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Text Content

CUSTOMER VIEWPOINT RATINGS AND REVIEWS

close Customer Viewpoint Ratings and Reviews



Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a
vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an
independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Hyundai personnel and/or dealership personnel cannot modify or remove
reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet
Review guidelines, such as:

%3No Profanity or inappropriate defamatory remarks

%3Fraud

%3No Personal Identifying information (e.g., customer phone number or email)

%3No Competitor references (e.g., another brand or dealership)

%3Dangerous behavior (e.g. threatening to harm employees or others)

%3Lack of adequate text (e.g., symbols, emoji%9s and random letters)

Reviews on the product and not the customer%9s Sales or Service experience

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