www.vans.com Open in urlscan Pro
23.210.112.134  Public Scan

Form analysis
3 forms found in the DOM

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Name: #contact-us-form — POST https://www.vans.ca/api/contactForm

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        <option value="Order Inquiry">Order Inquiry</option>
        <option value="Product Information">Product Information</option>
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    </div>
    <div id="showHideStickers">
      <p>You can request free Vans stickers by mailing a request to the address listed below along with a self-addressed stamped envelope (so the stickers can be sent to you).</p>
      <p style="font-weight:600">Vans Customer Service<br>Attn: Stickers<br>N850 County Highway CB<br>Appleton, WI 54914</p>
      <p>Note: All sticker requests require a self-address stamped envelope to be sent to the address listed below. Requests without the self-address envelope will not be fulfilled</p>
    </div>
    <div id="showHideCancel">
      <p>We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, you can return your product
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POST

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        <div class="vf-checkbox__label">I agree to the <a href="https://www.vans.com/en-us/company/privacy" target="_blank">Privacy Policy</a> and <a href="https://www.vans.com/en-us/company/terms-of-use" target="_blank">Terms of Conditions</a>.
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</form>

Text Content

UP TO 50% OFF SALE SHOP NOW

 * Order Status
 * Live Chat
 * Find in Store
 * Gift Cards
 * Favorites (0)
 * Join Vans Family
 * Sign In

vans/logo
Shoes
Clothing
Accessories
Barbie™
Customs
SKATEBOARDING
SALE
MORE
more
Search
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vans/cart
vans/logo
vans/search
vans/pin
vans/cart

vans/menu




GOT QUESTIONS?




ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS ARE LISTED BELOW


WHERE IS MY ORDER?

1. Visit our Check Your Order Status page

2. Enter your (order number) & (email address)

3. Click "order information" to view order tracking and details


READ LESS


DO YOU OFFER EXCHANGES?

Due to high volume and dynamic inventory fluctuations, we do not currently offer
exchanges through Vans.com. You can return your product and reorder

Returns only by US Postal Service1. Pack and seal the product securely in your
original Vans box (if possible) or any cardboard shipping box2. Write your name,
return address, and order number on the return shipping label. Order number(s)
can be found in your order history at vans.com and in your shipping confirmation
email.3. Attach the prepaid US Postal Service return label to the outside of the
return package (make sure to cover or remove any old shipping labels)4. The
package can be picked up by the US Postal Service at your mailbox or dropped off
at the Post Office or FedEx Retail location*Please note, due to COVID-19,
shipping carriers have reported delays. Please note, returns may take 8-13
business days to be delivered back to our DC to process. We appreciate your
patience and understanding.A full refund, excluding shipping charges, will be
issued on unworn merchandise within 30 business days to the original form of
payment


READ LESS


WHAT IS YOUR RETURN POLICY FOR IN-STORE & VANS.COM PURCHASES?

New health measures have been implemented in reopened Vans stores. CLICK HERE to
learn more.

Refunds are processed based on applicable product and tax charges. Original
shipping charges are not refunded.

Returns only by US Postal Service1. Pack and seal the product securely in your
original Vans box (if possible) or any cardboard shipping box2. Write your name,
return address, and order number on the return shipping label. Order number(s)
can be found in your order history at vans.com and in your shipping confirmation
email.3. Attach the prepaid US Postal Service return label to the outside of the
return package (make sure to cover or remove any old shipping labels)4. The
package can be picked up by the US Postal Service at your mailbox or dropped off
at the Post Office or FedEx Retail location*Please note, due to COVID-19,
shipping carriers have reported delays. Please note, returns may take 8-13
business days to be delivered back to our DC to process. We appreciate your
patience and understanding.A full refund, excluding shipping charges, will be
issued on unworn merchandise within 30 business days to the original form of
payment

Returns to a VANS Retail Store (not through other retailers such as JCPenney or
Journeys)We will gladly process your return for credit or exchange for products
purchased at vans.com or at a Vans retail store within 30 days of receipt.*
Please bring the following for your return:1. Receipt or order number2.
Unworn/unwashed merchandise to return3. Original packaging4. Return Form
(paperwork included with your order)*PayPal, Apple Pay, and Klarna orders
returned to a VANS retail store can only be exchanged for an equally priced item
or merchandise credit.

Returns by Mail for Custom ShoesPlease call customer service for Custom returns
at (855) 909-8267. Please note, all Custom products with uploaded images or
embroidery are not subject for return.


READ LESS


WHAT ARE YOUR SHIPPING POLICIES AND TIME FRAMES?

Day/Time Order was Placed:Begins Processing:(Mon - Fri) before 11am PSTsame
day(Mon - Thurs) after 11am PSTfollowing business day(Friday) after 11am
PSTfollowing MondayWeekends & HolidaysDO NOT process over the weekend & holidays

Note: Orders shipped via USPS may arrive on Saturday (post office discretion),
but all other methods of shipment do not offer delivery on Saturday or Sunday.
Your items may ship separately, please check your order details.

Shipping MethodTypical Processing Time+ Shipping Time3 Day(24 - 48 hours)+ (3 -
4 business days)2 Day(24 - 48 hours)+ (2 - 3 business days)Overnight
(next business day)(24 - 48 hours)+ (1 - 2 business days)Priority Mail
(shipping to PO Box or FPO/APO)(24 - 48 hours)+ (5 - 7 business days)Non-Image
Customs*(N/A)Available 2 – 3 weeks"Upload Your Own" Customs*(N/A)Available 3 – 5
weeksPro Classic Customs*(N/A)Available 2 - 4 weeksComfyCush
Customs*(N/A)Available 3 – 4 weeksCustom Backpacks*(N/A)Available 3 – 5
weeks"Upload Your Own" Custom Backpacks*(N/A)Available 4 – 6 weeks

*Custom Shoe Orders: Custom shoe orders are not eligible for shipment to a P.O.
Box or FPO/APO address. Custom orders are not eligible for expedited delivery.

Legal title to purchased product transfers to the buyer at point of shipment.


READ LESS


HOW DO I CANCEL OR CHANGE MY ORDER?

We begin processing your order immediately upon receipt. For this reason, we
will not be able to cancel or change your order once you have submitted it. If
you decide you do not want the merchandise, you can return your product in-store
or by mail.


READ LESS


WHAT ARE YOUR CURRENT PROMOTIONS?

For promotions, including in-store and online promotions, check out our FAQ
page!


READ LESS

Go To Faq



CONTACT US

 * Chat
   
   
   
   Start a chat with us

 * Email
   
   
   
   Send us an email

 * Ask
   
   
   
   Visit our most
   Frequently Asked Questions




CONTACT US

We have tried to anticipate your questions and address them on our Customer
Service page. If you have any questions, specifically on our return policy
and/or shipping time frames, please click here.

For donation requests, please click here.

Category Category (Please select one)Order InquiryProduct InformationLoyalty
ProgramVans.com
Subject Subject
* First Name and Last Name
* Email Address
Phone (555-555-5555)
* Order Number
* Message

You can request free Vans stickers by mailing a request to the address listed
below along with a self-addressed stamped envelope (so the stickers can be sent
to you).

Vans Customer Service
Attn: Stickers
N850 County Highway CB
Appleton, WI 54914

Note: All sticker requests require a self-address stamped envelope to be sent to
the address listed below. Requests without the self-address envelope will not be
fulfilled

We begin processing your order immediately upon receipt. For this reason, we
will not be able to cancel or change your order once you have submitted it to
us. If you decide you do not want the merchandise, you can return your product
in-store or by mail.

X

Submt Another Queston


Submit Continue Shopping


X


CONTACT US







We have tried to anticipate your questions and address them on our FAQ. If you
have any questions, specifically on our return policy and/or shipping time
frames, please visit the FAQ above.




If you can't find your answer on our FAQ's please send an email
to US_Customer_Care@Vans.com, including the information below.
Full name:
Email address:
Phone number:
Order number:
Issue or Question:







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SHOP

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Support

 * FAQ
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 * Ways to Shop Vans
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 * Missing Points?
 * Your Privacy Choices
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 * Accessibility

 * FAQ
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Company

 * Terms of Use
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 * Sustainability Hub
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 * Terms of Use
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 * CA Supply Chains Act
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 * Sustainability Hub
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Contact vans/chevron_down

Contact

EMAIL

Contact us

ADDRESS

1588 South Coast Drive Costa Mesa, CA 92626

HOURS

(Mon - Fri) 6am - 4pm PST (Sat - Sun) 6:30am - 3pm PST

EMAIL

Contact us

ADDRESS

1588 South Coast Drive Costa Mesa, CA 92626

HOURS

(Mon - Fri) 6am - 4pm PST (Sat - Sun) 6:30am - 3pm PST


STORE LOCATOR

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PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and to
provide a more personalized web experience. However, you can choose not to allow
certain types of cookies, which may impact your experience of the site and the
services we are able to offer. Click on the different category headings to find
out more and change our default settings according to your preference. You
cannot opt-out of our First Party Strictly Necessary Cookies as they are
deployed in order to ensure the proper functioning of our website (such as
prompting the cookie banner and remembering your settings, to log into your
account, to redirect you when you log out, etc.). For more information about the
First and Third Party Cookies used please follow this link.
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MANAGE CONSENT PREFERENCES

REQUIRED COOKIES

Always Active

These cookies enable core site functionalities, such as logging-in and
completing an Order for Products. These cookies do not collect personal
information for marketing purposes and cannot be disabled.

SALE OF PERSONAL DATA

Always Active

Under the California Consumer Privacy Act, you have the right to opt-out of the
sale of your personal information to third parties. These cookies collect
information for analytics and to personalize your experience with targeted ads.
You may exercise your right to opt out of the sale of personal information by
using this toggle switch. If you opt out we will not be able to offer you
personalised ads and will not hand over your personal information to any third
parties. Additionally, you may contact our legal department for further
clarification about your rights as a California consumer by using this Exercise
My Rights link.

If you have enabled privacy controls on your browser (such as a plugin), we have
to take that as a valid request to opt-out. Therefore we would not be able to
track your activity through the web. This may affect our ability to personalize
ads according to your preferences.

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