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NOTICE!

Welcome to Working Solutions. We offer independent contractor, work-at-home
opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs

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Explore CX solutions Apply to work from home

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  Simple Solutions. Seamless Support. Successful Service.



YOUR ULTIMATE PARTNER FOR CUSTOMER SERVICE OUTSOURCING

Retain, grow, and generate new customers by strategically outsourcing your
customer service operations. Beyond an immediate improvement in the customer
experience, your business will realize better management of call volume
fluctuations and start hitting your all-important KPIs. Discover the difference
→


COMPREHENSIVE CX

Continue focusing on revenue-generating priorities by partnering with customer
experience experts and an on-demand workforce of customer service agents. A
dedicated team is immersed in your brand, customers, and offerings. Feel secure
your CX operations are in the best hands.

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DEDICATED EXPERTISE

Rely on the flexibility and scalability your business deserves, with 24/7
access, for multichannel customer experience support. Backed by years of
experience, data, insights, and thought leadership, expert teams will help your
company thrive and grow.

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CUSTOMER-FIRST PHILOSOPHY

Be sure your customers–your most valued asset–are met with empathy, expertise,
and the highest level of professionalism during each interaction. Originating in
service culture, your devoted teams provide individualized support, implementing
easy solutions to your complex problems.

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COMPONENTS OF ON-DEMAND CX SOLUTIONS

Our customized, multichannel support solutions and professional agent workforce
manage your fluctuating sales and customer service needs. With on-demand
service, better engage, empathize, and delight your customers, wherever and
whenever they interact with your brand.

Customer Care
Sales Support
Back-Office Support
Analytics
Technology


VALUED PARTNERSHIPS

For over 25 years, Working Solutions has been the industry leader for on-demand
contact center customer support. There’s a reason why we’re the domestic
customer service provider leading brands trust. To us, every relationship—and
every interaction—matters.


DON'T TAKE OUR WORD FOR IT...

I was impressed by the rigorous training and onboarding and passing off to the
operations team. It made me feel very secure that the people interacting with my
customers were well prepared. This sets their clients up for success all along
the way, and the results they produce are second to none.

– Director of Customer Care

With the support of the Working Solutions team, we have been able to meet the
expected levels for KPIs consistently. The collaboration, adaptability, and
responsiveness have all been key factors to ensure that our needs as a client
and the needs of our patients/practices are met.

– Director Patient Services

For us to be successful, we need engaged partners who hold the same values that
we do. Working Solutions hits all those check points. They have been extremely
flexible during our relationship and are a true extension of our workforce. We
value their partnership, and they are a great influence in our success.

– Sr Director Global Call Centers & Operations

Working Solutions successfully supported a client whose travel platform is used
by more than a billion people around the world during times of growth and
transition.

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DISCOVER THE DIFFERENCE

Our DNA originates in service, and we’re so incredibly proud of our longstanding
client relationships. See how our individualized support sets us apart.

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COST SAVINGS CALCULATOR

20,500 Weekly call volume
1,073,150 Annual cost savings over brick and mortar Contact Sales

Brick and mortar staffing FTEs 81
Working Solutions staffing FTEs 62

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THOUGHT LEADERSHIP

Read our blogs
Blog


HOW TO AVOID PROVIDING A BAD CUSTOMER SERVICE EXPERIENCE

We’ve all been there. One negative experience with a brand can affect our future
relationship…

Read More

E-Book


YOUR ULTIMATE GUIDE TO CUSTOMER EXPERIENCE STRATEGY

A seamless customer experience makes all the difference in your business’
success…

Read More

Success Story


CUSTOMER RETENTION: DRIVING SALES AND MAINTAINING SALES BASE

When it comes to selling products and services, often a company’s focus is
pursuing…

Read More



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LEGAL

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COMPANY

 * About
 * Blog
 * Contact Us
 * Newsroom
 * Responsibility

WHO WE ARE

Working Solutions provides multichannel, virtual contact center outsourcing. We
deliver a high-quality, all-encompassing solution for your fluctuating sales and
customer service needs. Our on-demand solutions allow you to better engage,
empathize, and delight your customers, wherever and whenever they interact with
your brand.
© Working Solutions 2023. All Right Reserved
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WORKING SOLUTIONS | OUTSOURCED CUSTOMER SERVICE CALL CENTER SUPPORT


Contact Please ensure Javascript is enabled for purposes of website
accessibility

Brick-and-mortar call centers schedule full-time agents in 8-hour blocks of
time, whether they serve customers or not. Clients end up paying for hours
clocked—but necessarily worked.The Working Solutions Interaction Model leverages
independent contractors. Our agents are paid for time worked, tracked in
15-minute increments. So clients pay for work performed—not just clocked.