mrlana.freshdesk.com Open in urlscan Pro
52.72.100.244  Public Scan

Submitted URL: https://soporte.mr-lana.com/
Effective URL: https://mrlana.freshdesk.com/support/tickets/new
Submission: On March 29 via api from US — Scanned from US

Form analysis 2 forms found in the DOM

/support/search

<form action="/support/search" id="fw-search-form" data-current-tab="all">
  <div class="form-group fw-search  my-0">
    <div class="input-group">
      <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Introduzca aquí su término de búsqueda..." autocomplete="off" aria-label="Introduzca aquí su término de búsqueda...">
      <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Buscar"><span class="icon-search"></span></button>
    </div>
    <div class="visually-hidden">
      <span id="srSearchUpdateMessage" aria-live="polite"></span>
    </div>
    <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none">
      <div class="fw-autocomplete-header">
        <button class="fw-search-tab fw-active-search-tab" data-tab="all"> Todo </button>
        <button class="fw-search-tab " data-tab="solutions"> Artículos </button>
      </div>
      <div class="fw-loading my-80 d-none"></div>
      <div class="fw-autocomplete-focus">
        <div class="fw-recent-search">
          <div class="fw-recent-title d-none row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Búsquedas recientes</div>
            <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Borrar todo</button></div>
          </div>
          <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul>
        </div>
        <div class="fw-popular-articles-search">
          <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Artículos populares</p>
          <ul class="fw-no-bullet fw-popular-topics d-none"></ul>
        </div>
        <div class="fw-solutions-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-solutions-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Artículos</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">Ver todo</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul>
        </div>
        <div class="fw-topics-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-topics-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Temas</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">Ver todo</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul>
        </div>
        <div class="fw-tickets-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-tickets-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">Ver todo</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul>
        </div>
      </div>
      <div class="fw-autocomplete-noresults d-none text-center py-40">
        <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no hay resultados">
        <p class="mt-24 text-secondary">¡Lo sentimos! No hay resultados para <br> <span id="input_term"></span></p>
      </div>
    </div>
  </div>
</form>

POST /support/tickets

<form class="form-portal ticket-form w-100" rel="validate" novalidate="novalidate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input
    type="hidden" name="authenticity_token" value="LDSlbM8oDEQXEt6SD4ockrdSG7rS4bAvQxkxgSa+MnNaNrM32xuRsbxRFuEX0FkcV3MLgLy6K4N7woNSW2PQJA==">
  <div class="form-group helpdesk_ticket_email">
    <label for="helpdesk_ticket_email" class=" form-label"> Correo Solicitante <span class="fw-asterisk">*</span>
    </label>
    <input type="email" class="form-control " id="helpdesk_ticket_email" placeholder="" name="helpdesk_ticket[email]" value="" required="" data-user-email="" data-user-contractor="false" data-not-allow-others="false">
    <div class="invalid-feedback helpdesk_ticket_email"></div>
  </div>
  <div class="form-group d-none requester-name">
    <input type="text" class="form-control " id="" placeholder="Su nombre" name="helpdesk_ticket[name]">
    <div class="invalid-feedback "></div>
  </div>
  <div class="form-group ">
    <label for="helpdesk_ticket_subject" class=" form-label"> Asunto <span class="fw-asterisk">*</span>
    </label>
    <input type="text" class="form-control " id="helpdesk_ticket_subject" placeholder="" name="helpdesk_ticket[subject]" required="" data-allow-solution-suggester="">
    <div class="invalid-feedback helpdesk_ticket_subject"></div>
  </div>
  <div class="form-group  helpdesk_ticket_ticket_type">
    <label for="helpdesk_ticket_ticket_type" class=" form-label"> Tipo de problema <span class="fw-asterisk">*</span>
    </label>
    <div class="choices form-select" data-type="select-one" tabindex="0" role="listbox" aria-haspopup="true" aria-expanded="false" aria-label="
    	Tipo de problema
	  	
	  		*
	  	
      
    ">
      <div class="choices__inner"><select class="form-control new_ticket_dynamic_sections choices choices__input" id="helpdesk_ticket_ticket_type" name="helpdesk_ticket[ticket_type]" data-placeholder="" required="" hidden="" tabindex="-1"
          data-choice="active">
          <option value="">Seleccione...</option>
        </select>
        <div class="choices__list choices__list--single">
          <div class="choices__item choices__placeholder choices__item--selectable" data-item="" data-id="1" data-value="" data-custom-properties="null" aria-selected="true">Seleccione...</div>
        </div>
      </div>
      <div class="choices__list choices__list--dropdown" aria-expanded="false">
        <div class="choices__list" role="listbox">
          <div id="choices--helpdesk_ticket_ticket_type-item-choice-1" class="choices__item choices__item--choice is-selected choices__placeholder choices__item--selectable is-highlighted" role="option" data-choice="" data-id="1" data-value=""
            data-select-text="Press to select" data-choice-selectable="" aria-selected="true">Seleccione...</div>
          <div id="choices--helpdesk_ticket_ticket_type-item-choice-2" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="2" data-value="Ticket" data-select-text="Press to select"
            data-choice-selectable=""> Ticket </div>
        </div>
      </div>
    </div>
    <div class="invalid-feedback helpdesk_ticket_ticket_type"></div>
  </div>
  <div class="form-group  helpdesk_ticket_priority">
    <label for="helpdesk_ticket_priority" class=" form-label"> Prioridad <span class="fw-asterisk">*</span>
    </label>
    <div class="choices form-select" data-type="select-one" tabindex="0" role="combobox" aria-autocomplete="list" aria-haspopup="true" aria-expanded="false">
      <div class="choices__inner"><select class="form-control choices choices__input" id="helpdesk_ticket_priority" name="helpdesk_ticket[priority]" data-placeholder="" required="" hidden="" tabindex="-1" data-choice="active">
          <option value="1" data-custom-properties="{&quot;id&quot;: &quot;&quot;}"> Bajo </option>
        </select>
        <div class="choices__list choices__list--single">
          <div class="choices__item choices__item--selectable" data-item="" data-id="1" data-value="1" data-custom-properties="{&quot;id&quot;: &quot;&quot;}" aria-selected="true"> Bajo </div>
        </div>
      </div>
      <div class="choices__list choices__list--dropdown" aria-expanded="false"><input type="text" class="choices__input choices__input--cloned" autocomplete="off" autocapitalize="off" spellcheck="false" role="textbox" aria-autocomplete="list"
          aria-label="false" placeholder="">
        <div class="choices__list" role="listbox">
          <div id="choices--helpdesk_ticket_priority-item-choice-1" class="choices__item choices__item--choice is-selected choices__item--selectable is-highlighted" role="option" data-choice="" data-id="1" data-value="1"
            data-select-text="Press to select" data-choice-selectable="" aria-selected="true"> Bajo </div>
          <div id="choices--helpdesk_ticket_priority-item-choice-2" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="2" data-value="2" data-select-text="Press to select"
            data-choice-selectable=""> Medio </div>
          <div id="choices--helpdesk_ticket_priority-item-choice-3" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="3" data-value="3" data-select-text="Press to select"
            data-choice-selectable=""> Alto </div>
          <div id="choices--helpdesk_ticket_priority-item-choice-4" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="4" data-value="4" data-select-text="Press to select"
            data-choice-selectable=""> Urgente </div>
        </div>
      </div>
    </div>
    <div class="invalid-feedback helpdesk_ticket_priority"></div>
  </div>
  <div class="form-group ">
    <label for="helpdesk_ticket_ticket_body_attributes_description_html" class="form-label"> Description <span class="fw-asterisk">*</span>
    </label>
    <div class="fr-box fr-basic fr-top" role="application" style="z-index: 10;">
      <div class="fr-toolbar fr-desktop fr-top fr-basic fr-sticky-off" style="z-index: 11; top: 0px;" data-sticky-offset="true" data-top="0px" data-bottom="auto">
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              <iframe src="https://www.recaptcha.net/recaptcha/api/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;">
              </iframe>
            </div>
          </div>
          <div style="width: 300px; height: 60px; border-style: none;
                bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px;
                background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;">
            <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1;
                  margin: 10px 25px; padding: 0px; resize: none;">                </textarea>
          </div>
        </div>
      </noscript>
    </div>
  </div>
  <div class="form-group attachments-container">
    <span class="d-none">
      <input id="upload_file" type="file" multiple="true">
      <input id="files_list" type="file" name="helpdesk_ticket[attachments][][resource]" multiple="true">
    </span>
    <div class="dropdown">
      <button class="btn btn-link " type="button" id="attach_btn" data-attach-type="file">
        <span class="file-upload-btn" tabindex="0">
          <img data-src="/glyphs/vectors/attachment.svg" loading="lazy" alt="Archivo adjunto" class="icon ls-is-cached lazyloaded" src="/glyphs/vectors/attachment.svg"> Archivo adjunto </span>
      </button>
      <ul class="dropdown-menu" aria-labelledby="attach_btn">
        <li><a class="dropdown-item" href="#" data-attach-type="file">Adjuntar archivo</a></li>
      </ul>
    </div>
    <div id="attachments_list" class="files-container"></div>
    <div>
      <div id="cumulative_error_heading" class="error-heading"></div>
      <div id="cumulative_error_attachments_list" class="files-container"></div>
    </div>
    <div>
      <div id="individual_error_heading" class="error-heading"></div>
      <div id="individual_error_attachments_list" class="files-container"></div>
    </div>
  </div>
  <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36">
  <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles">
  <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false"> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="">
  <a id="" href="/support/home" class="btn fw-secondary-button">Cancelar</a>
  <button type="submit" class="btn fw-primary-button new-ticket-submit-button" data-recaptcha-enterprise="false" data-submit-text="Por favor espera..."> Enviar </button>
</form>

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