www.gray-nicolls.co.za
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172.67.75.28
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URL:
https://www.gray-nicolls.co.za/explore/customer-service/warranty-and-repairs
Submission: On December 02 via api from ZA — Scanned from US
Submission: On December 02 via api from ZA — Scanned from US
Form analysis 4 forms found in the DOM
GET https://www.gray-nicolls.co.za/catalogsearch/result/
<form class="form minisearch" id="search_mini_form" action="https://www.gray-nicolls.co.za/catalogsearch/result/" method="get">
<div class="field search">
<label class="label" for="search" data-role="minisearch-label">
<span>Search</span>
</label>
<div class="control">
<input id="search" type="text" name="q" value="" placeholder="Search the store" class="input-text" maxlength="128" role="combobox" aria-haspopup="false" aria-autocomplete="both" autocomplete="off" aria-expanded="false">
<div id="search_autocomplete" class="search-autocomplete"></div>
</div>
</div>
<div class="actions">
<button type="submit" title="Search" class="action search" aria-label="Search">
<span>Search</span>
</button>
</div>
</form><form aria-live="polite" class="needsclick klaviyo-form klaviyo-form-version-cid_1 go3279073480 kl-private-reset-css-Xuajs1" data-testid="klaviyo-form-RchNRk" novalidate=""
style="display: flex; flex-direction: row; box-sizing: border-box; width: 450px; min-width: 200px; max-width: 1000px; border-radius: 4px; border-style: none; border-width: 0px; border-color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); background-repeat: no-repeat; background-position-y: 50%; padding: 20px; flex: 1 1 0%;">
<div class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: column; width: 100%; margin: 0px; padding: 0px; min-height: 400px; justify-content: center;">
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<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;">
<div class="kl-private-reset-css-Xuajs1 go3176171171" id="rich-text-016JB91TTR000000000029EH2X" style="width: 100%;">
<p style="text-align: center; font-size: 14px; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-weight: 400;"><span
style="font-size: 24px; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-weight: bold;">Sign up and get 10% off</span></p>
</div>
</div>
</div>
<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;">
<div class="kl-private-reset-css-Xuajs1 go3176171171" id="rich-text-016JB91TTR000000000029EH80" style="width: 100%;">
<p style="font-size: 14px; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-weight: 400; text-align: center;"><strong>NB</strong><span> Apply the voucher you receive at checkout to receive the discount</span></p>
</div>
</div>
</div>
<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;">
<div class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-grow: 1; flex-direction: column; align-self: flex-end;"><input id="email_016JB91TTR000000000029EH2Z" class="needsclick go3549750049 kl-private-reset-css-Xuajs1"
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<div class="needsclick kl-private-reset-css-Xuajs1" style="width: 100%; position: relative;"></div>
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</div>
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<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;">
<div class="needsclick kl-private-reset-css-Xuajs1" style="width: 100%; justify-content: flex-start; display: flex;">
<fieldset class="needsclick go983184302 kl-private-reset-css-Xuajs1" style="align-self: flex-end; display: block;">
<legend class="needsclick kl-private-reset-css-Xuajs1" id="kl_popiConsent__6_label"
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and to receive marketing email</legend>
<div role="group" aria-required="true" class="needsclick kl-private-reset-css-Xuajs1" style="display: block;"><input class="needsclick klaviyo-sr-only kl-private-reset-css-Xuajs1" tabindex="0" type="checkbox" id="popiConsent__6__9"
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<div class="needsclick kl-private-reset-css-Xuajs1"
style="cursor: pointer; color: rgb(0, 0, 0); font-family: Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 14px; font-weight: 400; letter-spacing: 0px; margin-right: 24px; display: flex; position: relative; top: 1px;">
Yes</div>
</label></div>
<div class="needsclick kl-private-reset-css-Xuajs1" style="width: 100%; position: relative;"></div>
</fieldset>
</div>
</div>
</div>
<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;">
<div class="kl-private-reset-css-Xuajs1 go3176171171" id="rich-text-016JB91TTR000000000029EH32" style="width: 100%;">
<p style="text-align: center; font-size: 14px; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-weight: 400;"><span>NB</span><span> Min. spend R500 and single use per account. Signing up does not create an account. By
subscribing you agree to
our </span><a href="https://www.gray-nicolls.co.za/terms-conditions" target="_blank" rel="noopener">terms</a><span> and</span><a href="https://www.gray-nicolls.co.za/privacy-policy-cookie-restriction-mode" target="_blank" rel="noopener"><span> </span>privacy policy</a>
</p>
</div>
</div>
</div>
<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;"><button
class="needsclick go300628013 kl-private-reset-css-Xuajs1" type="button" tabindex="0"
style="background: rgb(237, 28, 36); border-radius: 4px; border-style: none; border-color: rgb(0, 0, 0); border-width: 2px; color: rgb(255, 255, 255); font-family: Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 16px; font-weight: 700; letter-spacing: 0px; line-height: 1; white-space: normal; padding-top: 0px; padding-bottom: 0px; text-align: center; word-break: break-word; align-self: flex-end; cursor: pointer; pointer-events: auto; height: 54px; width: 100%;">Subscribe</button>
</div>
</div>
</div><input type="submit" tabindex="-1" value="Submit" style="display: none;">
</form>POST https://www.gray-nicolls.co.za/newsletter/subscriber/new/
<form class="form subscribe" novalidate="novalidate" action="https://www.gray-nicolls.co.za/newsletter/subscriber/new/" method="post" id="newsletter-validate-detail">
<div class="field newsletter">
<div class="control">
<label for="newsletter-popup">
<input name="email" type="email" id="newsletter-popup" placeholder="Email Address" data-validate="{required:true, 'validate-email':true}">
<div class="actions">
<button class="action subscribe primary" title="Subscribe" type="submit" aria-label="Subscribe">
<span>Subscribe</span>
</button>
</div>
</label>
</div>
</div>
<div class="field-recaptcha" id="recaptcha-caa20ac351216e6f76edced1efe7c61fff5f4796-container" data-bind="scope:'recaptcha-caa20ac351216e6f76edced1efe7c61fff5f4796'">
<!-- ko template: getTemplate() -->
<div data-bind="{
attr: {
'id': getReCaptchaId() + '-wrapper'
},
'afterRender': renderReCaptcha()
}" id="recaptcha-caa20ac351216e6f76edced1efe7c61fff5f4796-wrapper">
<div class="g-recaptcha" id="recaptcha-caa20ac351216e6f76edced1efe7c61fff5f4796">
<div class="grecaptcha-badge" data-style="inline" style="width: 256px; height: 60px; box-shadow: gray 0px 0px 5px;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-ywfbpdf7v3tn" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Ldt0_caAAAAACYKleKsyXX0Y_RTdtnLYPHPSf50&co=aHR0cHM6Ly93d3cuZ3JheS1uaWNvbGxzLmNvLnphOjQ0Mw..&hl=en&v=pPK749sccDmVW_9DSeTMVvh2&theme=light&size=invisible&badge=inline&cb=bjea0n4wvz67"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<!-- ko if: (!getIsInvisibleRecaptcha()) --><!-- /ko -->
</div>
<!-- /ko -->
</div><input type="text" name="token" style="display: none">
</form>POST
<form class="form form-login" method="post" data-bind="event: {submit: login }" id="login-form">
<div class="fieldset login" data-bind="attr: {'data-hasrequired': $t('* Required Fields')}" data-hasrequired="* Required Fields">
<div class="field email required">
<label class="label" for="customer-email"><span data-bind="i18n: 'Email Address'">Email Address</span></label>
<div class="control">
<input name="username" id="customer-email" type="email" class="input-text" placeholder="Email" data-mage-init="{"mage/trim-input":{}}" data-bind="attr: {autocomplete: autocomplete}"
data-validate="{required:true, 'validate-email':true}" autocomplete="off">
</div>
</div>
<div class="field password required">
<label for="pass" class="label"><span data-bind="i18n: 'Password'">Password</span></label>
<div class="control">
<input name="password" type="password" class="input-text" placeholder="Password" id="pass" data-bind="attr: {autocomplete: autocomplete}" data-validate="{required:true}" autocomplete="off">
<div class="toggle-password"></div>
</div>
</div>
<!-- ko foreach: getRegion('additional-login-form-fields') -->
<!-- ko template: getTemplate() -->
<input name="captcha_form_id" type="hidden" data-bind="value: formId, attr: {'data-scope': dataScope}" value="user_login" data-scope="">
<!-- ko if: (isRequired() && getIsVisible())--><!-- /ko -->
<!-- /ko -->
<!-- ko template: getTemplate() -->
<div data-bind="{
attr: {
'id': getReCaptchaId() + '-wrapper'
},
'afterRender': renderReCaptcha()
}" id="recaptcha-popup-login-wrapper">
<div class="g-recaptcha" id="recaptcha-popup-login">
<div class="grecaptcha-badge" data-style="inline" style="width: 256px; height: 60px; box-shadow: gray 0px 0px 5px;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-ur2n5rc1qvni" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
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<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
<!-- ko if: (!getIsInvisibleRecaptcha()) --><!-- /ko -->
</div>
<!-- /ko -->
<!-- /ko -->
<div class="actions-toolbar">
<input name="context" type="hidden" value="checkout">
<div class="primary">
<button type="submit" class="action action-login primary" name="send" id="send2">
<span data-bind="i18n: 'Login'">Login</span>
</button>
</div>
<div class="secondary">
<a class="action forgot-password" data-bind="attr: {href: forgotPasswordUrl}" href="https://www.gray-nicolls.co.za/customer/account/forgotpassword/">
<span data-bind="i18n: 'Forgot Password?'">Forgot Password?</span>
</a>
</div>
</div>
</div>
<input type="text" name="token" style="display: none">
</form>Text Content
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Up your game with our online exclusives Shop Online Exclusives
WARRANTY POLICY
All of Gray-Nicolls' cricket apparel and equipment is guaranteed to perform and
is covered by a warranty to the original owner against any manufacturing
defects.
Should the fabric, materials or construction of your Gray-Nicolls product ever
let you down, we commit to repair or replace your purchase at our
discretion. This excludes reasonable wear and tear from normal use of the
product, as well as any damage due to improper use, alterations or modifications
or an accident.
WHAT DOES REASONABLE WEAR AND TEAR MEAN?
Reasonable wear and tear refer to the unavoidable deterioration of a garment or
product resulting from normal use by the owner. This does not refer to a time
period that is indefinite or the actual lifespan of the owner.
The manner in which the product is used directly impacts the usual and customary
wearable/usable life of the product, as materials will deteriorate and fade over
time and moving parts will also wear and tear, as can naturally be expected.
Damage that is not covered by our warranty can potentially be repaired at our
Service Center in Cape Town for a nominal fee and return shipping costs. Please
see the Returns & Refunds policy page for more information on manufacturing
defects.
WHAT DOES PRACTICAL PRODUCT LIFESPAN MEAN?
The "Practical Product Lifespan" refers to the usual and customary wearable life
of the product. The Practical Product Lifespan does not mean for your lifetime
or means a time period that is indefinite. The manner in which the product is
used directly impacts the usual and customary wearable life of the product, as
materials will deteriorate and fade over time and moving parts will also wear
and tear.
HOW TO SEND US YOUR PRODUCT FOR REPAIR
CONTACT US TO SUBMIT YOUR REPAIR
Please contact us here and select "repair" from the Query Type menu. One of our
Service Centre agents will respond to your request as soon as possible.
Products both in and out of warranty can be sent to the service centre for
repair. If your product is under warranty, please send us a copy of your proof
of purchase for validation reasons. If your product is out of warranty, then the
service centre agent will send you a quotation for the repair of the item via
email.
SHIP YOUR ITEM TO US
If you plan to use a courier to send the product to us, please package it
carefully in bubble wrap in a sturdy box. Please also include the following
information in your parcel:
* Full name
* Contact details
* Return address
* Information about the damage to the item being sent
DELIVERY ADDRESS FOR REPAIRS
Attention: Gray-Nicolls Service Center
15 Induland Avenue
Lansdowne
7780
Need assistance?
support hours
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batting pads, cricket balls and cricket accessories - since 1855.
© Copyright 2024 Gray-Nicolls South Africa. Terms & Conditions
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