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PRIVACY POLICY
Relating to the use of Algolia's Website and Services.
Terms of ServiceService Level AgreementPrivacy PolicySupportAcceptable Use
PolicyLegal InformationCookiesInfrastructure & Sub-Processors
Select policyTerms of ServiceService Level AgreementPrivacy
PolicySupportAcceptable Use PolicyLegal InformationCookiesInfrastructure &
Sub-Processors
Effective Date: January 29, 2021
WE TAKE OUR OBLIGATION TO PROTECT THE PRIVACY OF YOUR PERSONAL INFORMATION
SERIOUSLY.
Your personal information will be treated in a secure and confidential manner in
compliance with all applicable laws and regulations.
When you use Algolia Websites and Services (as defined below), we receive
information that may directly or indirectly identify you (“personal information”
or “personal data”).
This privacy policy (this “Privacy Policy”) governs and describes how Algolia,
Inc. and its subsidiaries (“Algolia”, “we,” “us” or “our”) may collect, use, and
disclose personal information that we obtain through or from:
* https://www.algolia.com/ and all websites within that domain (such as
https://status.algolia.com, https://www.algolia.com/blog/,
https://community.algolia.com/, https://algolia.com/doc/ and
https://www.algolia.com/users/sign_up (our “Websites”) and mobile
applications,
* individuals that register to attend our marketing or corporate events or
receive our marketing materials (“Marketing Activities”),
* third-party sources such as data brokers, publicly available sources, and our
partners,
* our subscribers’ personnel who register to use our Services (including
through our Services user interface dashboard registration forms on our
Websites), and
* subscriber data submitted to our hosted search or related services (the
“Services”) by our subscribers or their internet clients or end users, or
that we collect through our Services on behalf of our subscribers. Section 9
of this Privacy Policy separately covers and describes how Algolia collects,
uses and discloses the personal information submitted to our Services by our
subscribers (or their internet clients or end users) or that we collect
through our Services (on behalf of our subscribers), which use by our
subscribers is governed by our subscription agreements with our subscribers.
IN THIS POLICY WE WILL EXPLAIN:
* What types of personal information Algolia collects and how it is used.
* How Algolia collects your personal information, including whether personal
information is collected automatically.
* How long Algolia retains your personal information.
* How and when Algolia shares your personal information with others.
* How Algolia protects your personal information.
* What choices and rights are available to you regarding the use of your
personal information, including how to access and update personal
information.
* How personal information submitted to our Services or collected through our
Services on behalf of or at the direction of our subscribers is treated.
* How to update your communication preferences.
* Whether children under the age of 13 are permitted to use our Services.
CONTACT INFORMATION
Depending on the context of personal information you provide, Algolia may be the
data controller (“controller”) or data processor (“processor”) of your personal
information under this policy. Algolia is a processor of personal information
submitted to the Services or collected through the Services on behalf of or at
the direction of subscribers. If you have any questions or concerns regarding
this Privacy Policy or our privacy practices, including the processing of your
personal information, if you would like to exercise your data rights under
applicable laws, or if you believe your privacy rights have been violated,
please contact Algolia at privacy@algolia.com, or:
* Algolia, Inc.
301 Howard Street, Suite 300
San Francisco, CA 94105
USA
* Algolia SAS
55 Rue d'Amsterdam
75008 Paris
France
* Algolia Limited
1 Primrose St, London
EC2A 2EX
UK
1. WHAT TYPES OF PERSONAL INFORMATION DOES ALGOLIA COLLECT?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
The types of personal information we collect and share depend on which of our
Websites or Marketing Activities you use. In general, we may collect information
that identifies you, information about how you use our Websites, and the
information that you create while you interact with our Websites.
Information that we collect from you may include the following:
* Information that can personally identify you, such as name, photograph,
postal address, email address, or telephone number.
* Information about your Internet connection, the equipment you use to access
our Websites, and your use of our Websites.
* Information that you provide when you fill in forms on our Websites.
* Information that identifies you in planning and hosting corporate events
related to our Marketing Activities (e.g., user conferences).
* Records and copies of your correspondence (including email addresses and
Twitter handles), if you contact us.
* Your responses to surveys that we might ask you to complete for research
purposes.
* Details of transactions you carry out through our Websites or related to
orders of our Services.
You also may provide information as a contributing user that is published or
displayed (hereafter, referred to as "posted") on public areas of our Websites,
on the Algolia Community site, or transmitted to other users of our Websites or
third-parties. Your user contributions are posted and transmitted to others at
your own risk.
2. HOW DOES ALGOLIA USE MY PERSONAL INFORMATION
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
Algolia uses personal information that you provide to us to deliver content on
our Websites, plan and host Marketing Activities, and to provide our Services.
We may use this information in the following ways:
* To present our Websites and their contents to you.
* To allow you to participate in interactive features on our Websites.
* To enhance the experience of using our Websites, Services, and Marketing
Activities.
* To manage your access to the Services.
* To carry out our obligations and enforce our rights that arise from any
contracts entered into between you and us, including for billing and
collection.
* To provide you with notices about your account and/or subscription, including
expiration and renewal notices.
* To notify you about changes to our Websites or Services.
* To provide you with information or services that you request from us.
* To communicate with you about Marketing Activities, which may include
promotional information.
* To send promotional information and other communications regarding our
products or Services.
* To create a list of actual and prospective users and subscribers for our
products or Services.
* To assemble statistics regarding the use of our Websites, product or
Services.
* To prevent fraud or abuse.
* To comply with any legal or regulatory obligations.
* For any other purpose we describe at the time we collect information.
* For any reason you engage us.
* For any other purpose with your consent.
3. HOW DOES ALGOLIA COLLECT MY PERSONAL INFORMATION?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
Algolia may directly collect personal information you provide us in the
following ways:
* When you complete forms on our Websites, such as registering an account,
subscribing to a Service, or posting a comment.
* When you create an account to use our Services or create a new user for that
account.
* When you complete transactions through our Websites, such as fulfilling an
order for our Services.
* When you perform search queries on our Websites.
* When you post messages on our Websites, either in public areas or directly to
other users or third-parties.
* When you use our publicly accessible blogs.
* When you contact us outside of our Websites, such via email or Twitter.
* When you request assistance from our Support team.
* When you respond to surveys we ask you to complete for research purposes.
* When you provide information that will be posted on public areas of our
Websites.
* When you transmit information to other users of our Websites or third-parties
as a user contribution.
* When you register for or attend our Marketing Activities.
THIRD-PARTIES AND DATA SUPPLEMENTATION
To the extent allowed by law, Algolia may collect personal information about you
from other third-party sources. We may maintain this information or associate it
with personal information we already have about you (“data supplementation”).
This information helps us to improve our Websites, to deliver better and more
personalized Services, to update, expand, and analyze our records, identify new
customers, and provide products and services that may be of interest to you. To
the extent we combine such third-party sourced information with information we
already have about you, we will treat the combined information in accordance
with the practices described under this Privacy Policy and any additional
restrictions imposed by the source of the data.
Third-party sources we may use vary over time, but have included or may include:
* Data brokers from which we purchase demographic data to supplement the
information we collect.
* Social networks when you reference our Services or grant permission to
Algolia to access your data on one or more of these services.
* Our partners with whom we may offer co-branded services, sell or distribute
our Services, or engage in joint marketing activities.
* Publicly-available sources or data in the public domain.
Examples of the types of personal information that may be obtained from public
sources or purchased from third-parties and combined with information we already
have about you, may include:
* contact information about you from third-party sources to verify your address
so we can properly prevent fraud or communicate with you, or
* data purchased from third-parties, such as social networking sites and
conference attendee lists, that is combined with information we already have
about you, to create more tailored advertising and products.
We are not responsible for the accuracy of any information provided by
third-parties or third-party policies or practices.
FINANCIAL INFORMATION
We use third-party payment processors to process payments made to us. In
connection with the processing of such payments, we do not retain any personally
identifiable information or any financial information such as credit card
numbers. Rather, all such information is provided directly to our third-party
processors. Our third-party processors currently include Stripe, and Stripe’s
privacy policy can be viewed at https://stripe.com/us/privacy.
4. DOES ALGOLIA COLLECT PERSONAL INFORMATION AUTOMATICALLY?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
As is true of most websites, Algolia gathers certain information automatically
as you navigate through and interact with our Websites. This information helps
us to improve and personalize our Websites, Marketing Activities, and Services,
as well as prevent fraud or abuse. This information may be gathered and stored
in log files.
Information that we collect from you automatically may include the following:
* Internet Protocol (IP) addresses,
* Internet Service Provider (ISP),
* browser type,
* referring/exit pages,
* operating system,
* date/time stamp, and/or
* browsing actions and browsing patterns.
COOKIES
Algolia and our partners use cookies or similar technologies to analyze trends,
administer our Websites and Services, track users' movements around our Websites
and Services, and to gather demographic information about our user base as a
whole. A cookie is a small piece of information that is placed on your device
when you visit certain websites. You can control the use of cookies at the
individual browser level, but if you choose to disable cookies, it may limit
your use of certain features or functions on our Websites or Services.
For more information on how Algolia uses cookies, refer to
https://www.algolia.com/policies/cookies/.
For more information on third-party cookies, refer to Section 6 of this Privacy
Policy.
5. HOW LONG DOES ALGOLIA KEEP MY PERSONAL INFORMATION?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
Algolia may retain your personal information for a period of time consistent
with the original purpose of collection. For instance, we may retain your
personal information during the time you have an account to use our Websites or
Services, or as agreed in our subscription agreements, and for a reasonable
period of time thereafter. We also may retain your personal information during
the period of time needed for Algolia to pursue our legitimate business
interests, conduct audits, comply with our legal obligations, resolve disputes,
and enforce our agreements.
6. WHEN AND HOW DOES ALGOLIA SHARE MY PERSONAL INFORMATION WITH OTHERS?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
Algolia may share your personal information with certain third-parties. This
sharing is based on our relationship with those third-parties, your consent, or
legal or contractual obligations that require us to share such information.
We may share your personal information that we collect or you provide as
follows:
* To our subsidiaries and affiliates for the purposes outlined in this Privacy
Policy.
* To contractors, service providers such as Stripe and Intercom, and other
third-parties we use to support our business. These entities are bound by
contractual obligations to keep personal information confidential and can use
it only for the purposes for which we disclose the information to them.
* When you create an account on our community forum. Please note that the
information you share in public areas of our Websites may be viewed by any
user of our Websites.
* To a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution, or other sale or transfer of some
or all of Algolia’s assets, whether as a going concern or as part of
bankruptcy, liquidation or similar proceeding, in which personal information
held by Algolia about our Websites users is among the assets transferred. You
will be notified via email and/or a prominent notice on our Websites of any
change in ownership or uses of your personal information, as well as any
choices you may have regarding your personal information.
* To comply with any court order, law, or legal process (such as a subpoena),
to investigate fraud, including responding to any government or regulatory
request, lawful requests by public authorities, or to meet national security
or law enforcement requirements.
* To enforce or apply our Terms of Service and other subscription agreements,
including for billing and collection purposes.
* If we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of Algolia, our subscribers or others. This includes
exchanging information with other companies and organizations for the
purposes of fraud protection and credit risk reduction.
* For any other purpose disclosed by us when you provide the information.
* With your consent.
Algolia may disclose aggregated statistical data that does not contain Personal
Data with third-parties.
Algolia partners with third-parties that serve content or applications. These
partners, including (i) third-parties that either display advertising on our
Websites or manage our advertising on other sites and (ii) applications
providers such as Github, may collect your information as you interact with them
through our Websites. Such third-party partners may also use cookies or similar
technologies in order to provide you advertising based upon your browsing
activities and interests. If you wish to opt out of interest-based advertising,
click here (or if located in the European Union click here). Please note you
will continue to receive generic ads.
You may login to our Websites using a sign-in service such as your Github
profile, Google profile, or Heroku profile. These services authenticate your
identity and provide you the option to share certain personal information with
us such as your name and email address to pre-populate our sign-in form and
collection of your personal information may occur as a result of login to our
Websites using these sign-in services.
From time to time, we may include links to other websites whose privacy
practices may differ from ours. If you submit personal information to any of
those sites, your information will be governed by such third-party’s privacy
policies. Please carefully read the privacy policy of any website you visit.
7. HOW DOES ALGOLIA KEEP MY INFORMATION SECURE?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS.
Algolia will maintain appropriate technical and organizational security measures
designed to protect your personal information from accidental loss, unauthorized
use, alteration, or disclosure. Although we implement and maintain security
measures that are appropriate for our business activities, please be aware that
no security measures are perfect or impenetrable and any transmission of
personal information is at your own risk. You may review the most up to date
version of our security measures at
https://www.algolia.com/distributed-secure/security-compliance/.
You must also make sure that your information is safe and secure. We are not
responsible if you circumvent any privacy settings or security measures on our
Websites. Even if we give you (or you have chosen) a password for access to
certain parts of our Websites, you are responsible for keeping this password
confidential. Do not share your password with anyone. Please be careful about
giving out information in public areas of our Websites, for example, community
message boards or forums. The information you share in public areas may be
viewed by any user of our Websites. We cannot control the actions of other users
of our Websites with whom you choose to share your information; as such we
cannot guarantee your contributed information cannot be viewed by unauthorized
parties.
8. WHAT CHOICES AND RIGHTS ARE AVAILABLE TO ME REGARDING THE USE OF MY PERSONAL
INFORMATION?
SECTION 9 OF THIS PRIVACY POLICY SEPARATELY COVERS AND APPLIES TO PERSONAL
INFORMATION SUBMITTED BY OUR SUBSCRIBERS TO OUR SERVICES, OR COLLECTED THROUGH
OUR SERVICES ON BEHALF OF OR AT THE DIRECTION OF OUR SUBSCRIBERS. IN REGARDS TO
PERSONAL INFORMATION WE PROCESS ON BEHALF OF OUR SUBSCRIBERS, PLEASE CONTACT THE
APPLICABLE SUBSCRIBER DIRECTLY AS DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
By using our Websites, Services, and Marketing Activities you expressly give
your consent for the collection and use of your personal information in
compliance with this Privacy Policy. This does not affect lawful processing
under applicable laws based on other legal basis such as contractual obligation,
compliance with applicable laws, and legitimate purposes.
If you receive a marketing communication or promotion from us, you may opt-out
of these communications at any time (i) by following the unsubscribe
instructions included in the promotion (if sent by email), (ii) through Algolia
preference page, (iii) by accessing the email preferences in your account
settings page in the Services user interface dashboard, or (iv) sending us an
email at the address noted in the Contact Information section above.
RIGHT TO ACCESS OR CORRECT PERSONAL INFORMATION
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING THE MODIFICATION OR CORRECTION OF YOUR PERSONAL INFORMATION
AS DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
You have the right to access and correct your personal information. If you want
to review or correct your personal information, you can login to the appropriate
Website or Service and visit your account profile page, typically designated as
“My Account”, or contact us through the Support Center, or you may send us an
email at the address noted in the Contact Information section above.
RIGHT TO DELETE PERSONAL INFORMATION (“RIGHT TO BE FORGOTTEN”)
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING THE REMOVAL OF YOUR PERSONAL INFORMATION AS DESCRIBED IN
SECTION 9 OF THIS PRIVACY POLICY.
You have the right to request deletion of personal information we hold about you
and we have the obligation to erase your personal information, where:
* the personal information is no longer necessary in relation to the purposes
for which it was collected or otherwise processed,
* you withdraw consent on which the processing is based and where there is no
other legal ground for the processing,
* you object to the processing and there are no overriding legitimate grounds
for the processing,
* the personal information has been unlawfully processed, or
* the personal information has to be erased for compliance with a legal
obligation in the European Union or a Member State law to which Algolia is
subject.
If you want to request removal of your personal information from our Websites or
Services, you can login to the appropriate Website or Service and contact us
through the Support Center, or you may send us an email at the address noted in
the Contact Information section above. You can also request closure of your
account. We will respond to your request within 30 days.
In some cases, we may not be able to remove your personal information, in which
case we will let you know that we are unable to do so and why.
RIGHT TO DATA PORTABILITY
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING THE DATA PORTABILITY OF YOUR PERSONAL INFORMATION AS
DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
You have the right to receive or transfer a copy of your personal information,
where:
* we are relying upon your consent or the fact that the processing is necessary
for the performance of a contract to which you are party as the legal basis
for the processing, and
* personal information is processed by automatic means.
This copy will be provided to you in a common machine-readable format. You may
also require us to transmit it to another party where this is technically
feasible.
If you want to request a copy of your personal information, you can login to the
appropriate Website or Service and contact us through the Support Center, or you
may send us an email at the address noted in the Contact Information section
above.
RIGHT TO RESTRICT PERSONAL INFORMATION PROCESSING
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING THE RESTRICTION OF PROCESSING OF YOUR PERSONAL INFORMATION
AS DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
You have the right to request the restriction of processing of your personal
information, where:
* you contest the accuracy of the personal information until we take sufficient
steps to correct or verify its accuracy,
* where the processing is unlawful but you do not want us to erase the personal
information,
* where we no longer need the personal information for the purposes of the
processing, but you require the information for the establishment, exercise
or defense of legal claims, or
* where you have objected to processing justified on legitimate interest
grounds (see below) pending verification as to whether Algolia has compelling
legitimate grounds to continue processing.
* Where personal information is subjected to restriction in this way we will
only process it with your consent or for the establishment, exercise, or
defense of legal claims. This right includes restricting the processing of
your personal information to only include storage of your personal
information (e.g. during the time when Algolia assesses whether you are
entitled to have personal information erased).
If you want to request restriction of processing of your personal information,
you can login to the appropriate Website or Service and contact us through the
Support Center, or you may send us an email at the address noted in the Contact
Information section above.
RIGHT TO OBJECT TO PROCESSING JUSTIFIED ON LEGITIMATE INTEREST GROUNDS
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING OBJECTIONS TO PROCESSING YOUR PERSONAL INFORMATION AS
DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
Where we are relying upon legitimate interest to process personal information,
you have the right to object to that processing. If you object, we must stop
that processing unless we can either demonstrate compelling legitimate grounds
for the processing that override your interests, rights and freedoms or where we
need to process the personal information for the establishment, exercise, or
defense of legal claims. Where we rely upon legitimate interest as a basis for
processing we believe that we can demonstrate such compelling legitimate
grounds, but we will consider each case on an individual basis.
If you want to object to the processing of your personal information, you can
login to the appropriate Website or Service and contact us through the Support
Center, or you may send us an email at the address noted in the Contact
Information section above.
RIGHT TO BE INFORMED OF THE APPROPRIATE SAFEGUARDS WHERE PERSONAL INFORMATION
ARE TRANSFERRED TO A THIRD COUNTRY OR TO AN INTERNATIONAL ORGANIZATION
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING SAFEGUARDS WHEN TRANSFERRING YOUR PERSONAL INFORMATION TO A
THIRD COUNTRY AS DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
Refer to the Terms of Service for information on the safeguards that have been
put in place to protect your personal information for transfer outside of the
European Economic Area. For transfers to countries without an adequacy decision
by the European Commission, Algolia puts appropriate safeguards through
contractual obligations.
RIGHT TO WITHDRAW CONSENT
IF ALGOLIA PROCESSES YOUR PERSONAL INFORMATION ON BEHALF OF OR AT THE DIRECTION
OF ONE OF OUR SUBSCRIBERS, YOU SHOULD FIRST LOOK TO THAT SUBSCRIBER FOR
ASSISTANCE REGARDING WITHDRAWING CONSENT FOR PROCESSING YOUR PERSONAL
INFORMATION AS DESCRIBED IN SECTION 9 OF THIS PRIVACY POLICY.
Where you have provided us with your consent to process personal information,
you have the right to withdraw such consent at any time, without affecting the
lawfulness of processing based on consent before its withdrawal.
You can do this by:
* using certain web browser and opt-out options discussed in this Privacy
Policy to limit the personal information you provide to us or our third-party
partners (please see Section 4 “Does Algolia collect personal information
automatically?”, Section 6 “When and how does Algolia share my personal
information with others?” and Section 10 "Communication Preferences and
Subscriptions”),
* logging into the appropriate Website or Service and contacting us through the
Support Center,
* following the unsubscribe instructions included in emails,
* through Algolia preference page,
* by accessing the email preferences in your account settings page in the
Services user interface dashboard, or
* sending us an email at the address noted in the Contact Information section
above.
RIGHT TO SUBMIT COMPLAINTS OR REPORT ABUSE
You also have the right to lodge a complaint with a supervisory authority, in
particular in your country of residence, if you consider that the processing of
your personal information infringes applicable laws.
If you need to report abuse, please contact us by email at abuse@algolia.com.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Websites and
Services that are California residents to opt-out from the disclosure of your
personal information to third-parties for their direct marketing purposes. To
make such a request, you can login to the appropriate Website or Service and
contact us through the Support Center, or you may send us an email at the
address noted in the Contact Information section above.
Please be advised that where California State residents opt-out from permitting
their personal information to be shared, such individuals may still receive
selected offers directly from us, in accordance with applicable law.
9. SUBSCRIBER DATA SUBMITTED TO OUR SERVICES OR COLLECTED THROUGH OUR SERVICES
(ON BEHALF OF OUR SUBSCRIBERS)
Algolia subscribers electronically submit (or cause to be submitted) data to the
Services for hosting, indexing and related processing. Algolia processes data
only as provided in our subscription agreements with our subscribers, such as
our Terms of Service available at https://www.algolia.com/policies/terms/.
Additional information about our privacy and security practices with respect to
our Services is available in our security and compliance documentation available
at https://www.algolia.com/distributed-secure/security-compliance/.
As subscribers (or in some cases their internet clients or end users) control
the data to be processed, Algolia’s network, platform, and Services may be used
as a conduit for information.
The use of personal information collected through our Services at the direction
of our subscribers shall be limited to the purpose of providing the Services for
which the subscriber has engaged Algolia.
Although Algolia collects personal information related to subscriber personnel
as they configure a subscriber’s use of our Services, Algolia has no direct
relationship with individuals whose personal information is hosted or
transmitted through the Services by subscribers or their permitted internet
clients or end users. Subscribers are responsible for complying with any
regulations or laws that require providing notice, disclosure, and/or obtaining
consent prior to transferring the data to Algolia for processing purposes.
Algolia also collects, uses, and discloses personal information of individuals
who visit our Websites (“Visitors”) and individual representatives of our
subscribers, suppliers, and business partners (“Business Contacts”). This
Section 9 does not apply to personal information associated with Visitors and
Business Contacts collected, stored, and processed by Algolia which are governed
by the other provisions of this Privacy Policy.
CHOICE
Our Services collect personal information for our subscribers. As a data
processor of this personal information on our subscriber’s behalf, Algolia has
limited ability to access personal information our subscribers submit to our
Services. If you are a data subject for whom a subscriber has submitted personal
information to the Services and would like your information not to be disclosed
to a third-party or to be used for a purpose that is materially different from
the purpose(s) for which the personal information was originally collected, then
you should contact the subscriber directly. Concerns with personal information
hosted or transmitted at the direction of our subscribers may be reported
according to our acceptable use policy available at
https://www.algolia.com/distributed-secure/security-compliance/. We will refer
your requests to the appropriate subscriber.
SUB-PROCESSOR ACCOUNTABILITY
Algolia is responsible for the processing of personal information it receives,
and subsequently transfers to a third-party acting as an agent on its behalf in
accordance with our subscription agreements. Algolia may use from time to time
third-party service providers, contractors, and sub-processors to assist in
providing the Services on our behalf. Algolia maintains contracts with these
third-parties restricting their access, use, and disclosure of personal
information.
SECURITY MEASURES
Algolia maintains administrative, physical, and technical safeguards to protect
data submitted to the Services, including personal information. These security
measures are set forth in our security and compliance documentation available at
https://www.algolia.com/distributed-secure/security-compliance/.
SUBSCRIBER DATA INTEGRITY AND PURPOSE LIMITATION
As a data processor, Algolia hosts, transmits, discloses, and processes data,
which may include personal information about EU personnel of our subscribers
administering, using or supporting the Services. Algolia may process data to
provide the Services, to prevent or address technical or service problems, to
follow the instructions of our subscribers and their personnel who submitted the
personal information, or in response to contractual or legal requirements.
Algolia does not control or own the data submitted by its subscribers, or their
internet clients or end users, to the Services. Algolia may share personal
information with its subsidiaries, contractors, or third-parties if Algolia
undergoes a business transaction, such as a merger, acquisition by another
company or sale of all or substantially all of its assets.
DATA SUBJECT RIGHTS TO SUBSCRIBER DATA
Algolia acknowledges that you have the right to access your personal
information. Algolia has no direct relationship with the individuals whose
personal information our Services process on behalf of our subscribers. An
individual who seeks access, or who seeks to correct, amend, or delete
inaccurate personal information should direct his or her query to the
appropriate subscriber (i.e., the data controller). Subscribers have the ability
to fulfill these requests, and Algolia will provide assistance for requests that
subscribers are not able to complete. If the subscriber requests that Algolia
remove the personal information, we will refer your request to the applicable
subscriber and we will respond to the request within 30 days.
SUBSCRIBER DATA RETENTION
Algolia retains the personal information we process on behalf of our subscribers
for as long as needed to provide the Services to our subscribers and in
accordance with our subscription agreements. To the extent not deleted by our
subscribers, Algolia may also retain and use certain personal information for a
reasonable period of time thereafter as necessary to pursue our legitimate
business interests, conduct audits, comply with our legal obligations, resolve
disputes, and enforce our agreements.
10. COMMUNICATION PREFERENCES AND SUBSCRIPTIONS
Algolia offers visitors of its Websites and Services, personnel of our
subscribers whose personal information is collected through our Websites or
Services, and attendees or recipients of Marketing Activities a means to choose
how we use the information provided. You may choose to stop receiving or
participating in Marketing Activities, including newsletters, by following the
unsubscribe instructions included in emails, through Algolia prerence page, by
accessing the email preferences in your account settings page in the Services
user interface dashboard, or sending us an email at the address noted in the
Contact Information section above.
11. CHILDREN UNDER THE AGE OF 13
Our Websites and Services are not intended for children under 13 years old. No
one under age 13 years old may provide any personal information to or on the
Websites and Services.
We do not knowingly collect personal information from children under 13 years
old. If you are under 13 years old, do not use or provide any information on our
Websites or Services including on or through any of their features, register on
the Websites or Services, make any purchases through the Websites or Services,
use any of the interactive or public comment features of our Websites or
Services, or provide any information about yourself to us, including your name,
address, telephone number, email address, or any screen name or user name you
may use. If we learn we have collected or received personal information from a
child under 13 years old, we will delete that information without undue delay.
If you believe we might have any information from or about a child under 13
years old, please contact us using the information in the “Contact Information”
section above.
12. DISPUTE RESOLUTION
If you have an unresolved privacy or data use concern that Algolia has not
addressed satisfactorily, please contact our U.S.-based third party dispute
resolution provider (free of charge) at
https://feedback-form.truste.com/watchdog/request.
13. MODIFICATIONS
Algolia reserves the right to modify this Privacy Policy at any time. It is our
policy to post any changes we make to this Privacy Policy on this page and the
changes will be effective upon Algolia’s publication of the updated Privacy
Policy except as described below. If Algolia makes material changes to how we
treat your personal information, we will notify you by email (sent to the email
address specified in your account) or by means of a notice on this page thirty
(30) days prior to the change becoming effective. However, changes made to
comply with applicable laws will be effective immediately. You are responsible
for ensuring we have an up-to-date email address for you and periodically
visiting this page to check for any changes to our Privacy Policy. Your
continued use of the Websites and the Services expressly indicates your
acceptance of Algolia’s then-current Privacy Policy and your consent to
Algolia’s collection of personal information in accordance with the then-current
Privacy Policy.
If you have questions or concerns about this Privacy Policy, please contact
Algolia using the information in the “Contact Information” section above. The
date this Privacy Policy was last revised is identified at the top of the page.
PREVIOUS VERSIONS:
* Version 1 (June 10, 2013)
* Version 2 (August 19, 2013)
* Version 3 (July 4, 2016)
* Version 4 (May 25, 2018)
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PRODUCTS
* Overview
* Algolia NeuralSearch
* Keyword Search
* Recommend
* Pricing
INDUSTRIES
* Overview
* B2C ecommerce
* B2B ecommerce
* Marketplaces
* SaaS
* Media
* Startups
SOLUTIONS
* Overview
* Enterprise search
* Headless commerce
* Mobile & app search
* Voice search
* Image search
INTEGRATIONS
* Salesforce Commerce Cloud B2C
* Shopify
* Adobe Commerce
* Netlify
* Commercetools
DEVELOPERS
* Developer Hub
* Documentation
* Integrations
* Engineering Blog
* Discourse community
* Search API
* Recommend API
* Quick start guide
* API status
* For Open Source
* DocSearch
DISTRIBUTED & SECURE
* Global infrastructure
* Security & compliance
* Azure
COMPANY
* About Algolia
* Algolia news
* Leadership
* Events
* Careers
* Contact us
* Social impact
* Partners portal
SOCIAL NETWORKS
* LinkedIn
* Twitter
* Facebook
* Instagram
* YouTube
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* Anti-Modern Slavery Statement
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