casknx.com Open in urlscan Pro
35.223.208.123  Public Scan

Form analysis
0 forms found in the DOM

Text Content

JUST RELEASED: ServiceNow Rome Upgrade – What You Need to Know

Engage
 * Solutions
   * IT Service Management
   * IT Asset Management
   * IT Operations Management
   * IT Business Management
   * HR Service Delivery
   * Governance Risk Compliance
   * Security Operations
   * Customer Service Management
   * Health and Safety
 * Services
   * Strategy
   * Transformation
   * Implementation
   * Operations
 * Innovation
 * Industries
   * Government
   * Healthcare
   * Financial Services
   * Manufacturing
   * Other Industries
 * Insights
   * Customer Success Stories
   * Digital Events
   * Video Series On Demand
   * Articles & eBooks
   * News
 * 





BEEN TO THE MOUNTAINTOP: CASK AT THE DIGITAL GOVERNMENT SUMMIT


DOES USING CUSTOM-MADE OR LEGACY APPLICATIONS, OR EVEN HANDWRITTEN DOCUMENTS
SOUND FAMILIAR?

You’re definitely not alone. After years of speaking with state, local and
education agencies at these National events we’ve been able to uncover many
opportunities with them. The most noted is that many of these agencies are still
using disparate systems bogging down their citizen experience as well as
slow-moving internal processes.


STARTING THE CONVERSATION



Regardless of the systems these agencies are currently using, many of them have
common problems that Cask can help them solve. We’ve most notably solved these
challenges with our state and local customers by taking the first step in their
digital transformation journey with implementing ServiceNow.

> Many government agencies confide in us that they have difficulties managing
> vendors.

The ServiceNow platform offers the ability to scan vendors, rate their
capabilities and past performance — all the things you’d normally have to do
manually or search through paper documents to locate or undertake a laborious…
Click To Tweet

There are a wide variety of vendors at these Digital Government Summits (DGS),
which makes it a good opportunity for the people who work for state and local
agencies to learn from one another. Many come to learn what’s new in the field
or attend to participate in speaking sessions.


HOT DGS TOPICS

Among the common themes discussed at the DGS, Risk and Security are among the
hottest issues. Obviously everybody always wants to be more secure.

Another common theme is the emergence of customer-facing or citizen-facing
portals that serve to help residents. Such portals allow citizens who have a
problem to directly contact the correct city departments that they need to get
help.

However, we understand many cities are not yet ready for such a portal because
of the way purchasing is handled at a state and local government level.
Municipalities are currently exploring ways to create a customer or
citizen-facing portal that can come online and provide assistance directly to
people who need it. Cities everywhere want to create that capability while also
increasing their cybersecurity.


WHAT COMES AFTER THE TICKETING SYSTEM

Cities also want to automate and streamline the distribution of state and local
benefits. But most people in state and local government start off by asking
about a ticketing system because that’s their point of reference—they haven’t
been exposed to the concept of it being the full IT interface.

A ticketing system is normally just for responding to complaints and comments.
But little do they know that with ServiceNow, such a “ticketing system” could
really be the backbone for their entire organization. It’s the self-service
aspect that makes it simpler and quicker for everybody.

At Cask, we’re working on changing the focus away from ticketing to help people
understand what’s next—and that would be digital transformation. The challenge
is to introduce the concept in such a way that it no longer sounds intimidating
but becomes clear and compelling.

Talk to your Cask advisor and find out how we can help your organization
transform to meet future challenges and prepare for growth.

At Cask, we’re continually looking for new ways to help businesses get the most
out of their ServiceNow investment. By keeping the focus on people, and how
processes and technology can help meet their needs, we can improve the
experience for customers and employees alike.

Recent Insights:



No results found.



RECOMMENDED

CONTACT US  |  CAREERS  |  SUBMIT RFP

CORPORATE HEADQUARTERS
P.O. Box 927170
San Diego CA 92192
Tel (855) 250-3370
info@casknx.com

QUICK LINKS

About Us
Company
Careers
Partners
Locations
Sitemap

NEW POSTS


CREATING A SERVICENOW ITBM ROADMAP: THE COMPLETE CHECKLIST


8 BENEFITS OF DIGITAL TRANSFORMATION IN BANKING W/ SERVICENOW



STAY IN THE KNOW – THE CASK NEWSLETTER!

Facebook
LinkedIn
Twitter
YouTube

© Copyright 2022 Cask NX, LLC
Privacy Policy
Menu


×

×

×

Notifications