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 * Product
   * Platform
     * Platform Overview
     * Productivity Measurement
     * Built-in XLA Management
     * Integrations and Security
     * Book a Demo
   * Why HappySignals?
     * IT Experience Management Framework™
     * Happiness Score™
     * The Global IT Experience Benchmark Report
 * Solutions
   * Solutions
     * Moving from SLAs to XLAs
     * Fix the Watermelon Effect in IT
     * Assure Quality MSP Outsourcing
     * Create Common Focus for IT
     * Eliminate Manual IT Surveys and Reporting
     * Ensure Continual Improvement makes an impact
     * Prove Value of Your ServiceNow
     * See All Solutions
 * Customers
 * Learn
   * IT Experience Management (ITXM)
     * ITXM Framework™
     * ITXM Best Practices Library
     * ITXM Foundation Training & Certification
   * Learning Resources
     * Learning Center
     * About XLAs
     * Webinars
     * Blog
     * The IT Experience Podcast
   * Guides & Reports
     * The Practical Guide to XLAs
     * How Customers and MSPs Benefit from Experience Management
     * The Global IT Experience Benchmark Report
     * The Definitive Guide on Using IT Profiles
     * 4 Trends Driving IT Experience Management
 * About
   * Company
     * Contact Us
     * About HappySignals
     * Founder's Story
   * Partners
     * Become a Partner
   * Media
     * News and Press Releases
     * Media Kit
   * Careers
     * Life at HappySignals
     * Open positions

Book a Demo


HUMAN-CENTRIC
IT EXPERIENCE MANAGEMENT

Measure experiences, share data, identify focus areas, and improve what matters
most to your end-users.

Watch Demo

Built-in XLA Management

Implement XLAs quickly with out-of-the-box functionality

Platform overview

Find out why HappySignals is the leading ITXM platform

Practical XLA Guide

Read our guide and learn how to get started with XLAs


TRUSTED BY LEADING IT TEAMS AROUND THE WORLD


 
  


LEAD IT AND SERVICE MANAGEMENT THROUGH EXPERIENCE

For IT professionals, HappySignals is the platform for you to put IT Experience
Management (ITXM) into practice. More smiles, less time wasted – for you and
your end-users!

 


MEASURE EXPERIENCES

Quantify happiness and productivity in real time, and understand where and why
end-users are unhappy. Get a continuous stream of reliable experience data with
research-backed surveys.


SHARE THE EXPERIENCE DATA

Sharing experience data openly builds trust and cooperation. Get your
colleagues, partners, and business stakeholders on the same page about end-user
experiences, then work together to improve.


IDENTIFY IMPROVEMENTS

Identify where and how to improve from your data. Use intuitive drill-down
analytics to make thousands of end-user responses actionable for you, regardless
of your role in IT.


IMPROVE WHAT MATTERS MOST

Make data-driven decisions for continuous improvement. Implement XLAs to focus
your team's and partners' work around experience metrics.


PRODUCT OVERVIEW

 


PEOPLE, PROCESS, TECHNOLOGY... IN THAT ORDER

Drive improvements with experience data, not gut feelings! Use HappySignals to
identify the issues affecting end-users most, before using other tools to
optimize processes and technology.



Learn More

USERS LOVE US ACCORDING TO G2



 



"A must have solution to bring the right focus on Service Experience"

- Prashant Arora, Head of Service Modernization and Automations, Reckitt



"HappySignals is for CIOs what CRMs are for
Sales Directors"

- Christopher Woods, CIO, Campari Group


HOW THE BEST IT TEAMS ACHIEVE SUCCESS

Our customers have increased end-user productivity by 26% using HappySignals and
ITXM Framework™

"In one year, end-users saved 250,000 hours that previously were lost due to IT
incidents"

– Prashant Arora, Reckitt

"Focusing on Experience led to +112% in Happiness and +69% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

"Through transparency and trust with our MSP, we saw +72% in happiness and +43%
in end-user productivity"

– Marte Thorbjørnsen Reid, Wilhelmsen


DRIVE ALL OF IT FROM EXPERIENCE

CIO

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily
identify critical areas and make data-driven decisions when allocating your
improvement resources. Achieve better business outcomes with IT and prove it
with the data to business stakeholders. Learn more

Head of Experience

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the
single platform for managing IT experiences. Track the impact of your
initiatives and make sure they are delivering better experiences for your
internal customers. Learn more

IT Service Owner

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement
XLAs to drive your team’s or partners’ work with experience-centric metrics that
focus on the outcome, not just the output, of IT services. Learn more

Service Desk Manager

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and
Productivity. Identify service improvements from high volumes of experience
data. Increase agent motivation with instant feedback loops. Learn more

Service Agent

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback
loops on the ITSM platform. See the positive impact of your work and find out
how you can serve end-users even better. Learn more

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily
identify critical areas and make data-driven decisions when allocating your
improvement resources. Achieve better business outcomes with IT and prove it
with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the
single platform for managing IT experiences. Track the impact of your
initiatives and make sure they are delivering better experiences for your
internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement
XLAs to drive your team’s or partners’ work with experience-centric metrics that
focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and
Productivity. Identify service improvements from high volumes of experience
data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback
loops on the ITSM platform. See the positive impact of your work and find out
how you can serve end-users even better. Learn more


EASY INTEGRATIONS WITH ITSM PLATFORMS

Connect HappySignals with your trusted ITSM platforms. Fast and easy
installation with full support from us, so you can focus on delivering great
experiences for your end-users.


ONE PLATFORM TO PUT IT EXPERIENCE MANAGEMENT (ITXM) INTO PRACTICE

 

Watch this short demo to see how it all comes together on HappySignals.



Watch Next: Platform Deep Dive


YOUR TRUSTED PARTNERS IN THE ERA OF EXPERIENCE 


We partner with Global Systems Integrators, Managed Service Providers,
Consulting and Implementation companies, who are forerunners with the ITXM
Framework™ to help our customers to embrace human-centric experience management
and achieve business outcomes.





Learn More

 


LEARN MORE WITH THESE RESOURCES

Check out our Learning Center for bite-sized videos about topics from IT
Experience Management to XLAs.

 

Stop the 'Yearly Surveys' if you want to impact your IT Experience

14 minutes

Experience is about People, Processes and Tech - In that order

14 minutes

How does HappySignals work?

2 minutes

Learning Center


READY TO DRIVE IT EXPERIENCE MANAGEMENT IN YOUR ORGANIZATION?

BOOK AN ADVISORY MEETING


Book a 15-min meeting to discuss your challenges and how Experience Management
can help.

Book a Demo

See how HappySignals Platform works

Watch Demo

Ready to get started?

Contact Sales




More smiles, less time wasted.



OUR PRODUCTS

IT EXPERIENCE MANAGEMENT PLATFORM

 * Platform Overview
 * ITXM Framework™
 * ITXM Certification - FREE
 * ITXM Best Practices

SOLUTIONS

 * From SLAs to XLAs
 * Watermelon effect in IT
 * Assure Quality MSP Outsourcing
 * Common focus for IT
 * Automated IT surveys and reporting
 * Continual Service Improvement
 * Prove value of ServiceNow

LEARN

LEARNING CENTER

 * All content
 * Blog
 * Webinars
 * Podcast

GUIDES

 * XLA Guide
 * The Global IT Experience Benchmark Report

COMPANY

 * Contact
 * About
 * Careers
 * Media
 * Privacy Summary

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