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DELETE FILES PERMANENTLY FROM CLOUD STORAGE

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Last updated on Apr 13, 2023

Out of storage space? Learn about our 30-day retention period for deleted files
and how to remove unused files and assets to free up your cloud storage space. 



WHY SHOULD I DELETE FILES PERMANENTLY FROM CLOUD STORAGE?

When you reach the  maximum number of files or folders  that can be stored in
your Creative Cloud account,  you may get an error preventing you from adding
new items in your cloud storage. To fix this issue, permanently delete any files
and folders you don't need and free up your storage space.


30-DAY RETENTION PERIOD FOR DELETED FILES


We are changing how we process deleted files and folders to improve your
Creative Cloud storage quota. Beginning June 4, 2023, we will start rolling out
a new removal process for files in your Creative Cloud Deleted folder. Once
implemented, deleted files will be permanently removed after 30 days. Any files
older than 30 days already there in your Deleted folder will also be permanently
removed.

Note that files in the Deleted files will continue to consume space till they’re
permanently removed. Read on to find out more about how to immediately remove
files from the Deleted folder if you're out of storage space. You can
also recover deleted files at any time before they’re permanently deleted. 

Note:

When you permanently delete files from the Deleted folder, you cannot restore
them.


DELETE FILES PERMANENTLY FROM CREATIVE CLOUD

 1. Sign in to the Creative Cloud website. 
    

 2. In the side navigation, select Deleted.
    
    Left sidebar view of the Creative Cloud interface showing the Deleted
    option.
    
    

 3. Select the files or folders that you want to permanently remove from the
    cloud, and then select   Permanently delete.
    
    
    Note:
    
    Press Shift + Right Arrow key (→) to select multiple files or folders to
    delete.
    
    
    Right-click view of the image showing the Delete permanently option.
    
    

 4. Once you get the confirmation message, select Delete Permanently.
    
    
    Dialogue box showing the confirmation message for permanently deleting
    files.
    
    
    
    Note:
    
    Make sure that you only close the browser window once all your selected
    files are deleted.
    

Caution:

To free up your space quota by removing synced presets in Adobe Photoshop,
disable Preset Syncing. You'll be presented with a confirmation message asking
whether to keep your currently synced presets or to delete them from your
account. Select No to remove any Photoshop presets that are currently synced
from the Creative Cloud. To learn more, see Sync Photoshop Presets. 


RESTORE DELETED FILES FROM CREATIVE CLOUD

 1. Sign in to the Creative Cloud website. 
    

 2. In the side navigation, select Deleted.
    
    Left sidebar view of the Creative Cloud interface showing the Deleted
    option.
    
    

 3. Select the files or folders you want to restore from the Deleted folder, 
    then select Restore.
    
    Note:
    
    Press Shift + Right Arrow key (→) to select multiple files or folders to
    restore.
    
    
    Right-click view on the image showing the Restore option.
    
    


DELETE PHOTOS PERMANENTLY FROM LIGHTROOM STORAGE 

 1. Sign in to Lightroom on the web.

 2. Select   Deleted in the left sidebar.
    
    Left sidebar view of Lightroom interface showing the Deleted folder.
    
    

 3. Select the files you want to delete permanently from the cloud, and then
    select  .
    
    

 4. Once you get the confirmation message, select Delete.


DELETE FILES PERMANENTLY FROM DOCUMENT CLOUD

 1. Sign in to the Acrobat Web.

 2. Select files you want to delete and choose  Delete from the set of displayed
    options in the right.
    
    Right-click view of the selected file showing the Delete option.
    
    

 3. In the confirmation pop-up window, select Delete.


DELETE PROJECTS PERMANENTLY FROM ADOBE EXPRESS 

 1. Sign in to Adobe Express.

 2. Hover over the project you want to delete, select the ellipsis and
    choose   Delete from the set of displayed options.
    
    

 3. Once you get the confirmation message, select Delete.


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