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 * Solutions
   
   * * * APPLIED AI
         
         
         APPLIED AI
         
         Demystify AI and put it to work in a variety of customer-experience
         roles in your organization.
         
         AI Strategy Workshop
         
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         Tools and services to help you evolve along with the changing needs of
         your customers.
         
         Consulting Services
         
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     * * INNOVATIVE IT
         
         
         INNOVATIVE IT
         
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Your AI Outfitter
Think of Waterfield Tech as your AI outfitter, providing everything you need for
your AI journey. We’ll identify possibilities beyond the hype, show how they
apply to you, and deliver the right technology in the right place to make a real
difference.
Learn more
One trusted partner. One complete CX solution.
If it improves your customer experience, we do it. From comprehensive AI
solutions and CX strategy to contact center operations, technology, and
analytics. Even full call center outsourcing. No hassles or headaches — just
meaningful, measurable results.
Talk to us
Ascend
Long project timelines. Fixed scope. Heavy upfront cost. These are old problems.
Ascend is your new solution. Ascend combines your choice of CCaaS platform with
a CX service layer in one flat-rate subscription service to lower your migration
cost and deliver long-term value adoption. It’s a savvy, flexible, frictionless
transition to the cloud for exceptional customer experiences with a faster time
to value.

Ready to move your contact center to the cloud?
learn more

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OUR SOLUTIONS


WHAT’S YOUR CUSTOMER EXPERIENCE?

If your customer interactions need attention, we can help improve them and your
operational efficiencies. It’s true: you can have satisfied customers and happy
agents at the same time. Sounds nice, doesn’t it? Here’s how we do it:


APPLIED AI

See how you can power your CX with AI. We’ll help you cut through the noise,
guiding you on how AI can benefit your business today and outfitting you with
the right mix of technology and support to boost engagement and slash costs.


CX MODERNIZATION

The pressure to elevate your customer experience while managing costs is
constant. You need solutions that automate without losing the human touch,
actionable analytics, and a team ready to bring it all together. That’s our
specialty.


INNOVATIVE IT

Your infrastructure is the backbone of your business, and today’s
priorities—privacy, governance, security, and resiliency—are more critical than
ever. We’ll help you build a secure, adaptable foundation ready to unlock
limitless possibilities.


INDUSTRIES WE SERVE


ACROSS INDUSTRIES. ACROSS THE GLOBE.

We support contact center technology and customer-engagement solutions for
Fortune 500 companies worldwide, with thousands of successful deployments across
every major industry.


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FEATURED INSIGHTS

Resource


THE AI-FIRST CONTACT CENTER

See More
Article


PERSONAL AI WILL SWAMP YOUR CONTACT CENTER

See More
Article


MYTHBUSTERS: DEBUNKING FOUR COMMON MYTHS SURROUNDING CX CLOUD ADOPTION

See More


JOIN OUR TEAM

We’re hiring innovative, passionate team players.

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110 S Hartford Ave, Ste 2502
Tulsa, OK 74120

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