www.galleonwines.ca Open in urlscan Pro
23.227.38.65  Public Scan

Form analysis
8 forms found in the DOM

POST /localization

<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="site-languages select_custom select_custom--simple" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input
    type="hidden" name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faq"><select name="language-selector" id="language-selector" class="language-selector">
    <option value="en" selected="">en</option>
    <option value="fr">fr</option>
  </select>
  <input type="hidden" name="locale_code" id="LocaleSelector" value="en" data-disclosure-input="">
</form>

---

POST /localization

<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="site-languages select_custom select_custom--simple" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input
    type="hidden" name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faq"><select name="language-selector" id="language-selector" class="language-selector">
    <option value="en" selected="">en</option>
    <option value="fr">fr</option>
  </select>
  <input type="hidden" name="locale_code" id="LocaleSelector" value="en" data-disclosure-input="">
</form>

---

GET /search

<form class="form form--search site-actions__icon" id="Search" action="/search" method="get" role="search">
  <button type="button" class="js-search-button search-button">
    <svg class="search-icon" xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 40 40">
      <g fill="#8B6D44">
        <path d="M17.5 11C12.806 11 9 14.806 9 19.5s3.806 8.5 8.5 8.5 8.5-3.806 8.5-8.5-3.806-8.5-8.5-8.5zm0 2c3.59 0 6.5 2.91 6.5 6.5S21.09 26 17.5 26 11 23.09 11 19.5s2.91-6.5 6.5-6.5z"></path>
        <path d="M22.593 25.424l1.269-1.546 6.182 5.078-1.27 1.546z"></path>
      </g>
    </svg>
  </button>
  <div class="form--search__content">
    <div class="container">
      <button class="form--search__button" type="submit">
        <svg title="Submit" xmlns="http://www.w3.org/2000/svg" class="search-icon" viewBox="0 0 40 40">
          <defs></defs>
          <g fill="#8B6D44">
            <path d="M17.5 11C12.806 11 9 14.806 9 19.5s3.806 8.5 8.5 8.5 8.5-3.806 8.5-8.5-3.806-8.5-8.5-8.5zm0 2c3.59 0 6.5 2.91 6.5 6.5S21.09 26 17.5 26 11 23.09 11 19.5s2.91-6.5 6.5-6.5z"></path>
            <path d="M22.593 25.424l1.269-1.546 6.182 5.078-1.27 1.546z"></path>
          </g>
        </svg>
      </button>
      <label for="Search-Query" class="label-hidden">Search</label>
      <input class="form--search__input" type="search" name="q" id="Search-Query" value="" placeholder="Search">
      <div class="form--search__close">
        <svg viewBox="0 0 413.348 413.348" xmlns="http://www.w3.org/2000/svg">
          <path d="M413.348 24.354L388.994 0l-182.32 182.32L24.354 0 0 24.354l182.32 182.32L0 388.994l24.354 24.354 182.32-182.32 182.32 182.32 24.354-24.354-182.32-182.32z"></path>
        </svg>
      </div>
    </div>
  </div>
</form>

---

<form class="form form--between">
  <input class="filter_input size-md" type="text" placeholder="Search...">
  <div class="select_custom" id="all">
    <select class="sort_select">
      <option value="all">All Categories</option>
      <option value="account">account</option>
      <option value="customization">customization</option>
      <option value="general">general</option>
      <option value="newsletter">newsletter</option>
      <option value="orders">orders</option>
      <option value="payment">payment</option>
      <option value="products">products</option>
      <option value="returns">returns</option>
      <option value="saq">saq</option>
      <option value="shipping">shipping</option>
    </select>
  </div>
</form>

---

POST /contact#NewsletterForm

<form method="post" action="/contact#NewsletterForm" id="NewsletterForm" accept-charset="UTF-8" class="form form--newsletter" novalidate="novalidate"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
  <div class="form--newsletter__item form--newsletter__item--infos">
    <h3 class="h3-title">Subscribe to our newsletter</h3>
    <p class="form--newsletter__text">Be the first to know about our special offers &amp; upcoming events.</p>
  </div>
  <div class="form--newsletter__item form--newsletter__item--fields">
    <input type="hidden" name="contact[tags]" value="newsletter">
    <label class="visually-hidden" for="NewsletterForm-fname">First Name</label>
    <input type="text" class="form--newsletter__input form--newsletter__input--fname" name="contact[first_name]" id="NewsletterForm-fname" value="" placeholder="First Name" aria-label="First Name" aria-required="true" autocorrect="off"
      autocapitalize="off" required="">
    <label class="visually-hidden" for="NewsletterForm-lname">Last Name</label>
    <input type="text" class="form--newsletter__input form--newsletter__input--lname" name="contact[last_name]" id="NewsletterForm-lname" value="" placeholder="Last Name" aria-label="Last Name" aria-required="true" autocorrect="off"
      autocapitalize="off" required="">
    <label class="visually-hidden" for="NewsletterFormemail">Email address</label>
    <input type="email" class="form--newsletter__input form--newsletter__input--email" name="contact[email]" id="NewsletterFormemail" value="" placeholder="Email address" aria-label="Email address" aria-required="true" autocorrect="off"
      autocapitalize="off" required="">
    <button class="btn btn--submit form--newsletter__button" type="submit" name="commit">Subscribe</button>
  </div>
  <div class="form--newsletter__break"></div>
  <div class="form--newsletter__item form--newsletter__item--error">
  </div>
  <div>
  </div>
</form>

---

POST /localization

<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="site-languages select_custom select_custom--simple" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input
    type="hidden" name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/faq"><select name="language-selector" id="language-selector" class="language-selector">
    <option value="en" selected="">en</option>
    <option value="fr">fr</option>
  </select>
  <input type="hidden" name="locale_code" id="LocaleSelector" value="en" data-disclosure-input="">
</form>

---

<form class="back-in-stock__form js-back-in-stock-form">
  <div class="back-in-stock__input-group">
    <input name="id" type="hidden" class="js-bis-variant-id" value="">
    <input type="email" class="back-in-stock__input-email js-back-in-stock-email-input" value="" placeholder="Email Address" aria-label="Email Address" aria-required="true" autocorrect="off" autocapitalize="off" required="">
    <p class="js-bis-notification-message">
      <span class="back-in-stock__notification js-bis-error-1">The email address you entered in invalid</span>
      <span class="back-in-stock__notification js-bis-error-2">The email you've entered is already subscribed</span>
      <span class="back-in-stock__notification js-bis-success">Your notification has been registered</span>
    </p>
  </div>
  <button class="back-in-stock__btn button button-text" type="submit">Email me when available</button>
</form>

---

POST /account/login

<form method="post" action="/account/login" id="CustomerLogin" accept-charset="UTF-8" class="form form--customer-login"><input type="hidden" name="form_type" value="customer_login"><input type="hidden" name="utf8" value="✓">
  <div>
    <div class="form__field">
      <label class="visually-hidden" for="CustomerLogin-CustomerEmail">Email</label>
      <input type="email" class="form--newsletter__input form--newsletter__input--email " name="customer[email]" id="CustomerLogin-CustomerEmail" value="" placeholder="Email" aria-label="Email" aria-required="true" autocorrect="off"
        autocapitalize="off" required="">
    </div>
    <div class="form__field">
      <label class="visually-hidden" for="CustomerLogin-CustomerPassword">Password</label>
      <input type="password" name="customer[password]" id="CustomerLogin-CustomerPassword" placeholder="Password" class="input form--newsletter__input form--newsletter__input--email ">
    </div>
    <p class="form__field--forget-password"><a href="/account/login?view=recover" class="is-link" id="RecoverPassword">Forgot your password?</a></p>
  </div>
  <div class="form__actions">
    <button class="btn btn--submit" type="submit">Login</button>
    <a href="/account/register" class="btn btn__sign-up">Sign up</a>
  </div>
</form>

---

Text Content

Skip to content
All Wines
* Red Wine
* White Wine
* Rosé Wine
* Champagne & Sparkling wines
* Organic wines
* Wines under $40
* Women in Wine
France
* Burgundy
* Bordeaux
* Italy
* Spain
* Large Format
* Accessories
* Vertical Collection
Recevez les offres exclusives
ENJOY FREE DELIVERY AT AN SAQ LOCATION NEAR YOU
ON QC
en fr
 * Boutique
   * All Wines
     * Red Wine
     * White Wine
     * Rosé Wine
     * Champagne & Sparkling wines
     * Organic wines
     * Wines under $40
     * Women in Wine
   * France
     * Burgundy
     * Bordeaux
     * Italy
     * Spain
     * Large Format
     * Accessories
     * Vertical Collection
 * Explore
   * Varieties
   * Regions
   * Producers
 * Our Roots
   * Who We Are
   * Our Philosophy
   * Our Team
   * Work With Us
 * Our services
   * Personalized services
   * Events
 * Exclusive newsletter

 * My Account
 * FAQs
 * Contact Us


 * Boutique
   All Wines
   * Red Wine
   * White Wine
   * Rosé Wine
   * Champagne & Sparkling wines
   * Organic wines
   * Wines under $40
   * Women in Wine
   France
   * Burgundy
   * Bordeaux
   * Italy
   * Spain
   * Large Format
   * Accessories
   * Vertical Collection
   Recevez les offres exclusives
 * Explore
   * Varieties
   * Regions
   * Producers
 * Our Roots
   * Who We Are
   * Our Philosophy
   * Our Team
   * Work With Us
 * Our services
   * Personalized services
   * Events
 * Exclusive newsletter

ON QC
en fr
Search



PRODUCTS




EXPLORE




OTHER


0


FAQ


GOT A QUESTION?



No need to worry as you will find here the answers to all the most frequently
asked questions regarding our online wine boutique.



If you can't find the answer to your question, don't hesitate to contact us!

All
Categoriesaccountcustomizationgeneralnewsletterorderspaymentproductsreturnssaqshipping


ACCOUNT


DO I NEED TO CREATE AN ACCOUNT IF I WANT TO ORDER ONLINE?

No, but it will be necessary to provide us with your personal information.
However, there are many advantages to creating an account: you can view the
status of your current and previous orders, store multiple shipping addresses to
expedite transactions, and manage the receipt of emails notifying you of special
offers and new products.


WHAT TYPE OF COMMUNICATION CAN I EXPECT TO RECEIVE IF I CREATE AN ACCOUNT?

You will only receive emails that relate to your account or orders you have
placed. Messages regarding special offers and new deliveries will only be sent
to account holders who have opted-in to receive these messages. Account holders
may opt out of receiving these messages at any time by simply changing their
preferences.


HOW DO I CREATE AN ACCOUNT?

To create an account, click here.


HOW DO I CHECK IF I ALREADY HAVE AN ACCOUNT?

If you don't remember if you have already created an account or not, click on
the "My Account" icon at the top right and then on "Forgot your password? You
will be prompted to enter your email address. If no account is linked to this
email address, you will see an error message. You can then choose to create an
account.


HOW DO I UPDATE MY PERSONAL INFORMATION?

 1. Log in and click on "My Account".
 2. At the bottom of the page, click on "ADD / VIEW ADDRESSES".
 3. Locate the section you wish to update (e.g. personal information, billing or
    preferences) and click "Edit".
 4. Once you have entered the updated information, click "Save".


HOW DO I CHANGE MY BILLING OR SHIPPING ADDRESSES?

 1. Log in and click on "My Account".
 2. Click on "Add a new address" and fill in the required fields. Indicate if
    the new address is now your primary billing address or your primary shipping
    address.
 3. Your billing address can be the same as your shipping address.
 4. If you need to update your addresses, click the "Edit" button next to the
    address you wish to update.
 5. Enter the new information and click "Save Changes".
 6. If you wish to delete an address, click the "Delete Address" button next to
    the address you wish to delete.


WHAT DO I DO IF I FORGET MY PASSWORD?

If you forget your password, follow these steps:

 1. Click on the "Your Account" icon in the upper right corner of the home page
    and then click on "Forgot your password?".
 2. Enter your email address and click "Submit".
 3. We will send you a link to reset your password.
 4. If you have not received the password reset link within 10 minutes, check
    your spam/junk mail folder.
 5. When you receive the password reset email, click on the link. You will be
    redirected to on.galleonwines.ca where you will be asked to enter your email
    address and the temporary password included in the email.


HOW DO I LOG OUT OF MY ACCOUNT?

 1. Click on the user icon (in the upper right corner of the page).
 2. Click on the "Logout" button under "My Account."


CUSTOMIZATION


WHAT LEVEL OF SERVICE PERSONALIZATION DO YOU PROVIDE COMPARED TO YOUR
COMPETITORS?

At GALLEON, we are committed to offering personalized advice, according to the
needs and preferences of our clients. GALLEON listens to its clients and our
consultants offer to find a rare vintage, a large format, a specific
appellation, etc., thus enriching their experience and the GALLEON portfolio. We
also count among our clients many private companies and Foundations that trust
us to organize tailor-made events with their clients or employees. For a
personalized request, contact us now, it will be our pleasure to serve you!


GENERAL


IS GALLEON LIMITED TO ENTHUSIASTS? DO I NEED TO BE REFERRED BY A FRIEND?

GALLEON is for connoisseurs and novices alike who want to explore the exciting
world of wine! There is no need to be recommended, simply become a member by
registering on our site to have access to the products. All our wines are
carefully selected by our team of experts to offer you high quality products
every time.


HOW TO ORDER ON THE GALLEON WINE BOUTIQUE?

The process of purchasing from our online wine boutique is quite simple. When
you order products from the boutique, only the payment of the service fee is
required. Then, the order will be completed for delivery to your preferred SAQ
store. Upon receipt of the products at the SAQ store, a second payment will be
required to pick up your order.


WHY DO YOU ONLY OFFER PURCHASE BY THE CASE, NOT BY THE BOTTLE?

The SAQ requires us to resell our wines as Private Imports in full cases. In
order to facilitate access to the most expensive wines, GALLEON is working with
its producers to modify the packaging at the source. We are already offering
some of the best vintages in three-bottle cases, and even single cases for some
Magnums and Jeroboams.


DO RESTAURANTS OFFER GALLEON WINES?

Of course we do! Many restaurants in Quebec trust us, including the best
restaurants in the province. Contact us (info@galleonwines.ca) and we will be
happy to recommend a restaurant that offers your favorite wine.


DOES THE CONSUMER HAVE TO BUY ON THE WEBSITE?

For the advantage of self-service, yes. You can also contact our consultants by
phone or email. Contact customer service at 514-241-8070 or by email at
info@galleonwines.ca.


CAN I BUY YOUR PRODUCTS IN ONTARIO OR ELSEWHERE IN CANADA?

You can make purchases in all Canadian provinces. If you are in Ontario, please
visit our GALLEON Ontario website. For other provinces, contact our customer
service or a sales representative.


HOW DO YOU CHOOSE YOUR PRODUCERS AND WHAT RELATIONSHIPS DO YOU HAVE WITH THEM?

Above all, the wines we choose, we love! We taste all the wines we import as a
team. The selection of GALLEON products is an essential process to ensure that
we offer you high quality wines. Our producers share the values of authenticity,
respect for terroir, and elegance in style. We have some of the best producers
in the world, but also more confidential estates, whose wines or people we have
been seduced by! We believe deeply in the human relationship with our producers.
We know each of them, and we strive to build long-term relationships of trust
with them.


NEWSLETTER


HOW CAN I FIND OUT ABOUT CURRENT PROMOTIONS?

Subscribe to the GALLEON Club to stay on top of new arrivals and our high
quality wine selections! Be among the first to know about our exclusive offers
and upcoming events.


ORDERS


WHY IS THE PRICE DISPLAYED ON THE BOUTIQUE NOT THE AMOUNT TO BE PAID WHEN
ORDERING?

The price displayed on the GALLEON boutique is the exact amount (including
taxes) that you will have to pay to receive your products. However, the payment
is done in 2 steps: the first payment of the service fees when ordering on the
website and the second payment when receiving your products at the SAQ store.


HOW TO BUY ON WWW.GALLEONWINES.CA

It is possible to buy on our store as a guest or by creating a user account. To
create an account, click here.


WHAT HAPPENS AFTER I PLACE AN ORDER?

When you purchase products online, you will receive an email confirmation and
the SAQ store you selected when you placed your order will contact you when your
products are available for pickup. If you do not hear from your SAQ store,
please contact our customer service department.


IF I HAVE TROUBLE PLACING AN ORDER OR HAVE QUESTIONS ABOUT MY ORDER, WHO DO I
CONTACT?

Please contact customer service at info@galleonwines.ca or by phone at
514-241-8070, Monday to Friday between 9am and 5pm (Eastern time).


CAN I CHANGE MY ORDER (ADD, REMOVE OR REPLACE ITEMS)?

You cannot change the details of your order once it has been placed. If you wish
to add to quantities already ordered, you must place a new order. If a change is
urgent, please contact our customer service department at info@galleonwines.ca.


WHAT SHOULD I DO IF THE ORDER I RECEIVE IS DAMAGED?

If the package you receive was damaged during shipment, please contact customer
service at info@galleonwines.ca or by phone at 514-241-8070, Monday to Friday
from 9am to 5pm (Eastern time).


CAN I CANCEL AN ORDER?

Online orders are final and cannot be cancelled. If an order cancellation is
urgent, please contact our customer service department at info@galleonwines.ca.


PAYMENT


HOW DO I PAY FOR MY ORDER?

You can pay with VISA, MasterCard, or American Express. You will need to provide
all required information at the time of ordering, including the credit card
number, security code and expiration date, and the billing address associated
with the card.


WHEN WILL MY ORDER BE BILLED?

Once your order is placed, your credit card account will be charged.


WILL I RECEIVE A FINAL RECEIPT?

Yes a final receipt will be provided with your order and an email will also be
sent to you.


PRODUCTS


HOW CAN I BE SURE THAT THE WINES I PURCHASE THROUGH GALLEON HAVE BEEN PROPERLY
STORED/TRANSPORTED TO ENSURE THEIR QUALITY?

Transportation to storage in Quebec is provided by the SAQ. Our transportation
partner ensures the delivery of orders to your preferred location. The SAQ uses
appropriate processes to ensure that the quality of our products is maintained
throughout the journey.


HOW DO I KNOW IF A PRODUCT IS AVAILABLE FOR PURCHASE ONLINE?

If a product is available for purchase online, you will see an "Add to Cart"
button next to the product description.

If the product is out of stock, you will see an "Out of Stock" indication on the
product page and you can choose to receive an email alert when the product is
available again.


WHAT SHOULD I DO IF A PRODUCT IS OUT OF STOCK?

You can click on "Notify me" and enter your email address. You will be notified
when the product is back in stock. You can also contact our customer service
(info@galleonwines.ca). They will be happy to advise you.


WHY CAN'T I ADD SOME PRODUCTS TO MY CART?

Only products that are available for purchase online can be added to your cart.
If an item is marked as available for purchase online, but you cannot add it to
your cart, the product is out of stock or sold out. If a product is not
available for purchase online, there will not be an "Add to Cart" button next to
the product description. If the problem persists, please contact our customer
service department at info@galleonwines.ca.


RETURNS


WHAT CAN I DO IF A PRODUCT IS DEFECTIVE? CAN I RETURN IT AND GET A REFUND?

Yes, please visit our Return Policy for more details.


SAQ


DOES THIS SITE RESPECT THE RULES ESTABLISHED BY THE SAQ REGARDING PRIVATE ORDERS
AND THE LAWS OF THE PROVINCE?

Yes, we have taken care to check all the established rules in order to comply
with them.


SHIPPING


WHAT DELIVERY METHOD DO YOU OFFER?

Orders will be delivered free of charge to any of the 145 SAQ stores authorized
to handle private imports. Our website will indicate which stores offer in-store
pickup. You will be asked to select the SAQ store where you wish to pick up your
order.


CAN I SEND SOMEONE TO PICK UP MY ORDER FOR ME?

Yes, you can have someone pick up your order on your behalf. This person must be
over 18 years of age and must present the order number or delivery confirmation
email and a valid form of identification (driver's license, passport, Canadian
citizenship card or other valid government-issued photo identification).


WHAT ARE THE COSTS ASSOCIATED WITH DELIVERY TO REMOTE AREAS?

Delivery to SAQ stores is offered free of charge. To consult the list of stores
available for delivery, see this document.

 * Expertly Curated Fine Wines
 * Secure Payment
 * A simple and transparent process


SUBSCRIBE TO OUR NEWSLETTER

Be the first to know about our special offers & upcoming events.

First Name Last Name Email address Subscribe




CUSTOMER SERVICE

 * My Account
 * How to order
 * Delivery & Returns
 * FAQs
 * Contact Us

ABOUT US

 * Who We Are
 * Our Philosophy
 * Our Team of Experts
 * Work With Us

GET IN TOUCH

(514) 932-2626 info@galleonwines.ca
 * 
 * 
 * 
 * 
 * 

© 2022 GALLEON | All Rights Reserved. | You must be over 18 years old to shop on
this website.

ON QC
en fr

 * Privacy Policy
 * Terms of Use


CART

Your cart is currently empty.

Continue shopping




EMAIL WHEN AVAILABLE

Register your email address below to receive an email as soon as this becomes
available again.




The email address you entered in invalid The email you've entered is already
subscribed Your notification has been registered

Email me when available

We'll notify you when this product is in stock. We don't share your address with
anybody else.






LOGIN

Email
Password

Forgot your password?

Login Sign up