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 1. NHS Digital
 2. Coronavirus
 3. Vaccinations
 4. Booking systems
 5. National Booking Service


NATIONAL BOOKING SERVICE

We're providing systems that enable people to book appointments at sites across
England.


Page contents

--------------------------------------------------------------------------------

 * Top of page
 * About the National Booking Service
 * 1. Online booking service to book a coronavirus (COVID-19) vaccination
   appointment
 * 2. Online booking service to book a free NHS flu vaccination at a pharmacy
 * 3. Overseas vaccinations recording service
 * 4. Q-Flow appointment management system
 * 5. Check a vaccination appointment service (Check-In app)
 * 6. 119 training tool
 * 7. NHS App users
 * Related pages

If you have received a letter inviting you to book an appointment, go to the
Book a coronavirus vaccination service




ABOUT THE NATIONAL BOOKING SERVICE

We're providing systems that enable people to book appointments across England.

The National Booking Service is made up of:

 * an online booking service available to the public on the NHS website to book
   a coronavirus (COVID-19) vaccination appointment
 * an online booking service available to the public on the NHS website to book
   or manage a free NHS flu vaccination at a pharmacy
 * Overseas vaccinations recording service – for people to book appointments to
   show evidence of any COVID-19 vaccinations received outside of England 
 * an appointment management system for staff working at vaccination centres and
   community pharmacies offering coronavirus and flu vaccinations - Q-Flow
 * an app for checking people into their appointments when they arrive at
   vaccination sites - the Check a vaccination appointment service (Check-In
   App)
 * a training tool for 119 agents to familiarise themselves with the various
   booking journeys so they can support the public

NHS App users can also book or manage a coronavirus (COVID-19) vaccination
appointment.

There is also a telephone service, 119, for people who cannot or do not want to
use the online booking service. NHS England runs this. The phoneline operators
use the Book a coronavirus vaccination service on behalf of callers.

Other local solutions are in place, in addition to the National Booking Service,
to enable hospital hubs and primary care networks to offer appointments to
patients. 

Primary care networks can choose from an assured selection of appointment
management systems through the Digital Care Services Framework (GP IT Futures).

--------------------------------------------------------------------------------


1. ONLINE BOOKING SERVICE TO BOOK A CORONAVIRUS (COVID-19) VACCINATION
APPOINTMENT

The coronavirus vaccination booking service will accept appointment bookings
from people who have received a notification from the NHS, through the national
service by text or letter, asking them to book. People who have not received a
notification may also be eligible to book using the service.

The service accepts bookings from eligible people registered with a GP in
England. 

Users provide their NHS number which is used to check they are eligible, and
helps ensure that information about their vaccination is saved to their medical
records. Those without an NHS number can be vaccinated at walk-in sites.

Users can book first, second doses, and booster appointments, as recommended by
the Joint Committee on Vaccination and Immunisation (JCVI).

The service sends users a booking confirmation, by text message or email, which
they take to the vaccination centre when they go to their appointment.

The service also allows people to cancel and re-book their appointments if they
need to.

--------------------------------------------------------------------------------


2. ONLINE BOOKING SERVICE TO BOOK A FREE NHS FLU VACCINATION AT A PHARMACY

The flu vaccination booking service will accept appointment bookings from people
who have received a notification from the NHS, through the national service by
text or letter,, asking them to book. People who have not received a
notification may also be eligible to book using the service.

The service accepts bookings from eligible people that are registered with a GP
in England. 

Users provide their NHS number, which is used to check they are eligible, and
helps ensure that information about their vaccination is saved to their medical
records.

Users can book an appointment for the current season of flu vaccination.

The service sends users a booking confirmation, by text message or email, which
they take to the vaccination centre when they go to their appointment.

The service also allows people to cancel and re-book their appointments if they
need to.

--------------------------------------------------------------------------------


3. OVERSEAS VACCINATIONS RECORDING SERVICE

The overseas vaccinations recording service enables people to book an
appointment to show evidence for any coronavirus (COVID-19) vaccinations they
have had outside of England. This is so the NHS can securely update your
vaccination record.

--------------------------------------------------------------------------------


4. Q-FLOW APPOINTMENT MANAGEMENT SYSTEM

Q-Flow is used by staff working at the sites offering vaccinations. It is linked
to the online booking service. Users are assigned to a user group within Q-Flow,
which determines their permissions and the tasks they can perform. 

Following assurance and confirmation of completion of readiness assessments, NHS
Digital will create the site in the National Booking Service and create a Q-Flow
user account for the lead IT admin (site manager user). Site manager users will
then be able to set up site attributes and schedule appointments in Q-Flow, to
allow patients to book via the National Booking Service. 

Staff can also use Q-Flow to edit appointment availability, and view and manage
booked appointments.

 


Q-FLOW GUIDANCE


ARTICLE

Q-Flow guidance

How to use Q-Flow, the appointment management system that interacts with the
National Booking Service, enabling people to book vaccinations at vaccination
centres.

--------------------------------------------------------------------------------


5. CHECK A VACCINATION APPOINTMENT SERVICE (CHECK-IN APP)

Check a vaccination appointment service (Check-In app) is a separate app to
Q-Flow and allows sites to check patients in. 

When someone arrives at a vaccination centre for their booked appointment, staff
who have been authorised to use the Check-In app will:

 1. Search for the appointment on the system using the booking reference or name
    and date of birth.
 2. Confirm whether the person attending the appointment is eligible to be
    vaccinated.
 3. Check the citizen into the appointment if appropriate


GUIDANCE FOR ARRIVAL STEWARDS AND ASSESSMENT CLINICIANS


ARTICLE

Check a vaccination appointment service (Check-In app)

Arrival stewards and assessment clinicians use this app to view details of a
patient’s appointment and check them in to the site.

--------------------------------------------------------------------------------


6. 119 TRAINING TOOL

A training tool for 119 call agents working on the NHS COVID-19 vaccine booking
service, to familiarise themselves with the various booking journeys so they can
support the public.

More information and guidance on the service. 

--------------------------------------------------------------------------------


7. NHS APP USERS

People who use the NHS App can also book or manage a coronavirus (COVID-19)
vaccination appointment. A menu option displayed within the app provides the
same online coronavirus (COVID-19) booking service but uses the login
credentials already given when logging into the NHS App.

You must be logged in to the NHS App to use this feature.

--------------------------------------------------------------------------------


RELATED PAGES


ARTICLE

National Booking Service - training and onboarding

Training and onboarding information for the National Booking Service (NBS).

Last edited: 8 March 2023 1:03 pm


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