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Text Content

Product

Bug Analysis

Detect bugs from your reviews

Automated AI Tagging

Precision NLP feedback clustering

Chat

Ask direct questions about your feedback


Notify Me

Real-time feedback alerts in email and Slack

Survey Analysis & Q&A

NPS, CSAT and survey analysis

Semantic Search

All your feedback, one simple search


Pricing
Industries

Banking

Improve your banking services with customer review insights

Retail

Build better shopping experiences from customer feedback


Marketplaces

Quickly adapt to buyer and seller insights and trends

eCommerce

Optimize online sales by analyzing customer satisfaction metrics


Industries

Marketplaces

View Marketplaces use cases

eCommerce

View eCommerce use cases


Banking

View Banking use cases

Retail

View Retail use cases


Resources

Blog

Read Anecdote resources

Integrations

Connect with 65+ sources

Customer stories

See which companies use us

Community

Learn about Anecdote use-cases

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For Product and CX teams


A BETTER WAY TO ANALYZE YOUR CUSTOMER FEEDBACK.

Uncover bugs and UX issues from your reviews
Receive instant Slack alerts for any feedback topic
Analyze and tag 65+ customer feedback sources with NLP
Request demoTry for free


Used by top customer-centric companies



INSTANT DISCOVERY OF BUGS FOUND IN YOUR CUSTOMER FEEDBACK

Anecdote vigilantly tracks your customer feedback across every source, from App
Store reviews to support messages. We're on the lookout for any mention of bugs.




WHAT OUR CUSTOMERS SAY

The go-to feedback solution for Product, Customer Experience, and Engineering
teams

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions

Alex Motto
Director of Product Operations

Our product team saves 10 hours per week tagging tickets - logging in and seeing
all our feedback in one dashboard is amazing

Luke Chircop
Product Director

Anecdote helped us with catching a SEV, we send the alerts to all our mobile
team engineers

Ethan Yousefi
Engineering Manager
‍

Anecdote's ability to analyze feedback in multiple languages, particularly
Arabic, has been a game-changer for us. It's allowed us to really understand a
wider range of customers, making our services more accessible

Ledi Lapaj
Director of Customer Experience

Being on high alert for bugs highlighted by our customers with the Slack
integration has allowed us to decrease response times to critical issues by a
margin

Moayed Almoayed
Co-founder






YOUR FEEDBACK TAGGED WITH UNMATCHED PRECISION

Our proprietary Natural Language Processing Engine delivers the most accurate
clusters from your customer feedback, supported by secure on-prem processing to
guarantee the safety of customer data.

In partnership with renowned technology innovators, we're advancing the
precision of our data tagging capabilities



INTEGRATE WITH OVER 65+ FEEDBACK SOURCES


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CONNECT YOUR TECH STACK



FEEDBACK ALERTS STRAIGHT TO YOUR TEAM

Enable real-time notifications for key customer feedback insights and anecdotes
sent straight to your Slack
channels or team email addresses. Simply set the frequency and search term.




ANECDOTE'S ROI 🎯
*ON AVERAGE

1.8%
Reduction in churn
17%
Reduction in support tickets
47%
Faster bug resolution time
5 Days
per month saved tagging tickets


INSTANTLY SEARCH THROUGH YOUR DATA

Discover insights in a snap: Our search tool sifts through all your customer
feedback, from support to reviews, to find exactly what you're looking for.
Perfect for product research and validating hypotheses.


CLUSTER AND ANALYZE YOUR NPS, CSAT AND SURVEY RESPONSES

Our NLP engine analyzes your survey, NPS, and customer feedback data to reveal
key themes, trends, and insights. This enables you to truly understand customer
sentiment and critical pain points.



Join Uber, Grubhub and Dropbox in scaling your customer experience strategy


START YOUR FREE TRIAL

No matter your role - from Product to Engineering to CX - Anecdote provides
tailored plans for your entire customer-centric team.

Book a quick demoOnboard for free


UNLOCK YOUR FEEDBACK POTENTIAL

Finding the right CX software shouldn't be hard. Our guide simplifies the
decision process so you can confidently choose the platform that best aligns to
your needs.


OTHER SOFTWARE


WITH ANECDOTE

Inability to search through all data instantly
Semantic search for product research
No automated bug detection and analysis
Uncover UX issues and bugs with real-time Slack alerts
Higher data breach risks without on-prem processing
On-premise data processing enabling security and control
Limited or no custom tag taxonomy
Build custom taxonomy with ML model trained on your data
No customized near real-time alerting
Tailored alerts to Slack and email by team member


FREQUENTLY ASKED QUESTIONS


HOW ACCURATELY DOES ANECDOTE EXTRACT INSIGHTS FROM CUSTOMER FEEDBACK DATA?

Our proprietary NLP engine and machine learning models enable Anecdote to
pinpoint insights with acute, personalized accuracy - significantly higher than
competitors. With premium you secure custom taxonomy and your own model trained
on your data.




CAN NON-TECHNICAL USERS EASILY ACT ON ANECDOTE’S INSIGHTS?

Yes, our dashboard summarizes actionable findings into simple, interactive
visualizations for quick consumption.




HOW MANY LANGUAGES DOES ANECDOTE UNDERSTAND?

Anecdote is Polyglot. It is equally strong in English, Arabic (including
dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular
languages worldwide.




WHAT KIND OF SOURCES CAN ANECDOTE ANALYZE FOR FEEDBACK?

Anecdote seamlessly integrates with surveys, review sites, community forums,
social channels, and 65+ other sources to uncover insights.




IS MY DATA SECURE WITH ANECDOTE?

Absolutely. We understand data security is critical. Anecdote is SOC 2 certified
and undertakes regular 3rd party penetration tests and audits to validate our
strict security practices. We encrypt all data in transit and at rest, and
leverage zero-trust access controls across our cloud infrastructure. You can
feel confident entrusting your data to our platform. Data is stored in Encrypted
S3 bucket and Elastic Search.




WE ALREADY USE MEDALLIA/QUALTRICS. WHY SHOULD WE ADD ANECDOTE?

This is a marriage made in heaven. Anecdote complements your existing platforms
by extracting 10-20% more actionable insights from feedback using AI - enabling
you to prevent churn among disappointed customers, eliminate key pain points
impacting NPS, and quantify emotional sentiment around new products to determine
launch readiness.




DOWNLOAD YOUR FREE APP REPORT 🚀

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UNCOVER A GOLDMINE OF CUSTOMER INSIGHTS YOU DIDN'T EVEN KNOW EXISTED.

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