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DOLLAR GENERAL ENDS ITS MOBILE HEALTH PLANS

Analysis  |  By Eric Wicklund  
|   May 30, 2024


TOPICS

business
business strategy
consumers
healthcare access
innovation
patient experience
pharmacy
primary care
private equity
profit
retail health clinic
strategy
telemedicine
value


THE NATIONS LARGEST RETAILER BY NUMBER OF STORES IS ENDING A PARTNERSHIP
LAUNCHED IN 2022 WITH DOCGO. HERE'S WHAT IT MEANS.

--------------------------------------------------------------------------------


KEY TAKEAWAYS

Dollar General and DocGo have reportedly mutually agreed to end their
partnership.

Dollar General joins Walmart, Walgreens, and CVS in scaling back or ending
direct-to-consumer primary care programs.

Another healthcare disruptor is abandoning its mobile health plans.

Dollar General, the nation’s largest retailer by number of locations, and
digital health provider DocGo have reportedly ended their partnership, ending a
two-year-old program that sought to place mobile clinics in select Dolar General
stores across the country.

The two joined forces in the fall of 2022 to target persistent health
inequalities, particularly in rural America, where some 80% of Dollar General
stores are located. The mobile clinics, offering urgent and primary care
services, charged $69 for self-paying customers and accepted Medicare, Medicaid,
and private insurance.





According to news reports, the two companies mutually agreed to part ways.

The announcement rings a familiar tune in the direct-to-consumer healthcare
market, where disruptors have been trying to compete with healthcare providers.
Walmart recently announced plans to close all 51 of its health centers and
shutter its virtual care business, while Walgreens is closing more than 100 of
its VillageMD clinics and CVS is seeking private equity funding to prop up its
Oak Street Health primary care clinics.

The lesson to be learned is that healthcare—especially for-profit primary
care--is hard, especially for those outside the industry who think they have
better ideas of how it should be run.









Eric Wicklund is the associate content manager and senior editor for Innovation,
Technology, and Pharma for HealthLeaders.








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