www.spectrumbusiness.net
Open in
urlscan Pro
34.202.245.67
Public Scan
Submitted URL: https://32n8rvx7.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.spectrumbusiness.net%2Fsupport%2Finternet%2Finternet-troubleshooting/2/020000...
Effective URL: https://www.spectrumbusiness.net/support/internet/internet-troubleshooting
Submission: On May 26 via manual from US — Scanned from US
Effective URL: https://www.spectrumbusiness.net/support/internet/internet-troubleshooting
Submission: On May 26 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
<form _ngcontent-qrr-c293="" novalidate="" role="search" id="searchFormGroup" ngclass.gt-xs="desktop" class="search-form desktop ng-touched ng-dirty ng-valid">
<div _ngcontent-qrr-c293="" ngclass.gt-xs="desktop" class="search-row desktop">
<div _ngcontent-qrr-c293="" class="search-bar__input-wrapper shared-header"><ngk-icon _ngcontent-qrr-c293="" role="button" icon="ki-search" aria-label="View all results"
class="kite-icon ngk-icon kite-typography search-icon-new shared-header-search-icon ngk-icon-inline" tabindex="-1"><svg class="ki ng-star-inserted"><!---->
<use xlink:href="assets/icons/kite-icons.svg#ki-search" fill="#000"></use>
</svg><!----><!----></ngk-icon><input _ngcontent-qrr-c293="" ngclass.gt-xs="desktop" type="text" autocomplete="off" formcontrolname="searchInput" class="search-bar__input desktop ng-touched ng-dirty ng-valid"
aria-label="Enter your search term, or article" tabindex="0" aria-hidden="true"><span _ngcontent-qrr-c293="" class="input-placeholder shared-header ng-star-inserted">How can we help you?</span><!----><!----><!----></div><app-search-overlay
_ngcontent-qrr-c293="" _nghost-qrr-c292="" class="ng-tns-c292-14 ng-star-inserted"><!----><!----></app-search-overlay><span _ngcontent-qrr-c293="" role="button" aria-label="Clears text and closes Search field " fxlayoutalign="start center "
class="hidden close-icon si si-x shared-header-x-icon" tabindex="-1" aria-hidden="true" style="place-content: center flex-start; align-items: center; flex-direction: row; box-sizing: border-box; display: flex;"></span>
</div>
</form>Text Content
Skip to Main Content
* Get Support
* Support Home
* Account & Billing
* Internet
* TV
* Business Phone
* Mobile
Sign In
Sign In
WELCOME TO SPECTRUM BUSINESS SUPPORT
How can we help you?
Support Home
Account & Billing
Internet
TV
Voice
Mobile
INTERNET TROUBLESHOOTING
Showing Content for 14202 ZIP Code Edit
You can troubleshoot some common issues you may be having with your Spectrum
Business Internet service, such as slow internet speeds and wireless connection
problems.
If the issue persists, please refer to your equipment user manual.
Slow Internet Speeds
If you’re having trouble with a slow internet connection, our Spectrum Speed
Test is a good place to start. The Spectrum Speed Test measures your network’s
upload and download bandwidth speeds from within your browser.
Use the Spectrum Speed Test.
To achieve the best internet speeds possible:
* Make sure your browser is up-to-date.
* Make sure the latest version of Adobe Flash Player is installed on your
device.
* Make sure your modem is plugged into a functioning power supply, and then
connect your modem directly to your device (if applicable).
* Make sure your device isn’t in Power Save or Low Power mode.
* Make sure that the power cords and cables are securely plugged into the
proper location.
* Restart your device.
You can also try connecting a WiFi booster to amplify your wireless internet
signal.
Note: If you have recently upgraded your internet speed, you may need to reboot
your modem to reach your new speed level.
No Internet Connection
If you have no internet connection or a weak WiFi signal, follow the steps
below:
* Make sure your modem is powered on.
* Make sure your modem is set up properly and that there aren't any loose or
damaged connections.
* Verify that you're using your Spectrum-issued modem.
* Move closer to your WiFi router. You'll get the best WiFi signal within
roughly 125 feet from the router.
* Try restarting your device.
Connect your device to WiFi.
Troubleshoot an intermittent or dropped WiFi connection.
If you think you’re in an outage area, visit our Storm Center or contact us. You
can also find a WiFi hotspot near you until service is restored.
Find WiFi Network Name and Password
If you created a secure wireless network when you signed up for service, you’ll
need your WiFi network name (SSID) and password to connect your devices. If
you’ve forgotten your WiFi name and password, you can easily retrieve them:
* Check the sticker on the bottom or the side of your WiFi router.
* Check your WiFi installation guide. You or your installation technician may
have written down the network name and password in the guide.
If these steps don’t work, contact us.
ki-info-circle-f IconNote: We recommend that you don’t change the network name
or password provided with your equipment. If you've changed your sign-in
credentials from the default settings and need to reset them, please contact us.
You can troubleshoot some common issues you may be having with your Spectrum
Business Internet service, such as slow internet speeds and wireless connection
problems.
If the issue persists, please refer to your equipment user manual.
Slow Internet Speeds
If you’re having trouble with a slow internet connection, our Spectrum Speed
Test is a good place to start. The Spectrum Speed Test measures your network’s
upload and download bandwidth speeds from within your browser.
Use the Spectrum Speed Test.
To achieve the best internet speeds possible:
* Make sure your browser is up-to-date.
* Make sure the latest version of Adobe Flash Player is installed on your
device.
* Make sure your modem is plugged into a functioning power supply, and then
connect your modem directly to your device (if applicable).
* Make sure your device isn’t in Power Save or Low Power mode.
* Make sure that the power cords and cables are securely plugged into the
proper location.
* Restart your device.
You can also try connecting a WiFi booster to amplify your wireless internet
signal.
Note: If you have recently upgraded your internet speed, you may need to reboot
your modem to reach your new speed level.
No Internet Connection
If you have no internet connection or a weak WiFi signal, follow the steps
below:
* Make sure your modem is powered on.
* Make sure your modem is set up properly and that there aren't any loose or
damaged connections.
* Verify that you're using your Spectrum-issued modem.
* Move closer to your WiFi router. You'll get the best WiFi signal within
roughly 125 feet from the router.
* Try restarting your device.
Connect your device to WiFi.
Troubleshoot an intermittent or dropped WiFi connection.
If you think you’re in an outage area, visit our Storm Center or contact us. You
can also find a WiFi hotspot near you until service is restored.
Find WiFi Network Name and Password
If you created a secure wireless network when you signed up for service, you’ll
need your WiFi network name (SSID) and password to connect your devices. If
you’ve forgotten your WiFi name and password, you can easily retrieve them:
* Check the sticker on the bottom or the side of your WiFi router.
* Check your WiFi installation guide. You or your installation technician may
have written down the network name and password in the guide.
If these steps don’t work, contact us.
ki-info-circle-f IconNote: We recommend that you don’t change the network name
or password provided with your equipment. If you've changed your sign-in
credentials from the default settings and need to reset them, please contact us.
WAS THIS ARTICLE HELPFUL?
Yes
No
IN THIS ARTICLE
* Related Articles
* Back to Top
RELATED ARTICLES
* WIRELESS INTERNET BACKUP FAQS
Answers to Frequently Asked Questions about Spectrum Business Wireless
Internet Backup
* SPECTRUM BUSINESS WIRELESS INTERNET BACKUP
Overview of Spectrum Business Wireless Internet Backup services.
* WIRELESS INTERNET BACKUP TROUBLESHOOTING
Learn how to troubleshoot your Spectrum Business Wireless Internet Backup
system.
* MODEMS/ROUTERS/WIRELESS ADAPTERS
Download user manuals for your modems, routers and wireless adapters.
GET SUPPORT
* Account & Billing
* Internet
* TV
* Business Phone
* Accessibility
Find a Spectrum StoreGet Weather Outage InfoContact Us
Twitter IconFacebook IconLinkedIn IconYouTube Icon
Twitter IconFacebook IconLinkedIn IconYouTube Icon
SHOP SPECTRUM SERVICES
Spectrum Business InternetSpectrum Business VoiceSpectrum MobileSpectrum
Business TVServices in Your AreaResidential Services
© 2022 Charter Communications
Your Privacy RightsCalifornia Consumer Privacy RightsCalifornia Consumer Do Not
Sell My Personal InformationPolicies
Feedback