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FREQUENTLY ASKED QUESTIONS

You can always ask any question, but the answers to the most common questions
are already collected below

My password isn’t working. How do I get into my account?


Your Project Broadcast account and Web School Training do not use the same login
credentials.

To access your PB account, go to https://app.projectbroadcast.com/ and log in
with the email address and password used to create your account. If you click on
"Forget your Password?" on this login screen, you should be emailed a temporary
password. If you don’t see the email in your inbox, be sure to check your spam
folder, trash bin, or another sub folder. If you did this and can't find the
temporary password, send an email to support@projectbroadcast.com  and we can
manually reset it.

To access the Web School Training, go to https://training.projectbroadcast.com/
If you haven’t yet created a Web School account, tap Sign In at the top right
and scroll toward the bottom and tap Create a New Account. Having a Web School
account is free, but necessary to access our training resources. If you need to
reset your Web School password, go to
https://training.projectbroadcast.com/users/password/new Still having trouble?
Email success@projectbroadcast.com.

If I made a mistake in my broadcast, how can I stop the rest of the messages
from being sent?


To apply e-brake to a scheduled message:

Log into your account at app.projectbroadcast.com

Select Automation from the Main Menu, then Schedule. Select the message and
click the three dots in the upper right corner of the message screen. Then
select Apply E-Brake. 

NOTE: Once the E-Brake is applied, you will not see confirmation, but the
messages will stop sending.

My messages were not sent. Can they be resent?


To Resend UNSENT Messages:

Log in to your account at app.projectbroadcast.com

Select Automation from the Main Menu, then Schedule.  If the message is from a
previous day, click on the counterclockwise arrow.  Select the message. The
details will now be on the right side. Click the arrow to the right of UNSENT.
Click on the three dots in the upper right corner. Select Reschedule Unsent

My broadcast says Sending, but nothing is happening, and I see a Broadcasting
Paused banner in my account. What does that mean and how do I fix it?


Broadcasting Paused means your Broadcast Hours are set to be off. To change
Broadcast Hours, log into your account:

Log into your account at app.projectbroadcast.com

Click your initials at the bottom left of the screen and select Settings. Then
select Broadcast Hours to set them up.

To learn more about Broadcast Hours, access our Web School course here:
https://training.projectbroadcast.com/courses/broadcast-hours

My message won’t send and I’m getting a warning that says “Potential Spam
Detected. Please check Message Insights.” What does this mean and how do I fix
it?


Potential Spam detected in Project Broadcast means that our system has
identified too many spam triggers in your message to allow it into the carrier
network. Another item that has become a sticking point for the carriers is for
branding (who and/or what company you represent) to be clearly marked and
identifiable along with opt-out language in all commercial messages. This does
not apply to conversational messaging.

Our Message Insights feature handles checking message quality and, if the
message has too many spam triggers, it will be prevented from leaving our
system. This helps to protect your number from being flagged as a spammer by a
carrier and prevents you from using credits on messages which we are certain
have a high risk of getting blocked. Messages flagged as Potential Spam do not
cost you any credits.

When crafting your message, make sure to use the Message Insights feature by
tapping the small light bulb icon. Message Insights will provide you with a
deliverability rating and offer tips on how to improve your message.

In general, you want to craft your message to be as close to the green as
possible when sending. Message Insights is not perfect but acts as a guide to
help you reduce the amount of known spam triggers to improve your
deliverability.

Please take a peek at the training module for message insights -
https://training.projectbroadcast.com/courses/message-insights. To create an
account on our training site, click Sign In the upper right, scroll toward the
bottom and click on Create a New Account. It is FREE but necessary to access the
training.

Also take a moment to review the following article -
https://www.facebook.com/groups/projectbroadcast/permalink/1273524232998251/

I’ve run out of credits and need to send messages. What do I do?


To purchase credits you must log in to your account using a web or desktop
browser. This action cannot be done on the mobile app.

Log into your account at app.projectbroadcast.com

Click your initials at the bottom left of the screen, then click on
Subscription. Click on Buy Credits. Choose the credit bundle from the drop down
menu list.  Click on the Purchase button.

Does Project Broadcast have a referral or affiliate program if I share with
friends?


Project Broadcast offers two great ways to share with others!

 1. We have a referral program that allows you to set up a referral code that
    can be shared with others. When someone signs up using your referral code,
    they will get 50% off their first month or 10% off an annual plan, and you
    will receive $10 off your next renewal payment. To setup a referral code and
    share with others you will need to login to your account:
    
    Log into your account at app.projectbroadcast.com
    
    Click your initials at the bottom of the screen, then click the Share
    Project Broadcast banner. Enter the referral code you would like to use,
    then follow the instructions from there.

 2. We also offer a paid affiliate program! With this program you can setup your
    affiliate account at https://affiliates.projectbroadcast.com. With this
    program, you earn 10% commissions on the users that sign up through your
    affiliate link and they receive 50% off of their first month or 10% off an
    annual plan.
    
    NOTE: Once you have your affiliate account setup you should then join our
    Affiliate Project Broadcast Facebook group here. and then you can find a
    training video in that group. There is also a FAQ located on the affiliate
    dashboard and if you have additional questions, make sure to ask them in the
    Affiliate Project Broadcast Facebook group.

Why is my account canceled? How do I reactivate?


If your account was automatically canceled, it could be due to subscription
renewal failures. After 3 failed attempts to charge your account, your account
will be auto canceled. 

To reactivate your account, you will need to log in to your account using a web
or desktop browser. This action cannot be done on the mobile app.

Log into app.projectbroadcast.com

Once you log in, you should be taken directly to the reactivation process. A new
subscription plan will be required and a payment method setup again. 

NOTE: If your account has been canceled for more than 14 days you will be
required to select a new Project Broadcast number.

How do I put my account on hold?


To put your account on Hold, please log in to your account using a web or
desktop browser. This cannot be done on the mobile app.

Log in to your account at app.projectbroadcast.com

Click your initials at the bottom left of the screen and select Subscription.
Select Cancel Subscription, click on Explore on Hold, type HOLD to confirm and
click the Confirm button.

How do I cancel my account?


When you cancel, you will lose your credits and your phone number will be
released. If you intend on using PB in the future, we recommend putting your
account on hold so your credits and phone number are intact when you come back.
A hold is $5/month and during that time no credits will be added and none can be
used.

Log into your account at app.projectbroadcast.com

Click your initials at the bottom left of the screen and select Subscription.
Then select Change or Cancel Subscription, and then you can select your options
there.

My payment didn’t go through! How do I update the payment info in my account?


Log into your account at app.projectbroadcast.com

Click on your initials at the bottom left of the screen and select Subscription.
Then select Update Payment and then you can enter the information required. 
Once you enter the new info, click on the Update button to save it.

To change your payment method, you need to log in to your account via a web or
desktop browser. This cannot be done on the mobile app.

Where can I find information about my credit use and how many credits I have
left?


To check the credit stats in your account, click your initials at the bottom
left of the screen and select Account. Then select Stats to see credit
information.

If you have additional questions, please contact us at
support@projectbroadcast.com.

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Project Broadcast is a text message service that allows you to send messages to
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