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ABOUT US

The International Travel College (ITC) is the premium supplier of training
courses for the airline, airport, travel and tourism industries. Winners of
three New Zealand Tourism Awards, in recognition by the industry of our
excellence in travel & tourism training. ITC is registered and accredited with
the New Zealand Qualifications Authority (NZQA), the International Air Transport
Association (IATA/UFTAA), CODECO, ISO and Microsoft.




AUTHORS

Karen and Gavin Houston are the main authors of these online courses. They have
worked together with industry specialists to ensure the information provided
within the lessons is as accurate and current as possible.

KAREN HOUSTON

Karen has a passion for training. She specializes in the travel and tourism
fields due to her long association with these industries. She currently
concentrates on authoring and designing quality management systems, training
manuals and all things related. She is passionate about customer service
excellence, valued workplace environments, and performance management.

Karen’s experience in the travel industry is vast. She started off at Thomson
Holidays in the UK, and worked as a Reservations Manager for 10 years. She then
became the General Manager of Portland Holidays in London, UK, and managed
hundreds of staff for seven years.

After her move to New Zealand she worked as Head of Travel & Tourism at Crown
Institute of Studies in Auckland. Always keen to take on a challenge, she
established the International Travel College, and was CEO of this successful
training institute for 14 years.

Retirement is not an option for the active person Karen is, hence the
progression into Project Management & Training, and Consulting, which she has
been doing for businesses around New Zealand for the last 3 years.

GAVIN HOUSTON

Gavin has been a trainer, coach and consultant to a wide range of New Zealand
businesses for 17 years. His style of training is well focused on learners and
learning. He uses a mix of clear presenting and creative activities to make his
training stimulating and highly relevant.
As a Fellow of the UK’s Institute of Personnel and Development, and with
experience as a manager and business owner, he brings a wealth of expertise to
all training programs. His vast experience in training facilitation include
areas such as business communication and presentation skills, report and
proposal writing; sales and customer service; trainer skills and coaching; and
all aspects of management and leadership.

Gavin ensures all his training programs and material are highly interactive and
focused towards practical application and results back at work.

He likes to design and run courses that have a good mix of learning methods,
including practical exercises that deliver insights, develop skills, and engage
creativity. Most of all: Learning should be fun!


USING OUR ONLINE TRAINING COURSES

 * Itconlinetraining.com is owned and operated by The International Travel
   College (NZ) Ltd.
 * Transactions will appear on cardholder statements as ITC NZ LTD
 * Transactions will appear on payment records as ITC NZ LTD
 * ITC NZ LTD is a privately held Company listed in New Zealand.
 * Our physical address is Level 4, ITC House, 9 City Road, Auckland, New
   Zealand. Postal address: PO Box 6009, Wellesley Street,  Auckland 1010. Phone
   contact details: (09) 373-5510 Fax (09) 373-5757, or Email college@itc.co.nz.
 * We sell online training packages to NZ and international customers. The
   SILVER and GOLD courses are supported by interactive quizzes. GOLD products
   also feature forum-based support and/or tutor feedback. Course pages clearly
   specify the nature of these products;  if you have any questions regarding a
   product please use our contact form.
 * Transactions are processed in New Zealand Dollars (NZD).
 * We sell digital products: you will have access to the courses you purchased
   within a few minutes. The exception is if you choose to pay by cheque or bank
   transfer. In those cases your transaction will be processed manually and will
   take 5-7 working days.
 * Our site does not feature recurring billing. We do  not store your credit
   card details. Payments are processed by DPS.

 





PAGES

 * Online Course Topics
   * Ground Crew Online Training
   * Cabin Crew Online Training
   * Cruise Online Training
   * Careers in Tourism & Travel
   * Winning with Customers Online Training
   * Selling Skills Online Training
   * Tour Guiding Online Training
 * Testimonials
 * Cart
 * My Courses
 * My Account
   * Logout
 * Talk
 * About Us
 * FAQ
 * Terms
 * Contact Us
 * Returns Policy
 * Privacy Policy

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RECENT POSTS

 * No time like the present!
 * ITC wins Customer Service award!
 * Corporate Online Training
 * Transforming training
 * Launch on video!


RECENT COMMENTS

 * Lynelle on Online courses for individuals and for companies
 * diannekiko123 on Online courses for individuals and for companies
 * Leanne on Testimonials
 * Qayyum on ITC wins Customer Service award!
 * RADHA KRISHNA on Testimonials


ARCHIVES

 * November 2014
 * October 2014
 * September 2014
 * August 2014
 * July 2014
 * June 2014
 * May 2014
 * April 2014
 * October 2013
 * September 2013


CATEGORIES

 * Uncategorized


 * Ground Crew Online Training
 * Cabin Crew Online Training
 * Cruise Online Training
 * Careers in Tourism & Travel
 * Winning with Customers Online Training
 * Selling Skills Online Training
 * Tour Guiding Online Training

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