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IMPORTANT

PG&E is launching a new online account. This update will improve security and
make password resets easier. We need you to confirm your phone number and email
address—or bring them up to date—as soon as possible. If you do not update your
contact information online, you could lose the ability to sign into your pge.com
account. You will need to call us before you can log in.



Confirm your phone and email now
Learn more about your new account
Menu

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 * View/Report Outage
 * Report Gas Leak
 * Downed Powerline

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Quick links
 * CARE. Find out if you qualify for a discount.
 * Rebates. Explore PG&E rebates for your home.
 * Outages. Report and view electric outages.
 * Medical Baseline Allowance. Learn how to apply.
 * Jobs/Careers. Find out about jobs at PG&E.

Outages
 * View/Report Outage
 * Report Gas Leak
 * Downed Powerline

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Cancel


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Quick links
 * CARE. Find out if you qualify for a discount.
 * Rebates. Explore PG&E rebates for your home.
 * Outages. Report and view electric outages.
 * Medical Baseline Allowance. Learn how to apply.
 * Jobs/Careers. Find out about jobs at PG&E.


 * Home
   * Account
     * Account Overview
     * Go To My Account
     * Pay My Bill
     * View My Usage
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     * Clean Energy Overview
     * Solar
     * Electric Vehicles (EV)
     * Natural Gas Vehicles (NGV)
     * Battery Storage
     * Building Electrification

Outages
 * View/Report Outage
 * Report Gas Leak
 * Downed Powerline

1-877-660-6789
English
 * English
 * 中文
 * 한국어
 * Tagalog
 * 日本語
 * Hmoob
 * عربي
 * Español
 * فارسی
 * हिन्दी
 * ខ្មែរ
 * ਪੰਜਾਬੀ
 * Português
 * ไทย
 * Tiếng Việt
 * русский

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 1. A New Pge.com Account


A NEW PGE.COM ACCOUNT


DESIGNED FOR YOU—AND WITH YOU



Every day, we review customer feedback to make your online experience
better. Based on your feedback, a new pge.com account is now in the works. 


 


DON'T LOSE ACCESS!

 

Your new account will have improved security, so you’ll have to verify your
contact information. Confirm your phone and email. If you don't, you could lose
the ability to sign in to pge.com and will have to call us.

 * To confirm your email address and phone number, sign in. If you haven’t
   updated your contact information in the past 60 days, you should see a popup
   where you can make updates.
 * If you don't receive a popup, confirm your contact information at
   pge.com/myalerts.
   
 * The first time you sign in to the new site, we’ll send a security code
   through an SMS text or phone call. This will verify your identity and help
   keep your account safe from scammers.
   

 

Confirm your phone and email today!


YOUR NEW PGE.COM ACCOUNT WILL ALSO HAVE:


 

 * Easier password resets. Get a code via email or SMS text to reset your
   password—no more security questions or typing in temporary passwords.
 * More payment options. Pay your bill with Apple Pay or Google Pay.
 * Easier guest pay. Pay your bill or a loved one’s without signing in. All you
   need is the account number, the main phone number on the account, and the
   property’s ZIP code.
 * A more personalized experience. Get insights to make your bill easier to
   understand. We’ll also tell you if you could save money by changing your
   rate.
 * Authorized users. Add family members or trusted users. They’ll have their own
   login. No more password sharing.


FREQUENTLY ASKED QUESTIONS

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WILL MY CREDIT CARD OR BANK ACCOUNT, RECURRING PAYMENTS, ALERTS AND OTHER
PROGRAMS BE TRANSFERRED TO THE NEW SITE?

Yes. However, we must confirm your identity. To do this, you must have access to
your email and phone so we can send you security codes. For most customers, the
signup should be simple. For those that have multiple usernames for each
account, the process may take more time while we do a one-time verification.


WILL MULTI-FACTOR AUTHENTICATION (MFA) BE REQUIRED EVERY TIME I LOG IN?

No. A phone number will be required the first time you log in. After that, you
will only be asked to use MFA:

 * If too much time passes between logins
 * If you log in from a new device or browser or
 * If you clear your browser cache

 Note: If you're using a browser with extra security controls like Firefox or
Brave, you may need to use MFA every time you log in. Some browsers prevent us
from saving your information.


CAN I USE MY SAME PASSWORD ON THE NEW SITE?

Yes. However, you will have to enter it again.


IS THIS CHANGE DUE TO A SECURITY BREACH?

No. This is just the result of a technology upgrade.


I RECEIVED AN EMAIL ABOUT THE NEW SITE. HOW DO I KNOW THIS EMAIL IS FROM PG&E?

PG&E uses different email addresses, but most end with pge.com. For example, you
might see: 

 * @pge.com 
 * @em.pge.com
 * @em1.pge.com


WHAT IF I DON'T VERIFY MY CONTACT INFORMATION BEFORE THE NEW SITE GOES LIVE?

If we have the incorrect phone number in the system:

 * You will lose access to your online account.
 * You will have to call us to have your online account reinstated.
 * You will also not be able to transfer any existing recurring payments, credit
   or bank account information or notification settings to the new site. If you
   register as a new user, you may have duplicate recurring payments or
   notifications.
 * You will lose access to your online account information and settings. You
   will have to call to change them.
 * If you register as a new user, you will have to set up your account again.


CAN I USE MY SAME EMAIL ON THE NEW SITE?

Yes.


HOW DO I CHECK TO SEE WHICH PHONE NUMBER OR EMAIL I HAVE ON FILE?

To confirm your email address and phone number, sign in. If you haven’t updated
your contact information in the past 60 days, you should see a popup where you
can make updates.

 

If you don't receive a popup, confirm your contact information
at pge.com/myalerts.


WHAT IS MULTI-FACTOR AUTHENTICATION (MFA)?

When you log into your online account, you must prove that you are who you say
you are. That's called "authentication." For many years, this was done with only
a username and password. With MFA, you need a second method, or factor. Second
factors include email, text or phone.

 

If we don't have your phone number and email, you could lose the ability to sign
in and will have to call us to reinstate your account.


WHY DO I HAVE TO RE-REGISTER?

We are shifting from older technology to a new, more modern platform. You will
only need to create a new login once for this new platform.


HOW CAN I CONFIRM MY CONTACT INFORMATION IS CORRECT?

To confirm your email address and phone number, sign in. If you haven’t updated
your contact information in the past 60 days, you should see a popup where you
can make updates.

 

If you don't receive a popup, confirm your contact information
at pge.com/myalerts.


CAN I HAVE MORE THAN ONE USERNAME FOR MY ACCOUNT?

Yes. We have a new feature that allows you to give access to other authorized
users. They can have the same access you have—or view-only access. Invite your
spouse or partner to do anything you can, including stopping or starting
service, or give view-only access to a child or roommate.


HOW DOES THIS UPDATE PROTECT MY ACCOUNT FROM SCAMMERS?

When you log in, we can send you a text message to verify it is truly you trying
to access your account. In the future, this feature could be added to other
options—like speaking with a call center agent.


WHAT IF I DON'T WANT TO CONFIRM OR UPDATE MY PHONE NUMBER OR EMAIL ADDRESS?

You must have a phone number and email address on file to use your online
account. If we don't have your phone number and email:

 * You will lose access to your online account.
 * You will have to call us to have your online account reinstated.
 * You will also not be able to transfer any existing recurring payments, credit
   or bank account information or notification settings to the new site. If you
   register as a new user, you may have duplicate recurring payments or alerts.
 * You will lose access to your online account information and settings. You
   will have to call to change them.
 * If you register as a new user, you will have to set up your account again.


WHY ARE YOU REQUIRING MULTI-FACTOR AUTHENTICATION (MFA)?

We are working to make your account safer. MFA helps us verify that the person
signing into the account is the authorized user.

 

If we don't have your correct phone number and email, you will lose the ability
to sign in and will have to call us.


WHY DO I HAVE TO CONFIRM OR UPDATE MY PHONE NUMBER AND EMAIL ADDRESS TO GET
ACCESS TO MY ACCOUNT?

Phone numbers and emails change over time, but sometimes people forget to update
us.  If we don't have your phone number and email, you could lose the ability to
sign in using our secure multi-factor authentication (MFA) login. You will have
to call us to regain access.


I THOUGHT I ALREADY DID THIS, BUT I JUST RECEIVED AN EMAIL TELLING ME TO CHECK.
DIDN'T YOU SAVE MY CHANGES?

The emails may not reflect recent onsite activity. Log in to double check.


WHY DID YOU REDESIGN THE WEBSITE?

We are shifting from older technology to a new, more modern platform.


IS REGISTRATION COMPLICATED?

For most customers, the registration should be simple. Just confirm your
information. For customers with multiple usernames for each account,
registration may take more time. The new site requires each account to have one
main username. As a result, accounts with multiple usernames require a one-time
cleanup.


I WANT TO DELETE A PHONE NUMBER FROM THE ACCOUNT, BUT THE DELETE BUTTON IS
GRAYED OUT. WHAT DO I DO?

Your phone number is being used for one or more of your PG&E alerts. Before you
can delete the number from your account, you must go to Alert Settings and
remove the number from any alert where it’s included. To do so, follow these
steps:

 1. Visit pge.com/myalerts.
 2. Scroll down to Alert Settings. If any alert includes the number you'd like
    to delete, set the alert to "off" or delete the phone number from the alert
    if that option is available). Select "Save Changes."
 3. Return to Contact Information. Delete the phone number from your account.

Sign in


IF I UPDATE MY EMAIL ADDRESS IN THE PROFILE SECTION, WILL IT ALSO UPDATE IN THE
CONTACT INFORMATION SECTION?

No. You must also update your email address in the Contact Information section.


IF I UPDATE MY EMAIL ADDRESS IN THE CONTACT INFORMATION SECTION, WILL IT
AUTOMATICALLY UPDATE THE INFORMATION IN THE PROFILE SECTION?

No. You must also update your email address in the Profile section.





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©2024 Pacific Gas and Electric Company


ABOUT

 * About PG&E
 * Company Information
 * Giving Locally
 * Educational Resources
 * First Responder Resources
 * Careers
 * PG&E Systems
 * In Your Community


NEWSROOM

 * PG&E News
 * Corporate Sustainability


CONTACT US

 * Contact Us
 * Help Center
 * Site Feedback
 * Doing Business with PG&E


CONNECT

 * * 
   * 
   * 
   * 
   * 
   * 

 * Accessibility
 * Terms & Conditions
 * Regulation
 * Privacy
 * Security
 * Sitemap
 * Do Not Sell My Personal Information

©2024 Pacific Gas and Electric Company



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