www.nwl.co.uk Open in urlscan Pro
104.18.42.109  Public Scan

Form analysis
8 forms found in the DOM

<form>
  <fieldset>
    <legend class="visuallyhidden">Consent Selection</legend>
    <div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonNecessary"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Necessary
          </strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper CybotCookiebotDialogBodyLevelButtonSliderWrapperDisabled"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessary"
            class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonPreferences"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Preferences
          </strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferences" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonPreferencesInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics
          </strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatistics" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonStatisticsInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing
          </strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketing" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonMarketingInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
    </div>
  </fieldset>
</form>

---

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessaryInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span
    class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

---

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferencesInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonPreferences"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

---

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

---

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketingInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonMarketing" checked="checked"
    tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

---

<form class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyContentCheckboxPersonalInformation" class="CybotCookiebotDialogBodyLevelButton"> <span
    class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

---

POST

<form class="searchForm" method="post" aria-label="Search">
  <button type="submit" class="searchButton" aria-label="Search">
    <i class="far fa-search" aria-hidden="true"></i>
  </button>
  <input id="header-search-query" type="text" class="searchQuery" name="q" title="Search" autocomplete="off">
  <label for="header-search-query" hidden="">Search</label>
  <a href="javascript:void(0)" class="searchClear" title="Clear Search" aria-label="Clear Search">
                    <i class="fal fa-times" aria-hidden="true"></i>
                </a>
  <input name="__RequestVerificationToken" type="hidden" value="CfDJ8MXqJEXX4LdHg2M2_3ShXxe1m3-5ZGkpSV49Mmp_o3AX2dFkxpA7-sOCo_exHJfzLTDhNqKnFDmNIgPBgIiaxa7oo7BLceOB1J_nivOqMamNBVSu9Z84RvC_gwPr0hB-pIgqYIUm5HW_oALC9elZEXM">
</form>

---

/help/

<form class="current-work__form" action="/help/" aria-label="Current Work">
  <div class="form-group">
    <input class="form-control address new-address ui-autocomplete-input" id="data8-address-currentworkblock-form" autocomplete="off">
    <label for="data8-address-currentworkblock-form" class="form-lable" aria-label="Start typing an address here">Start typing an address here</label>
    <span class="form-line"></span>
    <span class="form-error"></span>
    <div class="wp-iclocation">
      <a href="javascript:void(0)" title="Location Link Icon" aria-label="Location Link Icon">

                                <div class="btn"><i class="fas fa-location-arrow" aria-hidden="true"></i></div>
                        </a>
    </div>
  </div>
</form>

---

Text Content

Powered by Cookiebot
 * Consent
 * Details
 * [#IABV2SETTINGS#]
 * About


THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners who may combine it
with other information that you’ve provided to them or that they’ve collected
from your use of their services.

Consent Selection
Necessary

Preferences

Statistics

Marketing

Show cookie details
 * Necessary 33
   
   Necessary cookies help make a website usable by enabling basic functions like
   page navigation and access to secure areas of the website. The website cannot
   function properly without these cookies.
    * Azure
      2
      Learn more about this provider
      AI_bufferUsed in context with the "AI_sentBuffer" in order to limit the
      number of data-server-updates (Azure). This synergy also allows the
      website to detect any duplicate data-server-updates.
      Expiry: SessionType: HTML
      AI_sentBufferUsed in context with the "AI_buffer" in order to limit the
      number of data-server-updates (Azure). This synergy also allows the
      website to detect any duplicate data-server-updates.
      Expiry: SessionType: HTML
    * Cookiebot
      2
      Learn more about this provider
      1.gifUsed to count the number of sessions to the website, necessary for
      optimizing CMP product delivery.
      Expiry: SessionType: Pixel
      CookieConsentStores the user's cookie consent state for the current domain
      Expiry: 1 yearType: HTTP
    * Google
      5
      Learn more about this provider
      _GRECAPTCHAThis cookie is used to distinguish between humans and bots.
      This is beneficial for the website, in order to make valid reports on the
      use of their website.
      Expiry: 179 daysType: HTTP
      rc::aThis cookie is used to distinguish between humans and bots. This is
      beneficial for the website, in order to make valid reports on the use of
      their website.
      Expiry: PersistentType: HTML
      rc::bThis cookie is used to distinguish between humans and bots.
      Expiry: SessionType: HTML
      rc::cThis cookie is used to distinguish between humans and bots.
      Expiry: SessionType: HTML
      rc::fThis cookie is used to distinguish between humans and bots.
      Expiry: PersistentType: HTML
    * apps.euw2.pure.cloud
      4
      _actmsThis cookie is used to collect information about how the visitor
      interacts with the live chat function on the website.
      Expiry: PersistentType: HTML
      _actmuThis cookie is used to collect information about how the visitor
      interacts with the live chat function on the website.
      Expiry: PersistentType: HTML
      _acttsDetermines when the visitor last visited the different subpages on
      the website, as well as sets a timestamp for when the session started.
      Expiry: PersistentType: HTML
      _actvcUsed to assess user's visits to the website, such as which pages
      have been visited or the frequency of visits.
      Expiry: PersistentType: HTML
    * az416426.vo.msecnd.net
      js.monitor.azure.com
      
      4
      ai_session [x2]Preserves users states across page requests.
      Expiry: 0 dayType: HTTP
      ai_user [x2]Used by Microsoft Application Insights software to collect
      statistical usage and telemetry information. The cookie stores a unique
      identifier to recognize users on returning visits over time.
      Expiry: 1 yearType: HTTP
    * www.nwl.co.uk
      14
      .AspNetCore.Antiforgery.#Helps prevent Cross-Site Request Forgery (CSRF)
      attacks.
      Expiry: SessionType: HTTP
      .AspNetCore.SessionIdentifies the logged in user. A unique session ID is
      linked to the user so that he/she is identified while navigating the
      website. The user is logged out when the cookie expires.
      Expiry: SessionType: HTTP
      ARRAffinityUsed to distribute traffic to the website on several servers in
      order to optimise response times.
      Expiry: SessionType: HTTP
      ARRAffinitySameSiteUsed to distribute traffic to the website on several
      servers in order to optimise response times.
      Expiry: SessionType: HTTP
      EPiStateMarkerThis cookie is used to distinguish the browser that the
      visitor is using. The server automatically assigns an ID string to that
      browser, so that the website can identify the visitor again when
      reentering the website.
      Expiry: SessionType: HTTP
      fogotAfter3thPending
      Expiry: PersistentType: HTML
      leaksStatusCodesPending
      Expiry: PersistentType: HTML
      loginAfter3thPending
      Expiry: PersistentType: HTML
      moveHomePagePending
      Expiry: PersistentType: HTML
      searchAutocompletePending
      Expiry: PersistentType: HTML
      timezoneOffsetHolds the users timezone.
      Expiry: SessionType: HTTP
      verifyAfter2thPending
      Expiry: PersistentType: HTML
      WecSessionPending
      Expiry: PersistentType: HTML
      Widgets.readyUsed to record the state of the widget.
      Expiry: SessionType: HTML
    * www.watersafe.org.uk
      2
      duocms.sessionPending
      Expiry: 0 dayType: HTTP
      duocms.session.sigPending
      Expiry: 0 dayType: HTTP

 * Preferences 0
   
   Preference cookies enable a website to remember information that changes the
   way the website behaves or looks, like your preferred language or the region
   that you are in.
   
   We do not use cookies of this type.

 * Statistics 23
   
   Statistic cookies help website owners to understand how visitors interact
   with websites by collecting and reporting information anonymously.
    * Google
      13
      Learn more about this provider
      _ga [x5]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Expiry: 2 yearsType: HTTP
      _ga_# [x2]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Expiry: 2 yearsType: HTTP
      collectUsed to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Expiry: SessionType: Pixel
      _gatUsed to send data to Google Analytics about the visitor's device and
      behavior. Tracks the visitor across devices and marketing channels.
      Expiry: 0 dayType: HTTP
      _gid [x4]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Expiry: 0 dayType: HTTP
    * Hotjar
      8
      Learn more about this provider
      _hjTLDTest [x2]Registers statistical data on users' behaviour on the
      website. Used for internal analytics by the website operator.
      Expiry: SessionType: HTTP
      _hjShownFeedbackMessageUsed in context with the website’s user feedback
      functionality. Determines whether the user has been shown feedback
      messages.
      Expiry: PersistentType: HTML
      hjActiveViewportIdsThis cookie contains an ID string on the current
      session. This contains non-personal information on what subpages the
      visitor enters – this information is used to optimize the visitor's
      experience.
      Expiry: PersistentType: HTML
      hjViewportIdSaves the user's screen size in order to adjust the size of
      images on the website.
      Expiry: SessionType: HTML
      _hjSession_#Collects statistics on the visitor's visits to the website,
      such as the number of visits, average time spent on the website and what
      pages have been read.
      Expiry: 0 dayType: HTTP
      _hjSessionUser_#Collects statistics on the visitor's visits to the
      website, such as the number of visits, average time spent on the website
      and what pages have been read.
      Expiry: 1 yearType: HTTP
      _hjShownFeedbackMessageUsed in context with the website’s user feedback
      functionality. Determines whether the user has been shown feedback
      messages.
      Expiry: 0 dayType: HTTP
    * Segment
      2
      Learn more about this provider
      ajs_anonymous_idThis cookie is used to identify a specific visitor - this
      information is used to identify the number of specific visitors on a
      website.
      Expiry: 1 yearType: HTTP
      ajs_anonymous_idThis cookie is used to count how many times a website has
      been visited by different visitors - this is done by assigning the visitor
      an ID, so the visitor does not get registered twice.
      Expiry: PersistentType: HTML

 * Marketing 10
   
   Marketing cookies are used to track visitors across websites. The intention
   is to display ads that are relevant and engaging for the individual user and
   thereby more valuable for publishers and third party advertisers.
    * Meta Platforms, Inc.
      4
      Learn more about this provider
      _fbp [x2]Used by Facebook to deliver a series of advertisement products
      such as real time bidding from third party advertisers.
      Expiry: 3 monthsType: HTTP
      lastExternalReferrerDetects how the user reached the website by
      registering their last URL-address.
      Expiry: PersistentType: HTML
      lastExternalReferrerTimeDetects how the user reached the website by
      registering their last URL-address.
      Expiry: PersistentType: HTML
    * Appnexus
      1
      Learn more about this provider
      pixiePresents the user with relevant content and advertisement. The
      service is provided by third-party advertisement hubs, which facilitate
      real-time bidding for advertisers.
      Expiry: SessionType: Pixel
    * Google
      1
      Learn more about this provider
      ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are
      likely to convert to customers based on the visitor's online behaviour
      across websites.
      Expiry: SessionType: Pixel
    * Meta Platforms, Inc.
      1
      Learn more about this provider
      frPending
      Expiry: 3 monthsType: HTTP
    * Segment
      3
      Learn more about this provider
      __tld__Used to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: SessionType: HTTP
      ajs_user_idThis cookie is used to collect data on the visitor's behavior
      on the website - this information can be used to assign the visitor to a
      visitor segment, based on common preferences.
      Expiry: SessionType: HTTP
      ajs_user_idCollects data on visitors' preferences and behaviour on the
      website - This information is used make content and advertisement more
      relevant to the specific visitor.
      Expiry: PersistentType: HTML

 * Unclassified 0
   Unclassified cookies are cookies that we are in the process of classifying,
   together with the providers of individual cookies.
   
   We do not use cookies of this type.

Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 6/17/24 by Cookiebot



[#IABV2_TITLE#]

[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_LABEL_PURPOSES#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_LABEL_FEATURES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]


Cookies are small text files that can be used by websites to make a user's
experience more efficient.

The law states that we can store cookies on your device if they are strictly
necessary for the operation of this site. For all other types of cookies we need
your permission.

This site uses different types of cookies. Some cookies are placed by third
party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration
on our website.

Learn more about who we are, how you can contact us and how we process personal
data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your
consent.


Do not sell or share my personal information
Deny all cookies Allow selected cookies Customize

Allow all cookies
Powered by Cookiebot by Usercentrics
 * Northumbrian Water
 * Building and developing
 * Our Group
 * Careers
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
      * Water resources
    * Sewerage
      * Sewer flooding
      * Blocked drains
      * Bin the Wipe
      * Fats, oils and grease (FOG)
      * Sewer pipe responsibility
      * Misconnections
      * Managing rainwater
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Coasts and rivers
      * Coasts and rivers
      * About bathing waters
      * A map of our bathing waters
      * About storm overflows
      * A map of our storm overflows
    * Business Plan 2025-30
   
   NEED HELPING PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * Your local area
 * Account
   
   
   ACCOUNT
   
   Make payments, check your balance, track your usage and more.
   
   Managing your account has never been easier
    * Log in or create an account
    * Tell us you're moving home
    * Make a payment
    * Set up a Direct Debit
    * Set up a payment plan
    * Apply for a water meter
    * Give a meter reading
   
   FOR A LITTLE EXTRA SUPPORT
   
   Click here to sign up to our free Priority Services online
 * Search
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
    * Sewerage
      * Sewer flooding
      * Bin the Wipe
      * Blocked drains
      * Fats, oils and grease (FOG)
      * Sewer pipe responsibility
      * Managing rainwater
      * Misconnections
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Coasts and Rivers
      * About bathing waters
      * Our map of our bathing waters
    * Business Plan 2025-30
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * My local area
 * My account
   
   
   MY ACCOUNT
   
   Make payments, check your balance, track your usage and more
   
   Managing your account has never been easier
    * My account dashboard
    * Moving home
    * Switch to eBilling
    * Check my local area
    * Log out
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * 
 * Search
 * Accessibility tools

Search




HELLO, HOW CAN WE HELP?

 * Log in or create an account
 * Make a payment
 * Set up a Direct Debit
 * Moving home
 * Report a problem
 * Give a meter reading

WHAT'S GOING ON IN YOUR AREA?

Check for works, leaks and water quality reports

Start typing an address here


MORE FROM NORTHUMBRIAN WATER



PRIORITY SERVICES

If you need extra support due to age, illness, disability, or have children
under the age of five, we can help

Register for Priority Services

HELP PAYING YOUR BILLS

You're not alone. If you're struggling to pay your bill, we've got lots of ways
we can help you

Talk to us about financial support

SAVING WATER

Find out where you can make savings to reduce your water bill. You'll save money
on your energy bills too

How can you save?

HIGH BILLS

Find out why your water bill is higher than expected and what you can do

Find out why my bill is high

BIN THE WIPE

Flushing wet wipes down the toilet block pipes can cause problems inside your
home

Find out more about Bin the Wipe

WATER QUALITY

Our mission: clean, clear water that tastes good. Learn about colours in water,
tastes, smells and more

Find out more about water quality

BUSINESS PLAN 2025-30

Every five years, we produce a Business Plan that sets out all the things we
want to deliver for our customers, communities and environment

Find out more

OUR DRAINAGE AND WASTEWATER MANAGEMENT PLANS

Our drainage and wastewater services are important to our environmental and
personal health

Find out more

BUILDING FUTURES

Be part of a world-class infrastructure programme delivering for our customers

Find out more


ARE YOU SURE?

Changes are waiting to be saved

Continue Go back

ARE YOU SURE?

This will remove the Priority Services selections for you

Confirm Go back

REMOVAL CONFIRMED

We have removed you from the Priority Services Register

AN ERROR OCCURRED

An error occurred. Please try again.

Back to My Profile
 * Our Group
 * Business
 * Landlords
 * Building & developing
 * Wholesale services
 * Contact us

 * 
 * 
 * 
 * 

 * 
 * 

 * Legal
 * Privacy
 * Accessibility
 * Modern slavery statement
 * Cookies
 * Careers
 * Accessibility and language options

Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ




Which account would you like to use?
Selected account
Selected property
Continue