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Submission: On November 09 via api from RU — Scanned from DE
Submission: On November 09 via api from RU — Scanned from DE
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Docusign Discover 2024: Explore What's Next in Agreement Technology
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28 days ago
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ESIGNATURE
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* 4,963 Topics
* 15,040 Replies
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4963 Topics
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Newest First
E
ElivalNewcomer
asked in eSignature
First time user - can't sign my document
I’m a first-time user and I have no idea what to do. I applied for a university
and its admissions office sent a document for me to sign using Docusign through
my email, but after I click “Review Documents” I don’t know what to do from
there. I clicked a link that was sent along with the email on “How to sign a
document” and it said that I should click “Continue” on the top right corner
beside “Other Actions”, but the problem is instead of “Continue” I can only see
“Close” beside it. I thought making an account would help me see the “Continue”
button, but it’s still the same despite that. What should I do? It’s been around
3 days since I got my email and I don’t want to miss my chance to get into this
university.
0
40
E
5 hours ago
S
sunnyarchanaNewcomer
asked in eSignature
Display/populate Day, Month and year using signed date of document but not the
entire date
Found DocuSign formula field then used Date functions like Day(date) that worked
successfully to print day of the signed date on the document. However, couldn’t
find any formulas for Month and year. Is there any solution to print/populate
month and year values of DateSigned in the separate fields ? For Example :
Signed on this day _____, of ____ month of year ____.
1
152
S
9 hours ago
A
amyballenNewcomer
asked in eSignature
Bought Real Estate monthly subscription - Can't access Form Libraries - Can't
sign in to support account
Hello, I bought the Real Estate plan and Form Libraries are not showing up under
Templates. I also cannot sign in to the support account to request a callback.
Please help.
0
21
A
10 hours ago
V
VivianBeltranNewcomer
asked in eSignature
Cannot submit support case
This is an urgent inquiry inside of an even more urgent problem: I am trying to
open a support case because my account is suspended and I don’t know why. It
isn’t a payment issue. However, I can’t even request to open a support case
because every time I try to fill out the summary field, it gives me the error
shown in the screenshot below. What I’ve tried: Typing in the summary manually
Copying and pasting the summary from a plain text editor Using 3 different
browsers Attempting with and without a VPN (using an IP address within the US)
Typing in all lowercase Clearing my cache Restarting my browser Restarting my
computer Nothing I do allows me to submit a valid entry to this field, and since
it is a required field, I cannot open a case without it. Has anyone else
experienced this?
0
161
V
12 hours ago
K
KoleenBNewcomer
asked in eSignature
Changing the email address of a signer AFTER they've signed documents?
Hi DS friends - Does DocuSign allow me to change the email address of a signer
that has already signed a document? We use the custom report feature to receive
daily reports of those who have signed our agreements and add it to an Excel
workbook database, which has formulas that looks at the email addresses to
update each contact. I don’t want to keep having to manually change a particular
signer’s email address every time we update the database with the DS report
data. Any thoughts?
0
222
K
12 hours ago
A
AlexLNewcomer
asked in eSignature
HELP! Require Recipients to Draw Each Signature
I am the admin of the account and we our plan is eSignature Business Pro - but I
do not have the Signature Adoption Configuration option to set up the
requirement for a “drawn signature” Can anyone help me about why this option
seems to not be available? If you’re the Admin for your account [i am], go to
the Settings page then Signing Settings [i have] and configure the Signature
Adoption configuration [i dont have this] , you can enable the option for drawn
eSignatures [nope]. After that, your envelopes sent to the recipients with Sign
Here fields will give to them an option to drawn a signature [nope].
0
92
A
12 hours ago
Y
yournumbersgirlNewcomer
asked in eSignature
Fields all capitalization
How to make fields all captialization for input.
0
215
Y
12 hours ago
E
Elaine.SNewcomer
asked in eSignature
Witness signature email not being recieved
I have to sign a contract for the sale of a property. I need it witnessed, I
have completed the form and sent with the witnesses details but the Witness has
not received a link or email regarding them signing? I have checked the email
address is correct.
0
122
E
12 hours ago
S
sokinlegalNewcomer
asked in eSignature
How to make any link inside document clickable at the time of signing?
I am sending a document using a DocuSign template and template ID. I need to
include a clickable link, such as a Privacy Policy, in the document. I have
added the link in the document, but it is not clickable while the signer is
reviewing and signing the document. The link only becomes clickable after the
document is signed and completed. How can I make the hyperlink clickable during
the signing process itself?
0
242
S
12 hours ago
V
Vandit VINewcomer
asked in eSignature
can we create Sub Accounts From main account , so sub account can manage their
flow of documents separately
can we create sub accounts under one account for different user in docusign so
document uploaded by client of sub accounts client is only visible to them.
Basically The challenge is related to managing finalized DocuSign documents for
multiple clients. Currently, all completed documents and notifications are sent
to the main email address associated with the DocuSign account . The goal is to
find a solution that allows you to send these documents to different email
addresses, depending on which client or account the documents are associated
with. Instead of creating a separate DocuSign account for each client—which
could be cumbersome and inefficient These service accounts would enable you to
direct finalized documents to the appropriate email addresses, thereby
streamlining the process and enhancing organization without the need for
multiple accounts. This approach would allow client to receives their relevant
documents directly.
1
322
V
12 hours ago
A
AOANewcomer
asked in eSignature
Ability to customize the email message or private note for a PowerForm
I’m currently using a Powerform for exception handling for procurement (users
are to complete the powerform if they will be waiving the procurement
competitive bid process). Our users are asking if there is a way to included
custom wording in each email message when it goes out for signature, specific to
the waiver request. It doesn’t appear that can be done, nor can private messages
be included to the signatory. Can someone advise of any workarounds or
alternatives?
0
112
A
12 hours ago
S
sdielNewcomer
asked in eSignature
How to have multiple declines on a document
I am submitting a request to a Committee, and we need to show that each signer
declined to approve. However, once the first person declines, it voids the
entire envelope. How can I set up a docusign that each person can select
Decline, and then sign?
0
214
S
12 hours ago
S
ssadNewcomer
asked in eSignature
Passport not working to verify identify
Hello, I am having issues getting verified based on my passport. I have tried
many different things from clearing cache, to using wifi vs data, using
different phones, computer combinations. Nothing is working. Here is the history
log that I get. Does anyone have any ideas what else I can suggest the sender to
do to make this work? Thank you. Sam ****For Security Reasons, I will delete the
Private Identifiable Information from this post.***
0
62
S
12 hours ago
K
Kat0120
asked in eSignature
Research if there is a different approach besides using DocuSign Monitor
(additional cost) for an Admin to receive a notification/ pull a report when a
user(s) and recipient(s) have the same IP addresses.
Besides using DocuSign Monitor, as an Admin, would there be a way to pull a
report or get notification once a user(s) and recipient(s) have the same IP
addresses.
0
20
K
12 hours ago
Q
QuicksilverNewcomer
asked in eSignature
How can I speak with an agent?
I requested a callback a couple of days ago and did not get one. How can I reach
an agent?
0
61
Q
12 hours ago
JohnSantosValued Contributor
asked in eSignature
Security Concern – Attackers Abusing DocuSign API to Send Authentic-Looking
Invoices
Hi everyone, I recently came across this article: Attackers Abuse DocuSign API
to Send Authentic-Looking Invoices at Scale It highlights how attackers are
exploiting the DocuSign API to distribute fraudulent invoices that appear
legitimate, potentially affecting many organizations. I'm interested to know if
others have encountered this issue or have any insights on how to address it.
What steps are your organizations taking to mitigate this risk? Are there any
best practices or recommendations you'd be willing to share? Looking forward to
your thoughts and suggestions.
0
1464
13 hours ago
S
STOBG HRISNewcomer
asked in eSignature
User unable to see shared templates
We have a new team member who we have tried to share several different document
templates with. However, the team member is unable to see any of the shared
templates. What can we do to help this team member see the templates that they
need to do their job?
0
30
S
13 hours ago
E
EventVenueNewcomer
asked in eSignature
5 Sends in 30 days but starting over for the month WHEN?
Where in my account can I find out when the next date occurs that I can send an
envelope? I am on the most basic of sending 5 envelopes a month. But not the
beginning of the month. Where do I find out what my window of time or billing
date is? I pay annually so don’t see a monthly notification or I’d deduct the
date. Thanks for ANY help. I was embarrassed with a customer this morning when I
couldn’t tell them WHEN they’d be receiving their contract.
0
41
E
14 hours ago
C
CHTorontoNewcomer
asked in eSignature
Why are there multiple and recurring DocuSign Envelope IDs?
I am trying to determine if a set of documents are authentic DocuSign documents.
Each document has a DocuSign Envelope ID at the top and the signatures have a
frame/ID. However, many documents have the same DocuSign Envelope ID at the top
of the page. I understand that the document ID should be unique to each
document. Why would the same ID be on different documents? Also, in order to
track the duplication of DocuSign Envelope IDs, I’ve noticed that when I
copy/past these IDs into a different format (Excel, for example), up to three
different DocuSign Envelope IDs are revealed. Why would this happen? Would
multiple DocuSign Envelope IDs be assigned to one document during the course of
signing?
0
92
C
14 hours ago
A
Ann MichanicouNewcomer
asked in eSignature
Checkbox that auto selects the rest
I have a document with a lot of checkboxes. Is it possible to have a checkbox or
button at the top that the person can select that will allow them to check all
the boxes at once? They would prefer not to have the boxes preselected but want
to be able to check them all at once. Not sure if there is a way to do this.
0
41
A
14 hours ago
R
R_Allen PaperstacNewcomer
asked in eSignature
Bulk Fields for Company and Title not populating on a bulk send
Hello, I am trying to send out the same document to multiple people for
individual signatures. I need to populate the signers name, company name, title
within the company, the date signed and obviously the signature. When I set up a
template and add those fields and click download the “sample csv” if provides me
the desired field columns. The problem happens when I upload the csv with the
data filled out, the only item that populates is the name of the signer. The
company text box and the title text box are empty and require the signer to fill
it out. How can I have the data provided in the csv pre-populate the company and
title fileds?
0
904
R
14 hours ago
M
meyercdllNewcomer
asked in eSignature
Want to run a report on PowerForm usage within an account
I want to run a report on PowerForm usage. It would ideally list every PowerForm
in the account, the last time it was used, the sender of the PowerForm, and the
template used in the PowerForm. Is this possible either by standard reporting or
by API, if so, how?
0
40
M
14 hours ago
R
ramosrobertNewcomer
asked in eSignature
Problems sending to clients with Comcast.net email addresses
I am sending envelopes to a large block of clients. I am having a
non-deliverable issue with comcast.net email addresses. Even in the same
envelope with multiple comcast addresses (all of which are good working
addresses) some will go through and others will fail. I sent a client this
morning it worked. I sent another envelope later to the same comcast.net email
address and I get a failure delivery. Does anyone have any idea what is causing
this and is there anything I can do to fix it? (this is my first time using
Docusign.)
0
71
R
15 hours ago
L
lk1Newcomer
asked in eSignature
"optional" (for some) document signer...
I created a template and I need to be to specify that at one level only certain
users will require additional signer and others will not. for example: say I’m
filling out this document and mine gets routed to my supervisor, and account
payable BUT my co-worker fills out the same document and his needs to get routed
to supervisor, manager and then accounts payable Is there a way to achieve that
with just one template? TIA
0
174
L
15 hours ago
G
Gareth_JonesNewcomer
asked in eSignature
HMLR Compliance
I’m new to DocuSign so bear with me. To follow HMLR rules I will send a document
to a customer to sign and have witnessed. However the completion date will need
be left blank until sometime later. What is the best way to achieve this to
ensure the conveyancer adds the date? Is it simply to add the conveyancer as the
final recipient of the document? Thanks Gareth
0
62
G
15 hours ago
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your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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STRICTLY NECESSARY COOKIES
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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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