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 * 
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 * ES Home
 * Locations
 * Contact Us
 * Financial Education
 * About us



 * Home /
 * Online banking




ONLINE BANKING


BANK AT HOME OR ON THE GO WITH ONLINE BANKING.

Easy, convenient and secure. Take control of your money with the IBF online
banking.

Login Now Sign up for online banking


ONLINE BANKING MAKES IT EASY TO MANAGE YOUR ACCOUNTS.


GET THE BIG PICTURE.

View your spending patterns of all your internal and external accounts and set
attainable goals.

More about linking external accounts


GO PAPERLESS.

Access your monthly statements, tax documents, letters and notices online or in
the app.

More about paperless documents


MANAGE YOUR CARDS.

Stay in command of your credit and debit cards with simple, do-it-yourself
controls.

More about card controls


STAY IN THE KNOW.

Get text or email notifications for the account activity that’s most important
to you.

More about custom notifications


KEEP TABS ON YOUR CREDIT SCORE.

Get your credit report, view your score 1 and learn tips on building great
credit - free, anytime.

More about your free credit score


SAVE AND SPEND SMARTER.

Get insights and offers based on your personal savings and spending habits.

More about personalized insights


MOVE MONEY CONVENIENTLY WITH ONLINE BANKING.


SEND, RECEIVE AND REQUEST MONEY.

Take the hassle out of sending, 2 receiving and requesting 3 money with all
those you trust. 4




MEET PAZESM – A NEW WAY TO PAY.

There’s no need to memorize passwords or enter card information. 




DEPOSIT CHECKS THROUGH THE MOBILE APP.

Take a photo with your Smart Phone and upload it through the mobile app.




MASTER MONTHLY BILLS.

View, track and pay all your bills in one secure place with one password using
the top-ranked U.S. Bank bill pay.




TRANSFER FUNDS INSTANTLY.

Move your money between your U.S. Bank accounts or between your U.S. Bank
accounts and the accounts you hold at other banks 5




SECURE ONLINE BANKING IS OUR #1 PRIORITY.

DIGITAL SECURITY GUARANTEE

We’re so confident in our mobile and online security measures, we put it in
ink. 6



SECURITY CENTER

Boost the security of your accounts in minutes by easily enabling security
features.



DATA PRIVACY

Share your financial information only with those you choose.



ALWAYS-ON SECURITY ALERTS

There’s no need to sign up to be notified about certain activities. 7




TAKE ONLINE BANKING FOR A TEST DRIVE.

Try our tutorials to get more familiar with online and mobile banking. Get
hands-on experience with simulators. No account is required.




GROW YOUR KNOWLEDGE OF ONLINE BANKING.

Visit Financial IQ to take advantage of resources designed to help you grow your
financial and online banking savviness. 


KEEP YOUR MONEY SAFE.

Learn how online and mobile banking keeps your money and information safe.




AUTOMATE YOUR FINANCES.

Get an in-depth understanding of three digital financial tools. 




A NEW PARENT APP?

Learn the many ways our app can help all parents.




FREQUENTLY ASKED QUESTIONS


WHAT IS ONLINE BANKING?

It’s the act of conducting a wide range of financial transactions via the
internet through your financial institution’s website. Rather than visiting a
branch or ATM, online banking lets you manage your accounts through the
internet.


WHAT IS MOBILE BANKING?

It’s the act of conducting a wide range of financial transactions through a
mobile app. Mobile apps are software that is built by financial institutions and
offered to their customers. They are accessed through internet-enabled mobile
devices (smart phones and tablets).


WHAT IS THE DIFFERENCE BETWEEN ONLINE AND MOBILE BANKING?

Both online and mobile banking allow bank customers to conduct a wide range of
financial transactions without having to go to their bank or ATM. The major
difference between the two is how the customer uses them.

Online banking: A user can conduct transactions via a desktop, tablet or smart
phone as long as they have an internet connection.

Mobile banking: A user must download an app, which is software created by their
financial institution. The app can only be accessed through a smart phone or
tablet that is internet enabled. The U.S. Bank Mobile App offers all the
features of online banking, plus additional ones.


HOW DO I ENROLL IN MOBILE AND ONLINE BANKING?

You’ll need to complete a short one-time enrollment process.

For personal accounts: Gather your crystalfcu card or account number and PIN
along with your Social Security number. If you don’t have a PIN or need a new
one, please contact 24-Hour Banking at  .

For business accounts: You’ll need an ATM or debit card. You can apply for these
at a branch. Use your PIN to log in to mobile or online banking. Next, create a
unique username and password to log in securely in the future. Then, just follow
the instructions on the enrollment page.


HOW CURRENT IS MY ACCOUNT INFORMATION?

Most account information is updated in real time as transactions are processed
throughout the day. Mobile and online banking offers you the most current
balance and transaction information available.


CAN I TRANSFER MONEY TO AND FROM OTHER FINANCIAL INSTITUTIONS?

Yes. Your U.S. Bank checking, savings, money market and IBF Investments
brokerage accounts are eligible to send and receive external transfers both
through online banking and the mobile app. 5

Learn more about transferring money


WHAT DO I DO IF I FORGET MY USERNAME, PASSWORD OR THE ANSWERS TO MY SECURITY
QUESTIONS?

Via online banking: Use the login assistance tool. You’ll also find links to
help with username and password retrieval in the Log In section at usbank.com.

Via the mobile app: Tap Login help on the login screen.


HOW DO I CHANGE MY USERNAME, PASSWORD OR SECURITY QUESTIONS?

Via online banking: Select My Profile under Customer Service in the main menu at
usbank.com, then look for Password in the Login Preferences section.

Via the mobile app: Open the main menu and tap your name at the top of the list.
This will bring you to the My profile screen, where you can change your
username, password or security questions.


HOW DO I SET UP BANK ACCOUNT ALERTS?

Via online banking: Log in to usbank.com and select My Alerts under Customer
Service in the main menu. Open the Account Alerts tab and choose Add alerts at
the right side of the page. Then select the account alerts that will best help
you manage your accounts.

Via the mobile app: Log in to the app and open the main menu. Tap Notifications
and then select Accounts to begin choosing the alerts you want.

Learn more about account alerts


WHAT KINDS OF ACCOUNT ALERTS CAN I SET UP?

You can select from a wide variety of alerts to stay informed of account
activity that is important to you, Some common ones by account type include:

For checking and savings accounts:

 * Negative balances
 * Balances that fall below a dollar amount you choose
 * Deposits or withdrawals that exceed a specified dollar amount
 * Overdrafts and overdraft protection transfers (checking only)
 * Availability of new statements and other online documents

For credit cards:

 * Balances and transactions that exceed a dollar amount you choose
 * Available credit that falls below a specified dollar amount
 * Payments and credits posted to your account
 * Payments due or overdue
 * AutoPay payments scheduled or processed
 * Transactions with higher fraud risk, such as ATM cash withdrawals,
   international transactions, gas station purchases, and purchases made without
   a card present
 * Declined transactions

For ATM/debit cards:

 * ATM cash withdrawals
 * Transactions that exceed a dollar amount you choose
 * International transactions
 * Gas station purchases
 * Purchases made without a card present
 * Declined transactions


WHAT CAN I DO TO PROTECT MYSELF AGAINST FRAUD?

The most important thing you can do is keep your login credentials confidential.
Logging out of your account when you are finished using digital services is also
important. It is also important to never send money to those you do not know and
trust. Visit Financial IQ to see a large selection of articles and videos
related to protecting yourself again fraud. 

Visit Financial IQ


TAKE THE NEXT STEP


Enroll in online banking

Log in
Start of disclosure content
Footnote
Return to content, Footnote
Disclosures
 1. Footnote 1
    
    Free credit score access, Alerts and Score Simulator through TransUnion’s
    CreditView™ Dashboard are available to U.S. Bank online and mobile banking
    customers only. Alerts require a TransUnion database match. It is possible
    that some enrolled members may not qualify for alert functionality. The free
    VantageScore® credit score from TransUnion® is for educational purposes only
    and is not used by U.S. Bank to make credit decisions.
    
    Return to content, Footnote 1
 2. Footnote 2
    
    Must have a bank account in the U.S. to use Zelle®. Terms and conditions
    apply.
    
    Return to content, Footnote 2
 3. Footnote 3
    
    Payment requests to persons not already enrolled with Zelle® must be sent to
    an email address.
    
    Return to content, Footnote 3
 4. Footnote 4
    
    To send or receive money with a small business, both parties must be
    enrolled with Zelle® directly through their financial institution’s online
    or mobile banking experience.
    
    Return to content, Footnote 4
 5. Footnote 5
    
    Eligibility requirements and restrictions apply. Please see the Digital
    Services Agreement for more information.
    
    Return to content, Footnote 5
 6. Footnote 6
    
    Zero fraud liability – U.S. Bank provides zero fraud liability for
    unauthorized transactions. Cardholder must notify U.S. Bank promptly of any
    unauthorized use. Certain conditions and limitations may apply. See the
    Electronic Fund Transfers section in Your Deposit Account Agreement for
    details.
    
    Return to content, Footnote 6
 7. Footnote 7
    
    For text alerts, standard messaging charges apply through your mobile
    carrier and message frequency depends on account settings. Please be advised
    that these alerts may not be sent immediately.
    
    Return to content, Footnote 7

Start of disclosure content

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services,
LLC and are used herein under license.

Paze and the Paze related marks are wholly owned by Early Warning Services, LLC
and are used herein under license.

Equal Housing Lender

Deposit products are offered by U.S. Bank National Association. Member FDIC.

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PUT BANKING IN THE PALM OF YOUR HAND.

Bring digital banking with you wherever you go with the crystalfcu. Complete
simple everyday tasks. Have quick access to money management tools. Securely
connect your accounts from other financial institutions for a full view of your
money.

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