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FLUENTU

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   * English
   * Spanish

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


GENERAL

FAQ - General 41
 * About FluentU
 * How do I use FluentU?
 * Account types
 * How many videos do you have in your library?
 * Can I download videos to watch offline?

See all 41 articles
Troubleshooting 4
 * Why can’t I see any videos? Does FluentU require VPN in China?
 * Reporting a mistake in the captions
 * Why do I see progress on videos when I've only just created my account?
 * I'm trying to sign up, but it keeps telling me I already have an account?

Japanese 4
 * Is there romaji?
 * How do I set up the Japanese keyboard on my Windows PC?
 * How do I set up the Japanese keyboard on my Mac?
 * How do I type Japanese on my Windows PC or Mac?

Chinese 7
 * Pronunciation or Pinyin Seems Incorrect
 * How Can I See Traditional Characters?
 * How Can I See Less Pinyin and More Chinese Characters (Hanzi)
 * How do I set up the Chinese keyboard on my Windows PC?
 * How do I set up the Chinese keyboard on my Mac?

See all 7 articles
Schools 26
 * Academic Pricing for Schools
 * How do I get started with my Academic Plus Teacher account?
 * What does FluentU Academic Plus look like from a Student's point of view?
 * What is a Class Code, and how can my students use it to sign up?
 * How to Create a Student Account with a Class Code

See all 26 articles
Billing 17
 * How does the free trial work?
 * Paypal as a Payment Option
 * FluentU Payment Policy
 * Does signing up for one language give you access to multiple languages?
 * How do I cancel or downgrade my account to Free?

See all 17 articles
Korean 4
 * How do I set up the Korean keyboard on my Mac?
 * How do I set up the Korean keyboard on my Windows PC?
 * How do I type Korean on my computer?
 * How do I type Korean on my mobile device?

Russian 3
 * How do I set up the Russian keyboard on my Mac?
 * How do I set up the Russian keyboard on my Windows PC?
 * How do I type Russian/Cyrillic characters on my Mac or Windows PC?


IPHONE

General 12
 * About FluentU
 * What is the FluentU (SRS) Spaced Repetition Algorithm?
 * What’s the difference between “% Learned” and “% Mastered”?
 * I'm learning Japanese. Is there romaji?
 * How do I switch between languages?

See all 12 articles
Billing 2
 * FluentU Payment Policy
 * Can I study more than one language with one account?

Chinese 2
 * How do I set up the Chinese keyboard on my iOS device?
 * How do I type Chinese on my iOS device?

Japanese 2
 * How do I set up the Japanese keyboard on my iOS device?
 * How do I type Japanese on my iOS device?

Korean 1
 * How do I set up the Korean keyboard on my iOS device?


ANDROID

Chinese 2
 * How do I set up the Chinese keyboard on my Android device?
 * How do I type Chinese on my Android device?

Japanese 3
 * Is there romaji?
 * How do I type Japanese on my Android device?
 * How do I set up the Japanese keyboard on my Android device?

Korean 1
 * How do I set up the Korean keyboard on my Android device?

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