livevox.com Open in urlscan Pro
141.193.213.10  Public Scan

Submitted URL: https://info.livevox.com/e3t/Ctc/IX+113/bGlN04/VWKBWd3BFJMCW6bt2H37g8YL1W7RdXLG503f1SN6YWdt75mNYXV3Zsc37CgWfqVG8rvb2hkJT_...
Effective URL: https://livevox.com/news/neustar-and-livevox-join-forces-to-improve-outbound-customer-contactability/?utm_campaign=O...
Submission: On June 21 via manual from IN — Scanned from DE

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GET https://livevox.com/

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September 7, 2022


NEUSTAR AND LIVEVOX JOIN FORCES TO IMPROVE OUTBOUND CUSTOMER CONTACTABILITY

> LiveVox integrates Neustar Caller Name Optimization and SmartDial into
> multiple outbound dialing options

September 7, 2022 – RESTON, Va. and SAN FRANCISCO, CA — Neustar Inc., a
TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading
cloud-based provider of customer service and digital engagement tools, are
collaborating to help improve outbound customer contactability. The partnership
integrates Neustar Caller Name Optimization (CNO) and SmartDial solutions into
LiveVox’s four separate outbound dialing solutions that help increase contact
rates and improve engagement while helping to mitigate compliance risk.

“In today’s complex and highly regulated digital communications landscape, our
goal is to continuously improve the ways our contact center customers connect to
their consumers to make the experience as quick and seamless as possible,” said
LiveVox CEO and co-founder Louis Summe. “Communicating with consumers, however,
is becoming more difficult because contact information is continuously changing
and people are not answering their phones if they don’t know or trust who is
calling. The integration of CNO and SmartDial into our platform will help
enhance our capabilities with identity-based solutions―and enable organizations
to connect with consumers and get the most out of each dial, saving time and
resources.”

LiveVox customers can now more easily mitigate compliance risk, and minimize
dials, by automatically leveraging the right number, day and time to reach the
right party. In most cases, the solutions take just two weeks to implement.
These capabilities will be available to LiveVox’s customers in the financial
services, healthcare, telecom, lead generation, and collections industries,
among others.

“Collectors that employ intelligent contact solutions position themselves to
connect with consumers faster, improve revenue recovery and reduce compliance
risk, with organizations experiencing an average 25% increase in right party
contact rates,” said Robert McKay, senior vice president of customer identity
and risk solutions for Neustar. “The intelligence that CNO and SmartDial provide
to enable better customer contactability – regardless of the industry – helps
enhance both consumer trust and efficiency.”

CNO helps enterprises designate verified business numbers for all outbound
calls, ensuring they are not mislabeled, tagged as spam or blocked. SmartDial is
a dialer workflow automation engine that provides dialers with pre-loaded
contact intelligence and the best day and time for reaching specific contacts.
Together, these solutions enable better customer contactability to improve
customer experience and operational efficiencies.

For more information on Neustar’s CNO and SmartDial solutions, please visit
 home.neustar/trusted-call-solutions.

For more information on LiveVox’s purpose-build contact center solutions, please
visit livevox.com.

About TransUnion (NYSE: TRU)

TransUnion is a global information and insights company that makes trust
possible in the modern economy. We do this by providing an actionable picture of
each person so they can be reliably represented in the marketplace. As a result,
businesses and consumers can transact with confidence and achieve great things.
We call this Information for Good®. A leading presence in more than 30 countries
across five continents, TransUnion provides solutions that help create economic
opportunity, great experiences, and personal empowerment for hundreds of
millions of people. http://www.transunion.com

About Neustar

Neustar, Inc., a TransUnion company, is a leader in identity resolution
providing the data and technology that enable trusted connections between
companies and people at the moments that matter most. Neustar offers
industry-leading solutions in marketing, risk and communications that
responsibly connect data on people, devices and locations, continuously
corroborated through billions of transactions. Learn how your company can
benefit from the power of trusted connections. https://www.home.neustar

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers
more than 14 billion omnichannel interactions a year. By seamlessly unifying
blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s
technology delivers exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and expertise,
LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center
innovation. The Company has more than 650 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with everything
LiveVox visit livevox.com.

Forward-Looking Statements

This press release contains certain forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Securities Exchange Act of 1934, as amended. Some of the
forward-looking statements can be identified by the use of forward-looking
words. Statements that are not historical in nature, including those containing
the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,”
“forecast,” “opportunity” and other similar expressions are intended to identify
forward-looking statements. All forward-looking statements are based upon
management estimates and forecasts and reflect the views, assumptions,
expectations, and opinions of LiveVox as of the date of this press release, and
may include, without limitation, changes in general economic conditions,
including as a result of COVID-19, all of which are accordingly subject to
change. Any such estimates, assumptions, expectations, forecasts, views or
opinions set forth in this press release constitute LiveVox’s judgments and
should be regarded as indicative, preliminary and for illustrative purposes
only. The forward-looking statements contained in this press release are subject
to a number of factors, risks and uncertainties, some of which are not currently
known to LiveVox, which may cause the LiveVox’s actual results, performance or
financial condition to be materially different from the expectations of future
results, performance of financial condition. Important factors, among others,
that may affect actual results are described in LiveVox’s filings with the
Securities and Exchange Commission (“SEC”), including our Form 10-K filed with
the SEC on March 11, 2022. Although forward-looking statements have been made in
good faith and are based on assumptions that LiveVox believes to be reasonable,
there is no assurance that the expected results will be achieved. LiveVox’s
actual results may differ materially from the results discussed in
forward-looking statements. Readers are cautioned not to place undue reliance
upon any forward-looking statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and LiveVox does
not undertake any obligations to update or revise the forward-looking
statements, whether as a result of new information, future events or otherwise,
except as required by law.

Neustar Media Contact
Rob Bitter
Finn Partners for Neustar
914-471-5615
Neustar@finnpartners.com

LiveVox Media Contact
Katie Creaser
LiveVoxPR@ICRInc.com

 

 

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ABOUT LIVEVOX

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business
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For more than 20 years, clients of all sizes and industries have trusted
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interactions every year. LiveVox is headquartered in San Francisco, with
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 * Resource Library
 * Success Stories
 * ROI and TCO Calculators
 * Upcoming Events
 * Webinars
 * Industry Analysts
 * Help Center
 * Glossary


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