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MEMBER SERVICE REPRESENTATIVE (FULL TIME) - GULFPORT

Gulfport, MS, United States (On-site)
Trending




JOB DESCRIPTION

To provide members and prospective members the full range of products and
services offered by Navy Federal Credit Union including depository accounts such
as checking, savings, certificate IRA, revocable trust and estate accounts;
Lending products; and credit/debit cards. To perform moderately complex platform
banking functions under supervision. Provide assistance/training to lower level
team members.

This position is eligible for the TalentQuest employee referral program. If an
employee referred you for this job, please apply using the system-generated link
that was sent to you.


RESPONSIBILITIES

 * Analyze, research and resolve problems and discrepancies related to member
   accounts/loans
 * Assist members with submitting consumer/mortgage/equity loan, overdraft
   protection and credit card applications
 * Counsel current and prospective members about Navy Federal's products and
   services
 * Ensure cash and other negotiable instruments are handled properly
 * Identify opportunities to cross service products and increase product
   penetration
 * Perform platform banking functions
 * Assist level I team members
 * Understand and comply with federal and other regulations relating to
   financial products and services
 * May assist with Branch Office vault opening, closing and balancing procedures
 * May serve as a Branch Office and/or ATM vault custodian
 * Perform other duties as assigned


QUALIFICATIONS

 * Ability to work independently and in a team environment
 * Working knowledge of savings and checking products, accounts and services
 * May be required to participate and complete specialized training (in Business
   Services, IRA, MLO, notary, etc.), per business need
 * Effective active listening skills to accurately respond to inquiries and
   account requests
 * Effective organizational, planning and time management skills
 * Effective research, analytical, and problem solving skills
 * Effective skill building effective relationships through rapport, trust,
   diplomacy and tact
 * Effective skill exercising initiative and using good judgment to make sound
   decisions
 * Effective skill maintaining composure in a high production and changing
   environment
 * Effective skill navigating multiple screens and PC applications and adapting
   to new technologies
 * Effective skill performing mathematical calculations and working accurately
   with numbers
 * Effective verbal and written communication skills

Desired Qualifications

 * Experience in member/customer service preferably in a call center, retail
   banking or financial institution
 * Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 15163-B Crossroads Pkwy, Gulfport, Mississippi 39503

Based upon business needs, this position may require working at or transferring
permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required
online assessment to the email address listed in the application. Please be sure
to check your spam and junk folders if you do not see the email in your inbox.
Completing the assessment is critical to ensure that your application is
considered, so please be sure to complete the assessment. To receive assistance
in resolving any technical issues with your assessment, please contact our Infor
assessment support team at TSCandidateSupport@Infor.com.




ABOUT US

Navy Federal provides much more than a job. We provide a meaningful career
experience, including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly competitive pay
and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

 * Best Companies for Latinos to Work for 2024
 * Computerworld® Best Places to Work in IT
 * Forbes® 2024 America’s Best Large Employers
 * Forbes® 2023 The Best Employers for New Grads
 * Fortune Best Workplaces for Millennials™ 2023   
 * Fortune Best Workplaces for Women ™ 2023       
 * Fortune 100 Best Companies to Work For® 2024
 * Military Times 2023 Best for Vets Employers
 * Newsweek Most Loved Workplaces 
 * Ripplematch Campus Forward Award - Excellence in Early Career Hiring
 * Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under
license. Fortune and Fortune Media IP Limited are not affiliated with, and do
not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in
the workplace. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details
will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower
grade level based on business need. An assessment may be required to compete for
this position. Job postings are subject to close early or extend out longer than
the anticipated closing date at the hiring team’s discretion based on qualified
applicant volume. Navy Federal Credit Union assesses market data to establish
salary ranges that enable us to remain competitive. You are paid within the
salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.


Apply Now


JOB INFO

   
   
 * Job Identification 22565
   
   
 * Job Category Branch Operations
   
   
 * Posting Date 12/20/2024, 09:36 AM
   
   
 * Apply Before 12/30/2024, 06:59 PM
   
   
 * Degree Level No Formal Education
   
   
 * Job Schedule Full time
   
   
 * Job Shift Shift Work
   
   
 * Locations Gulfport MS (On-site)
   
   
 * Salary Range $18.95 - $22.02 hourly
   
   

   
   
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Copyright © 2024 Navy Federal Credit Union. All rights reserved.

Navy Federal values and celebrates diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran.

View the Know Your Rights poster

   
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