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LONE STAR OVERNIGHT ANNOUNCES ANNUAL GRI AND PEAK SURCHARGE 2023

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LONE STAR OVERNIGHT ANNOUNCES ANNUAL GRI AND PEAK SURCHARGE 2023

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LONE STAR OVERNIGHT ANNOUNCES ANNUAL GRI AND PEAK SURCHARGE 2023

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LONE STAR OVERNIGHT ANNOUNCES ANNUAL GRI AND PEAK SURCHARGE 2023

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As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will
not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

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LSO Customers: A message about shipping delays


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IT'S ALL IN THE DELIVERY


LEADING OVERNIGHT DELIVERY & SHIPPING COMPANY


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SHIPPING SERVICES


LSO EARLY OVERNIGHT™ | NEXT BUSINESS DAY BY 8:30 AM

Next business day by 8:30 am. Available for delivery in many cities within LSO’s
service territory.
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LSO PRIORITY NEXT DAY™ | NEXT BUSINESS DAY BY 10:30 AM

Next business day by 10:30 am to most areas, or end of next business day to some
rural areas.
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LSO ECONOMY NEXT DAY™ | NEXT BUSINESS DAY BY 3:00 PM

Next business day by 3:00 pm to most areas, or end of next business day to some
rural areas.
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LSO GROUND
1-3 BUSINESS DAYS

LSO’s most economical service with delivery time of one (1) to three (3)
business days.
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LSO E-COMMERCE SERVICES

Designed for E-commerce retailers and brands, LSO offers fast Ground service at
lower cost and faster transit times to meet the demands of online shoppers. This
exclusive service is available on a contractual basis. To learn more about LSO
E-commerce service and to request pricing, please contact an LSO account
executive today online, or by calling 1-866-230-6887 directly.
Find out more


LSO MEXICO SERVICES

2-3 business days to any city in Mexico. Delivery is day-definite and based on
the distance to your destination.
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LSO SIMPLE™

Our "LSO Simple" service provides an easy to understand rate with no extra
charges for most additional service features.
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See our full list of shipping services


WHERE DO YOU PLAN TO MAKE YOUR SHIPMENTS?




GET IN TOUCH WITH SALES

Interested in a better quality and lower cost option to ship to your customers?
Not sure which solution fits your business needs?
Looking to switch carriers?
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WHY CHOOSE US

1.
We Are The Leading Parcel Delivery Company
LSO™ (Lone Star Overnight) is the leading regional parcel delivery company
throughout the Southwest, headquartered in Austin, Texas. With over 30 years
providing world class service to our customers in parcel delivery; we provide a
broad range of parcel delivery services with our own personalized Texas touch
that you simply can’t get anywhere else.
2.
Honest And Dependable
Our packages go direct to their destinations. That means fewer miles, less
conveyor belts, and less chance for wear and tear. With LSO you get the same
service and reliability as a national carrier, for up to 40% less.
3.
Quality Commitment
Our Austin, TX based customer service team is passionate about getting your most
important packages delivered on-time, every time. We take pride in our personal
relationships and respectful customer support.
4.
We Are Always Improving
We deliver next-day Express Service by 8:30 am, 10:30 am, and 3:00 pm, 2nd day
Express Service, and offer an E-Commerce and Overnight Ground Shipping and
Parcel service with coverage to 30 million consumers in Texas and Oklahoma. And
beginning in September 2021, in major metropolitan areas within Louisiana,
Arkansas, Kansas, and Missouri. Learn more about LSO’s regional expansion plans.


TESTIMONIALS: WHAT CUSTOMERS ARE SAYING


I place calling UPS or FedEx right up there with trying to call AT&T about lousy
cell phone coverage, or trying to contact the power company and report my power
outage…both extreme exercises in futility. (I usually find shoving a pencil
through my ear more gratifying)! I really do like the service that we have been
getting from your company.  You can thank Jim Bullard, the owner of Interim
Healthcare in Lubbock for suggesting I try your service!
Brad Swenson
Thank you! Have used LSO for many years. Not 1 complaint. We appreciate ya’ll.
Christine K
Dee was PERFECTION!!! Fast, qualified, prepared, friendly, knowledgeable and
very friendly! A breath of fresh air! Kudos to you and her!
Dave Garcia
A Texas-based company with Texas employees, providing stellar Texas-friendly
service on a daily basis. I use LSO three times a week and usually, everything
gets to its destination on time or early, but the important part is that, if
something goes wrong, I can reach a live person almost instantly and they always
stay with my problem until it’s solved. Every time. With a smile. Can’t beat
that with a stick.
Diana Dow
I love having LSO deliver my packages. I can actually communicate with them by
phone. Jessica just did a tremendous job in tracking my package and making sure
it was delivered within my specified time frame. LSO is head over heels better
than the other two.
Don Cook
I don’t even have to enter a contest to validate how great LSO is! We at the San
Antonio Salvation Army utilize Lone Star & have for years. I used to work at our
Divisional HQ in Dallas & always knew when we got a package from SA because it
was always in an LS envelope. After transferring here, I quickly understood why.
I use the automated system for packaging slips & pick-up. Customer service has
always efficiently assisted me with any problems.
Geneva Murphy
We have been Lone Star customers for many years. They meet our demanding
expectations.
Haydeline Solis
We highly recommend LSO for all business and home deliveries.
Howard Biel
Great company. I received notification that I was to receive delivery but I was
going on vacation that same day. I called to let LSO know and they arranged to
get my delivery to me early. The woman I spoke to on the phone and the driver
who delivered my parcel were both so polite and helpful. I would not hesitate to
recommend this company!!
Jackie C
The extra level of service by a regional carrier such as LSO makes the
difference in gaining and maintaining clients.
John T
Our firm, McCall, Parkhurst & Horton, has been an LSO customer for 30 years, and
we have always appreciated your service and staff, but tonight your employees
went way beyond your great company and service, and we thank you. Please let the
San Antonio courier Manager, the Customer Service Representative, and the
courier know how much we appreciate getting our package picked up after it was
accidentally deposited in the LSO bin shortly after the 6:00 pm deadline. We
called customer service to see if the courier could come back, and they did!!
Your dutiful customer service rep, Andrea (I think that is her name) and your
night Manager and the pickup person, should all be acknowledged as exemplary
team members and recognized by LSO. Again, thank you, and we are loyal customers
and so appreciate your loyalty to us to get the job done of delivering our
package to Austin Monday morning. Again, so grateful, and thank you for having
employees that care.
Kathy S. cooper
Our trust in them has been unblemished.
keith patricio
We have exceptional response times with LSO. The nature of our business, plus
our steady business growth, requires a number of capabilities in the regional
shipping partner we choose – reliability, responsiveness, flexibility and price
– to name a few.
Maryann Stoddard
We take shipping seriously. Lone Star provides consistent and reliable service
day in and day out.
Norma Linda hortado
LSO is outstanding their level of service goes beyond what FedEx and UPS can
even dream of providing. On-time always and outstanding. Thank you LSO! We are
happy!
Normand dover
I had a problem with delivery. Two days that nobody showed up after waiting
those full days. The tracking said resident, not at home which was not true. My
husband is very handicapped which is why I have things delivered. I called
customer service and spoke with Peggy who was a Godsend! She went out of her way
to make sure my package is delivered today. It’s very refreshing to know there
are still people around in this day and age who are outstanding in the jobs they
hold. Thank you, Peggy, for caring enough!!!
Patricia Mueller
Slide 2 of 16.





CLIENTS

Clients that trust LSO with their shipping needs
‹›



THANKS A DOZEN

Customer Cookie Program
Claim your reward



PARTNERS

We have partnered with leader carriers who provide services similar to LSO
throughout the rest of the country. By forming these strategic alliances, we can
provide nationwide service with the flexibility, customization, and personalized
service of a regional carrier.
‹›



NEWS & INFORMATION

News Topic
Lone Star Overnight Announces Annual GRI and Peak Surcharge 2023
5 Dec
0 comments
News Topic
LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI),
Effective Jan. 2, 2023
5 Dec
0 comments
LSO News
Lone Star Overnight (LSO™) Shares 2022 Regional Shipping Predictions,
Preparations for Peak Season
3 Jun
0 comments
News
Lone Star Overnight Announces Annual General Rate Increase (GRI), Effective Jan.
2, 2022
3 Jun
0 comments
Peak Season
Navigating Peak Shipping Season
3 Jun
0 comments
Vaping
U.S. Postal Service Bans Mailing of Vaping Products, LSO Continues Deliveries in
Their Region
3 Jun
0 comments
News
Make way for the new LSO website!
3 Jun
0 comments
News
Regional Package Carriers Join the E-Commerce Rush (Wall Street Journal
logistics report)
3 Jun
0 comments
News
LSO Regional Coverage
3 Jun
0 comments
News
Lone Star Overnight Announces Expansion Plans for 5 States
3 Jun
0 comments
News Topic
Lone Star Overnight Bucks Trend, Begins Delivery of Vaping Products in Texas
3 Jun
0 comments
News Topic
LSO Announces Saturday Parcel Delivery Service
3 Jun
0 comments
News Topic
Lone Star Overnight (LSO) Sold to WeDo Logistics
3 Jun
0 comments
News Topic
LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI),
Effective Jan. 1, 2021
3 Jun
0 comments
News Topic
Lone Star Overnight Continues to Consistently Exceed 98% On-Time Service
Reliability as E-Commerce Package Volumes Surge During COVID-19
3 Jun
0 comments
News Topic
With New Delivery Technology and Thoughtful Practices, We’re One Step Ahead of
UPS and FedEx in this Tentative Environment
3 Jun
0 comments
News Topic
What do Customers Want Today?
3 Jun
0 comments
News Topic
New LSO E-COMMERCE Service Makes it Personal for You and Your Customers
3 Jun
0 comments
News Topic
How is the Coronavirus Affecting Businesses Today?
3 Jun
0 comments
‹›

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