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Submitted URL: https://click.notifications.auspost.com.au/?qs=cef519806f06e2a35a514797e848e1dae702617d032b0635a53b849b0ba04f16d794fc94459748038d6990006e90...
Effective URL: https://auspost.com.au/about-us/about-our-site/online-security-scams-fraud
Submission Tags: falconsandbox
Submission: On January 29 via api from US — Scanned from AU
Effective URL: https://auspost.com.au/about-us/about-our-site/online-security-scams-fraud
Submission Tags: falconsandbox
Submission: On January 29 via api from US — Scanned from AU
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WA delivery delays due to rail network disruptions. Learn more Dismiss alert Skip to content Skip to primary navigation * Personal * Business * Enterprise & Gov * About us * Help & support * Log in * Accounts * MyPost * MyPost Business * Merchant Portal * Parcel Send * eParcel Menu * Log in Icon to indicate more links Icon to indicate less links * Accounts * MyPost * MyPost Business * Merchant Portal * Parcel Send * eParcel * Receiving * Download our mobile app * Back to Receiving * DOWNLOAD OUR MOBILE APP * Track your item * Back to Receiving * TRACK YOUR ITEM * Collection points this item has a sub menu * Back to Receiving * COLLECTION POINTS * Use a 24/7 Parcel Locker * Back to Collection points * USE A 24/7 PARCEL LOCKER * Collect your parcel from a Post Office * Back to Collection points * COLLECT YOUR PARCEL FROM A POST OFFICE * Manage deliveries in transit this item has a sub menu * Back to Receiving * MANAGE DELIVERIES IN TRANSIT * MyPost * Back to Manage deliveries in transit * MYPOST * Have your parcel left in a safe place * Back to Manage deliveries in transit * HAVE YOUR PARCEL LEFT IN A SAFE PLACE * Redirect parcels in transit * Back to Manage deliveries in transit * REDIRECT PARCELS IN TRANSIT * Collecting missed deliveries * Back to Receiving * COLLECTING MISSED DELIVERIES * Delayed, lost or damaged items this item has a sub menu * Back to Receiving * DELAYED, LOST OR DAMAGED ITEMS * Find a missing item * Back to Delayed, lost or damaged items * FIND A MISSING ITEM * Compensation for lost or damaged items * Back to Delayed, lost or damaged items * COMPENSATION FOR LOST OR DAMAGED ITEMS * Returns policy * Back to Delayed, lost or damaged items * RETURNS POLICY * Manage your mail this item has a sub menu * Back to Receiving * MANAGE YOUR MAIL * Redirect & hold mail this item has a sub menu * Back to Manage your mail * REDIRECT & HOLD MAIL * Redirect mail this item has a sub menu * Back to Redirect & hold mail * REDIRECT MAIL * Free 12-month mail redirection for special circumstances * Back to Redirect mail * FREE 12-MONTH MAIL REDIRECTION FOR SPECIAL CIRCUMSTANCES * Hold mail * Back to Redirect & hold mail * HOLD MAIL * Extend your service * Back to Redirect & hold mail * EXTEND YOUR SERVICE * Proving your identity * Back to Redirect & hold mail * PROVING YOUR IDENTITY * Change or cancel your mail redirection or hold * Back to Redirect & hold mail * CHANGE OR CANCEL YOUR MAIL REDIRECTION OR HOLD * Mail Redirection and Mail Hold Terms & Conditions * Back to Redirect & hold mail * MAIL REDIRECTION AND MAIL HOLD TERMS & CONDITIONS * Privacy notice * Back to Redirect & hold mail * PRIVACY NOTICE * PO Boxes & Private Bags this item has a sub menu * Back to Manage your mail * PO BOXES & PRIVATE BAGS * Use a PO Box for parcel deliveries * Back to PO Boxes & Private Bags * USE A PO BOX FOR PARCEL DELIVERIES * Mail2Day notifications * Back to PO Boxes & Private Bags * MAIL2DAY NOTIFICATIONS * Free PO Boxes for Sydney's homeless * Back to PO Boxes & Private Bags * FREE PO BOXES FOR SYDNEY'S HOMELESS * Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions * Back to PO Boxes & Private Bags * POST OFFICE BOXES, LOCKED BAGS, PO BOX PLUS AND COMMON BOXES TERMS & CONDITIONS * Post Office Box Rewards this item has a sub menu * Back to PO Boxes & Private Bags * POST OFFICE BOX REWARDS * Post Office Box Rewards Terms and Conditions * Back to Post Office Box Rewards * POST OFFICE BOX REWARDS TERMS AND CONDITIONS * Post Office Box Rewards Privacy Notice * Back to Post Office Box Rewards * POST OFFICE BOX REWARDS PRIVACY NOTICE * Manage junk mail * Back to Manage your mail * MANAGE JUNK MAIL * Mail and parcel delivery – street and roadside * Back to Receiving * MAIL AND PARCEL DELIVERY – STREET AND ROADSIDE * Buy online * Express Post * Sending * Home & office * Shop all products * Sending * Print postage labels * Back to Sending * PRINT POSTAGE LABELS * Calculate postage * Back to Sending * CALCULATE POSTAGE * Delivery times & service updates * Back to Sending * DELIVERY TIMES & SERVICE UPDATES * Send within Australia this item has a sub menu * Back to Sending * SEND WITHIN AUSTRALIA * Delivery speeds & coverage * Back to Send within Australia * DELIVERY SPEEDS & COVERAGE * Standard parcel delivery (Parcel Post) * Back to Send within Australia * STANDARD PARCEL DELIVERY (PARCEL POST) * Next day parcel delivery (Express Post) this item has a sub menu * Back to Send within Australia * NEXT DAY PARCEL DELIVERY (EXPRESS POST) * Express Post guarantee * Back to Next day parcel delivery (Express Post) * EXPRESS POST GUARANTEE * Express Post Platinum * Back to Next day parcel delivery (Express Post) * EXPRESS POST PLATINUM * Express Post Saturday delivery * Back to Next day parcel delivery (Express Post) * EXPRESS POST SATURDAY DELIVERY * Optional extras (domestic) * Back to Send within Australia * OPTIONAL EXTRAS (DOMESTIC) * Compare domestic letter services this item has a sub menu * Back to Send within Australia * COMPARE DOMESTIC LETTER SERVICES * Regular letters * Back to Compare domestic letter services * REGULAR LETTERS * Priority letters * Back to Compare domestic letter services * PRIORITY LETTERS * Express Post letters * Back to Compare domestic letter services * EXPRESS POST LETTERS * Registered Post letters * Back to Compare domestic letter services * REGISTERED POST LETTERS * Domestic letter with tracking * Back to Compare domestic letter services * DOMESTIC LETTER WITH TRACKING * Send a parcel with a 24/7 Parcel Locker * Back to Send within Australia * SEND A PARCEL WITH A 24/7 PARCEL LOCKER * Send overseas this item has a sub menu * Back to Sending * SEND OVERSEAS * International Economy * Back to Send overseas * INTERNATIONAL ECONOMY * International Standard * Back to Send overseas * INTERNATIONAL STANDARD * International Express * Back to Send overseas * INTERNATIONAL EXPRESS * International Courier * Back to Send overseas * INTERNATIONAL COURIER * International Post Registered * Back to Send overseas * INTERNATIONAL POST REGISTERED * Features & extras * Back to Send overseas * FEATURES & EXTRAS * International zones * Back to Send overseas * INTERNATIONAL ZONES * Customs forms & regulations this item has a sub menu * Back to Send overseas * CUSTOMS FORMS & REGULATIONS * Electronic Advance Data (EAD) * Back to Customs forms & regulations * ELECTRONIC ADVANCE DATA (EAD) * Satchels & packaging this item has a sub menu * Back to Sending * SATCHELS & PACKAGING * View all packaging options * Back to Satchels & packaging * VIEW ALL PACKAGING OPTIONS * Packaging hints & tips * Back to Satchels & packaging * PACKAGING HINTS & TIPS * Prepaid satchels & envelopes * Back to Satchels & packaging * PREPAID SATCHELS & ENVELOPES * Flat rate satchels * Back to Satchels & packaging * FLAT RATE SATCHELS * eBay satchels and boxes this item has a sub menu * Back to Satchels & packaging * EBAY SATCHELS AND BOXES * Terms and Conditions * Back to eBay satchels and boxes * TERMS AND CONDITIONS * Check sending guidelines this item has a sub menu * Back to Sending * CHECK SENDING GUIDELINES * Size & weight guidelines * Back to Check sending guidelines * SIZE & WEIGHT GUIDELINES * International post guide * Back to Check sending guidelines * INTERNATIONAL POST GUIDE * Dangerous & prohibited items * Back to Check sending guidelines * DANGEROUS & PROHIBITED ITEMS * Sending valuable items * Back to Check sending guidelines * SENDING VALUABLE ITEMS * Mail for the blind * Back to Check sending guidelines * MAIL FOR THE BLIND * Mail for defence personnel * Back to Check sending guidelines * MAIL FOR DEFENCE PERSONNEL * Addressing guidelines this item has a sub menu * Back to Check sending guidelines * ADDRESSING GUIDELINES * Envelope zones * Back to Addressing guidelines * ENVELOPE ZONES * Stamps this item has a sub menu * Back to Sending * STAMPS * Stamp prices * Back to Stamps * STAMP PRICES * Concession stamps this item has a sub menu * Back to Stamps * CONCESSION STAMPS * Conditions of use * Back to Concession stamps * CONDITIONS OF USE * Stamp issues & collectables * Back to Stamps * STAMP ISSUES & COLLECTABLES * MyStamps * Back to Stamps * MYSTAMPS * Personalised Stamps * Back to Stamps * PERSONALISED STAMPS * Return a parcel * Back to Sending * RETURN A PARCEL * Buy online * Postage stamps * Satchels * Packaging * Shop all Sending * Money & insurance * Transfer money this item has a sub menu * Back to Money & insurance * TRANSFER MONEY * Domestic money transfer (Money Orders) * Back to Transfer money * DOMESTIC MONEY TRANSFER (MONEY ORDERS) * International money transfer with Western Union® * Back to Transfer money * INTERNATIONAL MONEY TRANSFER WITH WESTERN UNION® * Get insurance this item has a sub menu * Back to Money & insurance * GET INSURANCE * Home and Contents Insurance * Back to Get insurance * HOME AND CONTENTS INSURANCE * Car Insurance * Back to Get insurance * CAR INSURANCE * Travel Insurance * Back to Get insurance * TRAVEL INSURANCE * Pet Insurance * Back to Get insurance * PET INSURANCE * Banking & paying bills this item has a sub menu * Back to Money & insurance * BANKING & PAYING BILLS * Bank@Post * Back to Banking & paying bills * BANK@POST * Pay a bill (Post Billpay) * Back to Banking & paying bills * PAY A BILL (POST BILLPAY) * Change your cash * Back to Banking & paying bills * CHANGE YOUR CASH * Organise travel money this item has a sub menu * Back to Money & insurance * ORGANISE TRAVEL MONEY * Australia Post Travel Platinum Mastercard® - Prepaid travel money card * Back to Organise travel money * AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® - PREPAID TRAVEL MONEY CARD * Cash Passport™ Platinum Mastercard® * Back to Organise travel money * CASH PASSPORT™ PLATINUM MASTERCARD® * Order foreign cash * Back to Organise travel money * ORDER FOREIGN CASH * Check currency rates * Back to Organise travel money * CHECK CURRENCY RATES * Prepaid cards this item has a sub menu * Back to Money & insurance * PREPAID CARDS * Australia Post Everyday Mastercard® * Back to Prepaid cards * AUSTRALIA POST EVERYDAY MASTERCARD® * Australia Post Travel Platinum Mastercard® * Back to Prepaid cards * AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® * Australia Post Gift Card by Mastercard® * Back to Prepaid cards * AUSTRALIA POST GIFT CARD BY MASTERCARD® * Cash Passport™ Platinum Mastercard® * Back to Prepaid cards * CASH PASSPORT™ PLATINUM MASTERCARD® * Buy gift cards this item has a sub menu * Back to Money & insurance * BUY GIFT CARDS * Australia Post Gift Card by Mastercard® * Back to Buy gift cards * AUSTRALIA POST GIFT CARD BY MASTERCARD® * Gift cards from stores * Back to Buy gift cards * GIFT CARDS FROM STORES * Self-Managed Super Funds (SMSF) * Back to Money & insurance * SELF-MANAGED SUPER FUNDS (SMSF) * Buy online * Gift cards * Square Card Reader * Express Post * ID & document services * Arrange passports & ID photos this item has a sub menu * Back to ID & document services * ARRANGE PASSPORTS & ID PHOTOS * Apply for a new Australian passport this item has a sub menu * Back to Arrange passports & ID photos * APPLY FOR A NEW AUSTRALIAN PASSPORT * Australian passport application tips * Back to Apply for a new Australian passport * AUSTRALIAN PASSPORT APPLICATION TIPS * Renew your Australian passport * Back to Arrange passports & ID photos * RENEW YOUR AUSTRALIAN PASSPORT * Passport & ID photos * Back to Arrange passports & ID photos * PASSPORT & ID PHOTOS * Apply for a tax file number * Back to ID & document services * APPLY FOR A TAX FILE NUMBER * Licence renewals & applications this item has a sub menu * Back to ID & document services * LICENCE RENEWALS & APPLICATIONS * SA driver's licence renewals * Back to Licence renewals & applications * SA DRIVER'S LICENCE RENEWALS * WA driver & vehicle licences * Back to Licence renewals & applications * WA DRIVER & VEHICLE LICENCES * NT driver & vehicle services * Back to Licence renewals & applications * NT DRIVER & VEHICLE SERVICES * Firearms licences this item has a sub menu * Back to Licence renewals & applications * FIREARMS LICENCES * SA firearms licences * Back to Firearms licences * SA FIREARMS LICENCES * Get a police check * Back to ID & document services * GET A POLICE CHECK * Get an international police check * Back to ID & document services * GET AN INTERNATIONAL POLICE CHECK * ID checks for property transfers this item has a sub menu * Back to ID & document services * ID CHECKS FOR PROPERTY TRANSFERS * Identity checks for buyers & sellers * Back to ID checks for property transfers * IDENTITY CHECKS FOR BUYERS & SELLERS * Identity checks for non-represented parties in Victoria * Back to ID checks for property transfers * IDENTITY CHECKS FOR NON-REPRESENTED PARTIES IN VICTORIA * Identity checks for self-represented parties in WA * Back to ID checks for property transfers * IDENTITY CHECKS FOR SELF-REPRESENTED PARTIES IN WA * Get your Digital iD™ * Back to ID & document services * GET YOUR DIGITAL ID™ * Get documents certified & witnessed * Back to ID & document services * GET DOCUMENTS CERTIFIED & WITNESSED * Apply for a Keypass ID * Back to ID & document services * APPLY FOR A KEYPASS ID * Apply for a MyPost Concession card * Back to ID & document services * APPLY FOR A MYPOST CONCESSION CARD * Buy online * Express Post * Home & office * Shop all products * Shop * Sending * Back to Shop * SENDING * Collectables * Back to Shop * COLLECTABLES * Home & office * Back to Shop * HOME & OFFICE * Gifts * Back to Shop * GIFTS * Electronics * Back to Shop * ELECTRONICS * Mobile phones * Back to Shop * MOBILE PHONES * Catalogue * Back to Shop * CATALOGUE * Australia Post Mobile plans * Back to Shop * AUSTRALIA POST MOBILE PLANS * Australia Post Broadband plans * Back to Shop * AUSTRALIA POST BROADBAND PLANS * Clearance * Back to Shop * CLEARANCE * Personal this item has a sub menu Arrow to indicate less links * Home * Receiving this item has a sub menu * Back to Personal, Business, Enterprise & Government solutions * RECEIVING * Download our mobile app * Back to Receiving * DOWNLOAD OUR MOBILE APP * Track your item * Back to Receiving * TRACK YOUR ITEM * Collection points this item has a sub menu * Back to Receiving * COLLECTION POINTS * Use a 24/7 Parcel Locker * Back to Collection points * USE A 24/7 PARCEL LOCKER * Collect your parcel from a Post Office * Back to Collection points * COLLECT YOUR PARCEL FROM A POST OFFICE * Manage deliveries in transit this item has a sub menu * Back to Receiving * MANAGE DELIVERIES IN TRANSIT * MyPost * Back to Manage deliveries in transit * MYPOST * Have your parcel left in a safe place * Back to Manage deliveries in transit * HAVE YOUR PARCEL LEFT IN A SAFE PLACE * Redirect parcels in transit * Back to Manage deliveries in transit * REDIRECT PARCELS IN TRANSIT * Collecting missed deliveries * Back to Receiving * COLLECTING MISSED DELIVERIES * Delayed, lost or damaged items this item has a sub menu * Back to Receiving * DELAYED, LOST OR DAMAGED ITEMS * Find a missing item * Back to Delayed, lost or damaged items * FIND A MISSING ITEM * Compensation for lost or damaged items * Back to Delayed, lost or damaged items * COMPENSATION FOR LOST OR DAMAGED ITEMS * Returns policy * Back to Delayed, lost or damaged items * RETURNS POLICY * Manage your mail this item has a sub menu * Back to Receiving * MANAGE YOUR MAIL * Redirect & hold mail this item has a sub menu * Back to Manage your mail * REDIRECT & HOLD MAIL * Redirect mail this item has a sub menu * Back to Redirect & hold mail * REDIRECT MAIL * Free 12-month mail redirection for special circumstances * Back to Redirect mail * FREE 12-MONTH MAIL REDIRECTION FOR SPECIAL CIRCUMSTANCES * Hold mail * Back to Redirect & hold mail * HOLD MAIL * Extend your service * Back to Redirect & hold mail * EXTEND YOUR SERVICE * Proving your identity * Back to Redirect & hold mail * PROVING YOUR IDENTITY * Change or cancel your mail redirection or hold * Back to Redirect & hold mail * CHANGE OR CANCEL YOUR MAIL REDIRECTION OR HOLD * Mail Redirection and Mail Hold Terms & Conditions * Back to Redirect & hold mail * MAIL REDIRECTION AND MAIL HOLD TERMS & CONDITIONS * Privacy notice * Back to Redirect & hold mail * PRIVACY NOTICE * PO Boxes & Private Bags this item has a sub menu * Back to Manage your mail * PO BOXES & PRIVATE BAGS * Use a PO Box for parcel deliveries * Back to PO Boxes & Private Bags * USE A PO BOX FOR PARCEL DELIVERIES * Mail2Day notifications * Back to PO Boxes & Private Bags * MAIL2DAY NOTIFICATIONS * Free PO Boxes for Sydney's homeless * Back to PO Boxes & Private Bags * FREE PO BOXES FOR SYDNEY'S HOMELESS * Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions * Back to PO Boxes & Private Bags * POST OFFICE BOXES, LOCKED BAGS, PO BOX PLUS AND COMMON BOXES TERMS & CONDITIONS * Post Office Box Rewards this item has a sub menu * Back to PO Boxes & Private Bags * POST OFFICE BOX REWARDS * Post Office Box Rewards Terms and Conditions * Back to Post Office Box Rewards * POST OFFICE BOX REWARDS TERMS AND CONDITIONS * Post Office Box Rewards Privacy Notice * Back to Post Office Box Rewards * POST OFFICE BOX REWARDS PRIVACY NOTICE * Manage junk mail * Back to Manage your mail * MANAGE JUNK MAIL * Mail and parcel delivery – street and roadside * Back to Receiving * MAIL AND PARCEL DELIVERY – STREET AND ROADSIDE * Buy online * Express Post * Sending * Home & office * Shop all products * Sending this item has a sub menu * Back to Personal, Business, Enterprise & Government solutions * SENDING * Print postage labels * Back to Sending * PRINT POSTAGE LABELS * Calculate postage * Back to Sending * CALCULATE POSTAGE * Delivery times & service updates * Back to Sending * DELIVERY TIMES & SERVICE UPDATES * Send within Australia this item has a sub menu * Back to Sending * SEND WITHIN AUSTRALIA * Delivery speeds & coverage * Back to Send within Australia * DELIVERY SPEEDS & COVERAGE * Standard parcel delivery (Parcel Post) * Back to Send within Australia * STANDARD PARCEL DELIVERY (PARCEL POST) * Next day parcel delivery (Express Post) this item has a sub menu * Back to Send within Australia * NEXT DAY PARCEL DELIVERY (EXPRESS POST) * Express Post guarantee * Back to Next day parcel delivery (Express Post) * EXPRESS POST GUARANTEE * Express Post Platinum * Back to Next day parcel delivery (Express Post) * EXPRESS POST PLATINUM * Express Post Saturday delivery * Back to Next day parcel delivery (Express Post) * EXPRESS POST SATURDAY DELIVERY * Optional extras (domestic) * Back to Send within Australia * OPTIONAL EXTRAS (DOMESTIC) * Compare domestic letter services this item has a sub menu * Back to Send within Australia * COMPARE DOMESTIC LETTER SERVICES * Regular letters * Back to Compare domestic letter services * REGULAR LETTERS * Priority letters * Back to Compare domestic letter services * PRIORITY LETTERS * Express Post letters * Back to Compare domestic letter services * EXPRESS POST LETTERS * Registered Post letters * Back to Compare domestic letter services * REGISTERED POST LETTERS * Domestic letter with tracking * Back to Compare domestic letter services * DOMESTIC LETTER WITH TRACKING * Send a parcel with a 24/7 Parcel Locker * Back to Send within Australia * SEND A PARCEL WITH A 24/7 PARCEL LOCKER * Send overseas this item has a sub menu * Back to Sending * SEND OVERSEAS * International Economy * Back to Send overseas * INTERNATIONAL ECONOMY * International Standard * Back to Send overseas * INTERNATIONAL STANDARD * International Express * Back to Send overseas * INTERNATIONAL EXPRESS * International Courier * Back to Send overseas * INTERNATIONAL COURIER * International Post Registered * Back to Send overseas * INTERNATIONAL POST REGISTERED * Features & extras * Back to Send overseas * FEATURES & EXTRAS * International zones * Back to Send overseas * INTERNATIONAL ZONES * Customs forms & regulations this item has a sub menu * Back to Send overseas * CUSTOMS FORMS & REGULATIONS * Electronic Advance Data (EAD) * Back to Customs forms & regulations * ELECTRONIC ADVANCE DATA (EAD) * Satchels & packaging this item has a sub menu * Back to Sending * SATCHELS & PACKAGING * View all packaging options * Back to Satchels & packaging * VIEW ALL PACKAGING OPTIONS * Packaging hints & tips * Back to Satchels & packaging * PACKAGING HINTS & TIPS * Prepaid satchels & envelopes * Back to Satchels & packaging * PREPAID SATCHELS & ENVELOPES * Flat rate satchels * Back to Satchels & packaging * FLAT RATE SATCHELS * eBay satchels and boxes this item has a sub menu * Back to Satchels & packaging * EBAY SATCHELS AND BOXES * Terms and Conditions * Back to eBay satchels and boxes * TERMS AND CONDITIONS * Check sending guidelines this item has a sub menu * Back to Sending * CHECK SENDING GUIDELINES * Size & weight guidelines * Back to Check sending guidelines * SIZE & WEIGHT GUIDELINES * International post guide * Back to Check sending guidelines * INTERNATIONAL POST GUIDE * Dangerous & prohibited items * Back to Check sending guidelines * DANGEROUS & PROHIBITED ITEMS * Sending valuable items * Back to Check sending guidelines * SENDING VALUABLE ITEMS * Mail for the blind * Back to Check sending guidelines * MAIL FOR THE BLIND * Mail for defence personnel * Back to Check sending guidelines * MAIL FOR DEFENCE PERSONNEL * Addressing guidelines this item has a sub menu * Back to Check sending guidelines * ADDRESSING GUIDELINES * Envelope zones * Back to Addressing guidelines * ENVELOPE ZONES * Stamps this item has a sub menu * Back to Sending * STAMPS * Stamp prices * Back to Stamps * STAMP PRICES * Concession stamps this item has a sub menu * Back to Stamps * CONCESSION STAMPS * Conditions of use * Back to Concession stamps * CONDITIONS OF USE * Stamp issues & collectables * Back to Stamps * STAMP ISSUES & COLLECTABLES * MyStamps * Back to Stamps * MYSTAMPS * Personalised Stamps * Back to Stamps * PERSONALISED STAMPS * Return a parcel * Back to Sending * RETURN A PARCEL * Buy online * Postage stamps * Satchels * Packaging * Shop all Sending * Money & insurance this item has a sub menu * Back to Personal, Business, Enterprise & Government solutions * MONEY & INSURANCE * Transfer money this item has a sub menu * Back to Money & insurance * TRANSFER MONEY * Domestic money transfer (Money Orders) * Back to Transfer money * DOMESTIC MONEY TRANSFER (MONEY ORDERS) * International money transfer with Western Union® * Back to Transfer money * INTERNATIONAL MONEY TRANSFER WITH WESTERN UNION® * Get insurance this item has a sub menu * Back to Money & insurance * GET INSURANCE * Home and Contents Insurance * Back to Get insurance * HOME AND CONTENTS INSURANCE * Car Insurance * Back to Get insurance * CAR INSURANCE * Travel Insurance * Back to Get insurance * TRAVEL INSURANCE * Pet Insurance * Back to Get insurance * PET INSURANCE * Banking & paying bills this item has a sub menu * Back to Money & insurance * BANKING & PAYING BILLS * Bank@Post * Back to Banking & paying bills * BANK@POST * Pay a bill (Post Billpay) * Back to Banking & paying bills * PAY A BILL (POST BILLPAY) * Change your cash * Back to Banking & paying bills * CHANGE YOUR CASH * Organise travel money this item has a sub menu * Back to Money & insurance * ORGANISE TRAVEL MONEY * Australia Post Travel Platinum Mastercard® - Prepaid travel money card * Back to Organise travel money * AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® - PREPAID TRAVEL MONEY CARD * Cash Passport™ Platinum Mastercard® * Back to Organise travel money * CASH PASSPORT™ PLATINUM MASTERCARD® * Order foreign cash * Back to Organise travel money * ORDER FOREIGN CASH * Check currency rates * Back to Organise travel money * CHECK CURRENCY RATES * Prepaid cards this item has a sub menu * Back to Money & insurance * PREPAID CARDS * Australia Post Everyday Mastercard® * Back to Prepaid cards * AUSTRALIA POST EVERYDAY MASTERCARD® * Australia Post Travel Platinum Mastercard® * Back to Prepaid cards * AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® * Australia Post Gift Card by Mastercard® * Back to Prepaid cards * AUSTRALIA POST GIFT CARD BY MASTERCARD® * Cash Passport™ Platinum Mastercard® * Back to Prepaid cards * CASH PASSPORT™ PLATINUM MASTERCARD® * Buy gift cards this item has a sub menu * Back to Money & insurance * BUY GIFT CARDS * Australia Post Gift Card by Mastercard® * Back to Buy gift cards * AUSTRALIA POST GIFT CARD BY MASTERCARD® * Gift cards from stores * Back to Buy gift cards * GIFT CARDS FROM STORES * Self-Managed Super Funds (SMSF) * Back to Money & insurance * SELF-MANAGED SUPER FUNDS (SMSF) * Buy online * Gift cards * Square Card Reader * Express Post * ID & document services this item has a sub menu * Back to Personal, Business, Enterprise & Government solutions * ID & DOCUMENT SERVICES * Arrange passports & ID photos this item has a sub menu * Back to ID & document services * ARRANGE PASSPORTS & ID PHOTOS * Apply for a new Australian passport this item has a sub menu * Back to Arrange passports & ID photos * APPLY FOR A NEW AUSTRALIAN PASSPORT * Australian passport application tips * Back to Apply for a new Australian passport * AUSTRALIAN PASSPORT APPLICATION TIPS * Renew your Australian passport * Back to Arrange passports & ID photos * RENEW YOUR AUSTRALIAN PASSPORT * Passport & ID photos * Back to Arrange passports & ID photos * PASSPORT & ID PHOTOS * Apply for a tax file number * Back to ID & document services * APPLY FOR A TAX FILE NUMBER * Licence renewals & applications this item has a sub menu * Back to ID & document services * LICENCE RENEWALS & APPLICATIONS * SA driver's licence renewals * Back to Licence renewals & applications * SA DRIVER'S LICENCE RENEWALS * WA driver & vehicle licences * Back to Licence renewals & applications * WA DRIVER & VEHICLE LICENCES * NT driver & vehicle services * Back to Licence renewals & applications * NT DRIVER & VEHICLE SERVICES * Firearms licences this item has a sub menu * Back to Licence renewals & applications * FIREARMS LICENCES * SA firearms licences * Back to Firearms licences * SA FIREARMS LICENCES * Get a police check * Back to ID & document services * GET A POLICE CHECK * Get an international police check * Back to ID & document services * GET AN INTERNATIONAL POLICE CHECK * ID checks for property transfers this item has a sub menu * Back to ID & document services * ID CHECKS FOR PROPERTY TRANSFERS * Identity checks for buyers & sellers * Back to ID checks for property transfers * IDENTITY CHECKS FOR BUYERS & SELLERS * Identity checks for non-represented parties in Victoria * Back to ID checks for property transfers * IDENTITY CHECKS FOR NON-REPRESENTED PARTIES IN VICTORIA * Identity checks for self-represented parties in WA * Back to ID checks for property transfers * IDENTITY CHECKS FOR SELF-REPRESENTED PARTIES IN WA * Get your Digital iD™ * Back to ID & document services * GET YOUR DIGITAL ID™ * Get documents certified & witnessed * Back to ID & document services * GET DOCUMENTS CERTIFIED & WITNESSED * Apply for a Keypass ID * Back to ID & document services * APPLY FOR A KEYPASS ID * Apply for a MyPost Concession card * Back to ID & document services * APPLY FOR A MYPOST CONCESSION CARD * Buy online * Express Post * Home & office * Shop all products * Shop this item has a sub menu * Back to Personal, Business, Enterprise & Government solutions * SHOP * Sending * Back to Shop * SENDING * Collectables * Back to Shop * COLLECTABLES * Home & office * Back to Shop * HOME & OFFICE * Gifts * Back to Shop * GIFTS * Electronics * Back to Shop * ELECTRONICS * Mobile phones * Back to Shop * MOBILE PHONES * Catalogue * Back to Shop * CATALOGUE * Australia Post Mobile plans * Back to Shop * AUSTRALIA POST MOBILE PLANS * Australia Post Broadband plans * Back to Shop * AUSTRALIA POST BROADBAND PLANS * Clearance * Back to Shop * CLEARANCE * Business this item has a sub menu Arrow to indicate less links * Home * Shipping this item has a sub menu * Back to Business solutions * SHIPPING * Satchels & packaging this item has a sub menu * Back to Shipping * SATCHELS & PACKAGING * View all packaging options * Back to Satchels & packaging * VIEW ALL PACKAGING OPTIONS * Packing hints & tips * Back to Satchels & packaging * PACKING HINTS & TIPS * Business packaging solutions * Back to Satchels & packaging * BUSINESS PACKAGING SOLUTIONS * Prepaid satchels & envelopes * Back to Satchels & packaging * PREPAID SATCHELS & ENVELOPES * Flat Rate Satchels * Back to Satchels & packaging * FLAT RATE SATCHELS * eBay satchels and boxes * Back to Satchels & packaging * EBAY SATCHELS AND BOXES * Domestic shipping this item has a sub menu * Back to Shipping * DOMESTIC SHIPPING * Delivery speeds & coverage * Back to Domestic shipping * DELIVERY SPEEDS & COVERAGE * Standard parcel delivery (Parcel Post) this item has a sub menu * Back to Domestic shipping * STANDARD PARCEL DELIVERY (PARCEL POST) * Parcel Post Secure Accept & Collect * Back to Standard parcel delivery (Parcel Post) * PARCEL POST SECURE ACCEPT & COLLECT * Next day parcel delivery (Express Post) this item has a sub menu * Back to Domestic shipping * NEXT DAY PARCEL DELIVERY (EXPRESS POST) * Express Post guarantee * Back to Next day parcel delivery (Express Post) * EXPRESS POST GUARANTEE * Next day delivery with Express Post Platinum * Back to Next day parcel delivery (Express Post) * NEXT DAY DELIVERY WITH EXPRESS POST PLATINUM * Express Post Saturday delivery * Back to Next day parcel delivery (Express Post) * EXPRESS POST SATURDAY DELIVERY * Optional extras (domestic) * Back to Domestic shipping * OPTIONAL EXTRAS (DOMESTIC) * StarTrack Courier * Back to Domestic shipping * STARTRACK COURIER * Special delivery services this item has a sub menu * Back to Domestic shipping * SPECIAL DELIVERY SERVICES * Wine deliveries * Back to Special delivery services * WINE DELIVERIES * Medical & educational supplies * Back to Special delivery services * MEDICAL & EDUCATIONAL SUPPLIES * 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Personal 2. About us 3. About our site 4. Online security, scams & fraud ONLINE SECURITY, SCAMS AND FRAUD We're committed to protecting your security and helping you stay safe online. * Overview * We protect you * Protect yourself * Support & FAQs Scams can affect anyone. Find out how we protect you, how you can protect yourself and what to do if you're targeted. You can also learn how to combat serious crimes like identity theft, as well as some of the more common types of fraud and scams. GET TRUSTED, ACCURATE AND LEGITIMATE DELIVERY NOTIFICATIONS FROM AUSTRALIA POST To receive delivery updates directly from Australia Post – and not scammers – download the AusPost app and enable notifications. SCAM EMAILS If you suspect that you’ve received a scam email appearing to be from Australia Post, you can forward it to scams@auspost.com.au and we’ll investigate. This mailbox is for reporting scam emails only, and a personal response will not be provided. IDENTITY THEFT If you think your identity has been compromised, you can call iDCare – a free, identity-theft support service – on 1800 595 160. iDCare is a partner of Australia Post and provides support for a range of identity theft issues, including those related to Australia Post. Learn more about responding to identity fraud to help minimise the damage. SCAM ALERTS Learn more about frauds and scams, including those currently targeting Australia Post customers. HOW WE PROTECT YOU GET DELIVERY NOTIFICATIONS DIRECTLY FROM US To ensure you're receiving delivery updates directly from Australia Post, download the AusPost app and enable app notifications. You’ll get delivery updates directly via the app – we won’t send SMS or email notifications, so you’re not at risk of opening potentially fraudulent messages. How to enable notifications in the AusPost app * Go to Account > App notifications > Notification Preferences * Turn App notifications on How to opt out of SMS notifications in your MyPost account To ensure you receive notifications via the AusPost app only, you can disable SMS notifications in your MyPost account. * Log into your MyPost account * Go to Manage account > Preferences > Delivery Notifications * Deselect SMS options YOUR INFORMATION IS SAFE WITH US We use the latest security technology to ensure that both your personal and transaction information, as well as any account or card data, is secure. Whether you're sending or transferring money, ordering foreign currency or filling in a form, your personal information is safe with us. We'll never: * ask for your password * ask you to enter information on a web page that isn't part of Australia Post * send you an email or SMS asking for credit card details or personal information * call you out of the blue to request payment (eg. for an undeliverable mail item) WE’LL VERIFY YOUR ID, WHEN REQUIRED When some tasks are performed that involve certain types of personal information, you’ll need to verify your ID using Digital iD™ or in-store at your local Post Office. This identity check helps us keep your parcels safe and secure when using services like Parcel Lockers, Parcel Collect or PO Boxes. Australia Post is a strong supporter of National Stay Smart Online Week, which helps educate Australians about protecting their personal and financial information online. HOW TO PROTECT YOURSELF GET TRUSTED, ACCURATE AND LEGITIMATE DELIVERY NOTIFICATIONS FROM AUSTRALIA POST To receive delivery updates directly from Australia Post – and not scammers – download the AusPost app and enable notifications. The tips below can help to protect your personal and financial security from fraud and scams. EMAILS * Do not open suspicious or unsolicited emails - delete them straight away. * Do not click on any links in a suspicious email, or open any attached files. * Don't rush in. Resist the urge to "act now" despite the tempting offer. Once you turn over your money, it's unlikely you'll see it (or the product or service you've paid for) again. * Be careful when clicking unsubscribe on an email. Spammers may use the 'unsubscribe' button to validate your email address, resulting in even more spam. * Never pay for a "free" gift. If you receive an offer asking you to pay for a free gift or prize, put it in the trash - "free" means free. * Use up to date and comprehensive antivirus software. SMS * Fraudulent SMS messages often feature similar characteristics to phishing emails. Popular SMS scams often reference "tracking a parcel" or "collecting your prize". * Do not click on any links in a suspicious SMS. * We'll never ask you to provide your personal information, credit card details or other payment information via SMS. * Remember, criminals can set the "Sender Name" of SMS messages to make it appear as though they're being sent by Australia Post. These messages can also appear in the same "thread" as other legitimate messages from Australia Post on your device, which can make them more difficult to identify. * Fraudulent SMS messages will often ask you to click a link which directs you to a web page that isn't part of Australia Post. If the link looks unfamiliar, it's likely a scam. MAIL * Secure your mailbox with a lock and make sure your mail is regularly collected. * Shred or destroy personal and financial mail before you throw it away. * When going away on holidays, arrange for someone to clear your letterbox or arrange a mail hold. (For added security, we recommend the use of a private post office box.) * If you're moving home, advise your bank and other important organisations immediately and organise a mail redirection to make sure letters still find you at your new address. * If you suspect your mail is being stolen or a mail redirection application has been made without your permission, contact Australia Post immediately. PERSONAL DETAILS * Never enter personal, credit card or bank account details on a website if you're not certain it is genuine. Always check the website address as scammers create URLs that look remarkably similar. * Never send your personal, credit card or bank account details through an email. * Keep your passwords and PINs safe and don't share them with anyone. * Check your credit card and/or bank statements regularly for suspicious transactions. * If you accidentally provide account or banking details to someone suspicious, you should contact your bank or financial institution immediately. PHONE CALLS * If you are in doubt about the authenticity of a call, don't commit to anything. Instead, hang up and call the company directly. Never use contact details provided by the caller - find the number through their website or the White Pages. * If a bank or any other organisation phones you, don't provide your personal details or any account or credit card numbers. Instead ask for their name and a contact number. Check with the organisation in question before calling back. FINANCIAL * Only send money to people you know and trust. * If money has been transferred into your bank account from an unknown source with instructions to send it overseas, call your bank immediately. It's possible this money has been stolen from another bank account. * If you receive a request via email from a friend or family member who says they're stranded while on holiday and need you to transfer money to them, call or contact them to verify the request is genuine. * Shred all documents containing personal information, such as credit card applications and bank statements. The Australian Government's cyber security website, Stay Smart Online, provides simple steps you can take to protect your personal and financial information online. For further information on scams and how to protect yourself, visit the SCAMwatch website. SUPPORT, REPORTING & RESOURCES Protecting yourself is only half the battle against fraudsters and scammers. It's important to know how to respond if, despite your best efforts, you are targeted. WHAT TO DO IF YOU'RE TARGETED You can minimise the impact of serious crimes like identity fraud and scams by responding quickly and decisively. You'll also be doing your bit to help authorities catch the offenders. RESPONDING TO IDENTITY FRAUD If you suspect you're a victim of identity theft or misuse, you should: * Inform your local police (and keep a copy of the police report) * Report the loss of any identity documents (e.g. passport, driver's licence) to the issuing organisation. * Contact your bank or financial institution to cancel any cards or accounts that may have been breached. * Request a copy of your credit report from a credit reporting agency. * Close any unauthorised or fraudulent accounts that have been flagged by your credit report. * Contact Australia Post to check that your mail hasn't been redirected. RESPONDING TO SCAMS If you receive an email, phone call or letter in the mail and think it's a scam, you should record as much information without taking any action, then: * Visit the SCAMwatch website to check out the latest scams. * Report it to the ACCC via SCAMwatch or by calling 1300 795 995. If you have received a suspicious Australia Post branded email: * Do not action the email, delete the email immediately. Please note: if you have opened/actioned the email, you can forward it to scams@auspost.com.au and we will investigate. (This mailbox is for the reporting of scam emails only, and a personal response will not be provided.) * Visit the SCAMwatch website to check out the latest scams. * Report it to the ACCC via SCAMwatch or by calling 1300 795 995. RESOURCES For more information on how to identify and respond to fraud and scams, you may like to visit some of the websites listed below. ONLINE SECURITY * Stay Smart Online - The Australian Government's online safety and security website. * ACORN - The Australian Cybercrime Online Reporting Network (ACORN) is a government initiative that allows you to securely report incidents of cybercrime. * Office of the Children's eSafety Commissioner - Australian Government website with resources and advice to assist children who experience cyberbullying. IDENTITY THEFT AND MISUSE * iDcare - Joint public-private sector not-for-profit organisation providing free services to victims of identity theft and misuse. iDcare tailors response plans for each individual circumstance. Phone: 1800 595 160 * Attorney-General's Department - Australian Government website providing information about protecting and recovering your identity. SCAMS * SCAMwatch - Australian Competition and Consumer Commission website offering information about how to recognise, avoid and report scams. * MoneySmart - Australian Securities and Investments Commission website providing guidance on scams involving investments, superannuation, managed funds, financial advice and insurance. * ACORN - Learn how to protect yourself from cybercrime by visiting the Australian Cybercrime Online Reporting Network (ACORN). 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