www.eccbelgium.be Open in urlscan Pro
2606:4700::6812:141d  Public Scan

Form analysis
4 forms found in the DOM

/search

<form action="/search" class="header__search__form" novalidate="novalidate">
  <input class="header__search__form__input form__field form__field--string" type="search" placeholder="Enter a search term" value="" autocorrect="off" required="required">
  <button type="submit" class="header__search__form__submit">
    <i class="icon-search"></i>
  </button>
</form>

/search

<form action="/search" class="header__search__form" novalidate="novalidate">
  <input class="header__search__form__input form__field form__field--string" type="search" placeholder="Enter a search term" value="" autocorrect="off">
  <button type="submit" class="header__search__form__submit">
    <i class="icon-search"></i>
  </button>
</form>

/search

<form action="/search" novalidate="novalidate">
  <div class="form__item form__item--search">
    <div class="form__field">
      <input class="form__field--string form-field--string--noborder" type="search" placeholder="Search" id="form-field-01" autocorrect="off" required="required">
      <button type="submit" class="header__search__form__submit">
        <i class="icon-search tertiary-color"></i>
      </button>
    </div>
  </div>
</form>

/api/sitecore/EccHeaderFooter/Goto

<form action="/api/sitecore/EccHeaderFooter/Goto" novalidate="novalidate">
  <select class="form__field--select" id="siteSwitcher" name="gotId">
    <option value="">Choose your country</option>
    <option value="{DE210AEE-9947-4B00-8EE5-029F4ECCD399}">ECC Austria</option>
    <option value="{53F57412-2A0A-4A99-B278-D6D67BDD6493}">ECC Belgium</option>
    <option value="{46B32252-9C6F-4FE4-B2FC-C8B7B008C353}">ECC Bulgaria</option>
    <option value="{CC5DF0F5-1EE1-422A-B30E-306CCBFF0B38}">ECC Croatia</option>
    <option value="{89406EAB-CCF0-4A1E-9E7A-4FFF6D0469AE}">ECC Cyprus</option>
    <option value="{3CC99D39-7145-4EBB-BD4D-3C905D2BED77}">ECC Czech Republic</option>
    <option value="{03679856-D29A-45A8-A9BB-0721BE27F4CB}">ECC Denmark</option>
    <option value="{A9C35360-5CB0-4EA1-8F71-77F8175C2170}">ECC Estonia</option>
    <option value="{7205BB16-EE22-4774-A2A7-31045664BBD4}">ECC Finland</option>
    <option value="{32CB39D8-1C8C-424C-AE96-B9E62258C92A}">ECC France</option>
    <option value="{16B2A766-C2EA-4D87-9EAE-6FFE572B3C22}">ECC Germany</option>
    <option value="{8D9A82A2-08AA-424A-94B7-E390E3A8E7E7}">ECC Greece</option>
    <option value="{8B36F296-CBEF-4E75-A47F-82DBB94AB9E7}">ECC Hungary</option>
    <option value="{C6BFABDD-D09F-4142-9C96-1F25CDAC7D10}">ECC Iceland</option>
    <option value="{8922AD36-418A-4903-A544-BF4968C165C5}">ECC Ireland</option>
    <option value="{2679F8BD-F9C6-4DB5-B828-8C726EB1D051}">ECC Italy</option>
    <option value="{FEB1FD86-35EB-42E2-9A2C-C80D56A1DA22}">ECC Latvia</option>
    <option value="{B6EC844C-8FCB-4C10-A867-F7E36EED1593}">ECC Lithuania</option>
    <option value="{03B0D376-C563-4530-8BF1-A6F35F67AD9E}">ECC Luxembourg</option>
    <option value="{14D2666F-3A3D-41CC-9F15-AFDC25E93578}">ECC Malta</option>
    <option value="{D68BE2BD-B5A7-4C25-920D-2C6B7365F102}">ECC Netherlands</option>
    <option value="{B06E98F8-2628-4102-9BC8-C3C8279ACE7A}">ECC Norway</option>
    <option value="{0C2911B1-73D6-45B9-9C52-3FA5E1DB61E4}">ECC Poland</option>
    <option value="{C3A55175-5718-4B80-BD1D-46B1CA4555FD}">ECC Portugal</option>
    <option value="{F363ED28-1C58-4EF9-AD2D-12074A051757}">ECC Romania</option>
    <option value="{02002A12-B88D-4C60-A560-D549D0B2DD01}">ECC Slovakia</option>
    <option value="{95780275-37FA-41B9-8C95-47B1A8138FAF}">ECC Slovenia</option>
    <option value="{AE1FC89E-0161-49E3-9CBC-E5DB7FFBD054}">ECC Spain</option>
    <option value="{93934387-E41D-418C-837F-F1C5E91AEAD3}">ECC Sweden</option>
    <option value="{52DFA17E-2ED4-4C2D-810C-4CB1DCFC0356}">ECC United Kingdom</option>
  </select>
</form>

Text Content

Close What do you think about our website?

Is the information on our website clear? Useful? It meets your expectations? We
welcome your feedback through our short survey! Thanks in advance.

Yes with pleasure Remind me later No thanks
 * Topics
   
   
   TRAVEL
   
    * Well-prepared for the journey
    * Travelling by plane
    * Travelling by train, boat, coach
    * Accommodation and timeshare
    * Package travel
   
   
   ONLINE PURCHASES
   
    * Ordering online
    * Problems with delivery
    * Cancelling a purchase
    * Returning a parcel
    * Buying from an online platform
    * Geo-blocking
    * Ordering outside the EU
   
   
   TELEPHONE PURCHASES
   
    * Telephone orders
    * Problems with delivery
    * Guarantee
    * Cancelling a purchase
    * Unsolicited telephone sales
   
   
   FACE TO FACE
   
    * In-store purchases
    * Off-premises purchases
    * European product safety
    * Sustainable consumption
   
   
   CAR
   
    * Buying a car in Europe
    * Hiring a car in Europe
    * Driving in Europe
   
   
   GUARANTEE AND WARRANTY
   
    * Legal guarantee
    * Commercial or manufacturer’s warranty
    * Purchased warranty
    * Guarantee versus right of withdrawal
    * Digital content and services
   
   
   UNFAIR PRACTICES
   
    * Scam and deceit
    * Misleading practices
    * Counterfeit and piracy
   
   
   SERVICES IN EUROPE
   
    * Easy payments within Europe
    * Insurance
    * Health services
    * Calling and surfing
    * Online music, films, e-books

 * Your rights
   
   
   YOUR RIGHTS
   
    * Submitting a complaint to the ECC
    * Alternative Dispute Resolution
    * Courts
    * Bankruptcy
    * Europe at your service
    * Economic Inspection & police

 * About ECC
   
   
   ABOUT ECC
   
    * What ECC-Net can do for you
    * About ECC-Net
    * Our activities
    * Our annual reports
    * ODR contact point
    * Contact point Geo-Blocking and Services Directive
    * Jobs

 * Publications
 * Contact
 * News
 * Faq
 * Press

EN
 * NL
 * FR

Search

Menu
Close
 * Topics
 * Your rights
 * Publications
 * About ECC
 * Contact

NEWS
FAQ
PRESS
EN
 * NL
 * FR

Search



EUROPEAN CONSUMER CENTRE BELGIUM

Your consumer rights do not stop at the border. Have you encountered
difficulties after making a purchase abroad? Then consult our services for free
information, advice and mediation by the European network. 

More about ECC Belgium
Lodge a complaint



BROWSE OUR CONSUMER INFORMATION BY TOPIC


TRAVEL

 * Well-prepared for the journey
 * Travelling by plane
 * Travelling by train, boat, coach
 * Accommodation and timeshare
 * Package travel


ONLINE PURCHASES

 * Ordering online
 * Problems with delivery
 * Cancelling a purchase
 * Returning a parcel
 * Buying from an online platform
 * Geo-blocking
 * Ordering outside the EU


TELEPHONE PURCHASES

 * Telephone orders
 * Problems with delivery
 * Guarantee
 * Cancelling a purchase
 * Unsolicited telephone sales


FACE TO FACE

 * In-store purchases
 * Off-premises purchases
 * European product safety
 * Sustainable consumption


CAR

 * Buying a car in Europe
 * Hiring a car in Europe
 * Driving in Europe


GUARANTEE AND WARRANTY

 * Legal guarantee
 * Commercial or manufacturer’s warranty
 * Purchased warranty
 * Guarantee versus right of withdrawal
 * Digital content and services


UNFAIR PRACTICES

 * Scam and deceit
 * Misleading practices
 * Counterfeit and piracy


SERVICES IN EUROPE

 * Easy payments within Europe
 * Insurance
 * Health services
 * Calling and surfing
 * Online music, films, e-books


IN THE SPOTLIGHT

13-07-22


HOLIDAY 2022: A SUMMER OVERSHADOWED BY FLIGHT CANCELLATIONS AND DELAYS

Are flight cancellations or delays caused by strikes or shortages of airline
staff jeopardising your travel plans? These are your rights!

Read more
30-06-22


ROAMING

Roam Like at Home in Europe. Roaming costs have completely been eliminated until
at least 30 June 2032. People pay domestic prices, irrespective of where they
are travelling in the EU for calls, SMS and mobile internet.

Read more
31-05-22


PURCHASES AFTER 1 JUNE 2022

Did you purchase something from a European trader for private use on or after 1
June 2022? If so, you are entitled to a two-year legal guarantee and in that
case the new guarantee rules apply. The rules are as follows.

Read more
01-06-22


DIGITAL CONTENT AND SERVICES

Do you ever download or stream movies? Are you active on social media? This type
of digital content and services has been subject to new rules since June 2022.
We have analysed them in fine detail on your behalf.

Read more
24-02-22


FLIGHT BROUGHT FORWARD, NOW WHAT?

Has your flight been brought forward by more than an hour? According to the
European Court of Justice, you then have the same rights as provided for by the
European legislator in the event of a canceled flight.

Read more
22-09-21


ONLINE PAYMENTS: MOST IMPORTANT RULES

Online payments are now more secure than ever thanks to the mandatory use of
two-factor authentication. But what exactly does this mean?

Read more
02-09-21


RETURNING A PARCEL

Did you receive the wrong goods or are you unsatisfied with your purchase? In
both cases, barring a few exceptions, you can send the goods back to the seller.
Remember these tips.

Read more
04-05-21


BUYING OR SELLING THROUGH SECOND-HAND PLATFORMS

Find out how to buy and sell safely on online second-hand platforms and what you
need to remember to do.

Read more
25-03-21


DROPSHIPPING

Dishonest online sellers, they come in all shapes and forms. We take a closer
look at this particular sales model for online entrepreneurs, which is also
becoming more and more popular with internet fraudsters.

Read more
See all
You don't live in Belgium?
Choose your country ECC Austria ECC Belgium ECC Bulgaria ECC Croatia ECC Cyprus
ECC Czech Republic ECC Denmark ECC Estonia ECC Finland ECC France ECC Germany
ECC Greece ECC Hungary ECC Iceland ECC Ireland ECC Italy ECC Latvia ECC
Lithuania ECC Luxembourg ECC Malta ECC Netherlands ECC Norway ECC Poland ECC
Portugal ECC Romania ECC Slovakia ECC Slovenia ECC Spain ECC Sweden ECC United
Kingdom
Twitter Facebook
nl fr

All rights reserved © 2023 European Consumer Centre Belgium
Free legal help for consumers made possible thanks to the European Union, the
FPS Economy and OIPC asbl (Testachats). This project is co-funded by the
European Union. Views and opinions expressed are however those of the author(s)
only and do not necessarily reflect those of the European Union or the European
Innovation Council and Small and Medium-sized Enterprises Executive Agency
(EISMEA). Neither the European Union nor the granting authority can be held
responsible for them. This disclaimer is also applicable for the FPS Economy who
is also a co-funder of ECC Belgium.
disclaimer-privacy  |  cookies


PERSONALIZE THE USE OF COOKIES

We always place functional cookies so that the website works properly. You can
choose the other cookies per category.

By adjusting your preferences, you indicate whether you consent to each of the
following cookie categories. These adjustments only apply to the device on which
you make the adjustment.

Privacy

Cookie policy

Accept all


MANAGE CONSENT PREFERENCES

FUNCTIONAL COOKIES


Always Active
Functional Cookies

These cookies are necessary, otherwise the website will not work. They cannot be
disabled. In most cases, these cookies are only used as a response to an action
you have taken that essentially requests a service, such as registering your
privacy settings, logging into the website or filling out a form. You can set
your browser to block or alert you about these cookies, but some parts of the
website will not work. These cookies do not store any personally identifiable
information.

ANALYTICAL COOKIES


Analytical Cookies

These cookies allow us to count visitors and their origin so that we can analyze
and improve the performance of our website. They help us understand which pages
are the most and least popular and how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies, we will not know when you have visited our site.

PERSONALISATION COOKIES


Personalisation cookies

These cookies enable the website to offer additional functions and personal
settings. They can be set by us or by third party providers of services that we
have published on our pages. If you do not allow these cookies, these or some of
these services may not work properly.

ADVERTISING COOKIES


Advertising Cookies

These cookies can be set by our advertisers on our website. They may be used by
those companies to build a profile of your interests and show you relevant
advertisements on other websites. They do not directly store personal
information, but they are based on unique identifiers of your browser and
internet device. If you do not allow these cookies, you will see less targeted
advertisements.

Save my cookie settings

Back Button

Back


PERFORMANCE COOKIES



Vendor Search Search Icon Filter Icon


Clear Filters

Information storage and access
Apply
Consent Leg.Interest

All Consent Allowed

Select All Vendors
Select All Vendors
All Consent Allowed

Save my cookie settings



COOKIES ON OUR WEBSITE



Wilt u naar de ECC-website in het Nederlands? Klik hier

Vous voulez consulter le site web du CEC en français ? Cliquez ici


We place different types of cookies on our website.

We always place functional cookies so that the website works properly. With
analytical cookies we receive feedback and data about your user experience. With
personalization cookies you adjust the website to your preferences. Social media
cookies allow you to share articles and watch videos. The advertising cookies
are only linked to and from YouTube videos on our website.


By clicking on “I accept all cookies” you agree to the placement of these
cookies. Adjust your settings below.


Privacy
Cookie policy



I accept all cookies
I manage my cookies