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India

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 * Who we serve
   * ORGANIZATIONS WE SERVE
     * Local governmentConnecting local government with the constituents they
       serve
     * State governmentCustomer experience solutions for state governments
     * EducationProgressing education with connective technologies
   * COLUMN 2
     * Federal governmentEmpowering engaging, equitable, and transparent
       experiences
     * Special districtsConnecting special districts and the communities they
       serve
   * GOVERNMENT FOR EVERYONE
     * Trust and equity reimagined through CXRevamping CX for a user-centric
       approach involves adapting tools to embody a service-oriented mindset.
     * Read more
 * Solutions
   * GOVERNMENT EXPERIENCE CLOUD
     * Technology, experience services, and data-driven insightsBringing
       together cutting-edge technology, experience services, and data-driven
       insights to transform the way people interact with government.
     * Explore the Government Experience Cloud
   * CONNECTED TECHNOLOGIES
     * Agenda & meeting managementStreamline meeting and video processes
     * Websites & CMSImplement customer experience solutions
     * Digital services, forms & PCLStreamline workflows and permitting
     * Digital communication & engagementBuild trust and engage residents
     * Public records & STR complianceTransform records and STR management
     * View all products
   * EXPERIENCE SERVICES
     * Customer experience servicesThe Granicus team is here to help
     * Digital agency & consulting servicesGranicus Experience Group (GXG)
     * World-class supportSupporting you to achieve your goals
 * Resources
   * LEARN & CONNECT
     * Success storiesLearn from the success of your peers
     * BlogsThe latest thoughts in digital government
     * Tools & guidesSupporting a digital transformation journey
   * COLUMN 2
     * EventsJoin online webinars and in-person events
     * On-demand webinarsGovernment thought-leader hosted webinars
     * All resourcesDiscover, learn, share
   * SPOTLIGHT STORY
     * Coos Bay, OregonUtilizing technology to redefine how you serve and engage
       with your community.
     * Read success story
 * About
   * OUR MISSION
     * Empowering change to shape the futureAt Granicus, our mission is to help
       better engage governments and the people they serve. Join our team and be
       a part of something exceptional.
     * Careers
   * ABOUT GRANICUS
     * CompanyGranicus, a trusted partner
     * CareersWhat we do matters
     * News & pressStay up to date on government
     * AwardsImpact through innovation
   * QUICK LINKS
     * Get customer supportAccess our support portal
     * Contact usHow can we help?
 * Book a demo


 * Who we serve
   
   * Local Government
   * State government
   * Federal government
   * Education
   * Special districts
 * Solutions
   
   * Government Experience Cloud
   * Meeting & agenda management
   * Digital services & forms
   * Digital communication & engagement
   * Websites & CMS
   * Public records & compliance
   * Product directory
 * Resources
   
   * Success stories
   * Blogs
   * Tools & Guides
   * Events
   * On-demand webinars
   * All resources
 * About
   
   * Company
   * Careers
   * News & press
 * Contact Us
   
   * Contact
   * General support
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   * Host Compliance
   * OpenForms
   * More products
 * Book a demo

TRANSFORM THE GOVERNMENT EXPERIENCE


BUILD MEANINGFUL CONNECTIONS WITH EVERY DIGITAL INTERACTION

Improve service delivery

Foster community engagement

Drive operational efficiency

Start your journey

INSPIRING OUTCOMES


EVERY TOUCHPOINT HAS AN IMPACT

Community members reached and engaged Subscribers engaging on critical issues
Increase in user satisfaction Increase in service adoption Reduced staff time
through efficiency
 * 100X
   Community members reached and engaged
 * 1M+
   Subscribers engaging on critical issues
 * 70%
   Increase in user satisfaction
 * 275%
   Increase in service adoption
 * 80%
   Reduced staff time through efficiency

100X
Community members reached and engaged



SERVE THE WHOLE COMMUNITY WHERE THEY ARE, ON THEIR TERMS

Serve the public in the way they want: Government meetings online and on-demand;
automated language and accessibility tools; email and SMS messaging; information
hubs optimized for desktop and mobile; and more.

LEARN HOW MANCHESTER, CT, SUPERCHARGED THEIR COMMUNITY OUTREACH BY 100X USING
GOVERNMENT EXPERIENCE CLOUD (GXC)… VIEW THE STORY

Explore the Government Experience Cloud (GXC)

1M+
Subscribers engaging on critical issues



GROW YOUR REACH AND EXPAND YOUR AUDIENCE

Granicus’ Customer Experience Services combines human-centered strategies with
our 330 million-strong opt-in subscriber network to grow your audience and bring
them from awareness to action.

LEARN HOW VETERANS AFFAIRS COMBINED ENGAGEMENT CLOUD WITH GXG TO GROW
SUBSCRIPTIONS FOR CRITICAL COMMUNICATIONS… VIEW THE STORY


70%
Increase in user satisfaction



DIGITAL SERVICES THAT DELIVER FOR THE PEOPLE

See 80% fewer walk-ins, reduce costs, generate revenue, and ensure a better
experience for all with digital services like permitting and licensing, public
records requests, 311 and service requests, websites, engagement hubs, and
online forms.

LEARN HOW GAINESVILLE, FL, USED SERVICE CLOUD TO INCREASE USER SATISFACTION AND
EMPLOYEE EXPERIENCE… VIEW THE STORY

“Once we started using Granicus, we saw an enormous increase in the number of
applications to our citizen boards.”
City of San Jose, California
275%
Increase in service adoption



UNDERSTAND WHAT YOUR COMMUNITY REALLY WANTS

Provide more relevant government services by engaging and communicating with
your community using targeted outreach strategies, two-way feedback channels,
and data to create a clear view of who you serve and what they want from their
government.

SEE HOW LEAMINGTON, ON, USED ENGAGEMENT CLOUD TO UNDERSTAND THEIR COMMUNITY AND
INCREASE PUBLIC TRANSPORTATION RIDERSHIP… VIEW THE STORY


80%
Reduced staff time through efficiency



DO MORE WITH WHAT YOU HAVE

Increase operational efficiency by 25-80%, recover lost revenue streams, and
streamline workflows and compliance by automating public records requests,
meetings and agenda management, short-term rental compliance, and other complex,
time-intensive tasks.

FIND OUT HOW PARACHUTE, CO, USED OPERATIONS CLOUD TO SAVE TIME AND MONEY WHILE
REDUCING STRESS IN THE CLERK’S OFFICE… VIEW THE STORY


GOVERNMENT EXPERIENCE CLOUD


START TRANSFORMING HOW PEOPLE EXPERIENCE GOVERNMENT

Our government experience solutions bring together technology, services, and
data insights to drive better outcomes and impact.

Connected technology

Technology designed to help government create seamless, human-centered customer
experiences.

Experience services

Trusted experience advisors empower governments to design, support, and deliver
measurable outcomes.

Data-driven insights

Better understand your community using insight from our collective 30B+ annual
interactions.

Government Experience Cloud
GRANICUS IN ACTION


INNOVATING WITH TECHNOLOGY

The City of Olathe set out to create a digital transformation, but instead, they
got a more transparent, informed, and united city. With the Government
Experience Cloud at the center, City of Olathe modernized government operations
from top to bottom.

"Olathe's success can also be measured by its ability to continue evolving and
adding to its experience, knowing everything will work seamlessly together."
Scott Meyer, Digital Programs Manager
Success story

GRANICUS IN ACTION


TRANSFORMING ENGAGEMENT

King County Elections knew they wanted to increase Washington’s voter turnout,
they just didn’t know how. Partnering with the Granicus Experience Group, we
worked to increase transparency in the vote-by-mail process, which led to higher
turnout in elections. 

"This feels like an exercise in radical transparency [leading to] greater turn
out, greater cure rates, and more voices being heard.”
Jaclyn Adams, Project Manager
Success story

GRANICUS IN ACTION


SERVING CRITICAL COMMUNITIES

In the first two years of working with Granicus Experience Group (GXG),
Department of Veterans Affairs National Center for PTSD increased subscribers by
275% and increased annual pledge support 400% during PTSD Awareness Month. 

“If it hadn’t been for the GXG partnership there would have been no way for us
to know the difference in types of communications our audience wanted and
needed."
Peggy Willoughby, Director of Communications
Success story

GRANICUS IN ACTION


CONNECTING EVERYONE

Coos Bay wanted a new website, but what they got what an integrated
communication platform and engaged users. Through active listening, clients and
staff participated in making their digital presence everything they needed. 

“I walked in the door saying, ‘Give me a new website, email, and meetings
platform.’ And we got that!... You helped us reinvent what government looks like
in our community.”
Nichole Rutherford, Assistant City Manager
Success story

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RESOURCES


DISCOVER, LEARN, SHARE


2024 CLERK VIRTUAL SUMMIT

Read more


ENHANCING FEDERAL CX IN 2025: THE ROLE OF DATA, AI, AND DIGITAL ENGAGEMENT

Read more


2024 PUBLIC RECORDS COMPLEXITY BENCHMARK REPORT

Read more


VETERANS AFFAIRS IS POISED TO BRING ENHANCED PERSONALIZATION TO CUSTOMER
ENGAGEMENT

Read more


SIX ESSENTIAL TYPES OF SMS FOR GOVERNMENT COMMUNICATIONS

Read more


MEASURE WHAT MATTERS: 7 KEY METRICS FOR EFFECTIVE EMAIL CAMPAIGNS

Read more
All resources
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BEGIN THE JOURNEY


READY TO DELIVER EXCEPTIONAL OUTCOMES?

Book a demo
 * COLUMN 1
   * Markets
     * Local government
     * Special districts
     * State government
     * Education
     * Federal government
     * Canadian government
   * Solutions
     * Government Experience Cloud
     * Meeting & agenda management
     * Digital services, forms & PCL
     * Digital communication & engagement
     * Websites & CMS
     * Public records & STR compliance
   * Outcomes
     * Improve service delivery
     * Foster community engagement
     * Drive operational efficiency
 * COLUMN 2
   * Resources
     * Learning center
     * Blogs
     * Events
     * Tools & guides
     * Metrics
     * Success stories
     * Webinars
   * Why Granicus?
     * Company
     * News and press
     * Careers
     * Digital awards
     * World-class support
   * Contact
     * Book a demo
     * Contact us
     * Get support

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solutions Host Compliance Swagit fully-managed and partially-managed video
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OneMeeting agenda management Boards and Commissions Peak agenda management
govAccess OpenCities Intranet AMANDA OpenForms govService EngagementHQ Legistar
agenda management
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