jobs.sap.com Open in urlscan Pro
130.214.193.81  Public Scan

Form analysis
2 forms found in the DOM

Name: keywordsearch — GET /search/

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Name: emailsubscribe — POST /talentcommunity/subscribe/?locale=de_DE&jobid=1153435501

<form id="emailsubscribe" class="emailsubscribe-form form-inline" name="emailsubscribe" method="POST" action="/talentcommunity/subscribe/?locale=de_DE&amp;jobid=1153435501" xml:lang="de-DE" lang="de-DE" novalidate="novalidate" style="display: none;">
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</form>

Text Content

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Zum Hauptinhalt
Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil





(SENIOR) CUSTOMER SUCCESS MANAGER (F/M/D) - DIGITAL SUPPLY CHAIN

Sales
Jetzt bewerben »
share
Weniger Optionen anzeigen
Laden...
Aufgabenbereich
Alle Bildung und TrainingCommunicationConsulting and Professional
ServicesCorporate OperationsFinanzenInformation TechnologyKundenservice und
UnterstïutzungMarketingPersonalPre-SalesSalesSales SupportSekretariat /
AssistenzSoftware-Design und EntwicklungSoftware-Development
OperationsSoftware-ResearchSoftware-User ExperienceSolution und Produkt
Management
Karrierestatus
Alle AbsolventenAusbildungBerufserfahrenManagementStudenten
Land/Region
AlleDeutschlandSchweiz


We help the world run better


At SAP, we enable you to bring out your best. Our company culture is focused on
collaboration and a shared passion to help the world run better. How? We focus
every day on building the foundation for tomorrow and creating a workplace that
embraces differences, values flexibility, and is aligned to our purpose-driven
and future-focused work. We offer a highly collaborative, caring team
environment with a strong focus on learning and development, recognition for
your individual contributions, and a variety of benefit options for you to
choose from. 

 

 

YOUR FUTURE ROLE


The Specialized Customer Success Manager (f/m/d) (S-CSM) works in a team of
Customer Success Managers (CSM) to guide our Digital Supply Chain customers
through their journey with our solutions. The S-CSM ensures that customer
satisfaction, retention, renewals, references and upsells/cross-sells for Cloud
products within the CSM’s own Digital Supply Chain customer portfolio are
achieved. They achieve this by building strong relationships with the customers
and helping them maximize the value of their partnership with SAP.
 

Tasks and responsibilities:

 * Defines the go to market and engagement strategy for their defined customer
   base, including how much time and focus to spend per customer, manage target
   accounts objectives, with a strong focus on retention risk
 * The CSM manages the renewal cycle across customers in her/his portfolio with
   strong focus on Churn Mitigation. The CSM is accountable for ensuring
   visibility to renewal data (UfR, Chance of Success and forecast R/R) in
   collaboration with the CSM Manager and CRC.
 * The CSM manages the upsell outlook for renewal and replacement based upsell
   opportunities. Sets realistic stretch targets for upsell and cross-sell
   within their customer base
 * Engages as the trusted advisor on the CSM’s accounts within to develop
   trusting and deep relationships with customer stakeholders
 * Identifies the critical customer accounts within their portfolio, and ensures
   CSM account oversight and accountability and utilizes proper escalation
   channels to senior management as required
 * Establishes programs to improve customer satisfaction over baseline across
   customers within their defined portfolio
 * Works with Product Marketing to ensure audience engagement sessions take
   place frequently in the territory and are communicated to customers
 * Establishes realistic stretch targets for customer references within the
   defined customer base. Supports other CSMs in their territory to identify
   target references and pushes for reference stories across accounts
 * Drives integration across the S/4HANA Solution Area, expanding own
   capabilities from DSC focus towards the S/4 and HEC specialized areas
 * Collaborates with the peers in the S/4HANA Solution Area to develop optimal
   coverage strategies for cross-Solution Area customers.

 

YOUR PROFILE

 

 * Bachelor´s or master’s degree; MBA or related post-Bachelor qualification is
   advantageous
 * 5+ years’ experience in the following areas Sales, Pre-Sales, Services or
   Solution/Product Management
 * 3+ years of overall Supply Chain Management experience is a plus
 * Deep demonstrated program and project management experience, including
   demonstrated experience in business process transformation and re-engineering
   disciplines
 * Senior-level or operational experience managing complex customer engagements 
 * Excellent Customer Engagement experience, incl. territory plan development,
   target setting, escalation management and people management
 * Very good Line of Business experience across Supply Chain, Asset Management,
   Logistics, and Manufacturing
 * Fluent German and English language skills are mandatory.

 

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software
and related services for database, analytics, intelligent technologies, and
experience management. As a cloud company with two hundred million users and
more than one hundred thousand employees worldwide, we are purpose-driven and
future-focused, with a highly collaborative team ethic and commitment to
personal development. Whether connecting global industries, people, or
platforms, we help ensure every challenge gets the solution it deserves. At SAP,
you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and are
in need of accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request to Recruiting
Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 414753  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career
Status: Berufserfahren  | Employment Type: Vollzeit, unbefristet   | Additional
Locations:  #LI-Hybrid




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Ausschreibungsnummer 414753
Ausschreibungsdatum 18.12.2024
Funktionsbereich Sales
Karrierestatus Berufserfahren
Anstellungsverhältis Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit 0 - 10%
Standort

Walldorf, DE, 69190

Ähnliche Stellen suchen
Sales Jobs_DE, Jobs im Vertrieb bei SAP, Deutschland
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