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  <p class="e15wwoc11 dw-mv3r1-StyledTitle--FooterTop" type="title" data-testid="rfc-paragraph">Subscribe to our Newsletter</p>
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TERMS & CONDITIONS

Welcome to our website. Dunelm's website, products and services are made
available to you via dunelm.com. If you wish to use dunelm.com you must read and
agree to be bound by our policies which are detailed below in our Terms &
Conditions, along with any other rules on our website.

By visiting dunelm.com you are accepting and agreeing to the practices
described. From time to time, we may modify our Terms & Conditions and your
continued use of dunelm.com signifies your agreement to be bound by our modified
Terms & Conditions. Make sure you read the Terms & Conditions and return to this
page to check frequently. If you do not agree to be bound by these Terms &
Conditions you may not use or access dunelm.com.


TERMS & CONDITIONS

Privacy Policy


When you register or place an order on our website, we gather a little
information about you to help us provide a better service to you now and in
future:

When you order we ask your name, address, email address, telephone number,
delivery address, credit/debit card number, expiry date and security code.
Without this information we would be unable to process your order or notify you
of our acceptance of your order.

When you place a reservation, we ask for your name, email address and telephone
number.

We use your information only for the following purposes:

 * Processing your order or reservation;

 * Updating you about the progress of your delivery or collection;

 * To serve personalised content to you;

 * To contact you about leaving a review on a product once your order has been
   completed;

 * If you consent, to notify you of products or special offers that may be of
   interest to you

Your details may be disclosed to other businesses within the Dunelm Group and to
reputable third parties who will help process your order. Dunelm requires all
such third parties to treat your personal information as fully confidential and
to fully comply with all applicable UK Data Protection and consumer legislation.
We will not release your details to any company outside of the Dunelm Group for
marketing purposes.

We keep a record of your orders with us, so that we can deal with any issues
with your order and so that we know what interests you and can tailor future
offers to suit you.

We also keep a record of any emails you send us so that we can provide you with
an excellent standard of customer care should you need to contact us at any
time.

The information, which you supply to us, is treated with the highest level of
confidentiality. All information such as your name, address, payment details,
email address is stored on secure servers. We confirm that any Personal
Information which you provide to us and any User Information from which we can
identify you, is held strictly in accordance with the registration we have with
the Information Commissioner's Office.

It is vital that the information you to provide when you register as a customer
is true, accurate, current and complete in all respects. And that you agree not
to impersonate any other person or entity or to use a false name or a name that
you are not authorised to use.

Please contact us immediately of any changes.

Use of cookies and your preferences.

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Sharing of images


By responding to our request to share your image(s) with the hashtag #yesdunelm
you are agreeing to the following: User Content - As between you and us, you own
all content and information you post or share using our website (referred to as
“User Content”), such as posting or sharing comments, photos, videos, username,
social media handle or account name, real name, likeness, caption, location or
other identifying information in connection with any use of your User Content.
You give Dunelm (Soft Furnishings) Limited (‘Dunelm') permission to use your
User Content as follows: you grant to Dunelm and its affiliates a license to
reproduce, display, modify, adapt, perform, publish, distribute, translate,
create derivative works from and/or sell and/or incorporate or otherwise use
your User Content on or in connection with our website and for other Dunelm
marketing purposes, including without limitation in Dunelm catalogues, email and
other customer communications, store materials and other marketing into any
form, medium or technology throughout the world. We may display advertisements
in connection with your User Content or on pages where your User Content may be
viewed by you or others, and we may use your User Content to advertise and
promote Dunelm, or our website. Our license to your User Content is
non-exclusive, meaning you may use the User Content for your own purposes or let
others use your User Content for their purposes. Our license to your User
Content is fully-paid, transferable and royalty free, meaning we do not owe you
anything else in connection with our use of your User Content. Finally, our
license is perpetual and irrevocable. You represent and warrant that: You are at
least 18 years old; You are the sole author and owner of all rights to your User
Content and that you have the right to give Dunelm the rights described above;
All moral rights that you may have in such content have been voluntarily waived
by you; Use of the content you supply does not violate these terms of use and
will not cause injury to any person or entity; and Your User Content does not
infringe the intellectual property rights, privacy rights, publicity rights, or
other legal rights of any third party.

You further agree and warrant that you will not submit any content that:
includes any information that references other persons, websites, addresses,
email addresses, contact information or phone numbers; or that contains any
computer viruses, worms or other potentially damaging computer programs or
files.

You agree to indemnify and hold Dunelm (and its officers, directors, agents,
subsidiaries, joint ventures, employees and third-party service providers,
including but not limited to Olapic, Inc.), harmless from all claims, demands,
and damages (actual and consequential) of every kind and nature, known and
unknown including reasonable lawyers' fees, arising out of a breach of your
representations and warranties set forth above, or your violation of any law or
the rights of a third party.

With the exception of any personal data, the use of which is covered by our
Privacy Policy, all User Content may be used at Dunelm's sole
discretion. Dunelm reserves the right to change, condense or delete any User
Content placed by you on Dunelm's website that Dunelm deems, in its sole
discretion, to violate the content guidelines or any other provision of these
terms of use. We may refuse to accept or transmit User Content for any reason.
We may remove User Content from our website for any reason.

If you believe that a user of our website has infringed on your intellectual
property rights, or if we have taken down your materials due to suspicion of
copyright infringement, and you would like to dispute the alleged infringement,
please click here.

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Order acceptance


Orders placed online are an offer to purchase made by you and may be accepted by
us subject to availability. You must be 18 or over to order from us. We
endeavour to display all items in our current internet range. Goods are subject
to availability and if available online, may nevertheless be unavailable for
delivery to your location if local legal or regulatory restrictions apply. In
the event that we are unable to supply the item(s), we will either automatically
highlight this as being out of stock or as unavailable for delivery to your
location at check-out, as applicable.

A series of basic online steps is required to create a contract between you and
us:

 * You confirm your order for products on our website by pressing the confirm
   order button at the end of the checkout process.

 * You will receive an order acknowledgment detailing the item/s you have
   ordered provided the email address we hold for you has been entered
   correctly. If the email address is wrong you will not receive an email. This
   is not an order confirmation or order acceptance from Dunelm.

 * For items being delivered to you (as opposed to Click & Collect), when your
   order is shipped from our warehouse we will send you a despatch confirmation
   email.

 * Order acceptance and the completion of the contract between you and Dunelm
   will take place on the despatch to you of the products ordered from our
   warehouse, unless we have notified you that we do not accept your order or
   you have cancelled it in accordance with the instructions given for contract
   cancellation.

 * If an order is placed by a business or retail site and we have reason to
   believe the order is being placed with the intention of directly reselling
   goods purchased from us, we reserve the right to cancel this order pre
   dispatch. We also reserve the right to cancel any bulk order (for over 50
   units of the same item) where we suspect that such goods may be being
   purchased for the purposes of resale.

 * Risk of loss and damage of products passes to you on the date when the
   products are delivered.

 * If due to technical errors in pricing and/or details incorrectly shown on our
   website, inability to gain authorisation on your payment or your product
   being unavailable from stock, we reserve the right not to accept orders.

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Description of products


Each Product purchased is sold subject to its Product Description which sets out
additional Specific Conditions related to that product including, without
limitation, terms and conditions concerning estimated delivery dates and times,
warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and
prices of products appearing on the website are correct at the time when the
relevant information was entered onto the system. Although we aim to keep the
website as up to date as possible, the information including Product
Descriptions appearing on this website at a particular time may not always
reflect the position exactly at the moment you place an order. All sizes and
measurements are approximated; however we do try to make sure that they are as
accurate as possible.

Child Safety – read more about blinds and child safety in our Blinds Safety
Guide.

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Pricing policy


The price you pay is the price displayed on this website at the time we receive
your order with the following exception:

 * While we try and ensure that all prices on our website are accurate, errors
   may occur. If we discover an error in the price of goods you have ordered we
   will inform you as soon as possible and give you the option of re confirming
   your order at the correct price or cancelling it. Therefore we cannot confirm
   the price of a Product until your order is accepted in accordance with our
   Order acceptance policy. If we are unable to contact you within 48 hours we
   will treat the order as cancelled. If you cancel and you have already paid
   for the goods, you will receive a full refund.

 * If the on-line price of the goods is reduced after you have placed your
   order, but before you have received the goods, we will happily honour this
   price reduction. Please contact us.

Where we show a price discount on our website, the saving is calculated against
the non-discount price that the product has been offered at for at least 28 days
in the previous six months, or occasionally a discount to the price that will be
used after the end of the promotion if this does not apply. Our intention is
always to reinstate the price to at least the non-discount price shown at the
end of the promotion.  The duration of the discount offer on any product is
never longer than the time the product has been or will be available at the
non-discount price.

The ownership of any products you order on this website shall pass to you on
delivery of the products provided that we have processed and received payment in
full for the products.

All prices shown on our website are in £Sterling and are inclusive of VAT and
other local applicable sales taxes at the current rate. Prices exclude delivery
charges, unless expressly stated otherwise. We reserve the right to change
prices if there is a change to the rate of VAT and we will endeavour to ensure
that prices are correctly shown. As part of our commitment to low prices we
check prices daily to ensure our simply value for money offer.

Orders from outside Great Britain may be subject to import duties and taxes
depending on your location. You may need to complete a customs declaration form
and/or provide identification when receiving an imported delivery. All
applicable duties, fees and any additional charges for customs clearance levied
by the importing country at the time the shipment arrives in your country are
your sole responsibility.

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Payment


We accept payment by credit or debit cards registered to a UK address, or PayPal
accounts registered to a UK address. We accept the following cards: Maestro,
Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

To ensure that your credit or debit card is not being used without your consent,
we will validate name, address and other personal information supplied by you
during the order process against appropriate third part databases. By accepting
these terms and conditions you consent to such checks being made. We confirm
that any Personal Information which you provide to us and any User Information
from which we can identify you, is strictly held in accordance with the
registration we have with the Data Commissioner's Office.

We will take all reasonable care to keep your order and payment details secure,
but in the absence of negligence on our part we cannot be held liable for any
loss you may suffer if a third party procures unauthorised access to any data
you provide when accessing or ordering from our website.

 * We accept online payment in a secure environment and we accept all major
   credit and debit cards registered to UK addresses with the exception of
   American Express.

 * We also accept payment via UK registered PayPal accounts.

 * We do not accept payment by cheque or cash.

 * We will only charge postage once per order, no matter how many parcels we
   need to dispatch.

 * You confirm that the credit/debit card that is being used is yours.

 * All credit/debit cardholders are subject to validation checks and
   authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment, we will not be
liable for delay or non-delivery.

3D security

Our customer's security is of highest priority so we have invested in the latest
fraud prevention initiative (3D Secure) to give you an increased level of
payment card security for complete peace of mind.

3D Secure is a new security measure now required by most banks. Similar to chip
and pin but for online purchases it gives additional security by asking for a
secret password. This allows your card issuer to fully authenticate the
cardholder during the payment process.

When you click on the "confirm" button you will see a window open up entitled
'3D Secure Authentication'. When submitting your card details, depending on the
card type, you will be redirected to a secure Visa or MasterCard page on your
bank's secure servers. Dunelm cannot see or access this information. If you have
already registered your card for 3D Secure, you will be asked to enter your 3D
secure password.

If you have not registered your card before, you will have the option to do so.
If you have not registered your card and do not wish to do so you may have the
option to bypass the process depending on your card type and your bank.

Some banks are forcing mandatory sign up to the scheme to upgrade your security
to the highest level with immediate effect. This new security initiative is for
your protection online and will soon become the standard for all websites.

For the latest developments in 3D security please contact your bank or contact
us.

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Delivery


For full details on costs and timings visit our Delivery Information page.

 * We try to fulfil orders as quickly as possible. We will inform you if an item
   is temporarily out of stock. We do not ship part orders, and we may cancel
   out of stock items from your order to enable us to ship the remaining items.

 * Next day delivery is only available on selected products, and only applies
   when an order is placed before 8pm Monday to Thursday. Some remote areas are
   excluded from next day delivery. See our delivery page for a list of remote
   post codes.

 * All deliveries must be deliverable to the address stated, however, special
   instructions can be given i.e. deliver to your office, neighbour, etc. All
   delivery instructions must be agreed at the time of placing the order.

 * We cannot offer timed deliveries, with the exception of Furniture deliveries
   where a 4 hour time slot will be provided the day before your confirmed
   delivery date.

 * If you need a VAT invoice, you can request one via Live Chat or the Contact
   Us form on our website. If you are registered with Dunelm, you can download a
   VAT invoice - go to ‘My Account,’ ‘All Orders’, select the relevant order and
   click the ‘Download VAT Receipt’ link at the top of the order. Your invoice
   will be downloaded to your device in PDF format.

View our Returns Policy

Find out more about Recycling and Waste Electrical and Electronic Equipment
(WEEE) Regulations.

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Ownership of rights


All rights including copyright in this website are owned by or licensed to
Dunelm. Any use of this website or its contents, including copying or storing in
whole or part, other than for your own personal, non commercial use is
prohibited without the written consent of Dunelm. You may not modify, distribute
or re-post anything on this website for any purpose without express permission.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other
intellectual rights in all materials and/or content made available as part of
your use of dunelm.com remain at all times vested in us or our licensors. You
are permitted to use this material only as expressly authorised by our licensors
or us. The website is made available for your personal non-commercial use only
and you may download and print the content of the website for such purpose as
making a purchase. Any other use of the website (including, without limitation,
linking to or framing the website) without our prior written consent is strictly
prohibited. You agree not to (and agree not to assist or facilitate any third
party to) modify, copy, reproduce, transmit, publish, display, distribute,
perform, license, commercially exploit or create derivative works of material
and content. You may not use this website, or its content, to further any
commercial purpose, including any advertising or advertising revenue generation
activity.

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Customer Content


By submitting your video content to Dunelm, you hereby accept and agree to abide
by the terms and conditions below. If you do not agree to these terms, please do
not provide your Content to Dunelm.

 * By submitting Content to Dunelm, through Dunelm’s website, you represent that
   you have all necessary rights to such Content and you hereby grant Dunelm a
   perpetual, worldwide, non-exclusive, royalty-free and transferable licence to
   reproduce, copy or broadcast (as appropriate) the whole or any portion of the
   provided Content in or through any channels, including on Dunelm’s
   website(s), through its social media or email channels or in its stores at
   any time, and for any  commercial or non-commercial purposes in all and any
   media, including, without limitation, in Dunelm's printed publications,
   presentations, promotional materials, in the advertising of Dunelm's goods or
   services, in its original format or edited or altered in any way which Dunelm
   deems appropriate.

 * Dunelm will review all Content submitted and will have the right, at Dunelm’s
   sole discretion, to decide whether or not to use any Content submitted. If
   Dunelm decides that it does not wish to use your Content, Dunelm will delete
   such Content and will inform you within 28 days by email.

 * In the event that Dunelm elects to use your Content, Dunelm will send you a
   credit voucher to be spent online at Dunelm for use of your Content, subject
   at all times to your compliance with these Terms. The value of the credit
   voucher will be advised to you by Dunelm and may vary from time to time. No
   other compensation or royalty will be paid by Dunelm to you for the use of
   your Content.

 * You confirm that you will not submit (and Dunelm will not accept) any Content
   which is defamatory, inappropriate, offensive, abusive, of a sexual nature,
   advertises the products of a third party or contains personal information of
   a third party. Dunelm reserves the right to block any further Content you try
   to submit if you have already submitted Content of this nature.

 * You further confirm that the Content created is an original work and will not
   infringe the copyright or other intellectual property rights of any third
   party and  you waive all moral rights that may exist in relation to the
   Content.

 * You may submit Content as many times as you choose. However, please do not
   submit again Content that Dunelm has already rejected.

 * Where your Content contains an image of a child or children, you confirm that
   you are either the parent or legal guardian of such child or children, or
   that you have obtained the consent of the parent or legal guardian to
   Dunelm’s use of such image. Dunelm may require you to provide such consent in
   writing before accepting such Content for use.

 * Any Content that you submit is made at your own discretion and Dunelm is not,
   and shall not be, responsible for such Content.

 * Nothing in these Terms shall: (a) be construed as creating any agency,
   arrangement, partnership, joint venture, employer-employee relationship or
   any other similar relationship between you and Dunelm; (b) create or confer
   any rights or benefits to any third party.

 * Dunelm is entitled to amend these Terms with immediate effect at any time and
   post the amended version on their website, and without providing any notice
   in advance. The changes will not be retroactive. It is your sole
   responsibility to review these Terms and any amendments, before submitting
   further Content to Dunelm. Any submission by you of any Content after making
   such an amendment shall be deemed as your awareness and acceptance of any
   amendment of these Terms.

 * These Terms shall be governed by and are to be construed in accordance with
   the law of England and both of Dunelm and you submit to the exclusive
   jurisdiction of the English courts in relation to any dispute arising
   here-under.

 * These Terms shall be deemed effective as of 23rd April 2020

Data Protection:

 * Dunelm will take your name, email and telephone number when you submit
   Content. This enables Dunelm to contact you about your submission of Content
   and to arrange for the credit voucher to be sent to you.

 * Your personal details and Content will be uploaded to Dunelm via a secure
   platform, and access to these details and the Content will only be made
   available to those colleagues at Dunelm who need such access to review and
   communicate with you about your Content. Dunelm will not share your personal
   details or the Content with any third party.

 * If Dunelm elects to use your Content, Dunelm will securely retain the
   personal information that you submitted together with the Content for a
   period of up to 2 years. Your personal details and the Content will then be
   deleted.

 * If Dunelm decides not to use your Content, both the Content and your personal
   details will be deleted on confirmation to you, within 28 days of submission

For further information about Dunelm’s Privacy policy, and your rights regarding
your personal data, please follow this link

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Compliance with laws


The website may be used only for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes and regulations regarding the
website and any transactions conducted on or through the website.

Selected products are subject to age restrictions, as shown on individual
product pages. By ordering any of these products, you are confirming that you
have reached the age stated, as required by law. All parts of your order will be
cancelled if we cannot verify your age using the details you provide.

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Age restricted products


The purchase of certain products from us is subject to age requirements
specified by law. We may not supply these products to individuals who do not
satisfy the minimum age requirements and, if you are under the age specified by
law, you must not attempt to purchase these products from us.

In particular, please note that age restrictions apply in the UK to the purchase
of the product below. By placing an order for any of the following products you
confirm that you (and, if different, the recipient of the product) satisfy the
age requirements necessary to buy that product:

 * Knives (including sheath knives, all kitchen/cutlery knives) or bladed
   articles - Knives and bladed items can only be purchased by, and for,
   individuals aged 18 and over.

 * Videos and DVDs - Videos and DVDs can only be purchased by, and for,
   individuals who satisfy the British Board of Film Classification or other age
   classification criteria applicable to the relevant video or DVD. Videos and
   DVDs can only be purchased by, and for, individuals who satisfy these age
   classification criteria.

 * Christmas crackers - Christmas crackers can only be purchased by, and for,
   individuals aged 12 and over.

 * Liqueur chocolates - Liqueur chocolates can only be purchased by, and for
   individuals aged 16 and over.

If you order age restricted products for collection in store, or for home
delivery we may refuse to supply them to you if on collection / delivery as
appropriate you appear to be under the required age and cannot provide age
verification. We may also make online checks to verify your age.

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Limitation of liability


While we will use reasonable endeavours to verify the accuracy of any
information we place on the website, we make no warranties, whether express or
implied in relation to its accuracy. The website is provided on an "as is" and
"as available" basis without any representation or endorsement made and we make
no warranties of any kind, whether express or implied, in relation to the
website, or any transaction that may be conducted on or through the Website
including but not limited to, implied warranties of non-infringement,
compatibility, security, accuracy, conditions of completeness, or any implied
warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be
uninterrupted, timely or error-free, that defects will be corrected, or that the
site or the server that makes it available are free of viruses or bugs or
represents the full functionality, accuracy, and reliability of the Website. We
will not be responsible or liable to you for any loss of content or material
uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all
warranties of any kind, whether express or implied, in relation to the products.
This does not affect your statutory rights to the extent you purchase our
Products as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation,
negligence), pre-contract or other representations (other than fraudulent or
negligent misrepresentations) or otherwise out of or in connection with the
Conditions for:

 * any economic losses (including without limitation loss of revenues, profits,
   contracts, business or anticipated savings); or

 * any loss of goodwill or reputation; or

 * any special or indirect losses suffered or incurred by that party arising out
   of or in connection with the provisions of any matter under the Conditions.

If you purchase our products other than as a consumer:

•   you acknowledge that our obligations to you are set out in the Conditions;
and

•   our total liability to you for all losses arising under or in connection
with the Conditions, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall be limited to the total sums paid by you for
the product(s) giving rise to any such liability under the Conditions; and

•   you hereby indemnify us in full against all claims and losses incurred or
paid by us as a result of or in connection with any incorrect use or application
of any products supplied by us.

Nothing in the Conditions shall exclude or limit our liability for fraudulent
representations made by us or for death or personal injury resulting from our
negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from the
Conditions and shall not affect the validity and enforceability of any of the
remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding
breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and
surviving even if for any reason one or other of those provisions is held to be
inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these
Conditions must be in writing and signed by both parties. In this way, we can
avoid any problems surrounding what Dunelm and you are expected to do. You
confirm that, in agreeing to accept the Conditions, you have not relied on any
representation save insofar as the same has expressly been made a term of these
Conditions and you agree that you shall have no remedy in respect of any
representation. Your Statutory Rights are not affected by these terms and
conditions. Nothing in this Clause shall limit or exclude our liability in
respect of any fraudulent or negligent misrepresentation whether or not such has
become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of
England and you irrevocably submit to the exclusive jurisdiction of the courts
of England.

All of the above does not affect your statutory rights.

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Sale & Clearance


Sale Terms & Conditions

 * All sale items are subject to availability

 * Selected items only

 * See individual items for details

 * Cannot be used in conjunction with any other offers other than at our
   discretion

Clearance Terms & Conditions

 * All clearance items are subject to availability while stocks last

 * Applies to selected items only marked as ‘clearance’

 * See individual items for details

 * Cannot be used in conjunction with any other offers other than at our
   discretion

Dunelm Summer Clearance Event 2023

 * Clearance Terms and Conditions apply

 * The Summer Clearance Event starts on 26/06/2023 and ends at midnight on
   24/07/2023

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Airtasker


Information provided about the Airtasker UK Ltd service is shared to offer
customers additional options in connection with self-assembly furniture or
other home improvement tasks. There is no partnership or agency between Dunelm
and Airtasker. Dunelm accept no liability for services performed by or on behalf
of Airtasker and customers should satisfy themselves as to the suitability of
the services for their needs. Any queries or customer service requests relating
to Airtasker services should be direct to Airtasker using the contact details
found on their website at: https://support.airtasker.com. Any data provided by a
customer to Airtasker is governed by their data privacy policy
at: https://www.airtasker.com/privacy.

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Anyvan


Information provided about the AnyVan service is shared to offer customers
additional options in connection with delivery of furniture and other large
items from store. There is no partnership or agency between Dunelm and AnyVan.
Dunelm accept no liability for services performed by AnyVan and customers should
satisfy themselves as to the suitability of the services for their needs. Any
queries or customer service requests should be direct to AnyVan by
emailing customercare@anyvan.com or calling 020 3872 3050. Any data provided by
a customer to AnyVan is governed by their data privacy policy at:
https://www.anyvan.com/privacy-policy.

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Competition terms & conditions


Competition terms and conditions can be found here.

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Made To Order furniture terms & conditions


What happens once you've placed an order? 

Your order will be forwarded to our manufacturers and will be made to your
specifications. 

Your made to order product will be with you within 5-10 weeks, and our courier
will call before your order is despatched to arrange a convenient delivery date
and time. 

Additional terms of purchase

Before placing your order, check the measurements of the product to ensure the
size is suitable for your home and needs. 

After placing your custom made order with us, there is a 7 day goodwill order
change period during which you may amend your custom made order by contacting us
via Live Chat, available Monday-Friday 8am-8:30pm, Saturday 8:30am-5:30pm and
Sunday 9am-4:30pm. Just open the 'live chat' icon in the bottom right-hand
corner of the Contact Us page.

After the 7 day goodwill order change period, we will begin to create your made
to order furniture. We cannot offer any further amends to your order after this
date.

Fabric colours may vary due to different dye batches, therefore we strongly
advise ordering any matching items at the same time. Dunelm cannot accept
responsibility for  colour and shade variations and will not accept returns on
this basis. 

Delivery will take up to 10 weeks.

Made to Order fitted wardrobes

Our Made to Order fitted wardrobes are supplied and fitted by our supplier,
Wiemann UK, who are experts in the design, supply and assembly of fitted
wardrobes.

Once you have ordered your Made to Order wardrobe from us, you will be contacted
directly by our supplier, Wiemann UK, to arrange delivery and installation.
Please carefully read the Ordering Guide and Terms and Conditions which are
applicable to your Made to Order fitted wardrobe order.

Cancellations, amendments and returns

As outlined above, Made To Order furniture orders include a 7 day goodwill order
change period, during which time you can contact us to amend your order. Once
this 7 day period has passed, we will begin creating your custom made item(s)
immediately and so your order cannot then be changed. Please note, the Dunelm 28
day “change of mind” returns policy will not apply to Made to Order items.
Your Statutory Cancellation Rights are unaffected.

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Statutory Cancellation Rights


Under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013, if you buy goods from us online or by phone, your consumer
rights entitle you to cancel your order and obtain a full refund if you request
one from the moment you place your order until 14 days from the day of delivery
of the goods (or if your order contains a number of items that are delivered
separately, from receipt of the last item). 

Exclusions

This right does not apply to the following items, unless they are faulty,
damaged, missing or otherwise not in accordance with specification:

 * Made to Measure products including curtains, blinds and accessories. These
   products are made to your specification and we strongly recommend that you
   follow our Made to Measure Buying Guide before committing to your order.

 * Live plants

In addition, unless faulty, damaged, missing or otherwise not in accordance with
specification, for health and hygiene reasons we are unable to offer refunds or
exchanges on the following items unless they are returned unused and in their
original packaging:

 * Mattress toppers

 * Mattress and bedding protectors

 * Duvets and duvet covers

 * Pillows and pillowcases

 * Throws & Blankets

 * Mattresses

 * Bedsheets

 * Toilet seats

If you wish to cancel your order please follow our returns procedure set out
above. Where goods have been received, you must return the goods to us within 14
days of cancelling your order. Alternatively, you may post us this form to us at
Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED within the 14 day
period.

We will refund the cost of the goods including the standard delivery charge once
the correct item(s) have been received by us. We may make a deduction from the
amount refunded to you if the goods have been used, parts are missing or the
goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods
which are not as described are not affected.

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Made To Measure Curtains, Hard Blinds and Soft Blinds - Terms & Conditions


In addition to our standard terms and conditions, Made to Measure products are
covered by the following terms:

We take payment on order. For online orders, these cannot be cancelled or
amended once the order is confirmed. If your order was placed via a store or
virtual consultant booked online, you must contact the store where the order was
placed or the consultant you spoke to on the same day as you placed the order.
If a refund is needed after you have received your item(s), we will process it
as quickly as possible, no later than 14 days after we have received the item(s)
back from you. Images shown are for display purposes only and may not represent
the final look of your Made to Measure item(s). Child Safety – Read more about
blinds and child safety. Our Made To Measure service is only available on fabric
purchased from Dunelm. Selected styles and fabrics can be made and delivered in
14 days from the date of ordering. This time frame is not applicable to certain
materials, alterations to our ready-made curtains or pelmets.

A Dunelm quotation is valid for a period of 7 days. Lowest price guarantee gives
you the opportunity to check the cost of your comparable made to measure order
at Dunelm against our main UK competitors. If we are not the cheapest and you
order from us we will price match the competitors price. To ensure your Made To
Measure order is eligible for the lowest price guarantee, you will need to have
a like for like comparison (taking account of all equivalent product and service
provided by us) from a recognised national UK online or high street retailer.
Take your like for like comparison into your local Dunelm store or call our
customer service team (you must have the ability to email your quote to us for
our verification). If you can demonstrate that the total cost of the comparable
order is cheaper and you place the order with us, we will price match the
competitors price. Your comparative quote must be dated within 28 days of your
Dunelm quote. We reserve the right to withdraw the offer at any time before the
expiry date of your Dunelm quotation.

Measurements & Returns:

Using your specifications some minor adjustments may need to be made based on
what our expert teams think will work best. Please note, if the width of your
curtains is wider than the width of the fabric requested, our team will need to
join the fabric together to provide the correct measurements. As our Made To
Measure products are made to order, we cannot sell them to other customers. This
means returns are only allowed if the product is; faulty or damaged, missing
items or goods which are not supplied, or have not been made to the
specification provided (allowing for a 1cm tolerance). Because of this, it is
very important that you are sure about the sizing, colouring and styling before
you place your order. We recommend you check your preferences by viewing samples
in store or using our free sample service. Colour cannot always be truly
represented due to variations in PC monitors. For measuring advice, please refer
to our buying guides; How To Measure For Curtains or How To Measure For Blinds.
Always double check your order to make sure the products, fabrics and
measurements are correct, as we cannot accept returns based on reasons outside
of those listed above. For more information on returns and cancellations click
here.

Pattern and Batch Matching:

Our curtain patterns run horizontally from curtain to curtain, but we cannot
match from one curtain edge to the other i.e. the curtains won’t meet up when
drawn to create a matching pattern between the two panels of fabric. Due to the
print design of some patterned fabrics, we cannot guarantee the design will
match perfectly where products meet. All fabric within your order will be batch
matched, but we cannot guarantee any subsequent orders will come from the same
batch of fabric. It is not unusual for natural fibres to contain some variations
in colour and texture, so any fabrics made from natural fibres might contain
these variations too. These small variations are part of the natural beauty of
the source material, and to be expected. While we go to great lengths to ensure
the Goods sold and installed match any samples or descriptions that have
previously been shared with you, some slight variation in colour and pattern can
occur. Because of this, you will not be entitled to reject items based on any
minor or insignificant differences to samples and descriptions, or claim any
compensation for the variations.

Limits on free fabric samples

We offer free fabric samples to help you find a colour and pattern you like for
your Made To Measure curtains and blinds, and to make sure there's enough
samples to go around we limit orders to five swatches at a time. If you don’t
find your favourite you can always order more, however, to keep things fair to
other customers we will cancel any repeat orders amounting to more than 15
swatches to any one person or address.

Curtain Take Back

We offer a free “take back” service during the fitting appointment for your new
Made to Measure curtains. Your fitter can take away the curtains that are being
replaced and send these to our selected third party for the curtains to be
repurposed or recycled. Please note the fitter is only able to take away
curtains and not any other window treatment such as pelmets, shutters or blinds
that are replaced.

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Guarantees - General


Where a guarantee is offered for a product, the terms of each guarantee will
vary depending on the item concerned. However, in each instance for a guarantee
to be valid:

 * Product care instructions must have been followed;

 * Product must only have been used for domestic purposes within England,
   Scotland, Wales, Northern Ireland and Jersey. Guarantees do not cover
   commercial use of products or products used in a commercial setting;

 * Any claim must be made by the original purchaser of the item; and

 * Proof of purchase will be required.

In order to make a claim under a guarantee:

 * For smaller items such as bedding and towels please take your item and proof
   of purchase into store;

 * For larger items such as furniture or mattresses please contact our Customer
   Care Centre on 0345 165 6565 or get in touch via our contact form.

Please note statutory rights to the extent you purchase our Products as a
consumer are not affected. For further details of individual guarantee terms
please see below.  

Please note statutory rights are not affected. For further details of individual
guarantee terms please see below.  




UPHOLSTERY FRAME GUARANTEE - TERMS & CONDITIONS

We offer a 10-year guarantee on our Made to Order Sofas & Chairs as well as
selected upholstered items. The Edited Life Made to Order Sofa ranges come with
a 25-year guarantee.

Please read the “Overview” section of the product page before purchasing or
product packaging in store to see whether your item comes with a guarantee.

What the guarantee covers

Where the product you have purchased from Dunelm is provided with a 10-year or
25 year Upholstery Frame Guarantee  this is valid from the date of delivery.
Please keep your proof of purchase issued by Dunelm (such as your e-receipt,
paper receipt or order confirmation) as we will need to see this to validate
your guarantee. This guarantee applies only when the product has been used in
your own home within England, Scotland, Wales, Northern Ireland and Jersey.

Your guarantee covers you against manufacturing faults and defects on the
following:

 * Loose joints

 * Timber breakage

 * Spring rails breaking

 * Springs and webbing coming loose

 * Broken legs

What the guarantee does not cover

Your guarantee does not cover:

 * Accidental damage

 * If there is any evidence of deliberate damage or abuse, misuse or use in a
   non-domestic environment.

 * If the care instructions haven’t been followed (see below or product
   instruction manual).

 * If the timber is exposed to extreme moisture within the home.

 * If the product is in unsanitary condition, or damage has been caused by pets.

 * It does not apply to fabric, fillings, cushions and mattresses including sofa
   beds.

 * Normal wear and tear (dents and scratches).

 * Items which are sold as ex-display or clearance are excluded.

 * The metal mechanism for a recliner chair or sofa bed is not included. This
   includes electric recliners.

The guarantee only applies to the original purchaser of the item, any
second-hand products that are still within their 10-year or 25 year guarantee
period are excluded.

The guarantee has no cash value and is non-transferable.

How do you make a claim?

If something should happen with your upholstery furniture item that falls under
the criteria, please visit our help pages at www.dunelm.com/info/help. We will
need a description and photos of the fault or defect from you along with proof
of purchase. Please note we will only replace the affected item, not an entire
set or co-ordinating items purchased together.

What do we offer?

We will arrange for an independent service technician to visit you to assess
whether your item can be fixed. We will endeavour to always repair your item
within your own home.

We reserve the right to use alternative materials to repair your item, but we
will try to find the closest match at all times.

Dunelm gives no warranty as to how quickly a technician will be able to attend
your home or how long any repairs may take.  On occasion the repair may not be
carried out on the same day as the technician attends to assess your item.  The
technician is an expert and will ascertain whether the item has been treated in
such a way that the Dunelm Upholstery Frame Guarantee will not apply.  In that
case, their decision is final, and no further correspondence will be entered
into.

If the Dunelm Upholstery Frame Guarantee does apply but your item can’t be
repaired, you will be offered a replacement or a like-for-like replacement in
the first instance. Where a replacement is unavailable you will be offered a
credit to the value of your original purchase price for use with Dunelm in the
form of a pre-loaded Dunelm gift card. Please note that a replacement or credit
will only be given strictly in accordance with the terms and conditions of the
Dunelm Upholstery Frame Guarantee.

Updated: October 2022

The above conditions relating to Dunelm’s Upholstery Frame Guarantee do not
affect your statutory rights.

Upholstery care advice

Regular care advice Vacuum clean your upholstery at least once a week, dust
removal may be improved by pre-brushing with a soft cloth. All reversible
cushions should be turned daily and their positions switched, this will help
prevent excessive soiling and even out wear

Cushion care It is essential that all fibre cushions are given a vigorous
plumping by shaking and squeezing to redistribute the fibre on a daily basis.
This will add air back into the fibres to prevent the fibre from going flat and
lumpy.

General care advice

For items with wooden legs/ feet never place on a damp floor. Keep upholstery
out of direct sunlight to avoid discolouring. Do not place the furniture in a
conservatory, excessively dry or humid conditions. Avoid sharp items such as
toys, jean rivets and buckles coming into contact with the upholstery as these
can easily snag, tear or pull the fabric. To maintain the appearance and
durability of your suite, restrain children and pets from climbing and jumping
on the sofa. Leather is a natural product and can display natural marks and
characteristics such as healed scars, grain directions and creases. These are
natural features not faults. Please dust leather regularly and clean with a damp
cloth.

For accidental spills or stains

Don’t rub or scrub with a cloth as this could damage the fabric and remove the
colour. Don’t use washing up liquid, detergents or bleach to remove stains.
Don’t soak or allow fabric to become wet. Do blot or soak up spills immediately
using a dry soft colourfast cloth. Do use specialist upholstery cleaner if
needed, always follow the manufacturer’s instructions and always test on a
hidden area to check colour fastness. Allow the test patch to completely dry
first. If the fabric colour is affected, do not use this cleaner on the rest of
your product and consult a specialist.

Finally, we hope you enjoy your furniture for many years to come and thanks
again for your purchase.




LIGHTING GUARANTEE



Two-year lighting guarantee

We offer a two-year guarantee on of the Dunelm own-brand lighting products,
excluding light bulbs and integrated LED products.

What the guarantee covers:

Where the product you have purchased from Dunelm is provided with a two-year
guarantee this is valid from the date of purchase. Please keep your Dunelm
issued proof of purchase as we will need to see this to validate your guarantee.
This guarantee applies only when the product has been used in your own home
within England, Scotland, Wales, Northern Ireland and Jersey.

Your guarantee covers you against manufacturing faults and defects

Your guarantee does not cover:

·       Accidental damage.

·       If there is any evidence of deliberate damage or abuse, misuse or use in
a non-domestic environment.

·       If the appliance has not been installed or used in accordance with the
instruction manual.

·       Normal wear and tear (dents and scratches) or consumable parts (such as
lightbulbs).

·       Any replacement of parts or repairs completed after purchase which have
improperly completed or taken place outside of the guidance within the
instruction manual.

·       Items which are sold as ex-display or clearance are excluded.

The guarantee only applies to the original purchaser of the item, any
second-hand products that are still within their two-year guarantee are
excluded.

The guarantee has no cash value and is non-transferable.

Please note we will only replace the affected item, not an entire set or
co-ordinating items purchased together.

How do you make a claim?

The following is required if you would like to make a claim:

i)  Proof of purchase (this can be a receipt, order confirmation from Dunelm)

ii)  The product – to allow us to fully investigate your claim and arrange a
like-for-like or similar product as a replacement (dependent on availability).

To make a claim under the guarantee:

iii) if you purchased the item instore, please bring the product and proof of
purchase into your local Dunelm store; or

iv) if you purchased the item online, please visit our help pages at
www.dunelm.com/info/help. We will need a description and photos of the fault or
defect from you along with proof of purchase.

What do we offer?

Dunelm may submit any returned items for assessment by a Dunelm Technologist who
will ascertain whether the item has been treated in such a way that the Dunelm
Two Year Lighting Guarantee will not apply.  In that case, their decision is
final, and no further correspondence will be entered into.

If the Dunelm Two Year Lighting Guarantee does apply you will be offered a
replacement or like-for like replacement in the first instance. Where a
replacement is unavailable you will be offered a credit to the value of your
original purchase price for use with Dunelm in the form of a pre-loaded Dunelm
gift card. Please note that a replacement or credit will only be given strictly
in accordance with the terms and conditions of the Dunelm Two Year Lighting
Guarantee. 

Dated: September 2022

The above conditions relating to Dunelm’s Two Year Lighting Guarantee do not
affect your statutory rights.

Five-year lighting guarantee

We offer a five-year guarantee on of the Dunelm own-brand integrated LED
products.

What the guarantee covers:

Where the product you have purchased from Dunelm is provided with a five-year
guarantee this is valid from the date of purchase. Please keep your Dunelm
issued proof of purchase as we will need to see this to validate your guarantee.
This guarantee applies only when the product has been used in your own home
within England, Scotland, Wales, Northern Ireland and Jersey.

Your guarantee covers you against manufacturing faults and defects.

Your guarantee does not cover:

·       Accidental damage.

·       If there is any evidence of deliberate damage or abuse, misuse or use in
a non-domestic environment.

·       If the appliance has not been installed or used in accordance with the
instruction manual.

·       Normal wear and tear (dents and scratches) or consumable parts (such as
fuses but excluding lightbulbs).

·       Any replacement of parts or repairs completed after purchase which have
improperly completed or taken place outside of the guidance within the
instruction manual.

·       Items which are sold as ex-display or clearance are excluded.

The guarantee only applies to the original purchaser of the item, any
second-hand products that are still within their five-year guarantee are
excluded.

The guarantee has no cash value and is non-transferable.

Please note we will only replace the affected item, not an entire set or
co-ordinating items purchased together.

How do you make a claim?

The following is required if you would like to make a claim:

i)  Proof of purchase (this can be a receipt or order confirmation issued by
Dunelm); and

ii)  The product – to allow us to fully investigate your claim and arrange a
like-for-like or similar product as a replacement (dependent on availability).

To make a claim under the guarantee:

iii) if you purchased the item instore, please bring the product and proof of
purchase into your local Dunelm store; or

iv) if you purchased the item online, please visit our help pages at
www.dunelm.com/info/help. We will need a description and photos of the fault or
defect from you along with proof of purchase.

What do we offer?

Dunelm may submit any returned items for assessment by a Dunelm Technologist who
will ascertain whether the item has been treated in such a way that the Dunelm
Five Year Lighting Guarantee will not apply.  In that case, their decision is
final, and no further correspondence will be entered into.

If the Dunelm Five Year Lighting Guarantee does apply you will be offered a
replacement or like-for like replacement in the first instance. Where a
replacement is unavailable you will be offered a credit to the value of your
original purchase price for use with Dunelm in the form of a pre-loaded Dunelm
gift card. Please note that a replacement or credit will only be given strictly
in accordance with the terms and conditions of the Dunelm Five Year Lighting
Guarantee. 

Dated: September 2022

The above conditions relating to Dunelm’s Five Year Lighting Guarantee do not
affect your statutory rights.



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Fogarty Sleep Trial Terms & Conditions


Please note, the Fogarty 100 night sleep trial only applies to our Fogarty Halo
and Fogarty Aura mattresses.

When purchasing your mattress you will need to activate your 100 night sleep
trial online within 10 days of delivery or collection from store. You can
activate your trial by filling in this registration form.

We recommend that you use a mattress protector or mattress topper throughout
your 100 night sleep trial, as we cannot offer refunds on soiled mattresses.

If for some reason you find that the mattress is not for you, simply let us know
within the trial period by contacting us via our customer services team. We will
arrange for a collection from the original delivery address. A 2-person
collection team will remove the mattress from your bedroom for you. Please make
sure there is suitable access for this.

You do not need proof of purchase or to have kept the packaging.

Please note that the trial is limited to one trial per household. We reserve the
right to refuse orders from households who have previously had the benefit of a
100 night sleep trial.

We will process your refund after collection has taken place. Your refund will
be processed via the original payment method used to place the order. This may
take up to 7 days to appear in your account.

We are sorry but we do not accept mattress returns in our stores.

This offer is not available to business/commercial users.

Nothing in this 100 night sleep trial affects your statutory rights.

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Personalised Goods Terms and Conditions


Additional Terms of Purchase

In addition to our standard terms and conditions, personalised products are
covered by the following terms.

 * The content on a personalised product will be produced exactly as you enter
   it, including spelling and capitalisation.  We will allow you to preview the
   personalisation on the product.  Once you have submitted the personalisation,
   it will be uploaded onto the production system.  Please double-check your
   order on screen and your acknowledgement carefully to make sure that all the
   details, especially the personalised text you have requested, are correct
   before you submit it. It is your responsibility to ensure that content you
   have requested for inclusion in a personalised product is correct.

 * You cannot cancel or amend an order once it has been confirmed and your
   rights under the Consumer Contracts (Information, Cancellation and Additional
   Charges) Regulations 2013 do not apply to personalised products unless they
   are faulty, damaged, missing or otherwise not in accordance with
   specification (see below).

 * If we do not receive your personalisation within 3 days, the order will be
   cancelled.

 * We will dispatch your personalised products within 3 working days from the
   date that your personalisation requirements have been submitted.  If you
   order a non-personalised product as well as a personalised product in the
   same order these will be delivered separately and the non-personalised
   product will be delivered in accordance with our standard Terms and
   Conditions.

 * Please ensure you have read and understand our Content Rules below. By
   purchasing a personalised product, you are confirming that you agree to and
   will comply with our Content Rules. We reserve the right to refuse any order
   which is not in line with our Content Rules.

 * If your personalised product is faulty, damaged, missing or otherwise not in
   accordance with specification, we will happily replace or refund it in
   accordance with the “Faulty Items” section of our returns and refunds
   policy.  However, refunds cannot be given if the fault is as a result of your
   own actions such as if personalisation is spelt incorrectly.

 * By ordering a personalised product, you are agreeing that your details (name
   and contact details, including address) and the details that you provide of
   any other party, such as the recipient of the personalised product, can be
   shared with our third party supplier who provides the personalisation service
   only for the purposes of completing the personalisation service and
   delivering the product to you or the recipient.  Our Privacy Policy is here:
   Privacy Policy | Dunelm.

 

Content Rules

We do not permit personalised products to include any content which:

 * Infringes anyone's copyright;

 * Infringes any other rights, such as a trade mark, of any person or entity or
   a duty owed to any person or entity, such as a duty of confidentiality;

 * Contains an emoji;

 * Contravenes any applicable law (including, without limitation, any criminal
   law) or regulation;

 * Is false, inaccurate, misleading, offensive, abusive, threatening or
   defamatory, or that might cause needless annoyance, inconvenience or distress
   to any person;

 * Misrepresents identity or impersonates any person;

 * Includes any material containing personally identifying information about
   another person, such as their address, phone number, or email address, except
   with the written approval of that person;

 * Contains an image of a child, unless you are the parent or legal guardian of
   such child or you have obtained the consent of the parent or legal guardian
   to the use of such image. Dunelm may require you to provide such consent in
   writing before accepting the order for the personalised product.

 * Contains material which is pornographic, obscene, indecent or offensive,
   which promotes discrimination based on race, sex, religion, nationality,
   disability, sexual orientation or age, or that may incite hatred or violence
   against any person or group;

 * May harass, upset, embarrass or alarm any person;

 * Gives the impression that it emanates from or has been approved by us; or

 * Advocates, promotes or assists any unlawful act.

--------------------------------------------------------------------------------

Mattress & Furniture Recycling Terms & Conditions


British Heart Foundation

 * Dunelm take no responsibility for the services offered by British Heart
   Foundation, and any queries or customer service requests should be directed
   to British Heart Foundation by emailing customerservice@bhf.org.uk or calling
   01372 541000

 * Date Protection: Any data provided by the Customer to British Heart
   Foundation  is governed by the data privacy policy at: 
   https://www.bhf.org.uk/what-we-do/our-policies/our-privacy-and-cookies-policy



Clearabee

 * Dunelm take no responsibility for the services offered by Clearabee, and any
   queries or customer service requests should be directed to Clearabee at: 
   https://www.clearabee.co.uk/contact

 * Any customer service matters relating to the services provided
   by Clearabee should be made to Clearabee directly at:
   https://www.clearabee.co.uk/contact

 * Date Protection: Any data provided by the Customer to Clearabee limited is
   governed by the data privacy policy
   at: https://www.clearabee.co.uk/privacy-policy 

--------------------------------------------------------------------------------

Registered office address


Dunelm (Soft Furnishings) Ltd Watermead Business Park, Syston Leicestershire 
LE7 1AD

VAT No: GB818 2-840 21

Registration No: 2129238

--------------------------------------------------------------------------------

Promotional voucher codes


Terms and conditions will apply to all promotional voucher codes issued by us or
on our behalf and will be made available with the relevant promotion. The terms
will include a start and end date during which the code will be valid and may be
used. Please note the end date for voucher codes, as codes automatically expire
at the end date and cannot be extended.

--------------------------------------------------------------------------------


REGISTERED OFFICE ADDRESS

Dunelm (Soft Furnishings) Limited Watermead Business Park, Syston
Leicestershire  LE7 1AD

VAT No: GB818 2-840 21

Registration No: 2129238

--------------------------------------------------------------------------------

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