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BOOK & TRAVEL WITH PEACE OF MIND






DISCOVER

Learn more about our policies at Club Med.
If you cannot find answers to your questions, please contact us :
+1(888)932-2582

Learn more
Our Policies
Frequently Asked Questions
1 -


OUR POLICIES


FLEXIBLE CANCELLATIONS

Non-refundable Rate :
This rate is non-refundable. No cancellations or modifications are allowed.
Should you wish to modify or cancel your reservation, you will be charged 100%
of the stay (includes the non-refundable membership fee, non-refundable optional
insurance and non-refundable air tickets).



Semi-Flex Rate Cancellation Policy:
If you wish to cancel or revise a booking, the following charges plus the
non-refundable membership fee, non-refundable optional insurance and
non-refundable air tickets will be assessed for all travel. Airline change fees
and any applicable difference in ticket fare applies to all flight changes. Does
not apply to non-refundable rate. Days prior to Departure Cancellation Charge
(per person)


61 days or more: No cancellation charge
60 to 31 days: 25%
30 to 15 days: 50%
14 days or less: 100%


CANCELLATION CHARGES FOR HOLIDAY WEEKS: For Holiday weeks (including but not
limited to Christmas week, New Year’s week, Presidents week as well as for other
designated peak times and special promotions, cancellation charges are as
follows:

Days prior to Departure Cancellation Charge (per person)
91 days or more: No cancellation charge
90 days or less: 100%



Flex Rate Cancellation Policy:
With Club Med one thing is certain, you will have full peace of mind when
booking with us. We want you to feel confident when making vacation plans with
us, and thanks to our flexible cancellation^ policy you can cancel up to 15 days
prior to departure and receive a full refund (refund excludes membership fees,
optional insurance and airfare) on the land portion of your stay when booking
with our Flex Rate.


The cancellation charges are assessed on the full package price. Revisions of
any kind (including but not limited to a change in the date of departure or
resort) will be treated as a cancellation and applicable cancellation charges
will be assessed and revised booking will be subject to pricing then in effect.
One-time substitutions within the same room may be accepted, except during
holiday periods, subject to a $50 fee and applicable membership fee, and any
airline ticketing fee and/or ticketing restrictions. Please inquire for
additional details. Unpaid balances on cancellation charges are subject to
collection action. No refunds will be made in the event of no-shows or
interruption or cancellation by the Member after departure. There is no refund
for unused travel vouchers or transfers. Cancellation charges for special
events, certain promotions and holiday travel may vary; please contact your
travel advisor.

Learn more


BEST RATE GUARANTEE

Make a confirmed reservation online using www.clubmed.us . We guarantee you will
always get the lowest rate when you book with us online using www.clubmed.us or
we’ll match the lower rate and give you an extra 10% discount.
For more information on our Best Rate Guarantee>

Learn more


TRANSPORT ASSISTANCE

By booking your transport with Club Med, you benefit from unique support at each
stage of your trip. Thanks to the know-how of our Club Med Travel Expert
Designers, you can create your tailor-made itinerary and modify it in the event
of the unexpected. When you arrive at your destination, our GO team will be
present and will take you to the Resort.

Air operations are currently often disrupted: Weather related situations, social
unrest at airports and or operating problems related to a lack of staff. Being
by your side so that you can travel with peace of mind is a promise that is dear
to us. Thus, in the event of a canceled flight or modified schedule, the Club
Med teams are at your side to offer you the best solution.

One & only point of contact: Book your stay, flights, transfers and get:

Support from our Club Med advisers to guide you throughout your reservation, 7
days a week (exceptions on Christmas Day and New Year’s Day)

The best routes (times, connections, etc.) at the best prices (economy, premium,
business class, etc.) from your departure city, as well as possible
pre-registration options (according to the terms and conditions of the airlines)
thanks to our airline partners.

Tailor-made transfers between the airport and the Resort, at attractive prices,
for everyone: families, couples, single travelers with a large number of options
depending on the destination…

Assistance with flight time and date changes (possible additional costs to be
borne by the customer)

Information on the formalities and protocols of the host countries (entry
formalities, specific Covid-19 protocols, etc.)

Learn more


SERENITY INSURANCE

For even more peace of mind, subscribe to our Serenity Insurance and benefit
from the reimbursement of your package, including your flights, in the event of
an unforeseen event, until the moment of your departure (additional cost).

What is covered by our Serenity Insurance?
· Trip cancellation: cancel your stay for free in case of unforeseen
circumstances
· Covid-19 protection: cancel your package for free in case of Covid-19 up until
the last minute
· Trip interruption
· Medical and dental coverage
· Accidental death and dismemberment
· Baggage loss or delay

Learn more
2 -


FREQUENTLY ASKED QUESTIONS


COVID-19, TESTS, VACCINATION

SUBJECT TO CHANGE BY COUNTRY'S LEGISLATION
In order to seamlessly facilitate this process in-resort, Club Med is providing
antigen testing in most of the resorts at extra cost.

Informations about tests in Resorts
Depending on the destination the tests can be done in the village, by
appointment and with extra charge or in the medical establishment around.

Where can G.M.s go to receive COVID-19 testing & attestation forms?
Antigen and PCR testing available at certain resorts or at local hospitals.

What happens if a guest tests positive for COVID-19 before returning to the
U.S.?
Since reopening, our resorts have integrated strict health & hygiene protocols
through Club Med’s ‘Safe Together’ program to prevent the spread of COVID-19. If
test is positive, guest will be asked to complete a self-isolation period in
their room and the resort team will arrange room service for food.

Can a guest from another resort come to Club Med for testing?
No, only Club Med guests will be able to access our in-resort testing.

Learn more


EMERGENCY ASSISTANCE PROGRAM

In addition to our Safe Together mission, implementing enhanced safety and
hygiene measures in our resorts, we are modifying our Emergency Assistance
Program to provide all guests traveling before December 31, 2023 with coverage
for emergency medical expenses from their departure day and during their stay,
including those related to COVID-19.

What is covered?

 * In case of sickness related to COVID-19, all healthcare expenses during your
   stay are covered: medical expenses in case of hospitalization, medical visit,
   COVID-19 Test, transportation cost to the laboratory in order to administrate
   the test.
 * In case of hospitalization, coverage will also apply for: housing cost for
   companion, accompaniment of children. Medical evacuation if the situation
   requires it.
 * In case of quarantine: the assistance center will organize housing along with
   the Resort and the health personnel.
 * If the G.M missed their intended flight: the assistance center will take
   charge and organize a new return flight following the sanitary requirements
   established by the health team.

Cost coverage in the event of Illness (including COVID disease) includes?

 * Medical evacuation and repatriation following accident and/or illness
   according to the decision of the Medical Board of Europ Assistance,

 * Advance and/or reimbursement of Hospital expenses abroad until € 75,000 incl.
   tax per beneficiary,

 * Additional reimbursement of Outpatient Medical Expenses abroad in the event
   of suspected and/or confirmed Covid-19 until € 500 incl. tax / beneciary,

 * The cost of an extended stay at the hotel: € 120 per night incl. tax and €
   250 incl. tax for a family / 10 nights or 14 nights maximum in the event of
   suspected and/or confirmed Covid-19,

What is not covered by the program?
Consequences of global COVID-19 situations in the country where the resort is
located, such as:

 * Border lockdown: per region/ per city/ airport closure/ flight cancelation/
   Resort closure…
 * Interruption of stay: following the declaration of State of Emergency
 * Quarantine: at the destination without being sick.

How much does the program cost?
There is no charge to you for this plan. The coverage is included in your Club
Med Vacation Package.

Who is eligible for this coverage?
This program is applicable to U.S. residents who have booked & paid through the
U.S.

Am I covered for before & after expenses due to COVID-19?
No, Club Med only covers medical expenses during the stay.

Does it apply to bookings realized prior to July 1st, 2020?
Yes, the assistance is retroactive and applies to all GM’s travelling by
December 31, 2023 in any worldwide Club Med Resort.

MEDICAL ASSISTANCE COVID-19 COVERAGE - EXAMPLES OF SITUATIONS DURING THE STAY
For any stay whose departure date is before December 31, 2023

Learn more


GENERAL HEALTH PROCEDURES

CASE DETECTION

What happens if a case is detected in the Resort ?
If tested positive, the person will quarantine in their room and food delivery
will be arranged.

RESTAURANT & BARS

How are we handling the buffet? Will we still have buffets available and will
guests serve themselves?
Restaurants and bars are operating as normal.
No more distancing with marks on the floors. Gel sanitizer available in resort.
Deep cleaning reinforcement.

Do we have a specific protocol for cleaning at the bar / restaurant, for
glasses, plates and utensils
Yes, reinforced cleaning/disinfection for all the elements present on the tables
(salt, pepper, sugar, etc...) after each use. Cutlery, glasses and other items
not used by GM's will also be removed and machine cleaned.

Learn more


BOOKING & CANCELLATION POLICIES

POLICIES FOR EXISTING BOOKINGS

Existing Future Travel Credit
For Future Travel Credits expiring in 2022, we are happy to offer an extension
valid for any travel date, if booked by December 31st, 2022^. The extension has
been automatically applied to all active credits; no further action is required
on your side. When you are ready to travel, book online and redeem your credit
by clicking on « Book with your Future Travel Credit » before the payment, you
will receive a confirmation up to 48 hours following your reservation.

How can you postpone or cancel a booking?
If you have an existing reservation in one of our resorts that has temporarily
ceased operations
during the time of their stay, their reservation has been automatically
cancelled and you will receive:
• A Future Travel Credit*, in your name, to travel again with us for 100% of the
paid land costs, valid for travel through two years from the original date of
travel to any Resort worldwide.
• Once you rebook for a future stay, if the Future Travel Credit* value is
higher than the cost of the
new booking, we will issue an additional Future Travel Credit for the remaining
balance, to be used for
travel through two years from the original date of travel. If you booked an
air-inclusive package
with us, they will receive a credit with the airline based on the carrier’s
specific policies (revised travel dates will depend on respective airline
policies).
• Please note, if you did not book your airfare with Club Med, please make sure
to contact the air carrier
directly to cancel your flight before time of departure.

Will Club Med inform me that my booking has been cancelled?
All Future Travel Credits will be emailed to you , within the next 4 – 6 weeks.
Therefore, there’s nothing for you to do.

What will be included in your Future Travel Credit?
In addition to 100% of the paid costs, Club Med will waive your membership fees
on their next
booking and TPM Insurance costs are included in the cost of their future travel
credit if membership and
TPM fees were charged on their original reservation.
What if I have an outstanding balance for a future Club Med stay?
› For stays in any resort that is closed at the time of scheduled travel: The
reservation will be cancelled. If the reservation was not paid in full, a Future
Travel Credit will be issued for the amount already paid on the land stay.
› For stays in any resort that is planned to be opened at the time of scheduled
travel: The due date for
their remaining balance is 45 days prior to their date of departure. If you do
not make the final
payment on time, your stay will be cancelled according to our normal
cancellation policies.

What will happen to my booking if they can’t access the new destination when
it’s time to
travel?
If your new booking should be impacted by new procedures, we will communicate
with you to help you on
travel options to consider. I want to revise/cancel their booking and have
booked their flights with Club Med; will you revise or cancel the flight
tickets?

> If you booked your flights with Club Med, you must call us before their
> departure time to
> cancel/revise your booking file.
> If you haven’t booked your flight tickets with Club Med, please contact the
> airline company before their
> departure time

POLICIES FOR NEW BOOKINGS

At Club Med, we want you to book with peace of mind. That’s why we’ve designed
our policies to reassure you when it comes to booking your next stay.

Non-refundable Rate:
This rate is non-refundable, and applicable for departures at 31+ days. No
cancellations of modifications are allowed. Should you wish to modify or cancel
your reservation, you will be charged will be 100% of the stay.

Semi-Flex Cancellation Policy:
For all booking on any Club Med resort worldwide, cancel for free up to 61 days
prior to arrival and receive a full refund on the land portion of your stay
(refund excludes membership fees, optional insurance and airfare). If you wish
to cancel or revise a booking, the following charges plus the non-refundable
membership fee, non-refundable optional insurance and non-refundable air tickets
will be assessed for all travel. Days prior to Departure Cancellation Charge
(per person):

61 days or more: No cancellation charge
60 to 31 days: 25% cancellation charge
30 to 15 days: 50% cancellation charge
14 or less: 100% cancellation charge

Blackout dates apply: for Holiday weeks (including but not limited to Christmas
week, New Year’s week) as well as for other designated peak times and special
promotions, cancellation charges are as follows:

Days prior to Departure Cancellation Charge (per person):
91 days or more: No cancellation charge
90 days or less: 100% cancellation charge
_The above policy is not applicable when booking any non-refundable rate travel.
_

Safe Together – Club Med’s Hygiene & Safety Promise

Across our resorts in the Caribbean, Mexico and Florida, we have implemented
health & hygiene protocols to ensure your total piece of mind during their stay
with us. To learn more about Safe Together visit our Safe Together section.

Emergency Medical Assistance Program

In addition to our “Safe Together” program, our Emergency Assistance Program
provides all guests travelling before April 30, 2021 with coverage for emergency
medical expenses during their stay,
including those related to COVID-19. To learn more about the COVID-19 Medical
Assistance, visit our
Emergency Assistance Program section.

Best Rate Guarantee
If you find a lower price in the future for the same travel dates, you receives
a Future Travel Credit for a value equal to the price difference applicable to
your next booking. Valid for new individual land-only bookings booked on or
after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic;
Cancun, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise,
Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle,
Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, and based
on value as written on the sales contract. Claims can be done up to 15 days
before departure. Only one claim per file. Must concern a stay identical in all
criteria to the original reservation, including: same Club Med resort, same
check-in and check-out dates, same category of room, same number and type of
guests (adults and children of the same age), same currency,
same payment terms and same cancellation policy. Lower price quoted must be
final, including any fees, taxes, or administration fees applied. Airfare,
membership fees and extras are not covered by this guarantee. Guarantee does not
apply to the following: group bookings, last minute deals, flash sales,
privately contracted rates, rates only accessible by user and password or with
promotional code, travel agent rates, referral reward rates, or friends and
family rates. Guarantee refers to the total price of the stay and cannot refer
to a partial price of any or all of the days it comprises. Future Travel
Certificates must be used for travel completed within one year of the original
date of travel and may be subject to restrictions. Club Med may withdraw this
offer at any time and is not responsible for errors or omissions. Void where
prohibited or restricted by law.

Are you offering any special promotions?
All our best offers can be found on our website dedicated to Travel Advisors:
http://traveladvisors.clubmed.com/

Resort Reopening Schedule

Club Med is currently following the decisions taken by international authorities
and governments worldwide to enforce travel restrictions to prevent the spread
of Coronavirus (COVID-19) along with the suspension of international flights by
airlines, and has been working diligently to implement a phased reopening of our
resorts with new hygiene measures to welcome you into a safe environment and
create new Club Med memories. As of today, Club Med is happy to announce the
reopening of the following resorts:
Club Med Columbus Isle in October 2022^

^this schedule can be subject to modifications as a result of governmental
decisions regarding border closures or travel restrictions, air travel
accessibility, or health & safety protocols.

Learn more


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programs, social gatherings, family reunions to Full Resort Buy Outs and more.

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and sustainable development policy.

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rental income.

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