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Overseas holidays & travel planning
   
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BOOKING.COM "REWARDS"

22 September 2019 at 10:16AM in Overseas holidays & travel planning
1 reply 4.7K views
catherined63 Forumite
1 Post
22 September 2019 at 10:16AM in Overseas holidays & travel planning
I have travelled quite a lot in the last 12 months and used Booking.com for
accommodation (which has all been ok). I got a letter through the post from them
a while ago offering a cash back reward for travel booked by a certain date over
a certain amount. I was travelling in June/July anyway so booked using their
discount code. This was for £70 back. In due course this appeared in my
Booking.com account as "pending" for payment. After that I've been getting
regular emails saying I haven't entered my credit card details so they can't pay
back the "reward". I've entered and re-entered my credit card in the form but am
still getting emails.
I've approached them through the website contact page, phoned them, emailed
customer service to try and find out what's going on but no joy. Having
established what I'm enquiring about, it all goes silent. When I phoned I was
just told to email customer service, who, after an initial response, just
stopped replying with no explanation or acknowledgement.
I had to travel anyway, so no real harm done except that I'm £70 poorer than I
thought I was going to be which makes me a bit sad. There are 2 options here:
either I really have filled in a form incorrectly but I'm not going to get any
help to do it correctly, or this is just a straight scam. They obviously expect
me to give up at this point.
I'm just posting this as a) a warning to anyone who gets these letters (I've had
another one since), and b) because I'm curious to know if anyone else has had
this experience with so-called "rewards" from Booking.com. A quick Google shows
that the Guardian's Consumer Champion page ran a piece on this subject back in
July.
0


REPLIES

 * 22 September 2019 at 1:00PM
   Sharon87 Forumite
   4K Posts
   
   22 September 2019 at 1:00PM
   Always treat cashback as a 'if it happens great, if it doesn't then ok'. I
   use this mentality with Quidco. I wouldn't pay more for something based on
   potentially getting cashback.
   
   I've never heard of the booking.com rewards scheme before. Personally I
   prefer hotels.com or ebookers, they have 'rewards' in place as well that
   actually work and are reliable. If you don't like how they treat you I'd say
   don't use them anymore, find an alternative.
   
   Booking.com are a bit pushy with their 'this hotel has been booked xx times
   in the past 24 hours', so much so they're being fined/investigated, even
   after being warned previously.
   0


This discussion has been closed.
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