.com oder an unseren Datenschutzbeauftragten (IT
Governance Europe Limited) unter eurep@itgovernance.eu.
Spring Health hat einen Datenschutz-Vertreter im Vereinigten Königreich benannt,
IT Governance Europe Limited, der unter eurep@itgovernance.eu kontaktiert werden
kann.
Achten Sie bitte darauf, dass unser Firmenname in jeder Korrespondenz, die Sie
versenden, angegeben wird.
Wenn Sie Fragen, Bedenken oder Beschwerden bezüglich der Einhaltung dieser
Datenschutzerklärung und der Datenschutzgesetze durch uns haben oder wenn Sie
Ihre Rechte ausüben möchten, bitten wir Sie, sich zunächst an
compliance@springhealth.com zu wenden. Wir werden Beschwerden und Streitigkeiten
untersuchen und versuchen, sie zu lösen, und wir werden alle angemessenen
Anstrengungen unternehmen, um Ihrem Wunsch, Ihre Rechte auszuüben, so schnell
wie möglich u nd in jedem Fall innerhalb der von den Datenschutzgesetzen
vorgesehenen Fristen nachzukommen.
Última actualización: 7 de febrero de 2022
SPRING CARE, INC. POLÍTICA DE PRIVACIDAD (ESPAÑA)
Spring Care, Inc. es responsable del tratamiento de sus datos personales.
Spring Care, Inc. y sus empresas afiliadas (conjuntamente, “Spring Health”,
“nosotros”) se toma muy en serio sus obligaciones en materia de protección de
datos y privacidad. Esta política de privacidad describe nuestras prácticas en
relación con los datos que recogemos a través de (incluyendo cualquier acceso a)
(1) El sitio web de Spring Health, actualmente accesible a través de
https://benefits.springhealth.com, los materiales y servicios disponibles en el
mismo, cualquier sitio web que pudiera sustituirlo en el futuro, así como
cualquier Contenido entendido como texto, datos, gráficos, imágenes,
fotografías, video, audio, datos, sugerencias, instrucciones, contenido y
cualquier otro material facilitado, disponible o que usted pueda encontrar en el
sitio web (“Sitio Web”), (2) las aplicaciones de software que podamos poner a su
disposición para su utilización en o a través de cualquier ordenador o
dispositivo móvil (“Aplicaciones”), (3) los test y cuestionarios (y los
resultados de los mismos) que ponemos a su disposición en o a través del Sitio
Web o de las Aplicaciones (“Cuestionarios”), (4) el sistema de reservas en el
caso de que usted recurra a cualquier servicio profesional complementario
prestado por nuestros subcontratistas, orientadores, terapeutas o cualquier otro
proveedor de servicios (“Proveedores”) y (5) las grabaciones de llamadas cuando
usted llame a los número de teléfono de nuestro centro de llamadas (todos los
anteriores, conjuntamente, “Servicios”). Aplicamos esta política de privacidad
de conformidad con lo previsto en la ley aplicable en aquellos lugares en los
que desarrollamos nuestra actividad.
Esta política de privacidad también detalla como recogemos, utilizamos y
comunicamos sus datos personales en el caso de que usted sea uno de nuestros
Proveedores o representante del mismo, incluyendo también todos los casos en los
que usted participe en un proceso de selección para convertirse en uno de
nuestros Proveedores.
En particular, esta política de privacidad describe:
* Los datos personales que recogemos y cuándo y por qué efectuamos su
* Cómo comunicamos los datos personales dentro del Grupo Spring Health y a
nuestros proveedores de servicios, reguladores y a otros
* Cómo utilizamos de sus datos para facilitarle actualizaciones del Servicio y
cómo puede usted configurar sus preferencias de
* Transferencias internacionales de
* Cómo protegemos y almacenamos los datos
* Los derechos legales que le asisten para controlar su
* Cómo puede ponerse en contacto con nosotros para obtener más
1. ACTUALICACIONES DE ESTA POLÍTICA DE PRIVACIDAD
Estamos facultados para modificar esta política de privacidad en cualquier
momento incorporando nuevos requisitos legales o cualquier otro elemento que
afecte al funcionamiento de nuestro negocio. Publicaremos los cambios de manera
visible para que pueda saber en todo momento qué datos recogemos, cómo los
utilizamos y en qué circunstancias, en su caso, los comunicamos a terceros.
Revise periódicamente estas páginas para asegurarse de que está al tanto de la
última versión de esta política de privacidad.
En nuestro Sitio Web, encontrará enlaces externos a sitios web de terceros. Esta
política de privacidad no es aplicable al uso que usted haga de los sitios de
terceros.
2. CUÁLES SON LOS DATOS PERSONALES QUE RECOGEMOS Y CUÁNDO Y POR QUÉ
EFECTUAMOS SU TRATAMIENTO
A. CUANDO RECOGEMOS DATOS PERSONALES
Recogemos sus datos personales si usted:
* se registra en nuestro Sitio Web, utiliza nuestros servicios o interactúa con
nuestro Sitio Web, o
* trabaja con nosotros como Proveedor, conjuntamente (“usted”).
B. DATOS PERSONALES QUE RECOGEMOS Y TRATAMOS CUANDO USTED SE REGISTRA EN O
INTERACTÚA CON NUESTRO SITIO WEB O UTILIZA NUESTROS SERVICIOS:
1. LOS DATOS PERSONALES QUE RECOGEMOS SI USTED UTILIZA NUESTRO
SITIO WEB O NUESTROS SERVICIOS INCLUYEN:
* Datos identificativos: nombre y apellido, fecha de nacimiento, dirección de
correo electrónico, país de residencia, nombre de usuario y contraseña.
* Datos especialmente protegidos: información que nos proporcione acerca de su
estado general y hábitos cotidianos, información sobre su salud mental,
hábitos cotidianos, nivel de actividad, alimentación diaria y hábitos de
alimentación así como la información acerca de su vida personal, familiar y
social que usted nos proporcione al darse de alta y crear una cuenta o a
través de cualquiera de los Cuestionarios que le facilitamos como parte de
nuestros
2. OTROS DATOS QUE RECOPILAMOS CUANDO USTED UTILIZA NUESTROS
SERVICIOS O INTERACTÚA CON NUESTRO SITIO WEB
Cuando usted utiliza nuestros Servicios o interactúa con nuestro Sitio Web
recopilamos otros datos que incluyen:
* Información sobre su navegador y dispositivo: La mayoría de los navegadores o
su dispositivo, automáticamente, recogen determinados datos, tales como los
siguientes: dirección MAC (Control de Acceso a los Medios), tipo de ordenador
(Windows o Macintosh), resolución de pantalla, nombre y versión de su sistema
operativo, fabricante y modelo de su dispositivo, idioma, tipo de navegador
de internet y versión y nombre y versión de los Servicios (como la
Aplicación) que esté usted
* Datos de uso de la Aplicación: Cuando usted utiliza las Aplicaciones,
nosotros o nuestros proveedores hacemos seguimiento y recopilamos
determinados datos de uso, tales como la fecha y hora en la que la Aplicación
instalada en su dispositivo accede a nuestros servidores y qué información y
archivos se descargan en la Aplicación sobre la base del número de su
dispositivo.
* Datos obtenidos a través del uso de cookies, píxeles de seguimiento (pixel
tags) u otras tecnologías: Utilizamos píxeles de seguimiento (también
conocidos como balizas web y GIFs transparentes) en relación con algunos
Servicios para, entre otras cosas, hacer seguimiento de las actividades de
los usuarios de los Servicios (incluyendo la de los destinatarios de correo
electrónico) y elaborar estadísticas sobre el uso de los Servicios y los
índices de respuesta así como datos demográficos de carácter general y datos
* Otros datos personales: dirección IP, datos de ubicación y datos sobre sus
medios de comunicación
Si, en el marco de los Servicios nos enviara, a nosotros o a nuestros
proveedores de servicios, cualquier dato personal relativo a otra persona, usted
manifiesta que tiene la capacidad necesaria para comunicarnos dichos datos y
para permitirnos utilizar los datos de conformidad con esta política de
privacidad.
3. PODEMOS UTILIZAR LOS DATOS PERSONALES RECOGIDOS CUANDO USTED
UTILIZA NUESTROS SITIOS WEB O SERVICIOS ASÍ COMO LOS RECOGIDOS CON SU
CONSENTIMIENTO O DE CUALQUIER OTRA MANERA PERMITIDA POR LA LEY APLICABLE, PARA
CUALQUIERA DE LAS SIGUIENTES FINALIDADES:
* Proporcionarle los Servicios que nos solicite, que pueden consistir en una
combinación de uso e interacción con nuestro Sitio Web, Aplicaciones,
Cuestionarios y/o
* Responder a sus consultas, satisfacer sus peticiones y enviarle las
comunicaciones que nos haya solicitado, tales como los resultados de
cualquier Cuestionario que usted hubiera podido
* Enviarle información administrativa, por ejemplo, información relativa a los
Servicios y a las modificaciones de nuestras condiciones generales y
políticas.
* Comercializar nuestros Servicios. Esto incluye el envío de comunicaciones
acerca de nuestros Servicios, características, estudios, encuestas,
novedades, actualizaciones y eventos. Podemos enviar dichas comunicaciones a
través de distintos medios incluyendo el correo electrónico, notificaciones y
anuncios de la Aplicación así como a través de anuncios publicados en
plataformas de
* Para nuestra gestión interna, incluyendo el análisis de datos, desarrollo de
nuevos servicios, optimización, mejora o modificación de los Servicios,
auditorías, control y prevención del fraude e identificación de tendencias de
* Utilizamos los datos personales, incluyendo los datos especialmente
protegidos, de numerosos usuarios de los Servicios para crear “datos
agrupados” no identificables (tales como informes en los que se incluye el
porcentaje de usuarios que han dado una determinada respuesta u obtenido un
resultado concreto al realizar un Cuestionario) que podrán comunicarse a
* Si usted nos remite ideas, propuestas, sugerencias, recomendaciones o
cualquier otro material (“Comentarios”), relacionados o no con los
* Tal y como consideremos necesario o apropiado y únicamente en la forma
permitida por la ley aplicable, para (a) ejercitar cualquier acción legal;
(b) responder a cualquier requerimiento de cualquier autoridad pública o
administrativa, incluyendo autoridades públicas o administrativas fuera de su
país de residencia; (c) proteger nuestro negocio y el de cualquiera de
nuestras empresas afiliadas, incluyendo en todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para (d) proteger nuestros derechos, privacidad, seguridad o propiedad
privada y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Para personalizar su experiencia al utilizar los Servicios, por ejemplo, para
ofrecerle Cuestionarios y servicios
4. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* usted nos ha dado su consentimiento para el tratamiento de sus datos
personales, por ejemplo, al acceder a recibir el Servicio, al dar de alta una
cuenta o al facilitar voluntariamente sus datos personales, por ejemplo, al
contestar a un Cuestionario;
* el tratamiento de sus datos personales se efectúa como consecuencia de
nuestro interés legítimo como organización empresarial (por ejemplo, para
finalidades empresariales o de gestión interna, como análisis de datos,
garantizar que los Servicios funcionan correctamente, desarrollar nuevos
servicios, optimizar, mejorar o modificar los Servicios, auditorías, control
y prevención del fraude, identificación de tendencias de uso). En estos
casos, protegeremos sus datos en todo momento, de forma proporcional y
respetando sus derechos de privacidad. Usted tiene el derecho, entre otros, a
oponerse al tratamiento tal y como se detalla en el apartado DERECHOS LEGALES
QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD que se incluye a continuación;
* el tratamiento de sus datos personales resulta necesario para cumplir con un
contrato o para realizar las actuaciones necesarias para formalizar un
contrato con usted; por ejemplo, en los casos en los que usted opta por
recibir los Servicios, es obligatorio que nos proporcione su nombre y
dirección de correo electrónico para dar de alta una cuenta con el fin de
recibir los Servicios. Si desea más información, consulte nuestras
Condiciones Generales
(https://care.springhealth.com/terms_of_service); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con una
obligación legal o regulatoria, por ejemplo, para el ejercicio de una acción
legal, responder a los requerimientos efectuados por cualquier autoridad
pública o administrativa, proteger nuestro negocio o el de cualquiera de
nuestras empresas
afiliadas incluyendo todos aquellos casos en los que el tratamiento resulte
necesario para investigar un incidente de seguridad; o para proteger nuestros
derechos, privacidad, seguridad o propiedad privada y/o los de nuestras empresas
afiliadas, los suyos o los de cualquier tercero.
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
C. DATOS PERSONALES QUE RECOPILAMOS SI TRABAJA CON NOSOTROS COMO PROVEEDOR
1. LOS DATOS PERSONALES QUE RECOPILAMOS A PARTIR DEL MOMENTO EN EL
QUE NOS SOLICITA TRABAJAR CON NOSOTROS COMO PROVEEDOR Y MIENTRAS CONTINÚE
TRABAJANDO CON NOSOTROS EN TAL CONDICIÓN, INCLUYEN:
* Datos identificativos: como su nombre, dirección de correo electrónico,
fotografía, nombre de soltera; seudónimo(s); dirección actual y direcciones
anteriores; fecha de nacimiento; lugar de nacimiento; número de
Identificación (que puede incluir su número de pasaporte, documento nacional
de Identidad, carnet de conducir) y nombre completo de sus progenitores.
* Datos sobre su situación laboral: nombre de su empleador; datos de su
contrato de trabajo; nombre y datos de contacto de la persona responsable
sobre usted; puesto de trabajo; franja salarial; fecha de inicio y extinción
de su relación laboral; razones de extinción de su relación
* Datos acerca de su formación y cualificación: nombre del centro educativo;
datos de contacto del centro educativo; número de estudiante; datos de
cualificación; área de estudio; fechas de asistencia; fechas de graduación.
* Otros datos: Datos de pago para poder efectuar los pagos correspondientes a
su favor y datos que deban incluirse en nuestros sistemas de comunicación,
esto es, los medios de comunicación pertenecientes a Spring Health que usted
utilizará (correo electrónico, teléfono y comunicaciones electrónicas).
2. SI USTED ES UNO DE NUESTROS PROVEEDORES, UTILIZAREMOS SUS DATOS
PERSONALES DE LA SIGUIENTE FORMA:
* Para establecer, cumplir y llevar a efecto las condiciones bajo las que usted
o la organización a la que usted representa contratará con nosotros y para
comunicarnos con usted;
* Para pagar y gestionar sus honorarios;
* Para gestionar cualquier otra solicitud o servicio solicitado por usted
durante la vigencia de su relación con nosotros;
* Para garantizar el buen funcionamiento de nuestra relación con usted
(incluyendo el de todas las actividades que deben llevarse a cabo antes,
durante y tras la finalización de dicha relación, tales como por ejemplo,
poder confirmar su idoneidad para trabajar con nosotros como Proveedor);
* Controlar y prevenir problemas de ciberseguridad y el uso no autorizado de
nuestros datos, sistemas informáticos y/o equipos;
* Incluir en su perfil su identificación fotográfica; o
* En los casos en los que resulte necesario, entablar procedimientos legales,
investigar, plantear, ejercitar o defender una reclamación judicial; y llegar
a un acuerdo transaccional en relación con cualquier reclamación
3. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* el tratamiento de sus datos personales es necesario para cumplir con lo
previsto en un contrato o para realizar las actuaciones necesarias para poder
formalizar un contrato con usted, i.e. el Acuerdo de Subcontratación;
* tenemos un interés legítimo, como organización empresarial, en el tratamiento
de sus datos personales (por ejemplo, para controlar y prevenir problemas de
ciberseguridad y el uso no autorizado de nuestros datos, sistemas
informáticos y/o equipos, o para incluir una identificación fotográfica suya
en su perfil); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con
cualquier obligación legal o regulatoria, por ejemplo, para el ejercicio de
una acción legal, responder a los requerimientos efectuados por cualquier
autoridad pública o administrativa, proteger nuestro negocio o el de
cualquiera de nuestras empresas afiliadas incluyendo todos aquellos casos en
los que el tratamiento resulte necesario para investigar un incidente de
seguridad; o para proteger nuestros derechos, privacidad, seguridad o
propiedad privada y/o los de nuestras empresas afiliadas, los suyos y los de
cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
3. COMUNICACIÓN DE DATOS PERSONALES DENTRO DEL GRUPO SPRING CARE, A
NUESTROS PROVEEDORES DE SERVICIOS Y A OTROS TERCEROS
A. EN DETERMINADAS CIRCUNSTANCIAS, MUY CONCRETAS, COMUNICAREMOS SUS DATOS
EN LA FORMA Y PARA LOS FINES QUE SE DESCRIBEN A CONTINUACIÓN:
6. dentro del Spring Health, cuando dicha comunicación resulte necesaria para
proporcionarle nuestros Servicios o gestionar nuestro negocio, incluyendo la
comunicación a nuestra Sociedad Médica Profesional gestionada bajo la marca
Spring, SH Medical Care of Kansas,
7. a terceros que nos prestan servicios relativos a la gestión de nuestro
negocio y a la prestación de los Servicios, por ejemplo:
1. facilitaremos sus datos personales a nuestros Proveedores cuando resulte
necesario para permitirle disponer de cualquier prestación específica de
nuestros Servicios;
2. si es usted un Proveedor, comunicaremos sus datos a terceros para comprobar
su idoneidad como proveedor de los
Todos estos terceros han formalizado los correspondientes acuerdos de
confidencialidad y utilizarán los datos personales que les comuniquemos o que
recopilen en nuestro nombre únicamente para prestar el servicio para el que han
sido contratados. Lo anterior incluye también servicios de alojamiento de sitios
web, almacenamiento y análisis de datos, plataformas de organización y
planificación, tecnologías informáticas y suministro de infraestructuras
relacionada con lo anterior, entrega de correo electrónico, auditoría y otros
servicios.
8. con los reguladores a cuya jurisdicción estemos sujetos, incluyendo, sin
limitación la Agencia de Inspección de Información (Information
Commissioner’s Office) (ICO), la Comisión Nacional de Informática y
Libertades (Commission Nationale de l’Informatique et des Libertés) (CNIL),
las autoridades de protección de datos alemanas, la Comisión de Protección
de Datos (DPC), la autoridad sueca para la Protección de la Privacidad
(IMY) y la Agencia Española de Protección de Datos (AEPD), para cumplir con
las leyes, reglamentos y normas aplicables así como con cualquier
requerimiento de un órgano judicial, de cualquier regulador o de otro
organismo administrativo;
9. con nuestros socios o empresas afiliadas, datos agregados, estadísticos,
que no pueden considerarse como datos personales, relativos a las visitas a
nuestro Sitio Web, patrones de tráfico y uso del Sitio Web;
10. En el caso de que, en el futuro, vendiéramos o transmitiéramos parte o la
totalidad de nuestro negocio o activos a cualquier tercero, estaremos
facultados para facilitar información a cualquier comprador potencial o
real de nuestro negocio o
4. ACTUALIZACIONES DE SERVICIO Y OPCIONES DE MARKETING
A. CÓMO TRATAMOS SUS DATOS PERSONALES PARA MANTENERLE ACTUALIZADO ACERCA DE
NUESTROS SERVICIOS
Para proteger sus derechos de privacidad y garantizarle el control sobre cómo
gestionamos el marketing de nuestros Servicios, adoptaremos las medidas
necesarias para limitar el marketing directo a un nivel razonable y
proporcionado y únicamente le enviaremos comunicaciones que consideremos que
pueden resultarle interesantes o que son apropiadas para usted.
B. CÓMO PUEDE GESTIONAR SUS OPCIONES DE MARKETING
Usted puede optar por no recibir determinadas comunicaciones de marketing y
oponerse a que sus datos personales se utilicen para fines de marketing en
cualquier momento poniéndose en contacto con careteam@springhealth.com o
haciendo clic en el enlace “darse de baja” que encontrará en cualquier
comunicación de marketing que haya podido recibir, debiendo solicitar que se le
excluya de cualquier comunicación futura. Le pediremos que determine si desea
ser
excluido de todo tipo de comunicaciones de marketing o únicamente de un tipo
concreto (v.g. correo electrónico).
5. TRANSFERENCIA INTERNACIONAL DE SUS DATOS PERSONALES
1. Spring Health es una empresa con sede en los Estados Unidos. En consecuencia
y con independencia de su ubicación, sus datos personales se transmitirán y
almacenarán en los Estados Unidos. La normativa de este país establece unos
niveles de protección de los datos personales que podrían ser distintos a
los aplicables por las leyes vigentes en su país de origen. Spring Health
adoptará las medidas necesarias para garantizar que las transferencias de
datos personales se realizan de conformidad con la ley aplicable y son
gestionadas cuidadosamente para proteger sus derechos de privacidad y sus
A tal efecto:
1. Nos aseguramos que las transferencias entre las entidades del Grupo Spring
Health y sus empresas afiliadas quedan cubiertas por un acuerdo formalizado
entre las empresas del Grupo Spring Health de que se trate (un contrato
entre empresas) en virtud del cual cada una de dichas entidades quedará
contractualmente obligada a garantizar que los datos personales reciben un
nivel de protección adecuado y uniforme, con independencia de cuál sea la
entidad del Grupo Spring Health a la que se transfieran;
2. En los casos en los que los datos personales se transfieran fuera del Grupo
Spring Health o a terceros con los que contratamos para poder prestar
nuestros Servicios, el contrato formalizado con estos establecerá la
obligación de proteger sus datos personales. Algunas de estas garantías son
requisitos ampliamente reconocidos como el uso de las Cláusulas
Contractuales Tipo de la UE para la protección de los datos personales
transferidos desde la UE a países fuera de la misma; o
3. Al recibir cualquier requerimiento de información de un órgano judicial o
regulador, comprobamos cuidadosamente la solicitud antes de remitir ningún
tipo de dato
4. Tiene derecho a ponerse en contacto con nosotros para solicitarnos más
información acerca de las garantías que hemos establecido (incluyendo copia
de las obligaciones contractuales correspondientes) para garantizar una
adecuada protección de sus datos personales cuando estos se transfieren de
la forma indicada arriba.
6. CÓMO PROTEGEMOS Y ALMACENAMOS SUS DATOS PERSONALES
A. SEGURIDAD
Hemos establecido y mantenemos medidas, políticas y procedimientos de seguridad
tanto de carácter administrativo, como físico y técnico, para reducir el riesgo
de destrucción, pérdida accidental, revelación o acceso no autorizados a dicha
información razonables y apropiadas en función de la naturaleza de los datos de
que se trate.
Las medidas que hemos adoptado incluyen la imposición a nuestros empleados y
proveedores de servicios, de confidencialidad así como la destrucción o
anonimización
permanente de los datos personales que ya no resultan necesarios para la
finalidad para la que se recogieron. Como la seguridad de sus datos personales
depende, en parte, de la seguridad del ordenador que usted utilice para
comunicarse con nosotros y de la seguridad que usted aplique para proteger sus
identificadores y contraseñas, deberá usted adoptar las medidas apropiadas para
proteger esta información.
B. CONSERVACIÓN DE SUS DATOS PERSONALES
1. Conservaremos sus datos personales durante el plazo razonablemente necesario
para cumplir con los fines para los que fueron recogidos, tal y como se
detalla en esta política de privacidad. En determinadas circunstancias,
conservaremos sus datos personales durante un período más largo, según lo
permitido o exigido legalmente, por ejemplo, en aquellos casos en los que
debamos conservar esos datos en cumplimiento de una obligación legal,
regulatoria, fiscal o
2. En determinados casos, conservaremos sus datos personales durante un período
de tiempo más largo para disponer de registros precisos de su relación con
nosotros en caso de reclamaciones o disputas o cuando consideremos
razonablemente que existe la posibilidad de que se plantee cualquier litigio
sobre sus datos personales o la relación mantenida con
3. Dado que nuestro negocio se gestiona desde los Estados Unidos, y con
sujeción a lo previsto en el Apartado VII TRANSFERENCIA INTERNACIONAL DE SUS
DATOS PERSONALES, todos los datos personales que recogemos se tratan y
almacenan en los Estados Unidos, según lo previsto en las leyes de este país
y podrán ser facilitados a los órganos administrativos, tribunales,
reguladores o cualquier otro organismo competente de conformidad con dichas
4. Si usted utiliza nuestros Servicios y reside en Alemania, debe saber que
estamos sujetos a determinadas obligaciones de conservación y documentación
según lo previsto, entre otros, en el Código de Comercio Alemán (HGB) y el
Código Fiscal Alemán (AO). Los plazos de conservación y documentación
previstos en dichas normas pueden llegar hasta los diez años. Por último, el
plazo de conservación de sus datos personales estará asimismo determinado
por los plazos de prescripción legal, que pueden alcanzar los treinta años,
por ejemplo, de conformidad con lo previsto en el artículo §§ 195 y
siguientes del Código Civil alemán (BGB), siendo el período de prescripción
legal ordinario de tres años.
5. Si usted utiliza nuestros Servicios y reside en España, debe saber que no es
habitual que la legislación española establezca períodos de conservación
específicos vinculados a determinados tipos de documentos o registros. Por
ello, la clave es más bien la finalidad o finalidades para las que se
utilizará un determinado documento o registro. Una vez determinada la
finalidad, el periodo de conservación aplicable se solapará con el periodo
de prescripción vinculado a esa finalidad específica. Dado que los plazos de
prescripción más largos absorben a los más cortos, al final, el plazo de
prescripción estándar del derecho civil (artículo §§ 1964 del Código Civil
español: 5 años) y el plazo de conservación de la correspondencia y la
documentación comercial (artículo § 30 del Código de Comercio español: 6
años) pueden establecer la norma, anulando los más cortos. En algunas
ocasiones se podrá optar por mantener periodos más largos (10 años) para
hacer frente a posibles reclamaciones de derecho penal y otras reclamaciones
fiscales o laborales excepcionales. Igualmente, en algunas circunstancias,
algunos de sus datos se conservarán durante períodos mucho más cortos, como
las grabaciones de llamadas, que se conservarán durante un máximo de 12
meses a partir de la fecha de grabación. Del mismo modo, si una solicitud de
contrato
no se completa, sus datos podrán conservarse durante un período razonable,
estimado en 12 meses, con el fin de evitar la duplicación del tratamiento en
caso de nuevas solicitudes y durante el tiempo necesario para cumplir con las
obligaciones legales aplicables.
6. Adicionalmente, si usted utiliza nuestros Servicios y reside en España, debe
conocer que, una vez transcurrido el citado plazo pertinente, sus datos
serán almacenados, debidamente bloqueados en un archivo no accesible, en
virtud de lo dispuesto en el artículo §§ 32 de la nueva Ley Orgánica 3/2018
de Protección de Datos Personales y Garantía de los Derechos Digitales
(NLOPD), por un periodo adicional de 3 años. Así, durante este periodo de
bloqueo, se adoptarán todas las medidas técnicas y organizativas necesarias
para impedir el tratamiento posterior de los datos, incluida su
visualización, salvo la puesta a disposición de los jueces y tribunales, del
Ministerio Fiscal español o de las Administraciones Públicas competentes, en
particular de las autoridades de protección de datos, para la exigencia de
las posibles responsabilidades derivadas del tratamiento. Transcurrido este
plazo adicional de tres años, los datos se destruirán.
7. DERECHOS LEGALES QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD
1. Sujeto a determinadas excepciones, y dependiendo, en ciertos casos, de la
actividad del tratamiento que llevemos a cabo, usted tiene determinados
derechos en relación con sus datos personales (tal y como se detalla a
continuación), incluyendo los derechos a:
10. acceder a sus datos personales
11. rectificar / suprimir sus datos personales
12. limitar el tratamiento de sus datos personales
13. solicitar la portabilidad de sus datos personales
14. oponerse al tratamiento de sus datos personales, incluido aquél basado en
nuestros intereses legítimos
15. revocar, en cualquier momento, el consentimiento otorgado al tratamiento de
sus datos personales, sin que ello afecte a la licitud del tratamiento
basado en el consentimiento previo a su retirada
16. oponerse a que utilicemos sus datos personales para fines de marketing
directo, incluida la elaboración de perfiles
17. obtener una copia de las cláusulas de salvaguarda utilizadas en relación
con la transferencia internacional de sus datos personales
18. presentar una reclamación ante la autoridad de control de su lugar de
residencia
Por razones de seguridad antes de facilitarle ningún dato personal, le
solicitaremos determinada información adicional para confirmar su identidad.
Cuando así lo permita la ley, nos reservamos el derecho a cobrar un determinado
importe por la tramitación de su solicitud en determinados casos, por ejemplo,
en el caso de solicitudes manifiestamente injustificadas o excesivas.
Puede ejercitar cualquiera de sus derechos poniéndose en contacto con nosotros a
través de la siguiente dirección careteam@springhealth.com. Sujeto a cualquier
consideración legal o de otro tipo, realizaremos todos los esfuerzos razonables
para tramitar su solicitud a la mayor brevedad posible informándole con
prontitud en los casos en los que necesitemos más información para poder
tramitarla.
No siempre será posible cumplir, íntegramente, con su solicitud, por ejemplo, en
aquellos casos en los que la misma repercuta en cualquier obligación de
confidencialidad asumida frente a un tercero o en los que estemos facultados
legalmente para tramitar su solicitud de otra manera.
B. DERECHO DE ACCESO A SUS DATOS PERSONALES
Tiene derecho a solicitarnos que le facilitemos una copia de sus datos
personales y a recibir información acerca de: (a) las fuentes de las que hemos
obtenido sus datos personales; (b) los fines, base legal y los medios
relacionados con el tratamiento; (c) la identidad del responsable del
tratamiento; y (d) las entidades o categorías de entidades a las que se
transferirán sus datos personales.
C. DERECHO DE RECTIFICACIÓN O CANCELACIÓN DE SUS DATOS PERSONALES
1. Tiene derecho a solicitarnos que rectifiquemos los errores que sus datos
personales pudieran contener. Trataremos de verificar la exactitud de sus
datos personales antes de rectificarlos.
2. Asimismo, puede solicitarnos que eliminemos sus datos personales en
circunstancias muy concretas tales como cuando:
3. Ya no sean necesarios para los fines para los que se recogieron; o
4. Usted haya revocado su consentimiento (cuando la base legal que justifica
el tratamiento sea dicho consentimiento); o
5. Haya ejercitado con éxito su derecho de oposición (véase derecho de
oposición). Cuando el ejercicio de su derecho de oposición verse sobre el
tratamiento de datos personales con fines de mercadotecnia directa,
podremos conservar sus datos identificativos necesarios con el fin de
impedir tratamientos futuros para estos fines; o
6. Sus datos hubieran sido objeto de tratamiento ilegal, o
7. Cuando sea necesario para cumplir con una obligación legal de Spring
8. No estamos obligados a tramitar ninguna solicitud de cancelación de sus
datos personales en aquellos casos en los que el tratamiento de los mismos
sea necesario para:
9. cumplir con una obligación legal; o
10. interponer, ejercitar o defender cualquier reclamación judicial;
D. DERECHO A LIMITAR EL TRATAMIENTO DE SUS DATOS PERSONALES
1. Puede solicitar que limitemos el tratamiento de sus datos personales
únicamente en los siguientes casos:
2. cuando la exactitud de los datos se haya puesto en cuestión, para
permitirnos verificar dicha exactitud; o
3. cuando el tratamiento sea ilegal, pero usted no desee que sus datos sean
eliminados; o
* cuando los datos no sean ya necesarios para los fines para los que se
recogieron pero sí se necesiten para la interposición, ejercicio o defensa de
una reclamación judicial; o
* cuando usted haya ejercitado su derecho de oposición y estemos verificando la
existencia de un interés legítimo que deba prevalecer sobre dicha oposición.
2. Podremos continuar tratando sus datos personales tras una solicitud de
limitación del tratamiento cuando:
3. Tengamos su consentimiento; o
4. Para interponer, ejercitar o defendernos de cualquier reclamación judicial;
o
5. Para proteger los derechos de cualquier otra persona, física o jurídica.
6. Haremos constar claramente la limitación del tratamiento de sus datos
personales en nuestros sistemas de información.
E. DERECHO A LA PORTABILIDAD DE SUS DATOS PERSONALES
1. Puede solicitarnos que le facilitemos sus Datos Personales en un formato
estructurado, de uso común y lectura mecánica o que sus datos personales se
envíen directamente a otro responsable del tratamiento, pero, en ambos
casos, únicamente cuando:
2. El tratamiento se base en su consentimiento o en el cumplimiento de lo
previsto en un contrato formalizado con usted; y
3. El tratamiento se realice por medios
F. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES
G. DERECHO A REVOCAR SU CONSENTIMIENTO
En los casos en los que la base legal del tratamiento de sus datos personales
sea su consentimiento, usted tiene derecho a revocar dicho consentimiento en
cualquier momento enviando un correo electrónico a careteam@springhealth.com.
Tenga en cuenta que, en determinados casos, la revocación de su consentimiento
puede afectar a nuestra capacidad para prestarle los Servicios.
H. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES PARA FINES DE
MARKETING DIRECTO
Puede optar por no recibir determinadas comunicaciones de marketing y decidir
que sus datos personales no sean tratados para fines de marketing, incluida la
elaboración de perfiles, en cualquier momento poniéndose en contacto con
nosotros a través de la siguiente dirección careteam@springhealth.com o haciendo
clic en el enlace “darse de baja” que encontrará en todas nuestras
comunicaciones de marketing, solicitándonos que le
excluyamos de cualquier comunicación en el futuro. Deberá especificar si desea
ser excluido de todo tipo de comunicaciones de marketing o sólo de un tipo
concreto (por ejemplo, correo electrónico).
También puede solicitarnos que modifiquemos la forma en la que nos ponemos en
contacto con usted para fines de marketing o que no comuniquemos sus datos
personales a terceras empresas no afiliadas para fines de marketing directo o
para ningún otro fin.
I. DERECHO A OBTENER UNA COPIA DE LAS CLÁUSULAS LEGALES DE GARANTÍA EN
RELACIÓN CON EL TRATAMIENTO DE SUS DATOS PERSONALES UTILIZADAS EN RELACIÓN CON
LAS TRANSFERENCIAS INTERNACIONALES DE ESOS DATOS
Puede solicitarnos una copia o que le remitamos al lugar donde poder consultar
las cláusulas legales de garantía utilizadas para la transferencia de sus datos
personales fuera de la Unión Europea y del Reino Unido.
Podemos redactar acuerdos de transferencia internacional de datos independientes
para proteger la confidencialidad de nuestras condiciones comerciales.
J. DERECHO A PRESENTAR UNA RECLAMACIÓN ANTE LA AUTORIDAD COMPETENTE EN
MATERIA DE PROTECCIÓN DE DATOS DE SU LUGAR DE RESIDENCIA
Tiene derecho a presentar una reclamación ante la autoridad competente en
materia de protección de datos de su lugar de residencia en el caso de que no
esté usted de acuerdo con la forma en la que estemos tratando sus datos
personales.
Aunque usted tiene derecho a ponerse en contacto con la autoridad competente en
materia de protección de datos en cualquier momento, le pedimos que trate de
resolver cualquier problema que pudiera plantearse poniéndose, en primer lugar,
en contacto con nosotros.
Además de los derechos previstos en este Apartado VIII, en el caso de que
utilice nuestros Servicios desde Francia o España, tiene usted un derecho
adicional en relación con sus datos personales:
K. DERECHO AL TESTAMENTO DIGITAL
Tiene derecho a establecer instrucciones (generales o específicas) acerca de lo
que ocurrirá con sus datos personales en el caso de que usted fallezca.
8. PÓNGASE EN CONTACTO CON NOSOTROS
Si tiene cualquier pregunta acerca de esta política de privacidad, póngase en
contacto con nosotros a través de la siguiente dirección de correo electrónico
compliance@springhealth.com o con nuestro Delegado de Protección de Datos (IT
Governance Europe Limited) a través de la siguiente dirección de correo
electrónico eurep@itgovernance.eu.
Spring Health ha nombrado un delegado de protección de datos en el Reino Unido,
IT Governance Europe Limited, con el que puede ponerse en contacto a través de:
eurep@itgovernance.eu.
Asegúrese de incluir el nombre de nuestra empresa en toda la correspondencia que
envíe.
Si tuviera cualquier pregunta, problema o reclamación en relación con el
cumplimiento de esta política de privacidad y de las leyes aplicables sobre
protección de datos o en el caso de que usted quisiera
ejercitar cualquiera de sus derechos, le pedimos que, en primer lugar, se ponga
en contacto con compliance@springhealth.com. Indagaremos en lo ocurrido y
trataremos de resolver las reclamaciones y controversias y de hacer todos los
esfuerzos razonables para facilitarle el ejercicio de sus derechos a la mayor
brevedad posible y, en todo caso, en los plazos previstos en las leyes sobre
protección de datos.
VERSION FINALE À TÉLÉCHARGER – 8 DÉCEMBRE 2021
1. POLITIQUE RELATIVE A LA PROTECTION DES DONNEES DE SPRING CARE, INC.
(EUROPE)
Spring Care, Inc. est responsable de vos données à caractère personnel.
Spring Care, Inc. et ses sociétés affiliées (désignées collectivement « Spring
Health » ou « nous ») prenons au sérieux nos obligations en matière de
protection des données et de respect de la vie privée. La présente politique
recense nos pratiques à l’égard des données que nous recueillons de la manière
suivante (et notamment en cas d’accès ) : (1) au site Internet de Spring Health
actuellement référencé à l’adresse https://benefits.springhealth.com, aux
supports et services disponibles sur ce site, et tout site Internet lui
succédant, ainsi que tout Contenu : soit tout texte, donnée, graphisme, image,
photographie, vidéo, élément audio, information, suggestion, aide, contenu ou
autre élément fourni et mis à disposition ou disponible de toute autre façon sur
le site Internet (le « Site »), (2) grâce aux applications logicielles que nous
pouvons mettre à disposition en vue de leur utilisation sur des ordinateurs ou
des appareils mobiles ou par leur biais (les « Applis »), (3) grâce aux quizz,
tests et questionnaires (et à leurs résultats) que nous mettons à disposition
sur le Site ou les Applis ou par leur biais (les « Questionnaires »), (4) par le
biais du système de réservation dans le cas où vous bénéficiez de prestations
professionnelles complémentaires fournies par l’intermédiaire de nos
prestataires, conseillers, psychothérapeutes ou autres prestataires de services
(les « Prestataires »), et (5) par le biais des enregistrements téléphoniques
lorsque vous appelez les numéros de nos centres d’appels (l’ensemble des
éléments qui précèdent étant désignés collectivement, les « Services »). Nous
respectons la présente politique conformément aux lois applicables dans les pays
où nous intervenons.
La présente politique explique également la façon dont nous recueillons,
utilisons et communiquons vos données à caractère personnel si vous êtes ou
représentez l’un de nos Prestataires.
La présente politique décrit notamment :
* Les données à caractère personnel que nous recueillons, les cas dans lesquels
nous les utilisons et les finalités de cette utilisation
* La façon dont nous partageons vos données à caractère personnel au sein de
Spring Health, à nos prestataires de services, aux autorités de contrôle et à
d’autres tiers
* La façon dont nous utilisons vos données pour vous communiquer des
informations relatives à la mise à jour de nos Services et la manière dont
vous pouvez gérer vos préférences en matière de prospection commerciale
* Le transfert international de données à caractère personnel
* La manière dont nous protégeons et conservons les données à caractère
personnel
* Les droits dont vous disposez pour assurer votre vie privée
* Les moyens afin de nous contacter pour toute assistance complémentaire
2. MISE À JOUR DE LA PRÉSENTE POLITIQUE
Nous pouvons modifier ponctuellement la présente politique afin de la tenir à
jour des exigences légales et de la façon dont nous exerçons notre activité.
Nous publierons ces modifications de manière bien visible de sorte que vous
sachiez toujours quelles données nous collectons, comment nous les utilisons, et
dans quels cas nous les communiquons, le cas échéant. Veuillez vérifier
régulièrement ces pages pour accéder à la dernière version de la politique.
Vous pouvez trouver, sur notre Site, des liens externes vers des sites Internet
tiers. La présente politique ne s’applique pas à votre utilisation des sites
tiers.
3. TYPES DE DONNEES À CARACTÈRE PERSONNEL QUE NOUS COLLECTONS, QUAND ET
POURQUOI NOUS LES UTILISONS
A. MOMENT OÙ NOUS COLLECTONS LES DONNÉES À CARACTÈRE PERSONNEL
Nous collections des données vous concernant si :
* vous vous inscrivez à nos Services ou sur notre Site, utilisez nos Services
ou interagissez avec notre Site, ou
* si vous travaillez avec nous en qualité de Prestataire, collectivement («
vous »).
B. DONNÉES À CARACTÈRE PERSONNEL QUE NOUS COLLECTONS ET UTILISONS SI VOUS
VOUS INSCRIVEZ À NOS SERVICES OU LES UTILISEZ OU SI VOUS INTERAGISSEZ AVEC NOTRE
SITE :
1. LES DONNÉES À CARACTÈRE PERSONNEL SUIVANTES SONT NOTAMMENT
COLLECTÉES SI VOUS UTILISEZ NOTRE SITE OU NOS SERVICES :
* Renseignements personnels : prénom et nom de famille, date de naissance,
adresse électronique, pays de résidence, nom d’utilisateur et mot de
* Données sensibles vous concernant : origine raciale et informations relatives
à votre état de santé, à savoir toute information générale concernant votre
état de santé et votre bien-être, en ce compris toute indication relative à
votre humeur générale et à vos habitudes quotidiennes, toute information
concernant votre bien- être psychique, vos habitudes quotidiennes, votre
niveau d’activité, vos habitudes nutritionnelles et alimentaires quotidiennes
ainsi que toute information concernant votre vie personnelle, familiale et
sociale, que vous mentionnez lorsque vous créez un compte ou dans tout
Questionnaire que nous mettons à disposition dans le cadre des
2. AUTRES DONNÉES COLLECTÉES LORSQUE VOUS UTILISEZ NOS SERVICES OU
INTERAGISSEZ AVEC NOTRE SITE
Les autres données collectées lorsque vous utilisez nos Services ou interagissez
avec notre Site sont notamment :
* Données relatives au navigateur et à l’appareil : certaines données sont
recueillies par la plupart des navigateurs ou automatiquement par le biais de
votre appareil. C’est notamment le cas des données suivantes : adresse MAC
(Media Access Control), système d’exploitation(Windows or Macintosh),
résolution de l’écran, nom et version du système d’exploitation, fabriquant
et modèle de l’appareil, langue, type et version du navigateur internet et
nom et version des Services (par exemple, l’Appli) que vous
* Données d’utilisation des Applis : lorsque vous utilisez les Applis, nos
prestataires de services et nous pouvons tracer et recueillir des données
d’utilisation, telles que la date et l’heure auxquelles l’Appli installée sur
votre appareil accède à nos serveurs et les informations et fichiers qui ont
été téléchargés sur cette Appli d’après le numéro d’identification de votre
* Données réunies grâce à l’utilisation de cookies, de pixels invisibles ou
d’autres technologies : les pixels invisibles (également appelés pixels
espions ou GIF invisibles) peuvent être utilisés dans le cadre de certains
Services afin, entre autres, de tracer les actions des utilisateurs des
Services (en ce compris les destinataires de courrier électronique), et de
compiler des statistiques concernant l’utilisation des Services et les taux
de réponse ainsi que des informations démographiques générales et des données
agrégées.
* Autres données à caractère personnel : adresse IP, données de localisation et
informations concernant vos modes de communication préférés.
Si vous nous communiquez ou si vous communiquez à nos prestataires de services
des données à caractère personnel relatives à d’autres personnes dans le cadre
des Services, vous déclarez avoir l’autorisation de le faire et de nous
autoriser à utiliser ces données conformément à la présente politique .
3. SI VOUS UTILISEZ NOS SITES OU NOS SERVICES, SI VOUS DONNEZ VOTRE
CONSENTEMENT OU SI LA LOI APPLICABLE LE PERMET, NOUS POUVONS UTILISER LES
DONNÉES À CARACTÈRE PERSONNEL RECUEILLIES POUR LES FINALITÉS SUIVANTES :
* Afin de vous fournir les Services demandés. Il peut s’agir d’une combinaison
entre l’utilisation de notre Site, de notre Appli, de nos Questionnaires
et/ou le recours à nos Prestataires ou l’interaction avec ceux-ci.
* Afin de répondre à vos questions, de traiter vos demandes, et de vous envoyer
des communications que vous demandez, telles que les résultats de tout
Questionnaire auquel vous avez répondu.
* Afin de vous envoyer des informations à caractère administratif, concernant
par exemple les Services et les modifications apportées à nos termes,
conditions et politiques.
* Afin de promouvoir nos Services auprès de vous, notamment en vous envoyant
des communications concernant nos Services, fonctionnalités, études,
sondages, actualités, mises à jour, et événements. Nous pouvons pour ce faire
recourir à différentes méthodes : courrier électronique, communication ou
annonce intégrées à l’application, et annonce sur des plateformes tierces,
* Pour les besoins de notre gestion interne et de notre activité, et notamment
afin d’analyser des données, de concevoir de nouveaux services, de
perfectionner, d’améliorer ou de modifier les Services, aux fins d’audits, de
contrôle et de prévention de la fraude, et afin de déterminer l’évolution des
* Nous pouvons utiliser des données à caractère personnel, en ce compris des
données sensibles, concernant de nombreux utilisateurs de nos Services afin
de créer des « données agrégées » non identifiables (par exemple, des
rapports calculant le pourcentage d’utilisateurs ayant donné une réponse
particulière ou ayant obtenu un résultat particulier aux Questionnaires)
pouvant être communiquées à des tiers.
* Si vous nous faites part de toute idée, proposition, suggestion,
recommandation ou de tout autre élément (une « Remarque »), concernant les
Services ou à tout autre égard.
* Dans la mesure où nous le jugeons nécessaire ou approprié, et uniquement si
la loi applicable le permet, (a) pour respecter des procédures légales ; (b)
pour répondre aux demandes des autorités publiques ou administratives, en ce
compris les autorités publiques ou administratives situées hors de votre pays
de résidence ; (c) pour protéger nos opérations ou celles de l’une quelconque
de nos sociétés affiliées, notamment dans le cadre de toute enquête portant
sur des incidents liés à la sécurité, ou (d) pour protéger nos droits, notre
vie privée, notre sécurité ou nos biens, et/ou les vôtres ou ceux de nos
sociétés affiliées ou d’autrui.
* Afin de personnaliser votre expérience dans le cadre des Services, par
exemple en vous proposant des Questionnaires et des services
4. BASE LÉGALE SUR LAQUELLE REPOSE L’UTILISATION DE VOS DONNÉES À
CARACTÈRE PERSONNEL
Nous ne recueillons, n’utilisons et ne communiquons vos données à caractère
personnel que lorsque nous sommes convaincus que nous pouvons nous fonder sur
une base légale appropriée pour le faire. Cette conviction peut être due au fait
que :
* vous avez consenti à ce que nous utilisions les données à caractère
personnel, par exemple en choisissant de recevoir le Service, en créant un
compte ou en communiquant volontairement vos informations à caractère
personnel, par exemple lorsque vous répondez à un Questionnaire ;
* nous utilisons vos données à caractère personnel dans notre intérêt légitime
d’organisation commerciale (par exemple pour les besoins de notre gestion
interne et de notre activité, et notamment afin d’analyser des données, de
veiller au bon fonctionnement des Services, de concevoir de nouveaux
services, de perfectionner, d’améliorer ou de modifier les Services, aux fins
d’audits, de contrôle et de prévention de la fraude, et afin de déterminer
l’évolution des usages). Dans ces cas, nous protégeons constamment vos
données d’une manière proportionnée et respectant vos droits en matière de
respect de la vie privée et vous avez le droit de vous opposer à leur
traitement comme indiqué dans la section ci-après intitulée DROITS DONT VOUS
DISPOSEZ POUR VOUS AIDER À CONTRÔLER LE RESPECT DE VOTRE VIE PRIVÉE ;
* notre utilisation de vos données à caractère personnel est nécessaire à
l’exécution d’un contrat ou à l’exécution de mesures en vue de la conclusion
d’un contrat avec vous. Par exemple, si vous avez choisi de recevoir les
Services, il est impératif de fournir votre nom et votre adresse électronique
pour créer votre compte afin de recevoir les Pour de plus amples
informations, veuillez-vous reporter à nos
Conditions Générales de Service (https://care.springhealth.com/terms_of_service)
; et/ou
* notre utilisation de vos données à caractère personnel est nécessaire au
respect d’une obligation légale ou réglementaire applicable à laquelle nous
sommes soumis, par exemple de respecter une procédure légale, pour répondre à
des demandes des autorités publiques ou administratives, pour protéger nos
opérations ou celles de l’une de nos sociétés affiliées notamment dans le
cadre de toute enquête portant sur des incidents liés à la sécurité ; ou pour
protéger nos droits, notre vie privée, notre sécurité ou nos biens, et/ou les
vôtres ou ceux de nos sociétés affiliées ou d’autrui.
* Pour de plus amples informations concernant la base légale sur laquelle
repose le traitement de vos données à caractère personnel, veuillez nous
contacter à l’adresse suivante : compliance@springhealth.com.
C. DONNÉES À CARACTÈRE PERSONNEL QUE NOUS RECUEILLONS SI VOUS TRAVAILLEZ
AVEC NOUS EN QUALITÉ DE PRESTATAIRE
1. LES DONNÉES À CARACTÈRE PERSONNEL RECUEILLIES SI VOUS POSTULEZ POUR
TRAVAILLER AVEC NOUS EN QUALITÉ DE PRESTATAIRE, ET CONTINUEZ DE TRAVAILLER AVEC
NOUS EN CETTE QUALITÉ COMPRENNENT :
* Renseignements personnels : tels que vos nom, adresse électronique, photo,
nom de jeune fille ; pseudonyme(s) ; adresses actuelles et antérieures ; date
de naissance ; lieu de naissance ; numéro d’identité (pouvant comprendre le
numéro de passeport, de carte nationale d’identité ou de permis de conduire)
et nom complet de la mère ou du père.
* Données relatives à votre situation professionnelle : nom et coordonnées de
l’employeur ; nom et coordonnées du supérieur hiérarchique ; intitulé du
poste ; salaire ; dates de début et de fin de l’emploi ; motif du départ.
* Données relatives à votre formation et à vos qualifications : nom et
coordonnées de l’établissement d’enseignement ; numéro étudiant ; nature du
diplôme ; domaine d’étude ; dates de fréquentation de l’établissement
d’enseignement ; date d’obtention du diplôme.
* Autres données : données relatives aux paiements nous permettant de vous
payer et données contenues dans nos systèmes de communication, à savoir les
moyens de communication de Spring Health que vous utilisez (courrier
électronique, téléphone fixe ou mobile et communication informatique).
2. SI VOUS ÊTES L’UN DE NOS PRESTATAIRES, NOUS POUVONS UTILISER VOS DONNÉES À
CARACTÈRE PERSONNEL POUR LES FINALITÉS SUIVANTES :
* Afin de déterminer, d’exécuter et de signer les termes et conditions selon
lesquels vous, ou l’organisation que vous représentez, serez engagé par
Spring Health et de communiquer avec vous ;
* Afin de verser et d’administrer votre rémunération ;
* Afin de gérer d’autres demandes ou services que vous demandez dans le cadre
de votre relation avec nous ;
* Afin de veiller au bon déroulement de notre relation avec vous (en ce compris
toutes les activités devant être exécutées avant, pendant et après cette
relation, par
exemple pour confirmer que vous avez le droit de travailler avec nous en qualité
de Prestataire) ;
* Afin de prévenir tout problème lié à la cybersécurité et l’utilisation non
autorisée de nos informations, de nos systèmes informatiques et/ou de notre
équipement, et d’effectuer un contrôle à cet égard ;
* Conserver une pièce d’identité avec votre photo pour votre profile ; ou
* Lorsque cela peut être nécessaire, afin d’introduire une action en justice,
de mener toute enquête, de constater, d’exercer ou de défendre des droits en
justice ; et de parvenir à une résolution à cet égard.
3. BASE LÉGALE SUR LAQUELLE REPOSE L’UTILISATION DE VOS DONNÉES À CARACTÈRE
PERSONNEL
Nous ne recueillons, n’utilisons et ne communiquons vos données à caractère
personnel que lorsque nous sommes convaincus que nous pouvons nous fonder sur
une base légale appropriée pour le faire. Cette conviction peut être due au fait
que :
* notre utilisation de vos données à caractère personnel est nécessaire à
l’exécution d’un contrat ou à l’exécution de mesures en vue de la conclusion
d’un contrat avec vous, à savoir le Contrat de Prestation de Services ;
* nous utilisons vos données à caractère personnel dans notre intérêt légitime
d’organisation commerciale (par exemple pour prévenir tout problème lié à la
cybersécurité et l’utilisation non autorisée de nos informations, de nos
systèmes informatiques et/ou de notre équipement et effectuer un contrôle à
cet égard, ou pour conserver une pièce d’identité avec votre photo pour votre
profile) ; et/ou
* notre utilisation de vos données à caractère personnel est nécessaire au
respect d’une obligation légale ou réglementaire applicable à laquelle nous
sommes soumis, par exemple de respecter une procédure légale, pour répondre à
des demandes des autorités publiques ou administratives, pour protéger nos
opérations ou celles de l’une quelconque de nos sociétés affiliées notamment
dans le cadre de toute enquête portant sur des incidents liés à la sécurité ;
ou pour protéger nos droits, notre vie privée, notre sécurité ou nos biens,
et/ou les vôtres ou ceux de nos sociétés affiliées ou d’autrui.
* Pour de plus amples informations concernant la base juridique sur laquelle
repose le traitement de vos informations à caractère personnel, veuillez nous
contacter à l’adresse suivante : compliance@springhealth.com.
4. COMMUNICATION DE DONNEES À CARACTÈRE PERSONNEL AU SEIN DE SPRING CARE, À
NOS PRESTATAIRES DE SERVICES, ET À D’AUTRES TIERS
A. NOUS POUVONS COMMUNIQUER VOS DONNÉES DANS DES CAS LIMITÉS, DE LA
MANIÈRE ET POUR LES FINALITÉS MENTIONNÉS CI-APRÈS :
1. au sein de Spring Health, et notamment à notre société médicale
professionnelle de la marque Spring, SH Medical Care of Kansas, PC, lorsque
cette communication est nécessaire pour vous fournir nos Services ou pour
gérer notre activité.
2. à des tiers qui contribuent à la gestion de notre activité et à la
fourniture de Services, par exemple :
3. nous communiquerons vos données à caractère personnel à nos Prestataires
dans la mesure nécessaire pour vous permettre de bénéficier d’un élément
spécifique de nos Services ;
4. si vous êtes l’un de nos Prestataires, nous communiquerons vos données à des
tiers afin de confirmer que vous êtes habilité à exécuter les
Ces tiers ont accepté des obligations de confidentialité et utilisent les
données à caractère personnel que nous leur communiquons ou qu’ils recueillent
pour notre compte uniquement afin de nous fournir le service stipulé au contrat.
Il peut s’agir notamment des services suivants : hébergement de site Internet,
stockage et analyse de données, plateformes de planification, mise à disposition
d’infrastructure de technologie de l’information et d’infrastructure associée,
envoi de courrier électronique, audit et autres services.
3. à nos autorités de contrôle, pouvant comprendre notamment l’autorité
britannique de protection des données (Information Commissioner’s Office ou
ICO), la Commission Nationale de l’Informatique et des Libertés (CNIL), les
autorités allemandes de protection des données, la Commission de Protection
des Données (Data Protection Commission ou DPC), et l’autorité suédoise pour
la protection de la vie privée (IMY), afin de respecter toutes les lois,
réglementations et règles applicables et de se conformer aux demandes des
autorités chargées de l’application de la loi, des autorités administratives
et de toute autre agence gouvernementale ;
4. à nos partenaires ou à nos sociétés affiliées, sous forme agrégée et
statistique, des données à caractère non personnel concernant les visiteurs
de notre Site, les schémas de navigation, et l’utilisation du Site ;
5. si nous vendons ou transférons à l’avenir une partie ou la totalité de notre
activité ou de nos actifs à un tiers, nous pouvons communiquer des données à
tout tiers acquéreur potentiel ou réel de notre activité ou de nos
5. MISE A JOUR DES SERVICES ET PRÉFÉRENCES EN MATIÈRE DE COMMUNICATION
COMMERCIALE
A. UTILISATION DE DONNÉES À CARACTÈRE PERSONNEL POUR VOUS TENIR
INFORMÉ DE NOS SERVICES
Afin de protéger vos droits en matière de respect de la vie privée et de veiller
à ce que vous puissiez contrôler la façon dont nous gérons notre prospection
commerciale à votre égard, nous ferons en sorte que cette prospection
commerciale se limite à un niveau raisonnable et proportionné et nous vous
adresserons uniquement des communications pouvant, selon nous, vous être utiles
ou présenter un intérêt pour vous.
B. GESTION DE VOS PRÉFÉRENCES EN MATIÈRE DE COMMUNICATION COMMERCIALE
Vous pouvez à tout moment vous désabonner de certaines communications
commerciales et vous opposer à l’utilisation de vos données à des fins de
prospection commerciale en envoyant un message à l’adresse suivante :
careteam@springhealth.com ou en cliquant sur le lien « Se désabonner » figurant
dans tous les messages commerciaux qui vous sont adressés et en demandant à ne
plus recevoir de communications à l’avenir. Veuillez préciser si vous souhaitez
que nous cessions toutes les formes de communication commerciale ou uniquement
certains types (par exemple, par courrier électronique).
6. TRANSFERT INTERNATIONAL DE DONNEES À CARACTÈRE PERSONNEL
1. Spring Health est une entreprise basée aux États-Unis. En conséquence, où
que vous vous trouviez, vos données à caractère personnel seront transférées
et conservées aux États- Unis, pays dans lequel les normes relatives à la
protection des données peuvent différer de celles de votre pays d’origine.
Spring Health prendra des mesures appropriées pour veiller à ce que les
transferts de données à caractère personnel soient conformes à la loi
applicable et soient gérés de manière rigoureuse afin de protéger vos droits
et vos intérêts en matière de respect de la vie privée.
À cette fin :
1. Nous veillons à ce que les transferts entre les entités et les sociétés
affiliées de Spring Health soient couverts par un contrat conclu entre les
membres de Spring Health (un contrat interentreprises) et obligeant
contractuellement chaque entité à s’assurer que les données à caractère
personnel font l’objet d’un niveau de protection adéquat et uniforme dès
lors qu’elles sont transférées au sein de Spring Health ;
2. Lorsque nous transférons vos données à caractère personnel en dehors de
Spring Health ou à des tiers contribuant à la fourniture de nos Services,
nous obtenons des engagements contractuels de leur part afin de protéger vos
données à caractère personnel. Certaines de ces garanties correspondent à
des exigences bien connues telles que l’utilisation des Clauses
Contractuelles Types de l’UE pour la protection des données à caractère
personnel transférées depuis l’UE vers des pays situés hors de l’UE ; ou
3. Lorsque nous recevons des demandes d’information de la part d’autorités
chargées de l’application de la loi ou d’autorités de contrôle, nous
vérifions scrupuleusement
l’authenticité de ces demandes avant de communiquer toute donnée à caractère
personnel.
1. Vous avez le droit de nous contacter afin d’obtenir de plus amples
informations concernant les garanties que nous avons mises en place (et
notamment une copie des engagements contractuels applicables) pour veiller à
la protection adéquate de vos données à caractère personnel lorsque
celles-ci sont transférées dans les conditions susmentionnées.
7. COMMENT NOUS PROTEGEONS ET CONSERVONS VOS DONNEES
A. SÉCURITÉ
Nous avons mis en place et maintenons en vigueur des mesures, des politiques et
des procédures de sécurité administratives, physiques et techniques afin de
réduire le risque de destruction ou de perte accidentelle de ces données, leur
communication non autorisée ou l’accès non autorisé à celles-ci, d’une manière
raisonnable et appropriée à la nature des données concernées. À ce titre, nous
imposons notamment des obligations de confidentialité aux membres de notre
personnel et à nos prestataires de services et détruisons ou anonymisons de
manière définitive les données à caractère personnel qui ne sont plus
nécessaires au regard des finalités pour lesquelles elles ont été recueillies.
La sécurité des données dépendant en partie de la sécurité de l’ordinateur que
vous utilisez pour communiquer avec nous et des précautions que vous prenez pour
protéger vos identifiants et vos mots de passe, nous vous prions de prendre des
mesures appropriées pour protéger ces données.
B. CONSERVATION DE VOS DONNÉES À CARACTÈRE PERSONNEL
1. Nous conserverons vos données à caractère personnel pendant la durée
raisonnablement nécessaire au regard des finalités pour lesquelles elles ont
été recueillies, comme indiqué dans la présente Dans certains cas, nous
pouvons conserver vos données à caractère personnel pendant plus longtemps
si la loi l’exige ou le permet, par exemple lorsque nous sommes tenus de le
faire en vertu d’exigences légales, réglementaires, fiscales ou comptables.
2. Dans des circonstances spécifiques, nous pouvons conserver vos données à
caractère personnel pendant plus longtemps de manière à disposer d’une trace
précise de vos interactions avec nous en cas de réclamation ou de
contestation, ou si nous estimons raisonnablement qu’une action en justice
liée à vos données à caractère personnel ou à vos interactions est
3. Étant donné que nous exerçons nos activités depuis les États-Unis, sous
réserve des données mentionnées à la Section VI TRANSFERT INTERNATIONAL DE
DONNEES A CARACTERE PERSONNEL, toutes les données à caractère personnel que
nous collectons sont utilisées et conservées aux États-Unis, sont soumises
aux lois des États- Unis, et peuvent faire l’objet d’une communication aux
gouvernements, aux juridictions, aux autorités chargées de l’application de
la loi ou aux autorités administratives des États-Unis conformément à ces
4. Si vous utilisez nos Services et vous trouvez en Allemagne, nous sommes
soumis à diverses obligations de conservation et de documentation découlant
entre autres du Code de commerce allemand (HGB) et du Code fiscal allemand
(AO). Les délais de conservation et de documentation spécifiés dans ces
codes peuvent aller jusqu’à dix ans. Enfin, la période de conservation est
également déterminée par les délais de prescriptions légaux, pouvant par
exemple aller jusqu’à trente ans, conformément aux paragraphes 195 et
suivants du Code civil allemand (BGB), le délai de prescription ordinaire
étant de trois
8. DROITS PREVUS PAR LA LOI POUR VOUS PERMETTRE DE PARAMÉTRER LE RESPECT DE
VOTRE VIE PRIVEE
1. Sous réserve de certaines dérogations et certains cas liés aux activités de
traitement que nous exerçons, vous disposez de certains droits relatifs à
vos données à caractère personnel (tels que plus amplement détaillés
ci-dessous), et notamment :
2. Un droit d’accès à vos données à caractère personnel
3. Un droit de rectification / d’effacement de vos données à caractère
personnel
4. Un droit de limitation du traitement de vos données à caractère personnel
5. Un droit à la portabilité de vos données à caractère personnel
6. Un droit d’opposition au traitement de vos données à caractère personnel
7. Un droit de retrait de votre consentement au traitement de vos données à
caractère personnel
8. Un droit d’opposition à notre utilisation de vos données à caractère
personnel aux fins de prospection
9. Un droit d’information quant aux garanties mises en œuvre en cas de
transfert de vos données à caractère personnel vers un pays étranger
10. Un droit d’introduire une réclamation auprès de votre autorité de contrôle
locale
Nous pourrons être amenés à vous demander des renseignements complémentaires
afin de confirmer votre identité et pour des raisons de sécurité avant de vous
communiquer les données à caractère personnel demandées. Nous nous réservons le
droit de vous facturer des frais, dans la mesure où la loi le permet, notamment
si votre demande est manifestement infondée ou excessive.
Vous pouvez exercer vos droits en nous écrivant à l’adresse suivante :
careteam@springhealth.com. Sous réserves des aspects juridiques et d’autres
considérations admises, nous nous efforcerons de faire droit à votre demande
dans les meilleurs délais ou de vous indiquer si nous avons besoins
d’informations complémentaires afin de répondre à votre demande.
Il est possible que nous ne soyons pas toujours en mesure de répondre à
l’intégralité de votre demande, notamment si cela risque de compromettre nos
obligations de confidentialité envers des tiers, ou si nous sommes légalement en
droit de traiter la demande par d’autres moyens.
B. DROIT D’ACCÈS AUX DONNÉES À CARACTÈRE PERSONNEL
Vous disposez du droit de nous demander de vous fournir une copie des données à
caractère personnel que nous détenons vous concernant, et vous avez le droit
d’être informé : (a) de la provenance de vos données à caractère personnel ; (b)
des finalités, fondements juridiques et méthodes du traitement ; (c) de
l’identité du responsable du traitement ; et (d) des destinataires ou catégories
de destinataires auxquels vos données à caractère personnel peuvent être
communiquées.
C. DROIT DE RECTIFICATION ET D’EFFACEMENT DES DONNÉES À CARACTÈRE
PERSONNEL
1. Vous avez le droit de nous demander de rectifier les données à caractère
personnel inexactes. Vous pouvez demander à vérifier l’exactitude des
données à caractère personnel avant leur
2. Vous pouvez également nous demander d’effacer vos données à caractère
personnel dans un nombre limité de cas :
3. Si ces données ne sont plus nécessaires au regard des finalités pour
lesquelles elles ont été collectées ;
4. Si vous avez retiré votre consentement (si le traitement était fondé sur
votre consentement) ;
5. Si vous avez exercé avec succès votre droit d’opposition ( d roit
d’opposition) ;
6. Si elles ont fait l’objet d’un traitement illicite ; ou
7. Pour respecter une obligation légale à laquelle Spring Health est
8. Nous ne sommes pas tenus de faire droit à votre demande d’effacement des
données à caractère personnel si le traitement de celles-ci est nécessaire
:
9. Pour respecter une obligation légale ; ou
10. À la constatation, à l’exercice ou à la défense de droits en
D. DROIT À LA LIMITATION DU TRAITEMENT DE VOS DONNÉES À CARACTÈRE
PERSONNEL
1. Vous pouvez nous demander de limiter le traitement de vos données à
caractère personnel, mais uniquement dans les cas suivants :
2. Si leur exactitude est contestée, afin de nous permettre d’en vérifier
l’exactitude ;
3. Si le traitement est illicite et vous vous opposez à l’effacement des
données ;
4. Si nous n’en avons plus besoin aux fins du traitement mais celles-ci sont
encore nécessaires pour la constatation, l’exercice ou la défense de droits
en justice ; ou
5. Si vous avez exercé votre droit d’opposition, et la vérification est en
cours afin de savoir si les motifs légitimes prévalent.
6. Nous pouvons continuer d’utiliser vos données à caractère personnel suite à
une demande de limitation du traitement dans les cas suivants :
7. Avec votre consentement ; ou
8. Pour la constatation, l’exercice ou la défense de droits en justice ; ou
9. Pour la protection des droits d’une autre personne physique ou
E. DROIT À LA PORTABILITÉ DE VOS DONNÉES À CARACTÈRE PERSONNEL
1. Vous pouvez nous demander de vous fournir vos données à caractère personnel
dans un format structuré, couramment utilisé et lisible par machine, ou nous
demander de transmettre ces données directement à un autre responsable du
traitement, lorsque :
2. Le traitement est fondé sur votre consentement ou sur l’exécution d’un
contrat conclu avec vous ; et
* Le traitement est effectué à l’aide de procédés automatisés.
F. DROIT D’OPPOSITION AU TRAITEMENT DE VOS DONNÉES À CARACTÈRE
PERSONNEL
G.
DROIT DE RETIRER VOTRE CONSENTEMENT
Lorsque le traitement de vos données à caractère personnel est fondé sur le
consentement que vous nous avez donné, vous avez le droit de retirer ce
consentement à tout moment, par courriel adressé à l’adresse suivante :
careteam@springhealth.com. Veuillez noter que, dans certains cas, le retrait de
votre consentement peut affecter notre capacité à vous fournir les Services.
H. DROIT D’OPPOSITION À L’UTILISATION DE VOS DONNÉES À CARACTÈRE
PERSONNEL AUX FINS DE PROSPECTION
Vous pouvez à tout moment vous opposez à certaines communications à caractère
commercial et à l’utilisation de vos données à des fins de prospection en nous
contactant à l’adresse suivante : careteam@springhealth.com ou en cliquant sur
le lien « me désabonner » que vous trouverez sur tous les messages à caractère
commercial qui vous sont adressés, et en demandant de ne plus figurer parmi les
destinataires des communications à l’avenir. Veuillez préciser si vous souhaitez
ne plus recevoir aucun message à caractère commercial ou seulement certains
types de messages (par ex. par courriel).
Vous pouvez également demander à ce que nous changions le mode de communication
que nous utilisons pour vous contacter à des fins de prospection ou à ce que
nous ne transférions pas vos données à caractère personnel à des tiers non
affiliés aux fins de prospection ou autres.
I. DROIT D’OBTENIR UNE COPIE DES GARANTIES APPROPRIÉES
CONCERNANT LE TRANSFERT DES DONNÉES À CARACTÈRE PERSONNEL VERS UN PAYS ÉTRANGER
Vous pouvez demander à obtenir une copie ou les références des garanties
applicables au transfert de vos données à caractère personnel vers un pays situé
hors de l’Union européenne et du Royaume-Uni.
Nous pourrons être amenés à masquer certaines parties des contrats de transfert
de données afin de préserver la confidentialité des conditions commerciales.
J. DROIT D’INTRODUIRE UNE RÉCLAMATION AUPRÈS DE VOTRE AUTORITÉ DE
CONTRÔLE LOCALE
Vous avez le droit d’introduire une réclamation auprès de votre autorité de
contrôle locale si vous avez des inquiétudes concernant la manière dont nous
traitons vos données à caractère personnel.
Nous vous demandons de bien vouloir nous contacter en premier lieu afin de
tenter de résoudre toute difficulté, quand bien même vous disposez du droit de
contacter votre autorité de contrôle à tout moment.
Outre les droits visés au présent Article VIII, si vous avez recours à nos
Services depuis la France, vous disposez également d’un autre droit relatif à
vos données à caractère personnel :
K. DROITS CONCERNANT LE TRAITEMENT DE DONNÉES À CARACTÈRE PERSONNEL
RELATIVES AUX PERSONNES DÉCÉDÉES
Vous avez le droit de définir des directives (générales ou particulières)
concernant le sort de vos données à caractère personnel après votre décès.
9. NOUS CONTACTER
Pour toutes questions relatives à la présente politique, veuillez nous contacter
à l’adresse suivante : compliance@springhealth.com ou contacter notre Délégué à
la Protection des Données (Data Protection Officer) (IT Governance Europe
Limited) à l’adresse suivante : eurep@itgovernance.eu.
Spring Health a désigné un responsable chargé de la protection des données au
Royaume-Uni, IT Governance Europe Limited, qui peut être contacté à l’adresse
suivante : eurep@itgovernance.eu.
Merci de veiller à bien préciser le nom de notre société dans toutes vos
correspondances.
Si vous avez des questions, difficultés ou réclamations concernant le respect de
la présente politique et la conformité au regard des lois relatives à la
protection des données, ou si vous souhaitez exercer vos droits, nous vous
invitons à nous contacter en premier lieu à l’adresse suivante :
compliance@springhealth.com. Nous examinerons et tenterons de résoudre les
réclamations et différends, et nous nous efforcerons de faire droit à votre
souhait d’exercer vos droits aussi rapidement que possible, et en tout état de
cause dans les délais prescrits par les lois relatives à la protection des
données.
Last Updated: February 22, 2022
SPRING CARE, INC. PRIVACY POLICY
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
1. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to
different standards of data protection than your home jurisdiction. Spring
Health will take appropriate steps ensure that transfers of personal information
are in accordance with applicable law and carefully managed to protect your
privacy rights and interests.
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal information; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY, UPDATE OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. it has been processed unlawfully; or
* to comply with a legal obligation to which Spring Health is
3. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
4. for compliance with a legal obligation; or
5. for the establishment, exercise or defence of legal claims;
D. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
E. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
F. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Última actualización: 22 de febrero de 2022
SPRING CARE, INC. POLÍTICA DE PRIVACIDAD (ARGENTINA)
Spring Care, Inc. es responsable del tratamiento de sus datos personales.
Spring Care, Inc. y sus empresas afiliadas (conjuntamente, “Spring Health”,
“nosotros”) se toma muy en serio sus obligaciones en materia de protección de
datos y privacidad. Esta política de privacidad describe nuestras prácticas en
relación con los datos que recogemos a través de (incluyendo cualquier acceso a)
(1) El sitio web de Spring Health, actualmente accesible a través de
https://benefits.springhealth.com, los materiales y servicios disponibles en el
mismo, cualquier sitio web que pudiera sustituirlo en el futuro, así como
cualquier Contenido entendido como texto, datos, gráficos, imágenes,
fotografías, video, audio, datos, sugerencias, instrucciones, contenido y
cualquier otro material facilitado, disponible o que usted pueda encontrar en el
sitio web (“Sitio Web”), (2) las aplicaciones de software que podamos poner a su
disposición para su utilización en o a través de cualquier ordenador o
dispositivo móvil (“Aplicaciones”), (3) los test y cuestionarios (y los
resultados de los mismos) que ponemos a su disposición en o a través del Sitio
Web o de las Aplicaciones (“Cuestionarios”), (4) el sistema de reservas en el
caso de que usted recurra a cualquier servicio profesional complementario
prestado por nuestros subcontratistas, orientadores, terapeutas o cualquier otro
proveedor de servicios (“Proveedores”) y (5) las grabaciones de llamadas cuando
usted llame a los número de teléfono de nuestro centro de llamadas (todos los
anteriores, conjuntamente, “Servicios”). Aplicamos esta política de privacidad
de conformidad con lo previsto en la ley aplicable en aquellos lugares en los
que desarrollamos nuestra actividad.
Esta política de privacidad también detalla como recogemos, utilizamos y
comunicamos sus datos personales en el caso de que usted sea uno de nuestros
Proveedores o representante del mismo, incluyendo también todos los casos en los
que usted participe en un proceso de selección para convertirse en uno de
nuestros Proveedores.
En particular, esta política de privacidad describe:
* Los datos personales que recogemos y cuándo y por qué efectuamos su
* Cómo comunicamos los datos personales dentro del grupo Spring Health y a
nuestros proveedores de servicios, reguladores y a otros
* Cómo utilizamos de sus datos para facilitarle actualizaciones del Servicio y
cómo puede usted configurar sus preferencias de
* Transferencias internacionales de
* Cómo protegemos y almacenamos los datos
* Los derechos legales que le asisten para controlar su
* Cómo puede ponerse en contacto con nosotros para obtener más
1. ACTUALICACIONES DE ESTA POLÍTICA DE PRIVACIDAD
Estamos facultados para modificar esta política de privacidad en cualquier
momento incorporando nuevos requisitos legales o cualquier otro elemento que
afecte al funcionamiento de nuestro negocio.
Publicaremos los cambios de manera visible para que pueda saber en todo momento
qué datos recogemos, cómo los utilizamos y en qué circunstancias, en su caso,
los comunicamos a terceros. Revise periódicamente estas páginas para asegurarse
de que está al tanto de la última versión de esta política de privacidad.
En nuestro Sitio Web, encontrará enlaces externos a sitios web de terceros. Esta
política de privacidad no es aplicable al uso que usted haga de los sitios de
terceros.
2. CUÁLES SON LOS DATOS PERSONALES QUE RECOGEMOS Y CUÁNDO Y POR QUÉ
EFECTUAMOS SU TRATAMIENTO
A. CUANDO RECOGEMOS DATOS PERSONALES
Recogemos sus datos personales si usted:
* se registra en nuestro Sitio Web, utiliza nuestros servicios o interactúa con
nuestro Sitio Web, o
* trabaja con nosotros como Proveedor, conjuntamente (“usted”).
B. DATOS PERSONALES QUE RECOGEMOS Y TRATAMOS CUANDO USTED SE REGISTRA EN O
INTERACTÚA CON NUESTRO SITIO WEB O UTILIZA NUESTROS SERVICIOS:
1. LOS DATOS PERSONALES QUE RECOGEMOS SI USTED UTILIZA NUESTRO
SITIO WEB O NUESTROS SERVICIOS INCLUYEN:
* Datos identificativos: nombre y apellido, fecha de nacimiento, dirección de
correo electrónico, país de residencia, nombre de usuario y contraseña.
* Datos especialmente protegidos: origen racial y datos sobre salud, i.e.
información general acerca de su salud y bienestar, incluyendo la información
que nos proporcione acerca de su estado general y hábitos cotidianos,
información sobre su salud mental, hábitos cotidianos, nivel de actividad,
alimentación diaria y hábitos de alimentación así como la información acerca
de su vida personal, familiar y social que usted nos proporcione al darse de
alta y crear una cuenta o a través de cualquiera de los Cuestionarios que le
facilitamos como parte de nuestros
2. OTROS DATOS QUE RECOPILAMOS CUANDO USTED UTILIZA NUESTROS
SERVICIOS O INTERACTÚA CON NUESTRO SITIO WEB
Cuando usted utiliza nuestros Servicios o interactúa con nuestro Sitio Web
recopilamos otros datos que incluyen:
* Información sobre su navegador y dispositivo: La mayoría de los navegadores o
su dispositivo, automáticamente, recogen determinados datos, tales como los
siguientes: dirección MAC (Control de Acceso a los Medios), tipo de ordenador
(Windows o Macintosh), resolución de pantalla, nombre y versión de su sistema
operativo, fabricante y modelo de su dispositivo, idioma, tipo de navegador
de internet y versión y nombre y versión de los Servicios (como la
Aplicación) que esté usted
* Datos de uso de la Aplicación: Cuando usted utiliza las Aplicaciones,
nosotros o nuestros proveedores hacemos seguimiento y recopilamos
determinados datos de uso, tales como la fecha y hora en la que la Aplicación
instalada en su dispositivo accede a nuestros servidores y qué información y
archivos se descargan en la Aplicación sobre la base del número de su
dispositivo.
* Datos obtenidos a través del uso de cookies, píxeles de seguimiento (pixel
tags) u otras tecnologías: Utilizamos píxeles de seguimiento (también
conocidos como balizas web y GIFs transparentes) en relación con algunos
Servicios para, entre otras cosas, hacer seguimiento de las actividades de
los usuarios de los Servicios (incluyendo la de los destinatarios de correo
electrónico) y elaborar estadísticas sobre el uso de los Servicios y los
índices de respuesta así como datos demográficos de carácter general y datos
* Otros datos personales: dirección IP, datos de ubicación y datos sobre sus
medios de comunicación
Si, en el marco de los Servicios nos enviara, a nosotros o a nuestros
proveedores de servicios, cualquier dato personal relativo a otra persona, usted
manifiesta que tiene la capacidad necesaria para comunicarnos dichos datos y
para permitirnos utilizar los datos de conformidad con esta política de
privacidad.
3. PODEMOS UTILIZAR LOS DATOS PERSONALES RECOGIDOS CUANDO USTED
UTILIZA NUESTROS SITIOS WEB O SERVICIOS ASÍ COMO LOS RECOGIDOS CON SU
CONSENTIMIENTO O DE CUALQUIER OTRA MANERA PERMITIDA POR LA LEY APLICABLE, PARA
CUALQUIERA DE LAS SIGUIENTES FINALIDADES:
* Proporcionarle los Servicios que nos solicite, que pueden consistir en una
combinación de uso e interacción con nuestro Sitio Web, Aplicaciones,
Cuestionarios y/o
* Responder a sus consultas, satisfacer sus peticiones y enviarle las
comunicaciones que nos haya solicitado, tales como los resultados de
cualquier Cuestionario que usted hubiera podido
* Enviarle información administrativa, por ejemplo, información relativa a los
Servicios y a las modificaciones de nuestras condiciones generales y
políticas.
* Comercializar nuestros Servicios. Esto incluye el envío de comunicaciones
acerca de nuestros Servicios, características, estudios,
encuestas, novedades,
actualizaciones y eventos. Podemos enviar dichas comunicaciones a través de
distintos medios incluyendo el correo electrónico, notificaciones y anuncios de
la Aplicación así como a través de anuncios publicados en plataformas de
terceros.
* Para nuestra gestión interna, incluyendo el análisis de datos, desarrollo de
nuevos servicios, optimización, mejora o modificación de los Servicios,
auditorías, control y prevención del fraude e identificación de tendencias de
* Utilizamos los datos personales, incluyendo los datos especialmente
protegidos, de numerosos usuarios de los Servicios para crear “datos
agrupados” no identificables (tales como informes en los que se incluye el
porcentaje de usuarios que han dado una determinada respuesta u obtenido un
resultado concreto al realizar un Cuestionario) que podrán comunicarse a
* Si usted nos remite ideas, propuestas, sugerencias, recomendaciones o
cualquier otro material (“Comentarios”), relacionados o no con los
* Tal y como consideremos necesario o apropiado y únicamente en la forma
permitida por la ley aplicable, para (a) ejercitar cualquier acción legal;
(b) responder a cualquier requerimiento de cualquier autoridad pública o
administrativa, incluyendo autoridades públicas o administrativas fuera de su
país de residencia; (c) proteger nuestro negocio y el de cualquiera de
nuestras empresas afiliadas, incluyendo en todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para (d) proteger nuestros derechos, privacidad, seguridad o propiedad
privada y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Para personalizar su experiencia al utilizar los Servicios, por ejemplo, para
ofrecerle Cuestionarios y servicios
4. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* usted nos ha dado su consentimiento para el tratamiento de sus datos
personales, por ejemplo, al acceder a recibir el Servicio, al dar de alta una
cuenta o al facilitar voluntariamente sus datos personales, por ejemplo, al
contestar a un Cuestionario;
* el tratamiento de sus datos personales resulta necesario para cumplir con un
contrato o para realizar las actuaciones necesarias para formalizar un
contrato con usted; por ejemplo, en los casos en los que usted opta por
recibir los Servicios, es obligatorio que nos proporcione su nombre y
dirección de correo electrónico para dar de alta una cuenta con el fin de
recibir los Servicios. Si desea más información, consulte nuestras
Condiciones Generales
(https://care.springhealth.com/terms_of_service); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con una
obligación legal o regulatoria, por ejemplo, para el ejercicio de una acción
legal, responder a los requerimientos efectuados por cualquier autoridad
pública o administrativa, proteger nuestro negocio o el de cualquiera de
nuestras empresas afiliadas incluyendo todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para proteger nuestros derechos,
privacidad, seguridad o propiedad privada y/o los de nuestras empresas
afiliadas, los suyos o los de cualquier tercero.
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
C. DATOS PERSONALES QUE RECOPILAMOS SI TRABAJA CON NOSOTROS COMO PROVEEDOR
1. LOS DATOS PERSONALES QUE RECOPILAMOS A PARTIR DEL MOMENTO EN EL
QUE NOS SOLICITA TRABAJAR CON NOSOTROS COMO PROVEEDOR Y MIENTRAS CONTINÚE
TRABAJANDO CON NOSOTROS EN TAL CONDICIÓN, INCLUYEN:
* Datos identificativos: como su nombre, dirección de correo electrónico,
fotografía, nombre de soltera; seudónimo(s); dirección actual y direcciones
anteriores; fecha de nacimiento; lugar de nacimiento; número de
Identificación (que puede incluir su número de pasaporte, documento nacional
de Identidad, carnet de conducir) y nombre completo de sus progenitores.
* Datos sobre su situación laboral: nombre de su empleador; datos de su
contrato de trabajo; nombre y datos de contacto de la persona responsable
sobre usted; puesto de trabajo; franja salarial; fecha de inicio y extinción
de su relación laboral; razones de extinción de su relación
* Datos acerca de su formación y cualificación: nombre del centro educativo;
datos de contacto del centro educativo; número de estudiante; datos de
cualificación; área de estudio; fechas de asistencia; fechas de graduación.
* Otros datos: Datos de pago para poder efectuar los pagos correspondientes a
su favor y datos que deban incluirse en nuestros sistemas de comunicación,
esto es, los medios de comunicación pertenecientes a Spring Health que usted
utilizará (correo electrónico, teléfono y comunicaciones electrónicas).
2. SI USTED ES UNO DE NUESTROS PROVEEDORES, UTILIZAREMOS SUS DATOS
PERSONALES DE LA SIGUIENTE FORMA:
* Para establecer, cumplir y llevar a efecto las condiciones bajo las que usted
o la organización a la que usted representa contratará con nosotros y para
comunicarnos con usted;
* Para pagar y gestionar sus honorarios;
* Para gestionar cualquier otra solicitud o servicio solicitado por usted
durante la vigencia de su relación con nosotros;
* Para garantizar el buen funcionamiento de nuestra relación con usted
(incluyendo el de todas las actividades que deben llevarse a cabo antes,
durante y tras la finalización de dicha relación, tales como por ejemplo,
poder confirmar su idoneidad para trabajar con nosotros como Proveedor);
* Controlar y prevenir problemas de ciberseguridad y el uso no autorizado de
nuestros datos, sistemas informáticos y/o equipos;
* Incluir en su perfil su identificación fotográfica; o
* En los casos en los que resulte necesario, entablar procedimientos legales,
investigar, plantear, ejercitar o defender una reclamación judicial; y llegar
a un
acuerdo transaccional en relación con cualquier reclamación judicial.
3. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* el tratamiento de sus datos personales es necesario para cumplir con lo
previsto en un contrato o para realizar las actuaciones necesarias para poder
formalizar un contrato con usted, i.e. el Acuerdo de Subcontratación;
* tenemos un interés legítimo, como organización empresarial, en el tratamiento
de sus datos personales (por ejemplo, para controlar y prevenir problemas de
ciberseguridad y el uso no autorizado de nuestros datos, sistemas
informáticos y/o equipos, o para incluir una identificación fotográfica suya
en su perfil); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con
cualquier obligación legal o regulatoria, por ejemplo, para el ejercicio de
una acción legal, responder a los requerimientos efectuados por cualquier
autoridad pública o administrativa, proteger nuestro negocio o el de
cualquiera de nuestras empresas afiliadas incluyendo todos aquellos casos en
los que el tratamiento resulte necesario para investigar un incidente de
seguridad; o para proteger nuestros derechos, privacidad, seguridad o
propiedad privada y/o los de nuestras empresas afiliadas, los suyos y los de
cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
3. COMUNICACIÓN DE DATOS PERSONALES DENTRO DEL GRUPO SPRING CARE, A
NUESTROS PROVEEDORES DE SERVICIOS Y A OTROS TERCEROS
A. EN DETERMINADAS CIRCUNSTANCIAS, MUY CONCRETAS, COMUNICAREMOS SUS DATOS
EN LA FORMA Y PARA LOS FINES QUE SE DESCRIBEN A CONTINUACIÓN:
1. dentro del grupo Spring Health, cuando dicha comunicación resulte necesaria
para proporcionarle nuestros Servicios o gestionar nuestro negocio,
incluyendo la comunicación a nuestra Sociedad Médica Profesional gestionada
bajo la marca Spring, SH Medical Care of Kansas,
2. a terceros que nos prestan servicios relativos a la gestión de nuestro
negocio y a la prestación de los Servicios, por ejemplo:
3. facilitaremos sus datos personales a nuestros Proveedores cuando resulte
necesario para permitirle disponer de cualquier prestación específica de
nuestros Servicios;
1. si es usted un Proveedor, comunicaremos sus datos a terceros para comprobar
su idoneidad como proveedor de los
Todos estos terceros han formalizado los correspondientes acuerdos de
confidencialidad y utilizarán los datos personales que les comuniquemos o que
recopilen en nuestro nombre únicamente para prestar el servicio para el que han
sido contratados. Lo anterior incluye también servicios de alojamiento de sitios
web, almacenamiento y análisis de datos, plataformas de organización y
planificación, tecnologías informáticas y suministro de infraestructuras
relacionada con lo anterior, entrega de correo electrónico, auditoría y otros
servicios.
3. con los reguladores a cuya jurisdicción estemos sujetos, para cumplir con
las leyes, reglamentos y normas aplicables así como con cualquier
requerimiento de un órgano judicial, de cualquier regulador o de otro
organismo administrativo;
4. con nuestros socios o empresas afiliadas, datos agregados, estadísticos, que
no pueden considerarse como datos personales, relativos a las visitas a
nuestro Sitio Web, patrones de tráfico y uso del Sitio Web;
5. En el caso de que, en el futuro, vendiéramos o transmitiéramos parte o la
totalidad de nuestro negocio o activos a cualquier tercero, estaremos
facultados para facilitar información a cualquier comprador potencial o real
de nuestro negocio o
IV. ACTUALIZACIONES DE SERVICIO Y OPCIONES DE MARKETING
A. CÓMO TRATAMOS SUS DATOS PERSONALES PARA MANTENERLE ACTUALIZADO ACERCA DE
NUESTROS SERVICIOS
Para proteger sus derechos de privacidad y garantizarle el control sobre cómo
gestionamos el marketing de nuestros Servicios, adoptaremos las medidas
necesarias para limitar el marketing directo a un nivel razonable y
proporcionado y únicamente le enviaremos comunicaciones que consideremos que
pueden resultarle interesantes o que son apropiadas para usted.
B. CÓMO PUEDE GESTIONAR SUS OPCIONES DE MARKETING
Usted puede optar por no recibir determinadas comunicaciones de marketing y
oponerse a que sus datos personales se utilicen para fines de marketing en
cualquier momento poniéndose en contacto con careteam@springhealth.com o
haciendo clic en el enlace “darse de baja” que encontrará en cualquier
comunicación de marketing que haya podido recibir, debiendo solicitar que se le
excluya de cualquier comunicación futura. Le pediremos que determine si desea
ser excluido de todo tipo de comunicaciones de marketing o únicamente de un tipo
concreto (v.g. correo electrónico).
5. TRANSFERENCIA INTERNACIONAL DE SUS DATOS PERSONALES
1. Spring Health es una empresa con sede en los Estados Unidos. En consecuencia
y con independencia de su ubicación, sus datos personales se transmitirán y
almacenarán en los Estados Unidos. La normativa de este país establece unos
niveles de protección de los datos personales que podrían ser distintos a
los aplicables por las leyes vigentes en su país de origen. Spring Health
adoptará las medidas necesarias para garantizar que las transferencias de
datos personales se realizan de conformidad con la ley aplicable y son
gestionadas cuidadosamente para proteger sus derechos de privacidad y sus
A tal efecto:
1. Nos aseguramos que las transferencias entre las entidades del grupo Spring
Health y sus empresas afiliadas quedan cubiertas por un acuerdo formalizado
entre las empresas del grupo Spring Health de que se trate (un contrato
entre empresas) en virtud del cual cada una de dichas entidades quedará
contractualmente obligada a garantizar que los datos personales reciben un
nivel de protección adecuado y uniforme, con independencia de cuál sea la
entidad del grupo Spring Health a la que se transfieran;
2. En los casos en los que los datos personales se transfieran fuera del grupo
Spring Health o a terceros con los que contratamos para poder prestar
nuestros Servicios, el contrato formalizado con estos establecerá la
obligación de proteger sus datos personales; o
3. Al recibir cualquier requerimiento de información de un órgano judicial o
regulador, comprobamos cuidadosamente la solicitud antes de remitir ningún
tipo de dato
4. Tiene derecho a ponerse en contacto con nosotros para solicitarnos más
información acerca de las garantías que hemos establecido (incluyendo copia
de las obligaciones contractuales correspondientes) para garantizar una
adecuada protección de sus datos personales cuando estos se transfieren de
la forma indicada arriba.
6. CÓMO PROTEGEMOS Y ALMACENAMOS SUS DATOS PERSONALES
A. SEGURIDAD
Hemos establecido y mantenemos medidas, políticas y procedimientos de seguridad
tanto de carácter administrativo, como físico y técnico, para reducir el riesgo
de destrucción, pérdida accidental, revelación o acceso no autorizados a dicha
información razonables y apropiadas en función de la naturaleza de los datos de
que se trate.
Las medidas que hemos adoptado incluyen la imposición a nuestros empleados y
proveedores de servicios, de confidencialidad así como la destrucción o
anonimización permanente de los datos personales que ya no resultan necesarios
para la finalidad para la que se recogieron. Como la seguridad de sus datos
personales depende, en parte, de la seguridad del ordenador que usted utilice
para comunicarse con nosotros y de la seguridad
que usted aplique para proteger sus identificadores y contraseñas, deberá usted
adoptar las medidas apropiadas para proteger esta información.
B. CONSERVACIÓN DE SUS DATOS PERSONALES
1. Conservaremos sus datos personales durante el plazo razonablemente necesario
para cumplir con los fines para los que fueron recogidos, tal y como se
detalla en esta política de privacidad. En determinadas circunstancias,
conservaremos sus datos personales durante un período más largo, según lo
permitido o exigido legalmente, por ejemplo, en aquellos casos en los que
debamos conservar esos datos en cumplimiento de una obligación legal,
regulatoria, fiscal o
2. En determinados casos, conservaremos sus datos personales durante un período
de tiempo más largo para disponer de registros precisos de su relación con
nosotros en caso de reclamaciones o disputas o cuando consideremos
razonablemente que existe la posibilidad de que se plantee cualquier litigio
sobre sus datos personales o la relación mantenida con
3. Dado que nuestro negocio se gestiona desde los Estados Unidos, y con
sujeción a lo previsto en el Apartado VII TRANSFERENCIA INTERNACIONAL DE SUS
DATOS PERSONALES, todos los datos personales que recogemos se tratan y
almacenan en los Estados Unidos, según lo previsto en las leyes de este país
y podrán ser facilitados a los órganos administrativos, tribunales,
reguladores o cualquier otro organismo competente de conformidad con dichas
7. DERECHOS LEGALES QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD
1. Sujeto a determinadas excepciones, y dependiendo, en ciertos casos, de la
actividad del tratamiento que llevemos a cabo, usted tiene determinados
derechos en relación con sus datos personales (tal y como se detalla a
continuación), incluyendo los derechos a:
1. acceder a sus datos personales
2. rectificar/ suprimir sus datos personales
3. limitar el tratamiento de sus datos personales
4. solicitar la portabilidad de sus datos personales
5. oponerse al tratamiento de sus datos personales
6. revocar el consentimiento otorgado al tratamiento de sus datos personales
7. oponerse a que utilicemos sus datos personales para fines de marketing
directo
8. obtener una copia de las cláusulas de salvaguarda utilizadas en relación con
la transferencia internacional de sus datos personales
9. presentar una reclamación ante la autoridad de control de su lugar de
residencia
Por razones de seguridad antes de facilitarle ningún dato personal, le
solicitaremos determinada información adicional para confirmar su identidad.
Cuando así lo permita la ley, nos reservamos el derecho a cobrar un determinado
importe por la tramitación de su solicitud en determinados casos, por ejemplo,
en el caso de solicitudes manifiestamente injustificadas o excesivas.
Puede ejercitar cualquiera de sus derechos poniéndose en contacto con nosotros a
través de la siguiente dirección careteam@springhealth.com. Sujeto a cualquier
consideración
legal o de otro tipo, realizaremos todos los esfuerzos razonables para tramitar
su solicitud a la mayor brevedad posible informándole con prontitud en los casos
en los que necesitemos más información para poder tramitarla.
No siempre será posible cumplir, íntegramente, con su solicitud, por ejemplo, en
aquellos casos en los que la misma repercuta en cualquier obligación de
confidencialidad asumida frente a un tercero o en los que estemos facultados
legalmente para tramitar su solicitud de otra manera.
B. DERECHO DE ACCESO A SUS DATOS PERSONALES
Tiene derecho a solicitarnos que le facilitemos una copia de sus datos
personales y a recibir información acerca de: (a) las fuentes de las que hemos
obtenido sus datos personales; (b) los fines, base legal y los medios
relacionados con el tratamiento; (c) la identidad del responsable del
tratamiento; y (d) las entidades o categorías de entidades a las que se
transferirán sus datos personales.
C. DERECHO DE RECTIFICACIÓN, ACTUALIZACIÓN O SUPRESIÓN DE SUS DATOS
PERSONALES
1. Tiene derecho a solicitarnos que rectifiquemos o actualicemos los errores
que sus datos personales pudieran contener. Trataremos de verificar la
exactitud de sus datos personales antes de
2. Asimismo, puede solicitarnos que eliminemos sus datos personales en
circunstancias muy concretas tales como cuando:
3. Ya no sean necesarios para los fines para los que se recogieron; o
4. Usted haya revocado su consentimiento (cuando la base legal que justifica el
tratamiento sea dicho consentimiento); o
5. Sus datos hubieran sido objeto de tratamiento ilegal, o
6. Cuando sea necesario para cumplir con una obligación legal de Spring
7. No estamos obligados a tramitar ninguna solicitud de supresión de sus datos
personales en aquellos casos en los que el tratamiento de los mismos sea
necesario para:
8. cumplir con una obligación legal; o
9. interponer, ejercitar o defender cualquier reclamación judicial;
D. DERECHO A REVOCAR SU CONSENTIMIENTO
En los casos en los que la base legal del tratamiento de sus datos personales
sea su consentimiento, usted tiene derecho a revocar dicho consentimiento en
cualquier momento enviando un correo electrónico a careteam@springhealth.com.
Tenga en cuenta que, en determinados casos, la revocación de su consentimiento
puede afectar a nuestra capacidad para prestarle los Servicios.
E. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES PARA FINES DE
MARKETING DIRECTO
Puede optar por no recibir determinadas comunicaciones de marketing y decidir
que sus datos personales no sean tratados para fines de marketing en cualquier
momento poniéndose en contacto con nosotros a través de la siguiente dirección
careteam@springhealth.com o haciendo clic en el enlace “darse de baja” que
encontrará en todas nuestras comunicaciones de marketing, solicitándonos que le
excluyamos de
cualquier comunicación en el futuro. Deberá especificar si desea ser excluido de
todo tipo de comunicaciones de marketing o sólo de un tipo concreto (por
ejemplo, correo electrónico).
También puede solicitarnos que modifiquemos la forma en la que nos ponemos en
contacto con usted para fines de marketing o que no comuniquemos sus datos
personales a terceras empresas no afiliadas para fines de marketing directo o
para ningún otro fin.
F. DERECHO A PRESENTAR UNA RECLAMACIÓN ANTE LA AUTORIDAD COMPETENTE EN
MATERIA DE PROTECCIÓN DE DATOS DE SU LUGAR DE RESIDENCIA
Tiene derecho a presentar una reclamación ante la autoridad competente en
materia de protección de datos de su lugar de residencia en el caso de que no
esté usted de acuerdo con la forma en la que estemos tratando sus datos
personales.
Aunque usted tiene derecho a ponerse en contacto con la autoridad competente en
materia de protección de datos en cualquier momento, le pedimos que trate de
resolver cualquier problema que pudiera plantearse poniéndose, en primer lugar,
en contacto con nosotros.
8. PÓNGASE EN CONTACTO CON NOSOTROS
Si tiene cualquier pregunta acerca de esta política de privacidad, póngase en
contacto con nosotros a través de la siguiente dirección de correo electrónico
compliance@springhealth.com o con nuestro Delegado de Protección de Datos (IT
Governance Europe Limited) a través de la siguiente dirección de correo
electrónico eurep@itgovernance.eu.
Asegúrese de incluir el nombre de nuestra empresa en toda la correspondencia que
envíe.
Si tuviera cualquier pregunta, problema o reclamación en relación con el
cumplimiento de esta política de privacidad y de las leyes aplicables sobre
protección de datos o en el caso de que usted quisiera ejercitar cualquiera de
sus derechos, le pedimos que, en primer lugar, se ponga en contacto con
compliance@springhealth.com. Indagaremos en lo ocurrido y trataremos de resolver
las reclamaciones y controversias y de hacer todos los esfuerzos razonables para
facilitarle el ejercicio de sus derechos a la mayor brevedad posible y, en todo
caso, en los plazos previstos en las leyes sobre protección de datos.
Last Updated: December 7, 2021
SPRING CARE, INC. PRIVACY POLICY (AUSTRALIA)
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
By using our Website and Services, or otherwise providing us with your
information, you consent to us collecting, holding, using, and disclosing your
personal information as described in this privacy policy. If we are not able to
collect, handle, use and disclose personal information about you as set out in
this privacy policy, we may not be able to provide you with our Services or with
access to our Website.
This privacy policy also explains how we collect, use and share personal
information if you are one of our Providers, including if you go through the
application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy. You
can also obtain a copy of this privacy policy by contacting us at
careteam@springhealth.com.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use or engage with our Services, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH
OR USE OUR SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the Services.
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device number.
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. PERSONAL INFORMATION WE COLLECT WITH YOUR CONSENT OR AS PERMITTED
BY LAW
Personal information may be collected from other sources where you have given
consent to do so or as permitted by applicable law, such as from your employer
or healthcare provider, public databases, joint marketing partners and other
third parties.
4. WE MAY USE PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITES
OR SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfill your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and We may do so through
various methods, including email, in app communications and ads, and ads on
third party platforms.
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your
country of residence; (c) to protect our operations or those of any of our
affiliates, including in connection with investigating security incidents; or
(d) to protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others.
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
* We may also use and/or disclose your personal information for other purposes
which you consent to or which are required or permitted by law. This may
include for a secondary purpose that is related to a purpose for which we
collected it, and for which you would reasonably expect us to use or disclose
your personal
5. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire, or where you have provided your consent;
* our use of your personal information is in our legitimate interest (in some
jurisdictions this may also be considered using your personal information for
a ‘secondary purpose’) as a commercial organisation (for example for our
internal management and business purposes, such as data analysis, to ensure
that the Services function properly, developing new services, enhancing,
improving or modifying the Services, audits, fraud monitoring and prevention,
identifying usage trends). In these cases, we will look after your
information at all times in a way that is proportionate and respects your
privacy rights and you have a right to object to processing as explained in
the section below Legal Rights Available To Help Manage Your Privacy;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or (d) to protect our rights, privacy,
safety or property, and/or that of our affiliates, you or
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A
PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A
PROVIDER, AND CONTINUE TO WORK WITH US A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL
INFORMATION IN THE FOLLOWING WAYS:
* To determine, perform and execute the terms on which you will be engaged by
us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement);
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
* We may also use and/or disclose your personal information for other purposes
which you consent to or which are required or permitted by law. This may
include for a secondary purpose that is related to a purpose for which we
collected it, and for which you would reasonably expect us to use or disclose
your personal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest (in some
jurisdictions
this may also be considered using your personal information for a ‘secondary
purpose’) as a commercial organisation (for example to monitor against and
prevent cyber-security issues and unauthorised use of our information, IT
systems and/or equipment, or maintain photo identification of you for your
profile); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or (d) to protect our rights, privacy,
safety or property, and/or that of our affiliates, you or
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE PROVIDERS, AND
OTHER THIRD PARTIES
WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER AND FOR
THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
1. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés, Bundesbeauftragte für Datenschutz und Informationsfreiheit, the
Data Protection Commission (DPC), the Office of the Australian Information
Commissioner (OAIC),and the Swedish Data Protection Authority, to comply
with all applicable laws, regulations and rules, and requests of law
enforcement, regulatory and other governmental agencies;
2. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
1. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH
OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
1. You can opt out of certain marketing communications and use of your
information for marketing at any time by contacting
careteam@springhealth.com or by clicking on the “unsubscribe” link you will
find on all marketing messages to you and requesting to be removed from
future communications. Please specify whether you would like us to stop all
forms of marketing or just a particular type (eg email).
2. You can change the way your browser manages cookies, which may be used to
deliver online advertising, by following the settings on your
TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information may be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal information. Some of these
assurances are well recognized requirements like the
use of EU Standard Contractual Clauses for the protection of personal
information transferred from within the EU to countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
1. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We store your personal information in both written and digital formats. We
will retain your personal information for as long as is reasonably necessary
for the purposes for which it was collected, as explained in this privacy
policy. In some circumstances we may store your personal information for
longer periods of time as required or permitted by law, for instance where
we are required to do so in accordance with legal, regulatory, tax,
accounting requirements.
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, all personal information that
we collect is used and stored in the US, is subject to US laws, and may be
subject to disclosure to US governments, courts or law enforcement or
regulatory agencies pursuant to those
LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information, including the right:
2. To access personal information
3. To rectify / erase personal information
4. To restrict the processing of your personal information
5. To transfer your personal information (if you are an individual in a country
in the European Economic Area (EEA))
5. To object to the processing of personal information (if you are an
individual in a country in the (EEA))
6. Withdraw consent for processing of personal information (if you are an
individual in a country in the (EEA))
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way. If this is the case and
subject to applicable laws, we will always let you know.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information; (b) the purposes, legal basis and methods
of processing; (c) the controller’s identity; and (d) the entities or categories
of entities to whom your personal information may be transferred. You can
exercise your rights at any time by contacting us at careteam@springhealth.com.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL
INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
2. the processing is based on your consent or on the performance of a contract
with you; and
3. the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL
INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
information, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR
DIRECT MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (eg
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS
USED FOR TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of Australia.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY
AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com. Please ensure to include our company name in any
correspondence you send.
If you have any questions, concerns about the handling of your personal
information, or complaints regarding our compliance with this privacy policy and
data protection laws, or if you wish to exercise your rights, we encourage you
to first contact compliance@springhealth.com.
We will investigate and attempt to resolve complaints and disputes and will make
every reasonable effort to honour your wish to exercise your rights as quickly
as possible, usually within 30 days and, in any event, within the timescales
provided by data protection laws.
For Australian residents:
If we are unable to satisfactorily resolve your concerns about our handling of
your personal information, you can contact the Office of the Australian
Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au Tel: 1300 363 992
www.oaic.gov.au
Last Updated: December 7, 2021
SPRING CARE, INC. PRIVACY POLICY (BRAZIL)
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are one of our Providers, including if you go through the
application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use or engage with our Services, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the Services.
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. PERSONAL INFORMATION WE COLLECT WITH YOUR CONSENT OR AS PERMITTED
BY LAW
Personal information may be collected from other sources where you have given
consent to do so or as permitted by applicable law, such as from your employer
or healthcare provider, public databases, joint marketing partners and other
third parties.
4. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfill your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
5. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire, or where you have provided your consent;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or
(d) to protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health
communications facilities used by you (email, phone, mobile phone and computer
communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you will be engaged by
us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement);
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or
(d) to protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés, Bundesbeauftragte für Datenschutz und Informationsfreiheit, the
Data Protection Commission (DPC), the Swedish Data Protection Authority and
the Brazilian Data Protection Authority (ANPD), to comply with all
applicable laws, regulations and rules, and requests of law enforcement,
regulatory and other governmental agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
1. You can opt out of certain marketing communications and use of your
information for marketing at any time by contacting
careteam@springhealth.com or by clicking on the “unsubscribe” link you will
find on all marketing messages to you and requesting to be
removed from future communications. Please specify whether you would like us to
stop all forms of marketing or just a particular type (eg email).
2. You can change the way your browser manages cookies, which may be used to
deliver online advertising, by following the settings on your
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information may be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps to ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of Standard Contractual Clauses
for the protection of personal information transferred from within Brazil to
countries outside Brazil; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the
security you use to protect user IDs and passwords please take appropriate
measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, all personal information that
we collect is used and stored in the US, is also subject to US laws, and may
be subject to disclosure to US governments, courts or law enforcement or
regulatory agencies pursuant to those laws.
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information, including the right:
1. To access or confirm the existence of personal information
2. To rectify / erase, anonymize or block personal information
3. To request portability of your personal information
4. To object to the processing of personal information in certain situations
5. Withdraw consent for processing of personal information
6. To obtain information about public and private entities with which your
personal data was shared
7. To request review of automated decisions
8. To lodge a complaint with your local supervisory authority or your consumer
protection entities
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
To the extent permitted by applicable law, we reserve the right to charge a fee
where permitted by law, for instance if your request is manifestly unfounded or
excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION OR TO CONFIRM THE EXISTENCE OF THE
PROCESSING
You have a right to request that we confirm if your personal data is being
processed by Spring Health and that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information; (b) the purposes, legal basis and methods
of processing; (c) the controller’s identity; and (d) the entities or categories
of entities to whom your personal information may be transferred.
C. RIGHT TO RECTIFY, ERASE, ANONYMIZE OR BLOCK PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate or incomplete
personal information and that we update out of date personal We may seek to
verify the accuracy of the personal information before rectifying or
updating it.
2. You can also request that we erase, anonymize or block your personal
information in limited circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. it has been processed unlawfully; or
5. to comply with a legal obligation to which Spring Health is
6. We are not required to comply with your request to erase, anonymize or block
personal information if the processing of your personal information is
necessary:
7. for compliance with a legal obligation; or
8. for the establishment, exercise or defence of legal claims;
D. RIGHT TO REQUEST PORTABILITY OF YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, in accordance with further
instructions of the National Authority:
E. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
F. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
G. RIGHT TO OBTAIN INFORMATION ABOUT DATA SHARING
You have the right to request information about public and private entities with
which your personal data were shared.
H. RIGHT TO REQUEST REVIEW OF AUTOMATED DECISIONS
You have the right to request review, by a natural person, of decisions taken
solely based on automated processing of your personal data in case the decisions
affect your interests, including decisions intended to define your personal,
professional, consumer or credit profile or aspects of your personality.
I. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY OR
YOUR CONSUMER PROTECTION ENTITIES
You have a right to lodge a complaint with your local supervisory authority or
your consumer protection entities if you have concerns about how we are
processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
1. POLÍTICA DE PRIVACIDADE (BRASIL) DA SPRING CARE, INC.
A Spring Care, Inc. é responsável pelas suas informações pessoais.
A Spring Care, Inc. e suas afiliadas (designadas juntas “Spring Health”, “nós”)
levam muito a sério as suas responsabilidades de proteção de dados e
privacidade. Esta política de privacidade descreve as nossas práticas com
relação às informações que coletamos através de (incluindo qualquer acesso a)
(1) o site da Spring Health, atualmente no endereço
https://benefits.springhealth.com, os materiais e serviços nele
disponibilizados, e qualquer site(s) que vier a lhe substituir, além de qualquer
Conteúdo: definido como textos, dados, elementos gráficos, imagens, fotografias,
vídeos, áudios, informações, sugestões, orientações, conteúdos e outros
materiais fornecidos, disponibilizados ou de outra forma encontrados no site
(“Site”), (2) os aplicativos de software que viermos a disponibilizar para uso
em ou através de computadores e dispositivos móveis (“Apps”), (3) os “quizzes”,
testes e questionários (e os seus resultados) que disponibilizarmos no Site ou
nos Apps, ou através deles (“Questionários”),
* o sistema de reservas, caso utilize serviços profissionais adicionais
prestados pelos nossos contratados autônomos, orientadores, terapeutas ou
outros prestadores de serviços (“Prestadores”), e (5) gravações de chamadas,
produzidas sempre que você telefonar para a nossa central de atendimento
(sendo todos esses designados juntos os “Serviços”). Cumprimos esta política
de privacidade de acordo com as leis aplicáveis em vigor nos locais em que
Esta política de privacidade também explica como coletamos, usamos e
compartilhamos informações pessoais se você for um dos nossos Prestadores, e até
mesmo se você passar pelo processo de seleção para se tornar um dos nossos
Prestadores.
Especificamente, esta política de privacidade descreve:
* Que informações pessoais nós coletamos e quando e por que as
* A forma como compartilhamos informações pessoais dentro da Spring Health e
com os nossos prestadores de serviços, órgãos reguladores e outras partes
externas
* A forma como usamos as suas informações para lhe apresentar atualizações aos
Serviços e como você pode gerenciar as suas preferências de marketing
* Como transferir informações pessoais internacionalmente
* Como protegemos e armazenamos informações pessoais
* Os direitos legais cabíveis para ajudá-lo a gerenciar a sua privacidade
* Como você pode nos contatar se precisar de assistência
2. ATUALIZAÇÕES A ESTA POLÍTICA DE PRIVACIDADE
Nós poderemos alterar esta política de privacidade periodicamente a fim de
mantê-la consistente com os requisitos legais vigentes e com a nossa forma de
conduzir a nossa empresa. Qualquer alteração será publicada com destaque, para
que você sempre saiba que informações nós coletamos, como as utilizamos e as
circunstâncias em que as divulgamos, se houver. Lembre-se de consultar
regularmente nessas páginas a versão mais atualizada da política de privacidade.
É possível que encontre links para páginas externas no nosso Site. Esta política
de privacidade não se aplica à utilização de qualquer site externo.
3. QUE INFORMAÇÕES PESSOAIS COLETAMOS E QUANDO E POR QUE AS USAMOS
A. QUANDO COLETAMOS INFORMAÇÕES PESSOAIS
Nós coletamos as suas informações quando você:
* usa, se registra ou interage com os nossos Serviços, ou
* trabalha conosco como Prestador, designado apenas (“você“).
B. INFORMAÇÕES PESSOAIS QUE COLETAMOS E USAMOS SE VOCÊ USAR OU SE REGISTRAR
PARA USAR NOSSOS SERVIÇOS OU SE VOCÊ INTERAGIR COM O NOSSO SITE:
1. AS INFORMAÇÕES PESSOAIS QUE COLETAMOS SE VOCÊ USAR O NOSSO SITE
OU OS NOSSOS SERVIÇOS INCLUEM:
* Dados pessoais: nome e sobrenome, data de nascimento, endereço de e-mail,
país de residência, nome de usuário e senha.
* Informações sigilosas sobre você: origem étnica e informações de saúde, tais
como informações gerais sobre a sua condição de saúde e bem estar, incluindo
indicações sobre seu estado de espírito e hábitos diários gerais, informações
sobre seu estado mental, hábitos diários, níveis de atividade, hábitos
alimentares e nutricionais diários, além de informações sobre a sua vida
pessoal, familiar e social, fornecidas por você ao se registrar para abrir
uma conta ou nos Questionários que disponibilizamos através dos Serviços.
2. OUTRAS INFORMAÇÕES COLETADAS QUANDO VOCÊ USAR NOSSOS SERVIÇOS OU
INTERAGIR COM O NOSSO SITE
Outras informações que poderão ser coletadas quando você usar nossos Serviços ou
interagir com o nosso Site são:
* Informações do navegador e dispositivo: Algumas informações são coletadas
pela maioria dos navegadores ou automaticamente pelo seu dispositivo, como
seu endereço de Controle de Acesso ao Meio (MAC), o tipo de computador
(Windows ou Macintosh), a resolução de tela, nome e versão do sistema
operacional, fabricante e modelo do dispositivo, idioma, tipo e versão do
navegador de Internet,
e o nome e a versão dos Serviços (de um App, por exemplo) que estão sendo
utilizados.
* Dados de uso dos Apps: Ao usar os Apps, nós e nossos prestadores de serviços
poderemos rastrear e coletar dados de uso, tais como a data e o horário em
que o App no seu dispositivo acessar nossos servidores e que informações e
arquivos foram baixados para o App com base no número do seu
* Informações coletadas com a utilização de cookies, pixel tags ou outras
tecnologias: Poderão ser utilizados pixel tags (também conhecidos como pixels
de rastreamento e GIFs limpos) em conexão com determinados Serviços para,
entre outras coisas, rastrear as ações dos usuários dos Serviços (inclusive
de destinatários de e-mail) e compilar estatísticas sobre a utilização dos
Serviços e as taxas de resposta, além de outras informações demográficas
gerais e informações agregadas.
* Outras informações pessoais: endereço de IP, dados de localização e
informações acerca do seu meio de comunicação
Se você fornecer informações pessoais referentes a outras pessoas, a nós ou aos
nossos prestadores de serviços, em conexão com os Serviços, você declara que
está autorizado a fornecer as informações e nos autoriza a usar as informações
de acordo com esta política de privacidade.
3. INFORMAÇÕES PESSOAIS COLETADAS COM O SEU CONSENTIMENTO OU
CONFORME PERMITIDO POR LEI
Poderão ser coletadas informações pessoais de outras fontes, nas quais você
tenha dado o seu consentimento ou conforme permitido pela legislação aplicável,
como seu empregador ou plano de saúde, bancos de dados públicos, parceiros de
marketing e outras partes externas.
4. PODEREMOS USAR OS DADOS PESSOAIS COLETADOS SE VOCÊ USAR NOSSOS
SITES OU SERVIÇOS, OU SE VOCÊ CONSENTIR, OU CONFORME PERMITIDO PELA LEGISLAÇÃO
APLICÁVEL, DAS SEGUINTES FORMAS:
* Para lhe prestar os Serviços solicitados, que poderão constituir uma
combinação da utilização de, ou interação com, nosso Site, App, Questionários
e/ou
* Para responder suas consultas, atender seus pedidos e enviar as comunicações
que você solicitar, tais como os resultados de qualquer Questionário que
* Para lhe enviar informações administrativas, tais como informações sobre os
Serviços e alterações aos nossos termos, condições e políticas.
* Para vender nossos Serviços a você. Isso inclui o envio de comunicações sobre
os nossos Serviços, recursos, estudos, pesquisas, novidades, atualizações e
eventos. Isso poderá ser feito por vários meios, inclusive e-mail, anúncios e
comunicações dentro dos apps, além de anúncios em plataformas de
* Para nossos fins comerciais e administrativos internos, como análises de
dados, desenvolvimento de novos serviços, melhoria, otimização ou modificação
dos Serviços, auditorias, monitoração e prevenção de fraude, identificação de
tendências de
* Poderemos usar informações pessoais, incluindo informações sigilosas, de
vários usuários dos Serviços para criar “dados agregados” não identificáveis
(por exemplo, relatórios que calculam o percentual de usuários que apresentam
uma determinada resposta ou resultado nos Questionários), que poderão ser
divulgados a terceiros.
* Se você nos apresentar ideias, propostas, sugestões, recomendações ou outros
materiais (“Feedback”), relacionados ou não aos Serviços.
* Como considerarmos necessário ou conveniente, e somente na medida permitida
pela legislação aplicável, para (a) dar cumprimento a processo judicial; (b)
responder a pedidos de autoridades públicas e governamentais, incluindo
autoridades públicas e governamentais fora do seu país de residência; (c)
proteger nossas operações ou as operações de nossas afiliadas, inclusive em
conexão com a investigação de ocorrências de segurança; ou (d) proteger os
direitos, a privacidade, a segurança ou as propriedades, nossos e/ou das
nossas afiliadas, seus e de
* Para personalizar a sua experiência com os Serviços, por exemplo, para
sugerir-lhe Questionários e serviços
5. FUNDAMENTAÇÃO LEGAL PARA A UTILIZAÇÃO DAS SUAS INFORMAÇÕES
PESSOAIS
Nós só coletamos, usamos e compartilhamos as suas informações pessoais quando
tivermos a convicção de que existe uma fundamentação legal adequada para tanto.
Isso pode acontecer porque:
* você nos deu seu consentimento para usar as informações pessoais, por
exemplo, ao aceitar receber o Serviço, fazer o registro para abertura de uma
conta, ou voluntariamente fornecer suas informações pessoais, ao responder a
um Questionário, por exemplo, ou dar seu consentimento expresso;
* o nosso uso das suas informações pessoais seja do nosso interesse legítimo na
condição de uma organização comercial (por exemplo, para os nossos fins
comerciais e administrativos internos, tais como análises de dados, a fim de
garantir que os Serviços estão funcionando bem, desenvolver novos serviços,
melhorar, otimizar ou modificar os Serviços, para auditorias, monitoração e
prevenção de fraude, identificação de tendências de uso). Nesses casos, nós
cuidaremos das suas informações sempre de forma equilibrada, respeitando seus
direitos de privacidade;
* o nosso uso das suas informações pessoais seja necessário para cumprir um
contrato ou para viabilizar a celebração de contrato com você, por exemplo,
quando você optar por receber os Serviços, terá obrigatoriamente que fornecer
seu nome e endereço de e-mail para registrar sua conta, a fim de receber os
Serviços. Para saber mais, consulte os nossos Termos de Serviço
(https://care.springhealth.com/terms_of_service); e/ou
* o nosso uso das suas informações pessoais seja necessário para cumprir uma
obrigação jurídica ou normativa relevante que nos caiba, por exemplo, de dar
cumprimento a um processo judicial, responder a pedidos de autoridades
públicas e governamentais, proteger nossas operações ou as operações de
nossas afiliadas, inclusive em conexão com a investigação de ocorrências de
segurança, ou proteger os direitos, a privacidade, a segurança ou as
propriedades, nossos e/ou das nossas afiliadas, seus e de
* Se quiser saber mais sobre a fundamentação legal que justifica nosso
processamento de informações pessoais, fique à vontade para nos contatar pelo
e- mail compliance@springhealth.com.
C. INFORMAÇÕES PESSOAIS QUE COLETAMOS DOS NOSSOS PRESTADORES
1. ENTRE AS INFORMAÇÕES PESSOAIS QUE COLETAREMOS SE VOCÊ SE
CANDIDATAR A TRABALHAR CONOSCO COMO PRESTADOR, E SEGUIR TRABALHANDO CONOSCO COMO
PRESTADOR, ESTÃO:
* Dados pessoais: como seu nome, endereço de e-mail, fotografia, nome de
solteira; apelido(s); endereços residenciais atual e anterior(es); data de
nascimento; local de nascimento; número de identidade (tais como passaporte,
registro geral nacional, carteira de habilitação) e nome completo de mãe/pai.
* Informações sobre a sua situação de emprego: nome do empregador; informações
de contato do empregador; nome do gerente responsável; informações de contato
do gerente responsável; cargo ocupado; salário; datas de admissão e saída;
motivo de saída do
* Informações sobre a sua formação e qualificações: nome da instituição de
ensino; informações de contato da instituição de ensino; número de matrícula;
informações de habilitação; área de estudo; datas de frequência da
instituição; datas de formatura.
* Outras informações: informações de pagamento, para que possamos fazer
pagamentos a você, e informações contidas em nossos sistemas de comunicação,
ou seja, nos recursos de comunicação da Spring Health usados por você
(comunicações por e-mail, telefone, celular e computador).
2. SE VOCÊ FOR UM DOS NOSSOS PRESTADORES, PODEREMOS USAR SEUS DADOS
PESSOAIS DAS SEGUINTES FORMAS:
* Para determinar, firmar e executar os termos que regerão a sua contratação
por nós, e para nos comunicar com você;
* Para pagar e administrar sua remuneração;
* Para administrar outros pedidos ou serviços solicitados por você durante o
seu tempo de trabalho conosco;
* Para garantir que o seu trabalho conosco transcorra de forma tranquila
(inclusive todas as atividades a serem realizadas antes, durante e depois do
período de contratação);
* Para monitorar e evitar problemas de segurança cibernética e uso não
autorizado das nossas informações, equipamentos e/ou sistemas de TI;
* Para manter uma identificação com foto em seu perfil; ou
* Quando necessário, para instituir processo judicial, investigar, fundamentar,
exercer ou apresentar defesa contra reclamação judicial; e para extinguir por
acordo qualquer reclamação judicial.
3. FUNDAMENTAÇÃO LEGAL PARA USO DAS SUAS INFORMAÇÕES PESSOAIS
Nós só coletamos, usamos e compartilhamos as suas informações pessoais quando
tivermos a convicção de que existe uma fundamentação legal adequada para tanto.
Isso pode acontecer porque:
* o nosso uso das suas informações pessoais seja necessário para cumprir um
contrato ou para viabilizar a celebração de contrato com você, tais como o
Contrato de Prestação de Serviços;
* o nosso uso das suas informações pessoais seja do nosso interesse legítimo na
condição de uma organização comercial (por exemplo, para monitorar e evitar
problemas de segurança cibernética e uso não autorizado das nossas
informações, equipamentos e/ou sistemas de TI, ou para manter uma
identificação com foto em seu perfil); e/ou
* o nosso uso das suas informações pessoais seja necessário para cumprir uma
obrigação jurídica ou normativa relevante que nos caiba, por exemplo, de dar
cumprimento a um processo judicial, responder a pedidos de autoridades
públicas e governamentais, proteger nossas operações ou as operações de
nossas afiliadas, inclusive em conexão com a investigação de ocorrências de
segurança, ou proteger os direitos, a privacidade, a segurança ou as
propriedades, nossos e/ou das nossas afiliadas, seus e de
* Se quiser saber mais sobre a fundamentação legal que justifica nosso
processamento de informações pessoais, fique à vontade para nos contatar pelo
e- mail compliance@springhealth.com.
4. COMPARTILHAMENTO DE INFORMAÇÕES PESSOAIS DENTRO DA SPRING CARE, COM
NOSSOS PRESTADORES DE SERVIÇOS E OUTRAS PARTES EXTERNAS
A. PODEREMOS COMPARTILHAR SUAS INFORMAÇÕES EM CIRCUNSTÂNCIAS LIMITADAS, DA
FORMA E PARA OS FINS DESCRITOS A SEGUIR:
1. dentro da Spring Health, quando essa divulgação for necessária para
viabilizar a nossa prestação dos Serviços ou a gestão do nosso
empreendimento, inclusive através da nossa Empresa de Serviços Médicos
Profissionais da marca Spring, a SH Medical Care of Kansas,
2. com terceiros que nos ajudam a gerir nosso empreendimento e entregar os
Serviços, por exemplo:
3. disponibilizaremos as suas informações pessoais aos nossos Prestadores,
conforme necessário para permitir que você utilize o item de Serviço
específico prestado por eles;
1. se você for um Prestador, nós compartilharemos as suas informações com
terceiros a fim de confirmar a sua qualificação para prestar os Serviços.
Todos os referidos terceiros aceitaram as restrições de confidencialidade e se
comprometeram a usar todas as informações pessoais compartilhadas com eles, ou
coletadas por eles a nosso serviço, exclusivamente para nos prestar o serviço
contratado. Esses poderão incluir serviços de hospedagem de sites, armazenamento
e análise de dados, plataformas de agendamento, disponibilização de
infraestrutura de tecnologia da informação e infraestruturas relacionadas,
entrega de e-mails, auditoria e outros serviços.
3. com os órgãos reguladores, incluindo, sem se limitar a, o Gabinete do
Comissário para a Informação do Reino Unido (ICO), a “Commission Nationale
de l’Informatique et des Libertés”, a “Bundesbeauftragte für Datenschutz und
Informationsfreiheit”, a Comissão de Proteção de Dados (DPC), a Autoridade
de Proteção de Dados da Suécia e a Autoridade Nacional de Proteção de Dados
do Brasil (ANPD), a fim de cumprir todas as leis, normas e regulamentações
aplicáveis, além de pedidos da autoridades policiais, agências reguladoras e
outros órgãos governamentais;
4. com nossos parceiros ou afiliadas, em formato estatístico, agregado,
informações não pessoais sobre os visitantes do nosso Site, padrões de
tráfego, e dados sobre o uso do Site com nossos parceiros ou afiliadas;
5. se, no futuro, vendermos ou transferirmos a totalidade ou qualquer parte do
nosso empreendimento ou bens para uma terceira parte, poderemos divulgar as
informações a qualquer comprador potencial ou efetivo do empreendimento ou
dos
5. ATUALIZAÇÕES AO SERVIÇO E PREFERÊNCIAS DE MARKETING
A. COMO USAMOS INFORMAÇÕES PESSOAIS PARA MANTER VOCÊ ATUALIZADO SOBRE OS
NOSSOS SERVIÇOS
Para proteger os direitos de privacidade e garantir que você tenha controle
sobre a forma como gerenciamos o uso de materiais de marketing com você,
tomaremos providências para limitar o marketing direto a um nível razoável e
proporcionado, e para apenas enviar a você comunicações que acreditemos ser do
seu interesse ou relevantes para você.
B. COMO VOCÊ PODE GERENCIAR SUAS PREFERÊNCIAS DE MARKETING
1. Você pode desativar o envio de algumas comunicações de marketing e o uso das
suas informações para fins de marketing, a qualquer tempo, entrando em
contato pelo e-mail careteam@springhealth.com ou clicando no link “cancelar
assinatura” (“unsubscribe”), que consta de todas as mensagens de marketing
enviadas a você, e solicitando a remoção da lista de comunicações futuras.
Você deve especificar se quer encerramento de todos os tipos de marketing ou
apenas de um tipo específico (por exemplo, comunicações por e-mail).
2. Você pode alterar a forma como seu navegador gerencia cookies, que podem ser
usados para a entrega de publicidade on-line, definindo as configurações do
seu
6. TRANSFERÊNCIAS INTERNACIONAIS DE INFORMAÇÕES PESSOAIS
1. A Spring Health é uma empresa dos EUA. Sendo assim, independentemente da sua
localização física, as suas informações pessoais poderão ser transferidas
para os EUA e armazenados no país, que pode adotar regras de proteção de
dados diferentes daqueles vigentes no seu país. A Spring Health tomará as
medidas indicadas para garantir que as transferências de informações
pessoais sejam realizadas em consonância com a legislação aplicável e
administradas criteriosamente a fim de proteger seus interesses e direitos
de privacidade.
Nesse sentido:
1. Garantimos que as transferências realizadas entre as organizações e
afiliadas da Spring Health serão cobertas por um acordo firmado pelos
membros da Spring Health (acordo entre as empresas do mesmo grupo), que
obrigue contratualmente cada organização a garantir que as informações
pessoais receberão um nível de proteção adequado e consistente sempre que
forem transferidas dentro do grupo da Spring Health;
2. Quando transferirmos as suas informações pessoais para fora da Spring Health
ou para terceiros que nos ajudam a prestar os Serviços, as partes externas
serão obrigadas a firmar um compromisso contratual para proteger suas
informações pessoais. Algumas dessas garantias terão a forma de exigências
amplamente reconhecidas, como a adoção de Cláusulas Contratuais Padrão
conferindo proteção a informações pessoais transferidas do Brasil para
outros países; ou
3. Quando recebemos pedidos de informações de autoridades policiais ou órgãos
reguladores, tomamos o cuidado de sempre confirmar a validade dos pedidos
antes de divulgar quaisquer informações
4. Você tem todo o direito de nos procurar caso queira saber mais sobre as
medidas de proteção que instituímos (e inclusive de ter acesso a uma cópia
de todos os compromissos contratuais firmados) para garantir a proteção
adequada das suas informações pessoais quando de sua transferência conforme
previsto acima.
7. COMO PROTEGEMOS E ARMAZENAMOS SUAS INFORMAÇÕES
A. SEGURANÇA
Implementamos e mantemos ativas as medidas, políticas e procedimentos
administrativos, físicos e técnicos de segurança que consideramos razoáveis e
adequados para reduzir o risco de perda ou destruição acidental, ou de acesso ou
divulgação não autorizados de tais informações, conforme razoável e indicado
para a natureza das informações em questão.
As medidas tomadas incluem a imposição de obrigações de confidencialidade aos
membros da nossa equipe e prestadores de serviços, e a destruição ou
anonimização permanente das informações pessoais quando não mais forem
necessárias para os fins que motivaram a sua coleta. Como a segurança das
informações depende em parte da segurança do computador que você utiliza para se
comunicar conosco e dos recursos de segurança que você adota para proteger seus
nomes de usuário e senhas, cabe a você também tomar medidas adequadas para
proteger as informações.
B. ARMAZENAMENTO DAS SUAS INFORMAÇÕES PESSOAIS
1. Nós retemos as suas informações pessoais pelo tempo que isso seja
razoavelmente necessário para os fins que motivaram a sua coleta, conforme
descrito nesta política de privacidade. Em algumas situações, poderemos
guardar suas informações pessoais por períodos mais longos, conforme exigido
ou permitido por lei, por exemplo, quando isso nos for imposto por
exigências legais, normativas, fiscais ou contábeis.
2. Em determinadas circunstâncias, poderemos guardar suas informações pessoais
por períodos mais longos a fim de documentarmos melhor as suas tratativas
conosco, para usar em caso de reclamação ou contestação, ou se acreditarmos
razoavelmente que existe potencial de litígio em relação às suas informações
pessoais ou
3. Como as nossas operações são conduzidas a partir dos EUA, todas as
informações pessoais que coletamos serão usadas e armazenadas nos EUA, sendo
regidas pela legislação dos EUA, e poderão ficar sujeitas a divulgação ao
governo dos EUA, ou a tribunais ou autoridades policiais ou agências
reguladoras dos EUA, consoante as leis do país.
8. DIREITOS LEGAIS QUE PODEM AJUDAR A GERENCIAR SUA PRIVACIDADE
1. Ressalvadas algumas isenções, e condicionado em alguns casos à atividade de
processamento que estivermos realizando, você tem alguns direitos em relação
às suas informações pessoais, inclusive os direitos de:
1. Acessar ou confirmar a existência de informações pessoais
2. Retificar / apagar, anonimizar ou bloquear as informações pessoais
3. Pedir a portabilidade das suas informações pessoais
4. Contestar o processamento de informações pessoais em algumas situações
5. Retirar seu consentimento para o processamento de informações pessoais
6. Obter informações sobre as organizações públicas e particulares com as quais
os seus dados pessoais tenham sido compartilhados
7. Pedir a revisão de decisões automatizadas
8. Registrar reclamação junto à sua autoridade supervisora ou às organizações
de proteção ao consumidor locais
Poderemos lhe pedir informações adicionais para confirmar sua identidade, por
motivos de segurança, antes de lhe revelar as informações pessoais solicitadas.
Na medida em que isso seja permitido pela legislação aplicável, reservamos o
direito de cobrar uma taxa,
quando permitido por lei, por exemplo, quando o pedido for claramente infundado
ou excessivo.
Você pode exercer seus direitos entrando em contato conosco pelo e-mail
careteam@springhealth.com. Respeitadas as considerações legais e outras
considerações oportunas, faremos tudo que seja razoavelmente possível para
atender seu pedido celeremente, ou lhe comunicaremos que são necessárias mais
informações para atender seu pedido.
Pode não ser sempre possível atender seu pedido integral, por exemplo, quando
isso afetar nossa obrigação de confidencialidade diante de outras pessoas, ou
quando tivermos o direito legal de tratar o pedido de outra forma.
B. DIREITO DE ACESSAR INFORMAÇÕES PESSOAIS OU DE CONFIRMAR A EXISTÊNCIA DO
PROCESSAMENTO
Você tem o direito de pedir para confirmarmos se os seus dados pessoais estão
sendo processados pela Spring Health, e que forneçamos uma cópia das suas
informações pessoais em nosso poder, além de ter o direito de ser informado
sobre: (a) a fonte que originou as suas informações pessoais; (b) as
finalidades, a fundamentação legal e as formas de processamento; (c) a
identidade do processador; e (d) as organizações ou categorias de organizações
para as quais as suas informações pessoais poderão ser transferidas.
C. DIREITO DE RETIFICAR, APAGAR, ANONIMIZAR OU BLOQUEAR AS INFORMAÇÕES
PESSOAIS
1. Você tem o direito de pedir a retificação de informações pessoais incorretas
ou incompletas, e de pedir que atualizemos qualquer informação pessoal
desatualizada. Nós poderemos, antes de retificar ou atualizar as informações
pessoais, confirmar se estão corretas.
2. Além disso, você pode nos pedir para apagar, anonimizar ou bloquear suas
informações pessoais, em situações limitadas, quando:
3. elas não mais forem necessárias para os fins que motivaram a sua coleta; ou
4. elas forem processadas ilegalmente; ou
5. necessário para cumprir uma obrigação legal vinculante da Spring
6. Não teremos a obrigação de atender seu pedido de apagar, anonimizar ou
bloquear as informações pessoais quando o processamento de suas informações
pessoais for necessário:
7. para permitir cumprimento de uma obrigação legal; ou
8. para a demonstração, a instituição ou a apresentação de defesa contra
reclamação judicial;
D. DIREITO DE PEDIR A PORTABILIDADE DE SUAS INFORMAÇÕES PESSOAIS
1. Você pode nos pedir para lhe disponibilizar as suas informações pessoais em
um formato estruturado, legível por máquina, de uso corriqueiro, ou pedir
que sejam transferidas diretamente para outro processador de dados, conforme
as instruções específicas da Autoridade Nacional:
E. DIREITO DE CONTESTAR O PROCESSAMENTO DE SUAS INFORMAÇÕES PESSOAIS
F. DIREITO DE REVOGAR SEU CONSENTIMENTO
Nas hipótese em que a obtenção do seu consentimento constitua a nossa base legal
para o processamento de seus dados pessoais, você terá o direito de revogar seu
consentimento, a qualquer tempo, enviando e-mail para careteam@springhealth.com.
Veja que em algumas situações a revogação do seu consentimento poderá prejudicar
nossa capacidade de lhe prestar os Serviços.
G. DIREITO DE OBTER INFORMAÇÕES SOBRE O COMPARTILHAMENTO DE DADOS
Você tem o direito de solicitar informações sobre as organizações públicas e
particulares com as quais os seus dados pessoais tenham sido compartilhados.
H. DIREITO DE PEDIR A REVISÃO DE DECISÕES AUTOMATIZADAS
Você tem o direito de pedir a revisão, por uma pessoa física, de decisões
tomadas exclusivamente com base no processamento automatizado de seus dados
pessoais, quando as decisões afetarem os seus interesses, incluindo as decisões
em vista da definição de seu perfil pessoal, profissional, de consumidor ou de
crédito, ou aspectos da sua personalidade.
I. DIREITO DE REGISTRAR RECLAMAÇÃO JUNTO À AUTORIDADE SUPERVISORA OU ÀS
ORGANIZAÇÕES DE PROTEÇÃO AO CONSUMIDOR LOCAIS
Você tem o direito de registrar reclamação junto à autoridade supervisora ou às
organizações de proteção ao consumidor locais se tiver alguma apreensão sobre a
forma como estamos processando as suas informações pessoais.
Pedimos que tente primeiro resolver o assunto conosco, ainda que você tenha o
direito de contatar a sua autoridade supervisora a qualquer tempo.
9. ENTRE EM CONTATO
Se tiver alguma pergunta sobre esta política de privacidade, pedimos que entre
em contato conosco pelo e-mail compliance@springhealth.com, ou com a nossa
Diretoria de Proteção de Dados (IT Governance Europe Limited), pelo e-mail
eurep@itgovernance.eu.
Não deixe de incluir o nome da nossa empresa em todas as suas comunicações.
Se tiver alguma pergunta, preocupação ou reclamação sobre a nossa conformidade
com esta política de privacidade ou as leis de proteção de dados, ou se quiser
exercer seus direitos, recomendamos primeiro entrar em contato pelo e-mail
compliance@springhealth.com. Nos comprometemos a investigar e resolver as
reclamações e controvérsias, e faremos tudo o que for razoavelmente possível
para acatar seu desejo de exercer seus direitos o mais rapidamente possível e,
em todo caso, respeitando os prazos estipulados nas leis de proteção de dados.
Last Updated: December 7, 2021
Spring Care, Inc. is concerned about privacy issues and wants you to be familiar
with how we collect, use and disclose information and does so in accordance with
laws applicable to our business. This Privacy Policy describes our practices in
connection with information that we collect through websites operated by us from
which you are accessing this Privacy Policy (the “Website”), through the
software applications made available by us for use on or through computers and
mobile devices (the “Apps”), and through our social media pages that we control
from which you are accessing this Privacy Policy, as well as through
HTML-formatted email messages that we may send to you that link to this Privacy
Policy (all of the foregoing, collectively, the “Services”).
From time to time, we may make changes to this Privacy Policy. The Privacy
Policy is current as of the “last revised” date which appears at the top of this
page.
PERSONAL INFORMATION
PERSONAL INFORMATION WE MAY COLLECT
“Personal Information” is information that directly or indirectly identifies you
as an individual or relates to an identifiable person, including: Name, Email
address, Health Information in connection with the quizzes, tests, and
questionnaires we make available through the Services (the “Questionnaires”). If
you submit any Personal Information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this Privacy Policy.
HOW WE MAY COLLECT PERSONAL INFORMATION
We and our service providers may collect Personal Information in a variety of
ways, including:
* Through the Services: We may collect Personal Information directly from you
through the Services, e.g., when you answer a Questionnaire or register for
an
* From Other Sources: We may receive your Personal Information from other
sources with your consent or as permitted by applicable law, such as from
your insurance or healthcare provider, public databases, joint marketing
partners and other third
When required by applicable law, we will ask you to confirm your consent at the
moment of collection.
HOW WE MAY USE AND DISCLOSE YOUR PERSONAL INFORMATION
Spring may have an arrangement with your insurance or healthcare provider and
under that arrangement may be permitted to use and disclose your Personal
Information as directed by them, consistent with applicable law. Spring also
uses and discloses Personal Information to provide the Services as described
below.
WE MAY USE PERSONAL INFORMATION:
* To respond to your inquiries, fulfill your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have taken. To send administrative
information to you, for example, information regarding the Services and changes
to our terms, conditions and policies.
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar products to
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage trends, but, in
some cases that will be only to the extent such use of Personal Information
is permitted or required by your insurance or healthcare provider and
applicable law.
* As we believe to be necessary or appropriate, and only as permitted under the
Health Insurance Portability & Accountability Act and amendments thereto
(HIPAA) or other applicable law such as Canada’s Personal Information
Protection and Electronic Documents Act, the Quebec Act respecting the
protection of personal information in the private sector, and Ontario’s
Personal Health Information Protection Act: (a) to comply with legal process;
(b) to respond to requests from public and government authorities, including
public and government authorities outside your country of residence; (c) to
protect our operations or those of any of our affiliates, including in
connection with investigating security incidents; or (d) to protect our
rights, privacy, safety or property, and/or that of our affiliates, you or
* For such other purposes as you may consent or as may be authorized or
required by applicable law.
When required by applicable law, we will ask you to confirm your consent to such
uses at the moment of collection.
YOUR PERSONAL INFORMATION MAY BE TRANSFERRED OR DISCLOSED:
* To our third party service providers who assist us to provide the Services
(such as website hosting, data analysis, information technology and related
infrastructure provision, email delivery, auditing and other services), and
with whom we have a contract that includes appropriate privacy
* To third parties, such as your insurance or healthcare provider, consistent
with your For example, you may opt in to allow us to share your responses to
and results of any Questionnaires.
* As we believe to be necessary or appropriate, and only as permitted under
applicable law, such as Canada’s Personal Information Protection and
Electronic Documents Act, the Quebec Act respecting the protection of
personal information in the private sector, and Ontario’s Personal Health
Information Protection Act: (a) to comply with legal process; (b) to respond
to requests from public and government authorities, including public and
government authorities outside your country of residence; (c) to protect our
operations or those of any of our affiliates, including in connection with
investigating security incidents; or (d) to protect our rights, privacy,
safety or property, and/or that of our affiliates, you or
* To such third parties and for such purposes to which you consent or which may
be authorized or required by
OTHER INFORMATION WE MAY COLLECT
“Other Information” is any information that does not reveal your specific
identity or does not directly relate to an individual, such as:
* Browser and device information
* App usage data
* Information collected through cookies, pixel tags and other technologies
* General demographic information
* Aggregated information
If we are required to treat Other Information as Personal Information under
applicable law, then we may use it for the purposes for which we use and
disclose Personal Information as detailed in this Policy.
HOW WE MAY COLLECT OTHER INFORMATION
We and our third party service providers may collect Other Information in a
variety of ways, including:
* Through your browser or device: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are using. We use this information to ensure
that the Services function
* Through your use of the Apps: When you download and use the Apps, we and our
service providers may track and collect usage data, such as the date and time
the App on your device accesses our servers and what information and files
have been downloaded to the App based on your device
* Using pixel tags and other similar technologies: Pixel tags (also known as
web beacons and clear GIFs) may be used in connection with some Services to,
among other things, track the actions of users of the Services (including
email recipients), and compile statistics about usage of the Services and
response
* Analytics: We use Google Analytics, which uses cookies and similar
technologies to collect and analyze information about use of the Services and
report on activities and trends. This service may also collect information
regarding the use of other websites, apps and online resources. You can learn
about Google’s practices by going to http://www.google.com/policies/privacy,
and opt out of them by downloading the Google Analytics opt-out browser
add-on, available at https://tools.google.com/dlpage/gaoptout.
* IP Address: Your IP address is a number that is automatically assigned to the
computer that you are using by your Internet Service Provider (ISP). An IP
address may be identified and logged automatically in our server log files
whenever a user accesses the Services, along with the time of the visit and
the page(s) that were visited. Collecting IP addresses is standard practice
and is done automatically by many websites, applications and other We use IP
addresses for purposes such as calculating usage levels, diagnosing server
problems and administering the Services. We may also derive your approximate
location from your IP address.
* Physical Location: We may collect the physical location of your device by,
for example, using satellite, cell phone tower or WiFi We may use your
device’s physical location to provide you with personalized location-based
services and content. You may be permitted to allow or deny such use, but, if
you do, we may not be able to provide you with the applicable personalized
services and content.
FROM YOU: INFORMATION SUCH AS YOUR PREFERRED MEANS OF COMMUNICATION IS COLLECTED
WHEN YOU VOLUNTARILY PROVIDE IT.HOW WE MAY USE AND DISCLOSE OTHER INFORMATION
We may use and disclose Other Information for any purpose, except where we are
required to do otherwise under applicable law. In some instances, we may combine
Other Information with Personal Information. If we do, we will treat the
combined information as Personal Information as long as it is combined.
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the
privacy, information or other practices of any third parties, including any
third party operating any site or service to which the Services link. The
inclusion of a link on the Services does not imply endorsement of the linked
site or service by us or by our affiliates. In addition, we are not responsible
for the information collection, use, disclosure or security policies or
practices of other organizations, such as Facebook, Apple, Google, Microsoft,
RIM or any other app developer, app provider, social media platform provider,
operating system provider, wireless service provider or device manufacturer,
including with respect to any Personal Information you disclose to other
organizations through or in connection with the Services.
SECURITY AND RETENTION
We seek to use administrative, physical, and technical safeguards that are
reasonable and appropriate for the protection of the Personal Information in our
custody or control. Unfortunately, no data transmission or storage system can be
guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the
security of your account has been compromised), please immediately notify us in
accordance with the “Contacting Us” section below. We will retain your Personal
Information in a file specific to you at our offices in 245 Fifth Ave., 21sth
floor, New York, NY 10016 and the data centers of our service providers. We will
retain your Personal Information for the period necessary to fulfill the
purposes outlined in this Privacy Policy unless a longer retention period is
required or permitted by law.
As our operations are conducted from the US, all Personal Information that we
collect is used and stored in the US, is subject to US laws, and may be subject
to disclosure to US governments, courts or law enforcement or regulatory
agencies pursuant to those laws.
INDIVIDUAL RIGHTS
The following six rights are collectively referred to as the “Individual
Rights.”
1. The right to access – You have the right to request copies of your personal
data that Spring Care, Inc. possesses. We may charge you a small fee for
this service;
2. The right to rectification – You have the right to request that Spring Care,
Inc, correct any information you believe is inaccurate. You also have the
right to request that Spring Care, Inc. complete information you believe is
incomplete;
3. The right to erasure — You have the right to request that Spring Care, erase
your personal data, under certain conditions;
4. The right to restrict processing – You have the right to request that Spring
Care, Inc, restrict the processing of your personal data, under certain
conditions;
5. The right to object to processing – You have the right to object to Spring
Care, ’s processing of your personal data, under certain conditions; and
6. The right to data portability – You have the right to request that Spring
Care, Inc. transfer the data that we have collected to another organization,
or directly to you, under certain conditions.
If you would like to exercise any of your Individual Rights regarding Personal
Information that you have previously provided to us, you may do so by logging
into your account within the Services or by contacting us in accordance with the
“Contacting Us” section below. In your request, please make clear what
Individual Right you are exercising. For your protection, we may only implement
requests with respect to the Personal Information associated with the particular
email address that you use to send us your request, and we may need to verify
your identity before implementing your request. We will try to comply with your
request as soon as reasonably practicable and in compliance with applicable law.
Where appropriate, we will transmit the amended information to third parties
having access to your Personal Information. We may be prevented from complying
with a request to exercise an Individual Right. In such circumstances, we will
respond to your request to exercise your Individual Right with a response
stating that we cannot comply with such a request and, if legally allowed, why.
Reasonable fees may be charged for any copy, transcription, or communication of
personal information: when such fees are applicable, you will be notified in
advance.
USE OF SERVICES BY MINORS
Services are not directed to individuals under the age of thirteen (13) (14, in
the province of Quebec) without parental consent and supervision. Before
providing any Personal Information of a minor under 13 (14, in the province of
Quebec), an informed consent shall be provided verifying that the User is the
parent or legal guardian of the verified minor, that the User has the authority
to make medical decisions about the health of the minor, and that the User has
received, reviewed, and accepted this Privacy Policy and the terms within the
informed consent (Informed Consent). If we learn that we have collected Personal
Information from a child under 13 (14, in the province of Quebec) who is not the
verified minor of a User or for whom no Informed Consent has been obtained from
the parent or guardian, we will delete that information as quickly as possible.
ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS
You have the right to request that we disclose certain information to you about
our collection and use of your personal information over the past 12 months.
Once we receive and confirm your verifiable consumer request, we will disclose
to you any of the following, as requested:
* The categories of personal information we collected about
* The categories of sources for the personal information we collected about Our
business or commercial purpose for collecting or selling that personal
information.
* The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about
* If we disclosed your personal information and identify the personal
information categories that each category of recipient
DELETION REQUEST RIGHTS
You have the right to request that we delete any of your personal information
that we collected from you and retained, subject to certain exceptions. Once we
receive and confirm your verifiable consumer request, we will delete (and direct
our service providers to delete) your personal information from our
records, unless an exception applies. We may deny your deletion request if
retaining the information is necessary for us or our service providers to:
1. Comply with a legal
2. Detect security incidents, protect against malicious, deceptive, fraudulent,
or illegal activity, or prosecute those responsible for such
3. Debug products to identify and repair errors that impair existing intended
4. Make other internal and lawful uses of that information that are compatible
with the context in which you provided it
RESPONSE TIMING AND FORMAT
We endeavor to respond to a verifiable consumer request within 45 days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing. If you have an account with us, we will
deliver our written response to that account. If you do not have an account with
us, we will deliver our written response by mail or electronically, at your
option. Any disclosures we provide will only cover the 12-month period preceding
the verifiable consumer request’s receipt. The response we provide will also
explain the reasons we cannot comply with a request, if applicable.
NON-DISCRIMINATION
We will not discriminate against you for exercising any of your rights. Unless
permitted under applicable law, we will not:
* Deny you goods or
* Charge you different prices or rates for goods or services, including through
* granting discounts or other benefits, or imposing
* Provide you a different level or quality of goods or
* Suggest that you may receive a different price or rate for goods or services
or a different level or quality of goods or
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “Last Updated” legend at the top of this
page indicates when this Privacy Policy was last revised. Any changes will
become effective when we post the revised Privacy Policy on the Services. Your
use of the Services following these changes means that you accept the revised
Privacy Policy.
CONTACTING US
If you have any questions about this Privacy Policy, please contact us at
careteam@springhealth.com or the Security Officer at
compliance@springhealth.com. Because email communications are not always secure,
please do not include sensitive information in your emails to us.
QUEBEC RESIDENTS
If you are a resident of the province of Quebec, Canada, the following specific
terms, conditions and rights apply to you pursuant to the Act respecting the
protection of personal information in the private sector, (CQLR c. P-39.1).
We will only collect, use, or communicate your personal information with your
consent. In certain cases, we may not be able to provide certain services to you
or process an application on your behalf if you do not agree to the collection
of personal information.
The means by which we may collect your personal information are those listed in
the “How we may collect your personal information” and “How we may collect other
information” (to the extent that such “other information” is considered personal
information under Quebec law) in the policy above.
In certain cases, we may collect your personal information using tracking or
profiling technology. When such technology is used, you will be informed of such
use, as well as how to activate and deactivate such functions.
The purposes for which we collect your personal information are those listed in
the “We may use and disclose your personal information” section in the policy
above.
We may, in certain circumstances, render decisions based on an automatic process
using your personal information. Whenever such a decision is rendered, you will
be informed accordingly. Upon request, we will notify you of the personal
information used to render the decision and of the reasons and parameters
considered. You will also have the right to request that the personal
information used be corrected or rectified and present your observations.
Your personal information may be communicated to third party service providers
and business partners for the purposes identified in the policy above.
Your personal information may be communicated outside of the province of Quebec,
including in the United States.
We may, in certain cases, use or communicate your personal information, without
your consent, for certain other purposes permitted by law, such as fraud
prevention or to provide a service requested by you.
In addition to the rights set out in the “Individual rights” section in the
policy above, you have the right to:
* request access to your personal information;
* request rectification or correction of your personal information;
* request deindexation of your personal information in certain circumstances;
* request data portability (i.e. request a copy of your personal information in
a commonly used technological format);
* withdraw your consent to the use or communication of your personal
If you wish to exercise any of the rights above, please contact us at
careteam@springhealth.com. Reasonable fees may be charged for any copy,
transcription, or communication of personal information: when such fees are
applicable, you will be notified in advance.
Dernière mise à jour : 1er décembre 2021
POLITIQUE DE CONFIDENTIALITÉ
Spring Care Inc. est soucieuse de la protection des renseignements personnels et
souhaite que vous vous familiarisiez avec la façon dont nous recueillons,
utilisons et communiquons les renseignements personnels en conformité avec lois
applicables à notre entreprise. Cette Politique de confidentialité décrit nos
pratiques en lien avec les informations que nous recueillons via les sites Web
que nous exploitons à partir desquels vous accédez à cette Politique de
confidentialité (le « Site Web »), via les applications logicielles mises que
nous rendons disponibles pour une utilisation sur ou via des ordinateurs et
appareils mobiles (les « Applications »), via nos pages de médias sociaux que
nous contrôlons et à partir desquelles vous accédez à cette Politique de
confidentialité, ainsi que via des e- mails au format HTML que nous pouvons vous
envoyer et qui renvoient à cette Politique de confidentialité (tout ce qui
précède, collectivement, les « Services »).
Nous pouvons apporter des modifications à la présente Politique de
confidentialité de temps à autre. La Politique de confidentialité est à jour à
la date de la « dernière révision » qui figure en haut de cette page
RENSEIGNEMENTS PERSONNELS
RENSEIGNEMENTS PERSONNELS QUE NOUS POUVONS RECUEILLIR
Les « Renseignements personnels » sont des renseignements qui, directement ou
indirectement, permettent de vous identifier en tant qu’individu ou qui
concernent une personne identifiable. Ils comprennent notamment : le nom,
l’adresse courriel, les informations relatives à la santé en rapport avec les
quiz, tests et questionnaires que nous rendons disponibles via les Services (les
« Questionnaires »). Si vous soumettez des Renseignements personnels relatifs à
d’autres personnes à nous ou à nos fournisseurs de services dans le cadre des
Services, vous déclarez que vous avez le droit de le faire et de nous autoriser
à utiliser ces Renseignements personnels conformément à la présente Politique de
confidentialité.
COMMENT NOUS POUVONS RECUEILLIR DES RENSEIGNEMENTS PERSONNELS
Nous et nos fournisseurs de services pouvons recueillir des Renseignements
personnels de diverses manières, notamment
* À travers les Services : Nous pouvons recueillir des Renseignements
personnels directement auprès de vous à travers les Services, par exemple,
lorsque vous répondez à un Questionnaire ou créez un
* D’autres sources : Nous pouvons, avec votre consentement ou dans la mesure
permise par la loi applicable, recevoir vos Renseignements personnels
d’autres sources telles que votre assureur, votre fournisseur de soins de
santé, des bases de données publiques, des partenaires de marketing, et
d’autres tierces
Lorsque la loi applicable l’exige, nous vous demanderons de confirmer votre
consentement au moment de recueillir vos Renseignements personnels.
COMMENT NOUS POUVONS UTILISER ET COMMUNIQUER VOS RENSEIGNEMENTS PERSONNELS
Spring peut avoir une entente avec votre assureur ou votre fournisseur de soins
de santé et, en vertu de cet accord, peut être autorisé à utiliser et à
communiquer vos Renseignements personnels selon leurs instructions et en
conformité avec la loi applicable. Spring peut également utiliser et communiquer
des Renseignements personnels pour fournir les services décrits ci-dessous.
NOUS POUVONS UTILISER DES RENSEIGNEMENTS PERSONNELS :
* Pour répondre à vos questions ou demandes, ainsi que pour vous faire parvenir
les communications que vous nous demandez, telles que les résultats d’un
Questionnaire auquel vous avez répondu. Nous pouvons également utiliser vos
Renseignements personnels pour vous envoyer des informations de nature
administrative, telles que des informations concernant les Services ou les
modifications apportées à nos modalités d’utilisation et
* Pour permettre de personnaliser votre expérience dans le cadre de votre
utilisation des Services, par exemple, en vous présentant des Questionnaires
ou des produits
* Pour des fins de gestion interne et à des fins commerciales, telles que
l’analyse de données, le développement de nouveaux services, l’amélioration
ou la modification des Services, pour des fins de vérification ou d’audit,
pour des fins de surveillance et de prévention de la fraude, ou pour
identifier des tendances d’utilisation. Dans certains cas, l’utilisation de
vos Renseignements personnels à ces fins sera limitée à ce qui est autorisé
ou requis par votre assureur ou votre fournisseur de soins de santé et par la
loi
* De la manière que nous jugeons nécessaire ou appropriée, et uniquement dans
la mesure permise par les lois applicables en matière de protection de la vie
privée telles que la Loi sur la protection des renseignements personnels et
les documents électroniques du Canada, la Loi sur la protection des
renseignements personnels dans le secteur privé du Québec, et la Loi de 2004
sur la protection des renseignements personnels sur la santé de l’Ontario,
dans les situations suivantes : (a) pour se conformer à une ordonnance dans
le cadre d’une procédure judiciaire; (b) pour répondre aux demandes des
autorités publiques et gouvernementales, y compris les autorités publiques et
gouvernementales autres que celles de votre pays de résidence; (c) pour
protéger nos opérations ou celles de l’une de nos sociétés affiliées, y
compris dans le cadre d’enquêtes sur des incidents de sécurité; ou (d) pour
protéger nos droits de manière générale, notre droit à la confidentialité,
notre sécurité ou nos biens, ainsi que ceux de nos sociétés affiliées, les
vôtres, ou ceux de tierces
* Pour d’autres fins auxquelles vous avez donné votre consentement ou qui
peuvent être autorisées ou requises par la loi
Lorsque la loi applicable l’exige, nous vous demanderons de confirmer votre
consentement à de telles utilisations au moment de recueillir vos Renseignements
personnels.
VOS RENSEIGNEMENTS PERSONNELS PEUVENT ÊTRE TRANSFÉRÉS OU COMMUNIQUÉS :
* À nos fournisseurs de services tiers qui nous aident à fournir les Services
(ce qui inclut des services tels que l’hébergement de sites Web, l’analyse de
données, la fourniture de technologies de l’information et d’infrastructures
connexes, la livraison de courrier électronique, des services de
vérifications et d’audit, ainsi que d’autres services), et avec lesquels nous
avons conclu un contrat qui comprend des obligations de confidentialité
appropriées.
* À certains tiers, tels que votre assureur ou votre fournisseur de soins de
santé, conformément à vos instructions. Par exemple, vous pouvez choisir de
nous permettre de partager vos réponses ainsi que vos résultats en lien avec
certains Questionnaires auxquels vous répondez.
* De la manière que nous jugeons nécessaire ou appropriée, et uniquement dans
la mesure permise par les lois applicables en matière de protection de la vie
privée telles que la Loi sur la protection des renseignements personnels et
les documents électroniques du Canada, la Loi sur la protection des
renseignements personnels dans le secteur privé du Québec, et la Loi de 2004
sur la protection des renseignements personnels sur la santé de l’Ontario,
dans les situations suivantes : (a) pour se conformer à une ordonnance dans
le cadre d’une procédure judiciaire; (b) pour répondre aux demandes des
autorités publiques et gouvernementales, y compris les autorités publiques et
gouvernementales autres que celles de votre pays de résidence; (c) pour
protéger nos opérations ou celles de l’une de nos sociétés affiliées, y
compris dans le cadre d’enquêtes sur des incidents de sécurité; ou (d) pour
protéger nos droits de manière générale, notre droit à la confidentialité,
notre sécurité ou nos biens, ainsi que ceux de nos sociétés affiliées, les
vôtres, ou ceux de tierces .
* À d’autre tierces parties, pour les fins auxquelles vous avez donné votre
consentement ou qui peuvent être autorisées ou requises par la loi
AUTRES RENSEIGNEMENTS QUE NOUS POUVONS RECUEILLIR
L’expression « Autres renseignements » désigne tout renseignement qui ne permet
pas de vous identifier ou qui n’a pas de lien direct avec une personne physique,
et comprend, à titre d’exemple :
* Les informations sur le navigateur et l’appareil utilisés
* Les données d’utilisation des applications
* Les renseignements recueillis via les témoins de connexion (cookies), les
pixels balises (pixel tags) et d’autres technologies similaires
* Certains renseignements généraux d’ordre démographique
* Les renseignements agrégés
Si la loi applicable nous oblige à traiter les Autres renseignements comme des
Renseignements personnels, nous pourrons les utiliser et les communiquer aux
fins qui sont énoncées dans la présente Politique.
COMMENT NOUS POUVONS RECUEILLIR LES AUTRES RENSEIGNEMENTS
Nous et nos fournisseurs de services tiers pouvons recueillir d’Autres
renseignements de plusieurs manières, notamment :
* Via votre navigateur ou appareil : Certains renseignements sont recueillis
automatiquement par la plupart des navigateurs ou par votre Ces
renseignements peuvent inclure l’adresse MAC (Media Access Control), le type
d’ordinateur (Windows ou Macintosh), la résolution de l’écran, le nom et la
version du système d’exploitation, le fabricant et le modèle de l’appareil,
la langue, le type et la version du navigateur Web, ainsi que le nom et la
version des Services (incluant l’Application) que vous utilisez. Nous
utilisons ces renseignements pour nous assurer que les Services fonctionnent
correctement.
* Par votre utilisation des Applications : Lorsque vous téléchargez et utilisez
les Applications, nous et nos fournisseurs de services pouvons recueillir et
faire un suivi de certaines données d’utilisation telles que la date et
l’heure auxquelles l’Application sur votre appareil accède à nos serveurs et
quelles informations ou fichiers ont été téléchargés sur l’Application en
fonction de votre numéro d’appareil.
* Utilisation de pixels balises (pixel tags) et d’autres technologies
similaires : Les pixels invisibles (également appelés balises Web, Web
beacons, ou GIF invisibles) peuvent être utilisés en lien
avec certains Services afin notamment de suivre les actions des utilisateurs des
Services (y compris les destinataires de courriels) et de compiler des
statistiques sur l’utilisation des Services et sur les taux de réponse.
* Analytique : Nous utilisons le service Google Analytics, qui utilise des
témoins de connexion (cookies) et d’autres technologies similaires pour
recueillir et analyser certains renseignements sur l’utilisation des Services
et produire des rapports sur les activités et les tendances. Ce service peut
également recueillir des informations concernant l’utilisation d’autres sites
Web, applications et ressources disponibles en ligne. Vous pouvez en savoir
plus sur les pratiques de Google en vous rendant sur
https://www.google.com/policies/privacy. Vous pouvez également désactiver ces
fonctions et vous désinscrire en téléchargeant le module complémentaire de
navigateur (add-on) pour la désactivation de Google Analytics, disponible sur
https://tools.google.com/dlpage/gaoptout.
* Adresse IP : Votre adresse IP est un numéro qui est automatiquement attribué
à l’ordinateur que vous utilisez par votre fournisseur d’accès Internet
(Internet Service Provider ou ISP). Une adresse IP peut être identifiée et
enregistrée automatiquement dans nos fichiers journaux de serveur chaque fois
qu’un utilisateur accède aux Services, en même temps que l’heure de la visite
et la ou les pages visitées. La collecte d’adresses IP est une pratique
courante et est effectuée automatiquement par de nombreux sites Web,
applications et autres services. Nous utilisons les adresses IP à des fins
telles que le calcul des niveaux d’utilisation, le diagnostic des problèmes
de serveur et l’administration des Services. Nous pouvons également déduire
votre emplacement approximatif à partir de votre adresse
* Emplacement physique : Nous pouvons recueillir l’emplacement physique de
votre appareil en utilisant, par exemple, des signaux satellite, ou provenant
de tours de téléphonie cellulaire ou de réseaux sans fil (Wi-Fi). Nous
pouvons utiliser l’emplacement physique de votre appareil pour vous fournir
des services et du contenu personnalisés basés sur la localisation. Certaines
fonctionnalités peuvent vous permettre d’autoriser ou non de telles Si vous
décidez de ne pas permettre l’utilisation de votre emplacement physique, nous
pourrions ne pas être en mesure de vous fournir certains services et contenu
personnalisés.
* De vous: Nous pouvons recueillir certains renseignements que vous nous
fournissez volontairement, tels que vos préférences quant aux moyens de
COMMENT NOUS POUVONS UTILISER ET COMMUNIQUER VOS AUTRES RENSEIGNEMENTS
Nous pouvons utiliser et divulguer les Autres renseignements à n’importe quelle
fin, à moins que la loi applicable nous oblige à faire autrement. Dans certains
cas, nous pouvons combiner ces Autres renseignements et des Renseignements
personnels. Si nous le faisons, nous traiterons les renseignements ainsi
combinés comme des Renseignements personnels, et ce jusqu’à ce qu’ils cessent
d’être combinés.
SERVICES FOURNIS PAR DES TIERS
Cette Politique de confidentialité ne couvre pas les pratiques de tiers (y
compris tout tiers exploitant un site ou un service auquel peut mener un lien
accessible à travers les Services) en matière de confidentialité, de gestion des
renseignements, ou autres. Nous ne sommes aucunement responsables pour les
pratiques de ces tiers. L’inclusion d’un lien dans les Services ne signifie ni
n’implique notre approbation du site ou du service auquel mène (ou celle de nos
entités affiliées). De plus, nous ne sommes pas responsables de la collecte, de
l’utilisation, de la communication, ou des politiques ou pratiques de sécurité
d’autres organisations, telles que Facebook, Apple, Google, Microsoft, RIM, ou
de tout autre développeur ou fournisseur d’applications, fournisseur de
plate-forme de médias sociaux, fournisseur de système d’exploitation,
fournisseur de services de téléphonie sans fil, ou fabricant
d’appareils, y compris en ce qui concerne les Renseignements personnels que vous
pouvez divulguer à d’autres organisations à travers ou en lien avec les
Services.
SÉCURITÉ ET RÉTENTION
Nous nous efforçons d’utiliser des mesures de protection administratives,
physiques et techniques raisonnables et appropriées pour assurer la protection
des Renseignements personnels qui sont sous notre garde ou notre contrôle.
Malheureusement, aucune transmission de données ou système de stockage ne peut
être garanti sécurisé à 100%. Si vous avez des motifs de croire que votre
interaction avec nous n’est plus sécurisée (par exemple, si vous pensez que la
sécurité de votre compte a été compromise), veuillez nous en informer
immédiatement de la manière prévue à la section « Nous contacter » ci-dessous.
Nous conserverons vos Renseignements personnels dans un dossier qui vous est
spécifique et qui sera conservé dans nos bureaux situés au 245 Fifth Ave., 21sth
floor, New York, NY 10016, ainsi que dans les centres de données de nos
fournisseurs de services. Nous conserverons vos Renseignements personnels
pendant la période nécessaire pour les fins énoncées dans la présente Politique,
à moins que la loi applicable nous permette ou nous oblige à les conserver
pendant une période plus longue.
Nos activités sont menées à partir des États-Unis. Par conséquent, tous les
Renseignements personnels que nous recueillons sont utilisés et stockés aux
États-Unis, sont assujettis aux lois des États-Unis et peuvent être communiqués
aux organismes gouvernementaux, tribunaux, organismes de réglementation ou aux
organismes chargés de l’application de la loi des États-Unis conformément à ces
lois.
DROITS INDIVIDUELS
L’expression « Droits individuels » désigne, collectivement, les six droits
énoncés ci-dessous :
1. Droit d’accès – Vous avez le droit de demander une copie de vos
renseignements personnels qui sont en possession de Spring Care Inc. Des
frais minimes peuvent vous être exigés à cette fin;
1. Droit à la rectification – Vous avez le droit de demander que Spring Care
Inc. corrige tout renseignement personnel que vous pensez être inexact. Vous
avez également le droit de demander que Spring Care, Inc. complète tout
renseignement personnel que vous jugez incomplet;
* Droit à l’effacement — Vous avez le droit de demander à Spring Care Inc.
d’effacer vos renseignements personnels, à certaines conditions;
1. Droit de limiter le traitement – Vous avez le droit de demander à Spring
Care Inc de limiter le traitement de vos renseignements personnels, à
certaines conditions;
1. Droit de vous opposer au traitement – Vous avez le droit de vous opposer au
traitement par Spring Care Inc. de vos renseignements personnels, à
certaines conditions; et
1. Droit à la portabilité – Vous avez le droit de demander à Spring Care Inc.
de transférer vos renseignements personnels qui ont été recueillis à une
autre organisation, ou directement à vous, à certaines
Si vous souhaitez exercer l’un de vos Droits individuels en lien avec les
Renseignements personnels que vous nous avez fournis précédemment, vous pouvez
le faire en vous connectant à votre compte pour les Services ou en nous
contactant de la manière indiquée dans la section « Nous contacter » ci-
dessous. Nous vous demandons d’indiquer clairement le type de droit que vous
exercez dans toute demande à cet effet. Afin d’assurer votre protection, nous ne
pourrons répondre qu’aux demandes qui concernent les Renseignements personnels
associés à l’adresse de courrier électronique utilisée pour nous envoyer cette
demande. Il peut arriver que nous ayons à vérifier votre identité avant de
pouvoir répondre à votre demande. Nous tenterons de répondre à votre demande
dans les meilleurs délais et conformément à la loi applicable. Lorsque
nécessaire, nous communiquerons les renseignements corrigés ou modifiés à tout
tiers pouvant avoir accès à vos Renseignements personnels. Il peut arriver que
nous ne puissions pas donner suite à une demande d’exercice d’un Droit
individuel. Dans un tel cas, nous vous ferons parvenir une réponse indiquant que
nous ne pouvons donner suite à votre demande et, dans la mesure permise par la
loi applicable, les motifs qui nous empêchent de donner suite à votre demande.
Des frais raisonnables peuvent être exigés pour toute copie, transcription ou
communication de Renseignements personnels : lorsque de tels frais sont
applicables, vous en serez avisé à l’avance.
UTILISATION DES SERVICES PAR DES MINEURS
Les Services ne sont pas destinés aux personnes de moins de treize (13) ans
(dans la province de Québec, 14 ans) sans le consentement et la supervision des
parents. Avant que tout Renseignement personnel relatif à une personne de moins
de treize (13) ans (dans la province de Québec, 14 ans) ne soit fourni, un
consentement éclairé et attestant que l’Utilisateur est le parent ou tuteur de
la personne et que l’Utilisateur a reçu, lu et accepté la présente Politique de
confidentialité et les modalités du formulaire de consentement, devra nous être
fourni. Si nous apprenons que nous avons recueilli des Renseignements personnels
auprès d’une personne mineure de moins de 13 ans (dans la province de Québec, 14
ans) qui n’est pas une personne mineure vérifiée rattachée à un Utilisateur ou
pour laquelle aucun consentement éclairé n’a été obtenu du parent ou du tuteur,
nous supprimerons ces informations le plus rapidement possible.
ACCÈS À DES RENSEIGNEMENTS SPÉCIFIQUES ET DROIT À LA PORTABILITÉ
Vous avez le droit de demander que nous vous divulguions certaines informations
concernant notre collecte et notre utilisation de vos Renseignements personnels
au cours des 12 derniers mois. Une fois que nous aurons reçu et confirmé votre
demande, nous pourrons vous divulguer l’un ou l’autres des éléments suivants,
selon votre demande :
* Les catégories de Renseignements personnels que nous avons recueillis à votre
* Les catégories de sources auprès desquelles nous avons recueilli des
Renseignements personnels à votre
* Les fins, commerciales ou autres, pour lesquelles nous recueillons ou vendons
ces Renseignements
* Les catégories de tiers avec lesquels nous partageons ces Renseignements
* Les Renseignements personnels spécifiques que nous avons recueillis à votre
* Si nous avons divulgué ou non vos Renseignements personnels, et, le cas
échéant, les catégories de Renseignements personnels que chaque catégorie de
destinataires a
DROIT DE DEMANDER LA SUPPRESSION
Vous avez le droit de nous demander de supprimer tout renseignement que nous
avons recueilli auprès de vous et conservé, sous réserve de certaines
exceptions. Une fois que nous aurons reçu et confirmé une demande de votre part
à cet effet, nous supprimerons (et donnerons instructions à nos fournisseurs de
services de supprimer) vos Renseignements personnels de nos dossiers, à moins
qu’une exception
ne s’applique. Il peut arriver que nous ne puissions pas donner suite à une
demande de suppression si la conservation de certains renseignements est
nécessaire pour permettre à nous ou à nos fournisseurs de :
1. Respecter nos obligations en vertu de la loi
2. Détecter des incidents de sécurité, et assurer la protection contre les
activités malveillantes, frauduleuses ou illégales, ou pour permettre que
les responsables de telles activités soient traduits en
3. Pour permettre le débogage des produits afin d’identifier et de réparer les
erreurs qui nuisent aux fonctionnalités prévues.
4. Pour d’autres utilisations internes et licites de ces renseignements qui
sont compatibles avec le contexte dans lequel vous les avez
DÉLAI ET FORMAT DES RÉPONSES
Nous ferons les efforts nécessaires pour répondre à toute demande de votre part
dans les 45 jours suivant sa réception. Dans l’éventualité où nous aurions
besoin de plus de temps (jusqu’à un maximum de 90 jours), nous vous informerons
par écrit des motifs et de la durée de cette prolongation. Si vous avez un
compte avec nous, nous vous transmettrons notre réponse écrite à travers votre
compte. Si vous n’avez pas de compte avec nous, nous vous enverrons une réponse
écrite par courrier ou par voie électronique, selon votre choix. Toute
divulgation que nous faisons à l’occasion d’une telle réponse ne couvrira que la
période de 12 mois précédant la réception de votre demande. Notre réponse
indiquera également, le cas échéant, les motifs pour lesquels nous ne pouvons
donner suite à votre demande.
NON-DISCRIMINATION
Vous ne ferez l’objet d’aucune discrimination pour avoir exercé l’un ou l’autre
de vos droits. Sauf dans la mesure permise par la loi applicable:
* Nous ne vous refuserons aucun bien ou
* Nous ne vous appliquerons pas de prix ou tarifs différents pour des biens ou
des services, y compris par le biais de remises ou d’autres avantages, ou par
l’imposition de pénalités.
* Nous ne vous fournirons pas de biens ou de services d’un niveau ou d’une
qualité différents.
* Nous ne suggérerons ou laisserons pas croire que vous pourriez bénéficier
d’un prix ou de taux différents pour des biens ou services, ou de biens ou de
services d’un niveau ou d’une qualité différents.
MISES À JOUR DE LA POLITIQUE DE CONFIDENTIALITÉ
Nous pouvons apporter des modifications à la présente Politique de
confidentialité. La date de la dernière révision ou mise à jour de la présente
Politique est indiquée sous la rubrique « Dernière mise à jour » en haut de
cette page. Toute modification prendra effet lorsque nous afficherons la version
révisée de la Politique de confidentialité dans les Services. En continuant
d’utiliser les Services après l’entrée en vigueur de ces changements, vous
acceptez ces changements à la présente Politique.
NOUS CONTACTER
Pour toute question en lien avec la présente Politique de confidentialité,
veuillez nous contacter à l’adresse careteam@springhealth.com. Vous pouvez
également contacter notre Responsable de la sécurité à l’adresse
compliance@springhealth.com. Puisque les communications par courriel ne peuvent
toujours être parfaitement sécurisées, nous vous demandons ne pas inclure de
renseignements sensibles dans les courriels que vous nous adressez.
RÉSIDENTS DU QUÉBEC
Si vous êtes un résident de la province de Québec, Canada, les modalités,
conditions et droits spécifiques suivants s’appliquent à vous en vertu de la Loi
sur la protection des renseignements personnels dans le secteur privé (RLRQ c.
P-39.1).
Nous ne recueillerons, n’utiliserons ou ne communiquerons vos Renseignements
personnels qu’avec votre consentement. Dans certains cas, nous pourrions ne pas
être en mesure de vous fournir certains services ou de traiter une demande en
votre nom si vous n’acceptez que nous recueillons certains Renseignements
personnels.
Les moyens par lesquels nous pouvons collecter vos Renseignements personnels
sont ceux qui sont énumérés dans les sections « Comment nous pouvons recueillir
des Renseignements personnels » et
« Comment nous pouvons recueillir les Autres renseignements» (dans la mesure où
ces Autres renseignements sont considérés comme des renseignements personnels en
vertu des lois du Québec) dans la Politique ci-dessus.
Dans certains cas, nous pouvons recueillir vos Renseignements personnels en
utilisant une technologie permettant la localisation ou d’effectuer un
profilage. Lorsque cette technologie est utilisée, vous serez informé du recours
à cette technologie, ainsi que de la manière d’activer et de désactiver ces
fonctions.
Les fins pour lesquelles nous recueillons vos Renseignements personnels sont
celles énumérées dans la section « Nous pouvons utiliser des Renseignements
personnels » de la Politique ci-dessus
Nous pouvons, dans certaines circonstances, rendre des décisions fondées sur un
traitement automatisé de vos Renseignements personnels. Nous vous informerons du
recours à un tel traitement automatisé au moment où une décision est rendue à
votre égard. Sur demande, nous vous communiquerons les Renseignements personnels
utilisées pour rendre la décision ainsi que les motifs et les paramètres qui ont
mené à celle-ci. Vous aurez également le droit de demander que les
Renseignements personnels utilisés pour rendre cette décision soient corrigés ou
rectifiés et de présenter vos observations.
Vos Renseignements personnels peuvent être communiqués à des fournisseurs de
services ou partenaires d’affaires tiers pour les fins énoncées dans la
Politique ci-haut.
Vos Renseignements personnels peuvent être communiqués à l’extérieur de la
province de Québec, y compris aux États-Unis.
Nous pouvons, dans certains cas, utiliser ou communiquer vos Renseignements
personnels, sans votre consentement, à certaines autres fins autorisées par la
loi, telles que la prévention de la fraude ou la prestation d’un service que
vous avez demandé.
En plus des droits énoncés dans la section « Droits individuels » de la
Politique ci-dessus, vous avez le droit de :
* demander l’accès à vos Renseignements personnels ;
* demander la rectification ou la correction de vos Renseignements personnels ;
* demander la désindexation de vos Renseignements personnels dans certaines
circonstances ;
* demander la portabilité de vos données (c’est-à-dire demander une copie de
vos Renseignements personnels dans un format technologique couramment
utilisé) ; et
* retirer votre consentement à l’utilisation ou à la communication de vos
Renseignements personnels.
Si vous souhaitez vous prévaloir l’un des droits ci-dessus, veuillez
nous contacter à l’adresse
careteam@springhealth.com. Des frais raisonnables peuvent être exigés
pour toute copie,
transcription ou communication de vos Renseignements personnels. Nous vous
aviserons à l’avance lorsque de tels frais s’appliquent.
Last Updated: February 22, 2022
SPRING CARE, INC. PRIVACY POLICY (CHILE)
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use it
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* How we transfer personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE AND PURPOSES OF DATA PROCESSING:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses
our servers and what information and files have been downloaded to the App based
on your device number.
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING WAYS:
* To provide you with the Services you request, which may be a combination of
the use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal processes; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have, for example, to comply with
legal processes, respond to requests from public and government authorities,
protect our operations or those of any of our affiliates including in
connection with investigating security incidents; or to protect our rights,
privacy, safety or property, and/or that of our affiliates, you or
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT AND USE IF YOU WORK WITH US AS A PROVIDER
AND PURPOSES OF DATA PROCESSING
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a
Provider);
* To monitor against and prevent cyber-security issues and unauthorised use of
our
information, IT systems and/or equipment;
* To maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have, for example, to comply with
legal processes, respond to requests from public and government authorities,
protect our operations or those of any of our affiliates including in
connection with investigating security incidents; or to protect our rights,
privacy, safety or property, and/or that of our affiliates, you or others
* you have provided your consent to us processing your personal
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING HEALTH, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of specific elements of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés
(CNIL), the German data protection authorities, the Data Protection Commission
(DPC), and the Swedish Authority for Privacy Protection (IMY), and the Spanish
Data Protection Commissioner (Agencia Española de Protección de Datos, (AEPD)),
to comply with all applicable laws, regulations and rules, and requests of law
enforcement, regulatory and other governmental agencies.
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of marketing communications and use of your information for
marketing at any time by contacting careteam@springhealth.com or by clicking on
the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement)
which contractually obliges each entity to ensure that personal information
receives an adequate and consistent level of protection wherever it is
transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To withdraw consent for processing of personal information
5. To object to how we use your personal information for direct marketing,
market research or opinion polling purposes
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate, erroneous,
misleading or incomplete personal information. We may seek to verify the
accuracy of the personal information before rectifying
2. You can also request that we erase your personal information in limited
circumstances where:
3. you have withdrawn your consent (where the data processing was based on
consent); or
4. if their storage has no legal basis or if they are out of date; or
5. when you have voluntarily provided your personal data or they are used for
commercial communications and you no longer wish to be included in the
respective registry, either permanently or
6. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
7. for compliance with a legal obligation; or
8. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict the processing of your personal information, but
only where:
2. its accuracy cannot be established or its validity is doubtful and for which
deletion is not appropriate
3. We can continue to use your personal information following a request for
restriction, where:
4. we have your consent; or
* to establish, exercise or defend legal claims
E. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
F. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing, market research or opinion polling purposes at any time by
contacting careteam@springhealth.com or by clicking on the “unsubscribe” link
you will find on all marketing messages to you and requesting to be removed from
future communications. Please specify whether you would like us to stop all
forms of marketing or just a particular type (e.g. email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
G. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Última actualización: 22 de febrero de 2022
SPRING CARE, INC. POLÍTICA DE PRIVACIDAD (CHILE)
Spring Care, Inc. es responsable del tratamiento de sus datos personales.
Spring Care, Inc. y sus empresas afiliadas (conjuntamente, “Spring Health”,
“nosotros”) se toma muy en serio sus obligaciones en materia de protección de
datos y privacidad. Esta política de privacidad describe nuestras prácticas en
relación con los datos que recogemos a través de (incluyendo cualquier acceso a)
(1) El sitio web de Spring Health, actualmente accesible a través de
https://benefits.springhealth.com, los materiales y servicios disponibles en el
mismo, cualquier sitio web que pudiera sustituirlo en el futuro, así como
cualquier Contenido entendido como texto, datos, gráficos, imágenes,
fotografías, video, audio, datos, sugerencias, instrucciones, contenido y
cualquier otro material facilitado, disponible o que usted pueda encontrar en el
sitio web (“Sitio Web”), (2) las aplicaciones de software que podamos poner a su
disposición para su utilización en o a través de cualquier ordenador o
dispositivo móvil (“Aplicaciones”), (3) los test y cuestionarios (y los
resultados de los mismos) que ponemos a su disposición en o a través del Sitio
Web o de las Aplicaciones (“Cuestionarios”), (4) el sistema de reservas en el
caso de que usted recurra a cualquier servicio profesional complementario
prestado por nuestros subcontratistas, orientadores, terapeutas o cualquier otro
proveedor de servicios (“Proveedores”) y (5) las grabaciones de llamadas cuando
usted llame a los número de teléfono de nuestro centro de llamadas (todos los
anteriores, conjuntamente, “Servicios”). Aplicamos esta política de privacidad
de conformidad con lo previsto en la ley aplicable en aquellos lugares en los
que desarrollamos nuestra actividad.
Esta política de privacidad también detalla como recogemos, utilizamos y
comunicamos sus datos personales en el caso de que usted sea uno de nuestros
Proveedores o representante del mismo, incluyendo también todos los casos en los
que usted participe en un proceso de selección para convertirse en uno de
nuestros Proveedores.
En particular, esta política de privacidad describe:
* Los datos personales que recogemos y cuándo y por qué efectuamos su
* Cómo comunicamos los datos personales dentro del grupo Spring Health y a
nuestros proveedores de servicios, reguladores y a otros
* Cómo utilizamos de sus datos para facilitarle actualizaciones del Servicio y
cómo puede usted configurar sus preferencias de
* Transferencias internacionales de
* Cómo protegemos y almacenamos los datos
* Los derechos legales que le asisten para controlar su
* Cómo puede ponerse en contacto con nosotros para obtener más
1. ACTUALICACIONES DE ESTA POLÍTICA DE PRIVACIDAD
Estamos facultados para modificar esta política de privacidad en cualquier
momento incorporando nuevos requisitos legales o cualquier otro elemento que
afecte al funcionamiento de nuestro negocio.
Publicaremos los cambios de manera visible para que pueda saber en todo momento
qué datos recogemos, cómo los utilizamos y en qué circunstancias, en su caso,
los comunicamos a terceros. Revise periódicamente estas páginas para asegurarse
de que está al tanto de la última versión de esta política de privacidad.
En nuestro Sitio Web, encontrará enlaces externos a sitios web de terceros. Esta
política de privacidad no es aplicable al uso que usted haga de los sitios de
terceros.
2. CUÁLES SON LOS DATOS PERSONALES QUE RECOGEMOS Y CUÁNDO Y POR QUÉ
EFECTUAMOS SU TRATAMIENTO
A. CUANDO RECOGEMOS DATOS PERSONALES
Recogemos sus datos personales si usted:
* se registra en nuestro Sitio Web, utiliza nuestros Servicios o interactúa con
nuestro Sitio Web, o
* trabaja con nosotros como Proveedor, conjuntamente (“usted”).
B. DATOS PERSONALES QUE RECOGEMOS Y TRATAMOS CUANDO USTED SE
REGISTRA EN O INTERACTÚA CON NUESTRO SITIO WEB O UTILIZA NUESTROS SERVICIOS, Y
FINES DEL TRATAMIENTO DE DATOS:
1. DATOS PERSONALES QUE RECOGEMOS SI USTED UTILIZA NUESTRO SITIO WEB
O NUESTROS SERVICIOS INCLUYEN:
* Datos identificativos: nombre y apellido, fecha de nacimiento, dirección de
correo electrónico, país de residencia, nombre de usuario y contraseña.
* Datos sensibles: origen racial y datos sobre salud, i.e. información general
acerca de su salud y bienestar, incluyendo la información que nos proporcione
acerca de su estado general y hábitos cotidianos, información sobre su salud
mental, hábitos cotidianos, nivel de actividad, alimentación diaria y hábitos
de alimentación así como la información acerca de su vida personal, familiar
y social que usted nos proporcione al darse de alta y crear una cuenta o a
través de cualquiera de los Cuestionarios que le facilitamos como parte de
nuestros
2. OTROS DATOS QUE RECOPILAMOS CUANDO USTED UTILIZA NUESTROS
SERVICIOS O INTERACTÚA CON NUESTRO SITIO WEB
Cuando usted utiliza nuestros Servicios o interactúa con nuestro Sitio Web
recopilamos otros datos que incluyen:
* Información sobre su navegador y dispositivo: La mayoría de los navegadores o
su dispositivo, automáticamente, recogen determinados datos, tales como los
siguientes: dirección MAC (Control de Acceso a los Medios), tipo de ordenador
(Windows o Macintosh), resolución de pantalla, nombre y versión de su sistema
operativo, fabricante y modelo de su dispositivo, idioma, tipo de navegador
de internet y versión y nombre y versión de los Servicios (como la
Aplicación) que esté usted
* Datos de uso de la Aplicación: Cuando usted utiliza las Aplicaciones,
nosotros o nuestros proveedores hacemos seguimiento y recopilamos
determinados datos de uso, tales como la fecha y hora en la que la Aplicación
instalada en su dispositivo accede a nuestros servidores y qué información y
archivos se descargan en la Aplicación sobre la base del número de su
dispositivo.
* Datos obtenidos a través del uso de cookies, píxeles de seguimiento (pixel
tags) u otras tecnologías: Utilizamos píxeles de seguimiento (también
conocidos como balizas web y GIFs transparentes) en relación con algunos
Servicios para, entre otras cosas, hacer seguimiento de las actividades de
los usuarios de los Servicios (incluyendo la de los destinatarios de correo
electrónico) y elaborar estadísticas sobre el uso de los Servicios y los
índices de respuesta así como datos demográficos de carácter general y datos
* Otros datos personales: dirección IP, datos de ubicación y datos sobre sus
medios de comunicación
Si, en el marco de los Servicios nos enviara, a nosotros o a nuestros
proveedores de servicios, cualquier dato personal relativo a otra persona, usted
manifiesta que tiene la capacidad necesaria para comunicarnos dichos datos y
para permitirnos utilizar los datos de conformidad con esta política de
privacidad.
3. PODEMOS UTILIZAR LOS DATOS PERSONALES RECOGIDOS CUANDO USTED
UTILIZA NUESTROS SITIOS WEB O SERVICIOS CON SU CONSENTIMIENTO O DE CUALQUIER
OTRA MANERA PERMITIDA POR LA LEY APLICABLE, PARA CUALQUIERA DE LAS SIGUIENTES
FINALIDADES:
* Proporcionarle los Servicios que nos solicite, que pueden consistir en una
combinación de uso e interacción con nuestro Sitio Web, Aplicaciones,
Cuestionarios y/o
* Responder a sus consultas, satisfacer sus peticiones y enviarle las
comunicaciones que nos haya solicitado, tales como los resultados de
cualquier Cuestionario que usted hubiera podido
* Enviarle información administrativa, por ejemplo, información relativa a los
Servicios y a las modificaciones de nuestras condiciones generales y
políticas.
* Comercializar nuestros Servicios. Esto incluye el envío de comunicaciones
acerca de nuestros Servicios, características, estudios, encuestas,
novedades, actualizaciones y eventos. Podemos enviar dichas comunicaciones a
través de
distintos medios incluyendo el correo electrónico, notificaciones y anuncios de
la Aplicación así como a través de anuncios publicados en plataformas de
terceros.
* Para nuestra gestión interna, incluyendo el análisis de datos, desarrollo de
nuevos servicios, optimización, mejora o modificación de los Servicios,
auditorías, control y prevención del fraude e identificación de tendencias de
* Utilizamos los datos personales, incluyendo los datos sensibles, de numerosos
usuarios de los Servicios para crear “datos agregados” no identificables
(tales como informes en los que se incluye el porcentaje de usuarios que han
dado una determinada respuesta u obtenido un resultado concreto al realizar
un Cuestionario) que podrán comunicarse a
* Si usted nos remite ideas, propuestas, sugerencias, recomendaciones o
cualquier otro material (“Comentarios”), relacionados o no con los
* Tal y como consideremos necesario o apropiado y únicamente en la forma
permitida por la ley aplicable, para (a) ejercitar cualquier acción legal;
(b) responder a cualquier requerimiento de cualquier autoridad pública o
administrativa, incluyendo autoridades públicas o administrativas fuera de su
país de residencia; (c) proteger nuestro negocio y el de cualquiera de
nuestras empresas afiliadas, incluyendo en todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para (d) proteger nuestros derechos, privacidad, seguridad o propiedad
privada y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Para personalizar su experiencia al utilizar los Servicios, por ejemplo, para
ofrecerle Cuestionarios y servicios
4. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* usted nos ha dado su consentimiento para el tratamiento de sus datos
personales;
* y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con una
obligación legal o regulatoria, por ejemplo, para el ejercicio de una acción
legal, responder a los requerimientos efectuados por cualquier autoridad
pública o administrativa, proteger nuestro negocio o el de cualquiera de
nuestras empresas afiliadas incluyendo todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para proteger nuestros derechos, privacidad, seguridad o propiedad privada
y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
C. DATOS PERSONALES QUE RECOPILAMOS Y USAMOS SI TRABAJA CON NOSOTROS COMO
PROVEEDOR Y FINES DEL TRATAMIENTO DE DATOS
1. LOS DATOS PERSONALES QUE RECOPILAMOS A PARTIR DEL MOMENTO EN EL
QUE NOS SOLICITA TRABAJAR CON NOSOTROS COMO PROVEEDOR Y MIENTRAS CONTINÚE
TRABAJANDO CON NOSOTROS EN TAL CONDICIÓN, INCLUYEN:
* Datos identificativos: como su nombre, dirección de correo electrónico,
fotografía, nombre de soltera; seudónimo(s); dirección actual y direcciones
anteriores; fecha de nacimiento; lugar de nacimiento; número de
Identificación (que puede incluir su número de pasaporte, documento nacional
de Identidad, carnet de conducir) y nombre completo de sus progenitores.
* Datos sobre su situación laboral: nombre de su empleador; datos de su
contrato de trabajo; nombre y datos de contacto de su supervisor; puesto de
trabajo; franja salarial; fecha de inicio y extinción de su relación laboral;
razones de extinción de su relación laboral.
* Datos acerca de su formación y cualificación: nombre del centro educativo;
datos de contacto del centro educativo; número de estudiante; datos de
cualificación; área de estudio; fechas de asistencia; fechas de graduación.
* Otros datos: Datos de pago para poder efectuar los pagos correspondientes a
su favor y datos que deban incluirse en nuestros sistemas de comunicación,
esto es, los medios de comunicación pertenecientes a Spring Health que usted
utilizará (correo electrónico, teléfono y comunicaciones electrónicas).
2. SI USTED ES UNO DE NUESTROS PROVEEDORES, UTILIZAREMOS SUS DATOS
PERSONALES DE LA SIGUIENTE FORMA:
* Para establecer, cumplir y llevar a efecto las condiciones bajo las que usted
o la organización a la que usted representa contratará con nosotros y para
comunicarnos con usted;
* Para pagar y gestionar sus honorarios;
* Para gestionar cualquier otra solicitud o servicio solicitado por usted
durante la vigencia de su relación con nosotros;
* Para garantizar el buen funcionamiento de nuestra relación con usted
(incluyendo el de todas las actividades que deben llevarse a cabo antes,
durante y tras la finalización de dicha relación, tales como por ejemplo,
poder confirmar su idoneidad para trabajar con nosotros como Proveedor);
* Para controlar y prevenir problemas de ciberseguridad y el uso no autorizado
de nuestros datos, sistemas informáticos y/o equipos;
* Para incluir en su perfil su identificación fotográfica; o
* En los casos en los que resulte necesario, para entablar procedimientos
legales, investigar, plantear, ejercitar o defender una reclamación judicial;
y llegar a un acuerdo transaccional en relación con cualquier reclamación
3. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* el tratamiento de sus datos personales resulta necesario para cumplir con
cualquier obligación legal o regulatoria, por ejemplo, para el ejercicio de
una acción legal, responder a los requerimientos efectuados por cualquier
autoridad pública o administrativa, proteger nuestro negocio o el de
cualquiera de nuestras empresas afiliadas incluyendo todos aquellos casos en
los que el tratamiento resulte necesario para investigar un incidente de
seguridad; o para proteger nuestros derechos, privacidad, seguridad o
propiedad privada y/o los de nuestras empresas afiliadas, los suyos y los de
cualquier tercero;
* usted ha dado su consentimiento para que tratemos sus datos
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
3. COMUNICACIÓN DE DATOS PERSONALES DENTRO DE SPRING HEALTH, A NUESTROS
PROVEEDORES DE SERVICIOS Y A OTROS TERCEROS
A. EN DETERMINADAS CIRCUNSTANCIAS, MUY CONCRETAS, COMUNICAREMOS SUS DATOS
EN LA FORMA Y PARA LOS FINES QUE SE DESCRIBEN A CONTINUACIÓN:
1. dentro del grupo Spring Health, cuando dicha comunicación resulte necesaria
para proporcionarle nuestros Servicios o gestionar nuestro negocio,
incluyendo la comunicación a nuestra Sociedad Médica Profesional gestionada
bajo la marca Spring, SH Medical Care of Kansas,
2. a terceros que nos prestan servicios relativos a la gestión de nuestro
negocio y a la prestación de los Servicios, por ejemplo:
3. facilitaremos sus datos personales a nuestros Proveedores cuando resulte
necesario para permitirle disponer de cualquier prestación específica de
nuestros Servicios;
4. si es usted un Proveedor, comunicaremos sus datos a terceros para comprobar
su idoneidad como proveedor de los
Todos estos terceros han formalizado los correspondientes acuerdos de
confidencialidad y utilizarán los datos personales que les comuniquemos o que
recopilen en nuestro nombre únicamente para prestar el servicio para el que han
sido contratados. Lo anterior incluye también servicios de alojamiento de sitios
web, almacenamiento y análisis de datos, plataformas de organización y
planificación, tecnologías informáticas
y suministro de infraestructuras relacionada con lo anterior, entrega de correo
electrónico, auditoría y otros servicios.
3. con los reguladores a cuya jurisdicción estemos sujetos, incluyendo, sin
limitación la Agencia de Inspección de Información (Information
Commissioner’s Office) (ICO), la Comisión Nacional de Informática y
Libertades (Commission Nationale de l’Informatique et des Libertés) (CNIL),
las autoridades de protección de datos alemanas, la Comisión de Protección
de Datos (DPC), la autoridad sueca para la Protección de la Privacidad (IMY)
y la Agencia Española de Protección de Datos (AEPD), para cumplir con las
leyes, reglamentos y normas aplicables así como con cualquier requerimiento
de un órgano judicial, de cualquier regulador o de otro organismo
4. con nuestros socios o empresas afiliadas, datos agregados, estadísticos, que
no pueden considerarse como datos personales, relativos a las visitas a
nuestro Sitio Web, patrones de tráfico y uso del Sitio Web;
5. En el caso de que, en el futuro, vendiéramos o transmitiéramos parte o la
totalidad de nuestro negocio o activos a cualquier tercero, estaremos
facultados para facilitar información a cualquier comprador potencial o real
de nuestro negocio o
4. ACTUALIZACIONES DE SERVICIO Y OPCIONES DE MARKETING
A. CÓMO TRATAMOS SUS DATOS PERSONALES PARA MANTENERLE ACTUALIZADO ACERCA DE
NUESTROS SERVICIOS
Para proteger sus derechos de privacidad y garantizarle el control sobre cómo
gestionamos el marketing de nuestros Servicios, adoptaremos las medidas
necesarias para limitar el marketing directo a un nivel razonable y
proporcionado y únicamente le enviaremos comunicaciones que consideremos que
pueden resultarle interesantes o que son apropiadas para usted.
B. CÓMO PUEDE GESTIONAR SUS OPCIONES DE MARKETING
Usted puede optar por no recibir comunicaciones de marketing y oponerse a que
sus datos personales se utilicen para fines de marketing en cualquier momento
poniéndose en contacto con careteam@springhealth.com o haciendo clic en el
enlace “darse de baja” que encontrará en cualquier comunicación de marketing que
haya podido recibir, debiendo solicitar que se le excluya de cualquier
comunicación futura. Le pediremos que determine si desea ser excluido de todo
tipo de comunicaciones de marketing o únicamente de un tipo concreto (v.g.
correo electrónico).
5. TRANSFERENCIA INTERNACIONAL DE SUS DATOS PERSONALES
1. Spring Health es una empresa con sede en los Estados Unidos. En consecuencia
y con independencia de su ubicación, sus datos personales se transmitirán y
almacenarán en los Estados Unidos. La normativa de este país establece unos
niveles de protección de los datos personales que podrían ser distintos a
los aplicables por las leyes vigentes en su país de origen. Spring Health
adoptará las medidas necesarias para garantizar que las transferencias de
datos personales se realizan de conformidad con la ley aplicable y son
gestionadas cuidadosamente para proteger sus derechos de privacidad y sus
A tal efecto:
1. Nos aseguramos que las transferencias entre las entidades del grupo Spring
Health y sus empresas afiliadas quedan cubiertas por un acuerdo formalizado
entre las empresas del grupo Spring Health de que se trate (un contrato
entre empresas) en virtud del cual cada una de dichas entidades quedará
contractualmente obligada a garantizar que los datos personales reciben un
nivel de protección adecuado y uniforme, con independencia de cuál sea la
entidad del grupo Spring Health a la que se transfieran;
2. En los casos en los que los datos personales se transfieran fuera del grupo
Spring Health o a terceros con los que contratamos para poder prestar
nuestros Servicios, el contrato formalizado con estos establecerá la
obligación de proteger sus datos personales. Algunas de estas garantías son
requisitos ampliamente reconocidos como el uso de las Cláusulas
Contractuales Tipo de la UE para la protección de los datos personales
transferidos desde la UE a países fuera de la misma; o
3. Al recibir cualquier requerimiento de información de un órgano judicial o
regulador, comprobamos cuidadosamente la solicitud antes de remitir ningún
tipo de dato
4. Tiene derecho a ponerse en contacto con nosotros para solicitarnos más
información acerca de las garantías que hemos establecido (incluyendo copia
de las obligaciones contractuales correspondientes) para garantizar una
adecuada protección de sus datos personales cuando estos se transfieren de
la forma indicada
6. CÓMO PROTEGEMOS Y ALMACENAMOS SUS DATOS PERSONALES
A. SEGURIDAD
Hemos establecido y mantenemos medidas, políticas y procedimientos de seguridad
tanto de carácter administrativo, como físico y técnico, para reducir el riesgo
de destrucción, pérdida accidental, revelación o acceso no autorizados a dicha
información razonables y apropiadas en función de la naturaleza de los datos de
que se trate.
Las medidas que hemos adoptado incluyen la imposición a nuestros empleados y
proveedores de servicios, de confidencialidad así como la destrucción o
anonimización permanente de los datos personales que ya no resultan necesarios
para la finalidad para la que se recogieron. Como la seguridad de sus datos
personales depende, en parte, de la
seguridad del ordenador que usted utilice para comunicarse con nosotros y de la
seguridad que usted aplique para proteger sus identificadores y contraseñas,
deberá usted adoptar las medidas apropiadas para proteger esta información.
B. CONSERVACIÓN DE SUS DATOS PERSONALES
1. Conservaremos sus datos personales durante el plazo razonablemente necesario
para cumplir con los fines para los que fueron recogidos, tal y como se
detalla en esta política de privacidad. En determinadas circunstancias,
conservaremos sus datos personales durante un período más largo, según lo
permitido o exigido legalmente, por ejemplo, en aquellos casos en los que
debamos conservar esos datos en cumplimiento de una obligación legal,
regulatoria, fiscal o
2. En determinados casos, conservaremos sus datos personales durante un período
de tiempo más largo para disponer de registros precisos de su relación con
nosotros en caso de reclamaciones o disputas o cuando consideremos
razonablemente que existe la posibilidad de que se plantee cualquier litigio
sobre sus datos personales o la relación mantenida con
3. Si usted utiliza nuestros Servicios y reside en Alemania, debe saber que
estamos sujetos a determinadas obligaciones de conservación y documentación
según lo previsto, entre otros, en el Código de Comercio Alemán (HGB) y el
Código Fiscal Alemán (AO). Los plazos de conservación y documentación
previstos en dichas normas pueden llegar hasta los diez años. Por último, el
plazo de conservación de sus datos personales estará asimismo determinado
por los plazos de prescripción legal, que pueden alcanzar los treinta años,
por ejemplo, de conformidad con lo previsto en el artículo §§ 195 y
siguientes del Código Civil alemán (BGB), siendo el período de prescripción
legal ordinario de tres años.
7. DERECHOS LEGALES QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD
1. Sujeto a determinadas excepciones, y dependiendo, en ciertos casos, de la
actividad del tratamiento que llevemos a cabo, usted tiene determinados
derechos en relación con sus datos personales (tal y como se detalla a
continuación), incluyendo los derechos a:
1. acceder a sus datos personales
2. rectificar/ suprimir sus datos personales
3. limitar el tratamiento de sus datos personales
4. revocar el consentimiento otorgado al tratamiento de sus datos personales
5. oponerse a que utilicemos sus datos personales para fines de marketing
directo, investigación de mercado o encuestas de opinión
Por razones de seguridad antes de facilitarle ningún dato personal, le
solicitaremos determinada información adicional para confirmar su identidad.
Cuando así lo permita la ley, nos reservamos el derecho a cobrar un determinado
importe por la tramitación de su solicitud en determinados casos, por ejemplo,
en el caso de solicitudes manifiestamente injustificadas o excesivas.
Puede ejercitar cualquiera de sus derechos poniéndose en contacto con nosotros a
través de la siguiente dirección careteam@springhealth.com. Sujeto a cualquier
consideración legal o de otro tipo, realizaremos todos los esfuerzos razonables
para tramitar su solicitud a la mayor brevedad posible informándole con
prontitud en los casos en los que necesitemos más información para poder
tramitarla.
No siempre será posible cumplir íntegramente con su solicitud, por ejemplo, en
aquellos casos en los que la misma repercuta en cualquier obligación de
confidencialidad asumida frente a un tercero o en los que estemos facultados
legalmente para tramitar su solicitud de otra manera.
B. DERECHO DE ACCESO A SUS DATOS PERSONALES
Tiene derecho a solicitarnos que le facilitemos una copia de sus datos
personales y a recibir información acerca de: (a) las fuentes de las que hemos
obtenido sus datos personales; (b) los fines, base legal y los medios
relacionados con el tratamiento; (c) la identidad del responsable del
tratamiento; y (d) las entidades o categorías de entidades a las que se
transferirán sus datos personales.
C. DERECHO DE RECTIFICACIÓN O CANCELACIÓN DE SUS DATOS PERSONALES
1. Tiene derecho a solicitarnos que rectifiquemos sus datos personales
erróneos, inexactos, equívocos o incompletos. Trataremos de verificar la
exactitud de sus datos personales antes de
2. Asimismo, puede solicitarnos que eliminemos sus datos personales en
circunstancias muy concretas tales como cuando:
3. Usted haya revocado su consentimiento (cuando la base legal que justifica el
tratamiento sea dicho consentimiento); o
4. en caso de que su almacenamiento carezca de fundamento legal o cuando
estuvieren caducos; o
5. cuando haya proporcionado voluntariamente sus datos personales o ellos se
usen para comunicaciones comerciales y no desee continuar figurando en el
registro respectivo, sea de modo definitivo o temporal
6. No estamos obligados a tramitar ninguna solicitud de cancelación de sus
datos personales en aquellos casos en los que el tratamiento de los mismos
sea necesario para:
7. cumplir con una obligación legal; o
8. interponer, ejercitar o defender cualquier reclamación
D. DERECHO A LIMITAR EL TRATAMIENTO DE SUS DATOS PERSONALES
1. Puede solicitar que limitemos el tratamiento de sus datos personales
únicamente en los siguientes casos:
2. cuando la exactitud de los datos no pueda ser establecida o cuya vigencia
sea dudosa y respecto de los cuales no corresponda la cancelación
3. .
4. Podremos continuar tratando sus datos personales tras una solicitud de
limitación del tratamiento cuando:
5. Tengamos su consentimiento; o
6. Para interponer, ejercitar o defendernos de cualquier reclamación
E. DERECHO A REVOCAR SU CONSENTIMIENTO
En los casos en los que la base legal del tratamiento de sus datos personales
sea su consentimiento, usted tiene derecho a revocar dicho consentimiento en
cualquier momento enviando un correo electrónico a careteam@springhealth.com.
Tenga en cuenta que, en determinados casos, la revocación de su consentimiento
puede afectar a nuestra capacidad para prestarle los Servicios.
F. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES PARA FINES DE
MARKETING DIRECTO
Puede optar por no recibir determinadas comunicaciones de marketing y decidir
que sus datos personales no sean tratados para fines de marketing, investigación
de mercado o encuestas de opinión en cualquier momento poniéndose en contacto
con nosotros a través de la siguiente dirección careteam@springhealth.com o
haciendo clic en el enlace “darse de baja” que encontrará en todas nuestras
comunicaciones de marketing, solicitándonos que le excluyamos de cualquier
comunicación en el futuro. Deberá especificar si desea ser excluido de todo tipo
de comunicaciones de marketing o sólo de un tipo concreto (por ejemplo, correo
electrónico).
También puede solicitarnos que modifiquemos la forma en la que nos ponemos en
contacto con usted para fines de marketing o que no comuniquemos sus datos
personales a terceras empresas no afiliadas para fines de marketing directo o
para ningún otro fin.
G. HERENCIA DIGITAL
Tiene derecho a establecer instrucciones (generales o específicas) acerca de lo
que ocurrirá con sus datos personales en el caso de que usted fallezca.
8. PÓNGASE EN CONTACTO CON NOSOTROS
Si tiene cualquier pregunta acerca de esta política de privacidad, póngase en
contacto con nosotros a través de la siguiente dirección de correo electrónico
compliance@springhealth.com o con nuestro Delegado de Protección de Datos (IT
Governance Europe Limited) a través de la siguiente dirección de correo
electrónico eurep@itgovernance.eu.
Spring Health ha nombrado un delegado de protección de datos en el Reino Unido,
IT Governance Europe Limited, con el que puede ponerse en contacto a través de:
eurep@itgovernance.eu.
Asegúrese de incluir el nombre de nuestra empresa en toda la correspondencia que
envíe.
Si tuviera cualquier pregunta, problema o reclamación en relación con el
cumplimiento de esta política de privacidad y de las leyes aplicables sobre
protección de datos o en el caso de que usted quisiera ejercitar cualquiera de
sus derechos, le pedimos que, en primer lugar, se ponga en contacto con
compliance@springhealth.com. Indagaremos en lo ocurrido y trataremos de resolver
las reclamaciones y controversias y de hacer todos los esfuerzos razonables para
facilitarle el ejercicio de sus derechos a la mayor brevedad posible y, en todo
caso, en los plazos previstos en las leyes sobre protección de datos.
Last Updated: February 23, 2022
SPRING CARE, INC. PRIVACY POLICY (COLOMBIA)
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés (CNIL), the German data protection authorities, the Data Protection
Commission (DPC), and the Swedish Authority for Privacy Protection (IMY),
and the Spanish Data Protection Commissioner (Agencia Española de Protección
de Datos, (AEPD)), to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
IV. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future
communications. Please specify whether you would like us to stop all forms of
marketing or just a particular type (e.g. email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
2. the processing is based on your consent or on the performance of a contract
with you; and
3. the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union and the
United Kingdom.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
K. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
L. LEGITIMATION FOR THE EXERCISE OF THE RIGHTS
The rights may be exercised by the following persons:
1. by the Data Subject, who must sufficiently prove his identity by the
different means made available by the responsible
2. By their successors in title, who must prove such
3. By the representative and/or attorney-in-fact of the Data Controller, prior
accreditation of the representation or power of
4. By stipulation in favor of another or for
The rights of children or adolescents shall be exercised by the persons
authorized to represent them.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Última actualización: 22 de febrero de 2022
SPRING CARE, INC. POLÍTICA DE PRIVACIDAD
Spring Care, Inc. es responsable del tratamiento de sus datos personales.
Spring Care, Inc. y sus empresas afiliadas (conjuntamente, “Spring Health”,
“nosotros”) se toma muy en serio sus obligaciones en materia de protección de
datos y privacidad. Esta política de privacidad describe nuestras prácticas en
relación con los datos que recogemos a través de (incluyendo cualquier acceso a)
(1) El sitio web de Spring Health, actualmente accesible a través de
https://benefits.springhealth.com, los materiales y servicios disponibles en el
mismo, cualquier sitio web que pudiera sustituirlo en el futuro, así como
cualquier Contenido entendido como texto, datos, gráficos, imágenes,
fotografías, video, audio, datos, sugerencias, instrucciones, contenido y
cualquier otro material facilitado, disponible o que usted pueda encontrar en el
sitio web (“Sitio Web”), (2) las aplicaciones de software que podamos poner a su
disposición para su utilización en o a través de cualquier ordenador o
dispositivo móvil (“Aplicaciones”), (3) los test y cuestionarios (y los
resultados de los mismos) que ponemos a su disposición en o a través del Sitio
Web o de las Aplicaciones (“Cuestionarios”), (4) el sistema de reservas en el
caso de que usted recurra a cualquier servicio profesional complementario
prestado por nuestros subcontratistas, orientadores, terapeutas o cualquier otro
proveedor de servicios (“Proveedores”) y (5) las grabaciones de llamadas cuando
usted llame a los número de teléfono de nuestro centro de llamadas (todos los
anteriores, conjuntamente, “Servicios”). Aplicamos esta política de privacidad
de conformidad con lo previsto en la ley aplicable en aquellos lugares en los
que desarrollamos nuestra actividad.
Esta política de privacidad también detalla como recogemos, utilizamos y
comunicamos sus datos personales en el caso de que usted sea uno de nuestros
Proveedores o representante del mismo, incluyendo también todos los casos en los
que usted participe en un proceso de selección para convertirse en uno de
nuestros Proveedores.
En particular, esta política de privacidad describe:
* Los datos personales que recogemos y cuándo y por qué efectuamos su
* Cómo comunicamos los datos personales dentro del grupo Spring Health y a
nuestros proveedores de servicios, reguladores y a otros
* Cómo utilizamos de sus datos para facilitarle actualizaciones del Servicio y
cómo puede usted configurar sus preferencias de
* Transferencias internacionales de
* Cómo protegemos y almacenamos los datos
* Los derechos legales que le asisten para controlar su
* Cómo puede ponerse en contacto con nosotros para obtener más
1. ACTUALICACIONES DE ESTA POLÍTICA DE PRIVACIDAD
Estamos facultados para modificar esta política de privacidad en cualquier
momento incorporando nuevos requisitos legales o cualquier otro elemento que
afecte al funcionamiento de nuestro negocio.
Publicaremos los cambios de manera visible para que pueda saber en todo momento
qué datos recogemos, cómo los utilizamos y en qué circunstancias, en su caso,
los comunicamos a terceros. Revise periódicamente estas páginas para asegurarse
de que está al tanto de la última versión de esta política de privacidad.
En nuestro Sitio Web, encontrará enlaces externos a sitios web de terceros. Esta
política de privacidad no es aplicable al uso que usted haga de los sitios de
terceros.
2. CUÁLES SON LOS DATOS PERSONALES QUE RECOGEMOS Y CUÁNDO Y POR QUÉ
EFECTUAMOS SU TRATAMIENTO
A. CUANDO RECOGEMOS DATOS PERSONALES
Recogemos sus datos personales si usted:
* se registra en nuestro Sitio Web, utiliza nuestros servicios o interactúa con
nuestro Sitio Web, o
* trabaja con nosotros como Proveedor, conjuntamente (“usted”).
B. DATOS PERSONALES QUE RECOGEMOS Y TRATAMOS CUANDO USTED SE REGISTRA EN O
INTERACTÚA CON NUESTRO SITIO WEB O UTILIZA NUESTROS SERVICIOS:
1. LOS DATOS PERSONALES QUE RECOGEMOS SI USTED UTILIZA NUESTRO
SITIO WEB O NUESTROS SERVICIOS INCLUYEN:
* Datos identificativos: nombre y apellido, fecha de nacimiento, dirección de
correo electrónico, país de residencia, nombre de usuario y contraseña.
* Datos especialmente protegidos o sensibles: origen racial y datos sobre
salud,
i.e. información general acerca de su salud y bienestar, incluyendo la
información que nos proporcione acerca de su estado general y hábitos
cotidianos, información sobre su salud mental, hábitos cotidianos, nivel de
actividad, alimentación diaria y hábitos de alimentación así como la información
acerca de su vida personal, familiar y social que usted nos proporcione al darse
de alta y crear una cuenta o a través de cualquiera de los Cuestionarios que le
facilitamos como parte de nuestros Servicios.
2. OTROS DATOS QUE RECOPILAMOS CUANDO USTED UTILIZA NUESTROS
SERVICIOS O INTERACTÚA CON NUESTRO SITIO WEB
Cuando usted utiliza nuestros Servicios o interactúa con nuestro Sitio Web
recopilamos otros datos que incluyen:
* Información sobre su navegador y dispositivo: La mayoría de los navegadores o
su dispositivo, automáticamente, recogen determinados datos, tales como los
siguientes: dirección MAC (Control de Acceso a los Medios), tipo de ordenador
(Windows o Macintosh), resolución de pantalla, nombre y versión de su sistema
operativo, fabricante y modelo de su dispositivo, idioma, tipo de navegador
de internet y versión y nombre y versión de los Servicios (como la
Aplicación) que esté usted
* Datos de uso de la Aplicación: Cuando usted utiliza las Aplicaciones,
nosotros o nuestros proveedores hacemos seguimiento y recopilamos
determinados datos de uso, tales como la fecha y hora en la que la Aplicación
instalada en su dispositivo accede a nuestros servidores y qué información y
archivos se descargan en la Aplicación sobre la base del número de su
dispositivo.
* Datos obtenidos a través del uso de cookies, píxeles de seguimiento (pixel
tags) u otras tecnologías: Utilizamos píxeles de seguimiento (también
conocidos como balizas web y GIFs transparentes) en relación con algunos
Servicios para, entre otras cosas, hacer seguimiento de las actividades de
los usuarios de los Servicios (incluyendo la de los destinatarios de correo
electrónico) y elaborar estadísticas sobre el uso de los Servicios y los
índices de respuesta así como datos demográficos de carácter general y datos
* Otros datos personales: dirección IP, datos de ubicación y datos sobre sus
medios de comunicación
Si, en el marco de los Servicios nos enviara, a nosotros o a nuestros
proveedores de servicios, cualquier dato personal relativo a otra persona, usted
manifiesta que tiene la capacidad necesaria para comunicarnos dichos datos y
para permitirnos utilizar los datos de conformidad con esta política de
privacidad.
3. PODEMOS UTILIZAR LOS DATOS PERSONALES RECOGIDOS CUANDO USTED
UTILIZA NUESTROS SITIOS WEB O SERVICIOS ASÍ COMO LOS RECOGIDOS CON SU
CONSENTIMIENTO O DE CUALQUIER OTRA MANERA PERMITIDA POR LA LEY APLICABLE, PARA
CUALQUIERA DE LAS SIGUIENTES FINALIDADES:
* Proporcionarle los Servicios que nos solicite, que pueden consistir en una
combinación de uso e interacción con nuestro Sitio Web, Aplicaciones,
Cuestionarios y/o
* Responder a sus consultas, satisfacer sus peticiones y enviarle las
comunicaciones que nos haya solicitado, tales como los resultados de
cualquier Cuestionario que usted hubiera podido
* Enviarle información administrativa, por ejemplo, información relativa a los
Servicios y a las modificaciones de nuestras condiciones generales y
políticas.
* Comercializar nuestros Servicios. Esto incluye el envío de comunicaciones
acerca de nuestros Servicios, características, estudios,
encuestas, novedades,
actualizaciones y eventos. Podemos enviar dichas comunicaciones a través de
distintos medios incluyendo el correo electrónico, notificaciones y anuncios de
la Aplicación así como a través de anuncios publicados en plataformas de
terceros.
* Para nuestra gestión interna, incluyendo el análisis de datos, desarrollo de
nuevos servicios, optimización, mejora o modificación de los Servicios,
auditorías, control y prevención del fraude e identificación de tendencias de
* Utilizamos los datos personales, incluyendo los datos especialmente
protegidos o sensibles, de numerosos usuarios de los Servicios para crear
“datos agrupados” no identificables (tales como informes en los que se
incluye el porcentaje de usuarios que han dado una determinada respuesta u
obtenido un resultado concreto al realizar un Cuestionario) que podrán
comunicarse a
* Si usted nos remite ideas, propuestas, sugerencias, recomendaciones o
cualquier otro material (“Comentarios”), relacionados o no con los
* Tal y como consideremos necesario o apropiado y únicamente en la forma
permitida por la ley aplicable, para (a) ejercitar cualquier acción legal;
(b) responder a cualquier requerimiento de cualquier autoridad pública o
administrativa, incluyendo autoridades públicas o administrativas fuera de su
país de residencia; (c) proteger nuestro negocio y el de cualquiera de
nuestras empresas afiliadas, incluyendo en todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para (d) proteger nuestros derechos, privacidad, seguridad o propiedad
privada y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Para personalizar su experiencia al utilizar los Servicios, por ejemplo, para
ofrecerle Cuestionarios y servicios
4. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* usted nos ha dado su consentimiento para el tratamiento de sus datos
personales, por ejemplo, al acceder a recibir el Servicio, al dar de alta una
cuenta o al facilitar voluntariamente sus datos personales, por ejemplo, al
contestar a un Cuestionario;
* el tratamiento de sus datos personales se efectúa como consecuencia de
nuestro interés legítimo como organización empresarial (por ejemplo, para
finalidades empresariales o de gestión interna, como análisis de datos,
garantizar que los Servicios funcionan correctamente, desarrollar nuevos
servicios, optimizar, mejorar o modificar los Servicios, auditorías, control
y prevención del fraude, identificación de tendencias de uso). En estos
casos, protegeremos sus datos en todo momento, de forma proporcional y
respetando sus derechos de Usted tiene derecho a oponerse al tratamiento tal
y como se detalla en el apartado DERECHOS LEGALES QUE LE ASISTEN PARA
CONTROLAR SU PRIVACIDAD que se incluye a continuación;
* el tratamiento de sus datos personales resulta necesario para cumplir con un
contrato o para realizar las actuaciones necesarias para formalizar un
contrato con usted; por ejemplo, en los casos en los que usted opta por
recibir los Servicios, es obligatorio que nos proporcione su nombre y
dirección de correo electrónico para
dar de alta una cuenta con el fin de recibir los Servicios. Si desea más
información, consulte nuestras
Condiciones Generales
(https://care.springhealth.com/terms_of_service); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con una
obligación legal o regulatoria, por ejemplo, para el ejercicio de una acción
legal, responder a los requerimientos efectuados por cualquier autoridad
pública o administrativa, proteger nuestro negocio o el de cualquiera de
nuestras empresas afiliadas incluyendo todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para proteger nuestros derechos, privacidad, seguridad o propiedad privada
y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
C. DATOS PERSONALES QUE RECOPILAMOS SI TRABAJA CON NOSOTROS COMO PROVEEDOR
1. LOS DATOS PERSONALES QUE RECOPILAMOS A PARTIR DEL MOMENTO EN EL
QUE NOS SOLICITA TRABAJAR CON NOSOTROS COMO PROVEEDOR Y MIENTRAS CONTINÚE
TRABAJANDO CON NOSOTROS EN TAL CONDICIÓN, INCLUYEN:
* Datos identificativos: como su nombre, dirección de correo electrónico,
fotografía, nombre de soltera; seudónimo(s); dirección actual y direcciones
anteriores; fecha de nacimiento; lugar de nacimiento; número de
Identificación (que puede incluir su número de pasaporte, documento nacional
de Identidad, carnet de conducir) y nombre completo de sus progenitores.
* Datos sobre su situación laboral: nombre de su empleador; datos de su
contrato de trabajo; nombre y datos de contacto de la persona responsable
sobre usted; puesto de trabajo; franja salarial; fecha de inicio y extinción
de su relación laboral; razones de extinción de su relación
* Datos acerca de su formación y cualificación: nombre del centro educativo;
datos de contacto del centro educativo; número de estudiante; datos de
cualificación; área de estudio; fechas de asistencia; fechas de graduación.
* Otros datos: Datos de pago para poder efectuar los pagos correspondientes a
su favor y datos que deban incluirse en nuestros sistemas de comunicación,
esto es, los medios de comunicación pertenecientes a Spring Health que usted
utilizará (correo electrónico, teléfono y comunicaciones electrónicas).
2. SI USTED ES UNO DE NUESTROS PROVEEDORES, UTILIZAREMOS SUS DATOS
PERSONALES DE LA SIGUIENTE FORMA:
* Para establecer, cumplir y llevar a efecto las condiciones bajo las que usted
o la organización a la que usted representa contratará con nosotros y para
comunicarnos con usted;
* Para pagar y gestionar sus honorarios;
* Para gestionar cualquier otra solicitud o servicio solicitado por usted
durante la vigencia de su relación con nosotros;
* Para garantizar el buen funcionamiento de nuestra relación con usted
(incluyendo el de todas las actividades que deben llevarse a cabo antes,
durante y tras la finalización de dicha relación, tales como por ejemplo,
poder confirmar su idoneidad para trabajar con nosotros como Proveedor);
* Controlar y prevenir problemas de ciberseguridad y el uso no autorizado de
nuestros datos, sistemas informáticos y/o equipos;
* Incluir en su perfil su identificación fotográfica; o
* En los casos en los que resulte necesario, entablar procedimientos legales,
investigar, plantear, ejercitar o defender una reclamación judicial; y llegar
a un acuerdo transaccional en relación con cualquier reclamación
3. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* el tratamiento de sus datos personales es necesario para cumplir con lo
previsto en un contrato o para realizar las actuaciones necesarias para poder
formalizar un contrato con usted, i.e. el Acuerdo de Subcontratación;
* tenemos un interés legítimo, como organización empresarial, en el tratamiento
de sus datos personales (por ejemplo, para controlar y prevenir problemas de
ciberseguridad y el uso no autorizado de nuestros datos, sistemas
informáticos y/o equipos, o para incluir una identificación fotográfica suya
en su perfil); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con
cualquier obligación legal o regulatoria, por ejemplo, para el ejercicio de
una acción legal, responder a los requerimientos efectuados por cualquier
autoridad pública o administrativa, proteger nuestro negocio o el de
cualquiera de nuestras empresas afiliadas incluyendo todos aquellos casos en
los que el tratamiento resulte necesario para investigar un incidente de
seguridad; o para proteger nuestros derechos, privacidad, seguridad o
propiedad privada y/o los de nuestras empresas afiliadas, los suyos y los de
cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
3. COMUNICACIÓN DE DATOS PERSONALES DENTRO DEL GRUPO SPRING CARE, A
NUESTROS PROVEEDORES DE SERVICIOS Y A OTROS TERCEROS
A. EN DETERMINADAS CIRCUNSTANCIAS, MUY CONCRETAS, COMUNICAREMOS SUS DATOS
EN LA FORMA Y PARA LOS FINES QUE SE DESCRIBEN A CONTINUACIÓN:
11. dentro del grupo Spring Health, cuando dicha comunicación resulte necesaria
para proporcionarle nuestros Servicios o gestionar nuestro negocio,
incluyendo la comunicación a nuestra Sociedad Médica Profesional gestionada
bajo la marca Spring, SH Medical Care of Kansas,
12. a terceros que nos prestan servicios relativos a la gestión de nuestro
negocio y a la prestación de los Servicios, por ejemplo:
13. facilitaremos sus datos personales a nuestros Proveedores cuando resulte
necesario para permitirle disponer de cualquier prestación específica de
nuestros Servicios;
14. si es usted un Proveedor, comunicaremos sus datos a terceros para comprobar
su idoneidad como proveedor de los
Todos estos terceros han formalizado los correspondientes acuerdos de
confidencialidad y utilizarán los datos personales que les comuniquemos o que
recopilen en nuestro nombre únicamente para prestar el servicio para el que han
sido contratados. Lo anterior incluye también servicios de alojamiento de sitios
web, almacenamiento y análisis de datos, plataformas de organización y
planificación, tecnologías informáticas y suministro de infraestructuras
relacionada con lo anterior, entrega de correo electrónico, auditoría y otros
servicios.
13. con los reguladores a cuya jurisdicción estemos sujetos, incluyendo, sin
limitación la Agencia de Inspección de Información (Information
Commissioner’s Office) (ICO), la Comisión Nacional de Informática y
Libertades (Commission Nationale de l’Informatique et des Libertés) (CNIL),
las autoridades de protección de datos alemanas, la Comisión de Protección
de Datos (DPC), la autoridad sueca para la Protección de la Privacidad
(IMY) y la Agencia Española de Protección de Datos (AEPD), para cumplir con
las leyes, reglamentos y normas aplicables así como con cualquier
requerimiento de un órgano judicial, de cualquier regulador o de otro
organismo administrativo;
14. Con nuestros socios o empresas afiliadas, datos agregados, estadísticos,
que no pueden considerarse como datos personales, relativos a las visitas a
nuestro Sitio Web, patrones de tráfico y uso del Sitio Web;
15. En el caso de que, en el futuro, vendiéramos o transmitiéramos parte o la
totalidad de nuestro negocio o activos a cualquier tercero, estaremos
facultados para facilitar información a cualquier comprador potencial o
real de nuestro negocio o
4. ACTUALIZACIONES DE SERVICIO Y OPCIONES DE MARKETING
A. CÓMO TRATAMOS SUS DATOS PERSONALES PARA MANTENERLE ACTUALIZADO ACERCA DE
NUESTROS SERVICIOS
Para proteger sus derechos de privacidad y garantizarle el control sobre cómo
gestionamos el marketing de nuestros Servicios, adoptaremos las medidas
necesarias para limitar el marketing
directo a un nivel razonable y proporcionado y únicamente le enviaremos
comunicaciones que consideremos que pueden resultarle interesantes o que son
apropiadas para usted.
B. CÓMO PUEDE GESTIONAR SUS OPCIONES DE MARKETING
Usted puede optar por no recibir determinadas comunicaciones de marketing y
oponerse a que sus datos personales se utilicen para fines de marketing en
cualquier momento poniéndose en contacto con careteam@springhealth.com o
haciendo clic en el enlace “darse de baja” que encontrará en cualquier
comunicación de marketing que haya podido recibir, debiendo solicitar que se le
excluya de cualquier comunicación futura. Le pediremos que determine si desea
ser excluido de todo tipo de comunicaciones de marketing o únicamente de un tipo
concreto (v.g. correo electrónico).
5. TRANSFERENCIA INTERNACIONAL DE SUS DATOS PERSONALES
1. Spring Health es una empresa con sede en los Estados Unidos. En consecuencia
y con independencia de su ubicación, sus datos personales se transmitirán y
almacenarán en los Estados Unidos. La normativa de este país establece unos
niveles de protección de los datos personales que podrían ser distintos a
los aplicables por las leyes vigentes en su país de origen. Spring Health
adoptará las medidas necesarias para garantizar que las transferencias de
datos personales se realizan de conformidad con la ley aplicable y son
gestionadas cuidadosamente para proteger sus derechos de privacidad y sus
A tal efecto:
1. Nos aseguramos que las transferencias entre las entidades del grupo Spring
Health y sus empresas afiliadas quedan cubiertas por un acuerdo formalizado
entre las empresas del grupo Spring Health de que se trate (un contrato
entre empresas) en virtud del cual cada una de dichas entidades quedará
contractualmente obligada a garantizar que los datos personales reciben un
nivel de protección adecuado y uniforme, con independencia de cuál sea la
entidad del grupo Spring Health a la que se transfieran;
2. En los casos en los que los datos personales se transfieran fuera del grupo
Spring Health o a terceros con los que contratamos para poder prestar
nuestros Servicios, el contrato formalizado con estos establecerá la
obligación de proteger sus datos personales. Algunas de estas garantías son
requisitos ampliamente reconocidos como el uso de las Cláusulas
Contractuales Tipo de la UE para la protección de los datos personales
transferidos desde la UE a países fuera de la misma; o
3. Al recibir cualquier requerimiento de información de un órgano judicial o
regulador, comprobamos cuidadosamente la solicitud antes de remitir ningún
tipo de dato
4. Tiene derecho a ponerse en contacto con nosotros para solicitarnos más
información acerca de las garantías que hemos establecido (incluyendo copia
de las obligaciones contractuales correspondientes) para garantizar una
adecuada protección de sus datos personales cuando estos se transfieren de
la forma indicada arriba.
6. CÓMO PROTEGEMOS Y ALMACENAMOS SUS DATOS PERSONALES
A. SEGURIDAD
Hemos establecido y mantenemos medidas, políticas y procedimientos de seguridad
tanto de carácter administrativo, como físico y técnico, para reducir el riesgo
de destrucción, pérdida accidental, revelación o acceso no autorizados a dicha
información razonables y apropiadas en función de la naturaleza de los datos de
que se trate.
Las medidas que hemos adoptado incluyen la imposición a nuestros empleados y
proveedores de servicios, de confidencialidad así como la destrucción o
anonimización permanente de los datos personales que ya no resultan necesarios
para la finalidad para la que se recogieron. Como la seguridad de sus datos
personales depende, en parte, de la seguridad del ordenador que usted utilice
para comunicarse con nosotros y de la seguridad que usted aplique para proteger
sus identificadores y contraseñas, deberá usted adoptar las medidas apropiadas
para proteger esta información.
B. CONSERVACIÓN DE SUS DATOS PERSONALES
1. Conservaremos sus datos personales durante el plazo razonablemente necesario
para cumplir con los fines para los que fueron recogidos, tal y como se
detalla en esta política de privacidad. En determinadas circunstancias,
conservaremos sus datos personales durante un período más largo, según lo
permitido o exigido legalmente, por ejemplo, en aquellos casos en los que
debamos conservar esos datos en cumplimiento de una obligación legal,
regulatoria, fiscal o
2. En determinados casos, conservaremos sus datos personales durante un período
de tiempo más largo para disponer de registros precisos de su relación con
nosotros en caso de reclamaciones o disputas o cuando consideremos
razonablemente que existe la posibilidad de que se plantee cualquier litigio
sobre sus datos personales o la relación mantenida con
3. Dado que nuestro negocio se gestiona desde los Estados Unidos, y con
sujeción a lo previsto en el Apartado V TRANSFERENCIA INTERNACIONAL DE SUS
DATOS PERSONALES, todos los datos personales que recogemos se tratan y
almacenan en los Estados Unidos, según lo previsto en las leyes de este país
y podrán ser facilitados a los órganos administrativos, tribunales,
reguladores o cualquier otro organismo competente de conformidad con dichas
4. Si usted utiliza nuestros Servicios y reside en Alemania, debe saber que
estamos sujetos a determinadas obligaciones de conservación y documentación
según lo previsto, entre otros, en el Código de Comercio Alemán (HGB) y el
Código Fiscal Alemán (AO). Los plazos de conservación y documentación
previstos en dichas normas pueden llegar hasta los diez años. Por último, el
plazo de conservación de sus datos personales estará asimismo determinado
por los plazos de prescripción legal, que pueden alcanzar los treinta años,
por ejemplo, de conformidad con lo previsto en el artículo §§ 195 y
siguientes del Código Civil alemán (BGB), siendo el período de prescripción
legal ordinario de tres años.
7. DERECHOS LEGALES QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD
1. Sujeto a determinadas excepciones, y dependiendo, en ciertos casos, de la
actividad del tratamiento que llevemos a cabo, usted tiene determinados
derechos en relación con sus datos personales (tal y como se detalla a
continuación), incluyendo los derechos a:
1. acceder a sus datos personales
2. rectificar/ suprimir sus datos personales
3. limitar el tratamiento de sus datos personales
4. solicitar la portabilidad de sus datos personales
5. oponerse al tratamiento de sus datos personales
6. revocar el consentimiento otorgado al tratamiento de sus datos personales
7. oponerse a que utilicemos sus datos personales para fines de marketing
directo
8. obtener una copia de las cláusulas de salvaguarda utilizadas en relación con
la transferencia internacional de sus datos personales
9. presentar una reclamación ante la autoridad de control de su lugar de
residencia
Por razones de seguridad antes de facilitarle ningún dato personal, le
solicitaremos determinada información adicional para confirmar su identidad.
Cuando así lo permita la ley, nos reservamos el derecho a cobrar un determinado
importe por la tramitación de su solicitud en determinados casos, por ejemplo,
en el caso de solicitudes manifiestamente injustificadas o excesivas.
Puede ejercitar cualquiera de sus derechos poniéndose en contacto con nosotros a
través de la siguiente dirección careteam@springhealth.com. Sujeto a cualquier
consideración legal o de otro tipo, realizaremos todos los esfuerzos razonables
para tramitar su solicitud a la mayor brevedad posible informándole con
prontitud en los casos en los que necesitemos más información para poder
tramitarla.
No siempre será posible cumplir, íntegramente, con su solicitud, por ejemplo, en
aquellos casos en los que la misma repercuta en cualquier obligación de
confidencialidad asumida frente a un tercero o en los que estemos facultados
legalmente para tramitar su solicitud de otra manera.
B. DERECHO DE ACCESO A SUS DATOS PERSONALES
Tiene derecho a solicitarnos que le facilitemos una copia de sus datos
personales y a recibir información acerca de: (a) las fuentes de las que hemos
obtenido sus datos personales; (b) los fines, base legal y los medios
relacionados con el tratamiento; (c) la identidad del responsable del
tratamiento; y (d) las entidades o categorías de entidades a las que se
transferirán sus datos personales.
C. DERECHO DE RECTIFICACIÓN O CANCELACIÓN DE SUS DATOS PERSONALES
1. Tiene derecho a solicitarnos que rectifiquemos los errores que sus datos
personales pudieran contener. Trataremos de verificar la exactitud de sus
datos personales antes de rectificarlos.
2. Asimismo, puede solicitarnos que eliminemos sus datos personales en
circunstancias muy concretas tales como cuando:
3. Ya no sean necesarios para los fines para los que se recogieron; o
4. Usted haya revocado su consentimiento (cuando la base legal que justifica el
tratamiento sea dicho consentimiento); o
5. Haya ejercitado con éxito su derecho de oposición (véase derecho de
oposición); o
6. Sus datos hubieran sido objeto de tratamiento ilegal, o
* Cuando sea necesario para cumplir con una obligación legal de Spring
3. No estamos obligados a tramitar ninguna solicitud de cancelación de sus
datos personales en aquellos casos en los que el tratamiento de los mismos
sea necesario para:
4. cumplir con una obligación legal; o
5. interponer, ejercitar o defender cualquier reclamación judicial;
D. DERECHO A LIMITAR EL TRATAMIENTO DE SUS DATOS PERSONALES
1. Puede solicitar que limitemos el tratamiento de sus datos personales
únicamente en los siguientes casos:
2. cuando la exactitud de los datos se haya puesto en cuestión, para
permitirnos verificar dicha exactitud; o
3. cuando el tratamiento sea ilegal, pero usted no desee que sus datos sean
eliminados; o
4. cuando los datos no sean ya necesarios para los fines para los que se
recogieron pero sí se necesiten para la interposición, ejercicio o defensa
de una reclamación judicial; o
5. cuando usted haya ejercitado su derecho de oposición y estemos verificando
la existencia de un interés legítimo que deba prevalecer sobre dicha
oposición.
6. Podremos continuar tratando sus datos personales tras una solicitud de
limitación del tratamiento cuando:
7. Tengamos su consentimiento; o
8. Para interponer, ejercitar o defendernos de cualquier reclamación judicial;
o
9. Para proteger los derechos de cualquier otra persona, física o jurídica.
E. DERECHO A LA PORTABILIDAD DE SUS DATOS PERSONALES
1. Puede solicitarnos que le facilitemos sus Datos Personales en un formato
estructurado, de uso común y lectura mecánica o que sus datos personales se
envíen directamente a otro responsable del tratamiento, pero, en ambos
casos, únicamente cuando:
2. El tratamiento se base en su consentimiento o en el cumplimiento de lo
previsto en un contrato formalizado con usted; y
3. El tratamiento se realice por medios
F. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES
G. DERECHO A REVOCAR SU CONSENTIMIENTO
En los casos en los que la base legal del tratamiento de sus datos personales
sea su consentimiento, usted tiene derecho a revocar dicho consentimiento en
cualquier momento enviando un correo electrónico a careteam@springhealth.com.
Tenga en cuenta que, en determinados casos, la revocación de su consentimiento
puede afectar a nuestra capacidad para prestarle los Servicios.
H. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES PARA FINES DE
MARKETING DIRECTO
Puede optar por no recibir determinadas comunicaciones de marketing y decidir
que sus datos personales no sean tratados para fines de marketing en cualquier
momento poniéndose en contacto con nosotros a través de la siguiente dirección
careteam@springhealth.com o haciendo clic en el enlace “darse de baja” que
encontrará en todas nuestras comunicaciones de marketing, solicitándonos que le
excluyamos de cualquier comunicación en el futuro. Deberá especificar si desea
ser excluido de todo tipo de comunicaciones de marketing o sólo de un tipo
concreto (por ejemplo, correo electrónico).
También puede solicitarnos que modifiquemos la forma en la que nos ponemos en
contacto con usted para fines de marketing o que no comuniquemos sus datos
personales a terceras empresas no afiliadas para fines de marketing directo o
para ningún otro fin.
I. DERECHO A OBTENER UNA COPIA DE LAS CLÁUSULAS LEGALES DE GARANTÍA EN
RELACIÓN CON EL TRATAMIENTO DE SUS DATOS PERSONALES UTILIZADAS EN RELACIÓN CON
LAS TRANSFERENCIAS INTERNACIONALES DE ESOS DATOS
Puede solicitarnos una copia o que le remitamos al lugar donde poder consultar
las cláusulas legales de garantía utilizadas para la transferencia de sus datos
personales fuera de la Unión Europea y del Reino Unido.
Podemos redactar acuerdos de transferencia internacional de datos independientes
para proteger la confidencialidad de nuestras condiciones comerciales.
J. DERECHO A PRESENTAR UNA RECLAMACIÓN ANTE LA AUTORIDAD COMPETENTE EN
MATERIA DE PROTECCIÓN DE DATOS DE SU LUGAR DE RESIDENCIA
Tiene derecho a presentar una reclamación ante la autoridad competente en
materia de protección de datos de su lugar de residencia en el caso de que no
esté usted de acuerdo con la forma en la que estemos tratando sus datos
personales.
Aunque usted tiene derecho a ponerse en contacto con la autoridad competente en
materia de protección de datos en cualquier momento, le pedimos que trate de
resolver cualquier problema que pudiera plantearse poniéndose, en primer lugar,
en contacto con nosotros.
Además de los derechos previstos en este Apartado VIII, en el caso de que
utilice nuestros Servicios desde Francia, tiene usted un derecho adicional en
relación con sus datos personales:
K. HERENCIA DIGITAL
Tiene derecho a establecer instrucciones (generales o específicas) acerca de lo
que ocurrirá con sus datos personales en el caso de que usted fallezca.
L. LEGITIMACIÓN PARA EL EJERCICIO DE LOS DERECHOS DEL TITULAR. LOS DERECHOS
DE LOS TITULARES ESTABLECIDOS EN LA LEY, PODRÁN EJERCERSE POR LAS SIGUIENTES
PERSONAS:
1. Por el Titular, quien deberá acreditar su identidad en forma suficiente por
los distintos medios que le ponga a disposición el
2. Por sus causahabientes, quienes deberán acreditar tal
3. Por el representante y/o apoderado del Titular, previa acreditación de la
representación o apoderamiento.
4. Por estipulación a favor de otro o para
Los derechos de los niños, niñas o adolescentes se ejercerán por las personas
que estén facultadas para representarlos.
8. PÓNGASE EN CONTACTO CON NOSOTROS
Si tiene cualquier pregunta acerca de esta política de privacidad, póngase en
contacto con nosotros a través de la siguiente dirección de correo electrónico
compliance@springhealth.com o con nuestro Delegado de Protección de Datos (IT
Governance Europe Limited) a través de la siguiente dirección de correo
electrónico eurep@itgovernance.eu.
Spring Health ha nombrado un delegado de protección de datos en el Reino Unido,
IT Governance Europe Limited, con el que puede ponerse en contacto a través de:
eurep@itgovernance.eu.
Asegúrese de incluir el nombre de nuestra empresa en toda la correspondencia que
envíe.
Si tuviera cualquier pregunta, problema o reclamación en relación con el
cumplimiento de esta política de privacidad y de las leyes aplicables sobre
protección de datos o en el caso de que usted quisiera ejercitar cualquiera de
sus derechos, le pedimos que, en primer lugar, se ponga en contacto con
compliance@springhealth.com. Indagaremos en lo ocurrido y trataremos de resolver
las reclamaciones y controversias y de hacer todos los esfuerzos razonables para
facilitarle el ejercicio de sus derechos a la mayor brevedad posible y, en todo
caso, en los plazos previstos en las leyes sobre protección de datos.
Last Updated: February 23, 2022
SPRING CARE, INC. PRIVACY POLICY
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés (CNIL), the German data protection authorities, the Data Protection
Commission (DPC), and the Swedish Authority for Privacy Protection (IMY),
and the Spanish Data Protection Commissioner (Agencia Española de Protección
de Datos, (AEPD)), to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future
communications. Please specify whether you would like us to stop all forms of
marketing or just a particular type (e.g. email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
* the processing is based on your consent or on the performance of a contract
with you; and
* the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union and the
United Kingdom.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
K. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Última actualización: 22 de febrero de 2022
SPRING CARE, INC. POLÍTICA DE PRIVACIDAD
Spring Care, Inc. es responsable del tratamiento de sus datos personales.
Spring Care, Inc. y sus empresas afiliadas (conjuntamente, “Spring Health”,
“nosotros”) se toma muy en serio sus obligaciones en materia de protección de
datos y privacidad. Esta política de privacidad describe nuestras prácticas en
relación con los datos que recogemos a través de (incluyendo cualquier acceso a)
(1) El sitio web de Spring Health, actualmente accesible a través de
https://benefits.springhealth.com, los materiales y servicios disponibles en el
mismo, cualquier sitio web que pudiera sustituirlo en el futuro, así como
cualquier Contenido entendido como texto, datos, gráficos, imágenes,
fotografías, video, audio, datos, sugerencias, instrucciones, contenido y
cualquier otro material facilitado, disponible o que usted pueda encontrar en el
sitio web (“Sitio Web”), (2) las aplicaciones de software que podamos poner a su
disposición para su utilización en o a través de cualquier ordenador o
dispositivo móvil (“Aplicaciones”), (3) los test y cuestionarios (y los
resultados de los mismos) que ponemos a su disposición en o a través del Sitio
Web o de las Aplicaciones (“Cuestionarios”), (4) el sistema de reservas en el
caso de que usted recurra a cualquier servicio profesional complementario
prestado por nuestros subcontratistas, orientadores, terapeutas o cualquier otro
proveedor de servicios (“Proveedores”) y (5) las grabaciones de llamadas cuando
usted llame a los número de teléfono de nuestro centro de llamadas (todos los
anteriores, conjuntamente, “Servicios”). Aplicamos esta política de privacidad
de conformidad con lo previsto en la ley aplicable en aquellos lugares en los
que desarrollamos nuestra actividad.
Esta política de privacidad también detalla como recogemos, utilizamos y
comunicamos sus datos personales en el caso de que usted sea uno de nuestros
Proveedores o representante del mismo, incluyendo también todos los casos en los
que usted participe en un proceso de selección para convertirse en uno de
nuestros Proveedores.
En particular, esta política de privacidad describe:
* Los datos personales que recogemos y cuándo y por qué efectuamos su
* Cómo comunicamos los datos personales dentro del grupo Spring Health y a
nuestros proveedores de servicios, reguladores y a otros
* Cómo utilizamos de sus datos para facilitarle actualizaciones del Servicio y
cómo puede usted configurar sus preferencias de
* Transferencias internacionales de
* Cómo protegemos y almacenamos los datos
* Los derechos legales que le asisten para controlar su
* Cómo puede ponerse en contacto con nosotros para obtener más
1. ACTUALICACIONES DE ESTA POLÍTICA DE PRIVACIDAD
Estamos facultados para modificar esta política de privacidad en cualquier
momento incorporando nuevos requisitos legales o cualquier otro elemento que
afecte al funcionamiento de nuestro negocio.
Publicaremos los cambios de manera visible para que pueda saber en todo momento
qué datos recogemos, cómo los utilizamos y en qué circunstancias, en su caso,
los comunicamos a terceros. Revise periódicamente estas páginas para asegurarse
de que está al tanto de la última versión de esta política de privacidad.
En nuestro Sitio Web, encontrará enlaces externos a sitios web de terceros. Esta
política de privacidad no es aplicable al uso que usted haga de los sitios de
terceros.
2. CUÁLES SON LOS DATOS PERSONALES QUE RECOGEMOS Y CUÁNDO Y POR QUÉ
EFECTUAMOS SU TRATAMIENTO
A. CUANDO RECOGEMOS DATOS PERSONALES
Recogemos sus datos personales si usted:
* se registra en nuestro Sitio Web, utiliza nuestros servicios o interactúa con
nuestro Sitio Web, o
* trabaja con nosotros como Proveedor, conjuntamente (“usted”).
B. DATOS PERSONALES QUE RECOGEMOS Y TRATAMOS CUANDO USTED SE REGISTRA EN O
INTERACTÚA CON NUESTRO SITIO WEB O UTILIZA NUESTROS SERVICIOS:
1. LOS DATOS PERSONALES QUE RECOGEMOS SI USTED UTILIZA NUESTRO
SITIO WEB O NUESTROS SERVICIOS INCLUYEN:
* Datos identificativos: nombre y apellido, fecha de nacimiento, dirección de
correo electrónico, país de residencia, nombre de usuario y contraseña.
* Datos especialmente protegidos: origen racial y datos sobre salud, i.e.
información general acerca de su salud y bienestar, incluyendo la información
que nos proporcione acerca de su estado general y hábitos cotidianos,
información sobre su salud mental, hábitos cotidianos, nivel de actividad,
alimentación diaria y hábitos de alimentación así como la información acerca
de su vida personal, familiar y social que usted nos proporcione al darse de
alta y crear una cuenta o a través de cualquiera de los Cuestionarios que le
facilitamos como parte de nuestros
2. OTROS DATOS QUE RECOPILAMOS CUANDO USTED UTILIZA NUESTROS
SERVICIOS O INTERACTÚA CON NUESTRO SITIO WEB
Cuando usted utiliza nuestros Servicios o interactúa con nuestro Sitio Web
recopilamos otros datos que incluyen:
* Información sobre su navegador y dispositivo: La mayoría de los navegadores o
su dispositivo, automáticamente, recogen determinados datos, tales como los
siguientes: dirección MAC (Control de Acceso a los Medios), tipo de ordenador
(Windows o Macintosh), resolución de pantalla, nombre y versión de su sistema
operativo, fabricante y modelo de su dispositivo, idioma, tipo de navegador
de internet y versión y nombre y versión de los Servicios (como la
Aplicación) que esté usted
* Datos de uso de la Aplicación: Cuando usted utiliza las Aplicaciones,
nosotros o nuestros proveedores hacemos seguimiento y recopilamos
determinados datos de uso, tales como la fecha y hora en la que la Aplicación
instalada en su dispositivo accede a nuestros servidores y qué información y
archivos se descargan en la Aplicación sobre la base del número de su
dispositivo.
* Datos obtenidos a través del uso de cookies, píxeles de seguimiento (pixel
tags) u otras tecnologías: Utilizamos píxeles de seguimiento (también
conocidos como balizas web y GIFs transparentes) en relación con algunos
Servicios para, entre otras cosas, hacer seguimiento de las actividades de
los usuarios de los Servicios (incluyendo la de los destinatarios de correo
electrónico) y elaborar estadísticas sobre el uso de los Servicios y los
índices de respuesta así como datos demográficos de carácter general y datos
* Otros datos personales: dirección IP, datos de ubicación y datos sobre sus
medios de comunicación
Si, en el marco de los Servicios nos enviara, a nosotros o a nuestros
proveedores de servicios, cualquier dato personal relativo a otra persona, usted
manifiesta que tiene la capacidad necesaria para comunicarnos dichos datos y
para permitirnos utilizar los datos de conformidad con esta política de
privacidad.
3. PODEMOS UTILIZAR LOS DATOS PERSONALES RECOGIDOS CUANDO USTED
UTILIZA NUESTROS SITIOS WEB O SERVICIOS ASÍ COMO LOS RECOGIDOS CON SU
CONSENTIMIENTO O DE CUALQUIER OTRA MANERA PERMITIDA POR LA LEY APLICABLE, PARA
CUALQUIERA DE LAS SIGUIENTES FINALIDADES:
* Proporcionarle los Servicios que nos solicite, que pueden consistir en una
combinación de uso e interacción con nuestro Sitio Web, Aplicaciones,
Cuestionarios y/o
* Responder a sus consultas, satisfacer sus peticiones y enviarle las
comunicaciones que nos haya solicitado, tales como los resultados de
cualquier Cuestionario que usted hubiera podido
* Enviarle información administrativa, por ejemplo, información relativa a los
Servicios y a las modificaciones de nuestras condiciones generales y
políticas.
* Comercializar nuestros Servicios. Esto incluye el envío de comunicaciones
acerca de nuestros Servicios, características, estudios,
encuestas, novedades,
actualizaciones y eventos. Podemos enviar dichas comunicaciones a través de
distintos medios incluyendo el correo electrónico, notificaciones y anuncios de
la Aplicación así como a través de anuncios publicados en plataformas de
terceros.
* Para nuestra gestión interna, incluyendo el análisis de datos, desarrollo de
nuevos servicios, optimización, mejora o modificación de los Servicios,
auditorías, control y prevención del fraude e identificación de tendencias de
* Utilizamos los datos personales, incluyendo los datos especialmente
protegidos, de numerosos usuarios de los Servicios para crear “datos
agrupados” no identificables (tales como informes en los que se incluye el
porcentaje de usuarios que han dado una determinada respuesta u obtenido un
resultado concreto al realizar un Cuestionario) que podrán comunicarse a
* Si usted nos remite ideas, propuestas, sugerencias, recomendaciones o
cualquier otro material (“Comentarios”), relacionados o no con los
* Tal y como consideremos necesario o apropiado y únicamente en la forma
permitida por la ley aplicable, para (a) ejercitar cualquier acción legal;
(b) responder a cualquier requerimiento de cualquier autoridad pública o
administrativa, incluyendo autoridades públicas o administrativas fuera de su
país de residencia; (c) proteger nuestro negocio y el de cualquiera de
nuestras empresas afiliadas, incluyendo en todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para (d) proteger nuestros derechos, privacidad, seguridad o propiedad
privada y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Para personalizar su experiencia al utilizar los Servicios, por ejemplo, para
ofrecerle Cuestionarios y servicios
4. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* usted nos ha dado su consentimiento para el tratamiento de sus datos
personales, por ejemplo, al acceder a recibir el Servicio, al dar de alta una
cuenta o al facilitar voluntariamente sus datos personales, por ejemplo, al
contestar a un Cuestionario;
* el tratamiento de sus datos personales se efectúa como consecuencia de
nuestro interés legítimo como organización empresarial (por ejemplo, para
finalidades empresariales o de gestión interna, como análisis de datos,
garantizar que los Servicios funcionan correctamente, desarrollar nuevos
servicios, optimizar, mejorar o modificar los Servicios, auditorías, control
y prevención del fraude, identificación de tendencias de uso). En estos
casos, protegeremos sus datos en todo momento, de forma proporcional y
respetando sus derechos de Usted tiene derecho a oponerse al tratamiento tal
y como se detalla en el apartado DERECHOS LEGALES QUE LE ASISTEN PARA
CONTROLAR SU PRIVACIDAD que se incluye a continuación;
* el tratamiento de sus datos personales resulta necesario para cumplir con un
contrato o para realizar las actuaciones necesarias para formalizar un
contrato con usted; por ejemplo, en los casos en los que usted opta por
recibir los Servicios, es obligatorio que nos proporcione su nombre y
dirección de correo electrónico para
dar de alta una cuenta con el fin de recibir los Servicios. Si desea más
información, consulte nuestras
Condiciones Generales
(https://care.springhealth.com/terms_of_service); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con una
obligación legal o regulatoria, por ejemplo, para el ejercicio de una acción
legal, responder a los requerimientos efectuados por cualquier autoridad
pública o administrativa, proteger nuestro negocio o el de cualquiera de
nuestras empresas afiliadas incluyendo todos aquellos casos en los que el
tratamiento resulte necesario para investigar un incidente de seguridad; o
para proteger nuestros derechos, privacidad, seguridad o propiedad privada
y/o los de nuestras empresas afiliadas, los suyos o los de cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
C. DATOS PERSONALES QUE RECOPILAMOS SI TRABAJA CON NOSOTROS COMO PROVEEDOR
1. LOS DATOS PERSONALES QUE RECOPILAMOS A PARTIR DEL MOMENTO EN EL
QUE NOS SOLICITA TRABAJAR CON NOSOTROS COMO PROVEEDOR Y MIENTRAS CONTINÚE
TRABAJANDO CON NOSOTROS EN TAL CONDICIÓN, INCLUYEN:
* Datos identificativos: como su nombre, dirección de correo electrónico,
fotografía, nombre de soltera; seudónimo(s); dirección actual y direcciones
anteriores; fecha de nacimiento; lugar de nacimiento; número de
Identificación (que puede incluir su número de pasaporte, documento nacional
de Identidad, carnet de conducir) y nombre completo de sus progenitores.
* Datos sobre su situación laboral: nombre de su empleador; datos de su
contrato de trabajo; nombre y datos de contacto de la persona responsable
sobre usted; puesto de trabajo; franja salarial; fecha de inicio y extinción
de su relación laboral; razones de extinción de su relación
* Datos acerca de su formación y cualificación: nombre del centro educativo;
datos de contacto del centro educativo; número de estudiante; datos de
cualificación; área de estudio; fechas de asistencia; fechas de graduación.
* Otros datos: Datos de pago para poder efectuar los pagos correspondientes a
su favor y datos que deban incluirse en nuestros sistemas de comunicación,
esto es, los medios de comunicación pertenecientes a Spring Health que usted
utilizará (correo electrónico, teléfono y comunicaciones electrónicas).
2. SI USTED ES UNO DE NUESTROS PROVEEDORES, UTILIZAREMOS SUS DATOS
PERSONALES DE LA SIGUIENTE FORMA:
* Para establecer, cumplir y llevar a efecto las condiciones bajo las que usted
o la organización a la que usted representa contratará con nosotros y para
comunicarnos con usted;
* Para pagar y gestionar sus honorarios;
* Para gestionar cualquier otra solicitud o servicio solicitado por usted
durante la vigencia de su relación con nosotros;
* Para garantizar el buen funcionamiento de nuestra relación con usted
(incluyendo el de todas las actividades que deben llevarse a cabo antes,
durante y tras la finalización de dicha relación, tales como por ejemplo,
poder confirmar su idoneidad para trabajar con nosotros como Proveedor);
* Controlar y prevenir problemas de ciberseguridad y el uso no autorizado de
nuestros datos, sistemas informáticos y/o equipos;
* Incluir en su perfil su identificación fotográfica; o
* En los casos en los que resulte necesario, entablar procedimientos legales,
investigar, plantear, ejercitar o defender una reclamación judicial; y llegar
a un acuerdo transaccional en relación con cualquier reclamación
3. BASES LEGALES QUE JUSTIFICAN EL TRATAMIENTO DE SUS DATOS
PERSONALES
Solo recogemos, tratamos y comunicamos sus datos personales cuando tenemos el
convencimiento de que existe una base legal adecuada que justifica el
tratamiento. Dicha base legal puede ser cualquiera de las siguientes:
* el tratamiento de sus datos personales es necesario para cumplir con lo
previsto en un contrato o para realizar las actuaciones necesarias para poder
formalizar un contrato con usted, i.e. el Acuerdo de Subcontratación;
* tenemos un interés legítimo, como organización empresarial, en el tratamiento
de sus datos personales (por ejemplo, para controlar y prevenir problemas de
ciberseguridad y el uso no autorizado de nuestros datos, sistemas
informáticos y/o equipos, o para incluir una identificación fotográfica suya
en su perfil); y/o
* el tratamiento de sus datos personales resulta necesario para cumplir con
cualquier obligación legal o regulatoria, por ejemplo, para el ejercicio de
una acción legal, responder a los requerimientos efectuados por cualquier
autoridad pública o administrativa, proteger nuestro negocio o el de
cualquiera de nuestras empresas afiliadas incluyendo todos aquellos casos en
los que el tratamiento resulte necesario para investigar un incidente de
seguridad; o para proteger nuestros derechos, privacidad, seguridad o
propiedad privada y/o los de nuestras empresas afiliadas, los suyos y los de
cualquier
* Si desea obtener más información acerca de las bases legales que justifican
el tratamiento de sus datos personales, póngase en contacto con nosotros a
través de la siguiente dirección compliance@springhealth.com.
3. COMUNICACIÓN DE DATOS PERSONALES DENTRO DEL GRUPO SPRING CARE, A
NUESTROS PROVEEDORES DE SERVICIOS Y A OTROS TERCEROS
A. EN DETERMINADAS CIRCUNSTANCIAS, MUY CONCRETAS, COMUNICAREMOS SUS DATOS
EN LA FORMA Y PARA LOS FINES QUE SE DESCRIBEN A CONTINUACIÓN:
1. dentro del grupo Spring Health, cuando dicha comunicación resulte necesaria
para proporcionarle nuestros Servicios o gestionar nuestro negocio,
incluyendo la comunicación a nuestra Sociedad Médica Profesional gestionada
bajo la marca Spring, SH Medical Care of Kansas,
2. a terceros que nos prestan servicios relativos a la gestión de nuestro
negocio y a la prestación de los Servicios, por ejemplo:
3. facilitaremos sus datos personales a nuestros Proveedores cuando resulte
necesario para permitirle disponer de cualquier prestación específica de
nuestros Servicios;
4. si es usted un Proveedor, comunicaremos sus datos a terceros para comprobar
su idoneidad como proveedor de los
Todos estos terceros han formalizado los correspondientes acuerdos de
confidencialidad y utilizarán los datos personales que les comuniquemos o que
recopilen en nuestro nombre únicamente para prestar el servicio para el que han
sido contratados. Lo anterior incluye también servicios de alojamiento de sitios
web, almacenamiento y análisis de datos, plataformas de organización y
planificación, tecnologías informáticas y suministro de infraestructuras
relacionada con lo anterior, entrega de correo electrónico, auditoría y otros
servicios.
3. con los reguladores a cuya jurisdicción estemos sujetos, incluyendo, sin
limitación la Agencia de Inspección de Información (Information
Commissioner’s Office) (ICO), la Comisión Nacional de Informática y
Libertades (Commission Nationale de l’Informatique et des Libertés) (CNIL),
las autoridades de protección de datos alemanas, la Comisión de Protección
de Datos (DPC), la autoridad sueca para la Protección de la Privacidad (IMY)
y la Agencia Española de Protección de Datos (AEPD), para cumplir con las
leyes, reglamentos y normas aplicables así como con cualquier requerimiento
de un órgano judicial, de cualquier regulador o de otro organismo
administrativo;
4. Con nuestros socios o empresas afiliadas, datos agregados, estadísticos, que
no pueden considerarse como datos personales, relativos a las visitas a
nuestro Sitio Web, patrones de tráfico y uso del Sitio Web;
5. En el caso de que, en el futuro, vendiéramos o transmitiéramos parte o la
totalidad de nuestro negocio o activos a cualquier tercero, estaremos
facultados para facilitar información a cualquier comprador potencial o real
de nuestro negocio o
4. ACTUALIZACIONES DE SERVICIO Y OPCIONES DE MARKETING
A. CÓMO TRATAMOS SUS DATOS PERSONALES PARA MANTENERLE ACTUALIZADO ACERCA DE
NUESTROS SERVICIOS
Para proteger sus derechos de privacidad y garantizarle el control sobre cómo
gestionamos el marketing de nuestros Servicios, adoptaremos las medidas
necesarias para limitar el marketing
directo a un nivel razonable y proporcionado y únicamente le enviaremos
comunicaciones que consideremos que pueden resultarle interesantes o que son
apropiadas para usted.
B. CÓMO PUEDE GESTIONAR SUS OPCIONES DE MARKETING
Usted puede optar por no recibir determinadas comunicaciones de marketing y
oponerse a que sus datos personales se utilicen para fines de marketing en
cualquier momento poniéndose en contacto con careteam@springhealth.com o
haciendo clic en el enlace “darse de baja” que encontrará en cualquier
comunicación de marketing que haya podido recibir, debiendo solicitar que se le
excluya de cualquier comunicación futura. Le pediremos que determine si desea
ser excluido de todo tipo de comunicaciones de marketing o únicamente de un tipo
concreto (v.g. correo electrónico).
5. TRANSFERENCIA INTERNACIONAL DE SUS DATOS PERSONALES
1. Spring Health es una empresa con sede en los Estados Unidos. En consecuencia
y con independencia de su ubicación, sus datos personales se transmitirán y
almacenarán en los Estados Unidos. La normativa de este país establece unos
niveles de protección de los datos personales que podrían ser distintos a
los aplicables por las leyes vigentes en su país de origen. Spring Health
adoptará las medidas necesarias para garantizar que las transferencias de
datos personales se realizan de conformidad con la ley aplicable y son
gestionadas cuidadosamente para proteger sus derechos de privacidad y sus
A tal efecto:
1. Nos aseguramos que las transferencias entre las entidades del grupo Spring
Health y sus empresas afiliadas quedan cubiertas por un acuerdo formalizado
entre las empresas del grupo Spring Health de que se trate (un contrato
entre empresas) en virtud del cual cada una de dichas entidades quedará
contractualmente obligada a garantizar que los datos personales reciben un
nivel de protección adecuado y uniforme, con independencia de cuál sea la
entidad del grupo Spring Health a la que se transfieran;
2. En los casos en los que los datos personales se transfieran fuera del grupo
Spring Health o a terceros con los que contratamos para poder prestar
nuestros Servicios, el contrato formalizado con estos establecerá la
obligación de proteger sus datos personales. Algunas de estas garantías son
requisitos ampliamente reconocidos como el uso de las Cláusulas
Contractuales Tipo de la UE para la protección de los datos personales
transferidos desde la UE a países fuera de la misma; o
3. Al recibir cualquier requerimiento de información de un órgano judicial o
regulador, comprobamos cuidadosamente la solicitud antes de remitir ningún
tipo de dato
4. Tiene derecho a ponerse en contacto con nosotros para solicitarnos más
información acerca de las garantías que hemos establecido (incluyendo copia
de las obligaciones contractuales correspondientes) para garantizar una
adecuada protección de sus datos personales cuando estos se transfieren de
la forma indicada arriba.
6. CÓMO PROTEGEMOS Y ALMACENAMOS SUS DATOS PERSONALES
A. SEGURIDAD
Hemos establecido y mantenemos medidas, políticas y procedimientos de seguridad
tanto de carácter administrativo, como físico y técnico, para reducir el riesgo
de destrucción, pérdida accidental, revelación o acceso no autorizados a dicha
información razonables y apropiadas en función de la naturaleza de los datos de
que se trate.
Las medidas que hemos adoptado incluyen la imposición a nuestros empleados y
proveedores de servicios, de confidencialidad así como la destrucción o
anonimización permanente de los datos personales que ya no resultan necesarios
para la finalidad para la que se recogieron. Como la seguridad de sus datos
personales depende, en parte, de la seguridad del ordenador que usted utilice
para comunicarse con nosotros y de la seguridad que usted aplique para proteger
sus identificadores y contraseñas, deberá usted adoptar las medidas apropiadas
para proteger esta información.
B. CONSERVACIÓN DE SUS DATOS PERSONALES
1. Conservaremos sus datos personales durante el plazo razonablemente necesario
para cumplir con los fines para los que fueron recogidos, tal y como se
detalla en esta política de privacidad. En determinadas circunstancias,
conservaremos sus datos personales durante un período más largo, según lo
permitido o exigido legalmente, por ejemplo, en aquellos casos en los que
debamos conservar esos datos en cumplimiento de una obligación legal,
regulatoria, fiscal o
2. En determinados casos, conservaremos sus datos personales durante un período
de tiempo más largo para disponer de registros precisos de su relación con
nosotros en caso de reclamaciones o disputas o cuando consideremos
razonablemente que existe la posibilidad de que se plantee cualquier litigio
sobre sus datos personales o la relación mantenida con
3. Dado que nuestro negocio se gestiona desde los Estados Unidos, y con
sujeción a lo previsto en el Apartado V TRANSFERENCIA INTERNACIONAL DE SUS
DATOS PERSONALES, todos los datos personales que recogemos se tratan y
almacenan en los Estados Unidos, según lo previsto en las leyes de este país
y podrán ser facilitados a los órganos administrativos, tribunales,
reguladores o cualquier otro organismo competente de conformidad con dichas
4. Si usted utiliza nuestros Servicios y reside en Alemania, debe saber que
estamos sujetos a determinadas obligaciones de conservación y documentación
según lo previsto, entre otros, en el Código de Comercio Alemán (HGB) y el
Código Fiscal Alemán (AO). Los plazos de conservación y documentación
previstos en dichas normas pueden llegar hasta los diez años. Por último, el
plazo de conservación de sus datos personales estará asimismo determinado
por los plazos de prescripción legal, que pueden alcanzar los treinta años,
por ejemplo, de conformidad con lo previsto en el artículo §§ 195 y
siguientes del Código Civil alemán (BGB), siendo el período de prescripción
legal ordinario de tres años.
7. DERECHOS LEGALES QUE LE ASISTEN PARA CONTROLAR SU PRIVACIDAD
1. Sujeto a determinadas excepciones, y dependiendo, en ciertos casos, de la
actividad del tratamiento que llevemos a cabo, usted tiene determinados
derechos en relación con sus datos personales (tal y como se detalla a
continuación), incluyendo los derechos a:
1. acceder a sus datos personales
2. rectificar/ suprimir sus datos personales
3. limitar el tratamiento de sus datos personales
4. solicitar la portabilidad de sus datos personales
5. oponerse al tratamiento de sus datos personales
6. revocar el consentimiento otorgado al tratamiento de sus datos personales
7. oponerse a que utilicemos sus datos personales para fines de marketing
directo
8. obtener una copia de las cláusulas de salvaguarda utilizadas en relación con
la transferencia internacional de sus datos personales
9. presentar una reclamación ante la autoridad de control de su lugar de
residencia
Por razones de seguridad antes de facilitarle ningún dato personal, le
solicitaremos determinada información adicional para confirmar su identidad.
Cuando así lo permita la ley, nos reservamos el derecho a cobrar un determinado
importe por la tramitación de su solicitud en determinados casos, por ejemplo,
en el caso de solicitudes manifiestamente injustificadas o excesivas.
Puede ejercitar cualquiera de sus derechos poniéndose en contacto con nosotros a
través de la siguiente dirección careteam@springhealth.com. Sujeto a cualquier
consideración legal o de otro tipo, realizaremos todos los esfuerzos razonables
para tramitar su solicitud a la mayor brevedad posible informándole con
prontitud en los casos en los que necesitemos más información para poder
tramitarla.
No siempre será posible cumplir, íntegramente, con su solicitud, por ejemplo, en
aquellos casos en los que la misma repercuta en cualquier obligación de
confidencialidad asumida frente a un tercero o en los que estemos facultados
legalmente para tramitar su solicitud de otra manera.
B. DERECHO DE ACCESO A SUS DATOS PERSONALES
Tiene derecho a solicitarnos que le facilitemos una copia de sus datos
personales y a recibir información acerca de: (a) las fuentes de las que hemos
obtenido sus datos personales; (b) los fines, base legal y los medios
relacionados con el tratamiento; (c) la identidad del responsable del
tratamiento; y (d) las entidades o categorías de entidades a las que se
transferirán sus datos personales.
C. DERECHO DE RECTIFICACIÓN O CANCELACIÓN DE SUS DATOS PERSONALES
1. Tiene derecho a solicitarnos que rectifiquemos los errores que sus datos
personales pudieran contener. Trataremos de verificar la exactitud de sus
datos personales antes de rectificarlos.
2. Asimismo, puede solicitarnos que eliminemos sus datos personales en
circunstancias muy concretas tales como cuando:
3. Ya no sean necesarios para los fines para los que se recogieron; o
4. Usted haya revocado su consentimiento (cuando la base legal que justifica el
tratamiento sea dicho consentimiento); o
5. Haya ejercitado con éxito su derecho de oposición (véase derecho de
oposición); o
6. Sus datos hubieran sido objeto de tratamiento ilegal, o
* Cuando sea necesario para cumplir con una obligación legal de Spring
3. No estamos obligados a tramitar ninguna solicitud de cancelación de sus
datos personales en aquellos casos en los que el tratamiento de los mismos
sea necesario para:
4. cumplir con una obligación legal; o
5. interponer, ejercitar o defender cualquier reclamación judicial;
D. DERECHO A LIMITAR EL TRATAMIENTO DE SUS DATOS PERSONALES
1. Puede solicitar que limitemos el tratamiento de sus datos personales
únicamente en los siguientes casos:
2. cuando la exactitud de los datos se haya puesto en cuestión, para
permitirnos verificar dicha exactitud; o
3. cuando el tratamiento sea ilegal, pero usted no desee que sus datos sean
eliminados; o
4. cuando los datos no sean ya necesarios para los fines para los que se
recogieron pero sí se necesiten para la interposición, ejercicio o defensa
de una reclamación judicial; o
5. cuando usted haya ejercitado su derecho de oposición y estemos verificando
la existencia de un interés legítimo que deba prevalecer sobre dicha
oposición.
6. Podremos continuar tratando sus datos personales tras una solicitud de
limitación del tratamiento cuando:
7. Tengamos su consentimiento; o
8. Para interponer, ejercitar o defendernos de cualquier reclamación judicial;
o
9. Para proteger los derechos de cualquier otra persona, física o jurídica.
E. DERECHO A LA PORTABILIDAD DE SUS DATOS PERSONALES
1. Puede solicitarnos que le facilitemos sus Datos Personales en un formato
estructurado, de uso común y lectura mecánica o que sus datos personales se
envíen directamente a otro responsable del tratamiento, pero, en ambos
casos, únicamente cuando:
2. El tratamiento se base en su consentimiento o en el cumplimiento de lo
previsto en un contrato formalizado con usted; y
3. El tratamiento se realice por medios
F. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES
G. DERECHO A REVOCAR SU CONSENTIMIENTO
En los casos en los que la base legal del tratamiento de sus datos personales
sea su consentimiento, usted tiene derecho a revocar dicho consentimiento en
cualquier momento enviando un correo electrónico a careteam@springhealth.com.
Tenga en cuenta que, en determinados casos, la revocación de su consentimiento
puede afectar a nuestra capacidad para prestarle los Servicios.
H. DERECHO A OPONERSE AL TRATAMIENTO DE SUS DATOS PERSONALES PARA FINES DE
MARKETING DIRECTO
Puede optar por no recibir determinadas comunicaciones de marketing y decidir
que sus datos personales no sean tratados para fines de marketing en cualquier
momento poniéndose en contacto con nosotros a través de la siguiente dirección
careteam@springhealth.com o haciendo clic en el enlace “darse de baja” que
encontrará en todas nuestras comunicaciones de marketing, solicitándonos que le
excluyamos de cualquier comunicación en el futuro. Deberá especificar si desea
ser excluido de todo tipo de comunicaciones de marketing o sólo de un tipo
concreto (por ejemplo, correo electrónico).
También puede solicitarnos que modifiquemos la forma en la que nos ponemos en
contacto con usted para fines de marketing o que no comuniquemos sus datos
personales a terceras empresas no afiliadas para fines de marketing directo o
para ningún otro fin.
I. DERECHO A OBTENER UNA COPIA DE LAS CLÁUSULAS LEGALES DE GARANTÍA EN
RELACIÓN CON EL TRATAMIENTO DE SUS DATOS PERSONALES UTILIZADAS EN RELACIÓN CON
LAS TRANSFERENCIAS INTERNACIONALES DE ESOS DATOS
Puede solicitarnos una copia o que le remitamos al lugar donde poder consultar
las cláusulas legales de garantía utilizadas para la transferencia de sus datos
personales fuera de la Unión Europea y del Reino Unido.
Podemos redactar acuerdos de transferencia internacional de datos independientes
para proteger la confidencialidad de nuestras condiciones comerciales.
J. DERECHO A PRESENTAR UNA RECLAMACIÓN ANTE LA AUTORIDAD COMPETENTE EN
MATERIA DE PROTECCIÓN DE DATOS DE SU LUGAR DE RESIDENCIA
Tiene derecho a presentar una reclamación ante la autoridad competente en
materia de protección de datos de su lugar de residencia en el caso de que no
esté usted de acuerdo con la forma en la que estemos tratando sus datos
personales.
Aunque usted tiene derecho a ponerse en contacto con la autoridad competente en
materia de protección de datos en cualquier momento, le pedimos que trate de
resolver cualquier problema que pudiera plantearse poniéndose, en primer lugar,
en contacto con nosotros.
K. HERENCIA DIGITAL
Tiene derecho a establecer instrucciones (generales o específicas) acerca de lo
que ocurrirá con sus datos personales en el caso de que usted fallezca.
8. PÓNGASE EN CONTACTO CON NOSOTROS
Si tiene cualquier pregunta acerca de esta política de privacidad, póngase en
contacto con nosotros a través de la siguiente dirección de correo electrónico
compliance@springhealth.com o con nuestro Delegado de Protección de Datos (IT
Governance Europe Limited) a través de la siguiente dirección de correo
electrónico eurep@itgovernance.eu.
Spring Health ha nombrado un delegado de protección de datos en el Reino Unido,
IT Governance Europe Limited, con el que puede ponerse en contacto a través de:
eurep@itgovernance.eu.
Asegúrese de incluir el nombre de nuestra empresa en toda la correspondencia que
envíe.
Si tuviera cualquier pregunta, problema o reclamación en relación con el
cumplimiento de esta política de privacidad y de las leyes aplicables sobre
protección de datos o en el caso de que usted quisiera ejercitar cualquiera de
sus derechos, le pedimos que, en primer lugar, se ponga en contacto con
compliance@springhealth.com. Indagaremos en lo ocurrido y trataremos de resolver
las reclamaciones y controversias y de hacer todos los esfuerzos razonables para
facilitarle el ejercicio de sus dere chos a la mayor brevedad posible y, en todo
caso, en los plazos previstos en las leyes sobre protección de datos.
Last Updated: December 7, 2021
SPRING CARE, INC. PRIVACY POLICY
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are one of our Providers, including if you go through the
application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use or engage with our Services, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the Services.
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. PERSONAL INFORMATION WE COLLECT WITH YOUR CONSENT OR AS PERMITTED
BY LAW
Personal information may be collected from other sources where you have given
consent to do so or as permitted by applicable law, such as from your employer
or healthcare provider, public databases, joint marketing partners and other
third parties.
4. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfill your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
5. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire, or where you have provided your consent;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or
(d) to protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you will be engaged by
us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement);
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or
(d) to protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés, Bundesbeauftragte für Datenschutz und Informationsfreiheit, the
Data Protection Commission (DPC), and the Swedish Data Protection Authority,
to comply with all applicable laws, regulations and rules, and requests of
law enforcement, regulatory and other governmental agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
1. You can opt out of certain marketing communications and use of your
information for marketing at any time by contacting
careteam@springhealth.com or by clicking on the
“unsubscribe” link you will find on all marketing messages to you and requesting
to be removed from future communications. Please specify whether you would like
us to stop all forms of marketing or just a particular type (eg email).
2. You can change the way your browser manages cookies, which may be used to
deliver online advertising, by following the settings on your
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information may be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the
security you use to protect user IDs and passwords please take appropriate
measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, all personal information that
we collect is used and stored in the US, is subject to US laws, and may be
subject to disclosure to US governments, courts or law enforcement or
regulatory agencies pursuant to those laws.
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information, including the right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
2. the processing is based on your consent or on the performance of a contract
with you; and
3. the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (eg
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of India.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com. Please ensure to include our company name in any
correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Last Updated: February 23, 2022
SPRING CARE, INC. PRIVACY POLICY
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services
(including email recipients), and compile statistics about usage of the Services
and response rates as well as general demographic information and aggregated
information.
* Other personal information: IP address, location data and information around
your preferred means of
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés (CNIL), the German data protection authorities, the Data Protection
Commission (DPC), and the Swedish Authority for Privacy Protection (IMY),
and the Spanish Data Protection Commissioner (Agencia Española de Protección
de Datos, (AEPD)), to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future
communications. Please specify whether you would like us to stop all forms of
marketing or just a particular type (e.g. email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;
(b) the purposes, legal basis and methods of processing; (c) the controller’s
identity; and (d) the entities or categories of entities to whom your personal
information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
* the processing is based on your consent or on the performance of a contract
with you; and
* the processing is carried out by automated
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union and the
United Kingdom.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
K. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
Last Updated: April 7, 2022
SPRING CARE, INC. PRIVACY POLICY
Spring Care, Inc. is responsible for your personal information.
Spring Care, Inc. and its affiliates (collectively referred to as “Spring
Health”, “we“, “us“) takes its data protection and privacy responsibilities
seriously. This privacy policy describes our practices in connection with
information that we collect through (including any access to) (1) the Spring
Health website currently located at https://benefits.springhealth.com, materials
and services available therein, and successor website(s) thereto, together with
any Content: meaning text, data, graphics, images, photographs, video, audio,
information, suggestions, guidance, content and other materials provided, made
available or otherwise found on the website (“Website”), (2) the software
applications we may make available for use on or through computers and mobile
devices (“Apps”), (3) the quizzes, tests, and questionnaires (and results
thereof) we make available on or through the Website or Apps (“Questionnaires”),
(4) the booking system should you avail of additional professional services
through our contractors, counselors, therapists or other service providers
(“Providers”), and (5) call recordings when you call our call center phone
numbers (all of the foregoing, collectively, “Services”). We follow this privacy
policy in accordance with applicable laws in the places where we operate.
This privacy policy also explains how we collect, use and share personal
information if you are or represent one of our Providers, including if you go
through the application process to become one of our Providers.
Specifically, this privacy policy describes:
* What personal information we collect and when and why we use
* How we share personal information within Spring Health and with our service
providers, regulators and other third parties
* How we use your information to provide Service updates to you and how you can
manage your marketing preferences
* Transferring personal information globally
* How we protect and store personal information
* Legal rights available to help manage your privacy
* How you can contact us for more support
1. UPDATES TO THIS PRIVACY POLICY
We may amend this privacy policy from time to time to keep it up to date with
legal requirements and the way we operate our business. We will post those
changes prominently, so you are always aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. Please
regularly check these pages for the latest version of this privacy policy.
You might find external links to third party websites on our Website. This
privacy policy does not apply to your use of a third party site.
2. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
A. WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you if you:
* register with, use our Services or engage with our Website, or
* work with us as a Provider, collectively (“you“).
B. PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER WITH OR USE OUR
SERVICES OR IF YOU ENGAGE WITH OUR WEBSITE:
1. PERSONAL INFORMATION COLLECTED IF YOU USE OUR WEBSITE OR SERVICES
INCLUDES:
* Personal details: first name and surname, date of birth, email address,
country of residence, username and password.
* Sensitive information about you: racial origin and health information i.e.
general information about your health and wellbeing, including indications
about your overall mood and daily habits, information on your mental
wellbeing, daily habits, activity levels, daily nutrition and eating habits
as well as information about your personal, family and social life which is
entered by you when registering for an account or in any Questionnaires we
make available through the Services.
2. OTHER INFORMATION WHEN YOU USE OUR SERVICES OR ENGAGE WITH OUR
WEBSITE
Other information collected if you use our Services or engage with our Website
includes:
* Browser and device information: Certain information is collected by most
browsers or automatically through your device, such as your Media Access
Control (MAC) address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device manufacturer and model,
language, Internet browser type and version and the name and version of the
Services (such as the App) you are using.
* App usage data: When you use the Apps, we and our service providers may track
and collect usage data, such as the date and time the App on your device
accesses our servers and what information and files have been downloaded to
the App based on your device number.
* Information gathered through use of cookies, pixel tags or other
technologies: Pixel tags (also known as web beacons and clear GIFs) may be
used in connection with some Services to, among other things, track the
actions of users of the Services (including email recipients), and compile
statistics about usage of the Services and response rates as well as general
demographic information and aggregated information.
* Other personal information: IP address, location data and information around
your preferred means of communication.
If you submit any personal information relating to other people to us or to our
service providers in connection with the Services, you represent that you have
the authority to do so and to permit us to use the information in accordance
with this privacy policy.
3. WE MAY USE PERSONAL DATA COLLECTED IF YOU USE OUR WEBSITES OR
SERVICES OR IF YOU CONSENT OR AS PERMITTED BY APPLICABLE LAW IN THE FOLLOWING
WAYS:
* To provide you with the Services you request, which may be combination of the
use or engagement with our Website, App, Questionnaires and/or Providers.
* To respond to your inquiries, fulfil your requests, and send you
communications that you request, such as the results of any Questionnaire
that you have taken.
* To send administrative information to you, for example, information regarding
the Services and changes to our terms, conditions and policies.
* To market our Services to you. This includes sending communications about our
Services, features, studies, surveys, news, updates, and events. We may do so
through various methods, including email, in app communications and ads, and
ads on third party platforms.
* For our internal management and business purposes, such as data analysis,
developing new services, enhancing, improving or modifying the Services,
audits, fraud monitoring and prevention, identifying usage trends.
* We may use personal information, including sensitive information, from many
Services users to create non-identifiable “aggregate data” (for example,
reports that calculate the percentage of users who have a particular response
to or result from the Questionnaires) that may be disclosed to third parties.
* If you provide to us any ideas, proposals, suggestions, recommendations or
other materials (“Feedback”), whether related to the Services or otherwise.
* As we believe to be necessary or appropriate, and only as permitted under
applicable law (a) to comply with legal process; (b) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (c) to protect our operations
or those of any of our affiliates, including in connection with investigating
security incidents; or (d) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or others.
* To personalize your experience on the Services, for example, by presenting
Questionnaires and similar services to you.
4. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* you have provided your consent to us using the personal information, for
example by opting in to receiving the Service, by registering for an account
or by voluntarily inputting your personal information g., when you answer a
Questionnaire;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example for our internal management and business
purposes, such as data analysis, to ensure that the Services function
properly, developing new services, enhancing, improving or modifying the
Services, audits, fraud monitoring and prevention, identifying usage trends).
In these cases, we will look after your information at all times in a way
that is proportionate and respects your privacy rights and you have a right
to object to processing as explained in the section below LEGAL RIGHTS
AVAILABLE TO HELP MANAGE YOUR PRIVACY;
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you for example where you have opted
to receive the Services it is mandatory to provide your name and email
address to register your account in order to receive the Services. For
further information please see our Terms of Service
(https://care.springhealth.com/terms_of_service); and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information, please contact us at compliance@springhealth.com.
C. PERSONAL INFORMATION WE COLLECT IF YOU WORK WITH US AS A PROVIDER
1. PERSONAL INFORMATION COLLECTED IF YOU APPLY TO WORK WITH US AS A PROVIDER,
AND CONTINUE TO WORK WITH US AS A PROVIDER, INCLUDES:
* Personal details: such as your name, email address, photo, maiden name;
alias(es); current and previous addresses; birth date; birth place; ID number
(which may include passport, national ID card, driver’s license) and
mother/father’s complete name.
* Information about your employment status: employer name; employer contact
details; manager name; manager contact details; job title; pay rate; dates of
employment; reason for leaving employment.
* Information about your education and qualifications: school name; school
contact details; student number; qualification details; field of study;
school attendance dates; school graduation dates.
* Other information: payment information so that we can make payments to you
and information contained on our communications systems, these are the Spring
Health communications facilities used by you (email, phone, mobile phone and
computer communication).
2. IF YOU ARE ONE OF OUR PROVIDERS, WE MAY USE YOUR PERSONAL DATA IN THE
FOLLOWING WAYS:
* To determine, perform and execute the terms on which you, or the organization
you represent will be engaged by us and communicate with you;
* To pay and administer your fees;
* To administer other requests or services requested by you throughout your
engagement with us;
* To ensure the smooth running of our engagement with you (including all of the
activities that need to be undertaken before, during and after such
engagement for instance to confirm your eligibility to work with us as a
Provider. );
* To monitor against and prevent cyber-security issues and unauthorised use of
our information, IT systems and/or equipment;
* Maintain photo identification of you for your profile; or
* Where it may be necessary, to file legal proceedings, investigate, establish,
exercise or defend a legal claim; and settle legal claims.
3. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only collect, use and share your personal information where we are
satisfied that we have an appropriate legal basis to do this. This may be
because:
* our use of your personal information is necessary to perform a contract or
take steps to enter into a contract with you, e. the Contractor Agreement;
* our use of your personal information is in our legitimate interest as a
commercial organisation (for example to monitor against and prevent
cyber-security issues and unauthorised use of our information, IT systems
and/or equipment, or maintain photo identification of you for your profile);
and/or
* our use of your personal information is necessary to comply with a relevant
legal or regulatory obligation that we have for example, to comply with legal
process, respond to requests from public and government authorities, protect
our operations or those of any of our affiliates including in connection with
investigating security incidents; or to protect our rights, privacy, safety
or property, and/or that of our affiliates, you or others.
* If you would like to find out more about the legal basis for which we process
personal information please contact us at compliance@springhealth.com.
3. SHARING PERSONAL INFORMATION WITHIN SPRING CARE, WITH OUR SERVICE
PROVIDERS, AND OTHER THIRD PARTIES
A. WE MAY SHARE YOUR INFORMATION UNDER LIMITED CIRCUMSTANCES IN THE MANNER
AND FOR THE PURPOSES DESCRIBED BELOW:
1. within Spring Health, where such disclosure is necessary to provide you with
our Services or to manage our business, including with our Spring-branded
Medical Professional Corporation, SH Medical Care of Kansas,PC
2. with third parties who help manage our business and deliver Services, for
example:
3. we will provide your personal information to our Providers, as necessary to
allow you to avail of that specific element of our Services;
4. if you are one of our Providers, we will share your information with third
parties to confirm your eligibility to carry out the Services.
These third parties have agreed to confidentiality restrictions and use any
personal information we share with them or which they collect on our behalf
solely for the purpose of providing the contracted service to us. These may also
include website hosting, data storage and analysis, scheduling platforms,
information technology and related infrastructure provision, email delivery,
auditing and other services.
3. with our regulators, which may include but is not limited to the Information
Commissioner’s Office (ICO), Commission Nationale de l’Informatique et des
Libertés (CNIL), the German data protection authorities, the Data Protection
Commission (DPC), and the Swedish Authority for Privacy Protection (IMY),
and the Spanish Data Protection Commissioner (Agencia Española de Protección
de Datos, (AEPD)), to comply with all applicable laws, regulations and
rules, and requests of law enforcement, regulatory and other governmental
agencies;
4. with our partners or affiliates, in aggregate, statistical form,
non-personal information regarding the visitors to our Website, traffic
patterns, and Website usage with our partners or affiliates;
5. if, in the future, we sell or transfer some or all of our business or assets
to a third party, we may disclose information to a potential or actual third
party purchaser of our business or assets.
4. SERVICE UPDATES AND MARKETING PREFERENCES
A. HOW WE USE PERSONAL INFORMATION TO KEEP YOU UP TO DATE WITH OUR SERVICES
To protect privacy rights and to ensure you have control over how we manage
marketing with you we will take steps to limit direct marketing to a reasonable
and proportionate level and only send you communications which we believe may be
of interest or relevance to you.
B. HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
5. TRANSFERRING PERSONAL INFORMATION GLOBALLY
1. Spring Health is a US based business. Accordingly, regardless of your
location, your personal information will be transferred to and stored in the
US, which may be subject to different standards of data protection than your
home jurisdiction. Spring Health will take appropriate steps ensure that
transfers of personal information are in accordance with applicable law and
carefully managed to protect your privacy rights and interests.
To this end:
1. We ensure transfers within Spring Health entities and affiliates will be
covered by an agreement entered into by members of Spring Health (an
intercompany agreement) which contractually obliges each entity to ensure
that personal information receives an adequate and consistent level of
protection wherever it is transferred within Spring Health;
2. Where we transfer your personal information outside Spring Health or to
third parties who help provide our Services, we obtain contractual
commitments from them to protect your personal Some of these assurances are
well recognized requirements like the use of EU Standard Contractual Clauses
for the protection of personal information transferred from within the EU to
countries outside of the EU; or
3. Where we receive requests for information from law enforcement or
regulators, we carefully validate these requests before any personal
information are disclosed.
4. You have a right to contact us for more information about the safeguards we
have put in place (including a copy of relevant contractual commitments) to
ensure the adequate protection of your personal information when this is
transferred as mentioned above.
6. HOW WE PROTECT AND STORE YOUR INFORMATION
A. SECURITY
We have implemented and maintain appropriate administrative, physical and
technical security measures, policies and procedures that are reasonable and
appropriate to reduce the risk of accidental destruction or loss, or the
unauthorised disclosure or access to such information as reasonable and
appropriate to the nature of the information concerned. Measures we take include
placing confidentiality requirements on our staff members and service providers
and destroying or permanently anonymising personal information if it is no
longer needed for the purposes for which it was collected. As the security of
information depends in part on the security of the computer you use to
communicate with us and the security you use to protect user IDs and passwords
please take appropriate measures to protect this information.
B. STORING YOUR PERSONAL INFORMATION
1. We will retain your personal information for as long as is reasonably
necessary for the purposes for which it was collected, as explained in this
privacy policy. In some circumstances we may store your personal information
for longer periods of time as required or permitted by law, for instance
where we are required to do so in accordance with legal, regulatory, tax,
accounting requirements.
2. In specific circumstances we may store your personal information for longer
periods of time so that we have an accurate record of your dealings with us
in the event of any complaints or challenges, or if we reasonably believe
there is a prospect of litigation relating to your personal information or
dealings.
3. As our operations are conducted from the US, subject to the information set
out in Section V TRANSFERRING YOUR INFORMATION GLOBALLY, all personal
information that we collect is used and stored in the US, is subject to US
laws, and may be subject to disclosure to US governments, courts or law
enforcement or regulatory agencies pursuant to those laws.
4. If you are using our Services and based in Germany, we are subject to
various storage
and documentation obligations resulting among others from the German
Commercial
Code (HGB) and the German Fiscal Code (AO). The time limits specified there
for
storage and documentation are up to ten years. Finally, the storage period
is also
determined by the statutory limitation periods, which can be up to thirty
years, for
example, according to §§ 195 et seq. of the German Civil Code (BGB), with
the regular
limitation period being three years.
7. LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
1. Subject to certain exemptions, and in some cases dependent upon the
processing activity we are undertaking, you have certain rights in relation
to your personal information (as further detailed below), including the
right:
1. To access personal information
2. To rectify / erase personal information
3. To restrict the processing of your personal information
4. To transfer your personal information
5. To object to the processing of personal information
6. Withdraw consent for processing of personal information
7. To object to how we use your personal information for direct marketing
purposes
8. To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
9. To lodge a complaint with your local supervisory authority
We may ask you for additional information to confirm your identity and for
security purposes, before disclosing the personal information requested to you.
We reserve the right to charge a fee where permitted by law, for instance if
your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us at careteam@springhealth.com.
Subject to legal and other permissible considerations, we will make every
reasonable effort to honour your request promptly or inform you if we require
further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would
impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.
B. RIGHT TO ACCESS PERSONAL INFORMATION
You have a right to request that we provide you with a copy of your personal
information that we hold, and you have the right to be informed of; (a) the
source of your personal information;(b) the purposes, legal basis and methods of
processing; (c) the controller’s identity; and (d) the entities or categories of
entities to whom your personal information may be transferred.
C. RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION
1. You have a right to request that we rectify inaccurate personal We may seek
to verify the accuracy of the personal information before rectifying it.
2. You can also request that we erase your personal information in limited
circumstances where:
3. it is no longer needed for the purposes for which it was collected; or
4. you have withdrawn your consent (where the data processing was based on
consent); or
5. following a successful right to object (see right to object); or
6. it has been processed unlawfully; or
7. to comply with a legal obligation to which Spring Health is subject.
8. We are not required to comply with your request to erase personal
information if the processing of your personal information is necessary:
9. for compliance with a legal obligation; or
10. for the establishment, exercise or defence of legal claims;
D. RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION
1. You can ask us to restrict your personal information, but only where:
2. its accuracy is contested, to allow us to verify its accuracy; or
3. the processing is unlawful, but you do not want it erased; or
4. it is no longer needed for the purposes for which it was collected, but we
still need it to establish, exercise or defend legal claims; or
5. you have exercised the right to object, and verification of overriding
grounds is pending.
6. We can continue to use your personal information following a request for
restriction, where:
7. we have your consent; or
8. to establish, exercise or defend legal claims; or
9. to protect the rights of another natural or legal
E. RIGHT TO TRANSFER YOUR PERSONAL INFORMATION
1. You can ask us to provide your personal information to you in a structured,
commonly used, machine-readable format, or you can ask to have it
transferred directly to another data controller, but in each case only
where:
* the processing is based on your consent or on the performance of a contract
with you; and
* the processing is carried out by automated means.
F. RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION
G. RIGHT TO WITHDRAW CONSENT
Where we have obtained your consent as our legal basis to process your personal
data, you have the right to withdraw consent at any time by emailing
careteam@springhealth.com. Please note that in some instances, where you
withdraw your consent this may negatively impact our ability to provide you with
the Services.
H. RIGHT TO OBJECT TO HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT
MARKETING PURPOSES
You can opt out of certain marketing communications and use of your information
for marketing at any time by contacting careteam@springhealth.com or by clicking
on the “unsubscribe” link you will find on all marketing messages to you and
requesting to be removed from future communications. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g.
email).
You can also request that we change the manner in which we contact you for
marketing purposes or request that we not transfer your personal information to
unaffiliated third parties for the purposes of direct marketing or any other
purposes.
I. RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR
TRANSFERS OUTSIDE YOUR JURISDICTION
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union and the
United Kingdom.
We may redact data transfer agreements to protect commercial terms.
J. RIGHT TO LODGE A COMPLAINT WITH YOUR LOCAL SUPERVISORY AUTHORITY
You have a right to lodge a complaint with your local supervisory authority if
you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you
have a right to contact your supervisory authority at any time.
K. POST-MORTEM RIGHTS
You have the right to set out instructions (general or specific) about what
happens to your personal data after your death.
8. CONTACT US
If you have any questions about this privacy policy, please contact us at
compliance@springhealth.com or our Data Protection Officer (IT Governance Europe
Limited) at eurep@itgovernance.eu.
Spring Health has appointed a data protection representative in the United
Kingdom IT Governance Europe Limited who can be contacted at:
eurep@itgovernance.eu.
Please ensure to include our company name in any correspondence you send.
If you have any questions, concerns or complaints regarding our compliance with
this privacy policy and data protection laws, or if you wish to exercise your
rights, we encourage you to first contact compliance@springhealth.com. We will
investigate and attempt to resolve complaints and disputes and will make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by data protection
laws.
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