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Effective URL: https://www.lumahealth.io/
Submission: On October 29 via manual from US — Scanned from CA
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</form>Text Content
* Platform Platform
Access & Retention Referrals Scheduling Waitlist Feedback Management
Registration and Prep Payments Eligibility & Verification Intake & Patient
Forms
Patient Communication Reminders and Recalls Navigator (AI Concierge)
Staff Efficiency Collaboration Hub Fax Transform (AI)
Patient Success Platform Spark Novel Workflows Safety and Security
* Who We Serve
Who We Serve Enterprise Health Systems Specialty Groups Regional & Rural Care
Primary Care
* Integrations
* EHR Integrations Bidirectional and seamless integration with all major
EHRs.
MEDITECH Oracle Health Epic NextGen NextTech
eClinicalWorks Athenahealth Veradigm Greenway
* Learn
* Learn Hub Visit the hub to find customer stories, product one-pagers, and
more from the Luma + EHR community.
Customer Stories Resources
Videos Blog
* Digital Health: On Air Tune in and subscribe to 20-minute weekly episodes
on timely topics in healthcare.
* About us
* About us
* Lumanate
* Newsroom
* Careers
Log in Get a demo
MANUAL TASKS’ WORST NIGHTMARE
Make it easier for patients who need care to get to you, and eliminate manual
work for your staff. Luma's AI-powered Patient Success Platform™ delivers better
outcomes for your organization and your patients.
Build your demo See what it does
‹›
Helping healthcare organizations help patients
Luma drives better outcomes for patients, staff, and healthcare organizations.
61 days
sooner care on average
2–3 fewer hours
daily on manual calls
47% increase
revenue on average
61 days
sooner care on average
2–3 fewer hours
daily on manual calls
47% increase
revenue on average
‹›
the luma difference
Needing care is hard. Getting it should be easy.
Say goodbye to calling down a list to reach patients and get them in for care.
Patients find you, get on your schedule, communicate with you, and prepare for
their appointments with ease. Meanwhile, staff spend fewer hours on manual tasks
and your organization succeeds.
Fewer phone calls
No paper forms/faxes
Fuller schedules
More revenue
All EHR-integrated
Expand your digital front door
✓ Outreach for referrals, tickets, orders, and recalls
✓ Patient scheduling (from Google, your website, AI-enabled voice, or SMS)
✓ Automated patient waitlist
Reach patients without calls
✓ Automated reminders (SMS, RCS, voice)
✓ Broadcast/group messaging
✓ Chatbot & AI concierge
✓ Feedback and reputation management
Check off prep tasks
✓ Simple staff checklist
✓ Intake forms & insurance
✓ Eligibility checks
✓ Patient payments
Introducing
Spark
We take a smart approach to AI technology as we deploy it throughout the Luma
platform.
NLP and AI-assisted translation enable messaging with emojis, natural responses,
and 30+ languages.
TensorFlow models and LLMs understand patient intent and summarize context.
GenAI classifies and routes faxes, helps patients self-serve, and more.
Machine learning and rules-based systems get the right communication, waitlist
offers, and next steps to the right patients.
Learn more about Spark
PLAYS WELL WITH OTHERS
Connect your EHR, RCM, payments, CRM, call center solutions, telehealth,
population health system, homegrown tools, and (almost) everything in between.
Why Luma
Deeper EHR integration, more comprehensive product, and more experienced
customizability & support than any patient engagement vendor on the market.
Luma Health is an outstanding company.
I have been very impressed with their approach, staff, integrity, and
responsiveness. I would give them a gold rating every time.
Director, November 2023
From KLAS Research Survey
“
We’re bringing in and retaining patients using Luma, and promoting OrthoNebraska
as a top choice for orthopedic care.
Reaching our referred patients quicker helps with the turnaround and the
conversion rate–working with Luma has had a direct business impact for us.”
Nikki Green Senior Manager, Patient Access
“
What I appreciate about Luma is that it is not a one-size-fits-all solution.
It consistently works behind the scenes, adapting to our specific needs. We
understand that technology is constantly evolving, and having Luma as our
partner allows us to adapt and change together.”
Nicholas Ma Senior Director, Access & Innovation
“
We see Luma as a core operating system for our key strategic objectives.
Luma’s execution and innovation is what we look for in a partner.”
Angela O’Banion CIO
“
We chose Luma because of their speed to impact.
We were looking for a group who would co-design the patient experience with us
and hit the ground running.”
Jeff Johnson VP of Innovation and Digital Business
“
The personal touch Luma brings has translated to better care for our patients.
We can provide that customized care that they need, 24/7.”
Tom Zeug COO
“
Luma has been so well received across the board at Phelps Memorial –
different departments come to me and ask how they can implement Luma into their
workflows. Luma is streamlining our entire system.”
Kurt Schmidt Director of EHR
“
We’re bringing in and retaining patients using Luma, and promoting OrthoNebraska
as a top choice for orthopedic care.
Reaching our referred patients quicker helps with the turnaround and the
conversion rate–working with Luma has had a direct business impact for us.”
Nikki Green Senior Manager, Patient Access
“
What I appreciate about Luma is that it is not a one-size-fits-all solution.
It consistently works behind the scenes, adapting to our specific needs. We
understand that technology is constantly evolving, and having Luma as our
partner allows us to adapt and change together.”
Nicholas Ma Senior Director, Access & Innovation
“
We see Luma as a core operating system for our key strategic objectives.
Luma’s execution and innovation is what we look for in a partner.”
Angela O’Banion CIO
“
We chose Luma because of their speed to impact.
We were looking for a group who would co-design the patient experience with us
and hit the ground running.”
Jeff Johnson VP of Innovation and Digital Business
“
The personal touch Luma brings has translated to better care for our patients.
We can provide that customized care that they need, 24/7.”
Tom Zeug COO
“
Luma has been so well received across the board at Phelps Memorial –
different departments come to me and ask how they can implement Luma into their
workflows. Luma is streamlining our entire system.”
Kurt Schmidt Director of EHR
‹›
The Patient Success Platform
See success for staff, patients, and your business — from bringing in new
patients to keeping them coming back.
Referrals
Bring in new patients
Actionable Reminders
Empower patients with next steps
Scheduling
Let patients book from anywhere
Patient Communication
Reach all your patients
Payments
Take care of financials
Recall
Bring patients back
Fax Transform
Simplify back-office workflows
Front Door
Welcome patients via Navigator or LumaBot
Waitlist
Keep patients on the schedule
Intake
Prep patients for care
Eligibility
Check patients' coverages
TRUSTED BY 650+ HEALTHCARE ORGANIZATIONS NATIONWIDE
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PATIENTS AND COUNTING
WE'RE STREAMLINING THE HEALTHCARE JOURNEY FOR MILLIONS BY MAKING EVERY FORM,
APPOINTMENT, REFERRAL SIMPLE AND EASY
GET STARTED WITH LUMA
Book a demo Learn more about the platform
* Patient Success Platform
* Spark
* Referrals
* Scheduling
* Waitlist
* Feedback Management
* Payments
* Eligibility & Verification
* Intake & Patient Forms
* Reminders and Recalls
* Navigator (AI Concierge)
* Collaboration Hub
* Fax Transform (AI)
* Novel Workflows (includes Builder)
* Safety and Security
* Who We Serve
* Enterprise Health Systems
* Specialty Groups
* Regional & Rural Care
* Primary Care
* Integrations
* Epic
* Oracle Health
* MEDITECH
* eClinicalWorks
* athenahealth
* Veradigm
* NextGen
* Greenway
* NextTech
* Learn Hub
* Customer stories
* Videos
* Resources
* Blog
* Digital Health on Air
* About Us
* Lumanate
* Newsroom
* Careers
SUBSCRIBE TO OUR NEWSLETTER
Email Address*
* Terms of use
* Privacy policy
* System status
* Security and trust
© 2024 Luma Health Inc. Patents Pending. All Rights Reserved.
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