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Submitted URL: https://reschedule3ukdelivery.com/
Effective URL: https://www.evri.com/coronavirus-response
Submission: On July 11 via automatic, source urlscan-observe — Scanned from DE
Effective URL: https://www.evri.com/coronavirus-response
Submission: On July 11 via automatic, source urlscan-observe — Scanned from DE
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Personal Business Log in Sign up Send Send a parcel Bulk send New Quick send Send international parcels How to wrap a parcel How to send a parcel What I can and cannot send Parcel size and weight guide Track Track a parcel Return Return a parcel How to return a parcel Our Services Our services Our prices Evri mobile app International services Evri video Courier services Next day delivery Weekend delivery Alexa Google Assistant Integrations ParcelShops ParcelShops Lockers Print in ParcelShop Find a ParcelShop Help Help Centre FAQs Complaints procedure Guides CORONAVIRUS RESPONSE Following the recent outbreak of Covid-19 in the UK we’ve put in place a number of measures to protect our customers as well as our parcel people, so we can make sure that our business is as prepared as possible. We would like to reassure you that we’re actively following all government guidelines as health and safety remains the top priority across our business to protect our customers and our people. Public Health England has advised that people receiving parcels are not at increased risk of contracting the virus as it doesn’t survive long on non-metallic surfaces. There is currently no impact on our parcel delivery services but you will see some differences in how your courier will go about delivering your parcel from now on as we reduce physical contact. STEPS WE ARE TAKING FOR A CONTACT FREE DELIVERY Divert your parcel to a safe place We’re encouraging all of our customers to choose their preferred safe place for deliveries. If you have a tracking number for your parcel, you can go to the tracking section, choose ‘divert’ and select a safe place. This can also be done in the My places settings on the Evri app. Automatic delivery to a safe place If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there - even if there’s someone in the property. We’ll take a photo, which will be included in the delivery notification email. Steps our couriers are taking to avoid contact If no safe place is available or a signature is required, we won’t ask you to sign using a handheld device. Our courier will knock on the door and step back. When you answer, the courier will take a photo of the parcel in the open doorway as proof of delivery. CONTACT-FREE DURING THE PANDEMIC AND BEYOND We continue to work hard delivering to customers with our range of contact-free delivery and collection options. We’ll continue to do this in the future, to ensure safety and offer further convenience. We’re encouraging customers to choose their preferred safe place for deliveries by downloading our app and setting their preferences using My places. This will ensure all future Evri deliveries will be delivered to the same safe place. Alternatively, parcels can be diverted to a chosen safe place at any time during the delivery process. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there and include a photo in the delivery notification email. If a signature is required, our courier will knock on the door and step aside to allow the customer to answer. The courier will then take a photo of the parcel in the open doorway as proof of delivery. We’ve added a delivery notification for customers when non-contact deliveries are made in this way. If there is no answer, we’ll attempt delivery a total of three times before returning the parcel to the sender. When arranging a collection on our website you can select a safe place where you can leave the parcel for the courier to collect. If a safe place hasn’t been specified or isn’t available, the courier will knock on the door and step back to allow the customer to put the parcel on the doorstep. PROTECTING OUR PEOPLE We have made a £1million fund available for our self-employed couriers during the pandemic to help support them if they need to self-isolate. We also guarantee their rounds will be kept open for them on their return. All of our sites are following strict social distancing guidelines and we’re regularly updating our parcel people about measures to protect their health and wellbeing. We’re doing everything we can to support our customers and people so we can carry on delivering parcels. Send Send a parcel Send international parcel How to send a parcel What I can and cannot send How to weigh your parcel How to wrap your parcel Send a parcel Send international parcel How to send a parcel What I can and cannot send How to weigh your parcel How to wrap your parcel Track Track a parcel Track a parcel Returns Return a parcel How to return a parcel Return a parcel How to return a parcel Parcelshops ParcelShops Lockers Find a ParcelShop ParcelShops Lockers Find a ParcelShop Our services Our services Our prices Evri mobile app Alexa Google assistant Our services Our prices Evri mobile app Alexa Google assistant Help Help centre FAQs Help centre FAQs About us About us News Press Coronavirus update Cyber Security Environment, social and governance Annual Report Careers About us News Press Coronavirus update Cyber Security Environment, social and governance Annual Report Careers Terms & conditions Privacy policy Terms of use Modern slavery Accessibility Statement Additional policies © Evri 2022 | Evri is the trading name of Hermes Parcelnet Limited. Registered in England and Wales No. 03900782. Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH COOKIE SETTINGS By selecting “Accept all cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and help us improve your experience. Accept all cookies Cookie settings