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PRIVACY NOTICE
WELCOME TO OUR PRIVACY NOTICE
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WEBSITE TERMS & CONDITIONS
PRIVACY NOTICE
COOKIE POLICY
Privacy Notice
This privacy notice only applies to your use of this website. To see how we
process other types of data, including the data used in our products and
services, please see the Transparency Statements, which are also available at
the bottom of the home page.
The protection of your personal information is of paramount importance to us. We
will use data that you do choose to provide or that is being collected through
your use of the website and which can identify you, only in line with the
provisions of this Online Privacy Statement and in accordance with applicable
data protection regulations.
This Online Privacy Statement sets out the type, scope and purpose of
collecting, processing and using personal information you do choose to provide
when visiting and /or which may be transmitted via the Creditsafe website
(www.creditsafe.com/gb/en.html) (hereinafter "our website”). Please note that
the use of our website does not require you to provide any personal
information.
Personal identifiable information means any information on the basis of which an
individual (the data subject) can be identified such as e.g. name, email
address, phone number or the like. For more information on your rights of
access, rectification and erasure of any personal data that we may hold about
you, how to exercise these rights, and our contact details, please click here.
For the purpose of the General Data Protection Regulation (“GDPR”) and the Data
Protection Act 2018 (hereinafter collectively referred to as “Data Protection
Laws”) , the data controller is Creditsafe Business Solutions Limited of Bryn
House, Caerphilly Business Park, Van Road, Caerphilly (hereinafter “Creditsafe“
or “we“, “us“).
Our supervisory authority for data protection purposes is the Information
Commissioner’s Office (ico.org.uk) . If you believe that we have processed your
personal data in breach of this Online Privacy Statement or the relevant laws
and regulations, you have the right to lodge a complaint with the Information
Commissioner’s Office.
This Online Privacy Statement does not cover other websites with their own
Online Privacy Statements. We encourage you to read the Online Privacy Statement
on the other websites you visit.
By visiting our website you are accepting and consenting to the practices
described in this policy.
1. Information collected through the use of our website and use of this
information
a. Contact Forms
Our website gives you the opportunity to provide information to us by filling in
a contact form for example to register for a free trial or demo, request a quote
or information on our services, register for a webinar or indicate your interest
in a job opportunity at Creditsafe. The information you give to us may include
your name, address, email address and phone number, employer information and
information about your role.
We only collect the data that is necessary to:
Processing Purpose
Lawful basis for processing (Article 6 of the GDPR)
To provide you with the information, products and services that you request
Processing is necessary for the performance of a contract to which the data
subject is party or in order to take steps at the request of the data subject
prior to entering into a contract;
To provide you with information about other goods and services we offer that are
similar to those you have already purchased or enquired about.
The processing is necessary for the purposes of the legitimate interests pursued
by the controller, which are to be able to market its products and services,
unless you have told us not to provide such information to you;
To provide you, or permit selected third parties to provide you, with
information about goods or services we feel may interest you on the basis of the
consent you have granted
The data subject has given consent to the processing of his or her personal data
for one or more specific purposes
To personalise your experience on our website and ensure that our website is
displayed in the most effective manner for you and your computer (please review
our Transparency Statement)
The data subject has given consent to the processing of his or her personal data
for one or more specific purposes
b. Log information
When you visit our website we collect standard internet log information and
details of visitor behaviour patterns, such as:
- Date and time of your visit;
- type and version of the browser you use;
- operating system;
- your Internet Protocol (IP) address
- the full URL clickstream to, through and from our website (e.g. websites
that you have visited and products viewed or searched for, page response times,
download errors, length of visits to certain pages, page interaction (such as
scrolling, clicks and mouse-overs) and methods used to browse away from the
page);
- time zone setting; and
- plug in types and version for system administration.
We have a legitimate interest in this anonymous data since it enables us to
further develop and enhance our website. We do not make any attempt to find your
identity as a result of your visit to our website. We will not associate any
data collected in this way with any personally identifying information from any
other source in order to identify you.
c. Newsletter and Business updates
Our website offers you the opportunity to download and/or subscribe to business
updates we provide or to our 'watchdog' newsletter (hereinafter “newsletter”).
To subscribe to this information, we require a valid email address. When
subscribing to our business updates or our newsletter, we will store your IP
address as well as the date and time. This serves to protect us in the event a
third party improperly and without your knowledge makes use of your email
address to subscribe to our business updates /newsletter. We will not collect
any other data. The data thereby collected is used solely for the purpose of
sending you our business updates or newsletter. No data is transferred to third
parties, nor is any of this information matched to any information that other
components of our website may collect. If you download the business updates or
newsletter, we use onpage tracking within Google Analytics (see below). You may
cancel your subscription to the business updates / newsletter at any time. You
will find additional details in the email confirming your subscription as well
as in each business update / newsletter.
We use third party software and services for our email communications and we
track user activity to ensure we are sending relevant content and providing a
positive user experience.
d. Use of registered user customer service area
When accessing the customer service area on our website which is reserved for
registered users, you have to register using your unique user name and password.
This information will be used to verify that you are an authorized user and not
for any other purposes. In addition we will record information about the
services you have accessed through the registered user area for accounting
purposes, to comply with our statutory obligations under applicable Data
Protection Laws (e.g. to document your legitimate interest for accessing data),
for our internal statistical and analytical purposes.
e. Cookies
Our website makes use of Cookies, Pixel Tags, Local Shared Objects (also called
"Flash Cookies") and similar technologies when you are browsing our website to
enable certain functionalities of our website and to help us analyse user
behaviour on the website in order to improve the customer experience.
For more information about the cookies we use and how they work, please visit
our cookies policy click here.
You can prevent cookies from being installed by adjusting the settings on your
browser software accordingly. You should be aware, however, that by doing so you
may not be able to make full use of all the functions of our website.
f. Use of Google Analytics IP anonymization feature
Our website uses Google Analytics, a web analysis service from Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter “Google“). Google
Analytics employs so-called “cookies“, text files that are stored to your
computer in order to facilitate an analysis of your use of our website. The
information generated by these cookies, such as time, place and frequency of
your visits to our website, including your IP address, is transmitted to
Google’s location in the US and stored there.
Google states that the IP address submitted by your browser will never be
associated with other data held by Google.
We use Google Analytics with an IP anonymization feature on our website. In
doing so, Google abbreviates and thereby anonymizes your IP address before
transferring it from member states of the European Union or signatory states to
the Agreement on the European Economic Area.
Google will use this information on our behalf to evaluate your usage of our
site, to compile reports on your activity on our website for us, and to provide
us with other services related to website- and internet usage. We use that
information for statistical purposes. Google may also transfer this information
to third parties if this is required by law or to the extent this data is
processed by third parties on Google´s behalf.
We use Google Analytics including the Universal Analytics function. Universal
Analytics allows us to analyse activities on our website across various devices
(e.g. if you access our website via your laptop and later via your tablet). This
is achieved by allocating a pseudonym user-ID to each user. Such allocation is
undertaken, when you register for a user account or when you log on with your
unique username and password. No personal information will be passed on to
Google. The addition of further functionalities to Google Analytics through
Universal Analytics, does not diminish or devaluate measures taken to protect
personal data like IP-Masking or Browser-Add-ons.
You can prevent cookies from being installed by adjusting the settings on your
browser software accordingly. You should be aware, however, that by doing so you
may not be able to make full use of all the functions of our website.
Google offers a disabling option for the most common browsers, thus providing
you with greater control over the data which is collected and processed by
Google. If you enable this option, no information regarding your website visit
is transmitted to Google Analytics. However, the activation does not prevent the
transmission of information to us or to any other web analytics services we may
use. For more information about the disabling option provided by Google, and how
to enable this option, visit https://tools.google.com/dlpage/gaoptout.
You can also deactivate personalized marketing via the following link
(https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998).
More information on terms of use and data protection at Google can be found
under http://www.google.com/analytics/terms.
g. Use of Remarketing
This website uses the remarketing function of Google Inc. (see the address of
Google Inc. in point f. above). This feature is designed to show interest-based
ads to visitors to the site through the Google ad network. The browser of the
website visitor saves Cookies that allow the visitor to be recognized when they
visit websites that belong to the Google ad network. On these pages, visitors
can then be presented with ads that relate to content that the visitor
previously visited on websites that use Google's remarketing feature. According
to Google’s own statements, Google does not collect any personal data during
this process. However, if you still do not want Google's Remarketing feature,
you can always disable it by making the appropriate settings at
http://www.google.com/settings/ads. Alternatively, you can disable the use of
cookies for interest-based advertising through the Advertising Network
Initiative by following the instructions
at http://www.networkadvertising.org/managing/opt_out.asp.
h. Digital Marketing for Creditsafe.com online
At Creditsafe we engage in online advertising to keep you up to date with our
product range and to keep you informed of any promotional offers we are running.
Like many companies, we target Creditsafe adverts and banners when you are
visiting other websites that may not be linked to Creditsafe. We use a range of
digital marketing networks and ad exchanges along with technologies such as
pixels, ad tags, cookies, web beacons and mobile identifiers as well as services
offered by particular sites and social networks such as Facebook’s Custom
Audience service.
The banners and adverts you will see are used to enhance the advertising
experience we offer you and will based on the data we hold on you such as your
previous use of Creditsafe or content or adverts you have interacted with in the
past.
2. Storage and transfer of information to third parties
We will store your information on our secure servers and may share your personal
information with members of our group (which means our subsidiaries, our
ultimate holding company and its subsidiaries, as defined in section 1159 of the
UK Companies Act 2006) and third party service providers who assist us in
targeting certain audience types, tailoring advertising, improving, and
optimizing our website.
We may transfer the personal information that we collect from you to a
destination outside of the UK and, in some cases, outside of the European
Economic Area (EEA) if necessary for the processing purposes we have described
above (including where we transfer your personal information to third parties).
In these cases, staff operating outside of the EEA who work for us or one of our
suppliers may process your personal information.
By submitting your personal information, you agree to this transfer, storing or
processing.
We will ensure, where your personal information is transferred to third parties
or outside of the EEA, that appropriate measures are in place to protect your
personal information and ensure that it is processed in accordance with the Data
Protection Laws at all times.
3. Duration of data storage
We store your personal data only for as long as it is necessary to achieve the
purposes described above. Personal data will be deleted as and when it is no
longer required for the purpose or after expiration of existing legal retention
periods.
4. Links to other websites
This Online Privacy Statement does not cover the links within our website
linking to other websites. We encourage you to read the privacy statements on
the other websites you visit.
5. Changes and amendments to our Online Privacy Statement
Creditsafe may change and amend this Online Privacy Statement from time to time.
Changes will be communicated through updates on our website. We recommend that
you regularly access our website to ensure that you agree with any changes or
amendments.
6. Your rights - Access to your personal information / Right of
rectification and erasure
Pursuant to Art. 15 GDPR you have the right to request details of personal
information that we hold about you.
In case the information we hold about you is outdated or incorrect you have the
right pursuant to Art. 16 GDPR to request an update and correction of the
relevant data.
You may also have a right pursuant to Art 17 GDPR to request the erasure of
personal data we hold about you provided that we do not have a statutory
obligation or an outweighing legitimate interest to keep such data.
Under the conditions set out in Art. 18 GDPR, you have the right to restrict
processing.
Right to object according to Art GDPR:
1. Right to object on grounds relating to the particular situation:
According to Art. 21 (1) GDPR you have the right to object, on grounds relating
to your particular situation, at any time to processing of your personal data.
If you object we will no longer process your personal data unless we can
demonstrate compelling legitimate grounds for the processing which override your
interests, rights and freedoms (e.g. to assert or defend ourselves against legal
claims)
2. Right to object against marketing:
In addition, pursuant to Art. 21 (2) of the GDPR , you may also object against
the use of your data for direct marketing purposes. In this case, we will no
longer use your personal information for advertising purposes.
An objection does not require a particular form and should be directed to the
address stipulated in section 7 below.
In addition, you can contact our supervisory authority, the Information
Commissioners Office.
As far as the processing of personal data is based on your consent, you have the
right to withdraw such consent to the processing of personal data at any time,
i.e. regardless of whether it was granted prior to the entry into force of the
GDPR. The withdrawal of the consent does not affect the legality of the
processing activities carried out until the withdrawal.
7. Contact Address of the Controller
If you have any comments or questions regarding this Online Privacy Statement or
our use of your personal information, or would like to make a request, please
contact us at:
Creditsafe Business Solutions Limited
Bryn House
Van Road
Caerphilly
CF83 3GG
E-Mail: help@creditsafeuk.com
Website: https://www.creditsafe.com/gb/en.html
Telephone: 02920 886 500
8. Contact Address of the EU Representative
In accordance with Article 27 of the GDPR we have appointed an EU
representative. The contact information is as follows:
Creditsafe Ireland Limited
Block B Joyce’s Court,
Talbot Street,
DUBLIN 1
E-Mail: eudpo@creditsafe.com
Website: https://www.creditsafe.com/ie/en.html
Telephone: 01 898 3200
9. More Information on Creditsafe
Creditsafe Business Solutions Limited is a credit reference agency which
collects, records and uses personal data and company information and transfers
such data to third parties. The purpose of transferring such data to third
parties is to enable them to make decisions about entering into or maintaining
existing contractual relationships with their customers on the basis of the
customer’s ability to pay. In addition, Creditsafe collects, records, transfers
and uses company information including information on the representatives of the
companies for marketing purposes.
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