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Submitted URL: http://bit.ly/3UMX5uK
Effective URL: https://starbucks.taleo.net/careersection/1000222/jobdetail.ftl?job=220090448&iniurl.src=CWS-13040&tz=GMT-07:00&tzname=Ameri...
Submission: On November 20 via manual from US — Scanned from DE
Effective URL: https://starbucks.taleo.net/careersection/1000222/jobdetail.ftl?job=220090448&iniurl.src=CWS-13040&tz=GMT-07:00&tzname=Ameri...
Submission: On November 20 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: ftlform — POST jobdetail.ftl
<form name="ftlform" id="ftlform" method="post" action="jobdetail.ftl"><input type="hidden" name="lang" id="lang" value="en"><input type="hidden" name="ftlpageid" id="ftlpageid" value="requisitionDescriptionPage"><input type="hidden" name="ftlcompid"
id="ftlcompid" value=""><input type="hidden" name="ftlinterfaceid" id="ftlinterfaceid" value=""><input type="hidden" name="ftlcompclass" id="ftlcompclass" value=""><input type="hidden" name="ftlhistory" id="ftlhistory"
value="1668905009543|3.0.4.1.19.15.20"><input type="hidden" name="ftlPageHistory" id="ftlPageHistory" value=""><input type="hidden" name="ftlstate" id="ftlstate" value=""><input type="hidden" name="ftlwinscr" id="ftlwinscr" value=""><input
type="hidden" name="jsfCmdId" id="jsfCmdId" value=""><input type="hidden" name="ftlerrors" id="ftlerrors" value=""><input type="hidden" name="portal" id="portal" value=""><input type="hidden" name="tz" id="tz" value="GMT+00:00"><input
type="hidden" name="skipAlternate" id="skipAlternate" value=""><input type="hidden" name="iniurl.src" id="iniurl.src" value="CWS-13040"><input type="hidden" name="iniurl.media_id" id="iniurl.media_id" value=""><input type="hidden"
name="iniurl.sns_id" id="iniurl.sns_id" value=""><input type="hidden" name="iniurl.use_up" id="iniurl.use_up" value=""><input type="hidden" name="iniurl.refid" id="iniurl.refid" value=""><input type="hidden" name="iniurl.evtr" id="iniurl.evtr"
value=""><input type="hidden" name="iniurl.isSocialSrc" id="iniurl.isSocialSrc" value=""><input type="hidden" name="listLabels" id="listLabels" value=""><input type="hidden" name="rdPager.pagerLabelTT" id="rdPager.pagerLabelTT"
value="Go to job {0}"><input type="hidden" name="ftlISWLD" id="ftlISWLD" value="false"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.requisitionNo" id="actOpenRequisitionDescriptionPrintable.requisitionNo" value=""><input
type="hidden" name="navigate.target" id="navigate.target" value=""><input type="hidden" name="isListEmpty" id="isListEmpty" value="false"><input type="hidden" name="serializedCriteria" id="serializedCriteria" value=""><input type="hidden"
name="actOnReqReferFriendReqDesc.requisitionNo" id="actOnReqReferFriendReqDesc.requisitionNo" value=""><input type="hidden" name="calloutPageDisplayed" id="calloutPageDisplayed" value="false"><input type="hidden" name="displayAsMainHeader"
id="displayAsMainHeader" value="false"><input type="hidden" name="actApplyOnReq.candidateNo" id="actApplyOnReq.candidateNo" value=""><input type="hidden" name="confirmBeaconReset.aor" id="confirmBeaconReset.aor" value="false"><input type="hidden"
name="careerPortalFullVersionURL" id="careerPortalFullVersionURL" value=""><input type="hidden" name="rdPager.nbDisplayPage" id="rdPager.nbDisplayPage" value="5"><input type="hidden" name="actOnReqReferFriendReqDesc.candidateNo"
id="actOnReqReferFriendReqDesc.candidateNo" value=""><input type="hidden" name="actOpenRequisitionDescriptionPrintable.locale" id="actOpenRequisitionDescriptionPrintable.locale" value=""><input type="hidden" name="jobsPerPageCaption"
id="jobsPerPageCaption" value="Job {0} out of {1}"><input type="hidden" name="rdPager.pagerLabelAfterNextHidden" id="rdPager.pagerLabelAfterNextHidden" value=" "><input type="hidden" name="rdPager.pageLabelAfterHidden"
id="rdPager.pageLabelAfterHidden" value=" "><input type="hidden" name="emptyListToken" id="emptyListToken" value=""><input type="hidden" name="rdPager.pageLabelBeforeHidden" id="rdPager.pageLabelBeforeHidden" value=" "><input type="hidden"
name="csrftoken" id="csrftoken" value="bfQO7SnQxMvgN3R+O+cb8OOFIRhydAvlb4HV2Pey37Q="><input type="hidden" name="listLocales" id="listLocales" value=""><input type="hidden" name="rdPager.listId" id="rdPager.listId" value="descRequisition"><input
type="hidden" name="rdPager.pagerLabelPreviousTT" id="rdPager.pagerLabelPreviousTT" value="Go to the previous job"><input type="hidden" name="interfaceIdForTimeZone" id="interfaceIdForTimeZone" value="requisitionDescriptionInterface"><input
type="hidden" name="actOpenRequisitionDescriptionPrintable.openMode" id="actOpenRequisitionDescriptionPrintable.openMode" value="default"><input type="hidden" name="rdPager.pagerLabelBeforeNextHidden" id="rdPager.pagerLabelBeforeNextHidden"
value=" "><input type="hidden" name="displayUrgentNeed" id="displayUrgentNeed" value=""><input type="hidden" name="navigate.url" id="navigate.url" value=""><input type="hidden" name="openDescFrom" id="openDescFrom" value="default"><input
type="hidden" name="careerPortalFullVersionURLEnabled" id="careerPortalFullVersionURLEnabled" value="false"><input type="hidden" name="isApplicantUser" id="isApplicantUser" value="true"><input type="hidden" name="initialHistoryOld"
id="initialHistoryOld" value=""><input type="hidden" name="tabLevel1.selected" id="tabLevel1.selected" value="tabJS"><input type="hidden" name="actAddRequisitionToCart.requisitionNo" id="actAddRequisitionToCart.requisitionNo" value=""><input
type="hidden" name="basicReqSearch.url" id="basicReqSearch.url" value=""><input type="hidden" name="listEmptyIsApplicantUser" id="listEmptyIsApplicantUser" value="false"><input type="hidden" name="descRequisition.hasElements"
id="descRequisition.hasElements" value="false"><input type="hidden" name="rdPager.pagerLabelNext" id="rdPager.pagerLabelNext" value="Next"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.myReferralsCurrentPage"
id="actOpenRequisitionDescriptionPrintable.myReferralsCurrentPage" value="1"><input type="hidden" name="cshtstate" id="cshtstate" value="210760;1470570|"><input type="hidden" name="displayDraft" id="displayDraft" value=""><input type="hidden"
name="commonDescriptionForAddThis" id="commonDescriptionForAddThis" value=""><input type="hidden" name="descriptionLogginMandatory" id="descriptionLogginMandatory" value="false"><input type="hidden" name="ftlISWLDMessage" id="ftlISWLDMessage"
value=""><input type="hidden" name="basicReqSearch.target" id="basicReqSearch.target" value=""><input type="hidden" name="isJobCartActionDisplayed" id="isJobCartActionDisplayed" value="true"><input type="hidden" name="confirmBeaconTimedOut.a"
id="confirmBeaconTimedOut.a" value=""><input type="hidden" name="rdPager.pagerLabelAfterPreviousHidden" id="rdPager.pagerLabelAfterPreviousHidden" value=" "><input type="hidden" name="rdPager.pagerLabelNextTT" id="rdPager.pagerLabelNextTT"
value="Go to the next job"><input type="hidden" name="pBeaconBeat" id="pBeaconBeat" value="300000"><input type="hidden" name="actOnReqReferAgentReqDesc.requisitionNo" id="actOnReqReferAgentReqDesc.requisitionNo" value=""><input type="hidden"
name="descRequisition.nbElements" id="descRequisition.nbElements" value="0"><input type="hidden" name="rdPager.refreshMessageLabel" id="rdPager.refreshMessageLabel" value=""><input type="hidden" name="actApplyOnReq.requisitionNo"
id="actApplyOnReq.requisitionNo" value=""><input type="hidden" name="actApplyOnReq.mode" id="actApplyOnReq.mode" value=""><input type="hidden" name="displayCalloutInLegend" id="displayCalloutInLegend" value="false"><input type="hidden"
name="tabLevel2b.selected" id="tabLevel2b.selected" value=""><input type="hidden" name="rdPager.requisitionNo" id="rdPager.requisitionNo" value=""><input type="hidden" name="initialHistoryPage" id="initialHistoryPage" value="-1"><input
type="hidden" name="requisitionno" id="requisitionno" value="1470570"><input type="hidden" name="pSessionWarning" id="pSessionWarning" value="2400000"><input type="hidden" name="descRequisition.size" id="descRequisition.size" value="5"><input
type="hidden" name="jobboardListPageTitle" id="jobboardListPageTitle" value=""><input type="hidden" name="alreadyAppliedColumnDisplayed" id="alreadyAppliedColumnDisplayed" value="false"><input type="hidden" name="descRequisition.isEmpty"
id="descRequisition.isEmpty" value="true"><input type="hidden" name="rdPager.pagerLabelBeforePreviousHidden" id="rdPager.pagerLabelBeforePreviousHidden" value=" "><input type="hidden" name="actOnReqReferAgentReqDesc.candidateNo"
id="actOnReqReferAgentReqDesc.candidateNo" value=""><input type="hidden" name="jobCartIcon" id="jobCartIcon" value="bag_black.gif"><input type="hidden" name="tabLevel2a.selected" id="tabLevel2a.selected" value="tabBasicReqSearch"><input
type="hidden" name="rdPager.pagerLabelPrevious" id="rdPager.pagerLabelPrevious" value="Previous"><input type="hidden" name="actOpenRequisitionDescriptionPrintable.viewMode" id="actOpenRequisitionDescriptionPrintable.viewMode"
value="defaultView"><input type="hidden" name="rdPager.pagerLabelCount" id="rdPager.pagerLabelCount" value="Go to job {0}"><input type="hidden" name="listCount" id="listCount" value="1"><input type="hidden" name="pSessionTimeout"
id="pSessionTimeout" value="3600000"><input type="hidden" name="addThisRequired" id="addThisRequired" value="true"><input type="hidden" name="actOnReqReferAgentReqDesc.mode" id="actOnReqReferAgentReqDesc.mode" value=""><input type="hidden"
name="focusOnField" id="focusOnField" value=""><input type="hidden" name="applicationCandidateNo" id="applicationCandidateNo" value=""><input type="hidden" name="actOnReqReferFriendReqDesc.mode" id="actOnReqReferFriendReqDesc.mode"
value=""><input type="hidden" name="confirmBeaconTimedOut.aor" id="confirmBeaconTimedOut.aor" value="false"><input type="hidden" name="restoreInitialHistoryOnRefresh" id="restoreInitialHistoryOnRefresh" value="false"><input type="hidden"
name="signedIn" id="signedIn" value="false"><input type="hidden" name="initialHistory" id="initialHistory"
value="ftlx0!|!ftlUtil_resetPage!%24!requisitionDescriptionInterface!|!descRequisition!|!rdPager!%24!1470570!|!true!|!1470570!|!false!|!Submission for the position%5C: service desk analyst - Starbucks Technology (Seattle OR Remote) - (Job Number%5C: 220090448)!|!false!|!1470570!|!false!|!true!|!https%5C://starbucks.taleo.net/careersection/jobdetail.ftl?job=220090448%26lang=en!|!service desk analyst - Starbucks Technology (Seattle OR Remote)!|!true!|!service desk analyst - Starbucks Technology (Seattle OR Remote)!|!220090448!|!220090448!|!Nov 18, 2022!|!Nov 18, 2022!|!Nov 27, 2022!|!Nov 27, 2022!|!US-WA-Seattle-Starbucks Support Center!|!US-WA-Seattle-Starbucks Support Center!|!United States!|!Yes-Remote!|!Yes-Remote!|!Starbucks!|!IT %26 Engineering Support!|!Full-time!|!Full-time!|!%2422.02-%2438.89/hourly!|!%2422.02-%2438.89/hourly!|!Yes!|!Yes!|!!*!%3Cp style=%22font-family%5C: Arial%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22font-family%5C: Arial%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3E%3Cstrong%3EJob Summary and Mission%3C/strong%3E%3Cbr /%3E%0A%3Cbr /%3E%0AThis job%26nbsp;contributes%26nbsp;to%26nbsp;Starbucks%26nbsp;success%26nbsp;by%26nbsp;acting%26nbsp;as%26nbsp;a first%26nbsp;point%26nbsp;of%26nbsp;contact%26nbsp;within%26nbsp;the Service Desk%26nbsp;for%26nbsp;technical issues for end users and retail locations.%26nbsp;Responds to routine hardware/software problems%26nbsp;and/or%26nbsp;questions%26nbsp;from retail locations,%26nbsp;regional%26nbsp;offices%26nbsp;and%26nbsp;roasting%26nbsp;plants%26nbsp;globally.%26nbsp;Models%26nbsp;and%26nbsp;acts%26nbsp;in%26nbsp;accordance%26nbsp;with%26nbsp;Starbucks%26nbsp;guiding%26nbsp;principles.%3Cbr /%3E%0A%3Cbr /%3E%0A%3Cbr /%3E%0A%3Cstrong%3ESummary of Key Responsibilities%3C/strong%3E%3Cbr /%3E%0A%3Cbr /%3E%0AResponsibilities and essential job functions include but are not limited to the following%5C:%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22MsoBodyText%22 style=%22line-height%5C:1.25; margin-top%5C:4px; margin-right%5C:93px%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3EProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoBodyText%22 style=%22line-height%5C:1.25; margin-top%5C:4px%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3EDocuments user problems, troubleshooting steps, resolutions and escalation paths%3Cspan style=%22letter-spacing%5C:-0.45pt%22%3E%26nbsp;using%3C/span%3E%26nbsp;Service Desk%26nbsp;%3Cspan style=%22letter-spacing%5C:-0.05pt%22%3Etools%3C/span%3E%26nbsp;and resources.%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoBodyText%22 style=%22line-height%5C:1.25; margin-top%5C:3px%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3EMaintains regular and consistent attendance and punctuality in accordance with %26lsquo;Starbucks Attendance Standard for Contact and Service Centers%26rsquo;.%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoBodyText%22 style=%22line-height%5C:1.25; margin-top%5C:4px; margin-right%5C:93px%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3EPerforms first-level core troubleshooting on hardware/software systems, answers question and provides%26nbsp;%3Cspan style=%22letter-spacing%5C:-0.05pt%22%3Etechnical%3C/span%3E%26nbsp;%3Cspan style=%22letter-spacing%5C:-0.05pt%22%3Esolution%3C/span%3E%3Cspan style=%22letter-spacing%5C:-0.5pt%22%3Es.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli style=%22line-height%5C:1.25; margin-bottom%5C:8px%22%3E%3Cspan style=%22font-size%5C:14px;%22%3E%3Cspan style=%22font-family%5C:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22color%5C:black%22%3EIdentifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A!|!!*!%3Cp style=%22text-align%5C:start; margin-bottom%5C:12px;font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22text-align%5C:start; margin-bottom%5C:12px;font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:13.02px%22%3E%3Cspan style=%22color%5C:#000000%22%3E%3Cspan style=%22font-style%5C:normal%22%3E%3Cspan style=%22font-variant-ligatures%5C:normal%22%3E%3Cspan style=%22font-weight%5C:400%22%3E%3Cspan style=%22white-space%5C:normal%22%3E%3Cspan style=%22background-color%5C:#ffffff%22%3E%3Cspan style=%22text-decoration-thickness%5C:initial%22%3E%3Cspan style=%22text-decoration-style%5C:initial%22%3E%3Cspan style=%22text-decoration-color%5C:initial%22%3E%3Cspan style=%22font-family%5C:Arial%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3E%3Cstrong style=%22font-weight%5C:bold%22%3EBasic Qualifications%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr /%3E%0A%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cul style=%22padding%5C:0px 0px 0px 20px; color%5C:#000000; font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif; font-size%5C:13.02px; font-style%5C:normal; font-variant-ligatures%5C:normal; font-weight%5C:400; text-align%5C:start; white-space%5C:normal; background-color%5C:#ffffff; text-decoration-thickness%5C:initial; text-decoration-style%5C:initial; text-decoration-color%5C:initial; margin-top%5C:12px; margin-bottom%5C:12px%22%3E%0A %3Cli style=%22line-height%5C:1.25%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3EExperience in a call center or customer support environment supporting%26nbsp;various%26nbsp;hardware and%26nbsp;software%26nbsp;problems%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli style=%22line-height%5C:1.25%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3EExperience using a knowledge base and ticketing system%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli style=%22line-height%5C:1.25%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3EExperience using retail point of sale systems%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli style=%22line-height%5C:1.25%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3EFamiliarity with multiple hardware and software systems with some technical knowledge%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22text-align%5C:start; margin-bottom%5C:12px;font-family%5C: Arial;%22%3E%3Cbr /%3E%0A%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22text-align%5C:start; margin-bottom%5C:12px;font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C:13.02px%22%3E%3Cspan style=%22color%5C:#000000%22%3E%3Cspan style=%22font-style%5C:normal%22%3E%3Cspan style=%22font-variant-ligatures%5C:normal%22%3E%3Cspan style=%22font-weight%5C:400%22%3E%3Cspan style=%22white-space%5C:normal%22%3E%3Cspan style=%22background-color%5C:#ffffff%22%3E%3Cspan style=%22text-decoration-thickness%5C:initial%22%3E%3Cspan style=%22text-decoration-style%5C:initial%22%3E%3Cspan style=%22text-decoration-color%5C:initial%22%3E%3Cspan style=%22font-family%5C:Arial%22%3E%3Cspan style=%22font-size%5C:14px%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif%22%3E%3Cstrong style=%22font-weight%5C:bold%22%3ERequired Knowledge, Skills and Abilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22text-align%5C:start; 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<div><span id="requisitionDescriptionInterface.requisitionDescriptionTitleLabel.row1" class="hidden-audible" title="">Job Description - service desk analyst - Starbucks Technology (Seattle OR Remote) (220090448)</span></div>
<h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header">
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<div id="requisitionDescriptionInterface.ID1472.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="titlepage" title="">service desk analyst - Starbucks
Technology (Seattle OR Remote)</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1487.row1" class="titlepage" title="">(</span>
<h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1506.row1" class="titlepage" title="" style="display: inline;">Job Number:</span></h1><span class="inline"> </span><span
id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="titlepage" title="">220090448</span><span id="requisitionDescriptionInterface.ID1535.row1" class="titlepage" title="">)</span>
</div>
<div id="requisitionDescriptionInterface.ID1542.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1558.row1" class="subtitle" title="" style="display: inline;">Job Posting</span></h2><span id="requisitionDescriptionInterface.ID1575.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqPostingDate.row1" class="text" title="">Nov 18, 2022</span><span class="inline"> </span><span
class="inline"> </span><span class="inline"> </span>
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1618.row1" class="subtitle" title="" style="display: inline;">Job Posting End Date</span></h2><span id="requisitionDescriptionInterface.ID1635.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqUnpostingDate.row1" class="text" title="">Nov 28, 2022</span>
</div>
<div id="requisitionDescriptionInterface.ID1654.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1670.row1" class="subtitle" title="" style="display: inline;">Location</span></h2><span id="requisitionDescriptionInterface.ID1687.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1697.row1" class="text" title="">US-WA-Seattle-Starbucks Support Center</span><span
class="inline"> </span><span id="requisitionDescriptionInterface.ID1707.row1" class="text" title="">United States</span>
</div>
<div id="requisitionDescriptionInterface.ID1714.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1720.row1" class="subtitle" title="" style="display: inline;">Is this role
eligible for remote or hybrid work?</span><span id="requisitionDescriptionInterface.ID1737.row1" class="subtitle" title="">:</span><span class="inline"> </span><span
id="requisitionDescriptionInterface.ID1747.row1" class="text" title="">Yes-Remote</span></div>
<div id="requisitionDescriptionInterface.ID1756.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1759.row1" class="text" title="">Starbucks</span><span
class="inline"> </span><span id="requisitionDescriptionInterface.ID1769.row1" class="text" title="">-</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1779.row1"
class="text" title="">IT & Engineering Support</span></div>
<div id="requisitionDescriptionInterface.ID1786.row1" class="contentlinepanel" title="">
<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span
id="requisitionDescriptionInterface.ID1802.row1" class="subtitle" title="" style="display: inline;">Schedule</span></h2><span id="requisitionDescriptionInterface.ID1819.row1" class="subtitle"
title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1829.row1" class="text" title="">Full-time</span>
</div>
<div class="staticcontentlinepanel"><span class="blockpanel"><span class=""> </span></span></div>
<div id="requisitionDescriptionInterface.ID1846.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1852.row1" class="subtitle" title="" style="display: inline;">Pay
Range</span><span id="requisitionDescriptionInterface.ID1869.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1879.row1" class="text"
title="">$22.02-$38.89/hourly</span></div>
<div id="requisitionDescriptionInterface.ID1888.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1894.row1" class="subtitle" title="" style="display: inline;">Bonus
Eligible</span><span id="requisitionDescriptionInterface.ID1911.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1921.row1" class="text"
title="">Yes</span></div>
<div class="staticcontentlinepanel"><span class="blockpanel"><span class=""> </span></span></div>
<div id="requisitionDescriptionInterface.ID1940.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1943.row1" class="text" title="">
<p style="font-family: Arial"> </p>
<p style="font-family: Arial"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Job Summary and Mission</strong><br>
<br> This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues
for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail
locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles.<br>
<br>
<br>
<strong>Summary of Key Responsibilities</strong><br>
<br> Responsibilities and essential job functions include but are not limited to the following:</span></span></p>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px; margin-right:93px"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provide technical assistance and support
for incoming queries and issues related to computer systems, software, and hardware.</span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Documents user problems, troubleshooting steps, resolutions
and escalation paths<span style="letter-spacing:-0.45pt"> using</span> Service Desk <span style="letter-spacing:-0.05pt">tools</span> and resources.</span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Maintains regular and consistent attendance and punctuality
in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.</span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px; margin-right:93px"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Performs first-level core
troubleshooting on hardware/software systems, answers question and provides <span style="letter-spacing:-0.05pt">technical</span> <span style="letter-spacing:-0.05pt">solution</span><span
style="letter-spacing:-0.5pt">s.</span></span></span></li>
<li style="line-height:1.25; margin-bottom:8px"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="color:black">Identifies and escalates issues requiring urgent
attention with Incident Management and Service Desk Leadership.</span></span></span></li>
</ul>
</span></div>
<div id="requisitionDescriptionInterface.ID1952.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1955.row1" class="text" title="">
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"> </p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><strong
style="font-weight:bold">Basic Qualifications</strong></span></span><br> </span></span></span></span></span></span></span></span></span></span></span></p>
<ul
style="padding:0px 0px 0px 20px; color:#000000; font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size:13.02px; font-style:normal; font-variant-ligatures:normal; font-weight:400; text-align:start; white-space:normal; background-color:#ffffff; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; margin-top:12px; margin-bottom:12px">
<li style="line-height:1.25"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Experience in a call center or customer support environment
supporting various hardware and software problems</span></span></li>
<li style="line-height:1.25"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Experience using a knowledge base and ticketing system</span></span></li>
<li style="line-height:1.25"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Experience using retail point of sale systems</span></span></li>
<li style="line-height:1.25"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Familiarity with multiple hardware and software systems with some technical
knowledge</span></span></li>
</ul>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><br> </p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><strong
style="font-weight:bold">Required Knowledge, Skills and Abilities</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"> </p>
<ul
style="padding:0px 0px 0px 20px; color:#000000; font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size:13.02px; font-style:normal; font-variant-ligatures:normal; font-weight:400; text-align:start; white-space:normal; background-color:#ffffff; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; margin-top:12px; margin-bottom:12px">
<li class="MsoBodyText" style="line-height:1.25; margin-top:8px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Ability</span> <span style="letter-spacing:-0.05pt">to</span> <span style="letter-spacing:-0.05pt">communicate</span> <span
style="letter-spacing:-0.05pt">clearly</span> <span style="letter-spacing:-0.05pt">and</span> concisely, <span style="letter-spacing:-0.05pt">both</span> <span
style="letter-spacing:-0.05pt">orally</span> and in <span style="letter-spacing:-0.05pt">writing</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Ability</span> <span style="letter-spacing:-0.05pt">to</span> handle <span style="letter-spacing:-0.05pt">multiple</span> <span
style="letter-spacing:-0.05pt">tasks simultaneously</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Ability</span> <span style="letter-spacing:-0.05pt">to</span> work in a <span style="letter-spacing:-0.05pt">fast-paced</span> and
changing <span style="letter-spacing:-0.05pt">environment</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Ability</span> <span style="letter-spacing:-0.05pt">to</span> work as <span style="letter-spacing:-0.05pt">part</span> of a<span
style="letter-spacing:-0.05pt"> team</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:4px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Ability</span> <span style="letter-spacing:-0.05pt">to</span> deliver <span style="letter-spacing:-0.05pt">customer</span> service <span
style="letter-spacing:-0.05pt">to</span> <span style="letter-spacing:-0.05pt">users</span> <span style="letter-spacing:-0.05pt">with</span> <span
style="letter-spacing:-0.05pt">various</span> <span style="letter-spacing:-0.05pt">levels</span> of <span style="letter-spacing:-0.05pt">computer</span> <span
style="letter-spacing:-0.05pt">knowledge</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Strong</span> <span style="letter-spacing:-0.05pt">technical</span> <span style="letter-spacing:-0.05pt">aptitude</span> and <span
style="letter-spacing:-0.05pt">troubleshooting</span> <span style="letter-spacing:-0.05pt">skills</span></span></span></li>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="letter-spacing:-0.05pt">Ability to manage time
effectively</span></span></span></li>
</ul>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"> </p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000"><span
style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold">Core
Competencies</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong
style="font-weight:bold">
</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong
style="font-weight:bold">Customer
Focus</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<ul>
<li style="line-height:1.25"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"> Delivers legendary service that meets and exceeds all customers'
expectations</span></span></li>
</ul>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong
style="font-weight:bold"> Ethics and
Integrity</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Adheres to Starbucks values, beliefs <span
style="letter-spacing:-0.05pt">and</span> principles during good and bad times</span></span></li>
</ul>
<p class="MsoBodyText" style="text-align:start; margin-top:3px; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span
style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:1.25"><span style="font-family:Arial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span style="font-style:normal"><span style="font-weight:600"><span
style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold">
Composure</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Remains calm, maintains perspective and responds in a
professional manner when faced with tough situations</span></span></li>
</ul>
<h2 style="padding:0px; text-align:start; margin-top:4px; margin-bottom:5px; margin-left:11px"><span style="font-size:1rem"><span style="color:#252525"><span
style="font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span style="font-style:normal"><span style="font-weight:600"><span
style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold">Personal
Learning</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</h2>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Takes</span> <span style="letter-spacing:-0.05pt">personal</span> <span style="letter-spacing:-0.05pt">responsibility</span> <span
style="letter-spacing:-0.05pt">for</span> <span style="letter-spacing:-0.05pt">the</span> <span style="letter-spacing:-0.05pt">continuous</span> <span
style="letter-spacing:-0.05pt">learning</span> of new <span style="letter-spacing:-0.05pt">knowledge,</span> <span style="letter-spacing:-0.05pt">skills</span> and <span
style="letter-spacing:-0.05pt">experiences</span></span></span></li>
</ul>
<h2 style="padding:0px; text-align:start; margin-top:4px; margin-bottom:5px; margin-left:11px"><span style="font-size:1rem"><span style="color:#252525"><span
style="font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span style="font-style:normal"><span style="font-weight:600"><span
style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold">Dealing <span
style="letter-spacing:0.05pt">with</span> Ambiguity</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</h2>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="letter-spacing:-0.05pt">Able</span> <span
style="letter-spacing:-0.05pt">to</span> <span style="letter-spacing:-0.05pt">successfully</span> <span style="letter-spacing:-0.05pt">function</span> <span
style="letter-spacing:-0.05pt">during</span> <span style="letter-spacing:-0.05pt">times</span> of uncertainty and changing priorities</span></span></li>
</ul>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000"><span
style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"> <strong
style="font-weight:bold">Decision-Making</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Makes timely and quality decisions based on a mixture of
analysis, wisdom, experience and judgment</span></span></li>
</ul>
<h2 style="padding:0px; text-align:start; margin-top:4px; margin-bottom:5px; margin-left:11px"><span style="font-size:1rem"><span style="color:#252525"><span
style="font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span style="font-style:normal"><span style="font-weight:600"><span
style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold"> Interpersonal
Savvy</strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</h2>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif"><span
style="letter-spacing:-0.05pt">Builds</span> <span style="letter-spacing:-0.05pt">effective</span> <span style="letter-spacing:-0.05pt">relationships</span> <span
style="letter-spacing:-0.05pt">with</span> all <span style="letter-spacing:-0.05pt">people</span></span></span></li>
</ul>
<h2 style="padding:0px; text-align:start; margin-top:4px; margin-bottom:5px; margin-left:11px"><span style="font-size:1rem"><span style="color:#252525"><span
style="font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif"><span
style="font-style:normal"><span style="font-weight:600"><span style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span
style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><span style="color:#252525"><span style="font-style:normal"><span style="font-weight:600"><span
style="font-variant-ligatures:normal"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span
style="text-decoration-style:initial"><span style="text-decoration-color:initial"><strong style="font-weight:bold"><span
style="letter-spacing:-0.05pt">Results</span> <span
style="letter-spacing:-0.05pt">Oriented</span></strong></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
</h2>
<ul>
<li class="MsoBodyText" style="line-height:1.25; margin-top:3px"><span style="font-size:14px"><span style="font-family:Arial, Helvetica, sans-serif">Gets results and achieves goals</span></span></li>
</ul>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"> </p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"> </p>
<p style="text-align:start; margin-bottom:12px;font-family: Arial;"><span style="font-size:13.02px"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span
style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span
style="text-decoration-color:initial"><span style="font-family:Arial"><span style="font-size:14px"><span
style="font-family:Arial, Helvetica, sans-serif"><b style="font-weight:bold">The pay range for this position may be narrower than that displayed, depending on where the work is performed.</b></span></span></span></span></span></span></span></span></span></span></span></span></span>
</p>
<p style="font-family: Arial;;"> </p>
<p style="font-family: Arial;;"><em>
<font size="2">
<i><em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<br>
<br>
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.<br>
<br>
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com. </em></i>
</font>
</em></p>
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Job Description - service desk analyst - Starbucks Technology (Seattle OR
Remote) (220090448)
JOB DESCRIPTION
service desk analyst - Starbucks Technology (Seattle OR Remote) (
JOB NUMBER:
220090448)
JOB POSTING
: Nov 18, 2022
JOB POSTING END DATE
: Nov 28, 2022
LOCATION
: US-WA-Seattle-Starbucks Support Center United States
Is this role eligible for remote or hybrid work?: Yes-Remote
Starbucks - IT & Engineering Support
SCHEDULE
: Full-time
Pay Range: $22.02-$38.89/hourly
Bonus Eligible: Yes
Job Summary and Mission
This job contributes to Starbucks success by acting as a
first point of contact within the Service Desk for technical issues for end
users and retail locations. Responds to routine hardware/software
problems and/or questions from retail
locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the
following:
* Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware.
* Documents user problems, troubleshooting steps, resolutions and escalation
paths using Service Desk tools and resources.
* Maintains regular and consistent attendance and punctuality in accordance
with ‘Starbucks Attendance Standard for Contact and Service Centers’.
* Performs first-level core troubleshooting on hardware/software systems,
answers question and provides technical solutions.
* Identifies and escalates issues requiring urgent attention with Incident
Management and Service Desk Leadership.
Basic Qualifications
* Experience in a call center or customer support environment
supporting various hardware and software problems
* Experience using a knowledge base and ticketing system
* Experience using retail point of sale systems
* Familiarity with multiple hardware and software systems with some technical
knowledge
Required Knowledge, Skills and Abilities
* Ability to communicate clearly and concisely, both orally and in writing
* Ability to handle multiple tasks simultaneously
* Ability to work in a fast-paced and changing environment
* Ability to work as part of a team
* Ability to deliver customer service to users with various levels of computer knowledge
* Strong technical aptitude and troubleshooting skills
* Ability to manage time effectively
Core Competencies
Customer Focus
* Delivers legendary service that meets and exceeds all customers'
expectations
Ethics and Integrity
* Adheres to Starbucks values, beliefs and principles during good and bad times
Composure
* Remains calm, maintains perspective and responds in a professional manner
when faced with tough situations
PERSONAL LEARNING
* Takes personal responsibility for the continuous learning of
new knowledge, skills and experiences
DEALING WITH AMBIGUITY
* Able to successfully function during times of uncertainty and changing
priorities
Decision-Making
* Makes timely and quality decisions based on a mixture of analysis, wisdom,
experience and judgment
INTERPERSONAL SAVVY
* Builds effective relationships with all people
RESULTS ORIENTED
* Gets results and achieves goals
The pay range for this position may be narrower than that displayed, depending
on where the work is performed.
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes
partners with diverse backgrounds and experiences. We believe that enables us to
better meet our mission and values while serving customers throughout our global
communities. People of color, women, LGBTQIA+, veterans and persons with
disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment
in a manner consistent with all federal state and local ordinances. Starbucks
Corporation is committed to offering reasonable accommodations to job applicants
with disabilities. If you need assistance or an accommodation due to a
disability, please contact us at applicantaccommodation@starbucks.com.
© 2022 Starbucks Corporation. All rights reserved.
Privacy Statement
For U.S. Job Seekers
Starbucks is an equal employment opportunity employer of all qualified
individuals. Starbucks does not discriminate on the basis of race, color,
religion or religious creed, national origin or place of origin, sex (including
pregnancy, childbirth, breastfeeding or related medical conditions), physical or
mental disability, age, protected military or veteran status, sexual
orientation, gender identity, gender expression, transgender status, genetic
information, legally protected medical condition, marital or domestic partner
status, status as a victim of domestic violence (including sexual assault or
stalking), or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered for employment
in a manner consistent with all federal state and local ordinances. Starbucks
Corporation is committed to offering reasonable accommodations to job applicants
with disabilities. If you need assistance or an accommodation due to a
disability, please contact us at applicantaccomodation@starbucks.com