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SPLASHTOP SOS

An easy-to-use remote support solution that delivers multi-platform support and
enables quick troubleshooting and resolution.

Free TrialBuy Now



LESS TECHNOLOGY HASSLES. MORE PROBLEMS SOLVED.

On-demand attended and unattended plans for IT support and help desk needs.


START YOUR FREE TRIAL

Get Started



START YOUR SUBSCRIPTION

Start Free Trial


SOS

€16/month

Billed annually at €189/per concurrent technician

 * Simple attended support for unlimited devices

 * Comprehensive platform support including iOS and Android

 * Concurrent technician licensing

 * Compatible with Business Access and Remote Support subscription



Buy Now


SOS+10

€17/month

Billed annually at €199/per concurrent technician

 * Support 10 unattended managed computers per technician license



Buy Now

BEST VALUE


SOS UNLIMITED

€31/month

Billed annually at €369/per concurrent technician

 * Support unlimited unattended managed computers



Buy Now


SSO INTEGRATION, GRANULAR PERMISSIONS, SCHEDULED ACCESS AND MORE!


GET ADVANCED FEATURES WITH SPLASHTOP ENTERPRISE

Learn More



PLAN COMPARISON

SOSSOS + 10SOS UnlimitedEnterprise# unattended computers per license
—
10
Unlimited
Configurable
High-performance




Robust security




Attended access with session code




Attended support for iOS and Android devices*




Session reboot and reconnect




Elevate to admin




Custom branding of SOS app




PSA ticketing and ITSM integration**




Two technicians in one support session




Can be combined with Business Access or Remote Support subscription




Chat




In-session voice call




File transfer (including copy-and-paste and drag-and-drop)




Session recording




Multi-to-multi monitor




Share screen via web link




User role and access management




User and computer grouping




Bitdefender Antivirus add-on




SSO / SAML integration




Unattended Android access




End-user remote access licensing




Endpoint monitoring and management




Advanced service desk workflow




Enterprise integrations (ServiceNow)





SOSSOS + 10SOS UnlimitedEnterprise
 * # unattended computers per license: —

 * High-performance

 * Robust security

 * Attended access with session code

 * Attended support for iOS and Android devices*

 * Session reboot and reconnect

 * Elevate to admin

 * Custom branding of SOS app

 * PSA ticketing and ITSM integration**

 * Two technicians in one support session

 * Can be combined with Business Access or Remote Support subscription

 * Chat

 * In-session voice call

 * File transfer (including copy-and-paste and drag-and-drop)

 * Session recording

 * Multi-to-multi monitor

 * Share screen via web link

 * User role and access management

 * User and computer grouping

 * Bitdefender Antivirus add-on

 * SSO / SAML integration

 * Unattended Android access

 * End-user remote access licensing

 * Endpoint monitoring and management

 * Advanced service desk workflow

 * Enterprise integrations (ServiceNow)


TOP FEATURES


SIMPLE ATTENDED ACCESS WITH SESSION CODE

Ad-hoc support is as easy as a 9-digit session code. When you need to support
someone on any device, they simply run the SOS app and provide you with their
code. Remotely access and control Windows, Mac, and Android devices such as
Samsung, LG, and Lenovo and other Android 8.0+ devices like Google Pixel,
OnePlus, HTC, Huawei, OPPO, Sony, and ZTE. iOS (11 or later) and Android (5 or
later) phones and tablets support view-only support sessions.




CHAT

Chat with the user at the remote computer while in a session or outside a
session.




INTEGRATION WITH TICKETING AND ITSM

Splashtop SOS integrates with leading PSA ticketing and ITSM solutions,
including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira,
and Microsoft Teams. Improve issue resolution time by launching a remote support
session within your support ticket.




ELEVATE TO ADMIN

When accessing a Windows standard user session, you can elevate the session
privilege to admin to interact with UAC, perform admin level operations, and
support reboot and reconnect.




CUSTOM BRANDING

Emphasize your brand! Generate a customized SOS app with your own logo and
branding for your customers download. Learn more.




TWO TECHNICIANS IN ONE SUPPORT SESSION

2 technicians can connect and collaborate on the same support session (requires
a multi-license subscription).




VOICE CALL

Make your support sessions more efficient with in-session voice call. This
offers users an additional way to communicate during remote support sessions.
Similar to VoIP (Voice over Internet Protocol), users on both ends of the remote
session can communicate by talking to each other.





From Our Happy Customers

> I have used TeamViewer and LogMeIn for remote support for years. Then
> Splashtop came along and it’s faster and cheaper. Simple UI, very efficient,
> and GREAT CUSTOMER SUPPORT!

Nick Kapinakis - Integrated Intellinet Quality Systems

From Our Happy Customers

> I started using Splashtop and was amazed by the quality of the product and
> connections. It made sense to dump my much more expensive TeamViewer
> subscription for Splashtop SOS. It does everything I need without breaking the
> bank. Some of my colleagues have been on Splashtop for years and love it too.

Todd Lincoln - Principal, TML Consulting

From Our Happy Customers

> Splashtop SOS is easy for support people and supported users alike. Simple to
> install, intuitive UI. Super fast screen rendering in my experience, compared
> to AnyDesk and TeamViewer.

Alan Adler - Owner, Standout Designs

From Our Happy Customers

> Splashtop SOS provides everything we need in an on-demand support application.
> It’s easy to use for our customers and the price can’t be beat. Highly
> recommend!

Colin Pearce - Founder, Inderly

From Our Happy Customers

> Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be
> the fastest and most reliable. The people being supported also find the
> support software some of the easiest to use and it just works.

Michael Tott - Fore Computers

From Our Happy Customers

> I have to say I am extremely impressed with the Splashtop product line. This
> is by far the best value in remote support/remote access. I am loving the
> simplicity/reliability, and my clients are loving it as well. Outstanding
> product.

Steven Levin - Imagine Networks

From Our Happy Customers

> I have used TeamViewer and LogMeIn for remote support for years. Then
> Splashtop came along and it’s faster and cheaper. Simple UI, very efficient,
> and GREAT CUSTOMER SUPPORT!

Nick Kapinakis - Integrated Intellinet Quality Systems

From Our Happy Customers

> I started using Splashtop and was amazed by the quality of the product and
> connections. It made sense to dump my much more expensive TeamViewer
> subscription for Splashtop SOS. It does everything I need without breaking the
> bank. Some of my colleagues have been on Splashtop for years and love it too.

Todd Lincoln - Principal, TML Consulting




SECURITY IS OUR #1 PRIORITY

Secure Infrastructure



Advanced Security Features



Standards and Compliance




SECURE INFRASTRUCTURE

Splashtop's cloud infrastructure is hosted on AWS and provides a secure
networking and computing environment. We adopt industry best practices in our
development, deployment, and production environments with 24x7 intrusion
detection and defense mechanisms enforced. Learn more about how we keep your
computers, users, and data safe. 


ADVANCED SECURITY FEATURES

Splashtop solutions are built to give IT full control over securing remote
access for today's distributed workforce. Security features include two-factor
authentication, single-sign on integration, endpoint MFA, blank screen, idle
session timeout, remote connection notification, full session audit logging, and
more. All remote sessions are protected with TLS and 256-bit AES encryption.
Learn more about Splashtop’s security features.


STANDARDS AND COMPLIANCE

Splashtop is GDPR and SOC 2 compliant. Splashtop solutions are designed to
support organizations in meeting their HIPAA, FERPA, PCI, and other industry
compliance requirements.

Data and session privacy: Splashtop does not process, store, or have access to
any of our users' computers or applications and data accessed during a remote
session.

Learn more about Splashtop's security and compliance.


FAQS

What is a technician/user?

SOS is licensed on a concurrent user basis. For each technician/user license you
purchase, you can have up to 10 users on your account and any one of those users
may use SOS on one device at a time to run remote access sessions. With two
licenses, two users (out of 20) can use SOS from one device each.

What is attended vs. unattended support?

Attended support is access to a remote computer or mobile device while the user
is present, after they run the access app and give you a 9-digit access code.
Unattended support is anytime access where you install a streamer agent on the
remote Windows, Mac, and Linux computers, so you can access it at any time, even
if the user isn’t present.

How many computers or devices can I access at once?

From your computer, you can simultaneously access up to 10 computers and devices
at a time. From the Splashtop App on mobile devices or Chrome browser, you can
access one computer/device at a time.

Can two people access a remote computer at the same time?

Yes, with the unattended support feature of SOS+10 or SOS Unlimited. (Requires
two user licenses)

Where can I download Splashtop?

Install the Splashtop Business App on the Windows, Mac, Chromebook, iOS, and
Android devices you want to remote from.

Instruct your end-user to go to the SOS app download link (as displayed in your
Splashtop app) to download run the SOS app and generate their session code.

How can I upgrade or add to an existing subscription?

In your my.splashtop.com web console, click your name in the upper right corner,
and select Subscriptions.

Do you offer monthly subscriptions?

Our subscriptions are all billed yearly so we can offer the lowest prices.


RESOURCES

Easy Setup Video →

Demo →

Ratings & Reviews→

Detailed Feature List (PDF) →

Datasheet (PDF) →

Downloads →


READY TO GET STARTED?

Free TrialBuy Now
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