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<form method="get" action="/search-results">
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Text Content

   
 * Safety
   
 * Customer Service
   
 * For Business and Industry
   
 * Outages
   
 * About Us
 * Search
 * 310-WIRE
 * My Account

 * Overview
 * Connect & Manage Services
 * Service Estimator
 * Save Energy

 * Rates and Billing
 * FAQs
 * Protect Yourself From Fraud

 * Meters
 * Documents and Forms
 * Rural Electrification Associations


CONTACT US

Get in touch with us by phone, online, social media or our mobile app

 * Overview
 * Construction
 * Oil and Gas
 * Technical Training

 * Municipalities
   * Facility Map
   * Streetlights and Repairs

 * Retailers
   * Load Settlement
 * Rural Electrification Associations


CONTACT US

Get in touch with us by phone, online, social media or our mobile app

 * Overview
 * Outage Map
 * Streetlight Repair Map

 * Prepare for an Outage
 * During an Outage
 * Planned Outages

 * Report Outage
 * Power Outage Alerts


CONTACT US

Get in touch with us by phone, online, social media or our mobile app

 * Overview
 * News & Stories
 * Media Relations
 * Grants

 * Our Company
   * Reports
   * Leadership
   * Regulatory

 * Sustainability
   * Our People
   * Our Communities
   * Our Environment
   * Our Business


CONTACT US

Get in touch with us by phone, online, social media or our mobile app


 * 310-WIRE (9473)
   
 * 
 * My Account
 * Safety
 * 
   Customer Service
   * Connect & Manage Services
   * Service Estimator
   * Save Energy
   * Rates and Billing
   * FAQs
   * Protect Yourself From Fraud
   * Meters
   * Documents and Forms
   * Rural Electrification Associations
   
 * 
   Business and Industry
   * Construction
   * Oil and Gas
   * Technical Training
   * 
     Municipalities
     * Facility Map
     * Streetlights and Repairs
   * 
     Retailers
     * Load Settlement
   
 * 
   Outages
   * Outage Map
   * Streetlight Repair Map
   * Prepare for an Outage
   * During an Outage
   * Planned Outages
   * Report Outage
   * Power Outage Alerts
   
   
 * 
   About Us
   * News & Stories
   * Media Relations
   * Grants
   * 
     The Company
     * Reports
     * Leadership
     * Regulatory
   * 
     Sustainability
     * Our People
     * Our Communities
     * Our Environment
     * Our Business
 * Careers
 * Sitemap
 * Contact Us
 * Glossary

 * Home, Farm, and Business
 * UEDS Turnkey Process
 * Generation
   Distributed Generation (DG) Micro-Generation (MG) Hosting Capacity Standby
   Generators

Home, Farm, and Business
 * 
 * UEDS Turnkey Process
 * 
 * Generation
 * Distributed Generation (DG)
 * Micro-Generation (MG)
 * Hosting Capacity
 * Standby Generators
 * 
 * Emerging Energy Resources
 * Energy Storage
 * Electric Vehicles
 * 


CONNECT & MANAGE SERVICES

Our goal is to make sure your new service connection is established and ready to
power your home, farm or business when you need it. Getting connected with us is
a five-phase process. Use this timeline to learn what you need to do during that
process, and what we'll be doing along the way.
Get started



BEFORE YOU BEGIN

To get started, you first need to complete an online application, so we can
estimate the cost of your new or upgraded connection. There are some pieces of
information and additional forms you'll need to provide with your application,
so please review this list and make sure you have them all:

 * Estimated amount of power
 * Legal land description
 * Third party authorization
 * Electrician or consultant contact information
 * Site plan diagram

After we receive your completed application, you'll move into Phase 1. You can
review what happens in each phase below. If you've worked with us before on a
new service connection, you can go straight to the online application.

Skip to the Online Application





PHASE 1


ESTIMATION AND QUOTATION

In this phase, there are five steps that help determine the cost of getting your
home, farm or business connected. Click on each step to learn more.

Estimated: Three - Four Weeks


INITIATE REQUEST

What You'll Do:

 * Submit an application for new or upgraded service online or by calling
   310-WIRE (9473)
 * Make sure you've submitted all supporting documents with your application
 * At this point in time, you can start checking your project status using your
   request number

What We'll Do:

 * Review your submission, and assign a request number and quotation analyst to
   your project


GATHER REQUIREMENTS

What You'll Do:

 * Send us any outstanding information as outlined in our follow-up

What We'll Do:

 * Follow up with you via phone and email
 * If you're a rural customer, determine your REA eligibility


CALCULATE AND QUOTE

What You'll Do:

 * If necessary, schedule a time for us to review your property and service
   requirements
 * Find out if you need to install your own pre-cast base, grounding and ducts

What We'll Do:

 * Meet you on-site, if necessary
 * Put together an estimate and prepare a quotation package


ISSUE YOUR QUOTE

What You'll Do:

 * Check your e-mail; your quotation package should arrive soon
 * Review your quote letter and supporting documents

What We'll Do:

 * Send out your quotation package


CUSTOMER SIGN OFF

What You'll Do:

 * Send us your signed quote letter
 * If necessary, send us your payment and any outstanding documents
 * Choose your billing company with the Utility Consumer Advocate at UCA helps
 * Call your billing company and provide your Site ID if you want to start the
   enrolment process early

What We'll Do:

 * Process your acceptance documentation
 * Assign your Site ID and forward it to you




PHASE 2


PLAN AND DESIGN

Delivering safe, reliable service requires planning. In this phase, we lay the
groundwork for construction of your electrical infrastructure.

Estimated: Three Weeks

What You'll Do:

 * Meet us on-site to confirm requirements, if necessary
 * Send us any outstanding information, that will help us complete our design
 * Work with us to determine a project completion date

What We'll Do:

 * Assign a designer to your project
 * Review the project scope on-site, if necessary
 * Create a detailed design for your service
 * Work with you to determine the project completion date
 * Submit for permits and approvals, and order material for constructionn




PHASE 3


PERMITS AND APPROVALS

One of the most common causes of schedule delays is the permitting and approval
process. During this phase, we'll make sure all of your applications are made
ahead of construction, so that your project can be completed on-time.

Estimated: Two - Four Weeks

What You'll Do:

 * Wait for us to secure permits and approvals; check your project status online
   to see when permits are secured.

What We'll Do:

 * Secure all required permits and approvals
 * Ensure we've budgeted enough time for approvals. Some of these, like
   municipality or pipeline approvals, can take up to four weeks.




PHASE 4


CONSTRUCTION

This phase includes all the work that must be completed on-site by us, and by
you.

Estimated: Three Weeks

What You'll Do:

 * Complete any necessary site work such as secondary trenching, pre-cast
   grounding and duct or backfilling
 * Turn your main breaker to the OFF position
 * Attach your electrical permit to the meter base in a plastic bag
 * Grant our crews access to your site

What We'll Do:

 * Visit the site and evaluate its readiness
 * Contact Alberta One-Call to make sure digging locations are marked
 * Schedule our crew
 * Complete construction




PHASE 5


ENERGIZE

You're all ready to go. This is the phase where we turn on the power.

Estimated: Three Days

What You'll Do:

 * If you haven't already, call your billing company and provide your Site ID to
   enrol your site
 * If you've already enrolled, call your billing company to initiate the process
   to turn your power on
 * If you have special access instructions, ask your billing company to note
   them on your order

What We'll Do:

 * Wait for the connection request from your billing company
 * Receive your request and energize your site within three business days




GET STARTED TODAY

Now you're ready to complete our Online Application. It takes about 15-30
minutes and must be completed on a desktop or laptop, not a phone or tablet.

Complete Online Application
Download the Get Connected PDF
 * Safety
 * 

 * Customer Service
   * Connect & Manage Services
   * Save Energy
   * Rates and Billing
   * Meters
   * FAQs

 * For Business and Industry
   * Construction
   * Oil and Gas
   * Municipalities
   * Retailers
   * REAs

 * Outages
   * Outage Map
   * Prepare for an Outage
   * During an Outage
   * Planned Outages
   * Report Outage

 * About Us
 * Careers
 * Contact Us
 * Glossary
 * Site Map
 * Privacy Policy
 * Legal



Copyright © 2022 FortisAlberta Inc. All rights reserved.

 * Before You Begin
 * Estimation and Quotation 1
 * Plan and Design 2
 * Permits and Approvals 3
 * Construction 4
 * Energize 5
 * Get Started