www.maestroqa.com
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Submitted URL: https://go.maestroqa.com/rs/698-UPC-638/images/CEO
Effective URL: https://www.maestroqa.com/
Submission: On June 05 via api from US — Scanned from DE
Effective URL: https://www.maestroqa.com/
Submission: On June 05 via api from US — Scanned from DE
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Products Use Cases Community Customers Resources Features Overview View all features Auto QA Supercharge your QA QA Reporting Customizable report builder Scorecard Builder Customizable QA scorecards Calibrations Calibration workflows Coaching Actionable coaching workflows Workflow Automations Automated QA workflows Screen Capture Improve agent experiences Transcriptions Accurate & reliable transcriptions Root Cause Analysis Discover In-Depth Insights Customer Experience Team Exceptional Customer Experiences Leaderboards Friendly Competition, Amplified Performance Dashboard Elevate agent performance Integrations Overview View all integrations Gladly MaestroQA + Gladly Ada MaestroQA + Ada Zendesk MaestroQA + Zendesk Salesforce MaestroQA + Salesforce Agyle Time MaestroQA + Agyle Time Seismic Learning MaestroQA + Seismic Learning Assembled MaestroQA + Assembled Five9 MaestroQA + Five9 Qualtrics MaestroQA + Qualtrics GetFeedback MaestroQA + GetFeedback Request Pricing Learn About Pricing Request Demo Get a Personalized Demo By USE CASE MaestroQA for Chatbot QA MaestroQA for BPO Management MaestroQA for Revenue Collections MaestroQA for Compliance in Finance MaestroQA for Employee Experience MaestroQA for Building a Coaching Program MaestroQA for DSA Compliance MaestroQA for Trust & Safety MaestroQA for Insurance Sales MaestroQA for Insurance Underwriters MaestroQA for Insurance Claims Analysts By Role MaestroQA for QA Managers MaestroQA for Team Leaders MaestroQA for Executives Alternatives MaestroQA vs Stella MaestroQA vs Loris MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Playvox MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Klaus MaestroQA vs Virtual Observer Founder Series Evaluating AI Chat GPT vs QA Analyst Sentiment Analysis Empowerment vs. Micro-Management Non-Customer Support QA Use Cases Mastering AutoQA Scorecards Future of Quality Business Insights AutoQA Metrics Why AutoQA Level Up Strategies to Enhance Impact The Art of Conversation CX Summit - Top 6 Trends Keynote Address Summary: Insights & Predictions on QA in CX Explore CX & QA Community Insights Browse Key Takeaways from the June CX Summit CX Summit NYC Spring 2024 Customers Our Customers Customer Webinar Series Wealthsimple: Innovations in Customer Service Excellence Staples: Mastering Customer Experience Rent the Runway: From Robotic to Empathetic View All Customer Webinars Customer Stories Resident’s journey to customer support excellence TaskRabbit's Journey to Fraud Prevention Performance Excellence Getaround's Journey to Agent Performance Excellence View All Customer Stories Resources Blog eBooks Careers ROI Calculator Pricing More How to Improve Customer Satisfaction Improve Your First Call Resolution Events Upcoming Events CX Summit NYC | Spring 2024 On-Demand Webinars Login Get Pricing Request Demo Product Features Overview Auto QA QA Reporting Scorecard Builder Calibrations Coaching Workflow Automations Screen Capture Transcriptions Root Cause Analysis Customer Experience Team Leaderboards Performance Dashboard Integrations Overview Ada Ada Zendesk Salesforce Agyle Time Seismic Learning Assembled Five9 Qualtrics GetFeedback Request Pricing Request Demo Use Cases BY USE CASE MaestroQA for Chatbot QA MaestroQA for BPO Management MaestroQA for Revenue Collections MaestroQA for Compliance in Finance MaestroQA for Employee Experience MaestroQA for Building a Coaching Program MaestroQA for DSA Compliance MaestroQA for Trust & Safety MaestroQA for Insurance Sales MaestroQA for Insurance Underwriters MaestroQA for Insurance Claims Analysts BY Role MaestroQA for QA Managers MaestroQA for Team Leaders MaestroQA for Executives Alternatives MaestroQA vs Stella MaestroQA vs Loris MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Playvox MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Klaus MaestroQA vs Virtual Observer Community Founder Series Evaluating AI Chat GPT vs QA Analyst Sentiment Analysis Empowerment vs. Micro-Management Non-Customer Support QA Use Cases Mastering AutoQA Scorecards Future of Quality Business Insights AutoQA Metrics Why AutoQA Level Up Strategies to Enhance Impact The Art of Conversation CX Summit NYC | Spring 2024 Keynote Address Summary: Insights & Predictions on QA in CX Explore CX & QA Community Insights Customers Customers Our Customers Customer Webinar Series Wealthsimple: Innovations in Customer Service Excellence Staples: Mastering Customer Experience Rent the Runway: From Robotic to Empathetic View All Customer Webinars Customer Stories Resident’s journey to customer support excellence TaskRabbit's Journey to Fraud Prevention Performance Excellence Getaround's Journey to Agent Performance Excellence View All Customer Stories Resources Resources Blog eBooks Careers ROI Calculator Pricing Other How to Improve Customer Satisfaction (CSAT) Improve First Call Resolution for Your Call Center Events Upcoming Events CX Summit NYC | Spring 2024 On-Demand Webinars Login Pricing Request Demo | CEO/CX: Strategy Chat: Get Smart on AI for CX AI WITHOUT QA CAN BREAK TRUST WITH EMPLOYEES AND CUSTOMERS Quality teams have never been more important to finding the perfect balance between the human touch and AI. Request a demo As seen on Quality & Risk Operational Excellence in CX Trusted by 100K+ team members around the globe EVOLUTION FROM QUALITY TO PERFORMANCE EXCELLENCE Foster a culture of continuous growth across employees, customers, internal processes, and AI initiatives MaestroQA is redefining quality management, shifting the focus from individual agent improvement to enabling performance excellence and continuous enhancement across the company. Our platform ensures employees receive necessary development and coaching, customers enjoy consistent exceptional experiences, internal tools facilitate progress, and AI initiatives are optimized. Learn More GET INSPIRED BY OUR CUSTOMER STORIES GETAROUND'S JOURNEY TO AGENT PERFORMANCE EXCELLENCE WITH MAESTROQA Learn More 30% Increase in CSAT from 60 to 78% on average 120% Decrease in agent ramp time from 182 days to 90 days 300% Increase in monthly coaching sessions from an average of 1 to 4.1 per month / per agent VIEW ALL CUSTOMER STORIES IDENTIFY HOTSPOTS AND DELIVER PRECISE COACHING Unleash actionable insights and dynamic coaching across KPIs MaestroQA's performance dashboards revolutionize the way QA teams operate, bridging the gap between QA metrics and other critical KPIs. Eliminate QA data silos and unclear ROI impact. Learn More SHIFT FROM RANDOM SAMPLING TO TARGETED DEEP DIVES Refine focus by shifting from random sampling to targeted deep dives. Utilize Auto QA and KPIs to pinpoint optimal QA Team priorities, enabling the Quality Team to focus on driving actionable insights across people, processes, policies, and products. Learn More CLOSE THE FEEDBACK LOOP THROUGH COACHING Transform your approach to QA by fostering collaboration between your QA team and team leads. Embrace a coaching-centric culture that prioritizes high-quality coaching for agents to drive continuous improvement and elevate performance standards. Learn More EXPAND QA TO EVALUATE TEAM LEADS Expand QA focus to include team leads, acknowledging their vital role in performance. Embrace a comprehensive QA approach, promoting managerial excellence to drive continuous improvement and achieve optimal team outcomes. Learn More DISCOVER ADDITIONAL PRODUCT FEATURES Screen Capture SHADOW AGENTS IN A REMOTE-FIRST WORLD Elevate agent performance with our screen capture feature, offering full visibility into ticket handling for targeted coaching. Available as a native application or Chrome extension, maximize efficiency with screen capture analytics. Learn More Leaderboards ELEVATE YOUR TEAM'S PERFORMANCE WITH GAMIFIED LEADERBOARDS Ignite performance excellence with Leaderboards, fostering a culture of continuous improvement through friendly team competition. Elevate dashboards, customize configurations, and gamify the agent experience for amplified results. Learn More AUTO QA AUTOMATED QUALITY METRICS ON 100% OF YOUR SUPPORT INTERACTIONS Explore Voice of Customer Insights, Automated Agent Quality Metrics, and Targeted Root Cause Analysis for actionable insights. Learn More WATCH AND LEARN — DIVE INTO TRANSFORMATIVE INSIGHTS CUSTOMERS APPLAUD MAESTROQA'S APPROACH TO AUTO QA Watch Video THE MAESTRO ADVANTAGE: PARTNERSHIPS BEYOND PLATFORMS Watch Video MAESTROQA'S EVOLUTION: AUTOMATING QUALITY ASSURANCE WITH AI Watch Video TRANSFORMING CUSTOMER EXPERIENCE THROUGH DATA-DRIVEN INSIGHTS Watch Video MAXIMIZING TEAM PERFORMANCE WITH MAESTRO: A GAME-CHANGER IN QUALITY ASSURANCE AND COACHING Watch Video THE MAESTRO EXPERIENCE: COLLABORATIVE PARTNERSHIPS DRIVING SUCCESS Watch Video EFFORTLESS INTEGRATIONS FOR SEAMLESS WORKFLOWS Seamlessly connect MaestroQA with your essential tools for automated workflows and real-time insights. View All Integrations PRIORITIZING YOUR SECURITY We take data security seriously, allowing you to focus on achieving your business goals with confidence. See Our Security OUR CUSTOMERS LOVE US See the product in action + learn how we improve service quality. Request a Demo 294 reviews ADMIN VIEW Dive into the heart of your organization's performance. Admins can unlock actionable insights across all teams and agents, empowering them to drive strategic decisions and optimize performance at every level. MANAGER VIEW Maximize manager efficiency and effectiveness. Managers can access data specific to their team and agents, enabling targeted coaching and performance optimization tailored to their management responsibilities. AGENT VIEW Empower your agents with a personalized view tailored to their KPIs, leaderboard standings, and coaching sessions. From QA scores to CSAT ratings, agents are equipped to make actionable improvements, driving performance excellence and success. 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Request demo about homeour customerssitemapcareers product featuresintegrationsscreen capturepricingcase studiesMaestroQA for QA ManagersMaestroQA for Team LeadersMaestroQA for Executives terms and privacy terms of serviceterms of UseCookie Policyprivacy policyprivacy shieldSECURITYacceptable useCA Privacy notice connect zendesk appg2trustpilotreport issue RESOURCES blogUltimate Guide to CX QA ScorecardsROI CalculatorMaestroQA for Customer Service CoachingMaestroqA for First Call Resolution Contact us request demoteam@maestroqa.com © 2024 MaestroQA, All Rights Reserved By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. This includes third parties such as NextRoll and LinkedIn, for use of advertising. Accept All Cookies Reject All Cookies Settings