pogustgoodhead.com
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Submitted URL: https://click.email.pgmbm.io/?qs=9fd2d7238e903272e191faa9ba4a7c57ac093c36663ea492059c7da85b42e83e65ad1a4594c2bb735dc18cf19448...
Effective URL: https://pogustgoodhead.com/complaints-handling-policy/
Submission: On November 16 via api from ES — Scanned from GB
Effective URL: https://pogustgoodhead.com/complaints-handling-policy/
Submission: On November 16 via api from ES — Scanned from GB
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We value your privacy We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Customize Reject All Accept All Customize Consent Preferences We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... Show more NecessaryAlways Active Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. * Cookie cookieyes-consent * Duration 1 year * Description CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. * Cookie elementor * Duration never * Description This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. * Cookie CookieConsent * Duration 1 year 1 month 4 days * Description This cookie stores the user's consent state for the current domain. Functional Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. * Cookie __cf_bm * Duration 30 minutes * Description This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. * Cookie _gid * Duration 1 day * Description Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. * Cookie _ga_* * Duration 1 year 1 month 4 days * Description Google Analytics sets this cookie to store and count page views. * Cookie _ga * Duration 1 year 1 month 4 days * Description The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. * Cookie _gat_gtag_UA_* * Duration 1 minute * Description Google Analytics sets this cookie to store a unique user ID. * Cookie wmc * Duration 1 year 1 month 4 days * Description Workable sets this cookie to assign a unique visitor ID for statistical purposes. Performance Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. No cookies to display. Advertisement Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns. No cookies to display. Reject All Save My Preferences Accept All Skip to content Menu Close * ABOUT US * Our Team * Practices * Press and Opinions * Careers * CONTACT US * MORE OUR TEAM * Partners and Executive Leadership * Legal Directors, Senior Associates, and Associates * Trainee Solicitors * Senior Professional Support About Us * Our Results * Our Cases * Cases Under Investigation * Our Locations * Our Awards * Our Clients * Careers PRACTICES * Environmental Law * Consumer and Product Liability * International Law and Human Rights * Competition and Antitrust * International Arbitration * Securities Litigation * Data Breach and Systems Security * Consumer Class Actions * Personal Injury PRESS AND OPINIONS * Press and News * Opinions CONTACT US * Client Cases * Press Enquiries * ABOUT US * Our Team * Practices * Press and Opinions * Careers * CONTACT US * MORE OUR TEAM * Partners and Executive Leadership * Legal Directors, Senior Associates, and Associates * Trainee Solicitors * Senior Professional Support About Us * Our Results * Our Cases * Cases Under Investigation * Our Locations * Our Awards * Our Clients * Careers PRACTICES * Environmental Law * Consumer and Product Liability * International Law and Human Rights * Competition and Antitrust * International Arbitration * Securities Litigation * Data Breach and Systems Security * Consumer Class Actions * Personal Injury PRESS AND OPINIONS * Press and News * Opinions CONTACT US * Client Cases * Press Enquiries Search Search Close this search box. * * * * * * * Menu Close * ABOUT US * Our Team * Practices * Press and Opinions * Careers * CONTACT US * MORE OUR TEAM * Partners and Executive Leadership * Legal Directors, Senior Associates, and Associates * Trainee Solicitors * Senior Professional Support About Us * Our Results * Our Cases * Cases Under Investigation * Our Locations * Our Awards * Our Clients * Careers PRACTICES * Environmental Law * Consumer and Product Liability * International Law and Human Rights * Competition and Antitrust * International Arbitration * Securities Litigation * Data Breach and Systems Security * Consumer Class Actions * Personal Injury PRESS AND OPINIONS * Press and News * Opinions CONTACT US * Client Cases * Press Enquiries * ABOUT US * Our Team * Practices * Press and Opinions * Careers * CONTACT US * MORE OUR TEAM * Partners and Executive Leadership * Legal Directors, Senior Associates, and Associates * Trainee Solicitors * Senior Professional Support About Us * Our Results * Our Cases * Cases Under Investigation * Our Locations * Our Awards * Our Clients * Careers PRACTICES * Environmental Law * Consumer and Product Liability * International Law and Human Rights * Competition and Antitrust * International Arbitration * Securities Litigation * Data Breach and Systems Security * Consumer Class Actions * Personal Injury PRESS AND OPINIONS * Press and News * Opinions CONTACT US * Client Cases * Press Enquiries Search Search Close this search box. * * * * * * * * * * * * * * * * * COMPLAINTS POLICY We are committed to providing a high-quality legal service to all our clients. If something goes wrong, please tell us about it. We want to hear from you so that we can work to continuously improve our standards of service. HOW TO COMPLAIN TO US? Please email complaints@pogustgoodhead.com. Please be as specific as you can about your concern and if you have specific reference details that may help us understand and consider your complaint (e.g. a reference number, dates or the name of who you have been dealing with at Pogust Goodhead) please include these in your email. If you are unable to share the details of your complaint by email, require further assistance or would like to speak with somebody regarding your complaint, you can leave a us message on 0330 155 900 and one of our dedicated complaints team will get back to you within 48 hours. If you are leaving a message for us, please make sure you provide your name, your reference number, a contact telephone number, and some brief information regarding the matter that you wish to complain about. We may keep records of our communications with you – you can read more about how we handle and retain your information in accordance with our privacy policy, here. WHAT HAPPENS NEXT? Once you have told us you need us to make reasonable adjustments we will: ACKNOWLEDGEMENT We aim to send you a written acknowledgement of receipt and allocation of your complaint for internal review within 2 working days. INVESTIGATION Your complaint will be passed to our Head of Quality and Client Policy or a member of their team who has not been involved in the matter about which you are complaining. They will then review your file, speak to member(s) of staff who worked on your case and aim to contact you within 21 days to discuss and hopefully resolve your complaint. FINAL RESPONSE We aim to provide a final response to you within 8 weeks of your complaint. We do our very best to meet these timescales. However, if your complaint is complicated and we think we need more time to investigate it, or if there are other reasons why we don’t think we can keep to these timescales, we will do our best to let you know in good time and update you on when we think we will be able to get back to you. VIEW OUR ACCESSIBILITY STATEMENT WHAT TO DO IF YOU ARE UNHAPPY WITH OUR BEHAVIOUR: The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can contact the SRA by: * Telephone – 0370 606 2555 * Email – report@sra.org.uk * Post – SRA Report, The Cube, 199 Wharfside Street, Birmingham, B1 1RN). More information including on how and when to raise a concern with the SRA is on their website, here. WHAT TO DO IF WE CANNOT RESOLVE YOUR COMPLAINT: If we have not resolved your complaint to your satisfaction within 8 weeks, you can refer your complaint to the Legal Ombudsman, who investigate complaints about service issues with law firms, and they will look at your complaint independently. In order for the Legal Ombudsman to review your complaint, you must have tried to resolve your complaint with us first and allowed us a period of 8 weeks to resolve your complaint and referred your complaint to the Legal Ombudsman: For complaints made before 1 April 2023 * within six months of receiving any final response issued by us; and * no more than six years from the date of the act or omission that you are complaining about; or no more than three years from when you should reasonably have known there was cause for complaint. For complaints made from 1 April 2023 onwards: * within six months of receiving any final response issued by us; and * no more than one year from the date of the act or omission that you are complaining about; or no more than one year from when you should reasonably have known there was cause for complaint. VISIT www.legalombudsman.org.uk PHONE +44 0300 555 0333 Between 9am and 5pm MAIL enquiries@legalombudsman.org.uk LEGAL OMBUDSMAN PO Box 6806, Wolverhampton, WV1 9WJ There is more information on their website about how to complain, here. CONTACT US Whether you’re a client, journalist, NGO, political operative, or legal professional, we’re always happy to talk. If you require any help or advice, please get in touch with the Pogust Goodhead team. If you are a client in the Mariana dam disaster claim, please click here to be redirected to the client portal. GET IN TOUCH FOLLOW US ON SOCIAL MEDIA TO LEARN MORE ABOUT OUR CASES AND VALUES. Linkedin Twitter Instagram Facebook Youtube Pogust Goodhead (a trading name of PGMBM Law Ltd) SRA License Number 512898. Pogust Goodhead is authorised and regulated by the Solicitors Regulation Authority and complies with the Solicitors Code of Conduct, a copy of which can be located here. VAT No: 974 7183 77. © Copyright 2023 Pogust Goodhead. All rights reserved. Attorney Advertising. Prior results do not guarantee a similar outcome. Content does not constitute legal advice or the creation of an attorney-client relationship. You should not act or rely on the basis of information on this site without seeking the advice of an attorney. PGMBM Nederland B.V., trading under the name Pogust Goodhead, is a limited liability company registered at Chamber of Commerce (no. 83137718) with its registered office at Herengracht 433, 1017 BR Amsterdam. Tax number is NL862745470B01. PGMBM Nederland B.V. is a Dutch law firm that has entered into a partnership with the law firms PGMBM Law Ltd and PGMBM Ltd, with the purpose to cooperate in accordance with section 5.2 of the Legal Profession Byelaw (in Dutch: Verordening op de Advocatuur). PGMBM Nederland B.V. focuses (as the other partners within the said partnership) on collective actions. PGMBM Nederland B.V. is the contracting entity in relation to services provided by lawyers working at PGMBM Nederland B.V. * Terms & Conditions * GDPR Privacy Policy * Privacy Policy * Complaints Handling Policy * Complaints Policy * Rechtsgebiedenregister * Accessibility Policy * Trust Centre * Cookie Preferences * Terms & Conditions * GDPR Privacy Policy * Privacy Policy * Complaints Handling Policy * Complaints Policy * Rechtsgebiedenregister * Accessibility Policy * Trust Centre * Cookie Preferences Pogust Goodhead (a trading name of PGMBM Law Ltd) SRA License Number 512898. Pogust Goodhead is authorised and regulated by the Solicitors Regulation Authority and complies with the Solicitors Code of Conduct, a copy of which can be located here. VAT No: 974 7183 77. © Copyright 2023 Pogust Goodhead. All rights reserved. Attorney Advertising. Prior results do not guarantee a similar outcome. Content does not constitute legal advice or the creation of an attorney-client relationship. You should not act or rely on the basis of information on this site without seeking the advice of an attorney. PGMBM Nederland B.V., trading under the name Pogust Goodhead, is a limited liability company registered at Chamber of Commerce (no. 83137718) with its registered office at Herengracht 433, 1017 BR Amsterdam. Tax number is NL862745470B01. PGMBM Nederland B.V. is a Dutch law firm that has entered into a partnership with the law firms PGMBM Law Ltd and PGMBM Ltd, with the purpose to cooperate in accordance with section 5.2 of the Legal Profession Byelaw (in Dutch: Verordening op de Advocatuur). PGMBM Nederland B.V. focuses (as the other partners within the said partnership) on collective actions. PGMBM Nederland B.V. is the contracting entity in relation to services provided by lawyers working at PGMBM Nederland B.V. * Terms & Conditions * GDPR Privacy Policy * Privacy Policy * Complaints Handling Policy * Complaints Policy * Rechtsgebiedenregister * Accessibility Policy * Trust Centre * Cookie Preferences Go to Top