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Text Content

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EUR Choose your currency. Your current currency is Euro

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SELECT YOUR LANGUAGE


SUGGESTED FOR YOU

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Get help with your reservation
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 * Overview
 * Our values
 * Travellers
 * Partners
 * COVID-19 resources


SAFETY TIPS FOR TRAVELLERS

Use Booking.com safely

We are constantly evaluating online threats and strengthening our security in
order to stay ahead. We use established security procedures to protect your
Booking.com account.


HOW TO STAY SAFE ONLINE

As a user of our platform, you can keep your accounts and identity protected by
looking out for emails that contain links and/or attachments, emails that ask
you to sign in, or emails that ask you to enter personal or financial
information. Fraudsters might also try to access your personal or financial
information by calling you, which is a technique called social engineering.

Report to Booking.com


ENABLE 2FA ON YOUR ACCOUNT

2FA (2-factor authentication) adds an additional layer of security to your
account. In the event that your username and password are compromised,
Booking.com will send a unique verification code to your mobile device which
must be submitted prior to granting access to your account.

Go to account settings


CUSTOMER SERVICE

Please keep in mind that our Customer Service representatives will only ever ask
you to share your reservation ID and/or reservation PIN code. You should not be
asked to provide the password of your Booking.com account or any sensitive
financial information, such as your credit card number.

Contact Customer Service

Are you missing any information? Yes / No

Thank you for sharing


WHAT INFORMATION WERE YOU EXPECTING TO SEE ON THIS PAGE?

Please tell us what information is missing
Submit
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THANK YOU FOR SHARING

Your feedback will help us improve this page for all our guests and partners.

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Choosing a safe destination


CHECK THE LOCAL REQUIREMENTS

In some countries, your host may request either to keep a copy of your ID or to
collect the original document as a deposit, due to tax purposes or local
regulations. In some countries, you may be asked to show a marriage certificate
in order to stay in the same room as your spouse.


CHECK SAFETY LAWS AND REGULATIONS

It’s always a good idea to research government travel advisory information ahead
of time or to check with your embassy for any travel warnings or special visa
requirements. Be aware of the emergency services telephone number for your
destination. Check the food and water regulations – before you drink tap water,
make sure that it is safe.


CHECK RESTRICTIONS DUE TO CORONAVIRUS (COVID-19)

As the world of travel continues to change, considerations about health and
cleanliness are now front of mind more than ever before. The health and safety
of our guests and the partners they stay with is a priority for us. That’s why
we’ve put together some useful tips and helpful resources to give you peace of
mind as you prepare for future trips.

See COVID-19 resources

--------------------------------------------------------------------------------

Finding the right property


CHECK THE PROPERTY POLICIES

Check the policy details of the property carefully before you book, including
the payment and damage deposit policies and additional fees section. If a host
asks you for a payment that is not outlined in the policy, don’t send it. No
legitimate transaction (eg. payments and/or reservation changes) will ever
require you to specifically pay with gift cards or require you to give your
credit card details by phone, text message or email. You can find all the
policies in the 'House Rules' section of the property you're considering (found
above their photos on their property page).


READ THE REVIEWS

Look at feedback from past travellers, including detailed reviews and ratings
for things like cleanliness and facilities. Travellers can only leave a review
after they’ve completed their stay, so you can feel confident that feedback is
based on real experiences.


REFINE YOUR SEARCH

Take advantage of multiple search filters – from price and property type, to
facilities – to find the right fit for you. Pay special attention to the
amenities, house rules, payment and cancellation policies when you read the
property details.

If you’re travelling with young children, make sure that there is sufficient
childproofing at the property you’re booking.

--------------------------------------------------------------------------------

Preparing for your trip


CHECK YOUR CONFIRMATION EMAIL

Find the correct information about prepayments, damage deposits and more in your
Booking.com confirmation email. If you receive payment requests with a sense of
urgency (eg. transfer the money to a bank account within 24 hours or the booking
will be cancelled), or a property insists on communicating outside of the
Booking.com platform, reach out to our Customer Service team for further
support.


GET TO KNOW YOUR HOST

Get your questions answered before you book or stay. For certain properties, you
can reach out through our 'Contact the host' option. Alternatively, you can
leave the property a special request when you book. Always make sure to use our
platform messaging system to make everything clearer for all involved.


NOTE THE AVAILABLE SERVICES

We have different property types (eg. apartments, bed and breakfasts and hotels)
on our website. If you book a shared accommodation, you can expect other
travellers to be present. If you book an apartment, please be aware that there
may not be a 24/7 reception.

--------------------------------------------------------------------------------

Having an amazing trip


INSPECT THE PROPERTY ON ARRIVAL

Once you’ve arrived at your property, check where all relevant emergency
equipment and safety information is located. If you’re not sure where something
like the first aid kit or fire extinguisher is, don’t hesitate to ask your host.
It’s always better to be prepared.


BE CONSIDERATE OF THE LOCAL COMMUNITY

While staying at the property or using other services with Booking.com, be
considerate of the local community. Try to limit or minimise any noise that
might disturb the neighbours, respect local laws or traditions and be mindful of
your impact on the environment.

--------------------------------------------------------------------------------

What if something goes wrong

Local emergency services

Select a country to see its emergency phone numbers:
 * Abkhazia
 * Afghanistan
 * Albania
 * Algeria
 * American Samoa
 * Andorra
 * Angola
 * Anguilla
 * Antigua & Barbuda
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 * Armenia
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 * Australia
 * Austria
 * Azerbaijan
 * Bahamas
 * Bahrain
 * Bangladesh
 * Barbados
 * Belarus
 * Belgium
 * Belize
 * Benin
 * Bermuda
 * Bhutan
 * Bolivia
 * Bonaire St Eustatius and Saba
 * Bosnia and Herzegovina
 * Botswana
 * Brazil
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 * Bulgaria
 * Burkina Faso
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 * Cambodia
 * Cameroon
 * Canada
 * Cape Verde
 * Cayman Islands
 * Central Africa Republic
 * Chad
 * Chile
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 * Cocos (K) I.
 * Colombia
 * Comoros
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 * Denmark
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 * Dominica
 * Dominican Republic
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 * Falkland Islands (Malvinas)
 * Faroe Islands
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 * France
 * French Guiana
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 * Gabon
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 * Germany
 * Ghana
 * Gibraltar
 * Greece
 * Greenland
 * Grenada
 * Guadeloupe
 * Guam
 * Guatemala
 * Guernsey
 * Guinea
 * Guinea-Bissau
 * Guyana
 * Haiti
 * Honduras
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 * Iceland
 * India
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 * Ireland
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 * Israel
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 * Jamaica
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 * Kyrgyzstan
 * Laos
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 * Panama
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 * Reunion
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 * Rwanda
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 * United Kingdom
 * United States
 * Uruguay
 * US Virgin Islands
 * Uzbekistan
 * Vanuatu
 * Venezuela
 * Vietnam
 * Wallis and Futuna
 * Yemen
 * Zambia
 * Zimbabwe





DISASTER RELIEF

We are constantly looking into new ways to support our travellers and partners
when things go wrong. Our team works with government officials and organisations
all around the world to support relief efforts.

Whenever there is a natural disaster or a severe security-related event, you
will receive an email asking you to confirm if you are safe (if you have an
active reservation at the time of the incident). If your reservation is upcoming
rather than active, we will work with our teams to cancel it where appropriate.
When necessary and on a case-by-case basis, we will assist with relocating you.

See COVID-19 resources

--------------------------------------------------------------------------------

In the unlikely event that something goes wrong, we are here for you. In this
section, you will find the guidelines to follow should an issue arise, as well
as the steps we will take to look after you.

Your first step should be to contact your host or a member of staff at the
property and to try to solve the issue in communication with them. Failing that,
Customer Service is always on hand to help you should something unexpected
happen, and can be the most effective if they are contacted while you are still
at the property.


INCORRECT CHARGES

Reach out to your host through our messaging system or reach out to Customer
Service. Remember, Booking.com should only be contacted through our official
communication channels listed on our website and apps. No legitimate transaction
(eg. payments and/or reservation changes) with Booking.com will ever require you
to specifically pay with gift cards or require you to give your credit card
details by phone, text message or email.

Message your host


MISCONDUCT

 * Report it to law enforcement first: In case of abusive behaviour from your
   host or a member of staff at the property – either verbal or physical –
   please contact law enforcement officials immediately.
 * Then report it to us: In the unlikely event of abusive behaviour, misconduct
   by the host or a member of staff at the property or other illegal activities,
   it’s important for us to know. Please report it via Customer Service to help
   us to protect you and our other travellers in future.

Contact Customer Service


LOST AND FOUND

If you leave something behind at the property by mistake, contact the host via
our messaging system immediately and ask for assistance.

Message your host

Are you missing any information? Yes / No

Thank you for sharing


WHAT INFORMATION WERE YOU EXPECTING TO SEE ON THIS PAGE?

Please tell us what information is missing
Submit
Cancel


THANK YOU FOR SHARING

Your feedback will help us improve this page for all our guests and partners.

Close

Sorry, something went wrong. Please try again.

Close

--------------------------------------------------------------------------------

This article is intended for information purposes only and does not constitute
legal advice, rights or a guarantee . Please bear in mind that you may need to
take additional precautions depending on individual circumstances.



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Copyright © 1996–2023 Booking.com™. All rights reserved.
 

Booking.com is part of Booking Holdings Inc., the world leader in online travel
and related services.

 * 
 * 
 * 
 * 
 * 
 * 

Start of dialog content


VERIFIED REVIEWS FROM REAL GUESTS.

We have more than 70 million property reviews, and they're all from real,
verified guests.


HOW DOES IT WORK?

 * 1
   
   
   
   
   IT STARTS WITH A BOOKING
   
   It starts with a booking
   
   The only way to leave a review is to first make a booking. That's how we know
   our reviews come from real guests who have stayed at the property.

 * 

 * 2
   
   
   
   
   FOLLOWED BY A TRIP
   
   Followed by a trip
   
   When guests stay at the property they check out how quiet the room is, how
   friendly the staff are and more.

 * 

 * 3
   
   
   
   
   AND FINALLY, A REVIEW
   
   And finally, a review
   
   After their trip, guests tell us about their stay. We check for naughty words
   and verify the authenticity of all guest reviews before adding them to our
   site.

If you booked through us and want to leave a review, please sign in first.

Sign in and leave a review
End of dialog content
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