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Submitted URL: http://email.neatcloud.com/ls/click?upn=VJGjXwC3diQdsSKI1XWas9WhFACvBmnS6566tKGXml-2F4cpYAm3rjEeRFNdCuXobVgUg9xIyI5a9keU9XU...
Effective URL: https://support.neat.com/neatapp/create-case-web-2-0
Submission: On August 24 via api from US — Scanned from DE
Effective URL: https://support.neat.com/neatapp/create-case-web-2-0
Submission: On August 24 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
GET /search
<form action="/search" method="GET">
<span class="fa fa-search search-icon"></span>
<input id="hd-query" name="query" placeholder="Help me with..." autocomplete="off" autocorrect="off" autocapitalize="off">
</form>POST https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8
<form style="margin-bottom:30px;" action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
<input type="hidden" name="captcha_settings" value="{"keyname":"neat_com","fallback":"true","orgId":"00D36000000jZSd","ts":"1692903519633"}">
<input type="hidden" name="orgid" value="00D36000000jZSd">
<input type="hidden" name="retURL" value="https://support.neat.com/">
<label for="name">Contact Name</label>
<input id="name" maxlength="80" name="name" size="20" type="text" style="width:100%;" required="true">
<label for="email">Email* (Please enter email used with Neat software)</label>
<input id="email" maxlength="80" name="email" size="20" type="email" style="width:100%;" required="true" pattern="[a-z0-9._%+-]+@[a-z0-9.-]+\.[a-z]{2,4}$">
<label for="phone">Phone* (Please enter 10-digit phone only)</label>
<input id="phone" maxlength="20" name="phone" size="20" type="tel" style="width:100%;" required="true" pattern="[2-9]{1}[0-9]{2}[2-9]{1}[0-9]{2}[0-9]{4}">
<label for="subject">Subject*</label>
<input id="subject" maxlength="80" name="subject" size="20" type="text" style="width:100%;" required="true">
<br>
<div id="neatapp-suggestions"></div><br>
<label for="description">Description*</label>
<textarea name="description" style="border:1px solid #ccc;width: 100%; height: 100px;margin-bottom: 10px;" required="true"></textarea>
<div class="g-recaptcha" data-sitekey="6LdU9TYUAAAAAIapt8SccAHGVl0EQTW32B3cBeyY" data-callback="recaptcha_callback">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdU9TYUAAAAAIapt8SccAHGVl0EQTW32B3cBeyY&co=aHR0cHM6Ly9zdXBwb3J0Lm5lYXQuY29tOjQ0Mw..&hl=de&v=0hCdE87LyjzAkFO5Ff-v7Hj1&size=normal&cb=yxmqjrzfnmcj" width="304"
height="78" role="presentation" name="a-hx3s4sse8d8x" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<br>
<input style="text-align:center" type="submit" name="submit" class="btn" disabled="true">
<input id="recordType" type="hidden" name="recordType" value="01236000000SR2M">
<input id="origin" type="hidden" name="origin" value="Web2.0">
<div class="row" style="margin-bottom:10px;text-align:center;">
</div>
</form>POST /contact
<form id="contact-form" action="/contact" method="POST" data-article-id="eojxmsf8h8" data-category-id="2sksnulywh" data-search-term="">
<fieldset class="form-group">
<input id="name" class="form-control" type="text" placeholder="Jane Doe">
</fieldset>
<fieldset class="form-group">
<input id="email" class="form-control" type="email" placeholder="my.email@example.com">
</fieldset>
<fieldset class="form-group">
<textarea id="question" class="form-control" type="text" placeholder="Help Me With..." rows="5"></textarea>
</fieldset>
<fieldset class="form-group">
<ul class="ticket-deflection-results">
</ul>
</fieldset>
<input id="noop" type="text" name="noop" style="display: none !important">
</form>Text Content
Help Center * Downloads & Drivers * Contact Us * Sign In To Neat * Back to Neat.com * Neat Status * Support Home Neat Mobile App Neat Mobile App - Forgot Password / Reset Password Neat Mobile App Overview Mobile Subscriptions File Cabinet in the Neat Mobile App Invoicing in the Neat Mobile App Mobile Monthly Review Experience Capture Items with the Neat Mobile App Transactions in the Neat Mobile App Biometric Sign-in Change System Default Settings in the Neat Mobile App Searching in the Neat Mobile App Accessing the Neat Web App on a Mobile Device Troubleshoot Google Sign-In Issues Downloads Neat Downloads Neat Scan Utility Troubleshooting "Scanner Not Connected" Message Neat Scanners and Mac OS Ventura Print to Neat - Windows Print to Neat - Mac Neat Scan Utility FAQ Install Neat Scan Utility for the Desktop Neat and macOS 12 Monterey Neat Scan Utility - Sending Multiple Items to Neat Troubleshooting "Error uploading. Retrying in 60 seconds." 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Folder Management in Neat Accounting Reporting Neat Trial FAQ Neat Plan FAQ Invoicing - Online Payments Onboarding Checklist NeatFiles FAQ My Categories Adjustments in Neat Starting Balances in Neat Getting Started - Managing Finances in Neat Suggested Transaction Matching in Neat Demo Data in Neat Insights in Neat Assets and Liabilities in Neat Files in Neat How to Pay your Invoice sent from Neat Sign In with Google Where Do My Scanned Items Go? - Needs Review Overview Bulk Edit in Neat Business Profile in Neat Import Items into Neat Sharing Folders in Neat Filtering in Neat Mileage in Neat Cash on Hand Transaction Streaming Connection Errors Emailing Items from Neat Connecting Multiple Neat Accounts to QuickBooks Desktop in Neat Sign-In Options Multi-Account User Access Collecting an Item ID in Neat Manage Grid Columns in Neat 3rd Party Scanners ScanSnap iX1500 ScanSnap iX500 Raven Original and Pro Scanners Scan with 3rd Party Scanners Certified 3rd Party Scanners Ambir Travel Scan Pro (PS600-2 & PS600-3) Fujitsu Eko Scanner with Neat Home Office Software ScanSnap iX100 Fujitsu ScanSnap S1300 Fujitsu ScanSnap S1100 Fujitsu fi-7160 Canon DR-C240 Kodak ScanMate i1150WN Kodak ScanMate i940 Canon P-208II Canon DR-M260 Canon DR-M160II Canon DR-F120 Canon DR-C225 Ambir ImageScan Pro 820ix Ambir ImageScan Pro 490i Brother DS-920DW Brother ADS-1500W Panasonic KV-S1065C Panasonic KV-S1046C Panasonic KV-S1026C Panasonic KV-S1015C Canon P-215II Manually Adding Neat to ScanSnap Manager Adjusting Scan Settings in ScanSnap Manager How to Scan to PDF and Import to Neat Using ScanSnap Manager How to Scan and Import to Neat via ScanSnap Home TWAIN Support for Neat Scanners Integrations QuickBooks Desktop Integrate QuickBooks Desktop Connect Multiple Neat Accounts to One QuickBooks Desktop Token in Neat Items Previously Exported to QuickBooks Display as 'Locked' Files QuickBooks Categories & Neat Unable to Send to QuickBooks Desktop QuickBooks Online & QuickBooks Desktop QuickBooks Online Integrate QuickBooks Online Campaign Monitor Integrate Campaign Monitor Constant Contact Integrate Constant Contact Google Contacts Integrate Google Contacts MailChimp Integrate MailChimp Outlook.com Integrate Outlook.com Customer Service Contact Neat Support Team How to Open a Chat with a Support Agent Login Issues / Locked Account - Reset your Password Manage your Subscription What is this charge? Update Credit Card Update your Account Information with the Self Service Portal Billing Partner Portal Confirm Payment Manage your Account with the Neat Self Service Portal View Your Neat Invoice in the Self Service Portal Cancel Neat Cloud Subscription Delete your Neat Account & Account Data I Didn't Authorize this Charge - Terms & Conditions VISA Return Authorization Mandate Neat Hardware Exit Remote Support Connection Guide Neat Ecosystem FAQs Account Partially Set Up Collecting Logs from Neat's Self Service Portal Opting In or Out of Neat Emails Remote Assistance Is Neat Cloud Service HIPAA Compliant? Meeting Electronic Document Requirements for the IRS Make a Payment Neat Smart Organization System Neat Smart Organization System - Restore your Database from the Cloud Export Selected Date Range in the Neat Smart Organization System Export Selected Items in the Neat Smart Organization System Export to Excel in the Neat Smart Organization System Export to PDF in the Neat Smart Organization System Export to CSV in the Neat Smart Organization System Neat Smart Organization System - Export to H&R Block Neat Smart Organization System - Export to Turbo Tax End of Support for Neat Smart Organization System Neat Smart Organization System - Scan with a Neat Scanner Neat Smart Organization System - Sorting Items Create a Local Backup in the Neat Smart Organization System Neat Smart Organization System - Integrate QuickBooks Desktop Neat Smart Organization System - Reanalyze Image Neat Smart Organization System - Integrate Outlook.com Neat Smart Organization System - Remove Neat as an Integrated Application from QuickBooks Desktop Neat Smart Organization System - 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Scan Directly to the Neat Cloud Neat Smart Organization System - Create a Multi-Conditional Search Neat Smart Organization System - Create a New Item Neat Smart Organization System - Create an Expense Report Neat Smart Organization System - Crop an Image Before Processing Neat Smart Organization System - Expand a Folder Neat Smart Organization System - Scan When Offline Neat Smart Organization System - Rotate an Image Neat Smart Organization System - Set Item Classification for Imports Neat Smart Organization System - Set Item Type for Scanning Neat Smart Organization System - Set Scan Color Mode Neat Smart Organization System - Use Filters to Find Items in your Database Neat Smart Organization System - NeatImageCaptureWrapper has stopped working Neat Smart Organization System - Change Item Type Neat Smart Organization System - Rescan an Image Before Processing Neat Smart Organization System - Add Additional Pages to a Scan Before Processing Neat Smart Organization System and Windows Touch Screen Neat Smart Organization System - 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Set Separate or Combined Scanning Mode Before Processing Create Folders and Sub-Folders in the Neat Smart Organization System Move an Item Using the Neat Smart Organization System Import Images into the Neat Smart Organization System Drag and Drop Files into the Neat Smart Organization System Delete an Item using the Neat Smart Organization System Delete a Folder using the Neat Smart Organization System Create Folders and Sub-Folders in the Neat Smart Organization System Configure Date Format in the Neat Smart Organization System Access Multiple Neat Accounts in the Neat Smart Organization System Rename a Folder using the Neat Smart Organization System Neat Smart Organization System - Save an Expense Report as PDF Scan Settings in the Neat Smart Organization System Neat Smart Organization System - Access Local PDFs of all Neat Cloud Images Offline Neat Smart Organization System - View Items Offline Neat Smart Organization System - System Account Settings Neat Smart Organization System - 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Export to Quicken Neat Smart Organization System - Integrate MailChimp Neat Smart Organization System - Integrate Constant Contact Neat Smart Organization System - Mapping Data QuickBooks Online Neat Smart Organization System - Modify Item Images Overview Neat Smart Organization System - Connect Neat & QuickBooks Online Neat Smart Organization System - Send an Invoice QuickBooks Online Neat Smart Organization System - Export Receipts to QuickBooks Online Neat Smart Organization System - Export Receipts to QuickBooks Desktop Neat Smart Organization System - Share Folders Missing images in Neat Smart Organization System and Windows 10 Neat Smart Organization System - Map Data to QuickBooks Online Retired Products NeatConnect NeatConnect: Overview NeatConnect: Incorrect Username/Password Message when adding Gmail Account NeatConnect: Adding Scan Destinations NeatConnect: Add DropBox Account NeatConnect: Calibration NeatConnect: Scanning Help NeatConnect: Factory Reset NeatConnect: Update Firmware NeatConnect: Paper Feed Issues NeatConnect: Scan Directly to Neat Cloud NeatConnect: About the Outbox NeatConnect: Sending Scans from the Outbox NeatConnect: Scanning Issues NeatConnect: Settings Menu NeatConnect: Editing Scans on Scanner NeatConnect: Items Could Not Be Uploaded NeatConnect: Touchscreen & Display Issues NeatConnect: Using Local Access Mode NeatConnect: Setting Up WiFi Connection NeatConnect: Hardware Specifications NeatConnect: Wireless Connection Troubleshooting NeatDesk NeatDesk: Overview NeatDesk: Calibration NeatDesk: Getting Started NeatDesk: Cleaning Your Scanner NeatDesk: Paper Feed Issues NeatReceipt NeatReceipts: Clean Your Scanner NeatReceipts: Overview NeatReceipts: Getting Started HP Officejet 8040 HP Officejet 8040 Retirement HP Officejet 8040: File your Neat Cabinet HP Officejet 8040: Getting Started HP Officejet 8040 Users: Set your Neat Password & Login HP Officejet 8040: Activation All Scanners: Drivers & Troubleshooting Neat Scanners: Overview Windows: Reinstalling Scanner Drivers with MS Fixit Mac OS 10.14 Mojave: Neat Scanner Driver Neat Scanner Support Neat Scanners: Troubleshoot Calibration Issues Mac: Testing Image Quality in Image Capture Mac High Sierra: Scanner is in Use by Other Application Mac: Reinstalling Scanner Drivers in Neat Using Your Neat Scanner Without the Neat Software Windows: Reinstalling Scanner Drivers Scanners FAQ Mac OS 10.15 Catalina Migration Assistance Articles Windows: Export to PDF Guide Mac: Export to PDF Guide Recover Neat Legacy Data in Mac Neat Smart Organization System - Recreate Folder Structure for Migration Legacy for Windows - BackUp Guide Backup Guide - Migration Tool (Mac) What is my Neat Cloud Username? - Migration Tool (Windows) Before you Sync (Windows) Windows Legacy: Obtaining Error Log Windows: Error 137 Migrate from Legacy to the New Neat Experience End of Support for Legacy Desktop Software Scanner Accessories Red 'Error' Message in Neat Legacy Software Legacy Live Support How to Clear your DNS Cache Neat Sync Login Message Retired Desktop Software Options Miscellaneous Technical How-Tos Windows - How to Create a Screenshot Mac - USB-C Connection Windows - Set File Permissions Windows - Show Hidden Folders Mac - How to Create a Screenshot Video Center Getting Starting with Neat Invoicing Getting your Files Into Neat Misc. Known Issues - Neat Status Page All Categories > Neat - The Neat Experience! > Contact Support CONTACT SUPPORT SUBMIT A SUPPORT TICKET Contact Name Email* (Please enter email used with Neat software) Phone* (Please enter 10-digit phone only) Subject* Description* Neat Subscribers - Web Case Response Time: Please note that we strive to respond and resolve your issue within 8 business hours or less from the time you receive the case notification message via this web form. If you need to update your existing case ticket, please respond using the link provided in the original notification email *Required Fields to Submit Case -------------------------------------------------------------------------------- HOW DID WE DO? -------------------------------------------------------------------------------- RELATED ARTICLES * CONTACT NEAT SUPPORT TEAM * USER PROFILE IN NEAT * YOUR DOCUMENT PLAN LIMIT HAS BEEN REACHED × CONTACT Send (opens in a new tab)