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Submitted URL: https://responsecxagent.com/
Effective URL: https://response.cx/
Submission: On November 05 via api from US — Scanned from DE
Effective URL: https://response.cx/
Submission: On November 05 via api from US — Scanned from DE
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RESPONSECX Products Solutions CustomersMarketplace Resources Sign In SCALE SUPPORT WITHRESPONSECX AGENTS The future of support is here. See how you can build AI Agents that can get to full ticket resolution, 90% faster. Let's give it a go ... 0:00 Submit Book a Demo AUTONOMOUS AI AGENTS Find your next team memberOrder AgentSubscriptions Agent FIND YOUR NEXT TEAM MEMBER When you bring all your platforms together, the possibilities are endless. Our product suite enables fast growing ecommerce organizations to solve problems in record time. We provide our customers with a dedicated AI engineer to deploy custom AI agents in as quick as 2 weeks! Learn More WHY RESPONSECX BUILDING AN AI AGENT HAS NEVER BEEN EASIER. ResponseCX enables brands to bring all their platforms into one place to build customized, on-brand AI Agents capable of fully autonomous ticket resolution. TRIAGE PROBLEMS WITH SPEED FAST LEARNING FAST DEPLOYMENT 100% UPTIME FLEXIBLE & UNLIMITED POTENTIAL UNLIMITED TICKET VOLUME STATESET RESPONSECX AUTONOMOUS AI AGENT PERFORMANCE 84% cost reduction compared to industry average of $5/ticket for CX support Customer Satisfaction5/5 Avg Ticket Handle Time1m 20s One Touch Resolution62.61% Tickets Closed/Hour246 First Response Time28s Messages Sent/Hour738 CUSTOMER STORIES ARMRA By adopting StateSet's ReSponse AI solution, ARMRA has significantly improved its customer experience and operational efficiency. The AI agent handles routine inquiries swiftly and accurately, even when human agents are unavailable, ensuring consistent and timely customer support. Learn More RESPONSECX: FREQUENTLY ASKED QUESTIONS What are AI agents and how are they different from chatbots? AI agents are a new era of conversational software powered by large language models (LLMs) with enhanced memory and reasoning capabilities. Unlike traditional chatbots that rely on static responses, AI agents can perform complex actions like order cancellations, subscription modifications, and product recommendations. They understand intent, plan steps, and self-reflect to provide personalized and on-brand customer service 24/7. What are the key benefits of using StateSet ResponseCX? StateSet ResponseCX offers several benefits: 1) Improved Customer Experience: Customers receive on-brand, personalized responses 24/7, leading to faster resolution times and increased satisfaction. 2) Increased Efficiency: AI agents automate repetitive tasks, freeing up human agents to handle more complex issues. 3) Reduced Costs: By automating tasks and increasing efficiency, StateSet ResponseCX can reduce customer support costs by up to 84%. 4) Data Accuracy: With AI agents constantly monitoring and updating systems, data across platforms remains accurate and up-to-date. What are some common use cases for StateSet ResponseCX? StateSet ResponseCX excels in various areas, including: 1) Exchanges and Returns: Automating tasks like order number lookup, return label generation, and replacement order creation. 2) Order Management: Effortlessly handling order cancellations and tagging orders for efficient processing. 3) Subscription Management: Improving customer retention by enabling subscription modifications, pauses, and cancellations. 4) Internal Reasoning: Acting as an internal analyst, providing insights from data and answering complex business questions. How does the StateSet ResponseCX agent framework work? StateSet ResponseCX agents are built using a multi-layered framework: Knowledge, Brand Tone of Voice Attributes, Rules, Memories, Examples, Actions, Scheduling and Planning, and Settings. These layers work together to provide the agent with information, define its personality, fine-tune behavior, enable personalized interactions, provide real-world examples, perform actions in connected systems, allow for natural response flow, and control which channels and intents the agent responds to. How do I build and launch a StateSet ResponseCX agent? Building and launching an agent typically involves: 1) Knowledge Base Creation: Gather and upload FAQs, macros, product information, and other relevant data. 2) Define Brand Tone and Rules: Establish your brand voice and set specific rules for agent responses. 3) Intent and Filter Definition: Determine which types of requests the agent will handle. 4) Integrations and Actions: Connect necessary systems and define actions the agent can perform. 5) Monitoring and Fine-tuning: Continuously monitor agent performance and adjust settings for optimal results. How does StateSet ensure the accuracy of AI agent responses? StateSet uses a combination of rules, examples, and a robust testing process to ensure deterministic responses. By focusing on specific intents and providing clear instructions, StateSet agents avoid 'hallucinating' incorrect information and provide accurate, reliable responses. What integrations does StateSet ResponseCX offer? StateSet ResponseCX integrates with popular ecommerce platforms like Shopify, subscription management tools like Stay.ai and Recharge, helpdesk solutions like Gorgias, 3PLs like ShipStation, and various other systems. How do I learn more or get started with StateSet ResponseCX? Visit our docs to learn more, schedule a demo, or start a free trial. FOOTER facebookinstagramtwittergithub PRODUCTS * StateSet One * StateSet Response CX * StateSet Cloud COMPANY * About Us * Pricing * Contact Us * Privacy * Security RESOURCES * Integrations * Documentation * Blog * Customers * Partners * Careers © 2024 Stateset, Inc. All rights reserved.