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Effective URL: https://www.insightlab.co/vonage-cc?utm_source=direct_mailer&nx_name=Jessica+Riffe&nx_id=CC101364&utm_content=mail1&utm_ca...
Submission: On May 10 via api from US — Scanned from DE
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top of page "Vonage supports its channel partner, InsightLab, in reaching out to Contact Center Leaders with exclusive offers." Andrew Frey (Sr. Director, Business Development) Join 25,000+ survey responders Dan Ernstberger Head of Customer Experience Paychex, Inc. Christopher Mitchell Vice President Bain Capital, LP Claire Rutkowski Chief Information Officer Bentley Systems SURVEY ON BEST PRACTICES IN CONTACT CENTERS 1 of 7. How many agents does your Contact Center have? 100+ 25 to 99 10 to 24 I don’t know the number of agents 2 of 7. What function(s) does your Contact Center perform? (Select all that apply) Sales Business Development Customer Service Collections Other (specify below) 3 of 7. Which technology does your Contact Center use? Genesys Avaya Cisco Five9 Other (specify below) 4 of 7. Which CRM does your company use? Salesforce Microsoft Dynamics ServiceNow Other (mention below) 5 of 7. Which Contact Center features interest you? (Select all that apply) Artificial Intelligence (AI) CRM integration Video calls for Contact Center agents Conversation analytics 6 of 7. Are you a decision-maker for Contact Center related technologies in your company? Yes No 7 OF 7. WHEN DOES THE CONTRACT FOR YOUR CONTACT CENTER SERVICE RENEW? MonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember arrow&v Year202320242025 arrow&v OUR SPONSOR, VONAGE, CAN HELP ACCELERATE CONNECTIONS THAT MATTER TO YOUR BUSINESS AND POWER YOUR CUSTOMER EXPERIENCES. TO LEARN HOW, SCHEDULE A 15-MIN TIME SLOT FOR A DISCOVERY CALL. (PLEASE CHOOSE A DATE AND TIME BETWEEN: TOMORROW – 2 WEEKS OUT, MONDAY – FRIDAY, 9AM – 5PM) 09:00 AM09:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM01:00 PM01:30 PM02:00 PM02:30 PM03:00 PM03:30 PM04:00 PM04:30 PMEastern Time Which areas of Contact Center would you like our Domain Expert to focus on? (The goal is to make the Discovery Call most beneficial for you) THANK YOU FOR YOUR TIME! WE KNOW WE CAN COUNT ON YOU TO JOIN THE CALL - SO WE'LL PUT THE WHEELS IN MOTION RIGHT AWAY. PLEASE ENTER YOUR CONTACT DETAILS ACCURATELY BELOW, TO ENABLE REWARD FULFILLMENT. WE'LL REACH OUT SHORTLY VIA EMAIL AND PHONE TO RE-CONFIRM THESE DETAILS - SO THAT YOU CAN REST ASSURED THAT YOU'LL GET YOUR REWARD IN TIME. By clicking on the button below, you explicitly agree to comply with theTerms & Conditions Send my Reward! IF YOU NEED HELP OR HAVE ANY QUERIES, CALL INSIGHTLAB ON +1 (678) 833 5513 OR EMAIL REWARDS@INSIGHTLAB.CO © 2023 By Insight Lab research. Top of Page Privacy Policy bottom of page