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Submitted URL: http://service-now.com/
Effective URL: https://www.servicenow.com/
Submission Tags: falconsandbox
Submission: On September 16 via api from US — Scanned from DE
Effective URL: https://www.servicenow.com/
Submission Tags: falconsandbox
Submission: On September 16 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: MasterForm-ContactUs-13JUN17 — POST https://s1133.t.eloqua.com/e/f2
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<li class="global-form-disclaimer"><span>By submitting this form, I confirm that I have read and agree to the <a href="/content/servicenow/www/locale-sites/en-us/privacy-statement.html" target="_blank">Privacy Statement</a>.</span></li>
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<li style="display:none">
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</form>Text Content
* Solutions
* WORKFLOWS
* IT Workflows
* IT WORKFLOWS
Build the future of IT with digital workflows on a single, unified
platform. Connect your enterprise and modernize operations to
transform your business.
Learn More
* PRODUCTS
* Overview of IT Workflows
* IT WORKFLOWS
Build the future of IT with digital workflows on a single, unified
platform. Connect your enterprise and modernize operations to
transform your business.
Learn More
FEATURED SOLUTIONS
* COVID-19 response apps
* Modernize and automate IT
* Operate high-performing services
* Run IT at digital speed
* IT Service Management
* IT SERVICE MANAGEMENT
Transform the impact, speed, and delivery of IT. Provide resilient
services that increase productivity and create amazing experiences
wherever your employees work.
Learn More
View Demo
FEATURED CAPABILITIES
* Change and Release Management
* Virtual Agent chatbot
* Predictive Intelligence machine learning
* Workforce Optimization
* Process Optimization
* IT Operations Management
* IT OPERATIONS MANAGEMENT
Deliver proactive digital operations with AIOps. Use insights and
automation to predict issues, reduce user impact, and streamline
resolutions.
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View Demo
FEATURED CAPABILITIES
* Discovery
* Service Mapping
* Predictive AIOps
* Cloud Management
* CMDB
* IT Business Management
* IT BUSINESS MANAGEMENT
Deliver enterprise agility for better business outcomes. Align work
to business priorities, enable faster change, and get greater value
from your initiatives.
Learn More
View Demo
FEATURED CAPABILITIES
* Project Portfolio Management
* Agile Development
* Demand Management
* Application Portfolio Management
* Resource Management
* IT Asset Management
* IT ASSET MANAGEMENT
Take control of your IT assets. Automate the end-to-end lifecycle
for software, hardware, and cloud assets to optimize costs while
reducing risk.
Learn More
View Demo
FEATURED CAPABILITIES
* Software Asset Management
* Hardware Asset Management
* Asset Management
* Cloud Insights
* DevOps
* DEVOPS
Expand DevOps success across the enterprise. Take the risk out of
going fast and minimize friction to bring IT operations and
development together.
Learn More
View Demo
FEATURED CAPABILITIES
* DevOps Agile Team Planning
* DevOps Change Acceleration
* DevOps Insights
* Security Operations
* SECURITY OPERATIONS
Identify, prioritize, and respond to threats faster. Connect
existing security tools with a security orchestration, automation,
and response engine to quickly resolve incidents.
Learn More
View Demo
FEATURED CAPABILITIES
* Security Incident Response
* Vulnerability Response
* Governance, Risk, and Compliance
* GOVERNANCE, RISK, AND COMPLIANCE
Manage risk and resilience in real time. Embed risk-informed
decisions into daily work across the enterprise for improved
business resilience.
Learn More
View Demo
FEATURED CAPABILITIES
* Business Continuity Management
* Risk Management
* Operational Risk Management
* Policy and Compliance Management
* Audit Management
* Telecommunications Service Operations Management
* TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT
Proactively monitor the health of your networks and services to
prevent downtime. Streamline your response with machine learning and
advanced analytics.
Learn More
View Demo
* Operational Technology Management
* OPERATIONAL TECHNOLOGY MANAGEMENT
Safeguard operational technology (OT) systems with digital workflows
that respond quickly to threats. Improve resilience and uptime with
a single system of action.
Learn More
* FEATURED SOLUTIONS
* COVID-19 response apps
* Modernize and automate IT
* Operate high-performing services
* Run IT at digital speed
* Employee Workflows
* EMPLOYEE WORKFLOWS
Create connected, engaging employee experiences. Motivate your
workforce and make it easy for employees to get what they need, when
they need it.
Learn More
* PRODUCTS
* Overview of Employee Workflows
* EMPLOYEE WORKFLOWS
Create connected, engaging employee experiences. Motivate your
workforce and make it easy for employees to get what they need, when
they need it.
Learn More
FEATURED SOLUTIONS
* Safe Workplace apps
* Vaccine management
* COVID-19 response apps
* Boost employee productivity
* HR Service Delivery
* HR SERVICE DELIVERY
Deliver the right experience to employees anywhere. Improve
productivity by streamlining the employee service experience with
intelligent workflows.
Learn More
View Demo
FEATURED CAPABILITIES
* Case and Knowledge Management
* Employee Center
* Enterprise Onboarding
* Virtual Agent chatbot
* Now Mobile app
* Workplace Service Delivery
* WORKPLACE SERVICE DELIVERY
Deliver modern digital services for the distributed workplace.
Automate requests, reservations, and repairs to create the ultimate
workplace service experience.
Learn More
* Legal Service Delivery
* LEGAL SERVICE DELIVERY
Deliver legal services for your enterprise at the speed of the
business. Modernize legal operations to make faster decisions and
increase productivity.
Learn More
View Demo
* Procurement Service Management
* PROCUREMENT SERVICE MANAGEMENT
Drive smarter spending with a streamlined buying experience. Deliver
procurement services that empower employees with self-service, align
work teams, and boost productivity.
Learn More
* Safe Workplace Suite
* SAFE WORKPLACE SUITE
Make going back to the workplace work for everyone with a safe,
employee-ready environment.
Learn More
View Demo
* FEATURED SOLUTIONS
* Safe Workplace apps
* Vaccine management
* COVID-19 response apps
* Boost employee productivity
* Customer Workflows
* CUSTOMER WORKFLOWS
Go beyond traditional CRM and field service. Drive customer loyalty
with connected digital workflows that automate work across
departments.
Learn More
* PRODUCTS
* Overview of Customer Workflows
* CUSTOMER WORKFLOWS
Go beyond traditional CRM and field service. Drive customer loyalty
with connected digital workflows that automate work across
departments.
Learn More
FEATURED SOLUTIONS
* Vaccine management
* Drive customer loyalty
* Customer Service Management
* CUSTOMER SERVICE MANAGEMENT
Improve service operations and engage customers. Bring front,
middle, and back offices together to proactively address issues and
automate common requests.
Learn More
View Demo
FEATURED CAPABILITIES
* Communities
* Knowledge Management
* Performance Analytics
* Virtual Agent chatbot
* Field Service Management
* FIELD SERVICE MANAGEMENT
Boost customer satisfaction with efficient field service management.
Connect field service with other teams and mobile tools to quickly
respond to and prevent issues.
Learn More
View Demo
FEATURED CAPABILITIES
* Dynamic Scheduling
* Dispatcher Workspace
* Asset and Cost Management
* Virtual Agent
* Continual Improvement Management
* Connected Operations
* CONNECTED OPERATIONS
Connect IoT data with business context and digital workflows. Turn
your data into action to quickly get value from your IoT
investments.
Learn More
View Demo
* Financial Services Operations
* FINANCIAL SERVICES OPERATIONS
Unite your front, middle, and back offices. Provide efficient,
resilient financial services operations for enhanced customer and
employee experiences.
Learn More
View Demo
* Telecommunications Service Management
* TELECOMMUNICATIONS SERVICES MANAGEMENT
Connect your telecom operations—from the network to the customer—on
a single platform. Enable CSPs to enhance customer care and automate
service assurance.
Learn More
View Demo
* Order Management for Telecommunications
* ORDER MANAGEMENT FOR TELECOMMUNICATIONS
Scale order management to take on modern telecom opportunities and
build for customer success. Speed new products to market and quickly
turn services into revenue.
Learn More
* Healthcare and Life Sciences Service Management
* HEALTHCARE AND LIFE SCIENCES SERVICE MANAGEMENT
Create consumer-grade healthcare experiences and stay focused on
patients through improvements to operational performance. Increase
agility across the organization.
Learn More
* FEATURED SOLUTIONS
* Vaccine management
* Drive customer loyalty
* Creator Workflows
* CREATOR WORKFLOWS
Build digital workflow apps fast with a low-code platform. Quickly
scale across the enterprise to create intuitive, connected experiences
users love.
Learn More
* PRODUCTS
* Overview of Creator Workflows
* CREATOR WORKFLOWS
Build digital workflow apps fast with a low-code platform. Quickly
scale across the enterprise to create intuitive, connected
experiences users love.
Learn More
FEATURED SOLUTIONS
* Deliver workflow apps fast
* App Engine
* APP ENGINE
Reimagine every process as a digital workflow. Empower developers
and builders of all skill levels to create low-code workflow apps
fast.
Learn More
View Demo
FEATURED CAPABILITIES
* App Engine Studio
* Studio IDE
* Mobile App Builder
* Delegated Development
* Source Control & CI/CD
* IntegrationHub
* INTEGRATIONHUB
Reduce cost and complexity for ServiceNow integrations. Quickly
connect workflows to critical business systems and simplify
cross-enterprise automation.
Learn More
FEATURED CAPABILITIES
* Spokes
* Process Automation Designer
* Flow Designer
* Manufacturing Connected Workforce
* MANUFACTURING CONNECTED WORKFORCE
Unlock worker productivity by streamlining and digitizing standard
operating procedures and enabling shared knowledge across the
enterprise.
Learn More
* ServiceNow App Store
* SERVICENOW APP STORE
Tap into ISV innovation. Choose from 500+ certified, ready-to-use
apps and integrations available now in the ServiceNow Store.
Learn More
FEATURED APPS
* Vaccination Status
* Safe Workplace Suite Professional
* Vaccine Administration Management
* FEATURED SOLUTIONS
* Deliver workflow apps fast
*
* Industry Solutions
* INDUSTRIES
* Education
* EDUCATION
Modernize learning to create amazing experiences for all.
Learn More
* Energy and Utilities
* ENERGY AND UTILITIES
Automate critical operations to provide highly available, reliable
services.
Learn More
* Financial Services
* FINANCIAL SERVICES
Create seamless experiences for customers and agents with
compliance.
Learn More
FEATURED SOLUTIONS
* Financial Services Operations
* Government
* GOVERNMENT
Enable better decision-making to deliver optimized government
services.
Learn More
* Healthcare and Life Sciences
* HEALTHCARE AND LIFE SCIENCES
Deliver better outcomes now and into the future with health IT.
Learn More
* Manufacturing
* MANUFACTURING
Set a new standard for manufacturing with truly connected
operations.
Learn More
* Retail
* RETAIL
Digitize and automate workflows to enhance the customer experience,
online and in-store.
Learn More
* Service Providers
* SERVICE PROVIDERS
Develop innovative solutions with a modern service provider
platform.
Learn More
* Telecommunications, Media, and Technology
* TELECOMMUNICATIONS, MEDIA, AND TECHNOLOGY
Scale and support operations with end-to-end digital workflows.
Learn More
FEATURED SOLUTIONS
* Telecommunications Network Performance Management
* Telecommunications Service Management
* Products A-Z
* PRODUCTS A-Z
* Agent workspace
* AGENT WORKSPACE
Improve agent efficiency with a single workspace built to facilitate
resolutions.
Learn More
HOW TO GET IT
* Customer Service Management
* IT Service Management
* App Engine
* Agile Development
* AGILE DEVELOPMENT
Manage scrum or waterfall development work throughout the lifecycle
from a unified backlog of tasks.
Learn More
HOW TO GET IT
* IT Business Management
* AI Search
* AI SEARCH
Provide personalized, relevant, actionable search results to
employees and customers.
Learn More
HOW TO GET IT
* Now Platform
* Antivirus Scanning
* ANTIVIRUS SCANNING
Optimize your instance security with antivirus scanning tools.
Learn More
HOW TO GET IT
* Now Platform
* APIs and Integration Tools
* APIS AND INTEGRATION TOOLS
Solve business problems faster by integrating valuable resources
across the enterprise.
Learn More
HOW TO GET IT
* Now Platform
* App Engine
* APP ENGINE
Reimagine every process as a digital workflow. Empower developers
and builders of all skill levels to create low-code workflow apps
fast.
Learn More
View Demo
HOW TO GET IT
* Deliver workflow apps fast
* App Engine Studio
* APP ENGINE STUDIO
Build apps at scale with a low-code development environment and
prebuilt templates.
Learn More
HOW TO GET IT
* App Engine
* Application Portfolio Management
* APPLICATION PORTFOLIO MANAGEMENT
Align your app portfolio to your preferred architecture and drive
application rationalization.
Learn More
HOW TO GET IT
* IT Business Management
* Asset Management
* ASSET MANAGEMENT
Track lifecycle costs, utilization, and contracts for hardware,
virtual, and consumable assets.
Learn More
HOW TO GET IT
* IT Service Management
* Audit Management
* AUDIT MANAGEMENT
Use risk data to scope and prioritize audit plans and automate
cross-functional processes.
Learn More
HOW TO GET IT
* Governance, Risk, and Compliance
* Automated Test Framework
* AUTOMATED TEST FRAMEWORK
Perform functional testing of your applications and simplify
platform upgrades.
Learn More
HOW TO GET IT
* App Engine
* Business Continuity Management
* BUSINESS CONTINUITY MANAGEMENT
Plan, exercise, and recover from disasters effectively and
efficiently.
Learn More
HOW TO GET IT
* Governance, Risk, and Compliance
* Case and Knowledge Management
* CASE AND KNOWLEDGE MANAGEMENT
Standardize documentation, interactions, and fulfillment of employee
inquiries and requests.
Learn More
HOW TO GET IT
* HR Service Delivery
* Change and Release Management
* CHANGE AND RELEASE MANAGEMENT
Accelerate change at DevOps speed by automating approvals while
maintaining control.
Learn More
HOW TO GET IT
* DevOps
* IT Service Management
* Cloud Management
* CLOUD MANAGEMENT
Minimize business risk and manage costs with self-service delivery
of cloud services.
Learn More
HOW TO GET IT
* IT Operations Management
* Communities
* COMMUNITIES
Connect customers and employees with their peers to find answers and
solve problems.
Learn More
HOW TO GET IT
* Customer Service Management
* Configuration Management Database (CMDB)
* CONFIGURATION MANAGEMENT DATABASE (CMDB)
Track the dependencies and relationships of supported IT services to
maintain continuity.
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HOW TO GET IT
* IT Operations Management
* IT Service Management
* Connect
* CONNECT
Collaborate in real time to complete tasks quickly and efficiently.
Learn More
* Connected Operations
* CONNECTED OPERATIONS
Connect IoT data with business context and digital workflows. Turn
your data into action to quickly get value from your IoT
investments.
Learn More
View Demo
* Continual Improvement Management
* CONTINUAL IMPROVEMENT MANAGEMENT
Initiate and track improvements across the enterprise by aligning
people, processes, and data.
Learn More
HOW TO GET IT
* Customer Service Management
* IT Service Management
* Continuous Authorization and Monitoring
* CONTINUOUS AUTHORIZATION AND MONITORING
Accelerate the process of bringing IT systems online and
continuously monitoring them.
Learn More
HOW TO GET IT
* Governance, Risk, and Compliance
* Customer Service Management
* CUSTOMER SERVICE MANAGEMENT
Improve service operations and engage customers. Bring front,
middle, and back offices together to proactively address issues and
automate common requests.
Learn More
View Demo
HOW TO GET IT
* Drive customer loyalty
* Delegated Development
* DELEGATED DEVELOPMENT
Enable developers of any skill level to build apps for specific
projects.
Learn More
HOW TO GET IT
* Now Platform
* Demand Management
* DEMAND MANAGEMENT
Capture, assess, and manage demands from the business in one
location.
Learn More
HOW TO GET IT
* IT Business Management
* DevOps
* DEVOPS
Expand DevOps success across the enterprise. Take the risk out of
going fast and minimize friction to bring IT operations and
development together.
Learn More
View Demo
HOW TO GET IT
* Run IT at digital speed
* DevOps Agile Team Planning
* DEVOPS AGILE TEAM PLANNING
Simplify team planning by synching agile work items with the
developer toolchain.
Learn More
HOW TO GET IT
* DevOps
* DevOps Change Acceleration
* DEVOPS CHANGE ACCELERATION
Connect development tools to change management for automatic
ticketing and approval.
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HOW TO GET IT
* DevOps
* DevOps Insights
* DEVOPS INSIGHTS
Get more value out of the information you have with unique insights
into key DevOps metrics.
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HOW TO GET IT
* DevOps
* Discovery
* DISCOVERY
Get a holistic view of your operations footprint across on-premises
data centers and the cloud.
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HOW TO GET IT
* Customer Service Management
* IT Operations Management
* Dispatcher Workspace
* DISPATCHER WORKSPACE
Manage field service tasks and workers in a modern, configurable
interface.
Learn More
HOW TO GET IT
* Field Service Management
* Dynamic Scheduling
* DYNAMIC SCHEDULING
Automate assignments, increase field service efficiency, and lighten
dispatcher workloads.
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HOW TO GET IT
* Field Service Management
* Edge Encryption
* EDGE ENCRYPTION
Encrypt your data before it goes to the cloud to protect it while in
motion and at rest.
Learn More
* Employee Document Management
* EMPLOYEE DOCUMENT MANAGEMENT
Secure, retain, access, and purge employee files with ease using
paperless document management.
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HOW TO GET IT
* HR Service Delivery
* Employee Service Center
* EMPLOYEE SERVICE CENTER
Provide a single place where employees can quickly get all the
services they need.
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HOW TO GET IT
* HR Service Delivery
* IT Service Management
* Enterprise Onboarding and Transitions
* ENTERPRISE ONBOARDING AND TRANSITIONS
Automate onboarding and other employee lifecycle events that span
multiple departments.
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HOW TO GET IT
* HR Service Delivery
* IT Service Management
* Event Management
* EVENT MANAGEMENT
Reduce event floods from monitoring tools and gain insight into
business service health.
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HOW TO GET IT
* Customer Service Management
* IT Operations Management
* Field Service Management
* FIELD SERVICE MANAGEMENT
Create and manage work orders based on technician skills,
availability, and inventory.
Learn More
View Demo
HOW TO GET IT
* Customer Service Management
* Financial Services Operations
* FINANCIAL SERVICES OPERATIONS
Unite your front, middle, and back offices. Provide efficient,
resilient financial services operations for enhanced customer and
employee experiences.
Learn More
View Demo
* Flow Designer
* FLOW DESIGNER
Automate business processes as digital workflows across departments,
apps, and systems.
Learn More
HOW TO GET IT
* App Engine
* Governance, Risk, and Compliance
* GOVERNANCE, RISK, AND COMPLIANCE
Manage risk and resilience in real time. Embed risk-informed
decisions into daily work across the enterprise for improved
business resilience.
Learn More
View Demo
HOW TO GET IT
* Operate high-performing services
* Guided App Creator
* GUIDED APP CREATOR
Get guidance to rapidly create applications, define data, and
configure user experiences.
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HOW TO GET IT
* App Engine
* Guided Tour Designer
* GUIDED TOUR DESIGNER
Create embedded self-help for faster adoption of new forms, reports,
and apps.
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HOW TO GET IT
* App Engine
* Hardware Asset Management
* HARDWARE ASSET MANAGEMENT
Reduce costs and minimize risk for hardware and consumable assets.
Learn More
HOW TO GET IT
* IT Asset Management
* HR Service Delivery
* HR SERVICE DELIVERY
Deliver the right experience to employees anywhere. Improve
productivity by streamlining the employee service experience with
intelligent workflows.
Learn More
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HOW TO GET IT
* Boost employee productivity
* Incident Management
* INCIDENT MANAGEMENT
Restore services faster with intelligent routing and built-in
collaboration.
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HOW TO GET IT
* IT Service Management
* Innovation Management
* INNOVATION MANAGEMENT
Capture new ideas from across your organization in a single
location.
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HOW TO GET IT
* IT Business Management
* Instance Security Center
* INSTANCE SECURITY CENTER
Respond to risk fast with increased visibility into the current
compliance levels of your instances.
Learn More
HOW TO GET IT
* Now Platform
* IntegrationHub
* INTEGRATIONHUB
Reduce cost and complexity for ServiceNow integrations. Quickly
connect workflows to critical business systems and simplify
cross-enterprise automation.
Learn More
HOW TO GET IT
* Deliver workflow apps fast
* IT Asset Management
* IT ASSET MANAGEMENT
Take control of your IT assets. Automate the end-to-end lifecycle
for software, hardware, and cloud assets to optimize costs while
reducing risk.
Learn More
View Demo
HOW TO GET IT
* Operate high-performing services
* IT Business Management
* IT BUSINESS MANAGEMENT
Deliver enterprise agility for better business outcomes. Align work
to business priorities, enable faster change, and get greater value
from your initiatives.
Learn More
View Demo
HOW TO GET IT
* Modernize and automate IT
* IT Operations Management
* IT OPERATIONS MANAGEMENT
Deliver proactive digital operations with AIOps. Use insights and
automation to predict issues, reduce user impact, and streamline
resolutions.
Learn More
View demo
HOW TO GET IT
* Operate high-performing services
* Modernize and automate IT
* Drive customer loyalty
* IT Service Management
* IT SERVICE MANAGEMENT
Transform the impact, speed, and delivery of IT. Provide resilient
services that increase productivity and create amazing experiences
wherever your employees work.
Learn More
View demo
HOW TO GET IT
* Modernize and automate IT
* Run IT at digital speed
* Boost employee productivity
* Knowledge Management
* KNOWLEDGE MANAGEMENT
Increase business efficiency with easy knowledge sharing and
collaboration.
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HOW TO GET IT
* Customer Service Management
* IT Service Management
* Legal Service Delivery
* LEGAL SERVICE DELIVERY
Deliver legal services for your enterprise at the speed of the
business. Modernize legal operations to make faster decisions and
increase productivity.
Learn More
View Demo
* MetricBase
* METRICBASE
Collect, retain, analyze, and visualize measurable time series data
from any source or combination of sources.
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HOW TO GET IT
* Now Platform
* Mobile Agent
* MOBILE AGENT
Make it easy for agents to triage, act on, and resolve requests on
the go.
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HOW TO GET IT
* IT Service Management
* Mobile Studio
* MOBILE STUDIO
Build and deploy native mobile experiences with an intuitive
designer.
Learn More
HOW TO GET IT
* App Engine
* Now Mobile
* NOW MOBILE
Find answers, get help, and make requests across departments from a
single, native mobile app.
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HOW TO GET IT
* IT Service Management
* Operational Intelligence
* OPERATIONAL INTELLIGENCE
Proactively identify anomalies before they cause service outages
with AIOps and machine learning.
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HOW TO GET IT
* Customer Service Management
* IT Operations Management
* Operational Resilience Management
* OPERATIONAL RESILIENCE MANAGEMENT
Gain real-time visibility into the resilience of your technology,
people, processes, and facilities.
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HOW TO GET IT
* Governance, Risk, and Compliance
* Operational Risk Management
* OPERATIONAL RISK MANAGEMENT
Manage operational risk as part of an integrated risk management
program.
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HOW TO GET IT
* Governance, Risk, and Compliance
* Orchestration
* ORCHESTRATION
Automate IT processes, eliminate manual tasks, and remediate service
issues.
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HOW TO GET IT
* IT Operations Management
* Performance Analytics
* PERFORMANCE ANALYTICS
Anticipate trends, prioritize resources, and continuously improve
with real-time analytics.
Learn More
HOW TO GET IT
* Now Platform
* Performance Analytics for HR Service Delivery
* PERFORMANCE ANALYTICS FOR HR SERVICE DELIVERY
Create real-time dashboards and reports to detect failing critical
controls.
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HOW TO GET IT
* HR Service Delivery
* Policy and Compliance Management
* POLICY AND COMPLIANCE MANAGEMENT
Automate and manage policy lifecycles and continuously monitor for
compliance.
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HOW TO GET IT
* Governance, Risk, and Compliance
* Predictive AIOps
* PREDICTIVE AIOPS
Predict and prevent service outages before they impact end users.
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HOW TO GET IT
* IT Operations Management
* Predictive Intelligence
* PREDICTIVE INTELLIGENCE
Simplify and accelerate everyday work with built-in machine
learning.
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HOW TO GET IT
* Customer Service Management
* HR Service Delivery
* IT Service Management
* App Engine
* Problem Management
* PROBLEM MANAGEMENT
Identify the root cause of issues and proactively prevent future
disruptions.
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* IT Service Management
* Process Automation Designer
* PROCESS AUTOMATION DESIGNER
Build and manage multiple complex workflows with no-code playbooks.
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* Now Platform
* Process Optimization
* PROCESS OPTIMIZATION
Improve outcomes by optimizing process flows to streamline work.
Learn More
HOW TO GET IT
* Now Platform
* Procurement Service Management
* PROCUREMENT SERVICE MANAGEMENT
Drive smarter spending with a streamlined buying experience. Deliver
procurement services that empower employees with self-service, align
work teams, and boost productivity.
Learn More
* Project Portfolio Management
* PROJECT PORTFOLIO MANAGEMENT
Manage your entire project lifecycle and program portfolio.
Learn More
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* Customer Service Management
* IT Business Management
* Reports and Dashboards
* REPORTS AND DASHBOARDS
Generate and distribute customized reports and dashboards on demand
and in real time.
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HOW TO GET IT
* Customer Service Management
* IT Service Management
* Request Management
* REQUEST MANAGEMENT
Provide employees with an intuitive self-service portal that works
on all their devices.
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* IT Service Management
* Resource Management
* RESOURCE MANAGEMENT
See staff availability, allocation, and capacities for all work
tracked in ServiceNow.
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* IT Business Management
* Risk Management
* RISK MANAGEMENT
Enable fine-grained business impact analysis to appropriately
prioritize and respond to risks.
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* Governance, Risk, and Compliance
* Roadmap Planning
* ROADMAP PLANNING
Drive meaningful conversations and deliver strong outcomes for IT
projects.
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HOW TO GET IT
* IT Business Management
* Scenario Planning
* SCENARIO PLANNING
Simulate and compare multiple investment scenarios to align your
portfolio with your business strategy.
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* IT Business Management
* Security Incident Response
* SECURITY INCIDENT RESPONSE
Respond rapidly to evolving threats, and bridge the gap between
security and IT.
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HOW TO GET IT
* Security Operations
* Security Operations
* SECURITY OPERATIONS
Identify, prioritize, and respond to threats faster. Connect
existing security tools with a security orchestration, automation,
and response engine to quickly resolve incidents.
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HOW TO GET IT
* Operate high-performing services
* Service Catalog
* SERVICE CATALOG
Drive greater self-service by delivering a wide range of products
and services through a modern, user-friendly storefront.
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HOW TO GET IT
* Customer Service Management
* IT Service Management
* Service Creator
* SERVICE CREATOR
Empower your non-IT staff to build applications without any
programming knowledge or experience.
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* Now Platform
* Service Level Management
* SERVICE LEVEL MANAGEMENT
Monitor performance against service commitments and prioritize,
reassign, and escalate tasks.
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HOW TO GET IT
* IT Service Management
* Service Mapping
* SERVICE MAPPING
Map the relationships between IT components and business services in
dynamic environments.
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* IT Operations Management
* Service Owner Workspace
* SERVICE OWNER WORKSPACE
Manage and optimize IT services from a single, centralized
application.
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* IT Service Management
* Service Portal
* SERVICE PORTAL
Design a self-service user experience with a responsive portal
interface.
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* Customer Service Management
* App Engine
* Software Asset Management
* SOFTWARE ASSET MANAGEMENT
Do more with your software license data. Reduce spend, mitigate
risk, and drive action across IT with intelligent operations.
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HOW TO GET IT
* IT Asset Management
* Studio IDE
* STUDIO IDE
Use a web-based integrated development environment to build, deploy,
and manage your apps.
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* App Engine
* Subscription Management
* SUBSCRIPTION MANAGEMENT
Cut overages and unexpected costs with increased visibility into
your ServiceNow subscriptions.
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* Now Platform
* Surveys and Assessments
* SURVEYS AND ASSESSMENTS
Drive continual service improvement with feedback and assessment
results for any service.
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* Customer Service Management
* IT Service Management
* Telecommunications Network Performance Management
* TELECOMMUNICATIONS NETWORK PERFORMANCE MANAGEMENT
Proactively monitor the health of your networks and services to
prevent downtime. Streamline your response with machine learning and
advanced analytics.
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View Demo
* Telecommunications Service Management
* TELECOMMUNICATIONS SERVICE MANAGEMENT
Connect your telecom operations—from the network to the customer—on
a single platform. Enable CSPs to enhance customer care and automate
service assurance.
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* UI Builder
* UI BUILDER
Create custom workspaces and audience-specific portal pages for
engaging, personalized experiences.
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* Now Platform
* Vendor Manager Workspace
* VENDOR MANAGER WORKSPACE
Manage and optimize vendor services from a single destination.
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* IT Service Management
* Vendor Risk Management
* VENDOR RISK MANAGEMENT
Continuously monitor, detect, assess, mitigate, and remediate risks
in vendor ecosystems.
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* Governance, Risk, and Compliance
* Virtual Agent
* VIRTUAL AGENT
Intercept and resolve issues faster with an intelligent chatbot that
understands simple, human language.
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* Customer Service Management
* HR Service Delivery
* IT Service Management
* App Engine
* Visual Task Boards
* VISUAL TASK BOARDS
Assign customer requests and tasks to other departments with visual
task boards.
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* Customer Service Management
* Vulnerability Response
* VULNERABILITY RESPONSE
Align business context with risk and threat intelligence for faster
response.
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* Security Operations
* Walk-Up Experience
* WALK-UP EXPERIENCE
Boost customer satisfaction by providing an efficient face-to-face
IT support experience.
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* IT Service Management
* Workforce Optimization
* WORKFORCE OPTIMIZATION
Manage teams effectively with real-time visibility into agent
scheduling and performance.
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* Customer Service Management
* IT Service Management
* Workplace Service Delivery
* WORKPLACE SERVICE DELIVERY
Deliver modern digital services for the distributed workplace.
Automate requests, reservations, and repairs to create the ultimate
workplace service experience.
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* NOW PLATFORM
Transform your enterprise with the Now Platform®. Deliver workflows that
connect people, functions, and systems with the platform of platforms for
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RISE TO ANY BUSINESS CHALLENGE
Workflows are the roadmap for modern services that turn rapid change into
lasting opportunity.
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THE PLATFORM OF PLATFORMS
Behind every great experience is a great workflow. As the foundation for all
digital workflows, the Now Platform® connects people, functions, and systems
across your organization.
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1. IT Workflows
2. Employee Workflows
3. Customer Workflows
4. Creator Workflows
IT Workflows
UNLEASH THE POWER OF IT
Transform your business with digital IT workflows. Modernize your operations to
optimize productivity, cost, and resilience with a single platform for IT.
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Employee Workflows
ELEVATE THE EMPLOYEE EXPERIENCE
Make it easier for employees to get what they need, when they need it. Embed
intelligence into every interaction to deliver experiences that break down silos
and unlock productivity.
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Customer Workflows
DRIVE CUSTOMER LOYALTY
Reimagine the customer experience to create instant satisfaction. Scale service
operations with connected digital workflows to automate work across departments.
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Creator Workflows
BUILD APPS FAST
Create intuitive experiences users love. Quickly build digital workflow apps and
scale across the enterprise with a low-code platform.
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TRUSTED BY ~6,900 ENTERPRISE CUSTOMERS
SIEMENS HEALTHINEERS COMBINED 11 PLATFORMS IN ONE
Using the Now Platform, the healthcare solution provider simplified processes to
manage 120K service activities monthly.
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WHAT’S NEW AT SERVICENOW
See All News
Learn More - Now at Work 2021 Digital Experience
VIRTUAL EVENT
NOW AT WORK 2021 DIGITAL EXPERIENCE
Get insights from workflow experts and hear how customers have increased
agility.
Learn More
Read Press Release - ServiceNow an 8-time ITSM Leader
ANALYST REPORT
SERVICENOW AN 8-TIME ITSM LEADER
Learn why Gartner named ServiceNow a Leader in the 2021 Gartner Magic Quadrant
for ITSM Tools for the 8th consecutive year.
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Read Press Release - ServiceNow executives at investor conferences
ANNOUNCEMENT
SERVICENOW EXECUTIVES AT INVESTOR CONFERENCES
Register to hear ServiceNow executives speak at upcoming Wolfe Research,
Deutsche Bank, Citi, and Jefferies conferences.
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Read Press Release - Telia taps ServiceNow
NEWS
TELIA TAPS SERVICENOW
Telia, a multinational teleco company and mobile network operator, will
standardize its service operations on the Now Platform.
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Read Press Release - New member appointed to Board of Directors
NEWS
NEW MEMBER APPOINTED TO BOARD OF DIRECTORS
ServiceNow appoints Uber CTO Sukumar Rathnam to its Board of Directors.
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Watch Interview - CNBC Squawk on the Street
CEO INTERVIEW
CNBC SQUAWK ON THE STREET
Bill McDermott discusses why ServiceNow is the control tower of digital
transformation.
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Listen Now - Mapping the future of consulting
PODCAST
MAPPING THE FUTURE OF CONSULTING
Dan Helfrich outlines a future where work environments empower all to challenge
the status quo.
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Read Press Release - ServiceNow to acquire Mapwize
NEWS
SERVICENOW TO ACQUIRE MAPWIZE
Power hybrid work with native indoor mapping capabilities built into the
Workplace Service Delivery solution.
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