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Securitas
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Securitas







 * Services
    * Integrated Guarding
   
    * On-site Security & Guarding
      * SecuritasVision
      * Forecasted Security
      * Access Control Solutions
      * Vaccine Supply Chain Solutions
   
    * Mobile Guarding
      * Mobile Patrol Services
      * On-Demand Response Services
      * Technology-based Services
      * Corporate Social Responsibility & Sustainable Delivery
   
    * Remote Guarding
      * Remote Perimeter Protection
      * Remote Entry/Exit Management
      * Remote Patrol
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      * Remote Alarm Verification
      * RGGo
      * RGWatch
   
    * Electronic Security
   
    * Global Leader in Risk Management

 * Why Securitas
    * Client Case Studies
   
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      * Aviation Division by Global Elite Group
      * Global Clients Amercias
      * Securitas Healthcare Division
      * Manufacturing
      * Oil, Gas & Petrochemical Division
      * Paragon Systems
      * Security Response Services
   
    * Thought Leadership
      * 2021 Top Security Threats
      * Security Insights
      * Security Spotlight
   
    * Business Approach
      * Risk Assessment
      * National Communications Center

 * About Us
    * Securitas USA
   
    * Our Values
   
    * Our Purpose
   
    * Our History
   
    * Our Strategy
   
    * Our Partners
      * SAFETY Act
      * Our Industry Associations
      * In Our Community
      * Securitas Procurement
   
    * Our Responsibility
   
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    * Securitas Group

 * Careers
    * Apply
   
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      * Applying
      * Hiring
   
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      * Security Officer Training
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    * We Support Veterans
   
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      * Meet our Security Officers of the Year
   
    * Diversity and Inclusion
   
    * The Securitas Hotline
   
    * District Manager Careers
      * Where Have You Come From?

 * News
    * Securitas USA Media Contact

 * Contact Us
    * Office Listing

 * Client Login

 1. Home
 2. Why Securitas
 3. Business Approach
 4. National Communications Center


NATIONAL COMMUNICATIONS CENTER

Securitas USA maintains a 24/7 National Communications Center. The Securitas
National Communications Center is a state-of-the-art customer care and response
center that supports Securitas operations and Securitas clients nationwide.



THE SECURITAS NATIONAL COMMUNICATIONS CENTER (NCC) OFFERS WORLD-CLASS
ACCESSIBILITY.

Security requirements don’t stop when your business closes. Situations can arise
at any hour - day or night. That’s why Securitas USA maintains a 24/7 National
Communications Center (NCC). When our local offices close, the NCC takes over,
helping to ensure that our clients and officers obtain any needed assistance.

 

EXPERT, PERSONALIZED SERVICE

The Securitas NCC, located in Charlotte, NC, serves client needs and provides
Post Confirmation for security officers. Every question, alert and reported
incident receives individual attention. All calls are voice-recorded to document
each event and situation.


WORKING TOGETHER WITH LOCAL OFFICES

While national in scope, the NCC works closely with our local offices. At the
end of the business day, our telephone systems from across the country
automatically forward office calls to the NCC. The NCC’s security-trained staff
can easily access local office information for a quick, effective response.


POST CONFIRMATION (POCO®) SYSTEM

Our PoCo system verifies the location and status of Securitas’ 88,000+ officers
across the country. This value-added service objectively confirms that security
officers are at their posts, safe and working diligently to protect your
facility. If an officer does not confirm his or her location, the NCC is
instantly notified and ready to react.



UNINTERRUPTED SERVICE PROVIDED 24/7

You can depend on the NCC’s reliability and our full disaster recovery
capability. We use the ultimate in backup systems, including multiple phone
companies and telephone switches, uninterruptible power supplies and redundant
computer systems. These continuously tested systems allow for seamless backup,
ensuring our dedicated team is always ready to serve you.

 

The Securitas NCC Advantage

The NCC is one more way Securitas delivers the people, technology and knowledge
that offer the best customer service in the industry, providing:

 * A staff of security-trained professionals available 24/7, every day of the
   year.
 * Advanced software recording of all call activity for quality assurance.
 * A PoCo system that helps to ensure officer safety and diligence.
 * Access to our centralized incident capture and reporting services.
 * Redundant backup systems that deliver continuous availability of Securitas
   management.


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SECURITAS USA

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POLICIES

 * Privacy Policy
 * Site Policy
 * Responsible Disclosure
 * Site Map


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PRIVACY PREFERENCE CENTER

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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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